OneAssist Consumer Solutions Complaints & Reviews

Hello there

I received sms from hdfc bank today that rs-1899/- deducted from my credit card to one assist plan. Without my permission. As last year also i requested you to cancel but you have said that the plan will be cancelled in one year but now it was again repeated and saying that auto renewed without my approval or even not intimated. This kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co. I want my money back.

Please deactivate and refund my money asap

Name: b vijayalakshmi
Date of incident : 10/10/2017
Hdfc credit card no. Xx6429
Email : vijayalakshmi. B.[protected]@gmail.com
Oneassist relationship number : 1366173

Sir i didn't receive any responds. Please consider my complaint and stop the cheating of icici bank.

Deactivate one assist plan
Last year october-2016 i received call from icici bank and they just give information about one assist plan after that they automatic activated this plan and deducted rs-1079/- from my saving a/c. Without my permission.. I dont want this plan actually.
I have contacted their customer care executive on [protected] this number to deactivate and collect my cash back but the customer care executive neglected to deactivate my plan.
By this year without any information, call and mail my plan will be auto renewed and rs.1899 will be auto debited from by account.

They again deducted rs.1899 on 5tn oct 2017. Please help to trace such cheating from one assist. I called icici customer care on 10oct 2017 and they said my plan will be cancelled but they neglected to refund the money.
Totally i lost rs.3600 from my account.

Please deactivate this plan and refund my money asap

Relationship - 572820
Oneassist is auto renewing its services without taking customer's permission. There is no communication from there end after you opt for their services and you have to suffer from all the overcharges and renewal services. There solo business is limited to this type of cheating and fraud only.
To make situation worst, on checking with them and requesting to discontinue any service, they are forcing to suffer with their plan for next one year. There simple answer is that come to them before expiration of current subscription plan, they cant discontinue it right now.

Pathetic services and policy with worst customer care support.

Fed up of calling you guys. Just refund my money else i will be forced to take legal steps.

I had availed one year facility of one assist in which any loss of pan card, wallet etc will be covered. And that time lady on the call confirmed to me that while renewal of my facility i will be asked whether i want to continue and then they will debit the amount.
And today i. E 10th oct i suddenly receive message that xyz amount is debited.
Where is the confirmation taken from me?
At least the service provider must ask customer whether he/she wants to continue or not.
Is this the way of one assist, where you deduct amount without intimation.

I purchased ph insurance for redmi prime 3 s for rs.899 on march 4th 2017 and was told by agent (Abdul) that if some damage takes place, we will get the phone repaired and give you a temporary phone. Yesterday my handset got damaged and when i called one assist they said your plan doesn't include phone replacement
And in total they told me 25-30 days procedure to get it fixed, which was 15 days initially when i purchased the insurance. So they changed the number of days too.
Do you expect the customer to be without phone for 25-30 days? Now your agent says 'i am sorry, may be wrong information was provided by our agent'. Do you really think that a customer would expect a 'sorry' when he is in trouble. Can you refund my money back?? I am sure 'no'. Can you give me a temporary phone?? Your agent said 'no'. Then why did i opt for your insurance when its actually good for nothing. Either your company is fraud or your agents are extremely poor in terms of their process knowledge. Maybe both. A big time and money waste with your team.

I am suffering with you from the month of january... At last in the phone call am communicated that it is in the "commercial approval"... As the parts are not available and i will be getting back my money approved and my money back... Kindly please provide me the solution and please don't give auto response like it has ecelated to concern team... Kindly provide me the solution and say what i need to do for that commercial approved process... Kindly please don't delay it... It has already been 10 months

Relationship number-1385562
Membership id-[protected]

Cancel and deactivate icici one assist policy
I also received call from icici bank and they just given information about one assist plan after than they automatically activated this plan and deducted rs-1399/- from my saving a/c. Without my permission. I don't need this plan actually. Please deactivate this plan and refund my money asap

My a/c number:[protected]
One assist id number: 2608918

Make sure to deactivate this plan asap, if not.. I will complaint against this in consumer court. Thanks!

My relation ship id is 1411973
My last year plan was about to expire on 26.10.2017 but they renewed it by 05.10.2017 only i. E 20 days before
Amount of 1899rupee debited from my icici account
If asked about this to customer care their response is very worst and rude
Big fraud s
Just refund my money back

Customer care is very worst and unkind

My relationship number is 1411973
One assist debited my icici bank account by 1899rupee without any info
It's a fraud company, response also very worst
Money looters
Your customer care executives also very careless and very rude.
Do you think money falls from sky.
How dare you debiting my hard earned money without any information to me
Just refund back my money to my bank account
My account info
Account no[protected]
Ifsc icic0002181

Regards,
Mallikarjun

Relation ship number 1411973
One assist automatically renewed membership for 1899rupee without any information to me
Looks like there is no business to company so they are doing and earning by cheating the people
Response is highly worst, careless customer care executives
How dare you deducting my money without my information
Cheaters
Looks like they are running a fraudster company
Just refund my money back to account
I am no more interested in your services
My account details
Account number[protected]
Ifsc icic0002181

Regards,
Mallikarjun

Hi team,

I'm holding a hdfc credit card and i was charged for one assist membership.

