OneAssist Consumer Solutions Complaints & Reviews

I am a ICICI bank credit card holder . The bank has auto debited Rs. 1399/- from my credit card number ending with 4009 to one assist without my concern. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of Rs1399/-

Membership No. [protected]
Name : Deepak Thadani

I am a HDFC bank credit card holder . The bank has auto debited Rs. 1399/- from my credit card number ending with 3107 without my concern on date:27/11/2020. I am not interested about this service and don't want this membership any more. As i informed still its happening every year. So cancel the membership and refund this debited amount of Rs.1399/-

OneAssist membership Number : [protected]
Name :- Karthikeyan V
Mobile No. :- [protected]
Credit Card Number Ending :- 3107

I am a ICICI bank credit card holder . The bank has auto debited Rs. 1399/- from my credit card number ending with 9009 to one assist without my concern. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of Rs1399/-

Membership No.[protected]
Name - Nilesh Raoandure

I bought one assist hdfc credit card wallet protection, but I they renewed automatically without any notification about plan expiry or anything. I sent mail regarding this but no reply. So please cancel my protection and give me refund. It got renewed on 28-November-2020.
Mobile Number:- [protected]
Credit card ending:- 5508

I was attending to the call while raining . So at the time of claiming i forgot got to mention it was raining.
Because of that my claim was rejected,
And they are saying that it is mechanical failure which is not covered in plan but it is not mechanical failure . So I went to authorized service center they give a report that it is an water damage

Cancellation of One Assist Membership
I am a HDFC bank credit card holder . The bank has auto debited Rs. 13899/- from my credit card number ending with 4907 without my concern on date:04/11/2020. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of Rs.1899/-

OneAssist Relationship Number : 9125318
Name :- RAMANA RAO
Credit Card Number Ending :- 4907

I am Mahammad Yasin last year they forced me to activate the one assist plan 1899/- it get activated on 11/02/2019 and you have deducted Rs. 1899/- from my HDFC credit card ending with xx3711. But this year on 27/08/2020 again you have deducted the amount without my consent i have not at all renewed the plan and also you have not sent any mail or message before debiting from my account . I have called one assist customer care number many times they are not refunding and not responding properly my amount and not even deactivating the plan.

Refund my Amount back and Deactivate the Plan immediately.

Contact No : [protected]
Email : [protected]@gmail.com
MemberShip ID : Field29

Thanks & Regards
Yasin

I bought a policy for a laptop which is gifted by my brother in law. There is a damage on laptop screen and hinges. I registered a claim which took more than 5 days, asking for this and that docs, and I clearly said that thus is gifted by my broinlaw...they did not say anything that time. Infact, while buying also they did not say that you can't buy policy if this is not gifted by your immediate family member. I just received a call saying since the laptop is gifted by broinlaw but policy is in your name so you cannot file a claim or they will not accept the claim. What nonsense..what is the use of buying a policy..you should not have allowed me to buy. Where are checks in your system, I design systems by profession and these are mandatory checks you should have to prevent users in buying policy not compliant to your policies.

Can you please help me in getting the claim or return the policy amount that I paid. We should not allow such policy companies to run in India. INDIA IS NOW CHNAGED.MIND IT.

I have taken the extended warranty on my Microsoft Surface Book 2 laptop from One Assist Consumer Solutions private limited which is valid until April 25, 2022. I reported a claim on my laptop which was not working properly on November 02, 2020, for which all the documents were successfully verified by the company on November 05, 2020. Then they picked up my laptop on November 07, 2020. As per their policy, they had to share the laptop with the authorized service centre and provided me with the revised estimate within 1 working day. But until today i.e. November 18, 2020, they have not come back with anything. Every day they are giving false assurances. My whole business runs on that laptop and I am adversely affected due to lack of professionalism and services from One Assist. I request your support in this matter. I am attaching a snapshot of the service request for your information.

Please deactivate protection plan.1399 has been debited from my credit card(x8721) to one assist plan without my concern, I do not need any such service and request to deactivate the plan.

I just don't want the subscription and please cancel my subscription for my Axis debit Card ending with 1544.

My relationship no. is [protected]....

Sir, Last 2 years i have complaint to one assist, Not required protection policy. But every year they are debited in my account without getting any permission my side. I need to cancel the protection policy. Really too much for this.

With apply of renewel your company renewe my plan and they got money from my credit card without my permission.

Hi team,

I am a HDFC bank credit card holder . The bank has auto debited Rs. 1399/- from my credit card number ending with 8131 without my concern on date:16/11/2019. I am not interested about this service and don't want this One Assist MFEE membership any more. So cancel the membership and refund this debited amount of Rs 1399/-

However, so many reminder through mail at [protected]@hdfcbank.com

But no response from them.
It was really very shocking.


Thanks and regards
Bhavna Jaiswal
Mob: [protected]
[protected]

I have debited 1399 rs from my credit card without my concern by one assist from HDFC bank .kindly request you to cancell that WA power single plane and refund my amount on prior.
Membership number- [protected]

With aforementioned subject, I, Rameez K. Sumra, received message from OneAssist that “your Enhanced WA Power Single Plan is now active! Your membership number is [protected]” on 5th November 2020, so I checked my credit card bill and they deduct Rs.1399/- on 4th November 2020 in the name of “ONE ASSIST MFEE” which is very criminal act and fraud to me. How dare they deduct from my credit card without my prior permission?? I don’t need their service plus company’s phone call executive officer did not talk in decent manner. I need my money back in 7 working days. If this matter is not resolved by the time specified above, I reserve the right to commence legal proceedings to recover the debt without further notice and this complain may be tendered in court as evidence of your failure to pay. Legal action may result in you having to pay legal costs, interest and could impact on your credit history.
Please refund my money and deactivate whatever concerning to me.
Detail: One Assist MFEE Rs.1399/-
Name : Rameez K. Sumra
Date of incident : 04/11/2020
HDFC Credit Card No. XX-4X04
Mobile No. +[protected]
Email : sumra.[protected]@gmail.com

I have observed that RS-1399/- has been deducted from my Kotak bank Credit card for ONE ASSIST PLAN without my permission. I also got a sms from one assist team. I have not required any membership & any service from this company.

Membership id: [protected]
mobile number: [protected]

Tried calling CC but no one is picking up the call, please refund amount deducted without my consent.

Iam Adi sekhar Reddy using, HDFC credit card, has auto debited Rs. 1899/- from my credit card number ending with 8194, without my concern on date:31/10/2020. I am not interested about this service and don't want this One Assist MFEE membership any more. So cancel the membership and refund this debited amount of Rs 1899/-
Contact no: [protected]

I didn't get any call from one assist regarding their plans, but they charged me rs 1, 899.00 towards subscription.
I just don't want the subscription and please cancel my subscription for my ICICI.
I was hospitalized in October month due to covid in ICU. How I check my mail. They didn't call me. Due to this pandemic and due to hospital I am in very trouble. This 1899.0 rs matters me alot.
Kindly refund and deactivate this service on an urgent basis.

I have observed that RS-1399/- has been deducted from my ICICI BANK saving bank a/c for ONE ASSIST PLAN without my permission. I also got a sms from one assist team. i dont know how this company have debited money from my bank a/c. I have not required any membership & any service from this company.

Please refund my money immediately-
date of incident : 02/11/2020
ICICI A/c no.[protected]
OneAssist Membership ID : [protected]