OneAssist Consumer Solutions Complaints & Reviews

I recently purchased vivo v5 plus mobile and i opted for oneassist insurance worth rs.2199/-. But later i returned the phone back as i was not happy with experience and i have asked oneassist to refund my monet worth rs. 2199/- back.

One of the representative called me and took my bank account details. But after that no money is credited to my bank account. Also they are not providing any transaction reference number and any...

My insurance claim over redmi note 4 rejected due to a fake reason, they said that i haven't protected my device. Since this device have a 2.5d curved screen i couldn't find a proper screen guard for it. I have protected my device with case but unfortunately it was broken just a few days ago. Before having a new case the damage happened. There was no damage before this incident. So this is a
Fake reason from one assist to reject my...

I have done insurance for my mobile last year in sep 2016 from one assist. My insurance is expired in sep 2017. One assist executives called regularly for renew the insurance. I regularly asked i am not interested in renew the insurance but one assist executives called regularly. I am fed up from one assist services. The company is harassing the customers....

Hello sir/madam,

I am sagar shrivastava your proposed customer. You have allotted me membership id: [protected]. I am customer of hdfc bank. I don't want to be associate/participate in one assist. The amount of rs 1799 deducted from my credit card endinding no. 9739 for privilege-individual. It requested to terminate the pan & refund my deducted amount immediately.

Other detail are given below:
Name :...

Cancellation of one assist membership
I am a icici bank credit card holder. The bank has auto debited rs. 1399/- from my credit card number ending with 4003 without my concern on date:26/10/2017. I am not interested about this service and don't want this membership any more. So cancel the membership and refund debited amount of rs.1399/-

Oneassist relationship number : 2985289
Name :- s dominicraj
Mobile...

Hi team,

Myself santosh kumar. I had a one assist membership since july. Recently my mobile got damaged and i have called the customer care regarding the claim. Your executive (Namrata) had filed the case and told me to upload the documents with in 48 hours. I have done it on time. Today one of your executive called me and said that your claim is closed as i have not called you guys with in 48 hours. I am really not aware...

Received sms from hdfc bank that rs-1399/- deducted from my credit card to one assist plan on 23/10/17. Without my permission.. I also got a mail and a post from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card. I m continuously calling on[protected], and [protected], but they not cancelling the servicing.

Please deactivate and refund my money asap
Date of incident...

Hello there

I called one assist to deactivate wallet & credit protection policy as they deduct rs. 1899 from my credit card on 13-oct-2017 without my consent & without any prior notice. I called one assist customer care service on the very next day & again so many times to refund my money back as i'm not interested in their plan & not found it useful for me in any way but they are forcing me to continue with the policy. After...

Relationship number : 754892
Mob number : xxxxxx5533

I am here with writing regarding to cancellation of the one assist membership of my icici debit card. I have been trying to cancel the same by calling the customer care but even after several attempts to call and cancel, i am receiving any positive response by the executives. I a being told different stories and being in the plan. I am seriously not interested to keep...

I have taken one assist insurance while buying my mi note 4 phone. My phone got damaged due to rain when i was returning from office. I have raised claim stating my issue that due to rain met with small accident and my phone got damaged as i fell into water. But one assist refused my claim stating this stupid reason that insurance company refused claim stating:

The subject claim is not admissible under exclusion 10 - loss...

I just want to cancel the plan as i don't require it anymore. When i called the customer service they are sooooo irritating and annoying and just not letting me to cancel the plan. They just keep on trying to convince me and i git so much irritated and just disconnected the call from them. Please help me out how to cancel this # membership. My relationship id is [protected]. My hdfc credit card....

Dear sir, i am using hdfc credit card. Please tell me that who are you to protect my card even after by cheating you are making members. I had request you in oct.2016 to cancel member ship of card ending 7520. From next time but you have updated my membership and deducted fee from my card. Now i request you to cancel my membership and refund money. Reffed complaint no. To me. If you fail to do so then definitely i have to file a petition...

I'm a hdfc credit card holder. Last year this october, i unknowingly joined one assist. They took a sum of amount and later refunded half amount back. Later i cancelled the policy and i even have the cancellation number. But they have now debited rs.1899 from my card. Without my consent also. It's a kind of cheating. Very worst performance. I want my whole money to be refunded back....

I had purchased insurance of my laptop with relationship number 1880838 on 24 sep, 2017. Next day for some reason, i decided to cancel that insurance. So after calling them 7-8 times and mailing them, they cancelled my laptop's insurance on 9 oct. Now, today is 24 oct, right one month after my cancellation request. Still didn't received any refund.
Called them so many times, but no use as they are telling me "your refund has processed,...

I am a hdfc bank credit card holder. The bank has auto debited rs. 1299/- from my credit card number ending with 3490 without my concern on date:01/09/2017. I never noticed it since 1 month untill i get statement. I am not interested about this service and don't want any type of membership. When i asked to bank about the same, the bank itself is saying that one assist is having problem of deducting money without noticing the card holder....

Background : i had submitted my phone to one assist to replace the damaged screen and they returned the product on 17oct17.

Complaint : i don't find the product as original as it doesn't match with the snaps taken before handing it over to them.
The display screen is also damaged and a visible crack is witnessed.

Please assist me asap further as this this frustrating from customer point of view else i...

Dear oneassist teamv

I received sms from hdfc bank that rs-1299/- deducted from my credit card to one assist plan. Without my permission.. I dont even know the company and this kind o[censored]nsolicited charging of my credit card. Also such use of my card by the company is really a criminal act.
Please deactivate and refund my money asap
Date of incident : 24 oct 2017
Oneassist membership id: [protected]
Regards...

I buy a new plan for samsung note 8 and extended warranty plan so i call many times but omeassist not response my plan is not active and i do not receive any mails and message so what i do tell me oneassit is not response me and not activate my plan so yogesh says me plz wait tomoorow i always calls and execuutive always says wait tomorrow so what i do...

Hello there

I received sms from hdfc bank that rs-1899/- deducted from my credit card to one assist plan. Without my permission.. I also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap
Date of incident : 16 oct 2017
Hdfc...

I received sms from hdfc bank that rs-1299/- deducted from my credit card to one assist plan. Without my permission.. I also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card without even telling me
Please deactivate and refund my money asap

Sandeep saxena
Mob: [protected]
Email: [protected]@gmail.com...