OneAssist Consumer Solutions Complaints & Reviews

I received sms from hdfc bank that rs-1299/- deducted from my credit card to one assist plan. Without my permission.. I also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card without even telling me
Please deactivate and refund my money asap

Sandeep saxena
Mob: [protected]
Email: [protected]@gmail.com

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

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Address: 560094

Service request number: 2212439

As per my insurance, i am eligible for two time phone replacement. When i applied for the same for the second time, they asked me to first change the imie number through an elaborate process, which i did. This despite the fact that their replacement invoice on the first claim had both the old and new imie numbers.

After i applied they did not change the number - when i followed up in customer care, they said it cannot be done as the phone is damaged! But they are refusing to state the same in an email.

My complaint to them since august 2017 remains unattended.

Nov 27, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Oct 25, 2017

OneAssist Consumer Solutions Customer Care's response Dear Sunjaay,

Greetings from OneAssist..!

We deeply regret for the inconvenience caused to you & appreciate your patience.

We are unable to find any details, requesting you to kindly share the customer ID or registered mobile number.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Brijesh

Team OneAssist.

Verified Support

Oct 25, 2017

OneAssist Consumer Solutions Customer Care's response Dear Sunjaay,

Greetings from OneAssist..!

We are very sorry to hear about your experience and regret the inconvenience caused to you.

We have forwarded your details to our team and they shall update you with the current development on your case.

We appreciate your patience in the interim.

Regards

Brijesh

Team OneAssist.

Verified Support

Oct 25, 2017

OneAssist Consumer Solutions Customer Care's response Dear Sunjaay,

We have shared the status over the call.

Hope your query is resolved.

Regards

Brijesh

Team OneAssist.

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Website: www.oneassist.in

My insurance expired in october of 2017. I got a call about it and i told this individual calling from one assist that i would need time to think it through because i may be upgrading my phone. A few days later, i politely inform him that i've decided to buy a new phone and when i do, i'd be happy to buy a new policy with it. This was almost 2 weeks ago. Ever since then, i have received a minimum of 7 calls a day, every day, from two different numbers from oneassist. I blocked one number and they started calling from another.

This is causing a lot of aggravation and it is upsetting my schedule since i work in the evenings. They need to stop before i drag them to court for mental trauma, stalking and/or harassment.

Dec 4, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Oct 24, 2017

OneAssist Consumer Solutions Customer Care's response Dear Kanika,

Greetings from OneAssist..!

We deeply regret for the inconvenience caused to you & appreciate your patience.

We are unable to find any details, requesting you to kindly share your mobile number and we will forward your request for DND.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Brijesh

Team OneAssist.

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Website: oneassist.in

Hi good morning

One assist team

Ref - service request number 2407618

In march i bought my redmi not 4 along with insurance of accidental damage warranty from one assist.
I just bought when i purchased the phone.

Few week back accidentally my phone fell down from my hand at home broke my screen at that time i contact to one assist for clam.

At that whole story was started first of all during contact to the team they asked the whole process will take min 20- 25 days to get a repair from insurance. I was just surprised is i am getting insurance or admitting my mobile for diagnostics test or phone is undergoing cancer treatment which takes long time to fix (Min 20- 25) days.

I completely understand about official formality and paper work. But to fix my phone need to send my phone and then it will take approx days that is very annoying and unprofessional.

While fixing that time i am not getting any phone for the time being how will i do my work.

Also while talking to a team member, they just verbally tell me about policy cover.
Which is quite an unprofessional way without sending any documentation of terms and conditions. I bought 2 other insurance from one assist same as like mine they didn't even send me proper documentation. Before my mobile phone problem. I didn't even notice this.

Further, if i send my phone how will i get assured internal components will not be replaced with low quality or removed. As far as i know, the insurance company only recommend the service center for a claim not take the device for repair for 10 days. Which is again annoying.

Moreover, on the website there are no written terms and conditions of policies cover, team member verbally told me what it covers which is an again unprofessional way to give insurance.

