OneAssist Consumer Solutions Complaints & Reviews

Every year rs-1799/- deducted from my hdfc credit card to one assist plan without my permission. I also get email from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co. When i approached customer service to deactivate i did not even receive response from them.

Please deactivate my one assist plan as soon as possible
Oneassist membership number : [protected]

I was enrolled for a wallet insurance and on the day of activation i called for the cancellation, there was an email sent for the same as well. I had a word with people on chat services also provided all my bank details. I received an email on sep 8, please see
Dear akshay,
Greetings from oneassist!

Apology for the inconvenience.
With regards to your recent mail, we would like to inform you that we have already processed refund amount of rs: 3, 999/- on 6 september 2017. The same will reflect in your bank statement within 4 - 5 working days.
We really appreciate your patience and understanding in this matter.
If you require any further assistance, please write to us at [protected]@oneassist.in or call[protected] or[protected].

This mail was sent on 6th september and today is 20th and still no refund and customer care doesnt have any clue about it. Again fake and false promises to wait for another 7-10 days. This is what they do when they want to enroll for insurance they run after your life and post sales services are absolutely pathetic.
I want my refund immediately. Neft transfer doesnt take more than 24 hours so dont give lame excuses.

Respected
I was a transaction by payzap in my credit card but transaction debit in my payzap a/c but not credit in my saving ac & second transaction in my credit card any payzap ac fraud amt. 5000/rs/-. That is calling no. Found your payzap complaint care that no. [protected]. Please update that transaction and refund my amt in wallet. I am a costumer of one assist registered so please provide my amt imminently.

With regards
Kedar nath tiwari
Amar ujala
Moradbad

Mera claim pichle 1 month se pending h mere device bheja gya repair krke toh wo b khrab aya. Uske baad 5 september ko dobara pick up hua toh koi reply hi ni aya. M uske baad se 50 baar call kr chuka hu. Har baar mujhe 48 ghante wait krne k liye bol dete h lekin 15 din se ab tk status update ni hua h tumhara. Kl 14 din baad meri call trnsfr hui thi escalation department me or manoj se baatt hui thi meri toh unhone mujhe 6 bje tk wait krne k liye bola tha. Par unki trf se ab tk koi update ni aya. Unhone mujhe ye b bola tha ki m agli baar jb call krunga toh meri call unke pas transfer kr di jayegi. Raatt ko mne jb dobara call ki toh mujhe ye bola gya ki abhi wo aivalable ni h toh subha unse meri baatt krwa di jayegi. Or jb subha mne call ki toh meri call kisi or k pas transfer kr di gyi. Or wo mujhe pehle toh ye bolte h ki manoj bsy h or fir bote h ki wo aivalable ni h apki company itna jhuth bolti h ki koi had ni h or ab mujhe bol rhe h ki jb tk koi update ni ata. Tb tk wait krte rhiye apke acc toh m phone bhul hi jau or saal baad aap mujhe wapis bhejenge mujhe jldi se mera phone wapis dijiye. Or mera registered mobile no h [protected].

Hii,

I received sms from hdfc bank today that rs-1299/- deducted from my credit card to one assist membership fee. Hdfc customer rang information. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.
And who the hell are you to care about me.. I want my money back. Dont dare again to do this.

Please deactivate and refund my money asap
Name: hardik aghera
Date of incident : 19/09/2017
Hdfc credit card no. Xx6707
Mobile no: [protected]
Email : [protected]@gmail.com

My request (Service request: 2302536) is rejected after 18 days of processing as "the mentioned reason is not valid".

After submitting the request they have sent mail as your documents have been verified. And they have collected my mobile and claim documents with sign. Almost the process has completed up to getting estimation from service center. After getting estimation, they have return back the mobile to me as rejected your request and mentioned rejection reason as "improper handling'.

"if reason is not valid, how can sent mail as "your documents have been verified", how can collect the mobile, claim documents and why they have sent the mobile to the service center. And also it was happened accidentally how can say it is improper handling. If it is improper handling, then all incidents can comes under improper handling. And no incidents get a claim from them.