I have raised a request for pan card in 1st week of july. I haven't received any update till now. I have made calls multiple times to customer care, still no use. It's almost 3 months. It takes only 15 days to get a pancard. You are not even providing a pancard.

There is no use of paying for this membership. Before taking this membership, your team made multiple calls and just ate my head and disturbed my work to take the membership, even if i was not really interested, i had to take it. But when it comes to services, you guys are zero, so i would like to get my oneassist membership money back which you have charged.

Wasting 3 months of my time is too much to pay. Refund my money immediately.

Card no:... Xxxx 0074

Thank you
Thanusha jakkula

I have checked my credit card statement recently they have debited the amount of rs.1299/-. But i have not requested for my such service.
So, requesting you to cancelled the one assist service from my account and refund my money at the earliest. And never send my such offers in the future.

Card no.-[protected]
Name - mita samanta das
Mob no - [protected]
Relationship no -2549438
Email - [protected]@gmail.com

So, proceed the refund at the earliest.
Regards
Mita samanta das

Without my prior approval rs 1899 has been deducted from my account. Sr[protected]: dear customer, your request for renewal of oneassist plan has been completed.
I had never requested for it.
Therefore kindly cancel it and refund my hard earned money. Otherwise i will be bound to take the matter legally and lodge complain in consumer forum.
Pls look into this matter with urgency.

I have checked my credit card statement recently they have debited the amount of rs. 1, 899/- but i have not requested for any such services.

So, requesting you to cancel the oneassist service from my account and refund my money at the earliest.
And never send me such offers in the future.

Card no: xxxx8752
Name: srinivasan s
Mob: [protected]
Relationship no: 570887
Email: [protected]@yahoo.in

Proceed the refund at the earliest.

Regards

S. Srinivasan

Hi one assist team

My name mitesh bambhaniya. My registered mobile no is [protected].

I have purchased the mobile insurance policy from you.

After purchased, i realized your service is very bad. You making the fool.
You are hiding your main terms and condition from the client. You did not say me that your 15 days cooling period you did not say me that you require repairing services charge sheet while claiming. And this is not done much more complain against you. You are really making people fool.

I don't want to stay as your client anymore.

I will suggest other people to withdraw your service.in my friend circle previously approx 15-20 people to suggested to buy your service but now i will withdraw your service from my friends too.

And also i will be going to the court case against you.

Pls refund my money asap.

My one assist relationship no. Is 2863735. Card ending 3878. Without my permission you guys debited rs 1299 and activate those product. It equal to fraudulent. Kindly cancel one assist mfee and refund whatever you debited from my credit card. Oct 5 2017 it was debited. Hereafter it should be happened. Such a worst product dont make me fool.

Regards,
Gopidoss m

Gopidoss m, oneassist! Relationship no. Is 2863735. Kindly cancel and refund rs 1299. I never agreed with this product without my knowledge it was happened. Card ending 3878. You guys are calling and offer credit card but you are not telling about this kind of product. When i called to cust care ehile applying for cc there is column for one assist when check that one assist automatically activated. But i dint fill any form i applied thru online and more over no one was not informed me about one assist. It is very bad.

Hello there

I received sms from hdfc bank today that rs-1299/- deducted from my credit card to one assist membership fee. Hdfc customer rang information. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.
And who the hell are you to care about me.. I want my money back. Dont dare again to do this.
Id no-2754752
Sushant n kambli
Mob [protected]
Deactive my plan n refund the money back asap

I received sms from icici bank that rs-1899/- deducted from my account to one assist plan on 6th october without my permission. I didn't got any mail or sms from one assist team. I didn't use this plan for one year, while taking the plan, they said the account is not auto renewal, but the account got auto renewed. Please deactivate the account and refund asap

Name: mukesh guduru
Mobile no: [protected]

Hello,
I received a call about 2 days ago in which a person asked me to take benefit of one assist services;as i was busy then so accidentally i agreed with him. After some time i received a message about debit of inr 1899/- from my account for one assist services. I even donot know this company and i want to cancel my membership as well as refund of money. My one assist relationship number is 2865282.