OneAssist Consumer Solutions Complaints & Reviews

I received sms from hdfc bank that rs-1399/- deducted from my credit card to one assist plan on 13/02/18. Without my permission.. I dont even know the company and this kind o[censored]nsolicited charging of my credit card. I m continuously calling on[protected] but they sad already activated not able to refund full amount.1st msg i'm received on 7th from that day itself calling for cancellation but that team said not able to view your account call back after 48 hours.

Please deactivate and refund my full amount asap

Hdfc credit card no. Xx8587
Relationship no"3804465
Ph [protected].
Mail i'd. [protected]@rediffmail.com

Hi

I am using hdfc credit card ending with 4871 and as per record on 11 august 2017 there has been a transaction recorded of 1899 rs without notifying me which is for one assist service. I was having a -711 outstanding balance
I was taking care of my new born so was not accessing email as well as not attending call and even underimression that i have negative balance so no bill will come as i completely stopped using my hdfc card.
I requested one assist and hdfc bank for this un etheical and unauthorized transaction and asked to cancel request. But one assist team is not reeady to cancel the service and hdfc team is not giving
Proper answer why they allowed the transaction.

Hdfc complain reference: [protected]

One assist cancelation request:2859514

Reg mobile no: [protected]

Membership with id - 518071

Thanks
Akanksha

Dear sir / madam,

This is rangarao devanaboyina
Mobile #[protected]

My axis bank a/c no - [protected] has been debited by 1899.00/- for oneassist membership.
I receive phone calls from this no - 91 [protected] regarding one assist service but i do not accept this service without my approval they deducted money from my account.
So i contacted oneassist customer care couple of times in past few days and requested for cancellation of my membership.
I am totally disappointed with this one assist

I also received call from icici bank and they just given information about one assist plan of rs 1899/ after that they automatically activated this plan. I don't need this plan actually. Please deactivate this plan as soon as possible.

My a/c number:[protected]
One assist id number: 901825 siddhi khan.

Make sure to deactivate this plan asap, if not.. I will complaint against this in consumer court.
Mitali rane


Complaint status
[feb 13, 2017]

Dear sir/madam,

I am a hdfc bank credit card holder. The bank has auto debited rs. 2999/- from my credit card number ending with 6280 without my concern on date:03/02/2018 and i would like to deactivate my one assist policy plan as i'm not interested about this service and don't want to renew my membership anymore. So please cancel my membership asap and refund the debited amount of rs.2999/- this company is not even responding to my cancellation email.

One assist relationship number: 756360

Hi
My name is saravanan I have requesting to cancellation of my one assist membership i called much time to my cancellation till now there is no response from one assist team. Cancellation ref :2823487 given by Mr Brijesh from one assist while I complaint through Google rating on 30th Jan 2018 he replied on 31st jan he says your amount will be refunded within seven working days but till now there is no amount refund to my account

Kindly assist and do the needful.
Mail id: [protected]@gmail.com

Regards
Saravanan d

I have taken card protection plan for one year on 25.01.2017. The plan term is renewed on 25.01.2017 without my consent. Then i had applied for discontinuation but without discontinuing the plan they again reactivated it.
They are forcefully imposing this plan on me. I want to discontinue this plan with immediate effect as i think this plan is not beneficial for me.

Relationship no.- 1620158

Service request no. 2838774

I purchased redmi note 4 last year (8th feb 2017) with the insurance of oneassist.

On 4th feb 2018 my phone met a accident and its screen was broke.

I contacted oneassist for claim, they said that my imei is not matching with their records. Then i came to know that in october 2017 my mobile's charging was not working, so i took it to the service center and they replaced the motherboard that's why imei was changed.

So, during the claim process i uploaded that service report also which clearly mentions that old imei is now changed to new imei.

Still oneassist people closed my case stating that my imei is not matching in their records and i should have updated them the imei when my phone's motherbaord was changed. They didn't informed me before that i will have to do that in case of repair. There was no communication from them. Now they are not replying my emails and i am heading towards consumer court this tuesday.https://www.consumercomplaints.in/new_complaint/#

Hello there

I received sms from hdfc bank ltd amount deducted from my credit card to one assist plan. Without my permission.. I also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap
Date of incident :. 2 feb 2017
Oneassist relationship number : 1749384

Was just charged 1899rs from my axis debit card, i don't need require this service and request for immediate cancellation and refund the amount back to my debit card as soon as possible.

