OneAssist Consumer Solutions Complaints & Reviews

Address: Mumbai City, Maharashtra

The executives do not give any valuable response they just answer sorry for the inconvience we will make your claim on priority basis and the time taken is always the same whether its on priority or the same. They just take the call on hold for 5 to 6 mins every time and when u want to make complaint they niether take complaint nor provide u complaint number

Dec 11, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Oct 18, 2017

OneAssist Consumer Solutions Customer Care's response Dear Umar,

Greetings from OneAssist..!

We are very sorry to hear about your experience and regret the inconvenience caused to you.

We have forwarded your details to our team and they shall update you with the current development on your case.

We appreciate your patience in the interim.

Regards

Brijesh

Team OneAssist.

Verified Support

Oct 18, 2017

OneAssist Consumer Solutions Customer Care's response Dear Umar,

We have shared the status over the call.

Your claim is in Estimation. We are working on it. We will keep you posted.

Regards

Brijesh

Team OneAssist.

Oct 23, 2017

Updated by qumar96 I did not received any estimation till date and i want my handset repaired till this weekend because monday im going for holidays i[censored] cant repair it give me back my damaged handset ill manage it myself after my holidays i dont need one assist to repair it. Kindly do the need full and deliver my handset by saturday either repaired or damaged and close my claim

Verified Support

Nov 10, 2017

OneAssist Consumer Solutions Customer Care's response Dear Umar,

We have shared the status over the call.

We've delivered your handset! Let us know if you need help with anything else.

Regards

Brijesh

Team OneAssist.

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Sir,
i received sms from ICICI bank that Rs 1899 deducted from my account for renewal of one assist plan with out my approval.
Please deactivate the plan and refund my amount asap.
My one asssit ref No: SR[protected]
Date of renewal 06 /10/2017
Attached bank statement for the proof of decuction
Regards
Jawahar Solomon
Mobile No. [protected]
ICICI Ac/No[protected]

Nov 26, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Oct 26, 2017

OneAssist Consumer Solutions Customer Care's response Dear Jawahar,

Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you.

As per your request, plan has been cancelled vide Service Request number 2488894 and the refund has been initiated. It will be credited to your bank/card account in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Brijesh

Team OneAssist.

Nov 25, 2017

Updated by jawahar1965 Sir,
Compliant resolved and i got back my money
Thanks
Regards
Jawahar

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J

jawahar1965

from Vijayawada, Andhra Pradesh

Nov 23, 2017

Sir,
They have not refunded my money back.
They have called once that's all. I have try to reach them through mail and no use.
following is the mail correspondence with them.
Kindly take severe action against them.
Regards
Jawahar
On Thu, Nov 23, 2017 at 10:35 AM, OneAssist wrote:
Dear Jawahar Solomon,

Thank you for reaching out to us!

To help us serve you better, kindly share your query through your E-mail ID registered with us.

If you are an existing customer, you can also call us at[protected].
For new users, kindly contact us at[protected] to know more about our products.

For instant resolution of your queries use Live Chat only via the OneAssist App. Anytime. Anywhere.

App Google

Regards,
Team OneAssist.

On[protected], 10:32, Jawahar Solomon ([protected]@gmail.com) wrote:
Sir,
I have not registered with you this is my mail ID
Regards
Jawahar

On Thu, Nov 23, 2017 at 10:20 AM, OneAssist wrote:

Dear Jawahar Solomon,

Thank you for reaching out to us!

To help us serve you better, kindly share your query through your E-mail ID registered with us.

If you are an existing customer, you can also call us at[protected].
For new users, kindly contact us at[protected] to know more about our products.

For instant resolution of your queries use Live Chat only via the OneAssist App. Anytime. Anywhere.

App Google

Regards,
Team OneAssist.

On[protected], 10:15, Jawahar Solomon ([protected]@gmail.com) wrote:
Sir,
I have made a complaint to consumer complaints and you have replied to refund with in seven days on 25th October still i have
not received the money.
Please do the needful asap
Regards
Jawahar

Sir,
i received sms from ICICI bank that Rs 1899 deducted from my account for renewal of one assist plan with out my approval.
Please deactivate the plan and refund my amount asap.
My one asssit ref No: SR[protected]
Date of renewal 06 /10/2017
Attached bank statement for the proof of decuction
Regards
Jawahar Solomon
Mobile No. [protected]
ICICI Ac/No[protected]

deactivate one assist plan

Virus-free. www.avast.com

On Thu, Nov 23, 2017 at 10:05 AM, OneAssist wrote:

Dear Jawahar Solomon,

Thank you for reaching out to us!

