OneAssist Consumer Solutions Complaints & Reviews

Hi,
I have received a new platinum credit card for icici bank and i have received a call like welcome call. They told the call is from icici bank but didn't inform me that they are calling from oneassist card insurance team. Today rs.1399/- has been deducted from my account. I don't need this card protection plan. I want to de-activate and get refund of the same. Also i want to close this oneassist account to prevent similar charges in next year.
I got a sms with following details:
Oneassist relationship no : 3002549

I want to de-activate the one-assist plan. I'm even ready to close the icici bank credit card itself as it is making too much problems.
Icici credit card number: [protected]
So please de-activate the one-assist plan and refund the charges applied.

This is the second complaint i am raising. two weeks back i raised a complaint for cancelling membership. customer care told that it is cancelled but it is not yet cancelled and no yet refund has got to me. Please cancel my membership as soon as possible.
Membership Id: [protected]
Relationship No : 1394674

Kindly help.
Kindly help.
Kindly help.
Kindly help.

I have been using hdfc credit card
Has been debited with rs.1399/- towards one assist membership fee on
25/oct/2017.

I dint get any call to renew this one assist membership. But they are
Automatically debited my hdfc credit card.

Request you to don't activate this type of subscription in future.

It's unnecessary for me to renew a one assist relationship, hence
Kindly resolve the issue and refund the debited amount and never
Repeat it again without my consent.

Hope i will get back my money asap.

Details:

P revathi
Mobile : [protected]

Hi,

I'm using hdfc credit card. Without any intimation you have deducted the amount of 1399 from my credit card

Last 2 years also i requested you to cancel but you have said that the plan will be cancelled in one year but now it was again repeated and saying that auto renewed without my approval or not even intimated.

I have been contacting you for cancellation of plan for more than 3 weeks but today they are saying that my plan was cancelled on 25th october and still i didn't get my refund. Kindly refund the full amount of rs.1399 asap otherwise i have to necessary action on you. Cheating me every year like this you have to give me totally rs.3399.

Relationship no. - 267209

Company no[protected]

Mere phone mi ka tha mene minor demag hone k karan mene oneassist me diya 10 din bad phone vapish aaya par pura demag aaya or dushre kishika tha mene nahi liyya vapish de diya bad me office jake fowollup liya to bolo ki aapka phone thode time me aa jayega par aaj 9 mahina se upar ho gaya aaj tak oneassist office me se phone bhi nahi aaya me jab bhi phone karta hu vo log bolte hai aapki shikayat le li gae hai aap ko phone aayega par aaj tak phone to dur ki bat hai msg bhi nahi aaya.
Aapki company kya yahi tarike ke customer banati hai to me sabko mana karunga k ke one assist mese kuch na parches kare ya kisi ko kuch lene se bhi mana kare.
Ek dum bakvas services hai aapki kuch manvta hai mera phone vapish kariye.

Dhanyvad..

Cancellation
I am already compline u r customer care to cancel my one assist plan so please kindly refund this my humble request. Please give me refund your deducted amount rs 1399
Please deactivate and refund my money
Name: naresh kumar choudhary
Sbi credit card no. [protected]

Email : [protected]@yahoo.co.in
Mobile no: [protected]
Thank you

Dear sir,

Membership number is [protected]
Name is nagashree k n

Kindly note that, after continuous follow up from you team also my cancellation case is not resolved. I do not want any service from your end. I do not either want any calls from your end regarding the cancellation. The response from the one assist team is pathetic and not at all customer oriented.

I just want to cancel the membership with immediate effect on priority and refund the amount.

Kindly do the needful.

Cancellation of one assist and refund of money
Without any consent from me, it is surprissing how hdfc bank deducted money for activation of one assist plan. Evan i had nit yet activated my credid card yet but the money was debited without my knowledge and consent.
I just receiced sms that one assist membership fees is debited to my credit card. I am surprised to know how bank can do this without my consent or evan when i had not provided my card number to one assist. But without my knowledge i got sms that one assist membership fees is debited to ky card ending 8025. Evan there is no mention of amount debited.
Please do the needful and reverse the charges.
In future also dont activate any subscription

लोगों ने मेरा मोबाइल नहीं बनाया और मेरे क्लेम को रिजेक्ट कर दिया यहां तक तो बात समझ में आती है लेकिन इन्होंने मेरे मोबाइल में से उसके अंदरूनी पार्ट को निकाल लिया जैसे कैमरा और स्क्रीन को बदल दिया मेरी चलती हुई स्क्रीन के बदले उन्होंने एक बंद बेकार स्क्रीन लगाकर मुझे वापस भेज दिया मतलब मोबाइल भी नहीं बनाया और उसका सामान भी निकाल लिया या सीधे-सीधे चोरी और धोखाधड़ी का केस है

I lodged a complaint to cancel one assist m-wallet plan on 27/09/2017. They sent me reply on 28/09/2017 that they cancel my plan of this m-wallet and refund the money rs. 1899/- with in 7 days. My service request no. Is 2393570. There after about 1 month gone till date no communication made by oneassist company regarding refund of money or not any cheque sent to me from this company. Therefore i would request you refund my money to my axis bank account no. [protected] from which the money deducted or send me any cheque. I am sending the screenshot of complain and the reply.

Rs.1899/- was debited from my hdfc credit card on 17.10.2017 as a membership fee of oneassist. Email was sent to cancel the membership on 19.10.2017 with the service query no 2464552. On not cancelling the membership again mailed today on 28.10.2017 with service query no 2498390.

