OneAssist Consumer Solutions Complaints & Reviews

I received sms from hdfc bank that rs-1899/- deducted from my credit card to one assist plan on 08/03/2018. Without my permission.. I also got a mail and a post from one assist team. This kind o[censored]nsolicited charging of my credit card. I m continuously calling on[protected], and [protected], but they not cancelling the servicing.

Please deactivate and refund my money asap
Date of incident : 08/02/2018
Hdfc credit card no. Xx8324

Hello,

I had one assist subscription for 1 year and had asked them beforehand if there is no automatic renewal i was assured there was not and i will be informed, but after a year the subscription was automatically renewed and charged for a year

Please deactivate my account asap
Ticket number : sr[protected]
Date of incident : 1st march 17:25
Icici card number :xx9545

Regards

I was charged rs 1899 by oneassist consumer solutions for a plan that i did not wish to avail. I was contacted by oneassist sales people who explained me the plan but after repeated refusal to avail the plan the sales official kept pestering me. A few days later i got a message stating that my plan was active although i never availed for it. After calling the customer service the salesman over there repeatedly kept telling me there plans instead of cancelling it. It was highly annoying. I would like to cancel my subscription and have a full refund.

Hello there,
I dont want to continue the services from one assist any more, as i am not able to load my cards or any other information to your website, frankly speaking i do not need your services, i am paying fee from so many years but never up load my documents on your site, so i decided not to pay any more fee without using the services, so please refund my money as soon as possible.

Relationship no.1766098

Hello there

I received sms from hdfc bank that rs-1399/- deducted from my credit card to one assist plan. Without my permission.. I also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money
Date of incident : 25 jan 2018
Hdfc credit card no. Xx4195
Oneassist relationship number : 3674437

I have been subscribed to one assist wallet on 7th feb'18. I am not interested in this plan please deactivate this plan and refund the plan fee asap. I have already sent a mail to [protected]@oneassist.in from my registered mail id on 15th feb. But no response till date.
Plan name : enhanced wa power single plan
Relationship id : 3775510
Regards
Nishanth

I have taken policy of oneassist for one year and that was expired on 04/3/2018. My membership id is [protected] and my name is suresh pal yadav. My policy was renewed on 05/3/2018 with new upgraded policy without my consent and without giving any benefit details to me. Amount has been deducted from my credit card of hdfc without any message to me.

Due to this attitude and bad treat with customer i am upset and want immediately to refund my amount and cancell upgraded policy for me.

I have raised a mobile damage claim request for my damaged mobile with sr # 2951190 for membership id [protected] on relationship # 704653.

I have raised the claim and submitted all the documents i. E., handset pictures with imei displayed on phone, invoice, aadhar card. After submitting i got a mail from the team that my details were wrong and i have to submit the id card of some other person whose name is "d y kanthi". I have contacted oneassist and they are saying that in their system the name is showing like "d y kanthi". So i need to update his id proof in the claim. But that person is not my relative and i cannot even contact him.

In 2017 october i have ordered a phone for my colleague's relative from my mi.com account, as i have ordered on the name of d y kanthi, they have updated my oneassist account with the name d y kanthi. Later i have raised a complaint and updated back the name to myself. Currently the account is on my name only.

Now when i raised the claim, they are saying that i need to submit id proof on name of d y kanthi and strike my name in the claim form and write his name.

I have asked them, invoice is on my name and account is on my name and why i have to submit the id proof of person kanthi who is not contactable now. And offering me a solution that i need to show the oneassist a mail copy mentioning that d y kanthi has gifted the phone to me. What the hell is this, and who is he to gift me when all the documents are on my name and they have to process the claim on my name itself as i uploaded all the necessary documents and which are perfect with my name.

The oneassist consumer solutions were cheating the customers in this way and they are not processing claim and they simply taking money for insurance without processing claim when damage occurs. Please take strict action on them and please process my claim.

Dear team
I am kanwarjeet singh having credit card holder in hdfc bank with card no. [protected]. And my register mobile no is [protected].
I have applied credit card in march 2016. Then your team has active one assist plan without any confirmation then i want to call your customer executive for cancel plan then your executive say your payment has not refund so you have continue plan and next time your plan has not active then again in a march 2017 your team again renew a plan without my confirmation and then they have not cancel plan and again not refund any payment.
Then i want to again calling your executive they have not cancel plan and refund only 300/- as a discount.
Till again your team renew plan march 2018 without any confirmation or without any authentication payment debit from my credit card.
And i have calling your executive at march 3, 2018 with muhamad nizar uiidn
And cacalation no 2935937. Kundly cancel my policy and refund full payment on urgent basis

Hi team,

My name saravanan chandran.

