OneAssist Consumer Solutions Complaints & Reviews

Dear concern/ one assist,

I got credit card ending with 6289 one month ago and has been debited with rs.2499/- towards one assist membership fee on 21/aug/2017.

I dint get any call to activate this one assist membership. But they are automatically debited my hdfc credit card.

Request you to don't activate this type of subscription in future.

It's unnecessary for me to have a one assist relationship, hence kindly resolve the issue and refund the debited amount and never repeat it again without my consent.

Relationship no. -2564259

If not refunded, will take legal action. Hope i will get back my money asap.

Regards,
Varun kumar

Hello

Here is to inform you that i insured my phone mi max128gb with imei no. [protected] my phone got damaged in feb’2017. My phone got repaired by your company within a month after three days it stopped working on its own. I reported this thing on your customer care where they suggested me to visit the mi store for further assistance. I went there and they said that the phone cannot be repaired by them because the insurance company did not get it repaired from original mi store as the mi seal is not present on the phone. I again contacted the customer care of one assist where they again directed me to visit the mi store and get this thing in written i went there to get the damage report in written (They say that its mother board have been damaged without any liquid or physical damage and they cannot repair it as earlier it didn’t get repaired from an original mi store). I again contacted your customer care after that and they are again directing me to get the damage specification of it being a liquid damage or physical damage.

I am a person working in a corporate company where i do not get day off and all the mi store remains closed on sundays. Taking an off and visiting mi store which is so far from my home is a pain in #. This visiting and revisiting process has stretched long enough to test my patience can i get a permanent solution for this.

Its been months i am suffering without my phone. Can you ask your customer care person to tell me how many times more have i need to visit the store and what all specification you need before claiming the damage. Either repair my phone else give me in written the explanation of why my phone got repaired in a non mi store and if not then give me a proof of its getting repaired in an original store so that i can claim my guarantee from the mi store.

As per me my insurance hold no value to your company. I took your insurance for 5 of my own phones and have referred your services to 100’s of my friend. But now i feel it was all in vain.

Regards
Ankit johri

I lodge claim in oneassist website but my phone is replaced 3-4 times in service center so website is not showing upload option so i upload replacment letter in invoice bill so oneasist pendency raised plz uplod invoice copy so i upload imvoice letter in addition document 2 so repeted oneassist raised pendency raised plz uplad invoice copy but i uplad invoice copy aready.

I have been forcefully enrolled in one assist sevice and my axis bank account has debited with rs 1899. I don't want their service.
I want refund and cancellation of service.
After repeated requesting them from the day (I. E. 23/9/2017) rs 1899 has been debited. They are not listening and harashing me unnecessarily. They are not refunding my hard earned money. I want cancellation of the service and debited amount be credited back to my axis bank account.;

Dear sir
Mera phone one assist be repair karvaya tha but vo shi she repair nhi hua to maine repick me liye request dali thi to mera phone 23 aug 2017 ko repick ho gya tha but aj mere phone ko gye hue 1 month or 2 days ho gye h abhi tak mere phone ka koi pta nhi h me mera phone kha jab bhi mai customer care mai call krta hu to muje ak he response milta hai me sir ap 24 hours ya 48 hours baad call karna aise chle hue 15 days ho gye h but abhi take muje mere phone ka koi update nhi mil rha. My register contact no is on one assist [protected]. Please sir mera handset muje jaldi dilva do but time ho gya.

I have been forcefully enrolled in one assist sevice and my axis bank account has debited with rs 1899. I don't want their service.
I want refund and cancellation of service.
After repeated requesting them from the day (I. E. 21/9/2017) rs 1899 has been debited. They are not listening and harashing me unnecessarily. They are not refunding my hard earned money. I want cancellation of the service and debited amount be credited back to my axis bank account.;
Please help and resolve.

Hello,

I have received a new credit card ending 5389 and i have been notified on 15th sep'17 that inr 1299/ has been charged on my credit card for one assist which i have never applied for.

To bring to your notice this charge is without my consent and i don't know how the bank is authorized to charge without my consent.

Even i have called in one assist customer care for reversing the charges. And they told me that i will get call from one assist team within 48 hours. I didn't get any call neither the charges reversed.

Do the needful asap. Otherwise i will take strict action for the same.

Relationship no (One assist[protected]

Thanks,
Ritu kakkad
[protected]

Hello,

As i have received a new credit card (No-[protected]) and surprisingly i have been notified on 23rd sep'17 that inr 1399/ has been charged on my credit card for i protect plan of one assist which i have never applied for.

To bring to your notice this charge is without my consent and i don't know how the bank is authorized to charge without my consent.

Please refund the amount and reversal to my credit card asap

I want a quick resolution on the same.

Reach out to me at the earliest.

Relationship no (One assist[protected]

Regards,
Vijay kumar.
+91-[protected]

Hello sir

Sir if my name and invoice date cannot be changed i request you to please immediately cancel my membership... As with cancellation of membership within 10 days i can get my full refund...
So sir request you to either. Accept my request to change the date of invoice or cancel my membership

My relationship number is 1571144

Sir i had already emailed this information

Yesterday on 22/09/2017 i had made payment and purchased the plan of accidental damage insurance cover...

I had made payment and uploaded the required documents which are now under verification..

When applying for insurance on the call i had told the representative the wrong surname

My full name is malay patel and i had told the representative malay m bhalala as my full name...