The process to cancel my membership yet not started so that the free cancellation period expire so far my thinking is concern.

I need the cancellation and 100% refund to my hdfc credit card well in time

I am a hdfc bank credit card holder. The bank has auto debited rs. 1899/- from my credit card number ending with 5557 without my concern on date:24/10/2017. I am not interested about this service and don't want this membership any more. So cancel the membership and auto renewal, refund debited amount of rs.1899...

Name :- g mariyappan
Mobile no. :- [protected]
Credit card number ending :- 5557...

Dear oneassist team,

As I already submitted a complaint earlier that my money got deducted from my credit card without my consent. So, KIndly update me about progress in cancellation and refund process of plan vide service request No. 2482332.Also let me know when I'll recieve my refund.

Date of incident : 24 oct 2017
Oneassist membership id: [protected]
Regards
Sumit

I have received a meesage from icici "dear customer, new policy wa privilege single rs. 1899 for cpp/oneassist has been regd vide sr[protected] on 28-oct-17. It will be completed in 1 wkg day."
I have not requested for any service from one assist and i don't want their service kindly deactivate this and don't charge a single amount from my account.
Dheeraj singh

I recently purchased vivo v5 plus mobile and i opted for oneassist insurance worth rs.2199/-. But later i returned the phone back as i was not happy with experience and i have asked oneassist to refund my monet worth rs. 2199/- back.

One of the representative called me and took my bank account details. But after that no money is credited to my bank account. Also they are not providing any transaction reference number and any other details if they have transferred rs. 2199/- to my account.

My insurance claim over redmi note 4 rejected due to a fake reason, they said that i haven't protected my device. Since this device have a 2.5d curved screen i couldn't find a proper screen guard for it. I have protected my device with case but unfortunately it was broken just a few days ago. Before having a new case the damage happened. There was no damage before this incident. So this is a
Fake reason from one assist to reject my claim. I want to get approved the claim or refund 1000₹ that i have given.

I have done insurance for my mobile last year in sep 2016 from one assist. My insurance is expired in sep 2017. One assist executives called regularly for renew the insurance. I regularly asked i am not interested in renew the insurance but one assist executives called regularly. I am fed up from one assist services. The company is harassing the customers.

Hello sir/madam,

I am sagar shrivastava your proposed customer. You have allotted me membership id: [protected]. I am customer of hdfc bank. I don't want to be associate/participate in one assist. The amount of rs 1799 deducted from my credit card endinding no. 9739 for privilege-individual. It requested to terminate the pan & refund my deducted amount immediately.

Other detail are given below:
Name : sagar shrivastava, membership id: [protected].
Mob. No. [protected], hdfc credit card last digit no. 9739
Thanks ®ards
Sagar shrivastva

Cancellation of one assist membership
I am a icici bank credit card holder. The bank has auto debited rs. 1399/- from my credit card number ending with 4003 without my concern on date:26/10/2017. I am not interested about this service and don't want this membership any more. So cancel the membership and refund debited amount of rs.1399/-

Oneassist relationship number : 2985289
Name :- s dominicraj
Mobile no. :- [protected]
Credit card number ending :- 4003

Hi team,

Myself santosh kumar. I had a one assist membership since july. Recently my mobile got damaged and i have called the customer care regarding the claim. Your executive (Namrata) had filed the case and told me to upload the documents with in 48 hours. I have done it on time. Today one of your executive called me and said that your claim is closed as i have not called you guys with in 48 hours. I am really not aware of this before, my mobile was got damaged on friday 18th oct, as i was engaged with some hospital issue i have not called customer care, i was in that a situation that i dont have time to call regarding this mobile. On friday, my mother was in hospital and i was hurry to home to pickup few things and at that time my mobile got damaged at my home. I was busy with this issue for the next 3days. That is the reason, i have called on sunday 22nd oct morning.

First thing is that, i am not aware of this policy that i have to call with in 48hours and none of your sales person have informed me while taking the insurance. Next thing, when i called your executive (Namrata), even she dint inform that the claim will not be accepted. I have informed clearly that it was happened on 18th, she asked me how it had happened and what time it had been but she dint inform me regarding the 48 hours policy. Is she aware of that policy or she wantedly dint inform me??? Next thing she informed me that i have pay 300+ to the insurance company as they will send me the link. I asked that, this point is not informed me while taking the insurance, then she mentioned that it was there in the policy. Now, i want to know as she is aware of the policies, """why dint she inform me that i have to claim with in 48 hours that is there in your policy""".

I had the whole recording with me, where, she never informed about 48 hours policy. If that is the case you guys need to inform me on the same day or you should have not accepted the claim in the call or you should not send me the mails and not ask me to upload the documents. If you really had this policy your system should not accept the dates and the claim. I have called your executive again today and she inform me that"it is our responsibility to inform about this claim on the call while taking the claim" but when i called for the claim they dint inform me. I have all the recordings that i spoke to your executives. I can provide you that.

I want you guys to process my policy as i have submitted the documents as per your requirement, i know i have called you late for the claim only because i did not neglect that i had a hope that one assist will help me on that. You would have close the claim if i have not submitted the doc's or any wrong doc's, but after submitting the whole doc's you are saying this policy is closed saying some other reason.

If i want to cheat you guys, i would have told the incident was happened on the same day, but i told truth as happened.

Hope you understand my situation. Thanking you.

Fyi, please find the attachments of my phone, invoice and email reply's from one assist. My customer id 2246829 sr#2472640

M v santosh kumar,
[protected].