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OneAssist Consumer Solutions Complaints & Reviews

www.oneassist.in

3.9

Updated: Sep 16, 2025

Complaints 4079

Resolved

3094

Unresolved

985

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Relation ship number 1411973
One assist automatically renewed membership for 1899rupee without any information to me
Looks like there is no business to company so they are doing and earning by cheating the people
Response is highly worst, careless customer care executives
How dare you deducting my money without my information
Cheaters
Looks like they are running a fraudster company
Just refund my money back to account
I am no more interested in your services
My account details
Account number[protected]
Ifsc icic0002181

Regards,
Mallikarjun

Oct 16, 2017

Complaint marked as Resolved

After 10 days deducted amount debited back to my account

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Oct 09, 2017

Updated by Mallikarjuna lb Do you people's think money falls from trees, you fraudsters, 1899 rupee is a big amount for me just refund it to above said account

Oct 09, 2017

Updated by Mallikarjuna lb Just deactivate the membership and refund my money

Verified Support

Oct 10, 2017

OneAssist Consumer Solutions Customer Care's response Dear Customer

Greetings from OneAssist...!

We deeply regret the inconvenience cause to you. As per your request, we have cancelled your plan vide service request No. 2422960 & the refund will get processed in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards

Sagar

(Team OneAssist)

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Hi team,

I'm holding a hdfc credit card and i was charged for one assist membership.

I have raised a request for pan card in 1st week of july. I haven't received any update till now. I have made calls multiple times to customer care, still no use. It's almost 3 months. It takes only 15 days to get a pancard. You are not even providing a pancard.

There is no use of paying for this membership. Before taking this membership, your team made multiple calls and just ate my head and disturbed my work to take the membership, even if i was not really interested, i had to take it. But when it comes to services, you guys are zero, so i would like to get my oneassist membership money back which you have charged.

Wasting 3 months of my time is too much to pay. Refund my money immediately.

Card no:... Xxxx 0074

Thank you
Thanusha jakkula

Nov 15, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Oct 10, 2017

OneAssist Consumer Solutions Customer Care's response Dear Customer

Greetings from OneAssist...!

We deeply regret the inconvenience cause to you. As per your request, we have cancelled your plan vide service request No. 2429735 & the refund will get processed in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards

Sagar

(Team OneAssist)

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I have checked my credit card statement recently they have debited the amount of rs.1299/-. But i have not requested for my such service.
So, requesting you to cancelled the one assist service from my account and refund my money at the earliest. And never send my such offers in the future.

Card no.-[protected]
Name - mita samanta das
Mob no - [protected]
Relationship no -2549438
Email - [protected]@gmail.com

So, proceed the refund at the earliest.
Regards
Mita samanta das

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

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Address: 769015

Without my prior approval rs 1899 has been deducted from my account. Sr[protected]: dear customer, your request for renewal of oneassist plan has been completed.
I had never requested for it.
Therefore kindly cancel it and refund my hard earned money. Otherwise i will be bound to take the matter legally and lodge complain in consumer forum.
Pls look into this matter with urgency.

Nov 17, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Oct 09, 2017

OneAssist Consumer Solutions Customer Care's response Dear Debashish,

Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you.

As per your request, plan has been cancelled vide Service Request number 2027970 and the refund has been initiated. It will be credited to your bank/card account in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Brijesh

Team OneAssist

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I have checked my credit card statement recently they have debited the amount of rs. 1, 899/- but i have not requested for any such services.

So, requesting you to cancel the oneassist service from my account and refund my money at the earliest.
And never send me such offers in the future.

Card no: xxxx8752
Name: srinivasan s
Mob: [protected]
Relationship no: 570887
Email: [protected]@yahoo.in

Proceed the refund at the earliest.

Regards

S. Srinivasan

Nov 22, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Oct 09, 2017

OneAssist Consumer Solutions Customer Care's response Dear Srinivasan,

Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you.

As per your request, plan has been cancelled vide Service Request number 2426729 and the refund has been initiated. It will be credited to your bank/card account in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Brijesh

Team OneAssist.

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Hi one assist team

My name mitesh bambhaniya. My registered mobile no is [protected].

