OneAssist Consumer Solutions Complaints & Reviews

Address: Chennai, Tamil Nadu

I have bought iPhone 6s and put insurance. But insurance was delayed by Currents at Phoenix mall in Chennai. Now I have insurance till May, 2018. My phone got broken and it crosses one year from purchase date. One assist team is not accepting my insurance though it an issue from Currents who delayed insurance. They didn’t tell us terms and conditions when they put insurance. Now both r cheating us.

May 27, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Apr 18, 2018

OneAssist Consumer Solutions Customer Care's response Dear Customer,

Greetings from OneAssist..!

We are very sorry to hear about your experience and regret the inconvenience caused to you.

We have forwarded your details to our team and they shall update you with the current development on your case.

We appreciate your patience in the interim.

Regards

Riddhi

Team OneAssist

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Rupees 1899/- deducted from my bank account without any intimation and without my permission

my account number is [protected]

my card number is **** **** **** 2817

my registered mobile number is ******3693

Axis Bank, Branch-Baripada, Odisha

please kindly deactivate that service unwanted by me and refund me my money asap

thanking you,
Rahul Rosan Tripathy

May 20, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Apr 18, 2018

OneAssist Consumer Solutions Customer Care's response Dear Sir, It's sad to see you leave. Your refund has been processed by us. Your service request no - 3091126. Now, you should check with your bank. Do let us know if you have any query - Riddhi (Team OneAssist)

Apr 20, 2018

Updated by Rahul Rosan Tripathy no there is no updates in my bank Account...and i again want to say that i want fully deactivation of that plan and i want my full amount of money back

Apr 20, 2018

Updated by Rahul Rosan Tripathy some of your representatives are forcing me to change my plan and they are trying to give me some discount instead of refunding my full amount... kindly look into that matter... m totally irritated with your this type of service...i dont know what to do and what not to

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Deactivate my one assist plan immediately. Otherwise i ll withdraw my ac from icici bank. Last year you guys told me that if i ll permit u again for further continuation of this service then only you ll debit my money from my ac. But this year without my concern again u were continue the service and just drop a conformation massege. I hope you will take action immediately.

Name-shatabdi chell.
Plan name - enhanced wa privilege single plan.
Relationship no-1916164

May 18, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Apr 17, 2018

OneAssist Consumer Solutions Customer Care's response "Dear Customer

Greetings from OneAssist...!

We deeply regret the inconvenience cause to you. As per your request, we have cancelled your plan vide service request No. 3090724 & the refund will get processed in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards

Sagar

(Team OneAssist)
"

Apr 24, 2018

Updated by ashma chell Thnq for your kind response.m glad to say that I hv received my deducted amount yesterday.thnq for taking quick action against my complaint.

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A

Afroj kadari

from Bhusawal, Maharashtra

Apr 17, 2018

I am getting credit card but I don't want credit card insurance please canceled this plan and I want refund the money

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A

AkashBansal08

from Noida, Uttar Pradesh

Apr 17, 2018

They started my credit card insurance without seeking permission of mine and they are charging late fees too on that. And Customer Care is not responding to this number +[protected]

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S

Sandipani Mishra

from Kolkata, West Bengal

Apr 17, 2018

As discussed with your agent my money 1899 is going to refund within 7 days.
still i did not get my money back and it almost 11 days happen to my complain.
SR[protected] for your reference.i want 100% my money back as discussed with your agent.

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Address: Mumbai City, Maharashtra

Website: www.oneassist.in

I received sms from icici bank that rs-1899/- deducted from my debiit card to one assist plan on 11/04/18. Without my permission. I complaint once on 12th april 2018 on consumer complaint but you didn't give any response yet. I don't want any protection plan so please cancel it as soon as possible.

I already complaint through mail or phone call but didn't get any solution till now.

Please deactivate and refund my money asap
Date of incident : 11/04/2018
Icici debit card no. Xx5358
Mobile number : [protected]

May 20, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Apr 17, 2018

OneAssist Consumer Solutions Customer Care's response "Dear Customer

Greetings from OneAssist...!

