OneAssist Consumer Solutions Complaints & Reviews

I am a hdfc bank customer. One day (07.09.2017) a person from hdfc bank phone banking credit card division naming himself as sourav called me to my registered mobile no. At hdfc bank & told as i have some loans in the bank they are offering two facility, one a hdfc ergo accidental insurance & an oneassit card security of whom the charges will be paid by the bank and nothing will be deducted from my account or card which means it was free of cost to me. He told me when he would forward the call to the respective company i must response in positive. Naturally i acted as told by him. But i was surprised when my credit card statement comes to me. Both amount was deducted from my credit card. Now my question is why they are taking such fraudulant way to get customer. I think it is mere cheating. I can remember the phone no. Also from where the call came to me. It was[protected]. It is against my will. I was not interested to continue those policy if the amount is borned by me. Please solve the matter at the earliest. Oneassit had given me a relationship no. Which is 2736648.

I had purchased a mi note and had taken a one assist policy which had 100% cover on all kind of loss. Recently my mobile stopped working as some water entered in it while in rain.
The claim has been rejected stating self negligence. Device claim – service request # 2285049.
My question is how do u prepare urself from such unexpected calamity. Why will effect my property knowingly.
I purchasing the policy i was informed liquid damage is also covered. This claim should get processed.

Hello sir/madam my registered mobile no is [protected] and my claim rejected on 6 september and your fraud company not delivered my unrepaired mobile after 1 month today... So please tell me what you want from me... I give last warning to your company if you not delivered my unrepaired mobile within next 4 day's i will file a fir in police station... Fake company... Fake service... Fake promise... Pta nhi kisne allow kr diya en fake company ko india me... Or jo bhi mere friends ye complain dekh rhe hai... Please life me kabhi bhi oneassist se insurance mt krwana ye bilkul fake or fraud company hai...

My device had been damaged and i wanted to claim my insurance for damage repair. I called one assist to claim my insurance. At first they told me to visit their site and fill few details which i did. I was told to upload few documents. For some personal emergency i wasn't able to upload the documents and left the claim as it is. As i was busy i could not upload the documents and wasn't able to inform the company that i couldn't upload. They closed the claim request and they didn't inform me on the day of closing the request. As later, when i was free to claim my request i contacted the company and they denied me to claim my insurance. They said since the claim request has been closed, i have to get my device repaired on my on. This does not make sense at all. Since i didn't even claim my insurance. Just because the claim request has been closed, they said i cannot claim my device insurance. So the money i paid for insurance goes to waste and also i have to pay for the repair for the device (Which they were supposed to do). This company one assist is completely fraud as they are denied my insurance for a stupid reason where i didn't even claim once.

I am a hdfc bank new credit card holder. The bank has debited rs.1299/- from my credit card number ending with 8744 without my concern on date:26/09/2017. I already coplaint customer care. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1299/-

Membership no : 2823146
Name : a. Arunkumar
Cc ending no : xxx8744
Moble : [protected]

On date 30/09/2017 at 08:15 am a call from no. Mobile no.[protected]
Received. The rep. Asking for complaint and said that he is going to refund the amount of 1399/-.
But the person asking various details and sending various otp and asking the same.
It is informed to you that myself not want any service or app on credit card
And not requested any amount transaction (Debit).
It is requested to to refund 1399/- and also not allow any transaction today.

Cancellation of one assist plan and money refund
At the time of activation of credit card the one assist representative called me and telling me the information.
I think this regarding the credit card information. But it is then learnt that the one assist plan is other than credit card uses. With out my permission they have activated the plan and deducted rs.1399 from my credit card. I dont want that plan. Please deactivate the plan and refund my money i. E. Rs. 1399/-.

Relationship no is.2839174

I received sms from hdfc bank that rs-1299/- deducted from my credit card to one assist plan. Without my permission.. I also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap
Date of incident : 12:00pm 28/09/2017
Hdfc credit card no. Xx0183
Oneassist relationship number : 2827890
Name - ravi prakash
Email [protected]@gmail.com
Mobile no. [protected]

Cancellation of one assist plan and money refund
At the time of activation of credit card the one assist representative called me and telling me the information.
I think this regarding the credit card information. But it is then learnt that the one assist plan is other than credit card uses. With out my permission they have activated the plan and deducted rs.1399 from my credit card. I dont want that plan. Please deactivate the plan and refund my money i. E. Rs. 1399/-.