As well when i started my whole process one of customer representative told me when phone pickup team will come when u have to sign one form for terms and conditions. Which actually is from national insurance company, when i asked what is this? First, they gave lame excuse which makes me doge about company policies.

At last, i want to say i don't want to give my phone for that long period because i don't have any other phone and have doge talks with one assist confusing me a lot...

Nov 24, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Oct 24, 2017

OneAssist Consumer Solutions Customer Care's response Dear Inderjot,

Greetings from OneAssist..!

We deeply regret for the inconvenience caused to you & appreciate your patience.

We are unable to find any details, requesting you to kindly share the customer ID or registered mobile number.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Brijesh

Team OneAssist.

Verified Support

Oct 24, 2017

OneAssist Consumer Solutions Customer Care's response Dear Inderjot.

As discussed over the call, the pick-up of the handset has been halted by you.

Please be assured that we try our best to assist our customers and the reviews that you have read are purely subjective.

Please confirm whether you wish to go continue with the claim.

Regards,

Brijesh

Team OneAssist.

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My hdfc credit card account has been debited rs.1899 on 17 oct, 2017 against one assist mfee. I would request you to kindly cancel the insurance linked to my credit card and also refund the deducted amount at the earliest.

In future, i would not like to avail any plans which are charged. Moreover, i have not received the detailed kit which states about the various plans and the charges for the same.

Looking forward to a positive response.

Nov 24, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Oct 24, 2017

OneAssist Consumer Solutions Customer Care's response Dear Customer,

Greetings from OneAssist...!

We are unable to trace your details. Request you to kindly revert us by messaging us on facebook. Please share your membership details on our facebook page.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Sagar

(Team OneAssist)

Oct 30, 2017

Updated by vinayak.shirke Dear One Assist Team,

We haven't received an update yet for the complaint which we had lodged.

Please look into the same at the earliest without any further delay.

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V

vinayak.shirke

from Mumbai, Maharashtra

Oct 24, 2017

Dear Sagar,

Thank you for your response.

Before proceeding to your Facebook page, request you to kindly let us know the details that you would need to initiate this request.

Thanks & Regards,
Vinayak Shirke

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OneAssist Consumer Solutions Customer Care's response, Oct 25, 2017

Verified Support

Dear Customer,

Greetings from OneAssist...!

Please share your relation number/ membership number/ Registered mobile number.

Sagar

(Team OneAssist)

vinayak.shirke's [Complaint's author] reply, Oct 26, 2017

Dear Sagar,

Greetings !!!

As per your trail email request, my registered mobile number is 8879787925.

Thanks & Regards,
Vinayak Shirke

vinayak.shirke's [Complaint's author] reply, Oct 28, 2017

Dear Sagar,

Greetings !!!

Awaiting your response/action.

Thanks & Regards,
Vinayak Shirke

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Address: Mumbai City, Maharashtra, 400059

Website: www.oneassist.in

My membership id is [protected]. Oneassist has debited my hdfc credit card with rs 1399/- without my consent and renewed the insurance. They had never called me before renewing or debitting my account. Neither they had mailed anything to me. Now when i call them, they are denying to cancel the policy and refund me the amount. I want my money back. One assist is a fraud company and legal action has to be taken against them for such behavior.

Nov 23, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Oct 23, 2017

OneAssist Consumer Solutions Customer Care's response Dear Customer

Greetings from OneAssist...!

We deeply regret the inconvenience cause to you. As per your request, we have cancelled your plan vide service request No. 2475401 & the refund will get processed in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards

Sagar

(Team OneAssist)

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R

Reshma Mane

from Mumbai, Maharashtra

Oct 23, 2017

I am a hdfc bank credit card holder. The bank has auto debited rs.1899/- from my credit card for this one assist fee payment. In spite of refusing to renew my subscription to one assist. I am not interested about this service and don't want this membership any more. So cancel the membership and refund debited amount of rs.1899/-

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OneAssist Consumer Solutions Customer Care's response, Oct 23, 2017

Verified Support

Dear Customer

Greetings from OneAssist...!

