OneAssist Consumer Solutions Complaints & Reviews

Hi there

I am HDFC bank account holder. My credit card has been deducted Rupees-1800 to ONE ASSIST PLAN on 31 dec 2020. without my permission or previous intimation. When i asked for cancellation agreed to cancel but they are refusing to refund, without refund what is the use of cancellation. I need my money back ASAP

OneAssist Membership Number : [protected]...

Last year I had send mail to OneAssist to cancel my membership, but they didn't cancelled my membership yet. Now again the bank has auto debited Rs. 2599/- from my HDFC Bank credit card number ending with 8768 without my concern on date:04/02/2021.Last year itself I had send mail to cancel membership and stop autonewal but this year again they debited from account. So kindly cancel the membership and refund this debited amount of Rs.2599/-br...

One assist removed parts from the TV and returned them to me without fixing them.

One Assist Engineer came to my house for television repair.
The red light on my Panasonic TV was blinking 8 times and starting again and again.
But there was no issue with the white line on TV starting.

First, one assist engineer said that there is a backlight issue with your TV, I asked him how you are sure about...

I am a HDFC bank credit card holder . The Company has auto debited Rs. 1399/- from my credit card number ending with 1410 without my authorization on date:21/01/2021. Last Year also the Company debited the same amount but reversed it within 24 Hours. This Service has been started without my authorization and I am not interested in this service and don't want this membership . So cancel the membership and refund this debited amount of Rs.1399/-....

On 27/01/20 1399/- has been deducted from my credit card ending 9585 without my consent just throwing me a email that it will be auto renewed whereas I have cancelled the plan one year... Moreover these are people are telling me I haven't checked my email but they haven't called me...Such irresponsible people they should call the call the customer for a intimation call..Now I have stopped this plan and want my money back...You people can't...

Hello there

I Received SMS from ICICI Bank that RS-1899/- deducted from my credit card to ONE ASSIST PLAN without my permission. I also got a mail from one assist team. I don't even know the company and this kind unsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money ASAP
date of incident : Dec 20, 2021, 20:59...

Membership No. [protected]

With reference to the above number, I had very clearly intimated Via Chat message and email. What audacity do you have to renew the membership without my permission even though I had explicitly informed you over the phone, email, and through your chat module? Cancel it forthwith, please. I DONT WANT TO RENEW THE MEMBERSHIP....

I have raised my issue to cancel my subscription on Jan 5th. But Customer service Executive are not cancellation my subscription and insisting me to take a renewal plan of 900 rupees. After a serious discussion. They have cancelled my subscription on 21st Jan. But on the same day they have deducted 1899 rupees from my HDFC Credit Card. I'm trying to reach the customer service but no one is responding to call....

I have received renewal notice on my email id . [protected]@yahoo.co.in .
As i do not wish to renew my subscription to wallet protection plan, you are requested to cancel the renewal & oblige . Regards

Shekhar Dhairyawan

Relationship no. 168760...

1399 rs debited from ICICI account without any pre-approval or advance notification. . I have already deactivated this policy last year by contacting oneassist but still amount is getting deactivated. This is like scamming people by forcing them into unwanted policy. Worst thing is, this is being allowed by Nationalize bank like ICICI. Please deactivate this....

They have deducted my balance before the renewal date.when they want to tell about the product they will call but when renewal they will deduct without call. Someone has to do something about this product...

Txn of INR 1, 899.00 done on Acct XX117 on 20-Jan-21.Info: IIN*I-Debit*S.Avbl Bal:INR 8, 825.78.Call 18002662 for dispute or SMS BLOCK 117 to [protected]. Deactivate in on assist. Refound on my account...

As I'm not interested in n this service I want to deactivate this existing plan...

Initially when this was purchased I was told that this would be a onetime fee for making the card free for all transactions. My customer relationship number is 9821260. Please cancel my subscription and refund the debited amount of 1899. This is unfair and misleading.
Thank you....

Cancellation of One Assist Membership

I am a HDFC bank credit card holder . The bank has auto debited Rs. 1899/- from my credit card number ending with 3314 without my concern on date:31/12/2020. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of Rs.1899/-

OneAssist Relationship Number : 9663545
Name :- NANDHAKUMARbr...

Hi,
ICIC bank had debited Rupees/1899 from my account for the CPP plan yesterday for the activation of plan.I was never interested in this plan.I had received a call regarding this one month back, and denied this plan for auto debited, and the caller had cut the call, and considering it as a acceptance.

Later I would had called atleast 10 time to customer care of Oneassist, and they said that since the plan is not activated,...

I recieved message that oneassist wallet assist privilege plan rs 1899 will be charged against the plan on your icici bank credit/debit card.
I want to cancel oneassist wallet assist privilege plan on icici debit card.
It is not yet activated, so please cancel it before deduction of charges.
They are just redirecting call to different numbers each time.
Please cancel/deactivate this plan.
Date of incident...

I am member of the one assist insurance. My device is break and delivery to one assist for the repair they do not repair it proper and with that they harm my display brightness and the back pannel too .
They creat the new issue of the brightness . My display is not working properly ....

Hi sir myself is Gururaj having oneassist membership I'd 5259350. Hi sir without any prior intimation oneassist debited amount of rs1899 from my account in the month of September 2020 even after sending a mail to cancel my membership in the year 2019, and also isent lot of mail to cancel my membership after renewal also but iam not getting any response from them just they debited amount and not replying to my mails please help to in the cancellation...

Hi,

I am a HDFC bank credit card holder . The bank has auto debited Rs. 2660/- from my credit card number ending with 5722 without my concern on date:21/12/2020. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of Rs.2660/-

OneAssist Relationship Number : ?
Name :- Sivaramakrishnan V
Mobile No. :- [protected]br...