It has been a month but still now i have no idea of my phone. It doesn't take this much time. I would have rather got it repaired it myself. I have you my money and then waiting for one month. What's the point?? Phone is very necessary it today's life. Every time i call them up, i am told that i ll get it by next week but till now i have no idea about it. They have escalated my complain but it hardly makes a difference. Highly disappointed!!

Received call from hdfc credit bank and they just given information about one assist plan after than they automatically activated this plan and deducted rs-2599/- from my credit a/c. Without my permission. I don't need this plan actually. Please deactivate this plan and refund my money asap

I havent registered with my maid id. Please validate my mobile number [protected] and my name is simon packiaraj s.

Make sure to deactivate this plan asap,. Thanks!

One assist, leave helping your customers they qualify in manipulating and cheating them. I was having an insurance of my mobile i. E iphone 7.
Plan - prolong for mobile 60k to 80k. Membership id : [protected].
Relationship number : 1707951

I recently got my device damaged on 15 september and after confirming from apple's service center that it was liquid damage my father called for liquid damage claim in one assist. I only asked my father to talk to the company because i thought he could handle these people better. As me and my father live in different towns he was unaware about how my cell phone got liquid damage.
While talking to one of the company's person he made that clear that he is not so sure about how and when it got damaged. But the person on the line was reluctant, over smart and manipulative enough to put the date of 8 september on my claim whereas my father kept telling her that "he dont know".
After putting the date as 8 september she told my father about their 48 hours rule.
My father tried to make her understand again and then eventually we filed for the claim on 16th i. E. Within 48 hours.
But we got rejected for not filing it under 48 hours.
What kind of fraudalent company is this?
Cheating people is never going to be okay.
I want my claim to be approved.

I have applied for credit card in hdfc bank a few days ago, and received a call [protected], [protected], [protected], regarding the product confirmation also it was informed to me that credit card on etime processing fee and one asssist charges are total 1899 to be deducted for one time and it will be done after the credit card is provided to you within 5-7 working days. On above mentioned grounds i confirmed the amount to be charged later after receiving the credit card, but on 15 sep 2017 at 10.35 pm the amount 1899 deducted from my hdfc bank account in name of cponeassis. But till then no confirmation was asked from the company yet. Later on 16th i was provided a relationship number, and when i called them and asked for the help they told your amount is deducted from bank and we cant refund the amount. Instead you can take our power plan of 1299 and can get 500 rs. Refunded if needed else do complaining. They forwarded my query on 16 sep 2017 to cancellation deptmt. But yet i am waiting for the call.

Please i request you to please refund my amount back, i dont need any of the services neither from bank (Credit card, loan, etc) nor from one assist.

Hi,

I would like to discontinue my oneassist membership which expires this month. I wanted to discontinue the same last year but your company auto renewed it without any intimation then.
I do not want to continue with the same and hence have dropped an email to [protected]@oneassist.in as well.

Please find below details of the account:

Membership id: [protected]
Relationship number : 545310
Plan : power individual

Please discontinue the same and do not auto renew it.

Dear sir/mam,

Pls see the below screen shot.
My previous claim no sr#1641944 has not been closed since long.

Due to this i am not able to generate the new claim as my mobile has been damaged on 16.09.2017 at around 12:00pm.

Also it is very unfortunate that oneassist call center executives namely "sneha" & "vandana" informed me that they are not able to send sms upon closure of this previous pending claim.

Neither they are able to launch request/complain regarding pending status of my previous complaint no sr#1641944.

In this case if i will not be able to upload documents and generate complaint no for fresh claim who mwill be responsible??

Expactation:

1. One assist must inform me immediately through sms on my registered mobile no [protected] through sms/call about closure of above said claim and allow me at least 48 hours time to raise new complaint after closure of previous pending claim.