To help us serve you better, kindly share your query through your E-mail ID registered with us.

If you
are an existing customer, you can also call us at[protected].
For new users, kindly contact us at[protected] to know more about our products.

For instant resolution of your queries use Live Chat only via the OneAssist App. Anytime. Anywhere.

App Google

Regards,
Team OneAssist.

On[protected], 10:03, Jawahar Solomon ([protected]@gmail.com) wrote:
Sir,
So far i have not received the refund ass promised by you with in seven days.
Treat this in top priority and clear it
Regards
Jawahar
Dear Jawahar,

Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you.

As per your request, plan has been cancelled vide Service
Request number 2488894 and the refund has been initiated. It will be credited to your bank/card account in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Brijesh

Team OneAssist.

-

Reply

OneAssist Consumer Solutions Customer Care's response, Nov 24, 2017

Verified Support

Dear Jawahar,

Greetings from OneAssist...!

As per our records, Refund of Rs.1899 is processesd on 30-Oct-17 for Renewal. The payment Ref no: CMS691500041. Request you to check with your bank.

Should you require any further assistance, please reach us at [email protected] or 1800-123-3330.

Regards,

Brijesh

Team OneAssist.

OneAssist Consumer Solutions Customer Care's response, Nov 24, 2017

Verified Support

Dear Jawahar,

Greetings from OneAssist...!

As per our records, Refund of Rs.1899 is processed on 30-Oct-17 for Renewal. The payment Ref no: CMS691500041. Request you to check with your bank.

Should you require any further assistance, please reach us at [email protected] or 1800-123-3330.

Regards,

Deepali

Team OneAssist.

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Address: Nalgonda, Andhra Pradesh, 508213

Last year rs.2499 got debited from my account in the name of one-assist. I complained to my bank (Axis bank) but they didn't look into the issue. I never used any one assist services and this year 1200+ got debited from my account. Please cancel the plan and refund my money as i am not using any of your services. Debiting the money without intimating the customer is not appreciable from your part. Kindly refund my money

Nov 18, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Oct 18, 2017

OneAssist Consumer Solutions Customer Care's response Dear Customer

Greetings from OneAssist...!

We deeply regret the inconvenience cause to you. As per your request, we have cancelled your plan vide service request No. 2459218 & the refund will get processed in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards

Sagar

(Team OneAssist)

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K

KamalKang

from Ludhiana, Punjab

Oct 18, 2017

I Kamalpreet Singh got a new Credit Card Registered mobile No. [protected]. Without any information I got a message of one assist fee deduction from my card. So i request you to close this plan and refund my all amount deducted.

Reply

OneAssist Consumer Solutions Customer Care's response, Oct 20, 2017

Verified Support

Dear KamalPreet,

Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you.

As per your request, we have cancelled your plan vide service request No. 2442077 as on 13th October, 2017.

The refund will be processed in bank/card account from which the amount has been debited. It takes 7 to 8 working days for the refund to reflect in your bank/card account.

Should you require any further assistance, please reach us at [email protected] or 1800-123-3330.

Regards,

Deepali

Team OneAssist

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I received hdfc credit card on 12.10.2017. On the same day i received sms rs.1299/- debited from your credit card for one assist. While applying for credit card i did not opted for one assist scheme. Without my knowledge rs.1299/- have been debited from my credit card. I called to one assist customer to cancel the one assist plan and requested for refund but customer care executive keep on convincing me to stay in the plan and ended with within 48hrs our executives call you. Still no one contacted me ragarding this. But i am clearly saying that i do not need this protection plan for my credit cards. So i request you to cancel the one assist plan and refund the debited rs.1299/- from my credit card.

One assist relationship number : 2907436

Nov 18, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Oct 18, 2017

OneAssist Consumer Solutions Customer Care's response Dear Customer

Greetings from OneAssist...!

We deeply regret the inconvenience cause to you. As per your request, we have cancelled your plan vide service request No. 2456150 & the refund will get processed in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards

Sagar

(Team OneAssist)

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Address: 768221

Website: One assist.com

I am a icici debit card holder. The one assist has auto debit to 2000.00 as on date. 16.10.17 from my debit card without my authorization. I have never applied for the same. This is company do activate the service which is not applied for. I don't require this service. So requesting to one assist. Please cancel the service & refu8 the amount on my debit card as early as possible.

