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OneAssist Consumer Solutions Complaints & Reviews

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3.9
Updated: Nov 23, 2025
Complaints 4086
Resolved
3095
Unresolved
991
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OneAssist Consumer Solutions reviews & complaints page 15

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D
Dr.Prabu
Jun 6, 2021
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Dear sir/madam, I have a membership with oneassist (membership no: [protected])(app relationship no: 2213576). I want to cancel the policy which i have taken with this company. I am unable to do with the app provided and when i call their customer care service they don't help us to cancel it instead they keep insisting to renew the same. Kindly help me.
OneAssist Consumer Solutions customer support has been notified about the posted complaint.
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    K
    Kalu9944
    Jun 6, 2021
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    Address: Shalimar bagh , delhi-110088

    Hi my name is Manju rani gupta. I have icici bank account. Without my authorization, one assist plan have been activated. I havent frequently using this account. When i saw this charge of rs 1899 and call the customer care on [protected], the agent simply refuse and ask irrelevant questions.
    I simply want to cancel the membership and refund the amount.
    Thank you
    OneAssist Consumer Solutions customer support has been notified about the posted complaint.
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      S
      Sankoju Rajkumar
      Jun 6, 2021
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      Address: OneAssist Consumer Solutions Pvt. Ltd. 3rd Floor, Fleet House, Next to Marol Naka Metro Station, Marol Naka, Andheri Kurla Road Mumbai 400059
      Website: www.oneassist.in

      I am a HDFC bank credit card holder . The bank has auto debited Rs. 1399/- from my credit card number ending with 7960 without my concern on date:07/05/2021. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of Rs.1399/-

      OneAssist Relationship Number : 2040406
      Membership ID : [protected]
      Name :- Sankoju Rajkumar
      Credit Card Number Ending :- 7960
      Aug 7, 2021
      Complaint marked as Resolved 
      OneAssist Consumer Solutions customer support has been notified about the posted complaint.
      View replies
      Dear Sankoju Rajkumar, We have forwarded your details to the relevant team. Our team will connect with you within 24-48 working hours. Your patience in the meantime is highly appreciated - Prachi, Team OneAssist.
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        R
        ruparaja
        Jun 5, 2021
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        Dear Team
        I requested to cancel my OneAssist account for the past 2 years but it was not done .So I urge you to cancel the account as soon as possible.
        +1 photos
        OneAssist Consumer Solutions customer support has been notified about the posted complaint.
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          C
          c d madhu
          Jun 5, 2021
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          Address: C D Madhu, Gangtok

          I have placed a request to One Assist to cancel my membership No [protected] vide request verification code 826902. Unfortunately it has been found that as per message received from HDFCBK the member ship premium charges amounting to Rs 1399 has been debited to my CC 4019. This has been going with out my concerned.
          As I need not no more services from One Assist I am being request to the concern to cancel my membership at the earliest.
          Aug 7, 2021
          Complaint marked as Resolved 
          OneAssist Consumer Solutions customer support has been notified about the posted complaint.
          View replies
          Dear C D Madhu, We regret the inconvenience caused to you. That's not the experience we want for you. Please provide your Membership details and contact information via this link http://survey.webengage.com/ws/~1qq44ps and Our team shall look into your concern and connect with you within 24-48 working hours to provide a resolution - Prachi, Team OneAssist.
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            S
            sdey123
            Jun 4, 2021
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            I received a call about the one assist services and the next day 1899 was deducted without my permission for the same. I recieved a mail welcoming me to this service when I didn't even want to sign up. I have been trying to call and cancel the membership for the whole day but I've been on hold for more than 15 minutes each time i have called.

