OneAssist Consumer Solutions Complaints & Reviews

Hi sir/madem, i am suguna from hyderabad, i raised a complaint of cancellation of membership which u renewed without prior intimation and permission in the month of oct 2017, when i got a call from ur cce he said that full money will be refunded but till now it is not credited to my account, when i called to hdfc cce they said that u have credited 799rs as offer, i don't want any offer from u, i just want my 1899rs refund to my account immediately...

Hello there

I received sms from hdfc bank that rs-2499/- deducted from my credit card to one assist plan. Without my permission.. Even i don't get any mail from one assist team. Then i requested to cancel this auto renewal through the customer care
But they convince my and push me to the 1 year plan. But i don't want such kind of the plan in one assist. Today i got the refund amount only 1500 rupees. This is really a...

I am amit ghosh from asansol, dist burdwan. I have a account in icci bank and my a. C no[protected] and iffc code is icic0001926.
One assist has given me the mesage that they wil deduct 1899 frm my account number in 1 working day. They never informed about the renewal process. They did hide.
If it is deducted, i am forced to close my icici account due toe deduction of 1899.
This is the message.
This is a cheating.br...

Dear one assist team you says,

Request number 2769387 and the refund has been initiated. It will be credited to your bank/card account in 7 working days.

But still now not clear in my problem. Some amount credited but balanced amount not credit.

Please credit in my balance amount quickly.

What about my request application status???

My mobile no: [protected]br...

Really i fed up by thir service for claim they are asking unnecessary docs all totally they want to sue the customer and fed up with service and customer will not come back again that's their main "theam and moto" feel free to call me oneassit team for more information about ur cheating.

Name khalid basha
Mob no [protected]
Mail i'd: [protected]@gmail.com
Complaint i'd : device claim – service request...

HI,
Apart from deactivating the ONE ASSIST PLAN last year through customer care RS-1899/- has been deducted from my HDFC CREDIT CARD without my permission.. i also got a message from one assist team. This is 100 % fraudulent.Please deactivate and refund my money ASAP

Date of incident : 29/01/2018(transaction date)
HDFC Credit Card No.xx5337
OneAssist Relationship Number : 742166...

I am a ICICI bank debit card holder. The bank has debited rs. 2000/-aprx. from my debit card number on date:23/01/2018. I am not interested about this service and don't want this membership any more.I have already registered a complain in your customer care.
So cancel the membership and refund this debited amount of rs.2000/aprx-

Oneassist relationship number : 3654093
Name :- ASHMEEN KOUR...

I had submitted my handset on 6/1/2018 then I had paid excess payment of 318rs on 12/12018 after receiving the payment I called your customer care and share the information regarding my handset he said it'll take 3 to 5 days in repairing i replied ok, then after 5 days again I called to your customer care he said estimated time is 23/1/2018 then we will revert you via mail aur call..
Today is 31/1/2018 I had still not received any...

This is lalit sharma my register mobile number:-[protected].
Email id:-digambar.[protected]@gmail.com
Service request number:-sr#2796495
Complaint date:-22 jan 2018

One assist mobile phone insurance company cheat me while i am purchase my phone insurance from one assist. They said the phone all parts is covering any they repair the phone from samsung authorised services centre to nearby me. Even i also visit...

On 20/01/2018 without my permission from my hdfc credit card one assist fee rs1899 was deducted give me refund and cancel this policy my hdfc bank card ending with 0365 and customer I'd is 52416510 name Dinesh kumar...

Im hdfc card holder i dnt want one assist service & im not interest that service so please cancel the membership before the membership process starts... Hereafter i dnt need any membership from one assist
Consumer solution anymore... So please take proper action without fail.

My one assist relationship no:3727786

So please take action

Regards

Vignesh...

Cancellation of one assist membership
I am a hdfc bank debit card holder. The bank has debited rs. 1899/- from my debit card number on date:17/01/2018. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1899/-

Oneassist relationship number : 3612705
Name :- murugan v...

My oneassist plan is auto activated. I am not interested in this plan and want my money back that is charged from my hdfc credit card.
My plan is enhanced wa privilege single plan and i have been charged rs. 1899/- for it.

Kindly refund it soon as it was charged without any consent.

Relationship no. : 742449
Plan name: enhanced wa privilege single plan
Name : sandeep vengurlekar...

I have submitted claim on 5th of jan and still there is not update on status. Whenever i call customer care for the status they are left with no words and always not sure about status.
Everytime i call they tell that they will call back in few hours but again no call back and no response.
Escalation number: 2811710 raised for same since three days and nothing is been done. I want the status right now. This is really frustating...

Hi i am Manikandan. My relationship no. Is 720167. I am subscribed under the plan 'Power Individual'. It was upgraded to 'Enhanced WA Power Single Plan' automatically without any confirmation from me on today 28/01/2018 :( . Already i request one assist to cancel my subscription last year through customer care, but still it is active :(.
However i wish to cancel my subscription due to some personal reason. I kindly request you to...

Claim was raised for my i phone 7 loss. The same was snatched while i was sitting on back side of a bike, and snatchers came from back side and robbed away the phone, we followed them but could not reach them, fir copy has also been submitted the very next day, but still company says the claim cannot to passed as there was negligence on insured side.

Request you to go through the case once again and check the thibgs in a correvt...

Cancellation of one assist membership
I am a hdfc bank credit card holder. The bank has auto debited rs. 1899/- from my credit card number ending with 5028 without my concern on date:10/01/2018. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1899/-

Oneassist relationship number : 1624145
Name :- kadavala eswararaobr...

Hello there, i received sms from hdfc bank that rs-1899/- deducted from my credit card to one assist plan. Hdfc customer rang information.. I also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap
Date of incident : 25 jan 2018
Hdfc...

'm bhanu, my claim request no.2801243, got a call from one assist saying that delayed in claim request that's why we are closing u r request thank u... Not at all listening to my words he kept the phone...

But no were mentioned that to submit within 48hrs. And while taking insurance they didn't say about this and now they are saying should submit within 48hrs. What is this? Is it fare?

After i claimed. Got a...

Hello,

On january 4, i received a sms from icici bank that rs 1399/- has been deducted from my credit card to oneassist plan.
Last year i requested the oneassist team to cancel the plan. They told that the plan will be cancelled in one year. But nothing of that happened, the plan got upgraded without my approval.

Kindly cancel this plan and please refund the amount of rs.1399.

Deducted...