OneAssist Consumer Solutions Complaints & Reviews

Hi,

I am a HDFC bank credit card holder . The bank has auto debited Rs. 2660/- from my credit card number ending with 5722 without my concern on date:21/12/2020. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of Rs.2660/-

OneAssist Relationship Number : ?
Name :- Sivaramakrishnan V
Mobile No. :- [protected]
Credit Card Number Ending :- 5722

I recently reviewed my ICICI bank statement for and saw an unwarranted charge by the name of One Assist Wallet. I have been continuously trying to get in touch with the customer care to cancel the subscription and seek refund but have received no response from them. My A/C No is[protected]. I request the company to kindly take care of this ASAP.

My Membership ID is [protected], I became a member of one assist after I received the Kotak Credit Card. This service started without my consent & eventually got mail for confirmation. I asked for cancellation but the same did not happen due to the Customer care services delay. It is being continued for the last 3 years and now their Customer care numbers are not working.
I do not know how to cancel this membership as there is no guidance for the same neither in any public domain nor on Oneassist Homepage.
I can not continue with the plan, diable it asap.

I am a HDFC bank credit card holder . The bank has auto debited Rs. 1899/- from my credit card number ending with 2622 without my concern on date:31/12/2020. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of Rs.1899/-

One Assist Relationship no : 9663491
Name :- RAMU C
Credit Card Number Ending :- 2602

Hi
I am anusuya, one assist activated the plan without my concern last year and I was convinced as they were unable to deactivate that plan.
I want my credit card ending with 9240 to cancel that plan before the renewal date. I don't want that plan so cancel it and don't debit the amount from my card without my concern.

Anusuya S
Credit card ending with 9240
Relationship No.: 1721059
Plan : Enhanced WA Power Single Plan
Valid up to : 06-Mar-2020

Amount of rs 1399 has been debited from my credit card on 8dec2020 I have not initiated the transaction hence requesting to kindly refund the amount to me

Regards
Prasad deosthale
[protected]

I got a message that my plan was renewing without knowledge. I don't want the plan.please cancel my WA privilege single plan.
Relationship No:9720873

Hello I need to cancel my OneAssist Plan, I don't want to continue with this any more.

My relationship number is 6268920 and membership id is [protected] i wish to cancel my membership in one assist kindly help me to cancel my membership. i have made service request to one assist but they delayed to cancel
my email id : [protected]@gmail.com
Phone No.: [protected]

I have received free credit card (xxxxxxxxxxxx7267) on July 16, 2020, till I am not use this card even I am not generate the pin. But today I received a call from HDFC Bank regarding credit card bill payment, that I need to pay RS. 3189/-. They activated the one assist plan without my knowledge. Kindly cancel the plan and waive the amount.

Auto renewing the policy without permission of me

No use credit pl do nit renew membership no.5949272

Sir,
I am HDFC Credit Card Holder, once while on call with HDFC executive I activated One Assist Plan, now since last three years I am trying my best to stop these services. However every year I’m being fooled by saying that you are late in cancelling your plan, you have to cancel it only before next year renewal, you need to do nothing now your plan is cancelled next time your card will not be debited. This time I made call on 18 December 2020, wherein executive guided that our cancellation team will contact you in 48 hours and they will guide how plan will be cancelled. When on 19 Dec 2020, one assist executive called me she completely denied for cancellation of plan and was forcefully explaining plan details even after my disagreement to continue the plan. She suggested that it can be cancelled next year only before renewal and she will forward Email id of One assist on mobile, but no such message is forwarded to me. Every time mail with cancellation under process is being forwarded to my registered email and later on call executive never agrees for cancellation and my request be override by this that i accepted for continuation of plan.
I being Individual whose money is every year looted without my consent wants to end this membership immediately with condition of never debiting my card without my consent. Stop this auto renewal, no such things were ever explained at the time of implementing such foolish service, where one is forced to use it. I would prefer to use some reliable/ trustworthy company plans not of One assist.
If you see all companies like Netflix, prime amazon etc. have an option to cancel membership without any hindrances but your company always deducts money without any notice and later on force to continue plan. One thing to be noted One assist doesn’t have any email where one can contact them. Please note that cancellation cannot be done on phone calls. Please improve your system of providing services. Please stop this service on receipt of my message and further never debit my credit card. I have full right to cancel this membership forever.
Relationship No. 3263961

Hi All,
My name is balakrishnan
Dear sir,
Please cancel my card protection plan immediately
9XXXXX7079
My membership Id:[protected]

I am a HDFC bank credit card holder . The bank has auto debited Rs. 1399/- from my credit card number ending with 5319 without my consent on date: 16/12/2020. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of Rs. 1399/-

OneAssist Relationship Number : 9562118
Name :- M MUTHU KUMAR
Mobile No. :- [protected]
Credit Card Number Ending :- 5319

Name : DHARMPAL
My OneAssist Relationship Number : 9415266
Mobile No. : 8xxxxxxxx7
Credit Card Ending Digits : 6676

I am having a HDFC credit card and HDFC bank has auto debited Rs. 1899/- ( Transaction named as ONE ASSIST MFEE ) from my credit card number ending with 6676 without my concern on date : 27/11/2020. I am not interested about this service and don't want this membership any more. So kindly cancel the membership and refund the debited amount of Rs.1899/- as soon as possible.

No one interrupted to close this case with not reversing the amount.Same was happening in previous year also same year.
I want to reverse the amount Rs.1899/- with close the auto renewal plan.

Poliicy details:-
Relationship Details
Relationship No.: 5827218
Plan : Enhanced WA Privilege Single Plan
Valid up to : 02/12/2021

Booked for fridge repair for 15th Dec 5 pm. Repairman callas up and wants to come by 4. But I was out of home and asked him to come at the scheduled time. After that he did not turn up. Called him and finally he picked the phone and said that he can come only on 16th morning 8 am. he didn't turn up nor even responded even after multiple trials.
Ref no: SR8135964. I have already paid for the service upfront.

I didn't take any one assist policy inspite of that 1899 rupees deducted to icici account

Please refund as soon as possible

I raised a request on 31-Jul-2020 for the cancellation of my OneAssist membership. I received a reply in 01-Aug-2020 that it will be processed shortly but still not cancelled. I hope more money would not be deducted from my account for this year.