OneAssist Consumer Solutions Complaints & Reviews

₹1399 HAVE BEEN DEDUCTED FROM MY ICICI CREDIT CARD TODAY WITHOUT MY CONSENT, WITHOUT ANY OTP. I want refund of this ASAP as i have not subscribed to any service from this company

Dear Sir/Madam,
I would like to inform you that my phone fell down into swimming pool accidentally (I was talking over phone and when I turned back I hit the stone and as a result my phone fell down into the swimming pool) and got damaged and the same was reported to your customer care immediately but unfortunately my claim was rejected. My complain I'd is mentioned below. You are requested to kindly go through the same.

Complain ID: 9860561

I have gone through your terms and conditions thoroughly and it is clearly mentioned that if "phone slip from your hands or pocket accidentally and breaks you don’t need to worry about the pain of taking it to service and bearing a huge repair cost, OneAssist will arrange for a pickup of your device from your doorstep, take it service center, get it repaired and deliver it back to you without you stepping out of your house and spending a single rupee".
It would be great if you can let me know when you can send your representative to collect my phone from my given below address in order to get it repaired as per aforesaid terms & conditions.
Your kind cooperation in this regard will be greatly appreciated.

Regards
Yash vardhan

Dear sir/madam, I have a membership with oneassist (membership no: [protected])(app relationship no: 2213576). I want to cancel the policy which i have taken with this company. I am unable to do with the app provided and when i call their customer care service they don't help us to cancel it instead they keep insisting to renew the same. Kindly help me.

Hi my name is Manju rani gupta. I have icici bank account. Without my authorization, one assist plan have been activated. I havent frequently using this account. When i saw this charge of rs 1899 and call the customer care on [protected], the agent simply refuse and ask irrelevant questions.
I simply want to cancel the membership and refund the amount.
Thank you

I am a HDFC bank credit card holder . The bank has auto debited Rs. 1399/- from my credit card number ending with 7960 without my concern on date:07/05/2021. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of Rs.1399/-

OneAssist Relationship Number : 2040406
Membership ID : [protected]
Name :- Sankoju Rajkumar
Credit Card Number Ending :- 7960

Dear Team
I requested to cancel my OneAssist account for the past 2 years but it was not done .So I urge you to cancel the account as soon as possible.

I have placed a request to One Assist to cancel my membership No [protected] vide request verification code 826902. Unfortunately it has been found that as per message received from HDFCBK the member ship premium charges amounting to Rs 1399 has been debited to my CC 4019. This has been going with out my concerned.
As I need not no more services from One Assist I am being request to the concern to cancel my membership at the earliest.

I received a call about the one assist services and the next day 1899 was deducted without my permission for the same. I recieved a mail welcoming me to this service when I didn't even want to sign up. I have been trying to call and cancel the membership for the whole day but I've been on hold for more than 15 minutes each time i have called.

Please cancel this membership and refund the money immediately. Ref ID: SR[protected]

Hi There,

I have received an sms on from ICICI bank that 1399 has been deactivated with prior information whether I want to renew or not. I want the money back ASAP. It has been continuously two years where they have did this.

I am an ICICI bank credit card holder . The bank has auto debited Rs. 1399/- from my credit card number ending with 1009 without my concern . I am not interested about this service and don't want this membership any more. So cancel the membership.

Kindly refund it soon as it was charged without any consent.

NAME: G VENKATESH
CARD NO: [protected]
MOBILE: [protected]

My account got debited for the plan on 19th April 2021, I've given the cancellation request but the plan not yet cancelled. I request one assist should cancel my plan request and should give my refund.
Membership id : [protected]

OneAssist auto-renewed my membership by deducting Rs.1399 from my bank account, in spite of me informing them to cancel the membership.

After logging into their portal, I do not even see any active payment method being used for the deductions. So technically, they do not even reveal to the customer which bank account/card they are using for the deductions. It is up to only the customer to find which account is being used by going through the statements of his/her various accounts.

Please make them cancel the membership and refund back the amount to my account immediately.

Relationship number 7036877.

I kindly request to cancel my oneassist plan. From 2018 onwards, for the past 4 years without any request/approval they are deducting Rs.1399 from my credit card.
So. I'm not interested to continue the same. Pl cancel the plan

Name : PRAKASH S
Credit card name : HDFC VISA
Card no.: 4854 98XX XXXX 7331

Thanks & Regards
S.PRAKASH

Hello I have a MacBook Pro 2019 tochbar. variant I filed a claim against it And I got the claim even after the product came I saw there are major scratches on the screen and Touch Bar and I want a new MacBook Pro

The one assist is renewing the plan without any permission of mine.And the notification for renewal comes only at the day and they did not notify before that and did not ask if the plan should be renewed or not

Dear Sir
With regard to the above I wish to inform you that I have taken one assist in the year 2019 after that with out my knowledge or with out my consent in 2020 also they have renewed the one assist membership that's ok.But this year also they have renewed my one assist membership with out my consent and even with out any information. I'm not at all interested in this so please cancel my one assist membership. Kindly do the needful.Please recredit to my credit card.

Your Faithfully
Barki Sreenivasulu
[protected]
sreenivasb4u.[protected]@gmail.com

It has been many years that I have no contact with OneAssist and no Cards details and other details have been stored in it, but suddenly they have informed me that they are deducting Rs 1899 from my account. Please cancel my account. I was never using or utilizing the services of Oneassist nor I want to continue. Please cancel the account membership no [protected] for Enhanced WA Privilege Single Plan.

regards
G.Shankar

Hello on March 8 I called one assist and talk to them because they deducted 1399₹ from my account without my knowledge then after that on April 8 again they deducted 400₹ again without my knowledge please take action on this scammers

OneAssist auto renewed my membership by deducting Rs.1399 from my credit card, in spite of me informing them to cancel the membership last year. Please cancel the membership and refund back the account to my account immediately.

On 20 may 2021 one assist policy auto debited rs 1399 from my credit card account with my knowledge pls cancelled policy and refund the amount as soon as possible ur kind respectively