We deeply regret the inconvenience cause to you. As per your request, we have cancelled your plan vide service request No. 3082850 & the refund will get processed in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards

Sagar

(Team OneAssist)
"

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Address: Mumbai City, Maharashtra

One assist keeps on disturbing me even after i denied insurance from them for one of my handsets. I have requested them many times not to call but there is no action taken. They insist on taking their service forcefully, calls at odd hours of the day. This is pure form of harassment. They also insist on insuring other mobile handsets under their service. Keeps on calling for all kinds of offer kindly look into the matter.

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

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R

Rutuparna Behera01

Apr 17, 2018

Could you please deactivate the membership 1844212 as I am not getting any benefits from it and kindly refund the money you have deducted from my credit card under Rutuparna Behera.

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I got a car loan from hdfc bank and i think they have a tie up with this company. They sent me a credit card that already had charged for oneassist of rs.2500. Now when i came to know about this i called their toll free no. Which was not reachable and then another one. This time tgey picked it up but told cancellation can't be done by them and transferred it to another department which never picked up the phone. And now i am stuck with these people charging 2500 bucks every year for renewal.

May 20, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Apr 10, 2018

Anand Rajamani's response Very urgent solve it

Verified Support

Apr 17, 2018

OneAssist Consumer Solutions Customer Care's response "Dear Customer

Greetings from OneAssist..!

We deeply regret for the inconvenience caused to you & appreciate your patience.

We are unable to find any details, requesting you to kindly mail us the customer ID or registered mobile number to [protected]@oneassist.in

Should you require any further assistance, please reach us at[protected].

Regards,

Sagar

Team OneAssist"

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A

Anand Rajamani

from Hosur, Tamil Nadu

Apr 17, 2018

Hi
I m Anand my email I’d is [protected]@gmail.com.
Without my knowledge one assist is continuously extending plan.cAncel and refund my money back
I had complained about the same in icici hosur office.but of no use
Regards
Anand r

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Website: oneassist.in

Rs.2999/ debited from my CR. Card (28. Mar.18) without any intimation/phone call. Came to know today after receiving the Credit card bill, connected more than 6 times today to discontinue the RENEWAL & reward back the money but call could'nt mature at the time of transferring the call to the concerned technical team...
How could be possible? Customer care person promised to arrange a phone call from their concerned technical team..waiting for that..

So unprofessional approach & not helpful at all (The service is not available at the time of emergency then how could one expect that they will ASSIST somebody when their is a serious lost case)

May 18, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Apr 17, 2018

OneAssist Consumer Solutions Customer Care's response Dear Customer

Greetings from OneAssist...!

We deeply regret the inconvenience cause to you. As per your request, we have cancelled your plan vide service request No. 3090986 & the refund will get processed in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards

Sagar

(Team OneAssist)

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U

uniyalankit

from Tanuku, Andhra Pradesh

Apr 17, 2018

I have already made a complaint last year to block my service but still the service is not blocked .As a result the service has charged me this year also. I request that my charges to be refunded and service to be blocked immediately.

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R

roydebraj9231

from Ingraj Bazar, West Bengal

Apr 17, 2018

My Amazon Fire TV stick is not working since last three/four days. Kindly resolve this issue as quick as possible.

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Hi team,

I am masna deepika. Mail id: deep. [protected]@gmail.com.

Please de-activate my membership in one assist. I have not utilized this and i am not using anymore.

How can you add me again in this year as membership without my confirmation. Money is deducting from my credit card. Is there any possibility to refund them.

Please reach me if you need any further information.

Thanks in advance. Awaiting your replay.

Apr 16, 2018

Complaint marked as Resolved

Hi, I got message from BW-HDFCBK as, "OneAssist membership fee has been debited on your cared ending [XXXXX]. Membership will be processed and Welcome kit dispatched shortly." I don't want any membership with oneassist. Please refund my money(1801.2/-) last year also money deducted. I can't share my credit card details. Can I have your contact number to discuss. Awaiting your reply.