            Please cancel this membership and refund the money immediately. Ref ID: SR[protected]
            OneAssist Consumer Solutions customer support has been notified about the posted complaint.
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            Dear Customer, We regret the inconvenience caused to you. That's not the experience we want for you. Please provide your Membership details and contact information via this link http://survey.webengage.com/ws/~1qq44ps and Our team shall look into your concern and connect with you within 24-48 working hours to provide a resolution - Nitesh, Team OneAssist.
            Reply
            Last year I had received two calls about the one assist services in the first call they told me about one assist and in the next call they force me to say a numerical code and the next day 1899 was deducted without my permission for the same. I have made a complaint to the ICICI but useless and I received a mail welcoming me to this service when I didn't even want to sign up. I have been trying to call and cancel the membership for the whole day I cannot find any contact neither the branch staff But this time again they are coming back again to renew so I want to close my account from ICICI so I have to withdraw all my money because they are going to loot my money for nothing. I want ICICI to cancel the membership of OneAssist which was done without my knowledge otherwise I will approach legalonlineindia.
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              N
              Nitish23
              May 31, 2021
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              Hi There,

              I have received an sms on from ICICI bank that 1399 has been deactivated with prior information whether I want to renew or not. I want the money back ASAP. It has been continuously two years where they have did this.
              Aug 7, 2021
              Complaint marked as Resolved 
              OneAssist Consumer Solutions customer support has been notified about the posted complaint.
              View replies
              Dear Nitish, We regret the inconvenience caused to you. That's not the experience we want for you. Please provide your details via this link http://survey.webengage.com/ws/~1qq44ps and add your Membership ID and our team shall connect with you to discuss further and try to provide a resolution- Prachi, Team OneAssist.
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                G
                Gaddam Venkatesh
                May 31, 2021
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                Address: HAYATHNAGAR, NEAR MOTHER DAIRY

                I am an ICICI bank credit card holder . The bank has auto debited Rs. 1399/- from my credit card number ending with 1009 without my concern . I am not interested about this service and don't want this membership any more. So cancel the membership.

                Kindly refund it soon as it was charged without any consent.

                NAME: G VENKATESH
                CARD NO: [protected]
                MOBILE: [protected]
                Aug 7, 2021
                Complaint marked as Resolved 
                OneAssist Consumer Solutions customer support has been notified about the posted complaint.
                View replies
                Dear Gaddam Venkatesh, We regret the inconvenience caused to you. That's not the experience we want for you. Please provide your details via this link http://survey.webengage.com/ws/~1qq44ps and add your Membership ID and our team shall connect with you to discuss further and try to provide a resolution- Prachi, Team OneAssist.
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                  G
                  Golden27
                  May 30, 2021
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                  My account got debited for the plan on 19th April 2021, I've given the cancellation request but the plan not yet cancelled. I request one assist should cancel my plan request and should give my refund.
                  Membership id : [protected]
                  Aug 7, 2021
                  Complaint marked as Resolved 
                  OneAssist Consumer Solutions customer support has been notified about the posted complaint.
                  View replies
                  Dear Customer, We regret the inconvenience caused to you. That's not the experience we want for you. Please provide your details via this link http://survey.webengage.com/ws/~1qq44ps and add your Membership ID and our team shall connect with you to discuss further and try to provide a resolution- Prachi, Team OneAssist.
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                    I
                    imsanjayk
                    May 29, 2021
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                    Address: 707-708-709, Acme Plaza, Andheri – Kurla Road, Andheri (E), Mumbai 400059

                    OneAssist auto-renewed my membership by deducting Rs.1399 from my bank account, in spite of me informing them to cancel the membership.

                    After logging into their portal, I do not even see any active payment method being used for the deductions. So technically, they do not even reveal to the customer which bank account/card they are using for the deductions. It is up to only the customer to find which account is being used by going through the statements of his/her various accounts.

                    Please make them cancel the membership and refund back the amount to my account immediately.

