OneAssist Consumer Solutions Complaints & Reviews

One assist (Mobile assist) had activated there plan on my credit card without my permission and charged rs.1299 on my hdfc credit card. I tried to cancel it many times but they are not cancelling it. I want my refund back. Maybe they are waiting for first 30 days to pass, so they can refund only 50% of total amount. They cheated me. I want my money back

I applied for an hdfc credit card after being assured of no charges to be paid. I myself went through the application and specifically opted out of oneassist membership.

Even before activating my card, i get a message of rs 1299.0 being debited with smartemi for oneassist. Without my intent or approval.

Oneassist's customer executives are immensely uncooperative. They argue, lie and even refuse to provide complaint/ref number.

I do not want this membership and i want my money to be refunded. This is fraudulence in bright daylight.

Also, this made me lose faith in hdfc as i had no control over the transaction and i was made liable to pay for it. I will close my credit card.

Card no ending with 4580
Hdfc complaint no. [protected]
Registered phone no. [protected]

I am a hdfc bank credit card holder. The bank has auto debited rs. 1299/- from my credit card without my concern on date:31/10/2017. I am not interested about this service and don't want this membership. So cancel the membership and refund this debited amount of rs.1299/- as early as possible

Oneassist relationship number : 3005212
Service request number for the email query is: 2509001
Sucharita sikdar

Dear OneAssist,

I am a HDFC bank Credit Card Holder .Without any consent, HDFC deducted money for OneAssist MFEE Membership Plan.

I dint get any call to activate this one assist Membership. But the One assist Mfee of Rs.1299 is automatically debited from my HDFC credit card. I am surprised How Bank did this type of illegal activities without taking my approval. As I recieved a Text Message that OneAssist Membership Fee is being deducted from My Credit Card Balance without Mentioning exact Amount. While I check through Net Banking, I saw Rs 1299/- is being Deducted.

Therefore, I don't want this service anymore as this is my personal decision. I need my full money back as earlier as possible

Money Deducted today: 30th October, 2017
HDFC Credit Card:(XXXX XXXX XXXX 6341)
Email:[protected]@gmail.com
OneAssist Relationship No: 3005079

Please do needful as earliest as possible and don't activate this type of subscription in future without my consent. Otherwise I have to Close my Credit Card.

I am a hdfc credit card holder. The bank has auto debited of rs.1899/- on 30/10/2017 in my credit card without my permission. And i didn't get any call to activate this one assist membership. I am not interested about this service. So you please cancelled my one assist membership and refund my money of rs.1899. Hope i will get back my money as soon as possible.

Oneassist rrelationship no:-1423504
Name:- s. Dhanasegaran

Dear concern/ one assist,

I have been using hdfc credit card ending with 9869 and
Has been debited with rs.1299/- towards one assist membership fee

I dint get any call to renew this one assist membership. But they are
Automatically debited my hdfc credit card.

Request you to don't activate this type of subscription in future.

It's unnecessary for me to renew a one assist relationship, hence
Kindly resolve the issue and refund the debited amount and never
Repeat it again without my consent.

Hope i will get back my money asap.

I had taken an insurance policy from one assist (Ma apple total protection plan) for my iphone 6s which covers accidental physical and liquid damage to the phone.

When my phone was damaged in an accident, the claim was rejected from one assist on the basis of 'wilful negligence' (Stating the insurer failed to take precautions and safeguard their device), which does not make any sense since i got the insurance in case there was any accident. They refuse to give the criteria on which they decided that the accident was due to my negligence. I filed for my claim on 30th september 2017. The repair cost amounted to rs 25000/- but they rejected the claim and returned my damaged phone. My insurance expired on 23rd october 2017 and now i am left with a non functioning device.
I want to get my phone repaired. They never gave me a valid reason and kept apologizing instead of helping me. They clearly stated on their product that they provide insurance against accidental liquid damage but they still refuse to approve the claim.

Product id : 026691
Membership id : [protected]

I have been charged rs1299 as oneassist membership fee from my credit card without any prior intimation or approval taken.

I have already logged a complaint with the hdfc bank. Reference id - [protected].

Today i received a call from oneassist saying that they cannot cancel my membership. I need to know why it is not possible for them to cancel the membership which was started without informing the customer. I need my complete refund of rs1299 which was deducted from my credit card or else i will discontinue my hdfc credit card.

I have been using kotak credit card
has been debited with Rs.1399/- towards One Assist Membership Fee on
30/Oct/2017 (8:48PM).

I dint get any call to renew this one assist Membership. But they are
automatically debited my KOTAK credit card.

Request you to don't activate this type of subscription in future.

It's unnecessary for me to renew a One Assist relationship, Hence
kindly resolve the issue and refund the debited amount and never
repeat it again without my consent.

Hope i will get back my money asap

Regards,
K.S.ASLAM
[protected]

Hi,
I have received a new platinum credit card for icici bank and i have received a call like welcome call. They told the call is from icici bank but didn't inform me that they are calling from oneassist card insurance team. Today rs.1399/- has been deducted from my account. I don't need this card protection plan. I want to de-activate and get refund of the same. Also i want to close this oneassist account to prevent similar charges in next year.
I got a sms with following details:
Oneassist relationship no : 3002549

I want to de-activate the one-assist plan. I'm even ready to close the icici bank credit card itself as it is making too much problems.
Icici credit card number: [protected]
So please de-activate the one-assist plan and refund the charges applied.