You are requested to immediately address the above concern and ensure my expactation must be fulfilled which i believe (Being 48 hours from sorting out of previous pending claim) is very genuien

Regards,

Viral shah ([protected]/[protected])

Maine 6 september ko courtesy handset ki customer care m request ki thi waha bola gaya ki phone pickup hone k 2-3 working din m courtesy handset deliver ho jayega. Mera phone 10 september ko pickup ho gaya magar 17 september tak courtesy handset nhi mila
An customer care wale bol rahe hai ki abhi 3-4 working day ho lagege.
Jab insurance kara tha tab special is baat par dhyan tha ki temporarily handset milega pickup k next day
Pls help me

I received a sms from HDFC Bank that Rs 1299/- has been deducted from my credit card to one assist plan on 24/08//17 without my permission. Inspite of calling the One Assist prior to my policy activation and post activation they are not cancelling the service.

Please deactivate and refund my complete money ASAP(No partial refund).

My One Assist plan details:
Membership ID:[protected]
Replationship No: 948001

I took mobile damage insurance policy from oneassist com[pany which cost almost 1200 rupees and they said your mobile will be repaired from authorised samsung dealer if any damage occur within one year time period. after 20 days my phone slipped from pocket and fall down, its screen broken and got scraches at cover. I called them, they asked for photos of damaged phone and invoices, i uploaded these on its dedicated webportal. Oneassit officials asked few silly queries, from which pocket it has been fallen, what you were doing, how it eskapped from your pocket etc, at the end they said, we registered your calim and handover phone to our courier boy against handover receipt and we will return this phone within 15 days after repairing of concerend part of it. I received mail from oneassist that they received my damaged phone and will proceed soon. after few days i received a mail from oneassist that we given your case to insurance provider company and will inform you as and when we get reply, i was socked because earlier or even terms and conditions it was not mentioned anywhere that they are working through third party insurance company?.. today i received a phone call and email from oneasssit that your claim has been denied by our insurance company provider so we will send back your phone unrepaired...
It is not a matter of few hundred bucks but it is matter of serious fraud, this company oneassist is making fool to inocent people and making big money as a scam.

One assist is a fraud company.

U people just making a fool to customers. When u sell ur insurance then telling him that you repair mobile liquid and damage. And when we send our product for repairing u just reject our claim.And said different types of of excuses.
My mail id :- mozart.[protected]@gmail.com
Relationship no. 2117795
Please return my amount which i paid to your company or repair my mobile.
Else I go for Consumer Court. And file PRL against your company about fraud.

I received sms from hdfc that rs-1299/- deducted from my credit card to one assist plan. Without my permission.. I also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap

Date of incident : 13.09.2017
Hdfc credit card no. Xx6049
Oneassist relationship number : 2772702

On receiving service renewal mail from one assist, i mailed them regarding discontinuation of the services as i am not interested in the same and adviced not to deduct any money from my credit card. Almost 3 times i mailed them. Neither they send any confirmation nor i received any reply from them and suddenly yesterday i was charged rs 1399/- from my credit card, towards one assist renewal charges. On calling the customer care services, they were insisting me to continue the services and when i disagreed they started misbehaving. However, i managed to get my service cancellation request registered. The customer service lady told me that i would receive a call from cancellation team but till now i have not received any. I have been trying to call the customer care services but the call is getting disconnected.
From their attitude i doubt that they are going to call me. I just want to cancel/discontinue the service and want the money to be refunded. One assist is a fraud company and without customers concent they just keep on charging the credit cards.

One assist has been activated on my hdfc for 2 year plan.
And amount have deduction of rs 2999 from my credit card.

I want you to cancel my subscription and refund my money as soon as possible.

I have also mailed & called to one assist for the same, but i have't get any response or refund yet.

Please deactivate and refund my money within a day.
Hdfc credit card no. 5xxx7302
Oneassist relationship number: 2544297,

Please tell me how do i know this is deactivated and amount is refunded?

Please do the need full

Thanks,
Rashmi r

Cancellation of one assist membership
I am a hdfc bank credit card holder. The bank has auto debited rs. 1899/- from my account wuth cust id 46621662. Without my concern on date:14/09/2017. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1899/-

Oneassist relationship number : 27817, 6
Name :- rajat gupta
Mobile no. :- [protect]
Custmor id : 46621662