                    Relationship number 7036877.
                    OneAssist Consumer Solutions customer support has been notified about the posted complaint.
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                      S
                      sambandan prakash
                      May 29, 2021
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                      I kindly request to cancel my oneassist plan. From 2018 onwards, for the past 4 years without any request/approval they are deducting Rs.1399 from my credit card.
                      So. I'm not interested to continue the same. Pl cancel the plan

                      Name : PRAKASH S
                      Credit card name : HDFC VISA
                      Card no.: 4854 98XX XXXX 7331

                      Thanks & Regards
                      S.PRAKASH
                      Aug 7, 2021
                      Complaint marked as Resolved 
                      OneAssist Consumer Solutions customer support has been notified about the posted complaint.
                      View replies
                      customer ID no. 379582
                      Reply
                      Dear Prakash, We regret the inconvenience caused to you. That's not the experience we want for you. Please provide your details via this link http://survey.webengage.com/ws/~1qq44ps and add your Membership ID and our team shall connect with you to discuss further and try to provide a resolution- Prachi, Team OneAssist.
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                        M
                        Mayank2206
                        May 27, 2021
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                        Resolved

                        Hello I have a MacBook Pro 2019 tochbar. variant I filed a claim against it And I got the claim even after the product came I saw there are major scratches on the screen and Touch Bar and I want a new MacBook Pro
                        +1 photos
                        +3 videos
                        Aug 9, 2021
                        Complaint marked as Resolved 
                        OneAssist Consumer Solutions customer support has been notified about the posted complaint.
                        Verified Support
                        May 27, 2021
                        OneAssist Consumer Solutions Customer Care's response                         Dear Mayank, We regret the inconvenience caused to you. That's not the experience we want for you. Please provide your details via this link http://survey.webengage.com/ws/~1qq44ps and add your Membership ID and our team shall connect with you to discuss further and try to provide a resolution- Prachi, Team OneAssist.
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                          S
                          Shravan S Warrier
                          May 27, 2021
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                          The one assist is renewing the plan without any permission of mine.And the notification for renewal comes only at the day and they did not notify before that and did not ask if the plan should be renewed or not
                          Aug 7, 2021
                          Complaint marked as Resolved 
                          OneAssist Consumer Solutions customer support has been notified about the posted complaint.
                          View replies
                          Dear Shravan, We regret the inconvenience caused to you. That's not the experience we want for you. Please provide your details via this link http://survey.webengage.com/ws/~1qq44ps and add your Membership ID and our team shall connect with you to discuss further and try to provide a resolution- Prachi, Team OneAssist.
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                            B
                            B Sreenivasulu
                            May 27, 2021
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                            Resolved

                            Address: Hdfc bank credit card

                            Dear Sir
                            With regard to the above I wish to inform you that I have taken one assist in the year 2019 after that with out my knowledge or with out my consent in 2020 also they have renewed the one assist membership that's ok.But this year also they have renewed my one assist membership with out my consent and even with out any information. I'm not at all interested in this so please cancel my one assist membership. Kindly do the needful.Please recredit to my credit card.

                            Your Faithfully
                            Barki Sreenivasulu
                            [protected]
                            sreenivasb4u.[protected]@gmail.com
                            Aug 7, 2021
                            Complaint marked as Resolved 
                            OneAssist Consumer Solutions customer support has been notified about the posted complaint.
                            View replies
                            Dear Barki Sreenivasulu, We regret the inconvenience caused to you. That's not the experience we want for you. Please provide your details via this link http://survey.webengage.com/ws/~1qq44ps and add your Membership ID and our team shall connect with you to discuss further and try to provide a resolution- Prachi, Team OneAssist
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                              G
                              Gauri555
                              from Kolkata, West Bengal
                              May 26, 2021
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                              It has been many years that I have no contact with OneAssist and no Cards details and other details have been stored in it, but suddenly they have informed me that they are deducting Rs 1899 from my account. Please cancel my account. I was never using or utilizing the services of Oneassist nor I want to continue. Please cancel the account membership no [protected] for Enhanced WA Privilege Single Plan.

                              regards
                              G.Shankar
                              OneAssist Consumer Solutions customer support has been notified about the posted complaint.
                              View replies
                              In spite of the complaint and the request to cancel my membership, I got a message that they are deducting Rs 1899 for renewal of membership which I am not using and do not want. Please cancel the membership do not renew it and do not deduct the money. I have never used your services.

