OneAssist Consumer Solutions Complaints & Reviews

I have hdfc credit card on which the oneassist charges applied 1399 i have already paid my emi's which included oneassist payment as well i didnt know how to fix it. So i just paid my emi bill then i tried calling oneassist customer care. After trying so many time finally i talk with the person but it was of no use they told me it won't be refundable. They were only ready to refund 400 rs. Which is not at all helpful. I really have bad experience with oneassist. Request you to cancel my plan and refund me the whole amount or else i wont get connected with oneassist in[censored]ture and i will suggest my friends not to use this.

I received sms from icici bank rs-1899/- deducted from my account to one assist plan, without my permission. As last year i requested you not to renew but you have said that the plan will be cancelled in one year but now
It is auto-renewed without my approval. This is not acceptable. This is against law.

I have raised request (Sreqn: 3061059) to deactivate and kindly process the same and refund my money asap.

Name: srinivasa rao s
Icici account number: xxx0353
Oneassist relationship number : 1915853

My hdfc credit card is cahrged rs-2999/- deducted from my credit card to one assist plan on 02/04/18. Without my permission.. I also got a mail and a post from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card. I m continuously calling on oneassit customer care and but they not cancelling the servicing.

Hello there

I'm using kotak credit card. Without any intimation you have deducted the amount of 1399 from my credit card

As last year also i requested you to cancel but you have said that the plan will be cancelled in one year but now it was again repeated and saying that auto renewed without my approval or even not intimated.

Kindly cancel this plan and request you to refund the amount of rs:1399. This is unacceptable that you have been repeating the same.

Please deactivate and refund my money asap
Date of incident : 14.09hrs. 5 april 2018
Oneassist relationship number : 1882577

Dear sir,
I have have purchased a device on 3rd june and taken mi protection and they have sent me damaged defective device and i had to replace the device and received the replacement on around 15 june 2017. There is no fault of consumer in this from payment to receiving of payment. Now mi company has activated the policy on mobile dated 03rd june and not on replacement device. Now the consumer didn't receive any communication or information for updating the service in insurance company.
They have rejected the claim saying you are not covered. This highly injustice to the consumer as every step is taken by company and they should bear the loss.

I Have purchase a insurance for my Mobile from this OneAssist company on 27th of March on phone.
My membership ID is [protected], Relationship No : 4032409, Claim no- SR#3048464, start date of policy- 28-Mar-2018 and end date 27-Mar-2019
While selling the executive told me your plan will activate 24-48 hrs after your payment of policy amount and your phone will get insured under it till 1 year. this is the information given to me while selling the product and told me is there is no hidden charges & hidden rules/clauses.
Now on 2nd of April my phone got damaged the screen is broken, i have filed a complain in OneAssist portal on same day.
As per their SLA the should have revert me with in 48 hrs but they didn't.
After repeated followup on 6th April i got a call saying, your claim is reject because we have a cooling period of 15 day and your policy is not yet activated. the insurance starts the cover after 15 days of purchasing the policy which is nowhere written & non of the executive has convey me. which is totally unacceptable. I have checked all their terms & conditions nowhere it has written that after purchasing the insurance if anything happened within 15 day you cant claim it.
I have kept all the screenshots of the terms & conditions & policies given in the oneassist page and the PDF copy they have shared.
I want to drag this fraud company to court. This is a simple case of cheating.
The executive are so rude and unprofessional while talking.

I'm an hdfc bank customer. Recently i applied for a credit card.

A plan was activated on my credit card without my knowledge. They said that 1399rs will be deducted. When i try to call the customer care, they never attend the call. All of them are busy all the time. Felt like a really bad service. I'm using a jio number. I'm unable send any premium sms from it to stop the service.

Hiii
It is a fraud company. Last year my money was deducted without my knowledge from my credit card. I had call many time for the discontinue of my plan but they did'nt respond well.. So i leave it for 1 year.
So this year i want to cancel my plan 2 months ago from the expiration date. Called many times they said wait for 2 or 3 days our customer representative call you after that period but i have not received any call after 2 weeks also..
Cancel my plan my relationship number is - 1087713.
Otherwise i will have to take legal action on the company.
Cancel as early as possible. Please

Hi,
I tried several times calling into one assist cancellation department and they never completed my calls. They deliberately cancels my call keep me waiting . I want to file a complaint against one assistant on their mode of operation and want to unsubscribe and deactivate from their plans before their renewal which is few days.
My relationship number is 1928446
Regards,
Hari

Hi.. my one assist reference number is 545225. I opted for mobile insurance on March 17th. They asked me to make the payments immediately before verification. They even gave complementary offer by giving free insurance for household equipments along with phone. They sent me 4 links for payment. I completed all 4. They kept on calling till I make payment. Then they made me upload documents several times and said verification is failed. Now they are not refunding the amount too. I have to get back 3k.

