OneAssist Consumer Solutions Complaints & Reviews

Sir,
My hdfc bank credit card no. Xxxx xxxx xxxx 7132

Mobile no. [protected]

An amount of rs.1399 dr. From this card on date 26.02.2018 under auto renewal process without my any permission. How the amount was debited?

I am not interested in one assist membership.

Pls reverse my amount in my account.

Thanking you

Ramveer singh
D. O. B.28.03.1956.

I bought the protection plan from the oneassit and the time of buying the plan the technical staff told me that my phone cover the whole protection like (Falling in the liquid, any type of damages happening) and some days ago my mobile phone screen got damaged and when i called him they told me that no such type of protection are given to me. So i hope the immediate and positive response from your site.
With regards
Kanhaiya kumar jha
[protected]

Hi team, one assist is not accepting my complaint as my phone got fell down from my pocket while running, which comes that in accidental damage. So it should ne accept and follow my claim procedure.
What is my advantage where i have paid a big amount of ₹2000 approx for total protection plan. Please discuss with team to accept my claim or refund my balance which i paid for subscription.
The claim no. Which i did complaint is 3052763.

I received sms from icici bank that rs-1399/- deducted from my credit card to one assist plan on 12 jan 2018. Without my permission.. I dont even know the company and this kind o[censored]nsolicited charging of my credit card. I m continuously calling on[protected], and [protected], but they not cancelling the servicing.

I want to full refund i will not take a partial refund i have proof ofcall recording i am asking from day plz cancel my plan why u r give me the discount of inr 400 rs i will take legal action against u refund my full amount,

You want more details call me [protected]

My is membership id: [protected] i don't want continue membership i already complaint about that to cancel my subscription they told me its not stopping they deduct my balance on my credit card number last digit 4803 hdfc bank my name sukhchain singh bhagrath and they irritation me last few days. My contact number [protected] and also registered number my register email id [protected]@gmail.com

Hi, one assist has deducted 1400 rs from my credit card without even notifying me. I haven't created any account with one - assist i have never used it but they have deducted the money for renewal. Can you please deactivate my account from your profile and refund my money back. I got a message that this is my i'd: 1912731.
Please deactivate my account.

Dont buy thae policy to this comapny they are fraud i have buy 89000 thousand rupee phone they making me fool no to giveing refund

My claim no is 309515
Hi have cal regrading my claim today it cancel by insurance company
First i clear you that i have buy policy to you and i have give you all document to you
And sim owner is my brother you have asked me sim owner latter that i have provied you and i have got mail by you that my document is verified l
Now i clear you that there no any team and conduction you told me when i buy policy
2nd there is no any fault if my phone hd sim to name ower my brother also you git latter by sim owner

Now i want to my claim amount and or i know you are trying me fool to not want to give me one i have buy policy 8000 rupes plan you hd nt give me free policy so give me my 80 % amount and

You i will case file against to you in court under cc 420

My relation ship id 282713 (Power individual). I have raising request t close my account since last 2 year since the service is not been used but they are not closing the account. They are auto renewing the membership without my authorisation on my hdfc bank credit card. The site does not permit me to remove my credit card details nor the there phone numbers are reachable. There is no option to cancel subscription

I tried with hdfc credit card customer care, they saying one assist approval required

The one assit company without informing they deducted rs.1399 from my credit card and activating as some plan they are not asked me before deduction and also i got to know this company name when i got the debit message so immediately i raised complaint and requested for cancel this plan and however i am not at all interested in the plan. I want the amount to be refunded back to my card immediately.

I am a hdfc bank credit card holder. The bank has auto debited rs. 2300 /- from my credit card number ending with 8170without my concern on date:11/04/2018. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.2300/-

Oneassist relationship number : 1901897
Name :- prem anand m
Mobile no. :- [protected]
Credit card number ending :- 8170

I received sms from icici bank that rs-1899/- deducted from my debedit card to one assist plan on 11/04/18. Without my permission.. I dont even know the company and this kind o[censored]nsolicited charging of my debit card. I m continuously calling on[protected], and [protected], but they not cancelling the servicing.

