OneAssist Consumer Solutions Complaints & Reviews

Hello sir
My money debited without information immediately refund the amount 1899/-

Previous year without my confirmation they have debited 1899 rupees of money from my account and without even knowing about that i paid. as the same this year yesterday they have auto debited 1899 rupees again without my confirmation on 24th feb 2021 i have complained HDFC and even OneAssist customer care they are explaining me the benifits but not cancelling membership. i am totally on losing side that's why i came to consumer complaints. i don't want that unknown membership and that benefits please help me to et my money back

My account has been debited rs 100 many times under ipurgtp-nca please stop it immediately.

Dear sir,

The one assist enhanced WA privilege single plan has been activated by some hdfc bank people by saying that it is free lifetime. But my card has been charged with Rs 1899 on 24th Feb 2021. I would like to cancel this and refund the amount into my account.

My relationship number with you is 3815008
Membership Id : [protected]
Name: PRAGASH C

Please do needful at earliest

My oneassist plan is auto activated. I am not interested in this plan and want my money back that is charged from my icici debit card.
My plan is enhanced wa privilege single plan and i have been charged rs. 1899/- for it.

Kindly refund it soon as it was charged without any consent.

Relationship no : [protected]
Plan name: enhanced wa privilege single plan
Name : Ashutosh subhash tiwari

Hello there

I Received SMS from that RS-1899/- deducted from my credit card to ONE ASSIST PLAN. without my permission.. i also got a mail from one assist team. i dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money ASAP

Sir, very disappointing, i have taken oneassist plan for my oneplus 7t mobilephone. My phone has broken, then i did a call to them, they are just saying callme tommorow .. Now its been 2 months . Still saying tommorow.. please do something. Thank you

On 4th Feb 2021 an amount of 1899 rupees was deducted from my ICICI savings account. Initially I complained my bank and then my complaint was registered. After a while I recieved a call from One Assist customer care and he said that my account was deducted just because I haven't replied 'NO' to their email. That's quite inappropriate for him to say that. If their was no reply from my side that doesn't mean it's a yes and there was no point of taking my money. This is such a filthy way to sell your policies forcefully.Kindly look into this matter else I'll have reach IRDAI against your company.

Dear Sir/Madam

I never opted the service. Request you cancel the policy.Kindly Rs. 1599 credit my account.

Thanks

Kishore Kumar Jha
[protected]

Hi Team,

Please refund my rs 3999 as i did not give any consent for this plan which was activated.

i was charged on my Kotak card. Please refund my amount ASAP.

Customer ID : 9403582
Invoice Number :8549820
Membership ID: [protected]
Plan Name: WA Privilege Single - 3 Yr

Kindly look into this and resolve the issue

Thanks

Regards,
Aditya

As my account was Debited with the, Amountunt of rs 1899/- whichi s for the one assist WA Privilege single policy which I was not aware of this and my account is debited hence I request the one assist management to look into the matter and cancel my policy and refund my 100% money in to my account as soon as posible and don't do such as any kind of things with my account which is privacy and personal to me
Which I complained the amount was mistake and corrected in this compaint

Thanks
Regard

As my account was Debited with the, Amountunt of rs 1988/- whichi s for the one assist WA Privilege single policy which I was not aware of this and my account is debited hence I request the one assist management to look into the matter and cancel my policy and refund my 100% money in to my account as soon as posible and don't do such as any kind of things with my account which is privacy and personal to me

Thanks
Regard

I received sms from hdfc credit card/- deducted from my credit card to one assist plan on 12/2/21. Without my permission.. I am requesting them to cancel this account for the last years and they are not doing.

Please deactivate and refund my money asap
Date of incident : 12/02/2021
Oneassist account ID 3788576

Date 27.01.2021 client one assist charges fees 1899 rs . No information and msg nor my nowledge . I just need to close the same and i need my refund process

Hi there

I am HDFC bank account holder. My credit card has been deducted Rupees-1800 to ONE ASSIST PLAN on 31 dec 2020. without my permission or previous intimation. When i asked for cancellation agreed to cancel but they are refusing to refund, without refund what is the use of cancellation. I need my money back ASAP

OneAssist Membership Number : [protected]

Last year I had send mail to OneAssist to cancel my membership, but they didn't cancelled my membership yet. Now again the bank has auto debited Rs. 2599/- from my HDFC Bank credit card number ending with 8768 without my concern on date:04/02/2021.Last year itself I had send mail to cancel membership and stop autonewal but this year again they debited from account. So kindly cancel the membership and refund this debited amount of Rs.2599/-

OneAssist Relationship Number : 3782845
Name :- SABAREESH P H
Mobile No. :- [protected]
Credit Card Number Ending :- 8768

One assist removed parts from the TV and returned them to me without fixing them.