I have purchased the mobile insurance policy from you.

After purchased, i realized your service is very bad. You making the fool.
You are hiding your main terms and condition from the client. You did not say me that your 15 days cooling period you did not say me that you require repairing services charge sheet while claiming. And this is not done much more complain against you. You are really making people fool.

I don't want to stay as your client anymore.

I will suggest other people to withdraw your service.in my friend circle previously approx 15-20 people to suggested to buy your service but now i will withdraw your service from my friends too.

And also i will be going to the court case against you.

Pls refund my money asap.

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

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C

chandu yg

from Khammam, Telangana

Oct 9, 2017

DEAR SIR,

in the above dated, REF NO:74766517017702224118608 dt:17/01/2017 debited to my credit card rs 1299 that day i ask to refund my amt, i am not interest to your service
but no one respond properly please help its any possible to refund or unsubscribe to your service

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Address: 641107

My one assist relationship no. Is 2863735. Card ending 3878. Without my permission you guys debited rs 1299 and activate those product. It equal to fraudulent. Kindly cancel one assist mfee and refund whatever you debited from my credit card. Oct 5 2017 it was debited. Hereafter it should be happened. Such a worst product dont make me fool.

Regards,
Gopidoss m

Nov 13, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Oct 04, 2017

jawahir's response money taken from my credit card

Verified Support

Oct 10, 2017

OneAssist Consumer Solutions Customer Care's response Dear Customer

Greetings from OneAssist...!

We deeply regret the inconvenience cause to you. As per your request, we have cancelled your plan vide service request No. 2424901 & the refund will get processed in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards

Sagar

(Team OneAssist)

Oct 10, 2017

Updated by gopi doss You guys have debited money as soon as i activated my credit card but refunding my money will take 7 working days.?

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J

jawahir

from Ernakulam, Kerala

Oct 9, 2017

Hi my name is mohamed mohideen jawahir recntly I received message from your one Assist i dont want any policy from one Assist i never ask policy from you your oneAssist taken money from my credit card with out my permission so pls cancel the policy pls refund my money immediately.
phone number
[protected]
[protected]@gmail.com

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Address: 641107

Gopidoss m, oneassist! Relationship no. Is 2863735. Kindly cancel and refund rs 1299. I never agreed with this product without my knowledge it was happened. Card ending 3878. You guys are calling and offer credit card but you are not telling about this kind of product. When i called to cust care ehile applying for cc there is column for one assist when check that one assist automatically activated. But i dint fill any form i applied thru online and more over no one was not informed me about one assist. It is very bad.

+1 photos

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

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Hello there

I received sms from hdfc bank today that rs-1299/- deducted from my credit card to one assist membership fee. Hdfc customer rang information. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.
And who the hell are you to care about me.. I want my money back. Dont dare again to do this.
Id no-2754752
Sushant n kambli
Mob [protected]
Deactive my plan n refund the money back asap

Nov 9, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Oct 07, 2017

Updated by sushantkambli29 After complaint on this website I received call from fraud Caller saying he is calling from one assist n asked me to give my card details as he wants to verify my one assist account later I got an otp on my number for amt 12299 n was asking me otp to complete my complaint. [protected]& [protected]r the two fraud numbers.

Verified Support

Oct 09, 2017

OneAssist Consumer Solutions Customer Care's response Dear Sushant,

Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you.

As per your request, plan has been cancelled vide Service Request number 2425559 and the refund has been initiated. It will be credited to your bank/card account in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Brijesh

Team OneAssist.

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Address: 500028

I received sms from icici bank that rs-1899/- deducted from my account to one assist plan on 6th october without my permission. I didn't got any mail or sms from one assist team. I didn't use this plan for one year, while taking the plan, they said the account is not auto renewal, but the account got auto renewed. Please deactivate the account and refund asap

Name: mukesh guduru
Mobile no: [protected]

Nov 9, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Oct 09, 2017

OneAssist Consumer Solutions Customer Care's response Dear Mukesh,

Greetings from OneAssist..!

We are very sorry to hear about your experience and regret the inconvenience caused to you.

We have forwarded your details to our team and they shall update you with the current development on your case.