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Apr 17, 2018

OneAssist Consumer Solutions Customer Care's response Dear Deepika,

Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you.

As per your request, plan has been cancelled vide Service Request number 3091086 and the refund has been initiated. It will be credited to your bank/card account in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Brij

Team OneAssist.

Apr 17, 2018

Updated by masna Thanks for the update.

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Address: Mumbai City, Maharashtra

Worst service experience ever. Customer for last 3 years but sorry to say that the company is not professional at all. On 09.04.2018 i have renewed my membership with inr1299/- on the same day inr1399/-{without prior intimation} was deducted from my credit card for the same purpose. So there is a simple case of double payment for same policy. I have contacted the customer care then shared the bank account statements with full details in the chat. The executive asked
Me to mail the details to [protected]@oneassist.in which i did but till now no refund was made. Customer support is not cooperative and not
Responded to my mail. I don't know i am going to get the refund or not. If
For a double payment company is unable to refund i really doubt about the
Claims made on it. Really very bad experience. I want my money back at the earliest.

May 24, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Apr 17, 2018

OneAssist Consumer Solutions Customer Care's response Dear Rahul,

Greetings from One Assist!

As per the telephonic conversation, the refund of 1299.0 INR has been processed back to your savings account [Indian Overseas Bank] on 16th April 18.

Hence, the same will reflect in your account within 4 business days.

We also request you to check with your bank for the same.

Regards,

Brij,

Team OneAssist.

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Address: Mathura, Uttar Pradesh, 281305

Sir,
My hdfc bank credit card no. Xxxx xxxx xxxx 7132

Mobile no. [protected]

An amount of rs.1399 dr. From this card on date 26.02.2018 under auto renewal process without my any permission. How the amount was debited?

I am not interested in one assist membership.

Pls reverse my amount in my account.

Thanking you

Ramveer singh
D. O. B.28.03.1956.

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

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Address: 123401

I bought the protection plan from the oneassit and the time of buying the plan the technical staff told me that my phone cover the whole protection like (Falling in the liquid, any type of damages happening) and some days ago my mobile phone screen got damaged and when i called him they told me that no such type of protection are given to me. So i hope the immediate and positive response from your site.
With regards
Kanhaiya kumar jha
[protected]

Jun 6, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Apr 17, 2018

OneAssist Consumer Solutions Customer Care's response "Dear Customer

Greetings from OneAssist..!

We are very sorry to hear about your experience and regret the inconvenience caused to you.

We have forwarded your details to our team and they shall update you with the current development on your case.

We appreciate your patience in the interim.

Regards

Sagar

Team OneAssist
"

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Address: Gurgaon, Haryana, 122002

Website: www.oneassist.in

Hi team, one assist is not accepting my complaint as my phone got fell down from my pocket while running, which comes that in accidental damage. So it should ne accept and follow my claim procedure.
What is my advantage where i have paid a big amount of ₹2000 approx for total protection plan. Please discuss with team to accept my claim or refund my balance which i paid for subscription.
The claim no. Which i did complaint is 3052763.

May 29, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Apr 17, 2018

OneAssist Consumer Solutions Customer Care's response Dear Customer, You must upload the documents within 15 days. Since you haven't upload the documents, we did not processed your claim request . - Riddhi (Team OneAssist)

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Address: New Delhi, Delhi, 110059

I received sms from icici bank that rs-1399/- deducted from my credit card to one assist plan on 12 jan 2018. Without my permission.. I dont even know the company and this kind o[censored]nsolicited charging of my credit card. I m continuously calling on[protected], and [protected], but they not cancelling the servicing.

