OneAssist Consumer Solutions Complaints & Reviews

Plan name : enhanced wa power single plan
Relationship id : 3775510
Service request no. 2971885

Received a sms that rs 699 will be refunded within 7 days but the actual plan fee debited was rs 1399. Why you keep the 700?

I went through your refund policy it is mentioned that the lookout period is 30days and the plan fee will be refunded if the cancelation request is made within this period.

Fyi the plan was activated on 7th feb and i requested the cancellation on 15th feb via email. The mail was sent from my registered mail id to [protected]@oneassist.in.

As there was no response i bought the issue to this forum on 9th march. So i requested the cancellation during the lookout period and i haven't registered any of my cards with one assist.

Refund the money you debited from my account.

Got an sms today from icici bank showing money deduction of rs 1899 for cpp/oneassist has been regd vide sr[protected] on 08-mar-18. It will be completed in 1 wkg day. The money was deducted withour even my consent called cancellation department 3 times but there was no confirmation msg received that plan has been cancelled or anything last year this the same thing happened told them to cancel but they didnt do it but just repeated the same mistake n deducted without any consent and the confirmation calls are just waste because they keep arguing and dont confirm it and then lie i want my refund asap and i dont want to use any of your services ever as i dont need it surely not ever from your company.

Please deactivate the services and refund my money asap

Date of incident - 08-mar-18
Icici debit card - xx0366
Relationship number-1805065
Phone no - [protected]

Oneassist consumer solutions — cancellation of one assist membership

1 review
Ra rachnabhatnagar on mar 12, 2018
Submit a complaint
I am a hdfc bank credit card holder. The bank has auto debited rs. 1899 on 24/07/2017 telling me that annual fee will be waived off every year but my card is a lifetime free card and i have never been charged any fees on it. Please cancel my membership and return the money through refund.

Name :- mohamed ibrahim s
Mobile no. :- [protected]
Credit card number ending :- 8329
Email address :[protected]@gmail.com

Hello there

I received sms from hdfc bank that rs-1899/- deducted from my credit card to one assist plan. I also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap

Oneassist relationship number : 3958552

I am a HDFC bank credit card holder . The bank has auto debited Rs. 1399/- from my credit card number ending with 7694 without my concern on date: 7/03/2018. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of Rs.1399/-

OneAssist Relationship Number : 1796906
Name :- Rachna Bhatnagar
Mobile No. :- [protected]
Credit Card Number Ending :- 7694

My relationship number of One Assist plan (wallet) is 1786928 . This plan has been renewed without my consent and money deducted from my ICICI bank account . Last year also I had requested for cancellation of the plan through email and customer care number but even then amount was not refunded.This act is illegal . Its my request to cancel the plan and refund the money.
Thanking you,
Anuradha Kumari.
Relationship No:- 1786928,

Dear sir,
This is jagdish rayte from malegaon taluka using hdfc credit card 5459*597774.. I was with 2 polices without my confirmation or concern... This is such a illegal act to use my funds as per their requirement... How can any executive do such act... I had charged on 12/02/2018 firstly by one assist fee of 1899 rs and then after with hdfc ergo policy of 13651 rs.. This both are huge amount and i had never agreed for such policies... Still the executive was forcing me to buy and calling again and again... And later i see this both transactions in my statement please refund my money back to credit card account...
I m sending you the statement photo and also policies number.. Please help me to gain. My money back to. My account..

One assist plan number - 3801138
Hdfc ergo policy number - [protected]

I received sms from hdfc bank rs-1899/- deducted from my debit card to one assist plan. Without my permission. As last year also i requested you to cancel but you have said that the plan will be cancelled in one year but now it was again repeated and saying that auto-renewed without my approval or even not intimated. This kind o[censored]nsolicited charging of my debit card and use of my card by the company is really a criminal act and the co. I want my money back.

Please deactivate and refund my money asap
Name: rekha
Hdfc debit card no. Xx8324
Email : [protected]@hotmail

Hello there

I received sms from hdfc bank today stating that an amount of rs-1399/- has been deducted from my credit card in respect of one assist plan without taking any permission from my part. Last year also i requested you to cancel the plan and on my request you assured me that the plan will be cancelled with in a year but contray to your assurance you again have deducted an amount of rs. 1399.00 from creadit card with ending 3485 without my approval and even without give in any prior intimation. This nothing but illegal.
I therefore request you to return back the the money, illegally charged by you, to my creadit card account. Otherwise i will knock the door of law.

Refund my money back as soon as possible.
Thanking you
Name: koushik pal
Date of incident : 09/03/2018
Hdfc credit card no. Xx3485
Mobile no: [protected]
Email : [protected]@gmail.com
One assist relationship no. 1807504

I received sms from hdfc bank that rs-1899/- deducted from my credit card to one assist plan on 08/03/2018. Without my permission.. I also got a mail and a post from one assist team. This kind o[censored]nsolicited charging of my credit card. I m continuously calling on[protected], and [protected], but they not cancelling the servicing.

