OneAssist Consumer Solutions Complaints & Reviews

Hello, yesterday i received sms from hdfc bank your one assist plan renewed and member ship fee deducted from credit card then i checked my credit card statement and found ₹2999 deducted for renewal of plan. I immediately called one assist customer care and my call transfered to customer support executive, but his line busy and i am keep on waiting in line more than ten minutes then disconnect the call. Again i trying to talk with them but couldn't connect the line. So kindly deactivate the plan and refund the money immediately. Mail kumaran. [protected]@gmail.com. Mobile: [protected]. Card no: xxxx 1349

I am a hdfc bank credit card holder. The bank has auto debited rs 1899/- from my credit card number ending with 9560 on 02/03/2018. I am not interested about this service and don't want this membership any more. So cancel the membership and refund that debited amount rs1899/-.

One assist relationship no 1780443
Name jagadeesh kumar jammana
Credit card ending no 9560

This is regarding claim - sr#2880729.
I am holding insurance from oneassist company for almost 2 years now. From last 2 years, i have submitted all my documents to them and they have successfully sold me their insurance policy and all helpful promises to me.
Now from last 4 weeks, i am trying to claim for my damage.
Surprisingly, at the time of claim, this company is saying that they won't process the claim, as my invoice does not have the stamp of the shop. This was really unethical and frustrating.

This company has told me up front at the time when they were selling their insurance to me that they would not be able to sell me insurance because my bill doesn't have a stamp. But companies like these are a fraudster. They do anything to take money from the customers but at the time of providing services they back out.

I want to launch a complaint against this company and need my complete money back with interest which i paid them as a premium.

Hello there

I received sms from hdfc bank 3 march 2018 that rs-1399/- deducted from my credit card to one assist membership fee. Hdfc customer rang information. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.
And who the hell are you to care about me.. I want my money back. Dont dare again to do this.

Please deactivate and refund my money asap
Name: prabhuraj murugan
One assist relationship no: 1750221
Hdfc credit card no. Xxxx5574

Hello there,

One assist have deducted membership fee without my permission. They have done this previous year also without any authorization and after talking to customer care they assured me this will not happen again. I want my money back. I have not used any services from this company nor i will do in future.

Hdfc card no : 6218
Mobile no : [protected]

My oneassist plan is auto activated. I am not interested in this plan and want my money back that was charged to my hdfc credit card.

My plan is enhanced wa power single plan and i have been charged inr 1399/- for it.

Kindly refund it soon as possible it was charged without any consent.

Relationship no. : 367431
Plan name: enhanced wa power single plan
Name : gautam kanjilal

Hello there

I received sms from hdfc bank 1 march 2018 that rs-1399/- deducted from my credit card to one assist membership fee. Hdfc customer rang information. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.
And who the hell are you to care about me.. I want my money back. Dont dare again to do this.

Please deactivate and refund my money asap
Name: palakonda ranjith kumar
One assist relationship no: 1770158
Hdfc credit card no. Xxxx0456
Mobile no: [protected]
Email : kamalptm. [protected]@gmail.com

To,
Oneassist consumer solutions
Matter - wallet security

It was very bad & worst experience with one assist service. Your company knows only how to cheat customer for money. No service no help resolution only listening you company have. I told your employee about my case her named priya ([protected]) in your company. She is very care less about her job she is speaking a lie every time when i called. And now she is not responding me & not picking my phone call from 2 months. This is my last month of your service & year. I will not reffer to anyone for company service. I registered complaint on 9 oct 2017 but no respond yet. Now i want my money 1799/- back asap.

Totally time waste and money waste with your company.

Sandeep sharma
[protected]
Driving license req no.
275141

Hello there

One assist have deducted 1399 from my credit card without any authorization. They have done the same thing last year also but after talking to customer care they assured me that this will not happen again. This time i will not tolerate u guys, i want my money back. Ask before you take someone's money.

Hdfc bank card no : 6218
Mobile no : [protected]

Sir,
I am very upset that, my plan in one assist was already cancelled by very hard work by contacting many members of one asist and and also in my registered bank icici but they don’t provide me proper details after
Many months it was cancelled.

