OneAssist Consumer Solutions Complaints & Reviews

Sir,
I am very upset that, my plan in one assist was already cancelled by very hard work by contacting many members of one asist and and also in my registered bank icici but they don’t provide me proper details after
Many months it was cancelled.

But today morning am received a message from icici bank which that saying.
“sr[protected]: dear customer, your request for renewal of oneassist plan has been completed“
I think again this is going to renew my plan without my permission,
So kindly cancel it forever.

My details below
Name : baby k paul
Dob : 30/05/1967
Registered ph :91-[protected]
Address: philips carbon black limited, brahmapuram (Po), karimukal, 682303.
Ernakulam

Hello there

I received sms from hdfc bank today that rs-1399/- deducted from my credit card to one assist membership fee. Hdfc customer rang information. I don't even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co. And who the hell are you to care about me.. I want my money back. Don't dare again to do this.

Please deactivate and refund my money asap
Name: mohammad eisa rahi
Date of incident : 01/03/2018
Hdfc credit card no. Xx8785
Mobile no: [protected]
Email : [protected]@gmail.com

Details
01/003/2018 one assist mfee 1399.00 dr

Hello oneassist.

There was a renewal of service without any intimation via message or mail to register ones. How can this happen?
While activating the service you customer executive said this subscription will be renewed once i confirm overcall made by your customer executive, and now when i requested you to cancel the subscription your executive said that's a half or wrong information, and executive mentioned "i'll be having a mail on same asking to cancel or proceed with this subscription", which i didn't haven't received that mail by the way. And even if cancel i may not get the money back, if you do not send any intimation before the renewal date, who are you to debit money from my wallet?

I suggest providing a clear information to customer executives would be better, rather troubling your customers.

Note: insurance policies are for insurer benefits, but not for insurance company benefits.

Relationship no: 1707317
Plan: enhanced wa privilege single plan
Membership id: [protected]

Request no: 2930517

Please cancel my request as i am requesting the same from past 2 years. I dont want to be member of one assist and i cant explain you even. This is my personal request i have already talked with the customer executive and please note down the request number 2930405 which has been taken from your side.
I request you to cancel my plan and refund my amount 1399/-

Hi,
I want to unsubscribe this service. I unknowingly bought this service when i got my new hdfc credit card. I realised what a useless thing i had bought, and thought ok, this subscription would end naturally after a year, and i won't renew it. To my horror, they have extended this and deducted my money, all without my permission. Please terminate this service and refund the money.

Hello there

I have received an alert from hdfc bank that i have been debited with amount of 1399/- from one assist with out authorization of mine on 26/02/2018 through credit card. I dont even know the company and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap.

Name: koka sairam prasad
One assist relationship no: 1743093
Hdfc credit card no. Xx5969
Mobile no: [protected]
Email : [protected]@gmail.com

This my the worst experience of customer service. I had registered a claim on 10/feb/2018 regarding my damaged mobile with all mandatory documents and formalities. Still not verify my documents ya not still nothing doing one assit team daily i was talk with team 4 to 5 times daily with half and half hour but still same same same all answers i think its fraud company so please help me in case because i'm tired now to last 18 days.

I have made complain of liquid damage of my mobile. My mobile was dropped from my shirt pocket when i am washing glass in sink in kitchen.
I have registered lodge complain for repairing of my phone.
After few days they have rejected my claim stating that over call as well as on email
"the subject claim is not admissible under exclusion 10 - loss or damage caused by incorrect storage, wilful negligence (No proper care of handset has been taken by insured to safeguard the property)"
But it is not a case of negligence. I want to make their complain if irda as well as consumer forum.
My service request number is 2887212

I received sms from kotak mahendra bank that rs-1399/- deducted from my credit card to one assist plan. Without my permission.. I also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap
Date of incident : 22 feb 2017
Kotak credit card no. Xx3601
Oneassist relationship number : 1737650

Hi - sir/madam

I am a icici bank credit card holder. The bank has deducted rs-1399/- from my credit card number ending with 7006 without my concern on date:23/02/2018 and the transaction to WWW.ONEASSIST.IN. i am not interested about this service and don't want this membership any more. So please cancel this membership and refund the amount rs-1399/- from my account.

