OneAssist Consumer Solutions Complaints & Reviews

Hi team,

I am a HDFC bank credit card holder . The bank has auto debited Rs. 1399/- from my credit card number ending with 8131 without my concern on date:16/11/2019. I am not interested about this service and don't want this One Assist MFEE membership any more. So cancel the membership and refund this debited amount of Rs 1399/-

However, so many reminder through mail at [protected]@hdfcbank.com

But no response from them.
It was really very shocking.


Thanks and regards
Bhavna Jaiswal
Mob: [protected]
[protected]

I have debited 1399 rs from my credit card without my concern by one assist from HDFC bank .kindly request you to cancell that WA power single plane and refund my amount on prior.
Membership number- [protected]

With aforementioned subject, I, Rameez K. Sumra, received message from OneAssist that “your Enhanced WA Power Single Plan is now active! Your membership number is [protected]” on 5th November 2020, so I checked my credit card bill and they deduct Rs.1399/- on 4th November 2020 in the name of “ONE ASSIST MFEE” which is very criminal act and fraud to me. How dare they deduct from my credit card without my prior permission?? I don’t need their service plus company’s phone call executive officer did not talk in decent manner. I need my money back in 7 working days. If this matter is not resolved by the time specified above, I reserve the right to commence legal proceedings to recover the debt without further notice and this complain may be tendered in court as evidence of your failure to pay. Legal action may result in you having to pay legal costs, interest and could impact on your credit history.
Please refund my money and deactivate whatever concerning to me.
Detail: One Assist MFEE Rs.1399/-
Name : Rameez K. Sumra
Date of incident : 04/11/2020
HDFC Credit Card No. XX-4X04
Mobile No. +[protected]
Email : sumra.[protected]@gmail.com

I have observed that RS-1399/- has been deducted from my Kotak bank Credit card for ONE ASSIST PLAN without my permission. I also got a sms from one assist team. I have not required any membership & any service from this company.

Membership id: [protected]
mobile number: [protected]

Tried calling CC but no one is picking up the call, please refund amount deducted without my consent.

Iam Adi sekhar Reddy using, HDFC credit card, has auto debited Rs. 1899/- from my credit card number ending with 8194, without my concern on date:31/10/2020. I am not interested about this service and don't want this One Assist MFEE membership any more. So cancel the membership and refund this debited amount of Rs 1899/-
Contact no: [protected]

I didn't get any call from one assist regarding their plans, but they charged me rs 1, 899.00 towards subscription.
I just don't want the subscription and please cancel my subscription for my ICICI.
I was hospitalized in October month due to covid in ICU. How I check my mail. They didn't call me. Due to this pandemic and due to hospital I am in very trouble. This 1899.0 rs matters me alot.
Kindly refund and deactivate this service on an urgent basis.

I have observed that RS-1399/- has been deducted from my ICICI BANK saving bank a/c for ONE ASSIST PLAN without my permission. I also got a sms from one assist team. i dont know how this company have debited money from my bank a/c. I have not required any membership & any service from this company.

Please refund my money immediately-
date of incident : 02/11/2020
ICICI A/c no.[protected]
OneAssist Membership ID : [protected]

Please refund the amount deducted from my icici credit card which is highly unauthorised as no permission was taken from me and I didn't got any call.

Dear Sir/ Madam, I have not apply any Enhanced WA Privilege single Plan but it is automatically activated. but i have not applied for such type of plan Please deactivated this plan and return my money to my account.
Membership no. [protected]

Regards
Bantesh Kumar

Hi,
This is Mahesh, last year I said i dont want card protection plan then they retuen money. (They deduct 1499 they returned 999) and now today they activate again that card protection plan. I didn't say anything about plan activation and I didn't any calls from one assisst..Kindly credit my money how much you deduct from my credit card...

Hi Sir/Mam

I Received SMS from RBL BANK that RS-720/- deducted from my credit card to ONE ASSIST PLAN without my permission and I also got a mail from one assist team. I dont even know the company and didn't receive any information from RBL about one assist but suddenly they charged money from my credit card and activated one assist plan. A reputed bank cheating a customer like us and use of my card by the company is really a criminal act.