But today morning am received a message from icici bank which that saying.
“sr[protected]: dear customer, your request for renewal of oneassist plan has been completed“
I think again this is going to renew my plan without my permission,
So kindly cancel it forever.

My details below
Name : baby k paul
Dob : 30/05/1967
Registered ph :91-[protected]
Address: philips carbon black limited, brahmapuram (Po), karimukal, 682303.
Ernakulam

Hello there

I received sms from hdfc bank today that rs-1399/- deducted from my credit card to one assist membership fee. Hdfc customer rang information. I don't even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co. And who the hell are you to care about me.. I want my money back. Don't dare again to do this.

Please deactivate and refund my money asap
Name: mohammad eisa rahi
Date of incident : 01/03/2018
Hdfc credit card no. Xx8785
Mobile no: [protected]
Email : [protected]@gmail.com

Details
01/003/2018 one assist mfee 1399.00 dr

Hello oneassist.

There was a renewal of service without any intimation via message or mail to register ones. How can this happen?
While activating the service you customer executive said this subscription will be renewed once i confirm overcall made by your customer executive, and now when i requested you to cancel the subscription your executive said that's a half or wrong information, and executive mentioned "i'll be having a mail on same asking to cancel or proceed with this subscription", which i didn't haven't received that mail by the way. And even if cancel i may not get the money back, if you do not send any intimation before the renewal date, who are you to debit money from my wallet?

I suggest providing a clear information to customer executives would be better, rather troubling your customers.

Note: insurance policies are for insurer benefits, but not for insurance company benefits.

Relationship no: 1707317
Plan: enhanced wa privilege single plan
Membership id: [protected]

Request no: 2930517

Please cancel my request as i am requesting the same from past 2 years. I dont want to be member of one assist and i cant explain you even. This is my personal request i have already talked with the customer executive and please note down the request number 2930405 which has been taken from your side.
I request you to cancel my plan and refund my amount 1399/-

Hi,
I want to unsubscribe this service. I unknowingly bought this service when i got my new hdfc credit card. I realised what a useless thing i had bought, and thought ok, this subscription would end naturally after a year, and i won't renew it. To my horror, they have extended this and deducted my money, all without my permission. Please terminate this service and refund the money.

Hello there

I have received an alert from hdfc bank that i have been debited with amount of 1399/- from one assist with out authorization of mine on 26/02/2018 through credit card. I dont even know the company and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap.

Name: koka sairam prasad
One assist relationship no: 1743093
Hdfc credit card no. Xx5969
Mobile no: [protected]
Email : [protected]@gmail.com

This my the worst experience of customer service. I had registered a claim on 10/feb/2018 regarding my damaged mobile with all mandatory documents and formalities. Still not verify my documents ya not still nothing doing one assit team daily i was talk with team 4 to 5 times daily with half and half hour but still same same same all answers i think its fraud company so please help me in case because i'm tired now to last 18 days.

I have made complain of liquid damage of my mobile. My mobile was dropped from my shirt pocket when i am washing glass in sink in kitchen.
I have registered lodge complain for repairing of my phone.
After few days they have rejected my claim stating that over call as well as on email
"the subject claim is not admissible under exclusion 10 - loss or damage caused by incorrect storage, wilful negligence (No proper care of handset has been taken by insured to safeguard the property)"
But it is not a case of negligence. I want to make their complain if irda as well as consumer forum.
My service request number is 2887212

I received sms from kotak mahendra bank that rs-1399/- deducted from my credit card to one assist plan. Without my permission.. I also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap
Date of incident : 22 feb 2017
Kotak credit card no. Xx3601
Oneassist relationship number : 1737650

Hi - sir/madam

I am a icici bank credit card holder. The bank has deducted rs-1399/- from my credit card number ending with 7006 without my concern on date:23/02/2018 and the transaction to WWW.ONEASSIST.IN. i am not interested about this service and don't want this membership any more. So please cancel this membership and refund the amount rs-1399/- from my account.

Regards
Sreekanth ak

Cancellation of one assist membership
I am a hdfc bank credit card holder. The bank has blocked rs. 1899/- from my credit card number ending with 4893xxxxxxxx5442 without my concern on date:28/02/2018. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1899/-

Name :- navya bindu yandapalli
Credit card number ending :- 5442