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OneAssist Consumer Solutions Complaints & Reviews

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3.9
Updated: Nov 23, 2025
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3095
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OneAssist Consumer Solutions reviews & complaints page 19

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M
mekala pradeep
Mar 11, 2021
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Iam MEKALA PRADEEP and I used oneassist plan from 11th March 2020 to 11th March 2021. I already informed oneassist to cancel my plan renewal which starts from 11th March 2021. I called oneassist before renewal date about cancelation but they denied. I again called second time and oneassist said your plan will not get renewal without our conformation. But my money debited in my card and I got renewal without any information. So please help me to get cancelation of plan and refund my money immediately.
My plan details ENHANCED WA power single plan. Relationships no.10237396
Ph.no [protected]
Mar 17, 2021
Complaint marked as Resolved 
I made a request for cancellation of my plan and got a call from oneassist agent(female) and she forced me not to cancel my plan and explained about plan for several minutes but I denied her words and said cancel my plan that's it. At last she said your plan will be canceled in 9 to 11 days and you will receive your amount back in your card. But I got amount within 5 days and my plan got canceled. Thankyou
OneAssist Consumer Solutions customer support has been notified about the posted complaint.
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I informed oneassist to cancel the plan renewal before 45 days and I got mail from oneassist that cancelation is under process but they denied and debited my amount rs.1399 without any information for plan renewal. Please refund my amount immediately or else I will file complaint in consumer court.

Cancelation of my plan - Comment #3809797 - Image #0
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    H
    Hitesh0210
    Mar 4, 2021
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    I received sms from icici bank that rs-1899/- deducted from my debit card to one assist plan on 02/03/2021. Without my permission.. I also got a mail and a post from one assist team. I dont even know the company and this kind charging of my debit card. I m continuously calling on customer care no. And contacting through chat, but they not cancelling the servicing.

    Please deactivate and refund my money asap
    Date of incident : 02/03/2021
    Icici Debit account no. : xx676
    +1 photos
    OneAssist Consumer Solutions customer support has been notified about the posted complaint.
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      R
      rjamitsharma
      from Ghumarwin, Himachal Pradesh
      Mar 4, 2021
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      Oneassist call me and I didn't know about it I thought its a fraud call I didn't face any situation where without giving any information or otp they can charge from my account

      There why I said yes to there call

      Letter on I came to know thats a real company

      I called them and asked not to change as I don't want any service

      They said yes

      But even then when I added money to my account after 10 days of deactivation they charged from my account

      Fraud company in india

      Now they are not picking up my call

      Even after waiting for 15 minutes
      OneAssist Consumer Solutions customer support has been notified about the posted complaint.
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        D
        DarshniS
        from Chennai, Tamil Nadu
        Mar 3, 2021
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        Address: 707-708-709, Acme Plaza, Andheri – Kurla Road, Andheri (E), Mumbai, Maharashtra, India - 400059

        I got a call last year from ICICI bank and I took it without knowing what it was about. A woman just started talking about some card plan, and kept asking if I understood what she was saying. Then she said she'll put me on the plan and ended the call! Didn't let me reply, and a few days later I got the plan details in the mail (which I never asked for). Come December 3rd, and Rs. 1899 was taken out of my account.

        I want my plan to be canceled as soon as possible, and 50% refund as per OneAssist's T&C

        Name: Darshni Shivakumar
        Membership ID: [protected]
        +1 photos
        OneAssist Consumer Solutions customer support has been notified about the posted complaint.
        Mar 03, 2021
        Updated by DarshniS         I have not used the plan till now and I never will
        Jul 05, 2021
        Updated by DarshniS         I am still geting useless emails regarding this plan, and nothing about cancellation. I would like the plan to at least get cancelled before this month ends, or I might have to take this issue to ICICI, or just file a complaint in consumer court, since I don't want to get leeched off of by an unethical company.
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          M
          Muskan Patidar
          Mar 2, 2021
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          Recently i have received message from team one assist icici bank saying that

          "hi customer, your walletassist plan will be renewed for another year. Membership fees of rs 1899 will be charged on your icici bank account as applicable - team oneassist"
          I don't want to renew this Plan further. I want to deactivate it.

