OneAssist Consumer Solutions Complaints & Reviews

Dear team,

I have received my new hdfc bank credit card last month. And yesterday i have received a message on my registered mobile number that the oneassist membership plan has been successfully activated on my account. But i haven't requested for any such services anywhere.

So i request you to cancel the oneassist service from my account and refund my money of rupees 1299 at the earliest.
And never send me such offers in the future.

Card num:- xx8730
Name :- i. Godwin chelladurai raja
Mob:-[protected]
Hdfc customer id: 67021067
Email:- [protected]@gmail.com

Proceed the refund at the earliest.

Regards
Godwin

Oneassist consumer solutions — auto deduction of charges rs.1299/-

1 review
Ra ravi kesarwani on oct 6, 2017
Submit a complaint
Hello

I received sms from hdfc bank that rs-1299/- deducted from my credit card to one assist plan. Without my permission.. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap
Date of incident : 3rd oct 2017
Hdfc credit card no : xx7736
Mobile no : +91 [protected]
Email : [protected]@gmail.com

Hi

Today some amount was deducted from my debit card and when i checked i found that it was deducted for renewal of one assist plan. I didn't even recieve any mail or sms for the deduction. But i didn't even approve it. Also i found that this is the third time it is deducted. I want to cancel this plan and want refunds of all.

Please deactivate it and refund to my asap.

Thanks
Elakkia baskar

Without my consent you have debited 1899 rs from my account and have never subscribed your services at all. I would request you to please refund my money back as soon as possible. I have never received any call from you people for the services that you have right to debit money from my account. And your associate adarsh was very rude to me over the phone and showed unexpected behaviour towards me when asked for a refund. He was loud and rude to me. Highly unethical!

I haven't activated any oneassist plan for my account or card, only i got a relationship number from the oneassist team, i didn't fill the registration form they sent me or reply to it. Still, they activated a plan and renewed the plan this year without my request (Messaged me as my renewal request completed) and deducted rs. 1899 from my account. I request to refund my money and deactivate the plan.

I have no id received from oneassist.

Relationship no: 595642

Cancellation of one assist membership;

I am a hdfc bank credit card holder. The bank has debited rs. 1299/- from my credit card without my concern on date:19/08/2017. Since i am not interested about this service, i requested them to cancel the membership thru email. But they refunded only rs. 399 and still the membership is not cancelled. But i noticed in this forum the membership was cancelled for many customers. Hence i request the one assist team to cancel the membership and refund the balance amount of rs.900/- asap.,

Oneassist relationship number : 2555175
Name :- ashok kumar s

Sir,

Wothout any information they charged me 1399 towards subscription. I just don't want the subscription and please cancel my subscription for my hdfc credit card ending with 4186. Other wise cancel my credit card, i don't want to spend money on all these things.

My number is [protected]
Mail id is [protected]@gmail.com

Thanks & regards
Altaf shekh

Actually when i got my phone insured the insurance person said they will you an temporary handset when your phone got damaged or lost, in whichever city you live in india we will provide you the claim n pick you phone and provide you temporary handset.
But today as on 6th october my phone got physically damaged and i called oneassist compant at arnd 11 am after a long conversation of 32minutes and raising a claim they said the cant provide me the temporary handset as my area dosent come undey their temporary handset proviing area n the time for the reapairing my handset is more than and equal to 25 dayd or more n at the time of insurance they said they will provide me temporary handset n the time of reapiring is less than 15 days.. And all these details are recorded with my regisrered phone number [protected]

I made the payment of rs. 2199/- online using oneassist website for mobile insurance but later i decided i don't want one assist insurance.

When i called their customer care, they said they were not able to find my registered email id or mobile number. Then i provided them my relationship id but with that also they were not able to find my details.

Looks as if they don't want to refund my money back.

Below are the details

Relationship id is 2841543
Registered email id is sweta. [protected]@gmail.com
Registered mobile number is [protected]

Please refund my money back.

Thanks
Jay dave

Hi,

I have received my new hdfc moneyback credit card last month. And yesterday i have received an message on my registered mobile number that the oneassist plan has been successfully activated on my account. But i havent't requested for any such services anywhere.

So requesting you to cancel the oneassist service from my account and refund my money at the earliest.
And never send me such offers in the future.

