OneAssist Consumer Solutions Complaints & Reviews

Cancellation of one assist membership
I am a hdfc bank credit card holder. The bank has auto debited rs. 1399/- from my credit card number ending with 8626 without my concern. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1399/-

Name :-monika sharma
Mobile no. :- [protected]
Credit card number ending :- 8626

I received sms from icici that rs-1399/- deducted from my credit card to one assist plan. Without my permission.. I got a sms from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act. I m continuously calling on[protected], and [protected], but they not cancelling the servicing. I am facing this issue for past 3 years. Every year the customer care executive says he wills cancel in next year. But still plan is notto cancelled

Oneassist membership was renewed on my hdfc credit card without my consent despite oneassist explicitly mentioning during initial membership setup that the renewal won't happen unless i wanted it to. I would like to cancel the membership and request a refund of the full amount.
Credit card - hdfc credit card ending with xx4072
Amount - rs. 1899 /-
Oneassist relationship no - 1839987

I received sms from icici that rs-1399/- deducted from my credit card to one assist plan. Without my permission.. I got a sms from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act. I m continuously calling on[protected], and [protected], but they not cancelling the servicing.

Please deactivate and refund my money asap

Date of incident : 18.48hrs. 31 mar 2018
Icici credit card no: xx4000
Oneassist relationship number : 4058977

Card
Hello sir/ma'am

I didn't got any call from one assist regarding their plans, but they charged me rupees towards for one assist subscription. When i called to hdfc and one assist people they told they they will deactivate but the thing is only half money they have credited, what about other half as i did not get any intimation before activating this service. I just don't want the subscription and please cancel my subscription and credit the entire amount back to my hdfc credit card ending with 6075, other wise cancel my credit card.
Kindly refund and deactivate this service on urgent basis.'don't activate this type of service in future
I am not happy with your service i have not opted for this policy and please refund my money back as soon as possible.

I got a call from icici bank where in they informed me about the one assist policy. I clearly refused to accept the policy. Even then they have registered my membership and debited rs 1899. Now as per their standard terms and conditions i am asking for a termination of this policy, to which they are clearly denying. Please help me. I don't want this policy and want refund of money.

Registered id: sr[protected]

I recieved a call from your agent on 26th march 2018 about this and i agreed to it but later on realised that i don't need this plan. So on the very same day after 30 minutes i called back to deactive the wallet but instead they assured me that after 72 hours i will get my refund and my account will be deactivated but today when i called they are refusing to do so and are not refunding my money. I want my deducted amount of rs 1899 to be credited back to my account and my wallet to be deactivated.

Hai i am using hdfc credit card. My card number [protected]. Lastyear subscribed one year card protection services. But i would like the service so i cancelled this service last year after that i requested to one assist they cancelled this service also the refund amount for me. But the same problem continues this year they taken amount without intimate so i am not interested this service you have refund my amount

This company one assist is charging unsolicited fees that has to be brought to attention. The company presented itself as cc insurance company and i subscribed to its serves for the year 2017-18. However, i did not intend to continue their services for 2018-19. The company if it folows professional conduct should have atleast given a notice of renewal.
However, the company seems to be a fraud company engaged in looting customers without their consent which requires seroius action.
My hdfc cc no: 4893 77xx xxxx 7037 has been charged by one assist without even my consent for rs 1899 on 9 march 2018.
I request the company to refund the amount as i don;t intend to avail their services (If at all they provide any) or else face action

Thanks
Mahesha bhat

My name is deepti sharma.
Mobile no.[protected]
This is to inform you that without my concern and knowledge the amount of rs.1399 was deducted from my credit card.
This happened to me last year also but at the cancellation time the executive said that the amount cannot be refunded so in unconditional circumstances i need to accept though i haven't used the service.
Now again this year the amount is deducted without any information and intimations regarding the same.
I have tried contacting customer care but then i have to wait for long time over the call but then none of the executive reverted back.
I wish i get my money back. This is simply cheating on the customer.
Thanks and regards
Deepti sharma

Hi

I have been charged an amount of rs. 1899 to my hdfc credit card without any prior notice or my permission.
I got a call too from oneassist to register my cards when i told them to deactivate and refund the money they put the call down from there end.

So, please deactivate my account with oneassist and refund my money.

Transaction date-19/03/2018
Amount - rs. 1899
Relationship no.-1830395
Card no.-xxxx 2818

I received sms from icici bank that rs-1399/- deducted from my credit card to one assist plan on 28/03/18. Without my permission. I also got a mail and a post from one assist team. I don't even know the company and this kind o[censored]nsolicited charging of my credit card. So, cancel the membership and refund my amount.

One assist membership number - 4042733

Received sms from hdfc bank that rs-1299/- deducted from my credit card to one assist plan on 29/3/18. Without my permission.. I also got a mail and a post from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card. I m continuously calling on[protected], and [protected], but they not cancelling the servicing.

Hello there

I received sms from hdfc bank that rs-1399/- deducted from my credit card to one assist plan. Without my permission.. I also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap
Kotak credit card no. Xx3748
Oneassist relationship number : 382946

Hello there

I received sms from oneassist that rs-1899/- deducted from my debit card to one assist plan. Without my permission. I dont even know this kind o[censored]nsolicited charging of my debit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap
Date of incident : 15 march 2018
Oneassist relationship number : 1826980

Sir/mam i bought one assist insurance for my i phone which cost me around 2000 rupees for my mobile security as physical and liquid damage protection after some time i accidentally damage my cellphone so i head to file a claim i had done all the paper work 20 days ago from present date but they are just giving me dates. They just told me our concern team is verifying your documents we will request you to wait 48 hours. Dear sir mam please help me to get my claim

Cell no [protected].
Relationship no : 3755525

Dear team,
I received sms from hdfc bank[protected] that rs-2999/- deducted from my credit card to one assist plan. With out my permission. Two years before it’s activated at same time i requested you to cancel, but your people said that the plan will be cancelled.
But again yours people saying that auto renewal for upcoming two years so charges collected. Without my permission
Please deactivate my account and refund my money.

My details
Name : dilli bharath
Relationship number: 841534

1899 rs has been debited from my hdfc credit card on 22nd march 2018 as OneAssist have renewed my plan without my permission. They did not sent me any mail or called me or messaged me for my approval.
I called them but nobody pocked up the call from cancellation department. I was on hold for hours. After waiting foe whole one week, today i got a call from them saying that we can refund u only 400 rs. And rest 1499rs will be charged for this yrs plan.. I asked them to pay me full refund but they denied. I asked them to transfer the call to the head of department. But after puttting me on hold they said that senior management is not available at the moment. I asked them to schedule a call back with your head. Initially they were not arranging even the call back. But at last they said ok u will get a call back in 24 hrs. I am damn sure i will not get the call. Last week also they made me fool by saying cancellation department will call in 24 hrs(no body called) then 48 hrs (again nobody called).
Only thing i want is my full refund.

Automatic deduction of money from account
Rs. 1899 on 29th march 2018.
Cancel the service and refund the money.
Please ask the customer before auto deduction of amount wether to renew service or not.
This is a bad company policy which will reduce your business.
Don't want your service, cancel and refund the money.
Please change your policy as mentioned above.

Hi,
I am icici card holder. I don't want to continue your oneassist service. So, cancel the membership.

Last 3 days i received 4 times from your respensentative and told i want to cancel my membership. But they are not provide the proper response.

Please cancel my membership immediately.

Cancellation request no - 3013135

One assist membership id - 1290763

Thanks,
Balachandran