OneAssist Consumer Solutions Complaints & Reviews

Oneassist is a fraud company doing malpractices to get client's money. I got a call from one of their executive for renewal of my insurance policy held with them. I told him specifically that my phone was replaced and i have not updated my imei number within the specified time period. He told me that it wont be an issue and he will get it updated and my insrance renewed. I paid the renewal money to oneassist and on verification they are denying my insurance cover giving me a reason that i have not updated my imei number of the replaced phone within 30 days of replacement. This is totally a fraud that if you cannot renew my insurance knowing all the facts then why did you take the money. Now when i am calling them the executives say that they will transfer the call to the cancellation department and keeping me on hold for several minutes. I have mailed the several times but they have not replied to me yet. Technically i did not get the product so they should return my money. Please cancel my renewal policy and return my money.

One assist has charged rs 2499 for auto renewal of their scheme without prior notification. I was told they will send an email before auto renewal if i want to dicontinue the scheme before end of 1 year term completion, but didnt get email and money for deducted from my account and now they are charging through crefit card. It is unethical practice and i want my my refund back.

I reneve my insurance plan 19 sep 2017 after payment not activate my plan i complain many time by phone and mail.but not respond and tel me your plan inactive and refund in your acount .Ihave not riceve any refund till 31jan 2018 and this company cheat with me i dont want refund i want activate my plan .if in this period my handset damage who is responsable so pls resolve my problem as soon as possable.
with Regards
Rehman Musavvir

Dear sir/madam,
This is rangarao devanaboyina,
Mobile [protected]

My axis bank a/c no -[protected] has been debited by 1899.00/- for one assist membership.
I receive phone calls from this no - 91 [protected] regarding one assist service and my relationship no is 3810243
I am totally disappointed with this one assist. Hence, cancel the subscription and refund the same into my account.

I got insurence plane before 6-7 month mobiel phone price 28000/-, bt i fon't have recieve any document your custmr excutive. I got an accident little on the road by scooty... And my phone glass damage by accident... I applied for claiming. Bt they rejected my claimning ragistration... Pls active my insurence claiming... Othrwise do refund my amount of insurence...

I am a hdfc bank credit card holder. The bank has auto debited rs. 1399/- from my credit card number ending with 0285 without my permission on date:14/02/2018. I am not interested about this service and i don't want this membership any more. So cancel the membership and refund this debited amount of rs.1399/-

For the 1st time auto debited was 3000/-. This was the 2nd time auto debitting.

And what you people are thinking do, i should mail and call everytime to say please refund my money.

First the full annual amount was debited from my card and after a few weeks once again i got a message of deduction of some amount for oneassist without my permission, and now, again, i have been charged on my credit card, don't know how, please look into it, i didn't use any of your service i really wish to "not give it a try" and want a refund if possible, seems like a scam. My oneassist membership id is [protected]. Do something. Or contact me on harshad_sh. [protected]@hotmail.com

I received sms from hdfc bank that rs-1899/- deducted from my credit card to one assist plan on 09/02/18. Without my permission. We are not at all interested in this services and this kind of charging to account without any consent/agreement.

my mail id: mc.[protected]@gmail.com
My Phone no: [protected]

Please deactivate and refund my money asap
Date of incident : 09/02/2018
Hdfc credit card no. [protected]
Relationship no: 1630913

I brought a mi note 4 phone with mi protect for any accidental damage. One day, i was searching my phone in my room. I did not know that my phone was lying under the blanket. During the search, i moved my blanket, accidently my phone fell off to the ground/marbles. Screen got scratched. I filed a claim just after 30 min of the incident on 5th feb. 2018, but they rejected it by saying negligence. How it could be a negligence as i was not aware of my phone lying in the blanket?

Unfortunately my mobile had damaged and as i had protection plan for my handset i sent it to oneassit. Oneassist had repaired my handset but till now my handset not yet delivered to me.
My claim number in oneassit is : 2831025
I also contacted ecom express which was delivery team of oneassist consumer solutions, they said that product had been lost. They ar every irresponsnible people.
In that my awb no:[protected]

Please do investigate on that product

I received sms from hdfc bank that rs-1399/- deducted from my credit card to one assist plan. Without my permission.. I also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap
Date of incident : 18.17hrs. 08 feb 2018
Hdfc credit card no. Xx0895
Oneassist relationship number :

Why Hdfc customer care team not answering any fraud related mail of one assist plan??? I also received call from hdfc bank in last year and they just given information about one assist plan after than they automatically activated this plan and deducted amount i requested to cancel the policy they not accepted said there is no option and now they automatically renew and again deducted the amount their customer service irresponsible not answering. I don't need this plan actually. Please deactivate this plan and refund my money asap

One assist id number: 1693340

Make sure to deactivate this plan asap, if not.. I will also no more as a hdfc customer. Thanks!

