OneAssist Consumer Solutions Complaints & Reviews

Please refund the amount deducted from my icici credit card which is highly unauthorised as no permission was taken from me and I didn't got any call.

Dear Sir/ Madam, I have not apply any Enhanced WA Privilege single Plan but it is automatically activated. but i have not applied for such type of plan Please deactivated this plan and return my money to my account.
Membership no. [protected]

Regards
Bantesh Kumar

Hi,
This is Mahesh, last year I said i dont want card protection plan then they retuen money. (They deduct 1499 they returned 999) and now today they activate again that card protection plan. I didn't say anything about plan activation and I didn't any calls from one assisst..Kindly credit my money how much you deduct from my credit card...

Hi Sir/Mam

I Received SMS from RBL BANK that RS-720/- deducted from my credit card to ONE ASSIST PLAN without my permission and I also got a mail from one assist team. I dont even know the company and didn't receive any information from RBL about one assist but suddenly they charged money from my credit card and activated one assist plan. A reputed bank cheating a customer like us and use of my card by the company is really a criminal act.

Please deactivate and refund my money ASAP or else will face legally.

date of incident : 12.35hrs at 28 Oct 2020
Rbl Credit Card No.xx0775
OneAssist policy Number : [protected]

I was unable to register/use my Credit Card, As it was in my office locker. Due to the Lockdown I was not able to get my Card until Today. I got Approval from my Director only to enter my office and get the Card.
Now the Due Amount is Rs.3712 + 600(Paid Today as the charges keep increasing )..
I do not wish to Pay this.I am also willing to cancel my Credit Card.
Please do something about it Quickly..

Credit Card No:1700

OneAssist
Membership id. [protected]
Relationship no 3544006
Valid 8-1-2021
EnhancedWA power single plan

This plan auto renewal was done without informing me and amount debited from my ICICI bank credit card

now i contacted OneAssist help by on line chat from OneAssist mobile app but they say they can not stop auto renewal.

i want to stop auto renewal.for this plan

l

Dear One assist Team,

I have earlier made multiple request to deactivate my One assist membership, in the past in the Month of 9th August 2020, my earlier request number to cancel my membership was 6893531, i had also received a telephonic and SMS confirmation from one assist team, regarding cancellation of my one assist annual membership plan $ Model, however to my surprise today i got a message from HDFC bank, stating one assist membership fee has been debited from my credit card ending 6603.

The Forceful debit of one assist annual membership fee without my consent from my credit card under such circumstance is highly unprofessional, unethical and illegal. As discussed, today with one assist customer care executive today on [protected], i request you to please immediately initiate refund of one assist annual membership fee which has been illegally debited from my HDFC bank credit card ending with 6603, otherwise i will be forced to report this matter to banking ombudsman and initiate necessary legal action on the concern parties involved .

I look forward to your immediate revert on the refund status of the one assist annual membership fee amount debited illegally on 24th October 2020, from my HDFC card ending with 6603 .

Kindly reach out to me for any kind of further clarification on the above mentioned matter.

Thank you

Regards
Himanshu Agarwal
[protected].

One assist solutions has charged INR 1399 on my card without my consent.I came to know about that on 29 September that when the money was deducted and they have renewed the service on 10 September even without informing me.They do not have the right to reduce even a single penny from a customers account without their consent.This is not the right protocol and should have that much of decency to inform the customer by either calling or sending a text message for asking about whether the customer would like to continue for the next year with the company or not. Simply using the card without informing them prior is an offense.
After contacting them for cancelling the service they have somehow only credited an amount of INR 400 that to as a discount.
I want to cancel the one assist programme right now and demand an immediate refund of the remaining amount.
My one assist relationship no. is 8233583

I bought a wallet insurance plan last year on my HDFC credit card (registered mobile no. [protected]) from OneAssist.
I had asked the company to cancel my plan 2 months ago, both via mail and by calling the customer service. But my credit card was still charged Rs1899 for the plan renewal.
I would like you to cancel the said insurance plan and refund the amount deducted from my credit card.

I didn't get any call from one assist regarding their plans, but they charged me rs 2599.00 and converted to 6 month EMI. I just don't want the subscription and please cancel my subscription for my hdfc credit card ending with 3498. Kindly refund and deactivate this service on an urgent basis.

Ph: [protected]

I received a message stating your membership was renewed.I did nt get any mail or message regarding renewal.when I checked my credit card statement rs 1899 was deducted from my credit card ending 9386.please refund deactivate my membership asap

This is to inform you that in the name of James Marvyn Pradhan your company has renewed and activated One assest membership without asking me and my amount has been debited.few months later when I received the mail from One assest membership I had called ur representative she was lady and she told due to technical issues u have been receiving mail and she confirmed that amount will not deducted from your credit card.On August 29 again I received the same message from One Assest membership iD Field29 that One Assest Membership has been renewed which I have know idea even last year they might have deducted my amount when I have applied HDFC credit card which I did not notice at all nor I received any call or any hard copy.

So I have mailed many times about this and I have contacted bank too that I will not pay those amount 1399/-.

Request you to kindly refund the amount as soon as possible please don't force me to register case against this.

Hi,

I am nivedhitha and i have been provided with this credit card saying its a lifetime free credit card, but i can see you people are deducting money without any concern,
registered mobile :[protected]

Kindly revert all the transactions done without my knowledge else surrender my credit card.

if not responded, please be aware that i will surely lift this issue till consumer court.

Regards,
Nivedhitha

Complaint Number 7195697. I am following up for the complaint more than month. The call center says complaint is rejected. There is no communication through Email. Whenever, call center to get proper information, it was kept on hold, so that call gets disconnected automatically.

I am a hdfc bank credit card holder. The bank has auto debited Rs. 1399/- from my credit card number ending with 8760 without my concern on date:9/10/2020. I am not interested about this service and don't want this membership any more. So cancel the membership and refund the debited amount.
Oneassist relationship number : 2737754
Name :- Shagin KS
Mobile no. :- [protected]
Credit card number ending :- 8760

Got a call from bank and they told about the offer on jet privilege credit card ending with 9431.They told you are paying 599 something on annual basis instead we are offering life time free card by paying 199, so accepted for that. But they debited 2199 through one assistance. Could you please help me get a update on why this much amount was debited and i don't want this offer so pls credit that amount back
Please call me at [protected] for further clarification on this query.OneAssist relationship no. is 9843079.

SR number 7345507
Applied for refund on september 30 2020 but still not processed my cancellations and refund process

Seriously, your team always giving false hope to your customers, #SR7299935, what happened with this case, still not resolved yet.

I am HDFC Bank credit card holder. The Bank has auto debited Rs. 1899/- from my credit card, no ending with 5602 without my concern on date: 08.10.2020.
I'm not interested about this service & don't want this membership any more.
So cancel the membership & refund this debited amount of Rs. 1899/-

OneAssist Relationship no-8720545
Name :- NEEHA SHYAM
Credit card ending no- 5602

Cancellation of one assist membership
I am a hdfc bank new credit card holder. The bank has auto debited rs. 1399/- from my credit card number ending with 5968 without my concern on date: 25/09/2020. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1399/-

Name :- koshal sharma
Credit card number ending :- 5968