I want to full refund i will not take a partial refund i have proof ofcall recording i am asking from day plz cancel my plan why u r give me the discount of inr 400 rs i will take legal action against u refund my full amount,

You want more details call me [protected]

May 26, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Apr 17, 2018

OneAssist Consumer Solutions Customer Care's response Dear Customer, It's sad to see you leave. Your refund has been processed by us.Your service request number - 3085516. Now, you should check with your bank. Do let us know if you have any query - Riddhi (Team OneAssist)

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Address: 143101

Website: Oneassist.in

My is membership id: [protected] i don't want continue membership i already complaint about that to cancel my subscription they told me its not stopping they deduct my balance on my credit card number last digit 4803 hdfc bank my name sukhchain singh bhagrath and they irritation me last few days. My contact number [protected] and also registered number my register email id [protected]@gmail.com

May 29, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Apr 17, 2018

OneAssist Consumer Solutions Customer Care's response Dear Customer, It's sad to see you leave. Your refund has been processed by us. Your service request no - 3078156. Now, you should check with your bank. Do let us know if you have any query - Riddhi (Team OneAssist)

Apr 19, 2018

Updated by Sukhchain s Bhagrath When will i get my refund i already told i don't want continue membership so why deduct my money i want it immigrated

Apr 20, 2018

Updated by Sukhchain s Bhagrath I already complaint against membership to cancel so why they deduct my money i am going to court for that today very bad service

Apr 22, 2018

Updated by Sukhchain s Bhagrath Refund my amount immediately otherwise I'll take legel action for you
I don't interested to this offer, without intimation you are receiving a amount of Rs.1899 with my HDFC CREDIT CARD, I told ONE ASSIST team, this is illegal, without my knowledge how can you debit by credit card. I complaint HDFC CREDIT CARD department also pls revert that amount immediately, other wise I'll take a legal action on ONE ASSIST team, I inform in your team also on 17.04.2018 and today 22.04.2018, There was no msgs or mail from OneAssist team about my plan deactivation & they deducted automatically 1899rs from my HDFC Credit card without my knowledge

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Apr 17, 2018

Dear Customer,

We infer that you have sought clarification with regard to your credit card account. In this regard, we regret to assist you further in the absence of the card details, Having said this, we request you to provide us with your name as mentioned in the card account, contact number as updated in the card account and latest contact number, email address as updated in the card account to [protected]@hdfcbank.com and we shall assist you.

-Manoj
HDFC Bank Customer Assistance

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Address: Hyderabad, Andhra Pradesh, 500017

Website: One Assist

Hi, one assist has deducted 1400 rs from my credit card without even notifying me. I haven't created any account with one - assist i have never used it but they have deducted the money for renewal. Can you please deactivate my account from your profile and refund my money back. I got a message that this is my i'd: 1912731.
Please deactivate my account.

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

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Address: New Delhi, Delhi, 110041

Website: www.oneasist.in

Dont buy thae policy to this comapny they are fraud i have buy 89000 thousand rupee phone they making me fool no to giveing refund

My claim no is 309515
Hi have cal regrading my claim today it cancel by insurance company
First i clear you that i have buy policy to you and i have give you all document to you
And sim owner is my brother you have asked me sim owner latter that i have provied you and i have got mail by you that my document is verified l
Now i clear you that there no any team and conduction you told me when i buy policy
2nd there is no any fault if my phone hd sim to name ower my brother also you git latter by sim owner

Now i want to my claim amount and or i know you are trying me fool to not want to give me one i have buy policy 8000 rupes plan you hd nt give me free policy so give me my 80 % amount and

You i will case file against to you in court under cc 420

May 28, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Apr 17, 2018

OneAssist Consumer Solutions Customer Care's response Dear Manish,

Greetings from OneAssist..!

We deeply regret for the inconvenience caused to you & appreciate your patience.

We are unable to find any details, requesting you to kindly mail us the customer ID or registered mobile number to [protected]@oneassist.in

Should you require any further assistance, please reach us at[protected].

Regards,

Brij

Team OneAssist.

