OneAssist Consumer Solutions Complaints & Reviews

I got sms from hdfc bank stating that 1399 has been deducted for one assist without my intimating me. Iwant that service to be deactivate emmidiately and want rufund my amount 1399 deducted on 08/02/2018 from credit card *3234. Or else deactivate my credit card i dont want to use service from hdfc without my knowlegde they activate and deduct my amount from credit card.

I had got my phone damaged in june and i had filled for the claim.in late june i had gone to ladakh which doesnt have network connection at most places. I had informed to the one assist team that i wont be able to send my phone because of this. Also, i wasn't given the spare phone. Also, on one of the call i was told that i can refile my case later on when i move to city anyway under 1 year. They closed the case on me without having a proper connection and communication that once my claim is closed i cant get my phone repaired.
Only recently when i filled for claim, i came to know that i am not eligible for the claim which is very disheartening. I don't understand why wasn't i told and informed that i wont be able to file the case again but told that i can refile it. I feel cheated by the company.
Service request :2015114
Second time service request:2844663

Hi,

I had purchased an online mobile damage & accident policy for my mobile phone from one assist.

Recently my mobile screen got damage from my son.

I registered for claim but it got rejected by stating: self negligence. Device claim.

Also said that this could be avoided (Means they will teach us to whom to give mobile phone or not) by not giving it to your son.

On call with one assist representative i asked on what kind of damage you give claim she said if you are in market and somebody pushes you by chance and phone got dropped in that case claim could be given.

But in this case as well they will play with you by stating this could be avoided you should have hold it tightly.

When they are selling policy everything can be claimed no matter what kind of damage is, but in actual they are not ready to give claim and come with stupid terms and condition agreement.

At end they will say they can't do anything you are abide by terms and conditions which you signed while purchasing.

Guys request you not to fall in the trap of one assist. Plz avoid this company.

Thanks,

Ramandeep singh

[protected]

As told and mentioned in the email sent earlier, i received call from icici bank and they just gave the information about one assist plan and i was being told that in 15 days whole plan will be sent to my home adress in the form of a brochure so that i can confirm it. But they automatically activated this plan and deducted rs-1799/- from my saving a/c. Without my permission. I don't need this plan actually. Please deactivate this plan and refund my money asap..

My a/c number:[protected]
Relationship no.:3668674
Mob no. [protected]

Make sure to deactivate this plan asap, if not.. I will also no more as a icici customer. Thanks!

On a very fine day i received call from hdfc bank saying services provided by oneassist. I said i am not interested, still premium got deducted. This is one year back. I called the customer care that time and nothing happened. This year it got auto renewed again premium got deducted. Again i called twice the customer care, they said cancellation under process. I want refund simply. This is the most fraud company i have ever seen. My id is sarkar. [protected]@tcs.com. Refund the amount asap.

Hi,
I took a membership of oneassist 1 year back, didn’t use it during this period. So didn’t want to renew that but suddenly yesterday i got a message from oneassist that my membership has been renewed on my request. I don’t even remember when the hell i made a request. The most annoying thing is they deducted money from my credit card without my permission, no one bothered to contact me before deducting money from my card. And when i tried to contact customer care, i had to struggle really hard. The customer care executive (Shubham vyas) was not at all interested in listening to me. And he was forcefully asking me to take the membership. He was constantly asking me to give a valid reason for why i want to discontinue, according to him i don’t have a valid reason and he will not raise a cancellation request until i give a “valid reason“, like i am a criminal and i am doing a crime if i am not willing to continue this service, i had to argue with him for atleast 1 hour to get a cancellation request submitted. And the worst part is, in the end he said “sir although i am making a cancellation request but your money has been deducted, now what can you do if we don’t return your money?”. I was shocked to hear that. This company is total fraud, creating mental harassment to customers. When i googled up a little about this company i shocked to see infinite number of complaints regarding this company.

Please refund my money asap, or i won’t hesitate filing a case with consumer court.

-varun chauhan
[protected]
[protected]@gmail.com

Money debited from HDFC acount rs 1399 without prior notice. One assist customer care said that a mail had been sent prior one month. I hav checked my mail and no such mail is there. I had called them to cancell this policy last year also.
Request cancel the policy and refund the amount.
my Membership ID is [protected].
Name: pradipta Kumar Das
Card : HDFC bank
No: 4893...7008

Hi
Ma sachin mishra. Maine ek mobile ka insurance buy kiya tha one assits se. Jab claim lene ki bari aayi aur phone pick kar liya. Mera claim ber amount approved kiya jo ki phone ki half value tha. To maine mail kiya ki mujhe mera phone repair ho k chahiye na ki aapka paisa. Market me iska istimate repair cost 7290 hai than aapka service center 10k se jyada ka istimate kaise bta k phone ko ber amt approved kar sakta hai.
At last one assits ne mera phone bapas to kiya jo ki ab dead phone hai.
Kuch bhi kaam nhi kar raha hai.