Kamalanathan.m

I am HDFC card holder.I received a message on 14/2/18 saying that Rs 2499 have been debited from my account for one assist policy.This is unacceptable how can you debit any sort of amount without my permission.I don't even want your protection or plan .This is inappropriate of you to do so without any enquiry or my consent. So please refund my amount as soon as possible.It is a sincere request.
Name: Sangeeta Navale
Relationship no: 1713145
Mobile ( protected)
Email: [protected]@gmail.com

Sir

I am balakrishnan from coimbatore. Having account in hdfc bank. I am having hdfc crdit card. On 14.2.2018 oneassist membership fee has been debited on my card ending 6763. I had not renewed my membership. Without my approval membership fee had been debited. You are informed to credit the amount to my account and also deactivate my oneassist membership. If it is not done, legal action may be initiated.

Hello there

I received sms from kotak mahendra bank that rs-1399/- deducted from my credit card to one assist plan. Without my permission.. I also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap
Date of incident : 18.17hrs. 15 feb 2017
Kotak credit card no. Xx0273
Oneassist relationship number : 3614602

I had purchased an airtel secure subscription for my new iphone 8. The phone was on charging and fell down on ringing and back glass broken.

I raised a claim but the claim rejected due to a reason that external force is mot applied for damage.

This is a ridiculous excuse for not entertaining a claim. Need immediate help.

Service request number 2854009

Dear Team,

With continuation to my previous complaint (SR No. - 2814412, ID no.[protected] regarding miscommunication from Customer Care representative about Wallet Assist Feature linked with HDFC Bank credit card, still I've not received any concrete update/feedback from your end.

I received a call from One Assist Customer Care on Jun'17, stating to avail the Wallet Assist Feature for 2 years. After repeated inquiry the customer care representative confirmed that I will not be charged directly for the feature and the same will be adjusted with HDFC Bank where I'm having the credit card of.

But I received a bill of Rs.5500/- (Rs.4851 + surcharges) on Nov'17 against my credit card.

This is absolutely disastrous experience.
Request you to kindly look on to the issue and provide a immediate solution for the same.. Please get the same closed with the Bank.

I'am getting repeated mail reminders.. Please help..

Relationship no.: 2301966
Plan: Wallet Assist
Privilege - 2 years
Valid up to: 26/06/2019

I need to close the Wallet Assist plan on immediate basis and settlement of Rs. 5500 with HDFC Bank Credit card section for which I received unnecessary bill.

If I'm not getting any concrete support from u're end then I'll be bound to move forward to Consumer court with this case for their legal intervention and help.

Pls don't register in one assist. total fake information . Kindly refund the amount of RS.1899 was debited in my account.communicating wrong and fake information and getting money from the customer .for this issue try to reach customer care but they are not responding properly.So i contacted oneassist customer care couple of times in past few days and requested for cancellation of my membership.
I am totally disappointed with this one assist
my relationship number- 3591961

regards,
Madhan

OneAssist has been a disappoint experience.

Case Number : SR#2851930

I have trying to get a claim logged and processed for last 10 days and it does not seems to be heading anywhere. There is always someone calling and asking to update the claim description.

When i asked how below are the different tricks oneassist associates have tried with me:

1. First time they said call the customer care and get it updated (which they dont have access to do so they as me to do step 2)
2. Second time they told me that i need to go to oneassist login and update (which obviously wont work on a submitted claim as it is greyed out)
3. Third time i again call the customer care and inform them about my issue, this time they tell me that its a technical issue and i should try after 24 hours
4. After 24 hours i am still not able to update it using the oneassist login so i call the call center again, this time they tell me that they will send me a link on email which i need to use to update the details
5. Another 24 hours passed i get a call from support saying that i need to update the details or else the claim will be cancelled and not processed.
6. So i call back the customer care, this time i talk to a agent called Chetan who was completely confused and didnt know how to fool me because all the options had been tried. So Chetan tells me that i need to write an email to [protected]@oneassist.in and wait for 24 hours to update. Which i refused to do and asked him to connect me to somebody senior.
Which obviously he wont do and told me that if i was not happy i need to leave a feedback at the number i was being transferre, which was a IVR (again i dont think anyone bothers to refer to IVR feedback's ever)

I absolutely feel cheated by Oneassist while being associated with them.
I need to get the appropriate support for the premium that i have paid.
And not be cheated by finding different reasons for not processing my claim.

Dear sir,

I received sms from hdfc that rs-1899/- deducted from my credit card to one assist plan. Without my permission.. I also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap
Date of incident : 5 feb 2018
Hdfc credit card no.545964xxxxxx3005
Oneassist relationship number :

Kindly arrange to cancel the above plan and please process the refund.

Regards,

Ratnesh kumar
[protected]