We deeply regret the inconvenience cause to you. As per your request, we have cancelled your plan vide service request No. 2429453 & the refund will get processed in 7 working days.

Should you require any further assistance, please reach us at [email protected] or 1800-123-3330.

Regards

Sagar

(Team OneAssist)

S

Suvojit Chakraborty

from Jamshedpur, Jharkhand

Oct 23, 2017

oneassist is relly cheating people.Shame on HDFC bank for supporting them.

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A

aswhin shah

from Mumbai, Maharashtra

Oct 23, 2017

Dear sir
we had purchased the plan in the month of june and july 2017 for the mobile mi2 mobile no [protected]
urnfortunately the plan is not activated for the same we are reqeust you to guide and call so we can get the benefit of the same

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Address: Mysore, Karnataka, 570021

Website: WWW.oneassist.in

I had logged the claim process for my i phone 6 screen damage. For which they had charged us 2799 rupees. I was out of country and by mistakenly mobile fell down & screen got damaged. After coming back to mysuru i had logged the case. Now they are telling me that you have to log the case with in 48 hours. These terms and conditions has not been informed at time purchase. Below is the mail from one assist.

Dear shamala,

We would like to inform you that your service request number 2453151 has been closed on fri oct 20 12:18:46 ist 2017 in view of -

Reason: delay in claim intimation

Remarks: delayed intimation. Case registered after delay of more than 2 days from loss. Does not qualify as per t

Warm regards,

Team oneassist

Which is ridiculous reason. If i would i have mentioned logged case as date of incident, they would have took some other reason to reject the claim.

Seriously no one should take one assist mobile or wallet insurance. They are just fooling around the people and earning money. They are having pathetic service. I had asked there customer service agent to connect me to manager. They put me on hold for almost 20 mins. They didn't connected manager. Customer agent informed me manager not there in sit. I will inform them to call you. Its been two days no response from one assist.

Thanks & regards
Rajender reddy

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

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Address: 411047

Website: www.oneassist.in

I got credit card ending with 3162 four days ago and has been debited with rs.1299/- towards one assist membership fee on 20/sep/2017.

I dint get any call to activate this one assist membership. But they automatically debited amount from my hdfc credit card.

I request you to don't activate this type of subscription in future.

It's unnecessary for me to have a one assist relationship, hence kindly resolve the issue and refund the debited amount and never repeat it again without my consent.

Hope i will get back my money asap.

Priyanka kardile

Nov 28, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Oct 21, 2017

Updated by Priyamk contact info : [protected]

Oct 21, 2017

Updated by Priyamk HDFC credit Card no. : xxx3162
Mobile : [protected]
Email : [protected]@gmail.com
Amount debited : 1299rs.

Kindly cancel the service from my HDFC card, I called your customer care they're not ready to deactivate it. You guys are forcing me to keep this service even when I'm not interested in it at all. Please process a request to cancel my OneAssist Plan and do the refund of amount debited.
And kindly send me confirmation mail of the same.

Verified Support

Oct 23, 2017

OneAssist Consumer Solutions Customer Care's response Dear Customer

Greetings from OneAssist...!

We deeply regret the inconvenience cause to you. As per your request, we have cancelled your plan vide service request No. 2475759 & the refund will get processed in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards

Sagar

(Team OneAssist)

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Address: 560100

I just want to cancel the plan as i don't require it anymore. When i called the customer service they are sooooo irritating and annoying and just not letting me to cancel the plan. They just keep on trying to convince me and i git so much irritated and just disconnected the call from them. Please help me out how to cancel this # membership. My relationship id is 1394674. My bank is hdfc

Nov 25, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Oct 23, 2017

OneAssist Consumer Solutions Customer Care's response Dear Customer

Greetings from OneAssist...!