I got this service offered from a authorised apple istore on 5th feb 2018 for my iphone 10 which was cost 105720.00/-
On the same day it self i realised that this company is cheating consumers in the name of good service.
I paid 6699.00 for the one one assist plan
By 6th feb 2018 i was sure about cancelling my plan so i need te refund as soon as posible.
On the website of one assits it’s clearly maintained that you will be refunded the full amount if you cancel it within 30 days of the purchase.

I received sms from kotak mahindra bank thatrs 1399/- deducted from my cradit card to one assistance plan with out my permission i also got a mail one assistance team i don't even know the companny and this kind o[censored]nderstand solicited charging of my credit card and use of my credit card by the company is really a criminal act and the co.

Please deactivate and refund my money

Date incident - 16th january 10:07pm
My card no - xx2063

I received sms from icici bank that Rs-1899/- deducted from my account to WA Privilege Single, one assist plan on 06/02/2018. Without my permission.. I received sms to download the link of application, I could not open that link. I was call One Assist mobile number [protected] but this number don’nt have incoming facility. I dont even know the company and this kind o[censored]nsolicited charging from my account.

One assist policy no:SR[protected]
Bank: ICICI
Transaction remarks: WPP-SR[protected]New Policyl
Amount deducted-1899

Dear team,

I am following up since nov 2017, to close my policy, but still it has been renewed this year aslo and my bank account is debited, request to please close this and refund the money. I have send follow up mail on your email id "[protected]@mail. Oneassist.in" dated 15th nov 2017.

My account got debited as on 02/02/2018.

My membership number : 368667

Claim was raised for my i phone 7 loss. The same was snatched while i was sitting on back side of a bike, and snatchers came from back side and robbed away the phone, we followed them but could not reach them, fir copy has also been submitted the very next day, but still company says the claim cannot to passed as there was negligence on insured side.

Request you to go through the case once again and check the thibgs in a correvt way.

Membership id [protected]

For copy is attached to support the details that insured was sitting on the back side and he was not driving. So please dnt give baseless reasons and make ppl fool... Ask insurance company to go via fir copy and verify the details.

Without my knowledge the amount of 2000 has been debited from my card ending 5589. I don’t want any kind of membership so that amount need to be reverted immediately. Customer service numbers are useless they are not responding the calls. Relationship number 1643912. Revert the amount before this month bill generation otherwise you are the responsible and i ll not pay that amount. I need this to be resolve soon since my bill date is 11th and the amount deducted on 5th february 2018.
I dont need any membership, and i will take a serious action to u with out fail.

Dear sir,

I have cancelled one assist service on 18/01/2018 but still date refund not received.

Name: atul rola
Bank account number: [protected]
Reg. Mobile number: [protected]
Oneassist cust id : 3600961
Oneassist ser. No.: sr[protected]
Start date: 16/01/2017
E-mail id: [protected]@gmail.com

Regard’s
Atul rola
Mob:-[protected]

Without my knowledge the amount of 2999 has been debited from my card ending 0897. I don’t want any kind of membership so that amount need to be reverted immediately. Customer service numbers are useless they are not responding the calls. Relationship number 754904 kindly get revert the amount before this month bill generation otherwise you are the responsible and i ll not pay that amount. I need this to be resolve soon since my bill date is 6th and the amount deducted on 3rd january 2017

I am deepan s. U have alloted me relationship no is 1403724. I am existing customer of hdfc bank. I dont want to be associate/particicipate in one assist. The amt rs 1399 is deducted from my cr card for plan (Power individual). I have called toll free number many times but they are not responding my call. It requested to terminate the plan & refund my deducted amt immediately. Kindly refund the amount as soon as possible.

Hello,

I received sms from hdfc bank that rs-1899/- deducted from my credit card to one assist plan. Without my permission.. I also got a mail from one assist team. Please deactivate the plan revert my money in my account as soon as possible. Otherwise i will be file a complained by police.

Please deactivate and refund my money asap
Date of incident : 29 january 2018
Oneassist relationship number : 3713213

Regards
Prakash swain

I would like to inform that i have never requested for activation of one assist protection plan on my icici a/c. It is atrocious to see such unwarranted debits which speaks very bad about your company. My relationship no is 1479422.

I had sent a registered letter dt 1.1.2018 for the same but have not reeived any reply from your end.

Please refund the amount within 7 days.

I got a msg reg. Renewal of plan without my concern. This is too bad.. I want to discontinue this one assist account asap. These are the msgs i received:

1. Dear (Icici bank) customer, renewal of policy wa power single rs. 1399 for cpp/oneassist has been regd vide sr[protected] on 02-feb-18. It will be completed in 1 wkg day.

2. Sr[protected]: dear customer, your request for renewal of oneassist plan has been completed.

3. Dear customer, your oneassist membership has been successfully upgraded to power individual. Pl login to www.oneassist.in for plan details and more download the oneassist app from http://goo.gl/UjBqf2 and secure your account.

An the 3rd point was todays msg.. Upgrading to power plan?.. What id happening?..
Pls cut this. Service for me immmediately.

Angelina