OneAssist Consumer Solutions Complaints & Reviews

I have a rbl bank credit card. Bank give me a fraud protection plan with this card. And tell me this plan was given by bank. They didn’t give any information about one assist. On 3 may a fraud transaction of 16160 rs was done by my card. Then I call to bank to block my credit card. After 4 days bank refuse to pay fraud amount. Then I ask them for insurance plan. Then they told me to call one assist. Now one assist refuse to pay fraud amount. Giving reason that I didn’t inform that under 24 hours. While in his policy that write 30 days period for intimation of incident. Please help...

I received an e-mail from icici bank on 12 May 2021 that rs-1899/- deducted from my bank account to one assist membership fee. Icici customer rang information. I don't even know this kind o[censored]nsolicited charging of my icici bank and use of my bank account by the company is really a criminal act and the co.
And who the hell are you to care about me.. I want my money back. Don't dare again to do this.

Please deactivate and refund my money enhanced wa privilege single plan
Policy no.;-sr[protected]
Name: Yash Jain
Date of incident: 12/05/2021
Icici account no.[protected]
Mobile no: [protected]
Email : [protected]@gmail.com.

I bought my iphone 11 on December 2020 and the incident happened on 9th May 2021. By accident, my phone dropped on the floor and the front speaker is not working properly. I raised a claim maintaining all formalities on the Oneassist app to resolve the issue and repair as it was under 1-year Oneassist insurance plan. Now the team called me today evening and has refused to resolve the claim. I am very disappointed with their service and policies. This is not at all transparent. And I will definitely reach out to Apple and Imagine from where I purchased it. I need to know why they insist on such an insurance company that fails to keep their commitment to the customer. If possible my humble request please look into the matter. Thank you.

Hi Team

I would like to discontinue from the existing plan "Enhanced WA Power Single Plan". I have been requesting for the past two years and every time your team said that I have to cancel the plan before the validity time. Your website also does not have a cancellation option to do that on my own. Hence, I kindly request you to cancel the plan this time.

Details of my plan:
Relationship detail: 1006609
Plan: Enhanced WA Power Single Plan

Thanks
Sathesh

Hello there

I Received SMS from HDFC BANK today that RS-1399/- deducted from my credit card to ONE ASSIST MEMBERSHIP FEE. hdfc customer rang information. i dont even know the company and this kind of censored of solicited charging of my credit card and use of my card by the company is really a criminal act. I want my money back. Dont dare again to do this.

Please deactivate and refund my money ASAP
Name: Balbhadra sharma
date of incident : 06/05/2021
hdfc Credit Card No. XX9511
mobile no: [protected]
email : [protected]@rediffmail.com

details
06/05/2021 ONE ASSIST MFEE 1399.00

Hello there

I Received SMS from HDFC BANK that RS-1399/- deducted from my credit card to ONE ASSIST PLAN. without my permission.. i also got a mail from one assist team. i dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money ASAP
date of incident : 15.13hrs. 6 May 2021
Name- RAJEEV KUMAR
HDFC-CARD ENDING 4477

Rajeev kumar
[protected]

Iam hdfc banc credit card holder. The Bank has auto debited Rs 1399/- from my credit card number ending with 5730 with out my concern on date 06/05/2121 . Iam not interested about this service and don't want this membership
Any more so cancel the membership and Refund this debited ammount of Rs 1399/-

One assist relationship number?

Name :Samoji Maruthi
Credit card ending number 5730

Pls solve the my problem
Pls refund the my account
Cancel the service plan

Hello there

I Received SMS from HDFC BANK that RS-1899/- deducted from my credit card to ONE ASSIST PLAN. without my permission.. i also got a mail from one assist team. i dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money ASAP
date of incident : 5:13PM, 6 May, 2021
HDFC Credit Card No.xx4174
OneAssist Relationship Number : 6870804

One assist renewed my plan without my concern on may 2. When I called the customer care and told about this and asked to deactivate the plan. They refused to do so. The amount was debited from account. I want to deactivate the plan and want a refund

I am a HDFC bank credit cardholder. The bank has auto debited Rs. 1899/- from my credit card number ending with 2155 without my concern on date:30/04/2021. I am not interested about this service and don't want this membership anymore. So cancel the membership and refund this debited amount of Rs.1899/-

OneAssist Relationship Number: ?
Name:- GNANA KUMAR S
Credit Card Number Ending:- 2155

Cancellation of One Assist Membership
I am a HDFC bank credit card holder .I want to cancel my One Assist membership for my card since I am not interested about this service and don't want this membership any more. So cancel the membership.

OneAssist Relationship Number : 11438948
Name :- Akhil Valsan
Mobile No. :- [protected]
Credit Card Number Ending :- 9209

Hi,

I'm Using HDFC Credit card. Without any intimation you have deducted the amount of 1899 from my credit card

As last year also i requested you to cancel but you have said that the plan will be cancelled in one year but now it was again repeated and saying that auto renewed without my approval or even not intimated .