This is the second complaint i am raising. two weeks back i raised a complaint for cancelling membership. customer care told that it is cancelled but it is not yet cancelled and no yet refund has got to me. Please cancel my membership as soon as possible.
Membership Id: [protected]
Relationship No : 1394674

Kindly help.
Kindly help.
Kindly help.
Kindly help.

I have been using hdfc credit card
Has been debited with rs.1399/- towards one assist membership fee on
25/oct/2017.

I dint get any call to renew this one assist membership. But they are
Automatically debited my hdfc credit card.

Request you to don't activate this type of subscription in future.

It's unnecessary for me to renew a one assist relationship, hence
Kindly resolve the issue and refund the debited amount and never
Repeat it again without my consent.

Hope i will get back my money asap.

Details:

P revathi
Mobile : [protected]

Hi,

I'm using hdfc credit card. Without any intimation you have deducted the amount of 1399 from my credit card

Last 2 years also i requested you to cancel but you have said that the plan will be cancelled in one year but now it was again repeated and saying that auto renewed without my approval or not even intimated.

I have been contacting you for cancellation of plan for more than 3 weeks but today they are saying that my plan was cancelled on 25th october and still i didn't get my refund. Kindly refund the full amount of rs.1399 asap otherwise i have to necessary action on you. Cheating me every year like this you have to give me totally rs.3399.

Relationship no. - 267209

Company no[protected]

Mere phone mi ka tha mene minor demag hone k karan mene oneassist me diya 10 din bad phone vapish aaya par pura demag aaya or dushre kishika tha mene nahi liyya vapish de diya bad me office jake fowollup liya to bolo ki aapka phone thode time me aa jayega par aaj 9 mahina se upar ho gaya aaj tak oneassist office me se phone bhi nahi aaya me jab bhi phone karta hu vo log bolte hai aapki shikayat le li gae hai aap ko phone aayega par aaj tak phone to dur ki bat hai msg bhi nahi aaya.
Aapki company kya yahi tarike ke customer banati hai to me sabko mana karunga k ke one assist mese kuch na parches kare ya kisi ko kuch lene se bhi mana kare.
Ek dum bakvas services hai aapki kuch manvta hai mera phone vapish kariye.

Dhanyvad..

Cancellation
I am already compline u r customer care to cancel my one assist plan so please kindly refund this my humble request. Please give me refund your deducted amount rs 1399
Please deactivate and refund my money
Name: naresh kumar choudhary
Sbi credit card no. [protected]

Email : [protected]@yahoo.co.in
Mobile no: [protected]
Thank you

Dear sir,

Membership number is [protected]
Name is nagashree k n

Kindly note that, after continuous follow up from you team also my cancellation case is not resolved. I do not want any service from your end. I do not either want any calls from your end regarding the cancellation. The response from the one assist team is pathetic and not at all customer oriented.

I just want to cancel the membership with immediate effect on priority and refund the amount.

Kindly do the needful.

Cancellation of one assist and refund of money
Without any consent from me, it is surprissing how hdfc bank deducted money for activation of one assist plan. Evan i had nit yet activated my credid card yet but the money was debited without my knowledge and consent.
I just receiced sms that one assist membership fees is debited to my credit card. I am surprised to know how bank can do this without my consent or evan when i had not provided my card number to one assist. But without my knowledge i got sms that one assist membership fees is debited to ky card ending 8025. Evan there is no mention of amount debited.
Please do the needful and reverse the charges.
In future also dont activate any subscription

लोगों ने मेरा मोबाइल नहीं बनाया और मेरे क्लेम को रिजेक्ट कर दिया यहां तक तो बात समझ में आती है लेकिन इन्होंने मेरे मोबाइल में से उसके अंदरूनी पार्ट को निकाल लिया जैसे कैमरा और स्क्रीन को बदल दिया मेरी चलती हुई स्क्रीन के बदले उन्होंने एक बंद बेकार स्क्रीन लगाकर मुझे वापस भेज दिया मतलब मोबाइल भी नहीं बनाया और उसका सामान भी निकाल लिया या सीधे-सीधे चोरी और धोखाधड़ी का केस है

I lodged a complaint to cancel one assist m-wallet plan on 27/09/2017. They sent me reply on 28/09/2017 that they cancel my plan of this m-wallet and refund the money rs. 1899/- with in 7 days. My service request no. Is 2393570. There after about 1 month gone till date no communication made by oneassist company regarding refund of money or not any cheque sent to me from this company. Therefore i would request you refund my money to my axis bank account no. [protected] from which the money deducted or send me any cheque. I am sending the screenshot of complain and the reply.

Rs.1899/- was debited from my hdfc credit card on 17.10.2017 as a membership fee of oneassist. Email was sent to cancel the membership on 19.10.2017 with the service query no 2464552. On not cancelling the membership again mailed today on 28.10.2017 with service query no 2498390.

The process to cancel my membership yet not started so that the free cancellation period expire so far my thinking is concern.

I need the cancellation and 100% refund to my hdfc credit card well in time