We deeply regret the inconvenience cause to you. As per your request, we have cancelled your plan vide service request No. 2469002 & the refund will get processed in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards

Sagar

(Team OneAssist)

Oct 27, 2017

Updated by Saiy Still my membership is showing as active, check once.

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D

Dr Amit Vora

from Vellore, Tamil Nadu

Oct 23, 2017

I had a phone insurance taken i renewed it 2nd time after a year but accidentally my phone got damaged and i called their website and the customer care told me to login online from their website to register the damage . But i have been trying since a week their login tab on the website is not functional.

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OneAssist Consumer Solutions Customer Care's response, Oct 24, 2017

Verified Support

Dear Amit,

Greetings from OneAssist..!

We deeply regret for the inconvenience caused to you & appreciate your patience.

We are unable to find any details, requesting you to kindly share the customer ID or registered mobile number.

Should you require any further assistance, please reach us at [email protected] or 1800-123-3330.

Regards,

Brijesh

Team OneAssist.

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Address: 560037

Hi sir,

I took insurance from one assist insurance company as it was having tie up with mi india. The insurance is still active and it is valid till 21st december 2017. As my mobile phone was accidentally doped down and physically damaged and water intrusion also there i have filed a claim for repair it.

But as part of one assist cheating, the company is saying that the imei number is changed as part of service i did from the mi customer service center. But i was not aware the mother board was changed by service center guys for a simple headphone jack issue.

So they are rejecting the claim.

As the claim got rejected i asked for a refund of my money. For that also they are not ready. So, one assist clearly cheating customers by rejecting claim and ignoring refund of money.

So sir, please force these guys to either repair my handset or refund my money. I am running behind this for a long time.

- date of incident/claim 28th september 2017

* i talked to the customer executive "sabiha qureshi" and she is simply saying that "she can't do anything". I asked for an escalation matrix as well. They are not allowing that as well.

I am adding all the relevant document with this. Please help. This is the last hope for me.

+6 photos

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

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J

jawahar1965

from Vijayawada, Andhra Pradesh

Oct 23, 2017

Sir,
i received sms from ICICI bank that Rs 1899 deducted from my account for renewal of one assist plan.
Please deactivate the plan and refund my amount asap.
My one asssit ref No: SR[protected]
Date of renewal 06 /10/2017
Regards
Jawahar Solomon
Mobile No. [protected]
ICICI Ac/No[protected]

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OneAssist Consumer Solutions Customer Care's response, Oct 24, 2017

Verified Support

Dear Customer

Greetings from OneAssist..!

We are very sorry to hear about your experience and regret the inconvenience caused to you.

Your plan is under renewal process. We are working on it. We will cancel the plan ASAP. Don't worry!

We appreciate your patience in the interim.

Regards

Sagar

Team OneAssist

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Address: Tiruchirappalli, Tamil Nadu, 620001

Sir,
I have been received a membership renewal intimation notice on 14.10.2017. But, i am not given any confirmation to renewal of membership and i am not interested to renew my oneassist membership.
It may be noted that without my confirmation, rs.1399/- has been charged/detected from my credit card/bank account on 14.10.2017 for renewal of membership.
In view of he above, i request you to kindly cancel my renewed membership and revoke/credit the payment to my credit card/bank account please.
Details are given below:
Relationship no.: 1381436
Plan: enhanced wa power single plan
Cell no. : +91 [protected]

Nov 24, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Oct 23, 2017

OneAssist Consumer Solutions Customer Care's response Dear Customer

Greetings from OneAssist...!

We deeply regret the inconvenience cause to you. As per your request, we have cancelled your plan vide service request No. 2475576 & the refund will get processed in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards

Sagar

(Team OneAssist)

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Address: Kanchipuram, Tamil Nadu, 603204

Website: www.oneassist.in

Cancellation of oneassist membership.
I am a hdfc creditcard holder. The bank has auto depited rs. 1899/- from my creditcard ending with 7070 without my concern on date 10/10/2017. I am not interested about this service. And don't want membership any more. So cancel my membership and refund this debited amount of rs 1899/-.

