OneAssist Consumer Solutions Complaints & Reviews

I received sms from hdfc bank that rs-1299/- deducted from my credit card to one assist plan. Without my permission.. I also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card without even telling me
Please deactivate and refund my money asap

Sandeep saxena
Mob: [protected]
Email: [protected]@gmail.com...

Service request number: 2212439

As per my insurance, i am eligible for two time phone replacement. When i applied for the same for the second time, they asked me to first change the imie number through an elaborate process, which i did. This despite the fact that their replacement invoice on the first claim had both the old and new imie numbers.

After i applied they did not change the number - when i followed...

My insurance expired in october of 2017. I got a call about it and i told this individual calling from one assist that i would need time to think it through because i may be upgrading my phone. A few days later, i politely inform him that i've decided to buy a new phone and when i do, i'd be happy to buy a new policy with it. This was almost 2 weeks ago. Ever since then, i have received a minimum of 7 calls a day, every day, from two different...

Hi good morning

One assist team

Ref - service request number 2407618

In march i bought my redmi not 4 along with insurance of accidental damage warranty from one assist.
I just bought when i purchased the phone.

Few week back accidentally my phone fell down from my hand at home broke my screen at that time i contact to one assist for clam.

At that whole story...

My hdfc credit card account has been debited rs.1899 on 17 oct, 2017 against one assist mfee. I would request you to kindly cancel the insurance linked to my credit card and also refund the deducted amount at the earliest.

In future, i would not like to avail any plans which are charged. Moreover, i have not received the detailed kit which states about the various plans and the charges for the same.

Looking forward...

My membership id is [protected]. Oneassist has debited my hdfc credit card with rs 1399/- without my consent and renewed the insurance. They had never called me before renewing or debitting my account. Neither they had mailed anything to me. Now when i call them, they are denying to cancel the policy and refund me the amount. I want my money back. One assist is a fraud company and legal action has to be taken against them for such behavior....

I had logged the claim process for my i phone 6 screen damage. For which they had charged us 2799 rupees. I was out of country and by mistakenly mobile fell down & screen got damaged. After coming back to mysuru i had logged the case. Now they are telling me that you have to log the case with in 48 hours. These terms and conditions has not been informed at time purchase. Below is the mail from one assist.

Dear shamala, br...

I got credit card ending with 3162 four days ago and has been debited with rs.1299/- towards one assist membership fee on 20/sep/2017.

I dint get any call to activate this one assist membership. But they automatically debited amount from my hdfc credit card.

I request you to don't activate this type of subscription in future.

It's unnecessary for me to have a one assist relationship, hence kindly...

I just want to cancel the plan as i don't require it anymore. When i called the customer service they are sooooo irritating and annoying and just not letting me to cancel the plan. They just keep on trying to convince me and i git so much irritated and just disconnected the call from them. Please help me out how to cancel this # membership. My relationship id is 1394674. My bank is hdfc...

Hi sir,

I took insurance from one assist insurance company as it was having tie up with mi india. The insurance is still active and it is valid till 21st december 2017. As my mobile phone was accidentally doped down and physically damaged and water intrusion also there i have filed a claim for repair it.

But as part of one assist cheating, the company is saying that the imei number is changed as part of service...

Sir,
I have been received a membership renewal intimation notice on 14.10.2017. But, i am not given any confirmation to renewal of membership and i am not interested to renew my oneassist membership.
It may be noted that without my confirmation, rs.1399/- has been charged/detected from my credit card/bank account on 14.10.2017 for renewal of membership.
In view of he above, i request you to kindly cancel my renewed...

Cancellation of oneassist membership.
I am a hdfc creditcard holder. The bank has auto depited rs. 1899/- from my creditcard ending with 7070 without my concern on date 10/10/2017. I am not interested about this service. And don't want membership any more. So cancel my membership and refund this debited amount of rs 1899/-.

One assist relationship no :1365705

One assist membership id :[protected]
br...

Dear sir,

I'm using hdfc credit card. You have debited 1899 for one assist and 500 for over limit fee. This is third time i'm complaining about the non information of charges deducting from my account. Also i have called your customer care number. But no response from your side. Need quick response. Please credit those amount to my credit card.

Thanks and regards
Swarna vignesh
[protected]...

I received sms from hdfc bank that rs-1299/- deducted from my credit card to one assist plan on 28/09/2017. Without my permission. I also got a mail and a post from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card. I m continuously calling on[protected], and [protected], but they are not cancelling the service.

Please deactivate and refund my money asap.
Name:...

Claim id 2025781 sir one assist held the phone and not giving back after 10-15 email and 30-40 phone calls daily wasting my time and not taking any solution even the phone is misplace in courier they told me that they will give my money back but till yet from 1st sept they havent given my whole money back (13000 market price+1299 kne assist plan price) should i do fir against him waiting for reply...

Dear sir/madam

My i phone claim no 2375089 is rejected by your company with the reason that my i phone is not deactivated with "find my iphone". But as per my knowledge that my i phone is deactivated from "find my iphone" by me at same day when i file the claim with your team. I have also some of evidences in my support which makes me innocent that my i phone is deactivated from "find my iphone" and i had also attached the...

One assist has been activated on my icici card without my knowledge/conformation, & at 07/10/2017 i got a simply message with deduction of rs 1649

I want you to cancel my subscription and refund my money as soon as possible.

Name: behrouz cheraghzadeh
Date of incident : 07/10/2017
Icici debit card no. Xx6538
Mobile no: [protected]
Email : [protected]@post.com...

Dear sir
During application of my hdfc bank credit card, it was told to me that one assist service will not be activated for my cards before my confirmation and i can cancel it during confirmation call. But i have not received any confirmation call from one assist end and my credit card is debited for such amount.

I am following up with one assist customer care for cancellation of said services and refund of the same...

The executives do not give any valuable response they just answer sorry for the inconvience we will make your claim on priority basis and the time taken is always the same whether its on priority or the same. They just take the call on hold for 5 to 6 mins every time and when u want to make complaint they niether take complaint nor provide u complaint number...

Sir,
i received sms from ICICI bank that Rs 1899 deducted from my account for renewal of one assist plan with out my approval.
Please deactivate the plan and refund my amount asap.
My one asssit ref No: SR[protected]
Date of renewal 06 /10/2017
Attached bank statement for the proof of decuction
Regards
Jawahar Solomon
Mobile No. [protected]
ICICI Ac/No[protected]...