Kindly cancel this plan and request you to refund the amount of Rs:1899 .This is unacceptable that you have been repeating the same.

Deducted date : 1 May 2021
Name : veena
Mail id : [protected]@gmail.com

My Plan Auto renew from Credit Card on 27 March 2021 i don't received any transaction message or confirmation message from my HDFC credit card bank i called for cancellation to customer center on 28 April 2021 they only convinced me for renewal notice will be send to my resident address, i have request them to cancel my plan and give refund amount but still date plan is not cancel now who will responsible for to pay Amount 1399/- HDFC Bank or One Assist

customer care executive not taking request for cancellation, just pressurized you to continue this plan

sharing screen shot how long they continue call

Hi,

I'm Using HDFC Credit card. Without any intimation you have deducted the amount of 2599 from my credit card

Cancellation request given 23rd April'21 still no calls and no mails .customer care said you will received calls ithtin 24 hour.

Kindly cancel this plan and request you to refund the amount of Rs:2599 .This is unacceptable that you have been not mailing and calls.

Name : Gitanjali budhe
Location - Indore
Deducted Date- 23 April 2021

Hi,

I'm Using HDFC Credit card. Without any intimation you have deducted the amount of 1399 from my credit card

As last year also i requested you to cancel but you have said that the plan will be cancelled in one year but now it was again repeated and saying that auto renewed without my approval or even not intimated .

Kindly cancel this plan and request you to refund the amount of Rs:1399 .This is unacceptable that you have been repeating the same.

Deducted date : 25th March 2021
Name : Hari Krishna S

I am a HDFC bank credit card holder . I had raised a cancellation request 2 weeks back to One assist for cancellation of the yearly subscription, The representative assured the plan will be cancelled in 2 days. Received multiple calls from the representatives, They were are too busy explaining the benefits. I requested them politely to cancel the subscription.

They did not cancel my plan and now after 2 weeks automatic deduction of 1899rs is debited from my credit card.
One assist (SR)Complaint Number : 9489583
Relationship Number : 6761453
date of incident : 27 April 2021

If i don't get the refund, the only way to get rid of this fraud scheme is to apply for the closure of HDFC credit card as they have a Tie up with One assist.

Please deactivate my subscription and refund my money ASAP.

I bought insurance for my mobile phone on my name. But OneAssist has declined my claim just on the fact that the invoice of device is on a firm name owned by my uncle.
I live in a joint family and just for GST purpose I bought it on firm's name.
I can't claim for my device and they are not providing me with the refund as well

Cancellation of One Assist Membership
I am a HDFC bank credit card holder . The bank has auto debited Rs. 1899/- from my credit card number ending with 1739 without my concern on date: 24/04/2021. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of Rs.1899/-

OneAssist Relationship Number : 6761319
Membership id: [protected]
Name :- Anirudh
Credit Card Number Ending :- 1739

I am writing this mail in reference to my Service ID : 9305988 bearing Serial no : HS[protected]. I had made a complaint on 29th of March 2021 regarding cooling of my refrigerator, which was acknowledged by One assist the very same day and an inspection was to be scheduled for 30th March 2021. Firstly, the inspection was delayed post which when i was visited by your technician Mr Prashant Gaikwadhe said he has made a note of the spare parts required to be changed and would come back the next day with the spare parts. Day after day had passed but still we had not herd from your team. I had to continuously follow up since i was clearly the one in need to get this fixed but to no avail.
I was then visited by your technician Mr Shaikh Sultan Ahmed after a few days and to my surprise he landed up with wrong spare parts . (FYI, he had called up a day prior to his visit and asked us to keep the refrigerator shut for 24 hours ) which caused us significant inconvenience. Mr Shaikh Sultan Ahmed then told us he would visit again with the right spare parts and it's been more than 2 weeks hence we have heard from anyone from your team.There have been 2 instances where the fridge was asked to be kept shut which caused significant damages.I understand the current situation, but would like to bring to your notice that this is essential and we have faced maximum troubles in this trying times and One Assist hasn't reached out or kept up to the claims made while procuring the membership. Due to these times I patiently waited for over a month and cannot wait any longer or give more leverage to the company. I also have proof that the technicians have been working so please do not give me reason for restricted movement in the city as they have visited my place at least thrice in this month but still the problem isn't resolved. My previous complaint regarding the light not functioning for the same product isn't resolved and the case was closed anonymously.
I would like this matter to be escalated to the highest authority and look into this and get the problem resolved at the earliest.

I am a holder of HDFC credit card ending with 1003. You have been deducting amount (Rs 1399/-) each year without my consent and every year I try to reach you through calls and emails but I don't get any response. Iam fed-up and extremely stressed about this issue. It is humble request to please cancel my membership
( Relationship no : 1936945 )
Mobile no : [protected]