We appreciate your patience in the interim.

Regards

Brijesh

Team OneAssist.

Verified Support

Oct 09, 2017

OneAssist Consumer Solutions Customer Care's response Dear Mukesh,

As discussed over the call, we have forwarded your request for membership cancellation.

Please allow us some time for the same.

Regards

Brijesh

Team OneAssist.

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Hello,
I received a call about 2 days ago in which a person asked me to take benefit of one assist services;as i was busy then so accidentally i agreed with him. After some time i received a message about debit of inr 1899/- from my account for one assist services. I even donot know this company and i want to cancel my membership as well as refund of money. My one assist relationship number is 2865282.

Nov 11, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Oct 09, 2017

OneAssist Consumer Solutions Customer Care's response Dear Customer

Greetings from OneAssist...!

We deeply regret the inconvenience cause to you. As per your request, we have cancelled your plan vide service request No. 2425450 & the refund will get processed in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards

Sagar

(Team OneAssist)

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Dear team,

I have received my new hdfc bank credit card last month. And yesterday i have received a message on my registered mobile number that the oneassist membership plan has been successfully activated on my account. But i haven't requested for any such services anywhere.

So i request you to cancel the oneassist service from my account and refund my money of rupees 1299 at the earliest.
And never send me such offers in the future.

Card num:- xx8730
Name :- i. Godwin chelladurai raja
Mob:-[protected]
Hdfc customer id: 67021067
Email:- [protected]@gmail.com

Proceed the refund at the earliest.

Regards
Godwin

Nov 9, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Oct 09, 2017

OneAssist Consumer Solutions Customer Care's response Dear Customer

Greetings from OneAssist...!

We deeply regret the inconvenience cause to you. As per your request, we have cancelled your plan vide service request No. 2425601 & the refund will get processed in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards

Sagar

(Team OneAssist)

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Oneassist consumer solutions — auto deduction of charges rs.1299/-

1 review
Ra ravi kesarwani on oct 6, 2017
Submit a complaint
Hello

I received sms from hdfc bank that rs-1299/- deducted from my credit card to one assist plan. Without my permission.. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap
Date of incident : 3rd oct 2017
Hdfc credit card no : xx7736
Mobile no : +91 [protected]
Email : [protected]@gmail.com

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

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Address: Chennai, Tamil Nadu

Hi

Today some amount was deducted from my debit card and when i checked i found that it was deducted for renewal of one assist plan. I didn't even recieve any mail or sms for the deduction. But i didn't even approve it. Also i found that this is the third time it is deducted. I want to cancel this plan and want refunds of all.

Please deactivate it and refund to my asap.

Thanks
Elakkia baskar

Nov 14, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Oct 09, 2017

OneAssist Consumer Solutions Customer Care's response Dear Elakkia,

Greetings from OneAssist..!

We deeply regret for the inconvenience caused to you & appreciate your patience.

We are unable to find any details, requesting you to kindly share the customer ID or registered mobile number.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Brijesh

Team OneAssist.

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Without my consent you have debited 1899 rs from my account and have never subscribed your services at all. I would request you to please refund my money back as soon as possible. I have never received any call from you people for the services that you have right to debit money from my account. And your associate adarsh was very rude to me over the phone and showed unexpected behaviour towards me when asked for a refund. He was loud and rude to me. Highly unethical!

Nov 9, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Oct 09, 2017

OneAssist Consumer Solutions Customer Care's response Dear Customer

Greetings from OneAssist...!

We deeply regret the inconvenience cause to you. As per your request, we have cancelled your plan vide service request No. 2425618 & the refund will get processed in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards

Sagar

(Team OneAssist)

View replies

S

Surgeet Kaur

from Delhi, Delhi

Oct 11, 2017

Thank you so much Sagar. Appreciate your instant response.

OneAssist Consumer Solutions Customer Care's response, Oct 12, 2017

Verified Support

Hi,

Please rate my service. Means a lot.