I'm clarifying that patel is my caste name which is mentioned on the bill of the phone and bhalala is my surname..

Hence i request you to change my name from malay m bhalala to malay patel...

The second thing was the representative asked me on which date i ordered the phone so i answered it was 09 september 2017. But my invoice date is 10 september 2017 and order date is 9 september..

So i request you to change my invoice date too as i had also uploaded the invoice copy in which it is clearly mentioned invoice date...

My details are as follows

Relationship no.-1571144

Registered no -[protected]

Handset model - redmi note 4 64 gb dark grey

Imei no - [protected]

Things to be changed..

Name =- malay m bhalala to malay patel

Invoice date[protected] to[protected]

Sir i request you to please change the above mentioned things at the earliest so that the verification process can be completed...

Thanks
Malay

One assist forcefully activated services took money from my credit card
Since two months i calling everyday to cancel and refund my money.
Everyday they tell me scripted lines
Our cancelation team will call in 48 hours as per their records i registered complaint on 4 september today is 24th so does it mean 20 days is equal to 48 hour till today i received not a single call from one assist.

They are mentally harassing me, lie went to an extent that sir you will get a call in 30 min i never got a call back from the team.

Dear Concern,

I received call from One assist and the amount of 1899/- got deducted from my Hdfc credit card.The ENHANCED WA PRIVILEDGE SINGLE PLAN got activated.

My relationship no-2777672, Kindly cancel my plan for One Assist.I don't need the plan.

Please terminate the plan and refund the amount.

Hope this will be solved ASAP. Thanks in advance.

Hdfc credit card no-XX7183
Sudeep Dungdung
[protected]
sudeep.[protected]@gmail.com

Hello

I received sms from hdfc bank that rs-1299/- deducted from my credit card to one assist plan. Without my permission... I also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the criminal offence.

I hereby request to oneassist for my money refund asap otherwise i will take strict action against such kind of of transactions done by oneassist without any acknowledgement. I am also registering my complanit in department of indian consumer affairs.

Please deactivate and refund my money asap
Date of incident : 24 aug 2017
Hdfc credit card no. Xx8356
Oneassist relationship number : 2580362
Mobile number : [protected]

We had got our i phone 7 insured vide order no 129560 and paid rs 4999/- as insurance fees. On 19/08/2017 my phone got accidentally damaged and we approached and provided all details and shocked to receive mail as reason exclusion 13-phone not being used by me - which is totally incorrect.

We wish to state that phone is never parted in life for more than 1 minute just for fun or read some chat, so such excuses is surprising

Dear sir
I have submitted the request for deactivation of plan & refunding the amount which you have deducted from my credit card many times but you are not deactivating this service.
I have sent emails to you & discussed with your executives many times but they are trying to convince. This service is activated by you without my permission and the amount 1399 deducted from my credit card.
When i recieved the message from you, immediately i called to you customer care of regarding deactivation of the plan but still the situation is same.
It will really affecting your reputation in the market.
I don't want to use your service right now
Pls deactivate.

My relationship number is 2784415.

Gaurav tiwari
Cell [protected]

I received a message that my membership was going to expire but would be auto renewed.

I called customer care and asked to cancel my membership. I was told that cancellation team would call me within 48 hours.

Today afternoon 21 september 2017 i received call from the cancellation team. Repeatedly the person tried to get me to renew. I repeated again and again please cancel my membership and ensure the fee is not deducted.

Finally they confirmed that my membership has been cancelled.

Evening i receive a sms message saying my account has been upgraded!

I called back to customer care, they again could not do anything useful, only said that cancellation team will call me within 48 hours.

This is cheating! They have taken membership and fee against my wish. If they do not cancel membership and refund fee as soon as possible, i will take this matter further.

Companies should not legally be allowed to cheat customers like this.

Name: satwinder singh gill
Membership id:[protected]

Sir,

I received the courier from one assist regarding this lost time renewed time, i told them i will be confirming later but they sending the courier this i just don't want the subscription and please cancel my subscription for my hdfc credit card ending with 2670. Other wise cancel my credit card, i don't want to spend money on all these things.

Devaraj

Dear concerned, my relationship no is 1295120. There was a debit in hdfc credit card account for rs.1899/- for renewal of the product on 14-sep-17. This renewal was without my consent and due to which i raised a cancellation of the subscription on the same date through your customer care number. Since that date i am following up for refund but there is no response and every time your team gives me assurance to wait for it. Sir please help close this.

Darshan p chhatbar - [protected]

I have made a claim sr#2250717 on aug 18th but the pickup doe on 14th september and they promised for a courtesy handset, it was also not delivered.

I made several calls and emails but no response, every time the call center people will escalate your case but nothing will happen at the end

They have violated all policies and i am going to file a prl

Due to liquid damage i had sent my mobile to one assist for repair, as i was traveling from office to home and suddenly due to rain it was damage now insurance company said that it because of your neglation and we can't give you your claim and we are sending back your mobile. And they sent without listing me. And today when i received the product i saw that it was into physical damaged condition and when i try to contact them they are saying email us and we will revert you back. No help from them.

My vivo v5 handset got physical damage as i was departing from my cab, my phone was on my lap, and it fell down on the road and all of a sudden a car ran over it. Thus my phone got damaged. The incident happened on 17.09.2017 (Sunday) at 3pm in the afternoon. My service request no. Is 2367043. I would be highly thankul to oneassist if i get my phone back in a new condition and with minimum charges (If applicable).