OneAssist Consumer Solutions Complaints & Reviews

My name is deepti sharma.
Mobile no.[protected]
This is to inform you that without my concern and knowledge the amount of rs.1399 was deducted from my credit card.
This happened to me last year also but at the cancellation time the executive said that the amount cannot be refunded so in unconditional circumstances i need to accept though i haven't used the service.
Now again this year the amount is deducted without any information and intimations regarding the same.
I have tried contacting customer care but then i have to wait for long time over the call but then none of the executive reverted back.
I wish i get my money back. This is simply cheating on the customer.
Thanks and regards
Deepti sharma

Hi

I have been charged an amount of rs. 1899 to my hdfc credit card without any prior notice or my permission.
I got a call too from oneassist to register my cards when i told them to deactivate and refund the money they put the call down from there end.

So, please deactivate my account with oneassist and refund my money.

Transaction date-19/03/2018
Amount - rs. 1899
Relationship no.-1830395
Card no.-xxxx 2818

I received sms from icici bank that rs-1399/- deducted from my credit card to one assist plan on 28/03/18. Without my permission. I also got a mail and a post from one assist team. I don't even know the company and this kind o[censored]nsolicited charging of my credit card. So, cancel the membership and refund my amount.

One assist membership number - 4042733

Received sms from hdfc bank that rs-1299/- deducted from my credit card to one assist plan on 29/3/18. Without my permission.. I also got a mail and a post from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card. I m continuously calling on[protected], and [protected], but they not cancelling the servicing.

Hello there

I received sms from hdfc bank that rs-1399/- deducted from my credit card to one assist plan. Without my permission.. I also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap
Kotak credit card no. Xx3748
Oneassist relationship number : 382946

Hello there

I received sms from oneassist that rs-1899/- deducted from my debit card to one assist plan. Without my permission. I dont even know this kind o[censored]nsolicited charging of my debit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap
Date of incident : 15 march 2018
Oneassist relationship number : 1826980

Sir/mam i bought one assist insurance for my i phone which cost me around 2000 rupees for my mobile security as physical and liquid damage protection after some time i accidentally damage my cellphone so i head to file a claim i had done all the paper work 20 days ago from present date but they are just giving me dates. They just told me our concern team is verifying your documents we will request you to wait 48 hours. Dear sir mam please help me to get my claim

Cell no [protected].
Relationship no : 3755525

Dear team,
I received sms from hdfc bank[protected] that rs-2999/- deducted from my credit card to one assist plan. With out my permission. Two years before it’s activated at same time i requested you to cancel, but your people said that the plan will be cancelled.
But again yours people saying that auto renewal for upcoming two years so charges collected. Without my permission
Please deactivate my account and refund my money.

My details
Name : dilli bharath
Relationship number: 841534

1899 rs has been debited from my hdfc credit card on 22nd march 2018 as OneAssist have renewed my plan without my permission. They did not sent me any mail or called me or messaged me for my approval.
I called them but nobody pocked up the call from cancellation department. I was on hold for hours. After waiting foe whole one week, today i got a call from them saying that we can refund u only 400 rs. And rest 1499rs will be charged for this yrs plan.. I asked them to pay me full refund but they denied. I asked them to transfer the call to the head of department. But after puttting me on hold they said that senior management is not available at the moment. I asked them to schedule a call back with your head. Initially they were not arranging even the call back. But at last they said ok u will get a call back in 24 hrs. I am damn sure i will not get the call. Last week also they made me fool by saying cancellation department will call in 24 hrs(no body called) then 48 hrs (again nobody called).
Only thing i want is my full refund.

Automatic deduction of money from account
Rs. 1899 on 29th march 2018.
Cancel the service and refund the money.
Please ask the customer before auto deduction of amount wether to renew service or not.
This is a bad company policy which will reduce your business.
Don't want your service, cancel and refund the money.
Please change your policy as mentioned above.

Hi,
I am icici card holder. I don't want to continue your oneassist service. So, cancel the membership.

Last 3 days i received 4 times from your respensentative and told i want to cancel my membership. But they are not provide the proper response.

Please cancel my membership immediately.