Please deactivate and refund my money asap
Date of incident : 08/02/2018
Hdfc credit card no. Xx8324

Hello,

I had one assist subscription for 1 year and had asked them beforehand if there is no automatic renewal i was assured there was not and i will be informed, but after a year the subscription was automatically renewed and charged for a year

Please deactivate my account asap
Ticket number : sr[protected]
Date of incident : 1st march 17:25
Icici card number :xx9545

Regards

I was charged rs 1899 by oneassist consumer solutions for a plan that i did not wish to avail. I was contacted by oneassist sales people who explained me the plan but after repeated refusal to avail the plan the sales official kept pestering me. A few days later i got a message stating that my plan was active although i never availed for it. After calling the customer service the salesman over there repeatedly kept telling me there plans instead of cancelling it. It was highly annoying. I would like to cancel my subscription and have a full refund.

Hello there,
I dont want to continue the services from one assist any more, as i am not able to load my cards or any other information to your website, frankly speaking i do not need your services, i am paying fee from so many years but never up load my documents on your site, so i decided not to pay any more fee without using the services, so please refund my money as soon as possible.

Relationship no.1766098

Hello there

I received sms from hdfc bank that rs-1399/- deducted from my credit card to one assist plan. Without my permission.. I also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money
Date of incident : 25 jan 2018
Hdfc credit card no. Xx4195
Oneassist relationship number : 3674437

I have been subscribed to one assist wallet on 7th feb'18. I am not interested in this plan please deactivate this plan and refund the plan fee asap. I have already sent a mail to [protected]@oneassist.in from my registered mail id on 15th feb. But no response till date.
Plan name : enhanced wa power single plan
Relationship id : 3775510
Regards
Nishanth

I have taken policy of oneassist for one year and that was expired on 04/3/2018. My membership id is [protected] and my name is suresh pal yadav. My policy was renewed on 05/3/2018 with new upgraded policy without my consent and without giving any benefit details to me. Amount has been deducted from my credit card of hdfc without any message to me.

Due to this attitude and bad treat with customer i am upset and want immediately to refund my amount and cancell upgraded policy for me.

I have raised a mobile damage claim request for my damaged mobile with sr # 2951190 for membership id [protected] on relationship # 704653.

I have raised the claim and submitted all the documents i. E., handset pictures with imei displayed on phone, invoice, aadhar card. After submitting i got a mail from the team that my details were wrong and i have to submit the id card of some other person whose name is "d y kanthi". I have contacted oneassist and they are saying that in their system the name is showing like "d y kanthi". So i need to update his id proof in the claim. But that person is not my relative and i cannot even contact him.

In 2017 october i have ordered a phone for my colleague's relative from my mi.com account, as i have ordered on the name of d y kanthi, they have updated my oneassist account with the name d y kanthi. Later i have raised a complaint and updated back the name to myself. Currently the account is on my name only.

Now when i raised the claim, they are saying that i need to submit id proof on name of d y kanthi and strike my name in the claim form and write his name.

I have asked them, invoice is on my name and account is on my name and why i have to submit the id proof of person kanthi who is not contactable now. And offering me a solution that i need to show the oneassist a mail copy mentioning that d y kanthi has gifted the phone to me. What the hell is this, and who is he to gift me when all the documents are on my name and they have to process the claim on my name itself as i uploaded all the necessary documents and which are perfect with my name.

The oneassist consumer solutions were cheating the customers in this way and they are not processing claim and they simply taking money for insurance without processing claim when damage occurs. Please take strict action on them and please process my claim.

Dear team
I am kanwarjeet singh having credit card holder in hdfc bank with card no. [protected]. And my register mobile no is [protected].
I have applied credit card in march 2016. Then your team has active one assist plan without any confirmation then i want to call your customer executive for cancel plan then your executive say your payment has not refund so you have continue plan and next time your plan has not active then again in a march 2017 your team again renew a plan without my confirmation and then they have not cancel plan and again not refund any payment.
Then i want to again calling your executive they have not cancel plan and refund only 300/- as a discount.
Till again your team renew plan march 2018 without any confirmation or without any authentication payment debit from my credit card.
And i have calling your executive at march 3, 2018 with muhamad nizar uiidn
And cacalation no 2935937. Kundly cancel my policy and refund full payment on urgent basis

Hi team,

My name saravanan chandran.

I did not renewed one assist service which i choose a year back. But they charged 1399 rupees from my hdfc credit card without my knowledge.

I sent lot of emails to them to cancel my service and i demanded full re-fund. But they said only 400 will be re-funded. This is not acceptable. I need full re-fund which taken from my hdfc credit card. Because i need to pay full amount to hdfc. I did not used one assist services

I need immediate refund and cancellation of your service. Please check and do the needful.

Registered email id: [protected]@gmail.com

Many thanks in advance!

I am not asking any plan from hdfc credit card, but without my concern they are debiting rs.2999/- towards one assist mfee. This type of activity they were done previous year also. This also one of fraudulent activity and they use regularly with customers. I want to cancel and refund that amount. Same time this has to be investigate with the help of rbi and investigation dept. And save the hdfc customers.