          I don't even know when this got activated, and i think this people might have deducted same amount even last year also without my notice.
          I request the one assist team to deactivate this immediately and refund my amount asap

          Regards,
          Muskan Patidar
          +1 photos
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            P
            prav221177
            Feb 28, 2021
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            Address: OneAssist Consumer Solutions Private Limited B-24, Manubharati, Azad Lane, Off S V Road, Andheri (W), Mumbai – 400 058.

            The company fraud with me, despite the insurance, did not repair my mobile. My complaint number is 5545923 oneassist company canceled for not informing me in 48 hours even though the company had not informed me about 48 hours. While my complaint was lodged, my company got 17574 compensation 6000 from this company (praveen kumar email id - [protected]@gmail.com contact number - [protected])
            +4 photos
            OneAssist Consumer Solutions customer support has been notified about the posted complaint.
            Mar 28, 2021
            Updated by prav221177             क्या हुआ सर जी कोई सुनवाई नही होगी
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              N
              Nitish006
              from Patiāla, Punjab
              Feb 28, 2021
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              My oneassist plan is auto activated. I am not interested in this plan and want my money back that is charged from my icici credit card.
              My plan is Wallet Protection plan and i have been charged rs. 1599/- for it.

              Kindly refund it soon as it was charged without any consent.

              Relationship no : [protected]
              Plan name: Wallet Protection plan
              Name : Nitish
              OneAssist Consumer Solutions customer support has been notified about the posted complaint.
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                C
                Chidem anusha
                from Noida, Uttar Pradesh
                Feb 27, 2021
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                Address: Yousafgudda

                Hello sir
                My money debited without information immediately refund the amount 1899/-
                OneAssist Consumer Solutions customer support has been notified about the posted complaint.
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                Cancel the any plan activeted immediately cancel my money please refund 1899/- immediately refund amount please
                Reply
                SR[protected]
                Please sir madam immediately refund the amount 1899/-
                Date 22/02/21 please refund
                Reply
                ICICI Bank Card debit card
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                  K
                  Kanna GS
                  Feb 27, 2021
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                  Resolved

                  Previous year without my confirmation they have debited 1899 rupees of money from my account and without even knowing about that i paid. as the same this year yesterday they have auto debited 1899 rupees again without my confirmation on 24th feb 2021 i have complained HDFC and even OneAssist customer care they are explaining me the benifits but not cancelling membership. i am totally on losing side that's why i came to consumer complaints. i don't want that unknown membership and that benefits please help me to et my money back
                  +1 photos
                  Mar 7, 2021
                  Complaint marked as Resolved 
                  After a telephonic conversational argument b/w me and customer care agent finally they had cancelled that plan and returned my money after 5 days
                  OneAssist Consumer Solutions customer support has been notified about the posted complaint.
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                    S
                    Sathishkumar Sathishkumar
                    Feb 27, 2021
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                    Address: Annanagar branch icici bank
                    Website: [email protected]

                    My account has been debited rs 100 many times under ipurgtp-nca please stop it immediately.
                    +1 photos
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                      P
                      [email protected]
                      Feb 25, 2021
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                      Dear sir,

                      The one assist enhanced WA privilege single plan has been activated by some hdfc bank people by saying that it is free lifetime. But my card has been charged with Rs 1899 on 24th Feb 2021. I would like to cancel this and refund the amount into my account.

                      My relationship number with you is 3815008
                      Membership Id : [protected]
                      Name: PRAGASH C

                      Please do needful at earliest
                      OneAssist Consumer Solutions customer support has been notified about the posted complaint.
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                        A
                        asutosh0000
                        Feb 25, 2021
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                        My oneassist plan is auto activated. I am not interested in this plan and want my money back that is charged from my icici debit card.
                        My plan is enhanced wa privilege single plan and i have been charged rs. 1899/- for it.

                        Kindly refund it soon as it was charged without any consent.