Please do the needful and obliged

Nov 17, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Oct 17, 2017

OneAssist Consumer Solutions Customer Care's response Dear Arjun,

Greetings from OneAssist..!

We deeply regret for the inconvenience caused to you & appreciate your patience.

We are unable to find any details, requesting you to kindly share the customer ID or registered mobile number.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Brijesh

Team OneAssist.

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Website: www.oneassist.in

I am a hdfc bank credit card holder. The bank has auto debited rs. 1299/- from my credit card without my concern on date:26/09/2017. I am not interested about this service and don't want this membership any more. And i follow up fro cancellation of this services today but one assist team could not process my cancellation request. Membership and refund this debited amount of rs.1299/-

Customer care are not helping me.

Oneassist relationship number : 2828004
Name :- janakiram
Mobile no. :- [protected]

Nov 18, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Oct 17, 2017

OneAssist Consumer Solutions Customer Care's response Dear Customer

Greetings from OneAssist...!

We deeply regret the inconvenience cause to you. As per your request, we have cancelled your plan vide service request No. 2455481 & the refund will get processed in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards

Sagar

(Team OneAssist)

Oct 19, 2017

Updated by janakiram.lakum Dear sir,

As per above message OneAsist have to cancel my plan and refund amount with in week.but today 19/10/2017 i received a call by 5:56pm from OneAssist team and they are saying 400 will be refund and for cancellation give a cancel request before one year at the time of renwel. Please do needful. As soon as possible. Problem is not resolved

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This is mv rajasekhar, actually i have sent a claime to oneassist, but the claime has been rejected on december 17th 2016, but still now i didn't recieive my unrepaire handset back. I have contacted to oneassist many times every time oneassist said that you definently get it with in 48 hours. But still now i didn't receive my handset. I think oneassist is playing games with me, oneassist think that i am a fool thats why oneassist is doing like this. See i am waiting from 10 months but oneassist is cheating me without sending my mobile back.
My mail id is m. V. [protected]@gmail.com

Dec 3, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Oct 17, 2017

OneAssist Consumer Solutions Customer Care's response Dear Raja,

Greetings from OneAssist..!

We deeply regret for the inconvenience caused to you & appreciate your patience.

We are unable to find any details, requesting you to kindly share the customer ID or registered mobile number.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Brijesh

Team OneAssist.

Oct 17, 2017

Updated by mv rajasekhar my register mobile number is [protected]

Verified Support

Oct 18, 2017

OneAssist Consumer Solutions Customer Care's response Dear Raja,

Greetings from OneAssist..!

We are very sorry to hear about your experience and regret the inconvenience caused to you.

We have forwarded your details to our team and they shall update you with the current development on your case.

We appreciate your patience in the interim.

Regards

Brijesh

Team OneAssist.

Verified Support

Oct 18, 2017

OneAssist Consumer Solutions Customer Care's response Dear Raja,

We tried calling you but the calls were not reachable.

Request you to share your alternative number and a suitable time for us to contact you.

Regards

Brijesh

Team OneAssist.

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Hi one assist team,

I did not apply for one assist plan rs.1299/- and i do not know how it is activated without my permission. Also it is renewed for few years without my permission.

My registered mobile number: [protected]
My one assist relationship number: 204971

I do not want to be your member and i do not want your.
Please deactivate my plan and all of my money.

How i will get confirmation that my plan is deactivated and i am not the member of one assist team?

Regards,
Raja s

Nov 18, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Oct 17, 2017

OneAssist Consumer Solutions Customer Care's response Dear Customer

Greetings from OneAssist...!

We deeply regret the inconvenience cause to you. As per your request, we have cancelled your plan vide service request No. 2455516 & the refund will get processed in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards

Sagar

(Team OneAssist)

Nov 06, 2017

Updated by RajaS1104 Hi,

Could you please confirm that how much money is refunded to me?

Regards,
Raja S

Nov 08, 2017

Updated by RajaS1104 Hello One Assist team,

Any feedback on my request?

Regards,
Raja S

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One assist is a cheat organisation, do not buy insurance from oneassist they close the claim and say no insurance would be provided.
I have taken a mobile insurance from one assist and when claiming when the device got broken one assist closed my complaint stating that the documents are not uploaded despite providing them with all the details.

The claim details can be found at
2308592.

They are also not providing any document details.