My cancelation number is : 2860901

I also called one assist, they not understand my cancellation team but i will explain my low income and then also they are not understand call i just wait forever, this is not the kind of support i expect...

Dear karuppaiya subramaniyan,
We would like to inform you that your service request number 2839801 has been closed on sat feb 10 19:06:16 ist 2018 in view of -

Reason: claim not required

Remarks: already claimed twice not eligible for third claim.

Neither in the policy nor i was intimated about this non coverage before taking the insurance

I received sms from hdfc bank that rs-2999/- deducted from my credit card to one assist plan on 07/02/2018. Without my permission.. I dont even know the company and this kind o[censored]nsolicited charging of my credit card. I m continuously calling on[protected], and [protected], but they not cancelling the servicing.
Please deactivate and refund my money asap
Date of incident : 07/02/2018
Hdfc credit card no. Xxxx3963

I was just charged 1399rs from my icici credit card, i don't need require this service and request for immediate cancellation and refund the amount back to my credit card as soon as possible.

My relationship number: 767429

I also called one assist, they transfer call to cancellation team but no one picks the call i just wait forever, this is not the kind of support i expect.

Hi! My request to everyone don't buy any insurance from this company, they really doing false business by fake marketing promise.
My phone was repickup on 16 jan 2018 and till now it is not delivered to me when i call customer care they always says kindly wait for 48 hrs we will update you soon. But till now i don’t have any udate they always says it is under repairing process. I don’t know to repair a phone how many days they want. Its already passed more than 20 days. Iam very disappointed from one assist service they always telling lie i have recorings of all call and also have records of mail and messages from one assist. My claim number is 2747133 and registered mobile number is [protected]

Deactivate one assist plan
I received sms and email from kotak mahindra bank that "a transaction of rs.1399 has been done on your kotak credit card no. Xx5727 at oneassist consumer sol on 09-feb-2018".

I have never requested for their service and have never requested an upgrade as the mail mentioned.
This has been done without my permission and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co. Should refrain from such acts. Further the bank in question kotak bank should also refrain from sharing customer details with such fraudulent companies. Its really annoying to say the least.

Please deactivate and refund my money asap
Date of incident : 13:36 hours. 09 feb. 2017
Kotak credit card no. Xx5727

Please call me on my mobile. - +[protected]

Sneha agrawal

Hi one assist team,

I am using hdfc credit card. Without any intimation you have listed unbilled amount of 1399 for one assist mfee.

As i do not required it and there is no such communication from your end for auto renewal of one assist mfee or even not intimated.

Kindly cancel this plan and request you to revert the amount of rs. 1399 in my next statement.
I have mailed the details on mail id '[protected]@oneassist.in' please do check it on priority.

Regards,
Pravin madavi

One assist rejected my mobile damage claim due to late intimation.
They are coming with such hidden terms and conditions to reject claims​.

It's a fraud. Please do not buy their insurance for mobile phones.

This company should be shut down by government due to such hidden condition.

Company should mentioned such condition before someone buy the product.

Thanks
Saraf

I did a mistake giving oneassist my number, tught of getting a insurance for my iphone and updated details in the website this had happened in november 2017, oneassist denied to give insurance, the things are good and i was not relaying on anything more, since then every that 3-4 time oneassist agent will contact me and trouble to take insurance i told them hell out of time not to call me, this is happening repeatedly, kindly stop calling again and again, i’m fed up of you people, if this continues ill have to take some serious action,

Fyi my contact number:[protected]
Name:ebraz khan

I got sms from hdfc bank stating that 1399 has been deducted for one assist without my intimating me. Iwant that service to be deactivate emmidiately and want rufund my amount 1399 deducted on 08/02/2018 from credit card *3234. Or else deactivate my credit card i dont want to use service from hdfc without my knowlegde they activate and deduct my amount from credit card.

I had got my phone damaged in june and i had filled for the claim.in late june i had gone to ladakh which doesnt have network connection at most places. I had informed to the one assist team that i wont be able to send my phone because of this. Also, i wasn't given the spare phone. Also, on one of the call i was told that i can refile my case later on when i move to city anyway under 1 year. They closed the case on me without having a proper connection and communication that once my claim is closed i cant get my phone repaired.
Only recently when i filled for claim, i came to know that i am not eligible for the claim which is very disheartening. I don't understand why wasn't i told and informed that i wont be able to file the case again but told that i can refile it. I feel cheated by the company.
Service request :2015114
Second time service request:2844663