                        Relationship no : [protected]
                        Plan name: enhanced wa privilege single plan
                        Name : Ashutosh subhash tiwari
                        OneAssist Consumer Solutions customer support has been notified about the posted complaint.
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                          S
                          shankya
                          Feb 23, 2021
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                          Hello there

                          I Received SMS from that RS-1899/- deducted from my credit card to ONE ASSIST PLAN. without my permission.. i also got a mail from one assist team. i dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

                          Please deactivate and refund my money ASAP
                          OneAssist Consumer Solutions customer support has been notified about the posted complaint.
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                            J
                            Jeswin Varghese
                            Feb 23, 2021
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                            Sir, very disappointing, i have taken oneassist plan for my oneplus 7t mobilephone. My phone has broken, then i did a call to them, they are just saying callme tommorow .. Now its been 2 months . Still saying tommorow.. please do something. Thank you
                            +2 photos
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                              V
                              vibhaxd
                              Feb 22, 2021
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                              On 4th Feb 2021 an amount of 1899 rupees was deducted from my ICICI savings account. Initially I complained my bank and then my complaint was registered. After a while I recieved a call from One Assist customer care and he said that my account was deducted just because I haven't replied 'NO' to their email. That's quite inappropriate for him to say that. If their was no reply from my side that doesn't mean it's a yes and there was no point of taking my money. This is such a filthy way to sell your policies forcefully.Kindly look into this matter else I'll have reach IRDAI against your company.
                              OneAssist Consumer Solutions customer support has been notified about the posted complaint.
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                                K
                                kishorejha
                                Feb 19, 2021
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                                Address: K-880, Sector-23, Sanjay Nagar, Ghaziabad

                                Dear Sir/Madam

                                I never opted the service. Request you cancel the policy.Kindly Rs. 1599 credit my account.

                                Thanks

                                Kishore Kumar Jha
                                [protected]
                                +1 photos
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                                  A
                                  aadi30aug
                                  from New Delhi, Delhi
                                  Feb 18, 2021
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                                  Hi Team,

                                  Please refund my rs 3999 as i did not give any consent for this plan which was activated.

                                  i was charged on my Kotak card. Please refund my amount ASAP.

                                  Customer ID : 9403582
                                  Invoice Number :8549820
                                  Membership ID: [protected]
                                  Plan Name: WA Privilege Single - 3 Yr

                                  Kindly look into this and resolve the issue

                                  Thanks

                                  Regards,
                                  Aditya
                                  OneAssist Consumer Solutions customer support has been notified about the posted complaint.
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                                    J
                                    Juttu balesh goud Balesh
                                    from Ravolkole, Telangana
                                    Feb 18, 2021
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                                    As my account was Debited with the, Amountunt of rs 1899/- whichi s for the one assist WA Privilege single policy which I was not aware of this and my account is debited hence I request the one assist management to look into the matter and cancel my policy and refund my 100% money in to my account as soon as posible and don't do such as any kind of things with my account which is privacy and personal to me
                                    Which I complained the amount was mistake and corrected in this compaint

                                    Thanks
                                    Regard
                                    OneAssist Consumer Solutions customer support has been notified about the posted complaint.
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                                      J
                                      Juttu balesh goud Balesh
                                      from Ravolkole, Telangana
                                      Feb 18, 2021
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                                      As my account was Debited with the, Amountunt of rs 1988/- whichi s for the one assist WA Privilege single policy which I was not aware of this and my account is debited hence I request the one assist management to look into the matter and cancel my policy and refund my 100% money in to my account as soon as posible and don't do such as any kind of things with my account which is privacy and personal to me

                                      Thanks
                                      Regard
                                      OneAssist Consumer Solutions customer support has been notified about the posted complaint.
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                                        V
                                        vishak20
                                        Feb 12, 2021
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                                        Address: TC 57/2136, SNRA-154, Thaliyal Road, Karamana P.O

                                        I received sms from hdfc credit card/- deducted from my credit card to one assist plan on 12/2/21. Without my permission.. I am requesting them to cancel this account for the last years and they are not doing.

                                        Please deactivate and refund my money asap
                                        Date of incident : 12/02/2021
                                        Oneassist account ID 3788576
                                        OneAssist Consumer Solutions customer support has been notified about the posted complaint.
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