One assist relationship no :1365705

One assist membership id :[protected]

Name : vijayakumar s

Creditcard ending :7070

+1 photos

Nov 24, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Oct 23, 2017

OneAssist Consumer Solutions Customer Care's response Dear Customer

Greetings from OneAssist...!

We deeply regret the inconvenience cause to you. As per your request, we have cancelled your plan vide service request No. 2475612 & the refund will get processed in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards

Sagar

(Team OneAssist)

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Address: Chennai, Tamil Nadu, 600044

Dear sir,

I'm using hdfc credit card. You have debited 1899 for one assist and 500 for over limit fee. This is third time i'm complaining about the non information of charges deducting from my account. Also i have called your customer care number. But no response from your side. Need quick response. Please credit those amount to my credit card.

Thanks and regards
Swarna vignesh
[protected]

Nov 28, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Oct 20, 2017

OneAssist Consumer Solutions Customer Care's response Dear Customer

Greetings from OneAssist...!

We deeply regret the inconvenience cause to you. As per your request, we have cancelled your plan vide service request No. 2463740 & the refund will get processed in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards

Sagar

(Team OneAssist)

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Address: Mysore, Karnataka, 570019

I received sms from hdfc bank that rs-1299/- deducted from my credit card to one assist plan on 28/09/2017. Without my permission. I also got a mail and a post from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card. I m continuously calling on[protected], and [protected], but they are not cancelling the service.

Please deactivate and refund my money asap.
Name: prathibha d s
Date of incident : 28/09/2017
Hdfc credit card no. Xx0278

Nov 20, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Oct 20, 2017

OneAssist Consumer Solutions Customer Care's response Dear Customer,

Greetings from OneAssist...!

We are unable to trace your details. Request you to kindly revert us by messaging us on facebook. Please share your membership details on our facebook page.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Sagar

(Team OneAssist)

Oct 24, 2017

Updated by prathibha d s Email: [protected]@gmail.com

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Address: Rajkot, Gujarat, 360490

Website: www.oneassist.in

Claim id 2025781 sir one assist held the phone and not giving back after 10-15 email and 30-40 phone calls daily wasting my time and not taking any solution even the phone is misplace in courier they told me that they will give my money back but till yet from 1st sept they havent given my whole money back (13000 market price+1299 kne assist plan price) should i do fir against him waiting for reply

+1 photos

Nov 29, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Oct 20, 2017

OneAssist Consumer Solutions Customer Care's response Dear Sabir,

Greetings from OneAssist...!

We are sorry to hear about your experience and regret the inconvenience caused to you.

We have forwarded your details to our team and they will get in touch with you shortly for the same.

We appreciate your patience in the interim.

Regards

Deepali

Team OneAssist

Oct 24, 2017

Updated by tufaild Dear consumer complain team no action taken yet after the complain in consumer forum please help me regarding my complain one assist only giving different different reason and daily i am calling for my mobile should i do a case in court against him...please help in this matter

Oct 24, 2017

Updated by tufaild As i disscus in last comment they will not take any followup as i told earlier becoz its the mistake of one asssist

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T

tufaild

from Mumbai, Maharashtra

Oct 20, 2017

Dwar one assist from last 2 month you just making fool and saying one thing we have forwaded details to your team even the information given my me only about that my phone is missed by you and after several complain your team till yet havent taken any action dear consumer complain team shiuld i register FIR against one assist now you can see they will not take any action...

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Address: Bikaner, Rajasthan, 334004

Dear sir/madam

My i phone claim no 2375089 is rejected by your company with the reason that my i phone is not deactivated with "find my iphone". But as per my knowledge that my i phone is deactivated from "find my iphone" by me at same day when i file the claim with your team. I have also some of evidences in my support which makes me innocent that my i phone is deactivated from "find my iphone" and i had also attached the copy of your first confirmation mail against registered claim and images of deactivated "find my i phone". You can see the time and date of your registered claim and deactivation of "find my iphone" by me and then please make your final decision in my support. Hope you will make a fair decision because i trust your company alot that is the reason i had already make 4-5 deals with your company in the past.
Thank you.