One Assist Engineer came to my house for television repair.
The red light on my Panasonic TV was blinking 8 times and starting again and again.
But there was no issue with the white line on TV starting.

First, one assist engineer said that there is a backlight issue with your TV, I asked him how you are sure about this. He checked again and said that sir backlight is fine, there is a panel issue.
And he gave me 2 options to fix the problem.
1. They will use LG's new panel to Panasonic TV which costs approx. Rs.9000 (I refused to do it immediately).
2. He will repair the panel which costs approx. Rs.4500(I agreed with this option).
He scheduled the Pickup and took the TV.

3-4 days later I got a call from Mr. Ruchin and he said that Sir panel parts are not available, we cannot fix this panel, someone else on the call and he said that try to check some other service center.
After 2 days the TV returned without fixing the problem. I noticed some scratches on the back of the TV. I turned on the TV, I saw a white light on the screen, which was not there before. I asked the person who had come to hand me over, he said that I had no idea about it. I immediately call Ruchin and ask him about the problem. I think some problem has arisen. He denied it and said, on your TV, we opened the panel. This is a panel issue. Whereas before there was no white light on the screen.
Now the Panasonic engineer came to my house and did not change any parts, just cleaned the motherboard and turned on the TV, but the display I was seeing on the TV had some white line problems. Which I watched when the TV came back to me.
He said that there was no need to open the panel of this model, it may have damaged it while opening or fixing it.

One assist engineer revisited at my place but they have not correct answer why the white line is showing on the screen.
One assist engineer Rakesh has admitted that there was no white line when he first came.
When the TV came back to me there is a white line I reported to the same engineer who returned it to me.
I immediately report Ruchin's to this issue, the chat is attached.
Chat is attached TV is running and the screen problem is just because of that white line and parts are removed by one assist.

I reached to one assist because I had already informed the team that something was left on their end or not connected properly.
But one assist team is blaming and harassing me.

I did trust one assist, but they remove the parts from the tv and returned them without fixed, which is wrong.
when they denied nothing missed from their side
I opened the panel myself and found part is missing.
Now when I asked, where is the part they are doing harassment and saying because you opened by self now we are not responsible.
If I don't open it how I know that part was removed by one assist and during revisit one assist denied nothing happened at their end.

Complaint registered on 18-Dec-2020
TV Pickup on 19-Dec-2020
TV Returned back without fix with another issue: 24-Dec-2020
Revisit and confirmed no issue from their side on 30- Dec-2020

I am a HDFC bank credit card holder . The Company has auto debited Rs. 1399/- from my credit card number ending with 1410 without my authorization on date:21/01/2021. Last Year also the Company debited the same amount but reversed it within 24 Hours. This Service has been started without my authorization and I am not interested in this service and don't want this membership . So cancel the membership and refund this debited amount of Rs.1399/-.

On 27/01/20 1399/- has been deducted from my credit card ending 9585 without my consent just throwing me a email that it will be auto renewed whereas I have cancelled the plan one year... Moreover these are people are telling me I haven't checked my email but they haven't called me...Such irresponsible people they should call the call the customer for a intimation call..Now I have stopped this plan and want my money back...You people can't ever auto renew any plan without any type of intimation call...I'm again telling I have cancelled this plan one year...You people just make fool of the customers with their hard earned money

Hello there

I Received SMS from ICICI Bank that RS-1899/- deducted from my credit card to ONE ASSIST PLAN without my permission. I also got a mail from one assist team. I don't even know the company and this kind unsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money ASAP
date of incident : Dec 20, 2021, 20:59 hrs
ICICI Bank Credit Card No.xx2007