Please deactivate and refund my money ASAP or else will face legally.

date of incident : 12.35hrs at 28 Oct 2020
Rbl Credit Card No.xx0775
OneAssist policy Number : [protected]

I was unable to register/use my Credit Card, As it was in my office locker. Due to the Lockdown I was not able to get my Card until Today. I got Approval from my Director only to enter my office and get the Card.
Now the Due Amount is Rs.3712 + 600(Paid Today as the charges keep increasing )..
I do not wish to Pay this.I am also willing to cancel my Credit Card.
Please do something about it Quickly..

Credit Card No:1700

OneAssist
Membership id. [protected]
Relationship no 3544006
Valid 8-1-2021
EnhancedWA power single plan

This plan auto renewal was done without informing me and amount debited from my ICICI bank credit card

now i contacted OneAssist help by on line chat from OneAssist mobile app but they say they can not stop auto renewal.

i want to stop auto renewal.for this plan

l

Dear One assist Team,

I have earlier made multiple request to deactivate my One assist membership, in the past in the Month of 9th August 2020, my earlier request number to cancel my membership was 6893531, i had also received a telephonic and SMS confirmation from one assist team, regarding cancellation of my one assist annual membership plan $ Model, however to my surprise today i got a message from HDFC bank, stating one assist membership fee has been debited from my credit card ending 6603.

The Forceful debit of one assist annual membership fee without my consent from my credit card under such circumstance is highly unprofessional, unethical and illegal. As discussed, today with one assist customer care executive today on [protected], i request you to please immediately initiate refund of one assist annual membership fee which has been illegally debited from my HDFC bank credit card ending with 6603, otherwise i will be forced to report this matter to banking ombudsman and initiate necessary legal action on the concern parties involved .

I look forward to your immediate revert on the refund status of the one assist annual membership fee amount debited illegally on 24th October 2020, from my HDFC card ending with 6603 .

Kindly reach out to me for any kind of further clarification on the above mentioned matter.

Thank you

Regards
Himanshu Agarwal
[protected].

One assist solutions has charged INR 1399 on my card without my consent.I came to know about that on 29 September that when the money was deducted and they have renewed the service on 10 September even without informing me.They do not have the right to reduce even a single penny from a customers account without their consent.This is not the right protocol and should have that much of decency to inform the customer by either calling or sending a text message for asking about whether the customer would like to continue for the next year with the company or not. Simply using the card without informing them prior is an offense.
After contacting them for cancelling the service they have somehow only credited an amount of INR 400 that to as a discount.
I want to cancel the one assist programme right now and demand an immediate refund of the remaining amount.
My one assist relationship no. is 8233583

I bought a wallet insurance plan last year on my HDFC credit card (registered mobile no. [protected]) from OneAssist.
I had asked the company to cancel my plan 2 months ago, both via mail and by calling the customer service. But my credit card was still charged Rs1899 for the plan renewal.
I would like you to cancel the said insurance plan and refund the amount deducted from my credit card.

I didn't get any call from one assist regarding their plans, but they charged me rs 2599.00 and converted to 6 month EMI. I just don't want the subscription and please cancel my subscription for my hdfc credit card ending with 3498. Kindly refund and deactivate this service on an urgent basis.

Ph: [protected]

I received a message stating your membership was renewed.I did nt get any mail or message regarding renewal.when I checked my credit card statement rs 1899 was deducted from my credit card ending 9386.please refund deactivate my membership asap

This is to inform you that in the name of James Marvyn Pradhan your company has renewed and activated One assest membership without asking me and my amount has been debited.few months later when I received the mail from One assest membership I had called ur representative she was lady and she told due to technical issues u have been receiving mail and she confirmed that amount will not deducted from your credit card.On August 29 again I received the same message from One Assest membership iD Field29 that One Assest Membership has been renewed which I have know idea even last year they might have deducted my amount when I have applied HDFC credit card which I did not notice at all nor I received any call or any hard copy.

So I have mailed many times about this and I have contacted bank too that I will not pay those amount 1399/-.

Request you to kindly refund the amount as soon as possible please don't force me to register case against this.

Hi,

I am nivedhitha and i have been provided with this credit card saying its a lifetime free credit card, but i can see you people are deducting money without any concern,
registered mobile :[protected]

Kindly revert all the transactions done without my knowledge else surrender my credit card.

if not responded, please be aware that i will surely lift this issue till consumer court.

Regards,
Nivedhitha