Relationship no is.2839174
Mob. No: [protected]

सर,

मेने आपके पास मेरा मोबाइल दुर्घटना बीमा के लिए भेजा था जिसमे सिर्फ बॉडी के कोने में damage था जिसकी जानकारी मेने स्पष्ट रूप से आपके द्वारा मांगी हुई जानकारी में दिया था और ये भी बताया था की डिस्प्ले को किसी भी प्रकार का नुकसान नहीं हुआ।और मेने आपके कर्मचारी जो मेरा मोबाइल पिकअप करने आया था उसको भी पूरा चैक
करवाया था परतु जब आपके पास से मेरे मोबाइल का दुर्घटना बीमा क्लेम निरस्त किये जाने के बाद आपने मुझे काफी लंबे समय के बाद मेरा मोबाइल मुझे लौटाया और वो भी उस स्थति में जैसा की पहले नहीं था मुझे मेरा मोबाइल जब मिला तो उसकी पूरी स्क्रीन डैमेज थी उसकी बॉडी पूरी खुली हुई थी सबूत-ए-तौर पूरा वीडियो में आपको इस ईमेल से भेज रहा हु

अतः आपसे निवेदन हे की मेरी इस बात पर तुरंत
कार्यवाही हो नहीं तो मुझे उपभोक्ता अदालत में जाना पड़ेगा वेसे भी आपके द्वारा मुझे जिस प्रकार की सर्विस दी गयी हे और जिन कारणों से मेरा डैमेज क्लेम निरस्त किया गया । उसके लिए भी में अदालत में जाऊंगा जिसकी समस्त जानकारी मेने पहले ही आपको ईमेल (10 मार्च 2017 )के माध्यम से दे दी गयी हे

अतः में आपको यह अंतिम ईमेल करके जानकारी अवगत करवा रहा हु। आप इस पर तुरंत कार्यवाही करे अन्यथा मेरे
द्वारा उपभोक्ता अदालत जाने और केस रजिस्टर करवाने के बाद समस्त जिमेदारी आपकी होगी।

धन्यवाद।

प्रार्थी

योगश गौतम

Reg. No.[protected]. membership no. -1558705

We have not asked for any solutions nor help on what basis you taken money from our bank without our permission. And we do not require any assistance to safe guard our credit card. Please take note. That it is not correct what you are doing. And also please note that we do not want your assistance in anyway. Also do not any send any messages to our mobile anymore. Also return our money thank you
Bimal keswan

Hello there

I received sms from hdfc bank that rs-1800/- deducted from my credit card to one assist plan. Without my permission.. I also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap
Date of incident : 25 september 2017
Hdfc credit card no. Xx4060

Ear sir
My self sukhwinder singh. I have purchased mi red mi note 3 handset from mi website on 17 sep 2016 invoice no st reg no.: aaaci0886ksd002 invoice attached for your reference... Invoice no-[protected] at same time i also purchased oneassist liquid and phygical damaged mi protection. Invoice attaced

On 29 aug 2016 i faced problem in my set like voice problem and calling black sensor problem.. I visit to xiomi service centre `bm gadget services pvt ltd 209, adinath shoping center, near pride multiplex, satara road pune`, maharashtra 411040... Where they refuge to repair under warranty and caused given liquid damage sensor litmus paper color is changed... Service record is attached for your refenrece

Then i call to xiomi customer care same time they advice me to call one assist insurance company as i got mi protection at the time of purchased this phone for repairing my handset.. On same day i call to oneassist insurance company and request for repairing my handset.. And submit all relevent documents... After 2 week they pick up my phone on 14 sep 2017.. Reciept is attached with this mail...