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

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Address: Bangalore, Karnataka, 560032

One assist has been activated on my icici card without my knowledge/conformation, & at 07/10/2017 i got a simply message with deduction of rs 1649

I want you to cancel my subscription and refund my money as soon as possible.

Name: behrouz cheraghzadeh
Date of incident : 07/10/2017
Icici debit card no. Xx6538
Mobile no: [protected]
Email : [protected]@post.com

Nov 18, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Oct 18, 2017

OneAssist Consumer Solutions Customer Care's response Dear Customer,

Greetings from OneAssist...!

We are unable to trace your details. Request you to kindly revert us by messaging us on facebook. Please share your membership details on our facebook page.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Sagar

(Team OneAssist)

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Oct 17, 2017

Dear Customer,

We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4inm4) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Dear sir
During application of my hdfc bank credit card, it was told to me that one assist service will not be activated for my cards before my confirmation and i can cancel it during confirmation call. But i have not received any confirmation call from one assist end and my credit card is debited for such amount.

I am following up with one assist customer care for cancellation of said services and refund of the same but the same couldn't be done.

Please loo in to the matter.

My registered mobile number is [protected].

Please revert on the same at an earliest.

Dec 7, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Oct 18, 2017

OneAssist Consumer Solutions Customer Care's response Dear Gaurav,

Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you.

As per your request, plan has been cancelled vide Service Request number 2441703 and the refund has been initiated. It will be credited to your bank/card account in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Brijesh

Team OneAssist.

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Address: Mumbai City, Maharashtra

The executives do not give any valuable response they just answer sorry for the inconvience we will make your claim on priority basis and the time taken is always the same whether its on priority or the same. They just take the call on hold for 5 to 6 mins every time and when u want to make complaint they niether take complaint nor provide u complaint number

+1 photos

Dec 11, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Oct 18, 2017

OneAssist Consumer Solutions Customer Care's response Dear Umar,

Greetings from OneAssist..!

We are very sorry to hear about your experience and regret the inconvenience caused to you.

We have forwarded your details to our team and they shall update you with the current development on your case.

We appreciate your patience in the interim.

Regards

Brijesh

Team OneAssist.

Verified Support

Oct 18, 2017

OneAssist Consumer Solutions Customer Care's response Dear Umar,

We have shared the status over the call.

Your claim is in Estimation. We are working on it. We will keep you posted.

Regards

Brijesh

Team OneAssist.

Oct 23, 2017

Updated by qumar96 I did not received any estimation till date and i want my handset repaired till this weekend because monday im going for holidays i[censored] cant repair it give me back my damaged handset ill manage it myself after my holidays i dont need one assist to repair it. Kindly do the need full and deliver my handset by saturday either repaired or damaged and close my claim

Verified Support

Nov 10, 2017

OneAssist Consumer Solutions Customer Care's response Dear Umar,

We have shared the status over the call.

We've delivered your handset! Let us know if you need help with anything else.

Regards

Brijesh

Team OneAssist.

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Sir,
i received sms from ICICI bank that Rs 1899 deducted from my account for renewal of one assist plan with out my approval.
Please deactivate the plan and refund my amount asap.
My one asssit ref No: SR[protected]
Date of renewal 06 /10/2017
Attached bank statement for the proof of decuction
Regards
Jawahar Solomon
Mobile No. [protected]
ICICI Ac/No[protected]

+1 photos

Nov 26, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Oct 26, 2017

OneAssist Consumer Solutions Customer Care's response Dear Jawahar,

Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you.

As per your request, plan has been cancelled vide Service Request number 2488894 and the refund has been initiated. It will be credited to your bank/card account in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Brijesh

Team OneAssist.

