OneAssist Consumer Solutions Complaints & Reviews

I am a hdfc bank credit card holder. The bank has auto debited rs. 1899/- from my credit card number ending with 5557 without my concern on date:24/10/2017. I am not interested about this service and don't want this membership any more. So cancel the membership and auto renewal, refund debited amount of rs.1899...

Name :- g mariyappan
Mobile no. :- [protected]
Credit card number ending :- 5557...

Dear oneassist team,

As I already submitted a complaint earlier that my money got deducted from my credit card without my consent. So, KIndly update me about progress in cancellation and refund process of plan vide service request No. 2482332.Also let me know when I'll recieve my refund.

Date of incident : 24 oct 2017
Oneassist membership id: [protected]
Regards
Sumit

I have received a meesage from icici "dear customer, new policy wa privilege single rs. 1899 for cpp/oneassist has been regd vide sr[protected] on 28-oct-17. It will be completed in 1 wkg day."
I have not requested for any service from one assist and i don't want their service kindly deactivate this and don't charge a single amount from my account.
Dheeraj singh

I recently purchased vivo v5 plus mobile and i opted for oneassist insurance worth rs.2199/-. But later i returned the phone back as i was not happy with experience and i have asked oneassist to refund my monet worth rs. 2199/- back.

One of the representative called me and took my bank account details. But after that no money is credited to my bank account. Also they are not providing any transaction reference number and any other details if they have transferred rs. 2199/- to my account.

My insurance claim over redmi note 4 rejected due to a fake reason, they said that i haven't protected my device. Since this device have a 2.5d curved screen i couldn't find a proper screen guard for it. I have protected my device with case but unfortunately it was broken just a few days ago. Before having a new case the damage happened. There was no damage before this incident. So this is a
Fake reason from one assist to reject my claim. I want to get approved the claim or refund 1000₹ that i have given.

I have done insurance for my mobile last year in sep 2016 from one assist. My insurance is expired in sep 2017. One assist executives called regularly for renew the insurance. I regularly asked i am not interested in renew the insurance but one assist executives called regularly. I am fed up from one assist services. The company is harassing the customers.

Hello sir/madam,

I am sagar shrivastava your proposed customer. You have allotted me membership id: [protected]. I am customer of hdfc bank. I don't want to be associate/participate in one assist. The amount of rs 1799 deducted from my credit card endinding no. 9739 for privilege-individual. It requested to terminate the pan & refund my deducted amount immediately.

Other detail are given below:
Name : sagar shrivastava, membership id: [protected].
Mob. No. [protected], hdfc credit card last digit no. 9739
Thanks ®ards
Sagar shrivastva

Cancellation of one assist membership
I am a icici bank credit card holder. The bank has auto debited rs. 1399/- from my credit card number ending with 4003 without my concern on date:26/10/2017. I am not interested about this service and don't want this membership any more. So cancel the membership and refund debited amount of rs.1399/-

Oneassist relationship number : 2985289
Name :- s dominicraj
Mobile no. :- [protected]
Credit card number ending :- 4003

Hi team,

Myself santosh kumar. I had a one assist membership since july. Recently my mobile got damaged and i have called the customer care regarding the claim. Your executive (Namrata) had filed the case and told me to upload the documents with in 48 hours. I have done it on time. Today one of your executive called me and said that your claim is closed as i have not called you guys with in 48 hours. I am really not aware of this before, my mobile was got damaged on friday 18th oct, as i was engaged with some hospital issue i have not called customer care, i was in that a situation that i dont have time to call regarding this mobile. On friday, my mother was in hospital and i was hurry to home to pickup few things and at that time my mobile got damaged at my home. I was busy with this issue for the next 3days. That is the reason, i have called on sunday 22nd oct morning.

First thing is that, i am not aware of this policy that i have to call with in 48hours and none of your sales person have informed me while taking the insurance. Next thing, when i called your executive (Namrata), even she dint inform that the claim will not be accepted. I have informed clearly that it was happened on 18th, she asked me how it had happened and what time it had been but she dint inform me regarding the 48 hours policy. Is she aware of that policy or she wantedly dint inform me??? Next thing she informed me that i have pay 300+ to the insurance company as they will send me the link. I asked that, this point is not informed me while taking the insurance, then she mentioned that it was there in the policy. Now, i want to know as she is aware of the policies, """why dint she inform me that i have to claim with in 48 hours that is there in your policy""".

I had the whole recording with me, where, she never informed about 48 hours policy. If that is the case you guys need to inform me on the same day or you should have not accepted the claim in the call or you should not send me the mails and not ask me to upload the documents. If you really had this policy your system should not accept the dates and the claim. I have called your executive again today and she inform me that"it is our responsibility to inform about this claim on the call while taking the claim" but when i called for the claim they dint inform me. I have all the recordings that i spoke to your executives. I can provide you that.

I want you guys to process my policy as i have submitted the documents as per your requirement, i know i have called you late for the claim only because i did not neglect that i had a hope that one assist will help me on that. You would have close the claim if i have not submitted the doc's or any wrong doc's, but after submitting the whole doc's you are saying this policy is closed saying some other reason.

If i want to cheat you guys, i would have told the incident was happened on the same day, but i told truth as happened.