We'd love to hear from you - http://bit.ly/OneAssisted - Sagar (Team OneAssist)

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Address: Mumbai City, Maharashtra, 707-709

Website: www.oneassist.in

I haven't activated any oneassist plan for my account or card, only i got a relationship number from the oneassist team, i didn't fill the registration form they sent me or reply to it. Still, they activated a plan and renewed the plan this year without my request (Messaged me as my renewal request completed) and deducted rs. 1899 from my account. I request to refund my money and deactivate the plan.

I have no id received from oneassist.

Relationship no: 595642

Nov 9, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Oct 09, 2017

OneAssist Consumer Solutions Customer Care's response Dear Customer

Greetings from OneAssist...!

We deeply regret the inconvenience cause to you. As per your request, we have cancelled your plan vide service request No. 2425640 & the refund will get processed in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards

Sagar

(Team OneAssist)

Oct 09, 2017

Updated by Seenatony There was an ID in the renewal message received from OneAssist on 06/10/2017, SR[protected], that was an unnotified renewal.

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Address: 641104

Website: www.oneassist.in

Cancellation of one assist membership;

I am a hdfc bank credit card holder. The bank has debited rs. 1299/- from my credit card without my concern on date:19/08/2017. Since i am not interested about this service, i requested them to cancel the membership thru email. But they refunded only rs. 399 and still the membership is not cancelled. But i noticed in this forum the membership was cancelled for many customers. Hence i request the one assist team to cancel the membership and refund the balance amount of rs.900/- asap.,

Oneassist relationship number : 2555175
Name :- ashok kumar s

Nov 18, 2017

Complaint marked as Resolved

Received email from One assist with a service request no. for cancellation. Email address: [email protected] Toll Free Nos 1800-123-330 or 8080 333 333 My Subscription cancelled on 26 Oct 2017., Thanks Ashok Kumar S

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Oct 09, 2017

OneAssist Consumer Solutions Customer Care's response Dear Customer

Greetings from OneAssist...!

We deeply regret the inconvenience cause to you. As per your request, we have cancelled your plan vide service request No. 2426253 & the refund will get processed in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards

Sagar

(Team OneAssist)

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Address: Kheda, Gujarat, 388255

Sir,

Wothout any information they charged me 1399 towards subscription. I just don't want the subscription and please cancel my subscription for my hdfc credit card ending with 4186. Other wise cancel my credit card, i don't want to spend money on all these things.

My number is [protected]
Mail id is [protected]@gmail.com

Thanks & regards
Altaf shekh

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

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S

Saroj Barik

from Ranaghat, West Bengal

Oct 6, 2017

Oneassist Consumer Solutions — renewal without information.

Sir
I have not opted for the renewal of my oneassist policy. Still rs1899/- has been deducted from my icici ac[protected]. Vide, SR[protected]. kindly de-activate the policy & refund my money.

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Address: Udham Singh Nagar, Uttarakhand, 263153

Website: www.oneassist.in

Actually when i got my phone insured the insurance person said they will you an temporary handset when your phone got damaged or lost, in whichever city you live in india we will provide you the claim n pick you phone and provide you temporary handset.
But today as on 6th october my phone got physically damaged and i called oneassist compant at arnd 11 am after a long conversation of 32minutes and raising a claim they said the cant provide me the temporary handset as my area dosent come undey their temporary handset proviing area n the time for the reapairing my handset is more than and equal to 25 dayd or more n at the time of insurance they said they will provide me temporary handset n the time of reapiring is less than 15 days.. And all these details are recorded with my regisrered phone number [protected]

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

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I made the payment of rs. 2199/- online using oneassist website for mobile insurance but later i decided i don't want one assist insurance.

When i called their customer care, they said they were not able to find my registered email id or mobile number. Then i provided them my relationship id but with that also they were not able to find my details.

Looks as if they don't want to refund my money back.

Below are the details

Relationship id is 2841543
Registered email id is sweta. [protected]@gmail.com
Registered mobile number is [protected]

Please refund my money back.

Thanks
Jay dave

Nov 9, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Oct 09, 2017

OneAssist Consumer Solutions Customer Care's response Dear Customer

Greetings from OneAssist...!

We deeply regret the inconvenience cause to you. As per your request, we have cancelled your plan vide service request No. 2420760 & the refund will get processed in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards

Sagar

(Team OneAssist)

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