Nov 25, 2017

Updated by jawahar1965 Sir,
Compliant resolved and i got back my money
Thanks
Regards
Jawahar

View replies

J

jawahar1965

from Vijayawada, Andhra Pradesh

Nov 23, 2017

Sir,
They have not refunded my money back.
They have called once that's all. I have try to reach them through mail and no use.
following is the mail correspondence with them.
Kindly take severe action against them.
Regards
Jawahar
On Thu, Nov 23, 2017 at 10:35 AM, OneAssist wrote:
Dear Jawahar Solomon,

Thank you for reaching out to us!

To help us serve you better, kindly share your query through your E-mail ID registered with us.

If you are an existing customer, you can also call us at[protected].
For new users, kindly contact us at[protected] to know more about our products.

For instant resolution of your queries use Live Chat only via the OneAssist App. Anytime. Anywhere.

App Google

Regards,
Team OneAssist.

On[protected], 10:32, Jawahar Solomon ([protected]@gmail.com) wrote:
Sir,
I have not registered with you this is my mail ID
Regards
Jawahar

On Thu, Nov 23, 2017 at 10:20 AM, OneAssist wrote:

Dear Jawahar Solomon,

Thank you for reaching out to us!

To help us serve you better, kindly share your query through your E-mail ID registered with us.

If you are an existing customer, you can also call us at[protected].
For new users, kindly contact us at[protected] to know more about our products.

For instant resolution of your queries use Live Chat only via the OneAssist App. Anytime. Anywhere.

App Google

Regards,
Team OneAssist.

On[protected], 10:15, Jawahar Solomon ([protected]@gmail.com) wrote:
Sir,
I have made a complaint to consumer complaints and you have replied to refund with in seven days on 25th October still i have
not received the money.
Please do the needful asap
Regards
Jawahar

Sir,
i received sms from ICICI bank that Rs 1899 deducted from my account for renewal of one assist plan with out my approval.
Please deactivate the plan and refund my amount asap.
My one asssit ref No: SR[protected]
Date of renewal 06 /10/2017
Attached bank statement for the proof of decuction
Regards
Jawahar Solomon
Mobile No. [protected]
ICICI Ac/No[protected]

deactivate one assist plan

Virus-free. www.avast.com

On Thu, Nov 23, 2017 at 10:05 AM, OneAssist wrote:

Dear Jawahar Solomon,

Thank you for reaching out to us!

To help us serve you better, kindly share your query through your E-mail ID registered with us.

If you
are an existing customer, you can also call us at[protected].
For new users, kindly contact us at[protected] to know more about our products.

For instant resolution of your queries use Live Chat only via the OneAssist App. Anytime. Anywhere.

App Google

Regards,
Team OneAssist.

On[protected], 10:03, Jawahar Solomon ([protected]@gmail.com) wrote:
Sir,
So far i have not received the refund ass promised by you with in seven days.
Treat this in top priority and clear it
Regards
Jawahar
Dear Jawahar,

Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you.

As per your request, plan has been cancelled vide Service
Request number 2488894 and the refund has been initiated. It will be credited to your bank/card account in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Brijesh

Team OneAssist.

-

Reply

OneAssist Consumer Solutions Customer Care's response, Nov 24, 2017

Verified Support

Dear Jawahar,

Greetings from OneAssist...!

As per our records, Refund of Rs.1899 is processesd on 30-Oct-17 for Renewal. The payment Ref no: CMS691500041. Request you to check with your bank.

Should you require any further assistance, please reach us at [email protected] or 1800-123-3330.

Regards,

Brijesh

Team OneAssist.

OneAssist Consumer Solutions Customer Care's response, Nov 24, 2017

Verified Support

Dear Jawahar,

Greetings from OneAssist...!

As per our records, Refund of Rs.1899 is processed on 30-Oct-17 for Renewal. The payment Ref no: CMS691500041. Request you to check with your bank.

Should you require any further assistance, please reach us at [email protected] or 1800-123-3330.

Regards,

Deepali

Team OneAssist.

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