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

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Address: Pune, Maharashtra, 413891

Website: one assist membership

Hdfc credit card — cancellation of one assist membership

Cancellation of one assist membership
I am a hdfc bank credit card holder. The bank has auto debited rs. 1299/- from my credit card number ending with 6313 without my concern on date:13/19/2017. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1299/-

Oneassist relationship number : 2914167

Name :- ubedulla nabi mulla
Mobile no. :- [[protected]]
Credit card number ending :- 6313

Nov 16, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Oct 16, 2017

OneAssist Consumer Solutions Customer Care's response Dear Customer

Greetings from OneAssist...!

We deeply regret the inconvenience cause to you. As per your request, we have cancelled your plan vide service request No. 2451731 & the refund will get processed in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards

Sagar

(Team OneAssist)

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Address: Bangalore, Karnataka, 560030

Cancellation of one assist membership
I am a hdfc bank credit card holder. The bank has auto debited rs. 1299/- from my credit card number ending with 6470 without my concern on date:08/10/2017. I am not interested about this service and don't want this membership any more. So cancel the membership and refund debited amount of rs.1299/-

Oneassist relationship number : 2870859
Name :- shashi kiran g
Mobile no. :- [protected]
Credit card number ending :- 6470

Oneassist customer care people where disconnecting call when i was saying about cancellation of this service... Disappointed

Nov 16, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Oct 16, 2017

OneAssist Consumer Solutions Customer Care's response Dear Customer

Greetings from OneAssist...!

We deeply regret the inconvenience cause to you. As per your request, we have cancelled your plan vide service request No. 2447688 & the refund will get processed in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards

Sagar

(Team OneAssist)

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Address: Mumbai City, Maharashtra

I am a hdfc bank credit card holder. The bank has auto debited rs. 1299/- from my credit card without my concern on date:09/10/2017. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1299/-
Customer care are not helping me.

Oneassist relationship number : 2883701
Name :- dharmendra singh
Mobile no. :- [protected]

Oct 13, 2017

Complaint marked as Resolved

Please ignore this complaint...

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Oct 13, 2017

Updated by averma703 I am a hdfc bank credit card holder. The bank has auto debited rs. 1299/- from my credit card without my concern on date:06/10/2017. I am not interested about this service and don't want this membership any more. And i follow up fro cancellation of this services from last four days continuously but one assist team could not process my cancellation request and day by day my account debited from one assist. Firstly they deduct 1299 and after that they again deduct my account with (100 +18) rupees for processing smart emi of one assist i am very frustrated from one assist i feel i am mentally harassed by one assist i so cancel the membership and refund this debited amount of rs.1299/-

Customer care are not helping me.

Oneassist relationship number : 2883464
Name :- abhishek verma
Mobile no. :- [[protected]]

Verified Support

Oct 16, 2017

OneAssist Consumer Solutions Customer Care's response Dear Customer

Greetings from OneAssist...!

We deeply regret the inconvenience cause to you. As per your request, we have cancelled your plan vide service request No. 2444306 & the refund will get processed in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards

Sagar

(Team OneAssist)

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R

Rajneah

from Anjar, Gujarat

Oct 16, 2017

[protected] Time - 4 pm. I'm working in 4th floor and keep our mobile in my shirt pocket. Someone calling me I'm going to receive call by mistake Pull down on ground floor and I'm looking mobile phone found damage condition..., ..., ..., ..., ..., ...!

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Address: Kolkata, West Bengal, 700047

Website: www.oneassist.in/category/wallet-card-theft-protection

I'm raju dasgupta from kolkata, two years or may be three i got a call from hdfc credit card department for a insurance policy to protect my all credit and debit and others card and i got convinced and did a policy, after that very smartly one assist through my hdfc credit card with out my consent every year they just renewed oneassist policy, may be i don't want to continue, hence it's my earnest request that i want my money back and don't want to continue the policy.

Nov 17, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Oct 16, 2017

OneAssist Consumer Solutions Customer Care's response Dear Raju,

Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you.

As per your request, plan has been cancelled vide Service Request number 2451888 and the refund has been initiated. It will be credited to your bank/card account in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Brijesh

Team OneAssist.

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Address: 600004

I got a call from oneassist this morning stating that i will be charged rs1399 for security purposes of my credit card. I was in office and could not speak and understand more with them. I am not interested in such services and i want to cancelthe oneassist yearly service for security, charging rs.1399 on behalf of my credit card as soon as possible.