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Address: 600017

Website: Oneassist.in

My relation ship id 282713 (Power individual). I have raising request t close my account since last 2 year since the service is not been used but they are not closing the account. They are auto renewing the membership without my authorisation on my hdfc bank credit card. The site does not permit me to remove my credit card details nor the there phone numbers are reachable. There is no option to cancel subscription

I tried with hdfc credit card customer care, they saying one assist approval required

May 14, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Apr 13, 2018

OneAssist Consumer Solutions Customer Care's response Dear Mukesh, We're sad to see you go :( Your refund has been processed! Let us know if you need any help. - Riddhi, Team OneAssist

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Audi Vijay

from Chennai, Tamil Nadu

Apr 13, 2018

My Name is VIjayakumar, Is this reply related to me

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The one assit company without informing they deducted rs.1399 from my credit card and activating as some plan they are not asked me before deduction and also i got to know this company name when i got the debit message so immediately i raised complaint and requested for cancel this plan and however i am not at all interested in the plan. I want the amount to be refunded back to my card immediately.

May 26, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Apr 13, 2018

Updated by krishnavamsi64 Relationship Number : 4141782

Verified Support

Apr 13, 2018

OneAssist Consumer Solutions Customer Care's response "Dear Customer,

Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you.

As per your request, plan has been cancelled vide Service Request number 3077139 and the refund has been initiated. It will be credited to your bank/card account in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Riddhi

Team OneAssist "

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Address: Chennai, Tamil Nadu, 600126

I am a hdfc bank credit card holder. The bank has auto debited rs. 2300 /- from my credit card number ending with 8170without my concern on date:11/04/2018. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.2300/-

Oneassist relationship number : 1901897
Name :- prem anand m
Mobile no. :- [protected]
Credit card number ending :- 8170

May 27, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Apr 12, 2018

OneAssist Consumer Solutions Customer Care's response Dear Customer

Greetings from OneAssist...!

We deeply regret the inconvenience cause to you. As per your request, we have cancelled your plan vide service request No. 3079395 & the refund will get processed in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards

Sagar

(Team OneAssist)

Verified Support

Apr 12, 2018

OneAssist Consumer Solutions Customer Care's response "Dear Customer

Greetings from OneAssist..!

We deeply regret for the inconvenience caused to you & appreciate your patience.

We are unable to find any details, requesting you to kindly mail us the customer ID or registered mobile number to [protected]@oneassist.in

Should you require any further assistance, please reach us at[protected].

Regards,

Sagar

Team OneAssist"

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Address: Surat, Gujarat, 394326

I received sms from icici bank that rs-1899/- deducted from my debedit card to one assist plan on 11/04/18. Without my permission.. I dont even know the company and this kind o[censored]nsolicited charging of my debit card. I m continuously calling on[protected], and [protected], but they not cancelling the servicing.

Please deactivate and refund my money asap
Date of incident : 11/04/2018
Icici debit card no. Xx5358

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Apr 12, 2018

Updated by Mikul Patel My mobile number - [protected]

I[censored] not able to refund it then i will surely complain in consumer court.

Apr 17, 2018

Updated by Mikul Patel You guys are not receiving a call and not finding a way to refund money.I already mailed you.
If you not refund then surely standing in consumer court.

OneAssist Consumer Solutions Complaints & Reviews

File a complaint to OneAssist Consumer Solutions

OneAssist Consumer Solutions reviews & complaints page 105

iphone insurance

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I don't want any card protection plan and I want my money back

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terminate my one assist plan

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deactivate protection plan

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customer care

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scam company

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renewed one assist policy/facility without any intimation

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please deactivate my membership in one assist.

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non refund of double payment while renew of insurance

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policy auto renew without any permission

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mobile phone honor 9 lite

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not accept my request for claim

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without permission plan active and deduct amount

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I don't want continue membership

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deducted money without informing

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claim amount

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one assist closure of my account and auto renewal of subscription

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automatically debit of 1399 without prior information from credit card

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cancel the membership and refund.

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without permission deduct money

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