I did not renewed one assist service which i choose a year back. But they charged 1399 rupees from my hdfc credit card without my knowledge.

I sent lot of emails to them to cancel my service and i demanded full re-fund. But they said only 400 will be re-funded. This is not acceptable. I need full re-fund which taken from my hdfc credit card. Because i need to pay full amount to hdfc. I did not used one assist services

I need immediate refund and cancellation of your service. Please check and do the needful.

Registered email id: [protected]@gmail.com

Many thanks in advance!

I am not asking any plan from hdfc credit card, but without my concern they are debiting rs.2999/- towards one assist mfee. This type of activity they were done previous year also. This also one of fraudulent activity and they use regularly with customers. I want to cancel and refund that amount. Same time this has to be investigate with the help of rbi and investigation dept. And save the hdfc customers.

I want to claim for damage phone. I m using redmi note 4 phone which is broken unusually so want to file a claim so please help to get the solution of my problem and replace my damaged phone, i have already submitted my required documents... So plz help me to solve my problem... I want my phone to get well display... Which i can use properly and so keep in priority to help damage phone

Hello there

I saw in my transaction of hdfc bank credit card that rs-1899/- deducted from my credit card to one assist plan. Without my permission.. I also got a mail
From one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap
Date of incident: 07/03/2018
Hdfc credit card no. Xx1690
One assist relationship number: 1796373

Sir/ ma'am,
I'm using icici credit card. Without any intimation you have deducted the amount of 1899 from my credit card.
As last year also i requested you to cancel but you have said that the plan will be cancelled in one year but now it was again repeated and saying that auto renewed without my approval or even not intimated.

Kindly cancel this plan and request you to refund the amount of rs:1899. This is unacceptable that you have been repeating the same.

Herewith i am sending screenshot of transaction. Kindly do the necessary action. Please deactivate the plan and refund my amount.

Name: ragu. N
Mobile no: [protected]
Date of birth :[protected]
Icici credit card no: 4375 xxxx xxxx 6002.

I had bought an insurance for my phone which got rejected due to some issues that weren't informed to me and my membership was cancelled. I was promised my refund of 1999.0 into my account within 7-10 days, it has been a month and i haven't received anything.

I want my money back as soon as possible since the customer care people of the company are of simply no use and couldn't help me with anything.

Relationship no. - 3823272

Hi,

I'm using hdfc credit card. Without any intimation you have deducted the one assist membership fee from my credit card.

As last year also i requested you to cancel but you have said that the plan will be cancelled in one year but now it was again repeated and saying that auto renewed without my approval or even not intimated.

Kindly cancel this plan and request you to refund the amount. This is unacceptable that you have been repeating the same.
Please deactivate and refund my money asap
Hdfc credit card no. Xx5223
Name: arun bhati
Email: arunbhati. [protected]@gmail.com

I received a message from icici bank that my one assist account will be renewed rs-1799/- from my saving a/c. Without my permission. I don't need this plan actually. Please deactivate this plan and refund my money asap
One assist id number: SR[protected]
Make sure to deactivate this plan asap, if not.. I will complaint against this in Consumer court .

Hi i'm using HDFC credit card without my permission one assist is activating please deactivate this option then refund my money since one year i'm not using one assist so now I received one message from your side without any conformation it is upgrade. i'm trying to contact customer care but not connecting what. without customer permission how can u people deduct the amount ???? please resolve the same issue asap.

Relationship no-1784874
Amount-Rs1899
Date 06/03/2018
Card NO-0000*****0184

My name is manikandan i am a hdfc card holder my bank has suddenly debited of rs 1299 without my concern so i need to refund my money and plsss cancel my memberships my relationship no is:179202 ini longer want to be a part of it so kindly as soon as possible please do it

Name: manikandan v s
Relationship no: 179202
Plsss i want to this to be done as soon as possible my mob no is [protected]

Dear team,

I'm sheeba khan. I got a call on 01/03/2016 from one assist they were told me about some plans i don't know the such plan by mistake i say yes on 02/03/2016 i got a message from one assist that your plan has been activate and ₹1799 will be deducted from my bank account. After this i call one assist costumer care to deactivate this plan that i am not interested in this plan after this the costumer care says that your request has been registered as soon your plan will be deactivate
On [02/03/2017] i got a message from one assist that your membership has bee upgraded and ₹1799 will be deducted from my bank account again i call costumer care (Same) the half amount be refund to my bank account
Again on [02/03/2018) i got a message and money will be deducted ₹1399

{my relationship no. Is 818827.
My phone number is [protected]
My icici bank account no is xxxxxxxx0198)
I request,
You to cancel this subscription/membership at once and refund the amount to my bank account
If this was done again without my authorisation or consent i 'd be forced to take up the issue to consumer rights

Regards:
Sheeba khan