Nov 18, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Oct 13, 2017

Updated by karthikt23 Please send me confirmation once after cancelling this service to [protected] number

Verified Support

Oct 16, 2017

OneAssist Consumer Solutions Customer Care's response Dear Karthik,

Greetings from OneAssist..!

We deeply regret for the inconvenience caused to you & appreciate your patience.

We are unable to find any details, requesting you to kindly share the customer ID or registered mobile number.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Brijesh

Team OneAssist.

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Address: 520008

I'm a hdfc bank credit card holder. The bank has auto debited rs.1299/- from my credit card number ending with 3571 on date: 08/10/2017. I'm not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1299/-

Oneassist relationship number : 30825981
Name :- arani vijitha
Mobile no. :- [protected]
Credit card number ending :- 3571

Nov 23, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Oct 16, 2017

OneAssist Consumer Solutions Customer Care's response Dear Vijitha,

Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you.

As per your request, plan has been cancelled vide Service Request number 2451868 and the refund has been initiated. It will be credited to your bank/card account in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Brijesh

Team OneAssist.

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I received sms from hdfc bank that rs-1299/- deducted from my credit card to one assist plan on 11/10/17. Without my permission.. I also got a mail and a post from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card. I m continuously calling on[protected], and [protected], but they not cancelling the servicing.

Please deactivate and refund my money asap
Date of incident : 11/10/2017
Hdfc credit card no. Xx6789

Nov 13, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Oct 13, 2017

OneAssist Consumer Solutions Customer Care's response Dear Tejas,

Greetings from OneAssist..!

We deeply regret for the inconvenience caused to you & appreciate your patience.

We are unable to find any details, requesting you to kindly share the customer ID or registered mobile number.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Brijesh

Team OneAssist.

Oct 13, 2017

Updated by TEJAS08 Hello team,

My registered mobile number is [protected], I had also raised a complaint with the bank please check that as well. You might have received an update from bank as well.

Please process the refund ASAP and deactivate the account

Oct 14, 2017

Updated by TEJAS08 Team please update on this ASAP

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A

Ambu K G

from Bengaluru, Karnataka

Oct 13, 2017

I took insurance for my mobile phone and as it is broken now I submitted a claim for repair and they are rejecting that claim for
a reason that the I serviced the device in warranty. Please take necessary action against the company as they are cheating customers.

Reply

OneAssist Consumer Solutions Customer Care's response, Oct 16, 2017

Verified Support

Dear Customer,

Greetings from OneAssist..!

We deeply regret for the inconvenience caused to you & appreciate your patience.

We are unable to find any details, requesting you to kindly share the customer ID or registered mobile number.

Should you require any further assistance, please reach us at [email protected] or 1800-123-3330.

Regards,

Brijesh

Team OneAssist.

Ambu K G's reply, Oct 25, 2017

Registered mobile number is 9747639183. Please see the complaint details fully.

A

Ambu K G

from Bengaluru, Karnataka

Oct 20, 2017

Hi Sir,

I took insurance from One Assist insurance company as it was having tie up with Mi India. The insurance is still active and it is valid till 21st December 2017. As my mobile phone was accidentally doped down and physically damaged and water intrusion also there I have filed a claim for repair it.

But as part of One Assist cheating, the company is saying that the IMEI number is changed as part of service I did from the MI customer service center. But I was not aware the mother board was changed by service center guys for a simple headphone jack issue.

So they are rejecting the claim.

As the claim got rejected I asked for a refund of my money. For that also they are not ready. So, One assist clearly cheating customers by rejecting claim and ignoring refund of money.

So sir, please force these guys to either repair my handset or refund my money. I am running behind this for a long time.

- Date of incident/claim 28th September 2017

* I talked to the Customer executive "Sabiha Qureshi" and she is simply saying that "She can't do anything". I asked for an escalation matrix as well. They are not allowing that as well.

I am adding all the relevant document with this. Please help. this is the last hope for me.

Registered mobile number is [protected]

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A

Ambu K G

from Bengaluru, Karnataka

Oct 25, 2017

Is there any update on this ? Seems like no one is looking into this issue. very sad.

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Address: Pune, Maharashtra

Hi, relationship number : 2902913
On 12th october 2017 morning i took the insurance plan for my 2 mobile by paying 1999each and after the payment done the call was transferred for the verification over there they said me to submit some proof of mobile condition and invoice copy wherein i already inform them that the invoice is not at my name so they said to contact amazon and say them to change the name at invoice copy which i did and amazon said no for it.
Then immediately i contacted oneassist to cancel my plan.
Now they are saying that within 48hour u will get call from cancellation department.
And from there it will take 7 wd to give refund.