Card num:- xx4404
Name :- satheesh. N
Mob:-[protected]
Relationship num. 2864245
Email:- satheesh. [protected]@gmail.com

Hello team,

I received sms from hdfc bank that rs-1299/- deducted from my credit card to one assist mfee plan. Without my permission. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate plan and refund my money asap.
Date of incident : 19.06hrs. 4th oct 2017
Kotak credit card no. Xx9087
Oneassist relationship number : 2858943

Hello

I Received SMS from HDFC BANK that RS-1299/- deducted from my credit card to ONE ASSIST PLAN. without my permission.. i dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money ASAP
date of incident : 3rd Oct 2017
HDFC Credit Card No.xx7736

I have been forcefully enrolled in one assist sevice and my hdfc credit card account has been debited with rs. 1899. Without my knowledge.
Service has started automatically without my permission.
I complained about this on 05/10/2017 at 6:05 pm in your toll free number
I want cancellation of the service and debited amount to be credited back to my hdfc bank account credit card
My registered mobile number is [protected] and relationship number 1353741
Plan: enhanced wa privilege single pan
Name: kumaradas g s

Dear sir
My name is harish
And my registered mobile no is [protected]
I had purchased a mi max and had taken a one assist policy which had 100% cover on all kind of loss. Recently my mobile stopped working as some water entered in it while in rain.
The claim has been rejected stating self negligence. Device claim – service request # 2358453.
My question is how do u prepare urself from such unexpected calamity. Why will effect my property knowingly.
I purchasing the policy i was informed liquid & accidental damage is also covered. This claim should get processed. & now company refuses to give the claim

Why icici customer care team not answering any fraud related mail of one assist plan??? I also received call from icici bank and they just given information about one assist plan after than they automatically activated this plan and deducted rs-1899/- from my saving a/c. Without my permission. I don't need this plan actually. Please deactivate this plan and refund my money asap

My a/c number:[protected]
One assist id number: sr[protected]
Contact no: [protected]

Make sure to deactivate this plan asap, if not.. I will also no more as a icici customer. Thanks!
From
Nijagunamurthy j m

One assist has stolen my money even when we requested for cancellation for not to offer worthless insurance and has deducted prior to date mentioned and not returning the money back to us.

One assis in not consumer solutionss but consumer thief, please change the company name accordingly.

Please suggest on way to approach, ethier police complaint is also fine with me....

I have filed an insurance claim with the company with below details.
[protected] 25-feb-2017 24-feb-2018 sr#2368183
The mobile phone fell down accidentally from the hand and the company is rejected is saying it as willful negligence. How can one do this willfully which is bought for more than 15, 000. The reason for taking insurance itself is to cover the cost of accidental damage. But they are rejecting it straightway. I think government should seriously look regarding the claim process of this fraud company and close them as soon as possible.

Hi,

I am a regular icici customer. Last year i accidently activated one assist plan and the amount got deducted from my bank account.

This year without prior intimation, they are renewing my plan. When i am calling customer care, they give me various reasons just that the pan cant be deactivated.

If this year also my money deducts, i am no longer be a customer of icici bank.

Stop my one assist plan asap.
Registered mobile no: [protected]

Sir

A sum of rs 1899/- have been deducted from my axis bank account no.
[protected] on dated 23/9/2017. One assist consumer solution
Representative called on my phone no [protected] and read the 12 digit of my debit card and told me that my card have been insured by bank for theft.
But after some time i received message on my phone that my account have been debited for rs 1899/-. I immediately called on [protected] from my father's no. And complaint about the deduction but they told me to call
After 48 hours when the policy will be activated. But when i called back after 2 days they told that the amount has been deducted by bank because i have signed a form of insurance at the time of opening of account in the bank.
I visited the bank branch today on 4/10/2017 but they denied the facts and
Said that they fill only account opening form and no other forms. I do not want these kind of insurance and refund my money with interest in my account immediately. I am 12 class student and only the money which my father gave to me for monthly expenses is kept in the account but this has been cheated by the company.

Cancel my policy if any and refund my money immediately with out any harassment.

Regards

Ishani bhikhta
Account no [protected]
Bank - axis bank
Mobile-[protected]

Dear hdfc/ one assist,

My hdfc credit card has been debited with ₹1299/- towards one assist mfee. How can you people debit my account without my knowledge and moreover without my consent. This shows your unethical practice.

How can you activate such things and create a relationship number without contacting me despite no requisition from my end to activate.

You do it for yourself and you then intimate us of creation of relationship number and deduct amount from account.

It's unnecessary for me to have a one assist relationship, hence kindly resolve the issue and refund the debited amount and never repeat it again without my consent.

Hope i will get back my money asap.

Name : sivakumar g
Credit card end : 1683
Relationship number : 2799349
Email - [protected]@gmail.com
Mobile : [protected]