Hope you understand my situation. Thanking you.

Fyi, please find the attachments of my phone, invoice and email reply's from one assist. My customer id 2246829 sr#2472640

M v santosh kumar,
[protected].

Received sms from hdfc bank that rs-1399/- deducted from my credit card to one assist plan on 23/10/17. Without my permission.. I also got a mail and a post from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card. I m continuously calling on[protected], and [protected], but they not cancelling the servicing.

Please deactivate and refund my money asap
Date of incident : 23/10/17
Mobile no [protected]. [protected]

Hello there

I called one assist to deactivate wallet & credit protection policy as they deduct rs. 1899 from my credit card on 13-oct-2017 without my consent & without any prior notice. I called one assist customer care service on the very next day & again so many times to refund my money back as i'm not interested in their plan & not found it useful for me in any way but they are forcing me to continue with the policy. After so many calls for deactivation, they just downgraded my plan to 'enhanced wa power single plan'. Instead of rs. 1899, i got refund for only rs. 299. Why are you binding your policy on customer? What customer is saying not matters to you? Why not ready to listen to me, why you are forcing to customers...

Please refund my money back & deactivate the plan asap

Oneassist relationship no. 1377036
Date of incident : 13-oct-2017
Taranjeet singh

Relationship number : 754892
Mob number : xxxxxx5533

I am here with writing regarding to cancellation of the one assist membership of my icici debit card. I have been trying to cancel the same by calling the customer care but even after several attempts to call and cancel, i am receiving any positive response by the executives. I a being told different stories and being in the plan. I am seriously not interested to keep the plan.

Hence kindly cancel the membership and refund the amount back immediately.

I have taken one assist insurance while buying my mi note 4 phone. My phone got damaged due to rain when i was returning from office. I have raised claim stating my issue that due to rain met with small accident and my phone got damaged as i fell into water. But one assist refused my claim stating this stupid reason that insurance company refused claim stating:

The subject claim is not admissible under exclusion 10 - loss or damage caused by willful negligence (No proper care of handset has not been taken by insured to safeguard the property.

It is most obvious no one will willfully fall down in rain and one assist should assist customers to get claim processed but this company just closed the claim request without my consent.

This a bogus company. Please do not waste money buying this protection. If you have one reason to open a claim they have 100 reasons to reject the claim.

I just want to cancel the plan as i don't require it anymore. When i called the customer service they are sooooo irritating and annoying and just not letting me to cancel the plan. They just keep on trying to convince me and i git so much irritated and just disconnected the call from them. Please help me out how to cancel this # membership. My relationship id is [protected]. My hdfc credit card.

Dear sir, i am using hdfc credit card. Please tell me that who are you to protect my card even after by cheating you are making members. I had request you in oct.2016 to cancel member ship of card ending 7520. From next time but you have updated my membership and deducted fee from my card. Now i request you to cancel my membership and refund money. Reffed complaint no. To me. If you fail to do so then definitely i have to file a petition in consumer court against you and also against hdfc credit card management

I'm a hdfc credit card holder. Last year this october, i unknowingly joined one assist. They took a sum of amount and later refunded half amount back. Later i cancelled the policy and i even have the cancellation number. But they have now debited rs.1899 from my card. Without my consent also. It's a kind of cheating. Very worst performance. I want my whole money to be refunded back.

I had purchased insurance of my laptop with relationship number 1880838 on 24 sep, 2017. Next day for some reason, i decided to cancel that insurance. So after calling them 7-8 times and mailing them, they cancelled my laptop's insurance on 9 oct. Now, today is 24 oct, right one month after my cancellation request. Still didn't received any refund.
Called them so many times, but no use as they are telling me "your refund has processed, wait wait wait.." but its 15 days after refund has processed. Even they are not responding on mail, i even mailed them my bank's statement. But no respond.
Seriously worst experience, even now i don't know where should i complaint about them. Please help!

I am a hdfc bank credit card holder. The bank has auto debited rs. 1299/- from my credit card number ending with 3490 without my concern on date:01/09/2017. I never noticed it since 1 month untill i get statement. I am not interested about this service and don't want any type of membership. When i asked to bank about the same, the bank itself is saying that one assist is having problem of deducting money without noticing the card holder. This has become almost an act of crime. I want one assist to cancel my membership and refund this debited amount of rs.1299/- asap.

Relationship number : 2621065
Name :- anusha poojary
Mobile no. :- [confidential]
Credit card number ending :- 3490

Background : i had submitted my phone to one assist to replace the damaged screen and they returned the product on 17oct17.

Complaint : i don't find the product as original as it doesn't match with the snaps taken before handing it over to them.
The display screen is also damaged and a visible crack is witnessed.

Please assist me asap further as this this frustrating from customer point of view else i may have to reach out to consumers forum

Dear oneassist teamv

I received sms from hdfc bank that rs-1299/- deducted from my credit card to one assist plan. Without my permission.. I dont even know the company and this kind o[censored]nsolicited charging of my credit card. Also such use of my card by the company is really a criminal act.
Please deactivate and refund my money asap
Date of incident : 24 oct 2017
Oneassist membership id: [protected]
Regards
Sumit