And i am still waiting for my call.

I have full recording from the point of taking insurance till applying for the cancellation.

In just few hour they started behaving like other insurance company.

Still i will wait till tomorrow and if i don't get call and my refund i will proceed with legal action.

Oct 26, 2017

Complaint marked as Resolved

I got my refund

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Oct 14, 2017

Updated by Rishi2887 I am still waiting for the call

Oct 14, 2017

Updated by Rishi2887 Now they are saying that now they have taken the cancellation request and in next 48 hours cancellation team will contact you

Oct 14, 2017

Updated by Rishi2887 Seriously guys never ever contact this company for any insurance or protection plan

Oct 14, 2017

Updated by Rishi2887 I called them again now at 7:43 pm, and now they are saying new thing to me that sat and sun is non working day for them and at the prior calls they said me that u will receive call by sat.

and yet there is no call

Oct 14, 2017

Updated by Rishi2887 I have submitted complaint

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R

Rishi2887

from Mumbai, Maharashtra

Oct 16, 2017

No respond from OneAssist yet

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Website: www.oneassist.in

I am a hdfc bank credit card holder. The bank has auto debited rs. 1299/- from my credit card without my concern on date:09/10/2017. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1299/-
Customer care are not helping me.

Oneassist relationship number : 2883701
Name :- dharmendra singh
Mobile no. :- [protected]

Nov 13, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Oct 12, 2017

Updated by DharmU1994 I have received my new hdfc bank credit this month And on date 09/10/2017 i have received a message on my registered mobile number that the oneassist membership plan has been successfully activated on my account. But i haven't requested for any such services anywhere...
Please refund my money and cancel the membership
Oneassist relationship no is 2883701
Registered mobile number is [protected]
Email ID is Bhai.[protected]@gmail.com

Verified Support

Oct 13, 2017

OneAssist Consumer Solutions Customer Care's response Dear Customer

Greetings from OneAssist...!

We deeply regret the inconvenience cause to you. As per your request, we have cancelled your plan vide service request No. 2437868 & the refund will get processed in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards

Sagar

(Team OneAssist)

Nov 02, 2017

Updated by DharmU1994 After 15days there is no response from your side

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Address: Tirunelveli, Tamil Nadu, 627803

Website: One Assist consumer solutions

Dear sir / madam,

This is kanagarajan
One assist relationship # 2901922
Mobile # [protected]

My axis bank a/c no - [protected] has been debited by 1899.00/- for oneassist membership.
I receive phone calls from this no - [protected] regarding one assist service but i do not accept this service without my approval they deducted money from my account. I need my entire hard earned money back.
So i contacted oneassist customer care for three times in past two days and requested for cancellation of my membership. I need the money 1899 rs to be refunded back to my account.
I am totally disappointed with this one assist

Regards
Kanagarajan. K. P

M-[protected]
Email:[protected]@yahoo.com

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Oct 12, 2017

Updated by Venkatesh KP You one assist are really cheating us... I need my money to be refunded

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Address: Faridabad, Haryana, 121005

Registered mobile [protected]
Name bharat kumar

I gave my phone for repair initially and the faults were as given:-

1. Glass broken.
2. Rear camera was not working.

I got my phone after 40 days of waiting finally.

But when i received the phone it had cracks on the screen. I called on same day that screen has 2 cracks on it still. And display was going black.

Re-picked:-
=
After around 15 days you guys re-picked my phone. Now the faults were:-

1. Screen broken/display went black slowly.
2. Rear camera still not working.
3. Dash charging not working.

Finally i recieved my phone after 30 days but still rear camera not working and dash charging not working.

I asked them for re-pickup for the third time on 4th september and they promised it will be picked up soon.

But i have been waiting for pickup for more than a month now.

So my phone is in damaged condition from 5 months.

I have sent multiple emails and made multiple calls but all unresponsive.

Please help ne to escalate.

Regards,
Bharat

Nov 14, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Oct 12, 2017

OneAssist Consumer Solutions Customer Care's response Dear Bharat,

Greetings from OneAssist..!

We are very sorry to hear about your experience and regret the inconvenience caused to you.

We have forwarded your details to our team and they shall update you with the current development on your case.

We appreciate your patience in the interim.

Regards

Brijesh

Team OneAssist.

OneAssist Consumer Solutions Complaints & Reviews

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OneAssist Consumer Solutions reviews & complaints page 141

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