                              regards
                              G.Shankar
                              Reply
                              They have deducted Rs 1899 from my account even after my request for cancellation of the services. I am not using the services at all and have no cards registered in it. I demand closing the membership and services and refund my money.
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                                A
                                altafhussain
                                May 26, 2021
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                                Resolved

                                Address: OneAssist Consumer Solutions Private Limited 3rd Floor, Fleet House, Next to Marol Naka Metro Station Marol Naka, Andheri Kurla Road, Mumbai 400059

                                Hello on March 8 I called one assist and talk to them because they deducted 1399₹ from my account without my knowledge then after that on April 8 again they deducted 400₹ again without my knowledge please take action on this scammers
                                Aug 7, 2021
                                Complaint marked as Resolved 
                                OneAssist Consumer Solutions customer support has been notified about the posted complaint.
                                View replies
                                Dear Altaf, We regret the inconvenience caused to you. That's not the experience we want for you. Please provide your details via this link http://survey.webengage.com/ws/~1qq44ps and add your Membership ID and our team shall connect with you to discuss further and try to provide a resolution- Prachi, Team OneAssist.
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                                  R
                                  [email protected]
                                  May 22, 2021
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                                  Resolved

                                  OneAssist auto renewed my membership by deducting Rs.1399 from my credit card, in spite of me informing them to cancel the membership last year. Please cancel the membership and refund back the account to my account immediately.
                                  Aug 7, 2021
                                  Complaint marked as Resolved 
                                  OneAssist Consumer Solutions customer support has been notified about the posted complaint.
                                  View replies
                                  Dear Ramesh, We regret the inconvenience caused to you. That's not the experience we want for you. Please provide your details via this link http://survey.webengage.com/ws/~1qq44ps and add your Membership ID and our team shall connect with you to discuss further and try to provide a resolution- Prachi, Team OneAssist
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                                    C
                                    cjbala.ji
                                    May 22, 2021
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                                    Address: 707-708-709, Acme plaza, Andheri-kurla road, Andheri(E) , mumbai, mumbai city district, maharastra, india 400059

                                    On 20 may 2021 one assist policy auto debited rs 1399 from my credit card account with my knowledge pls cancelled policy and refund the amount as soon as possible ur kind respectively
                                    Aug 7, 2021
                                    Complaint marked as Resolved 
                                    OneAssist Consumer Solutions customer support has been notified about the posted complaint.
                                    View replies
                                    Dear, We regret the inconvenience caused to you. That's not the experience we want for you. Please provide your details via this link http://survey.webengage.com/ws/~1qq44ps and add your Membership ID and our team shall connect with you to discuss further and try to provide a resolution- Prachi, Team OneAssist.
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                                      K
                                      Kyogesh13
                                      May 17, 2021
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                                      Address: 454 HOSPITAL KATTA SHIVAJI CHAWK BANDA, 454 SHIVAJI CHAWK KATTA CORNER

                                      My Name is Yogesh My membership ID [protected] and I have insured my motorola one fusion plus on 14 aug 2020 and it accidantly get damaged.My servise request number is 9716911.on 16 may 2021 I apply for claim they reject saying that it should be damaged by external force and slipped from hand is your fault. The word Accidantal damage is used only attract customers.
                                      OneAssist Consumer Solutions customer support has been notified about the posted complaint.
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                                        D
                                        Devendra357
                                        from Mumbai, Maharashtra
                                        May 16, 2021
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                                        Cancellation of One Assist Membership
                                        I am a HDFC bank credit card holder . The bank has auto debited Rs. 1399/- from my credit card number ending with 8774 without my concern . I am not interested about this service and don't want this membership any more. So cancel the membership .

                                        OneAssist Relationship Number : 436871
                                        Name :- Devendra Sharma
                                        Mobile No. :- [protected]
                                        Credit Card Number Ending :- 8774
                                        +1 photos
                                        OneAssist Consumer Solutions customer support has been notified about the posted complaint.
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