Regards
Sreekanth ak

Cancellation of one assist membership
I am a hdfc bank credit card holder. The bank has blocked rs. 1899/- from my credit card number ending with 4893xxxxxxxx5442 without my concern on date:28/02/2018. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1899/-

Name :- navya bindu yandapalli
Credit card number ending :- 5442

I was already requested in 2017 to cancel my membership and refund my money, but the service is currently enable, .
One assist adviser was promised me we do stop your service in 2018. But now 27 feb2018 in my hdfc credit card was debited to oneassist rs 1399/- without any information and when i call to customer care they transfer the call to cancellation department and no one pick the call for complain
So please stop this service and refund my money. It is not useful for m

Hi

My name is meenu kanodia. I took the services of wallet protection by the company named "one assist". On that time a representative pushed me to avail the service at least take at once. I took the policy for 1 year. Now in the second year they deducted of the money of rs. 1899/- on the date: 17/02/2018 from my linked bank account debit card automatically without intimate me & without my permission on the name of auto renewal policy, while my policy term date was left on 28.02.2018.

I talked over the customer care no.[protected] / [protected]/ they committed to refund the money of rs. 1899/- after share my bank statement. I shared my bank statement as well on their email id: [protected]@oneassist.in. On the mail they committed for refund but in actual they are not refunding my money.in fact they did auto renewed my policy on 19/02/2018 with my permission without intimate me.

Kindly help me to take refund of my money rs. 1899/- i am exhausted and too much disappointed to talk to over the phone and from emails by them. I looking positively to you for your prompt/instant help. Kindly help me that is my hard income money.

With regards
Meenu kanodia
+91 [protected]

I was already requested in 2017 to cancel my membership and refund my money, but the service is currently enable,.
One assist adviser was promised me we do stop your service in 2018. But now 26feb2018 in my hdfc credit card was debited to oneassist rs 1399/-.
So please stop this service and refund my money. It is not useful for me.

My membership number:- 1743867

Hi..,

I'm using hdfc credit card. Without any intimation you have deducted the amount of 1866 from my credit card

As last year also i requested you to cancel but you have said that the plan will be cancelled in one year but now it was again repeated and saying that auto renewed without my approval or even not intimated.

Kindly cancel this plan and request you to refund the amount of rs:1866. This is unacceptable that you have been repeating the same.

Deducted date : 2/02/2018
Name : ramprasad chennuri

My Name is Hariom Sharma I want to complaint about One Assist, actually I have a HDFC credit card, and I carrying one Assist plan (Cust ID-773183) from two years, but on 4th February-2018 I had lost my wallet, then I was trying to call him, but his customer care call was not connected, and on 14 Feb was renewal date of my plan, and now Rs. 1899 was deducted from my Card without given any prior information, and when I call him on 16 Feb then nobody has given any response to me, and again and again my call was disconnected from their side .and now he has not given any proper response to me. which is very shameful thing for One Assist company. Now I requested you, please help us to cancel this plan, and refund my money ASAP.
Thanks & Regards.
Hariom Sharma

Hi i want to complaint about oneassist actually i have a hdfc credit card oneassist activated a 1399 plan for my card without my knowledge and deducted 1399 from my hdfc credit card. I call them but they dont gave me a good response. Very shameful for oneassist company. Now i want to cancel this plan and refund my money.. Thanks

Tanuj nokhwal
[protected]

I have been trying to cancel my wallet premium subscription for the last 7 days. Instead of cancelling my subscription they charged me again. The cancellation team didn't call me for the first 6 days and on the seventh day, i get a mail saying that my credit card has been debited again. Does cancellation mean renewal? Maybe some sh*ds who run the company are uneducated enough to even understand that.

Hi
I have purchased ni note 4 from online mi store on 27 may 2017
My phone screen got damaged so i call one assist to claim then i came to know this is fraud company they totally denied my claim and told me to go through there terms and condition. While purchasing mobile they told that all accidental and liquid damage are covered but not they are denying my claim.

My one assist number dear oneassist customer, welcome to oneassist. Your relationship no is 3855493. For assistance, call[protected] or[protected]. Download the oneassist app www.goo.gl/UjBqf2 and secure your account.

I have been charged and made a member without my acknowledgement plus i have never subscribe for it.

I was charged for 1399inr on my hdfc credit card. Please refund the money asap, i don't want to be member like this.