I'm applied for hdfc credit card. But still i am not activate credit card. But i received a message from one assist due amount of 1570 for my credit card

I requested you to cancel but you are saying that is auto renewed without my approval or even not intimated.

Kindly cancel this plan and request you to refund the amount of rs:1570. This is unacceptable that you have been repeating the same.

Deducted date :19/03/2018

I have taken a mobile insurance from one assist on 22/02/2018 for samsung j7 pro mobile phone. They deducted the amount on same day via [protected]@payu.in. I had the transaction id-3768900. They have not activated insurance till now. I have mailed and called them so many times but not get any positive response. Some of their executives says that your number and email is not registered with them some of them says no payment done from ur side. I don't know what is going on. Kindly resolve my issue and refund my payment.

This is in lieu with a complaint regarding your company that you misguide axis bank customer for your products.
Relationship no 3927839, name nayanbhai rathod
Contact no [protected] had not taken product and you had frauduently debited his axis account. Kindly reverse the amount else will raise a complaint in consumer cell.

For any query contact hitesh [protected]

Oneassist team,

I am chasing you guys to deactivate my plan and refund my money asap.

The plan got deactivated by the hdfc team but the money is still pending and your executives are not responding to me. Pathetic customer service.

My card number: xxxx9547
Bank : hdfc
Amount : 1399

Would request you to return my money asap.

Amanat
[protected]

I filed a claim for mobile theft a month ago.

Despite several conversations with various representatives i am not getting solutions to the concerns that i raise. Initially your representatives formed me to give gd no on the acknowledment that i got stamped from police station however it was not mentioned on the document list. I had to visit the police station again gor this for the last 10 days i am bieng chased to submit documents including discharge voucher but nobody is sending me the discharge voucher to fill and send back.

Please deactivate my oneassit service. I don't need it. Suddenly 1899/- was deducted from my credit card without any intimation. I request you to take a quick action on it or i will have to take a legal action over it and refund my money asap. You people cannot deduct money from anyone account unknowingly..

When i call to customer care of one assist... First of all "one assist", i don't think you people assist in any manner.
Secondly,
Customer care people keep you on hold for longer and don't transfer your call to cancellation team. They are asking to wait for 1 min and it took 1 hour but still the call could not reach cancellation team.
Please refund my money and deactivate this service.
My relationship number is 855564.

I received sms from hdfc bank that rs-1399/- deducted from my hdfc credit card to one assist plan. Without my permission. I also got a mail from one assist team. I don't even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap
Date of incident: 9th march 2018
Hdfc credit card no. Xx 6683
Oneassist relationship number : 1806557

I received a sms from hdfc bank that charges against one assist service has been deducted from my credit card account. They have deducted rs1899 from my account without my permission.
I do not want this service. So my money should be refunded back.
I am trying to contact them at customer service number but could not speak to their representatives.
Date of incident 04 april 2018
Credit card no. Xxxx xxxx xxxx 3864
Mobile no [protected]

Dear sir / madam,

This is Pramod Kumar Raut

Complaint No. # 37285144
One assist relationship # 2717967

My Mobile +91-[protected]

My axis bank a/c no - [protected]

Rs 1899.00/- has been debited for oneassist membership dated 09.12.2017

I receive phone calls from Oneassist regarding one assist service but i do not accept this service without my approval they deducted money from my account.

So i contacted oneassist customer care couple of times in past few days and requested for cancellation of my membership.
I am totally disappointed with this one assist. im am contacting bank from last 4 months for my refund but i can't recieve any response from both Axis bank & Oneassist Service. Now im planning to go consumer Court.

This is my Bank Details

IFSC Code: UTIB0003367
Account Holder name: Pramod Kumar Raut
Account number:[protected]
Bank name: Axis Bank
Branch Name: Phase 2 Mohali

I am a hdfc bank credit card holder. The bank has auto debited rs. 1899/- from my credit card number ending with 4581 without my concern on 16/03/2018. I am not interested about this service and don't want this membership any more. So request you to cancel the membership and refund this debited amount of rs.1899/- into my card asap.

Oneassist relationship number : 1826355
Name :- hemanath a
Mobile no. :- [protected]
Credit card number ending :- 4581