Please deactivate and refund my money asap
Date of incident : 11/04/2018
Icici debit card no. Xx5358

[resolved] one assist

I received sms from icici bank that rs-1399/- deducted from my credit card to one assist plan. Without my permission.. I also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.
Last year also i called for deaction but the company didnt deactivated my subscription. This year too they have deducted money without my permission. This is a serious criminal act.

Please deactivate and refund my money asap
Date of incident :7 april 2018
Icici credit card no. Xx2002
Oneassist relationship number : 1894864

Received sms from hdfc bank that rs-1399/- deducted from my credit card to one assist membership fee. Hdfc customer rang information. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.
And who the hell are you to care about me.. I want my money back. Dont dare again to do this.

Please deactivate and refund my money asap
Name: premkumar r
Date of incident : 02/04/2017
Hdfc credit card no. Xx4324
Mobile no: [protected]
Email : [protected]@gmail.com

Hi,

My relationship number is 869103, and you have charged my card without my permission. Please do cancel and process the full refund back to the same card.

Relationship no : 869103

Just came to know that my card was charged after receiving a message from the bank. You are not allowed to charge my card without my permission.

Please don't do this in the future.

I have applied for credit card in hdfc bank, they have asked me to buy a policy of one assist policy of amount 1899 otherwise they want dispatched my credit card and they assured me that no money will deduct from new credit card.
Then i came to know that my virtual credit card showing me billing amount of 1899 of one assist policy. So, i have asked one assist team to cancel my policy and refund my whole money, but they are telling me to refund only 900 rs.

I want my money back asap.

My a/c number in hdfc : [protected].
Oneassist relationship number : 4072574

Sohil vainsh
[protected]

I had filed a claim sr2930862 for broken screen display and back panel damaged on the side of redmi note 4. I am very sure when i had filed the claim the customer care support told that everything will be replaced when i received my handset my back panel was not replaced. I had reported the same they told that is a cosmetic damage and cannot be replaced. I had mentioned them that for my previous claim on samsung s7 edge panel was changed without any mention, they had replied saying since s7 edge had glass panel it was changed. Now i asked them where in terms and conditions is it mentioned that only glass panel will be replaced and not metal back panel i haven't got any answers for that. Now they are saying that terms and conditions has been updated it february. My question when i purchased insurance i had agreed to old terms and conditions when there update it will be applied for new insurance holders. I am tired of saying them that there is an opening between back panel and display asked them to close else it is prone to liquid damage. Now please resolve my case and ask them to change back panel

Dear everyone,
I bought a mi a1 on 3/11/2017, my phone broke out on 5/04/2018 i rushed towards mi authorised service centre to diagnose the problem (S) in my phone they said the display should be replaced, the mi service centre employee said me the insurance vendor just takes the estimation slip and job sheet to refund the amount so, i replaced the display by giving 5140/- and i sent estimation slip and job sheet to one assist they said insurance was under pick and drop policy but they didn't say that while making insurance and the employee also didn't say me now they are not at all giving reply to my email nowadays.

Don't go with this cheaters... If they have said that before purchasing insurance i would given the phone to the company (One assist)

Service request email id:3058957
Customer id:3039223
Membership id:[protected]

I am a hdfc bank credit card holder. The bank has auto debited rs. 1899/- from my credit card number ending with 7158 without my concern on date:20/03/2018. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1899/-

Oneassist relationship number : 827247
Name :- mojarla reddy
Mobile no. :- [protected]
Credit card number ending :- 7158

I received a call from one assist regarding the scheme, i asked them not to activate this plan but still it has been activated and an amount of 2499 is deducted from my credit card. I tried calling customer care but no one is ready to receive the call. Almost tried for 6 to 7 times. Is this some kind of fraud? Need a quick action on this. Just fe
Name - anuj anant ambre
Relationship no. 4046170
Membership id - [protected]
Registered mobile no. [protected]

I wish to deactivate my plan as soon as possible.
I have called customer care many times but they are not responding properly. This is not acceptable they are charging amount without any authorisation from the customer. This should never happen again. I want this deactivated soon so kindly resolve this issue as soon as possible

Relationship number : 1226850