On 23rd sep i recieved mail from oneassit where they inform me my claim is rejected and 24 sep 2017 again i mail to oneassist and request to reconsider my case but they denied and delivered my un repaired handset on 29 sep 2017. Both email attached for your reference... Cause they given is
`the subject claim is not admissible under exclusion 10 - loss or damage caused by wilful negligence (No proper care of handset has been taken by insured to safeguard the property)
This problem is occur due to wetting in the rain when i was coming back from my office to home by bike and suddenly rain is started and my cloth get wet and i little bit moisture gone in mobile.. It was sudden incidence in spite of my appeal they refuge to repair my handset...

Dear sir i am really upset by service, in spite handset under warranty xiomi service centre denied to repaire and in spite of insurance for liquid damage company denied for repairing my handset... I dont know what is the meaning of lnsurance for liqued and physical damage..

I request to your honor kindly intervene and ask company to repaire my handset either by xiomi service centre or from insurance company... Sir please intervene in the matter as soon as possible

Sales person says that you will get your driving license and pan-card back if you lost any where. So i purchased plan but when i am calling today on costumer care of oneassist he asked those benefits are not cover in your plan you need to purchase new plan for it. So what to do.

I lost my driving license before 2 days so i called costumer care for get my new driving license. And i know that they are given wrong commitment. Their sales tally-caller are chitter and give wrong commitment to costumer.

Worst service

Hello,

I have received the credit card of hdfc bank 8 days ago and got a message that one assist membership has been activated on your credit card but i didn't request any one assist membership. Account debited with 1299rs. Credit card ending number is 7612. One assist relationship number is 2807086
Please deactivate this service and refund my money.

Thanks!
Shivam parashar

Hi, i am not aware o[censored]pgrading or renewal, i said i will use it for one year only. Now it has been renewed without my permission. Please deactivate my plan and refund my money back. I do not want any further activities from you.

Please refund my one assist mfee money back.

On 25th of september my amount has been deducted from my credit card. First of all i am not able to pay my normal usage, and you simply deduct as a fees. Please stop that and refund my money. I do not want your services any more.

Thanking you

Name : g. Srinivas rao
Phone: [protected]

I got hdfc credit card ending with 0402 5 days ago and has been debited with rs.1299/- towards one assist membership fee on 26/sep/2017.

I dint get any call to activate this one assist membership. But they are automatically debited my hdfc credit card.

Request you to don't activate this type of subscription in future.

It's unnecessary for me to have a one assist relationship, hence kindly resolve the issue and refund the debited amount and never repeat it again without my consent.

Hope i will get back my money asap.

Customer id : 35109826
Name – rakesh kumar
Mob: [protected]

I recieved a sms from axis bank that my acount no. Has been debited by rs. 1899/- on 27/09/2017 just few minutes ago for renewal of one assist m-wallet plan. But my plan is valid upto 28/09/2017 and i don't need to renew this plan. Today i have lodge a complain about not to renew this wallet assist or m-wallet plan by consumercomplaints.in. So i request you to cancel this plan asap and refund my amount rs. 1899/- to my axis bank account from where it was deducted. My relationship no. Is 1339153. Again i don't need any such kind of bogus plan. So cancel my relationship with one assist company.

I am a hdfc bank credit card holder. The bank has auto debited rs. 1499/- from my credit card number ending with 6228 without my concern on date:27/09/2017. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1499/-

Name : a. Mohan babu

Mobile number : [protected]

As my mobile screen got damaged and i have a claim. I purchased it along with the mobile in official website. As my job profile was in traveling places, and i was about to travel so i can't wait for a service. And i registered for the claim within few hours after the accident and i have uploaded all the following documents.

So i as i changed my screen as soon as possible, so i badly need the claim amount for the screen. If not am able to file a case. Am fed up with this. Just claim my bill and give me the claim amount!

I am mohit lamba. I have an salary account with hdfc bank. Last year an amount of 1799 was deducted from my account by oneassist without any prior notice or communication. When i called customer care, then i came to know that one assist has started a membership plan without my consent. I have been trying to stop these services for almost a year, but none of the customer care executives are cooperating in cancelling this service. Again for the second year the membership renewal date is approaching and i am yet to recieve any communication regarding the cancellation of these services.

I am not interested about this service and don't want this membership. So cancel the membership and refund this debited amount of rs.1799/-

My email id: [protected]@gmail.com
Mobile number: +91-[protected]