OneAssist Consumer Solutions Complaints & Reviews

This is regarding the subjected request number. I have tried to request on 2nd sept. 17, but due to my last claim was still pending i was unable to claim for my insurance again. Then after it was successfully done your team member picked my phone on 17th sept. 17. But till now i am getting mails and calls for clarifications about the phone breakage details and even they are asking if the handset is picked up or not. I have asked many times...

I was committed for rs.725/- paytm cashback by oneassist mobile insurance company against purchased extended plan for my iphone 7. Initially plan was given to me by rohit (One of oneassist executives). He took approval from his manager of the said amount (725/- paytm cashback). When i did not receive the cashback, i tried to contact on the number given by him i. E., [protected]. The person who took the call was nadeem. Every time when i had...

Wallet assist insurance policy given by One Assist covers replacement of driving license and PAN card as stated by them while giving policy. The policy was activated on 9th November, 2017.

Yesterday my license was lost. I called up the customer care. They refused to accept the complaint and stated that the license can be replaced only when the wallet is lost.

This is the first time I am coming to know about...

Hi i hav got my i phone damaged, as i feel some moisture has gone in my phone and some short circuit happened, now the insurance company who forced us to take insurance and claimed that all is covered, but now when we need clain they have anser wch are silly that you mis handled the phone, common had this been not the insecurity we would have not gone for insurance and paid the premium unnecessary...

I have given my dvice or insurance and its ben a long tim that te delivery tem is having a wrong adress the employees in the call center dont anser your question and when we ask them to transfer the call to the senior they put it on hold for very long call cnter pople have no coordination infact the delivery team has wrong delivery adress and they are saying the adress can be changed it will be delivered to the place where it was picked up...

Oneassist consumer solutions — forceful enrollment of service
I have been forcefully enrolled in one assist sevice and my hdfc bank credit card account has debited with rs 1299.
Service is started automatically without any permission.
I complained for it on 25/09/2017 at 6:46pm
I don't want their service.
I want refund and cancellation of service.
After repeated requesting them from the day 25/09/2017...

Hi
I was member of oneassist since 2016 year.
My previous membership id:- [protected] was expiring on 21'st sep 2017.
Before this, i have got call from oneassist executive, who forced me to renew my membership, so i did oneline payment.
After renewal, i have been issued new membership id:- [protected] valid till 30th aug 2018.
One calling they have no answer why new membership number has been created when...

Dear concern/ one assist,

I got credit card ending with 6289 one month ago and has been debited with rs.2499/- towards one assist membership fee on 21/aug/2017.

I dint get any call to activate this one assist membership. But they are automatically debited my hdfc credit card.

Request you to don't activate this type of subscription in future.

It's unnecessary for me to have a one...

Hello

Here is to inform you that i insured my phone mi max128gb with imei no. [protected] my phone got damaged in feb’2017. My phone got repaired by your company within a month after three days it stopped working on its own. I reported this thing on your customer care where they suggested me to visit the mi store for further assistance. I went there and they said that the phone cannot be repaired by them because...

I lodge claim in oneassist website but my phone is replaced 3-4 times in service center so website is not showing upload option so i upload replacment letter in invoice bill so oneasist pendency raised plz uplod invoice copy so i upload imvoice letter in addition document 2 so repeted oneassist raised pendency raised plz uplad invoice copy but i uplad invoice copy aready....

I have been forcefully enrolled in one assist sevice and my axis bank account has debited with rs 1899. I don't want their service.
I want refund and cancellation of service.
After repeated requesting them from the day (I. E. 23/9/2017) rs 1899 has been debited. They are not listening and harashing me unnecessarily. They are not refunding my hard earned money. I want cancellation of the service and debited amount be credited...

Dear sir
Mera phone one assist be repair karvaya tha but vo shi she repair nhi hua to maine repick me liye request dali thi to mera phone 23 aug 2017 ko repick ho gya tha but aj mere phone ko gye hue 1 month or 2 days ho gye h abhi tak mere phone ka koi pta nhi h me mera phone kha jab bhi mai customer care mai call krta hu to muje ak he response milta hai me sir ap 24 hours ya 48 hours baad call karna aise chle hue 15 days ho gye h...

I have been forcefully enrolled in one assist sevice and my axis bank account has debited with rs 1899. I don't want their service.
I want refund and cancellation of service.
After repeated requesting them from the day (I. E. 21/9/2017) rs 1899 has been debited. They are not listening and harashing me unnecessarily. They are not refunding my hard earned money. I want cancellation of the service and debited amount be credited...

Hello,

I have received a new credit card ending 5389 and i have been notified on 15th sep'17 that inr 1299/ has been charged on my credit card for one assist which i have never applied for.

To bring to your notice this charge is without my consent and i don't know how the bank is authorized to charge without my consent.

Even i have called in one assist customer care for reversing the charges....

Hello,

As i have received a new credit card (No-[protected]) and surprisingly i have been notified on 23rd sep'17 that inr 1399/ has been charged on my credit card for i protect plan of one assist which i have never applied for.

To bring to your notice this charge is without my consent and i don't know how the bank is authorized to charge without my consent.

Please refund the amount and reversal...

Hello sir

Sir if my name and invoice date cannot be changed i request you to please immediately cancel my membership... As with cancellation of membership within 10 days i can get my full refund...
So sir request you to either. Accept my request to change the date of invoice or cancel my membership

My relationship number is 1571144

Sir i had already emailed this information
br...

One assist forcefully activated services took money from my credit card
Since two months i calling everyday to cancel and refund my money.
Everyday they tell me scripted lines
Our cancelation team will call in 48 hours as per their records i registered complaint on 4 september today is 24th so does it mean 20 days is equal to 48 hour till today i received not a single call from one assist.

They are mentally...

Dear Concern,

I received call from One assist and the amount of 1899/- got deducted from my Hdfc credit card.The ENHANCED WA PRIVILEDGE SINGLE PLAN got activated.

My relationship no-2777672, Kindly cancel my plan for One Assist.I don't need the plan.

Please terminate the plan and refund the amount.

Hope this will be solved ASAP. Thanks in advance.

Hdfc credit card...

Hello

I received sms from hdfc bank that rs-1299/- deducted from my credit card to one assist plan. Without my permission... I also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the criminal offence.

I hereby request to oneassist for my money refund asap otherwise i will take...

We had got our i phone 7 insured vide order no 129560 and paid rs 4999/- as insurance fees. On 19/08/2017 my phone got accidentally damaged and we approached and provided all details and shocked to receive mail as reason exclusion 13-phone not being used by me - which is totally incorrect.

We wish to state that phone is never parted in life for more than 1 minute just for fun or read some chat, so such excuses is surprising...