Cancellation request no - 3013135

One assist membership id - 1290763

Thanks,
Balachandran

I got a call from icici bank and without my concern they charged me with 1900rs and activated one assist service. Please cancel it on immediate basis
I have called more than 5 times at one assist care but they keeps on saying be on line and they cut call in between. I need full refund as i havent used it yet.
Policy no. 3884203
Name - daljeet singh

Hello there

I Received SMS from HDFC BANK that RS-1899/- deducted from my credit card to ONE ASSIST PLAN. without my permission..or confirmation i also got a mail from one assist team. i dont even even company will debit automatically in my cc this kind o[censored]nsolicited charging of my credit card and i m trying to speak with customer care for cancellation from 3 days there is no response from customer care. They will put our call hold for more than 1 hour and they wont do cancellation. I want to immediate cancellation refund

Please deactivate and refund my money ASAP
date of incident : 22/03/2018
Kotak Credit Card No.xx5007
OneAssist register mob Number : [protected]
relationship number: 1843416

Dear team,
I also received call from icici bank and they just given information about one assist plan after than they automatically activated this plan and deducted rs-1899/- from my saving a/c. Without my permission. I don't need this plan actually. Please deactivate this plan and refund my money in my a/c

I am requesting you please cancel my policy & refund my amount.

One assist id number: sr[protected]

Make sure to deactivate this plan asap, if not.. I will complaint against this in consumer court. Thanks!

One assist customer care number[protected]
I have not opted for oneassist plan despite of that i was charged rs1399 by the company from my hdfc credit card. I tried to contact oneassist customer care almost 6 times in last 7 days but my call was never transfered to their subscription cancellation department. I am really fedup with the company.

Kunal kumar
Mob [protected]
Oneassist relationship no 1748414

Dear team,
I also received call from icici bank and they just given information about one assist plan after than they automatically activated this plan and deducted rs-1899/- from my saving a/c. Without my permission. I don't need this plan actually. Please deactivate this plan and refund my money asap.

Last 5 day's i am call to one assist toll free no regarding cancellation of my policy but not proper response i am received from your side. They give me one complaint no. 3023438.

I am requesting you please cancel my policy & refund my amount asap.

My icici a/c number :[protected]
One assist id number: 3976769

Make sure to deactivate this plan asap, if not.. I will complaint against this in consumer court. Thanks!

Arti

Hi,
I'm INJAMAM UL HOQUE, my relationship ID-4012286, I have purchased a plan for my REDMI NOTE 4, Rs. 1359.15. But now I want to cancel it and wanting refund. Then your customer care saying that for refund I HAVE TO PURCHACE ANOTHER PLAN & then I will get refund.
But, I don't want to take any risk. So, I HAVE THE RIGHT TO GET REFUND WITHOUT PAYING MORE.
Thanking you,
INJAMAM UL HOQUE

Dear sir/madam
Last year once rs 1399 deducted from my account i called your customer care and informed them to deactivate oneassist service.
But they renrwed without my permission & again this year deducted my rs 1399 from my account without any notification mail or call from oneasiist team
Please deactivate my account immidiately or i will go for leagal action.
Even though i am calling to your team they are very very rude & cut my calls.
As soon as possible deactivate my account & refund my money.
Abhishek dutta
Bangalore

Sir/madam,
1. I received a call from icici bank and they just given information about one assist plan after then they automatically activated this plan and deducted rs.2799, rs.1799 vide sr[protected] on 01/10/2016 respectively. From my savings account no.[protected] and one assist id 597498. I don't need this plan accually please deactivate this plan and refund money asap.
2. Make sure to deactivate this plan asap, if not i will also no more as a icici bank customer.
Thanks

Krishna nandan singh

Dear sir/madam,
Last year once rs.1799 once deducted from my account i called your customer care and told them to deactivate oneassist service.
But on 27th march 2018, again i recieved a renewal notification mail from oneassist team that on 11/4/2018 rs. 1799 will deducted from my icici bank account.
Please deactivate my account immidiately or i will take legal step.

Souvick dalal
Oneassist relationship no - 873573
Membership id: [protected]