OneAssist Consumer Solutions Complaints & Reviews

Membership No. [protected]

With reference to the above number, I had very clearly intimated Via Chat message and email. What audacity do you have to renew the membership without my permission even though I had explicitly informed you over the phone, email, and through your chat module? Cancel it forthwith, please. I DONT WANT TO RENEW THE MEMBERSHIP.

I have raised my issue to cancel my subscription on Jan 5th. But Customer service Executive are not cancellation my subscription and insisting me to take a renewal plan of 900 rupees. After a serious discussion. They have cancelled my subscription on 21st Jan. But on the same day they have deducted 1899 rupees from my HDFC Credit Card. I'm trying to reach the customer service but no one is responding to call.

I have received renewal notice on my email id . [protected]@yahoo.co.in .
As i do not wish to renew my subscription to wallet protection plan, you are requested to cancel the renewal & oblige . Regards

Shekhar Dhairyawan

Relationship no. 168760

1399 rs debited from ICICI account without any pre-approval or advance notification. . I have already deactivated this policy last year by contacting oneassist but still amount is getting deactivated. This is like scamming people by forcing them into unwanted policy. Worst thing is, this is being allowed by Nationalize bank like ICICI. Please deactivate this.

They have deducted my balance before the renewal date.when they want to tell about the product they will call but when renewal they will deduct without call. Someone has to do something about this product

Txn of INR 1, 899.00 done on Acct XX117 on 20-Jan-21.Info: IIN*I-Debit*S.Avbl Bal:INR 8, 825.78.Call 18002662 for dispute or SMS BLOCK 117 to [protected]. Deactivate in on assist. Refound on my account

As I'm not interested in n this service I want to deactivate this existing plan

Initially when this was purchased I was told that this would be a onetime fee for making the card free for all transactions. My customer relationship number is 9821260. Please cancel my subscription and refund the debited amount of 1899. This is unfair and misleading.
Thank you.

Cancellation of One Assist Membership

I am a HDFC bank credit card holder . The bank has auto debited Rs. 1899/- from my credit card number ending with 3314 without my concern on date:31/12/2020. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of Rs.1899/-

OneAssist Relationship Number : 9663545
Name :- NANDHAKUMAR
Credit Card Number Ending :- 3314

Hi,
ICIC bank had debited Rupees/1899 from my account for the CPP plan yesterday for the activation of plan.I was never interested in this plan.I had received a call regarding this one month back, and denied this plan for auto debited, and the caller had cut the call, and considering it as a acceptance.

Later I would had called atleast 10 time to customer care of Oneassist, and they said that since the plan is not activated, they cant proceed for the cancelation.They had promised me that once the ammount is debited, full amount will be refunded.

After one month, when the money has been debited, when I called cstomer care, they refuse to refund the ammount and further say that they had initiate cancellation and the ammount refunded needs to get confirmation from higher officials.
I request the ICICI bank ream, that this is completely not right, and I am disappointed with the services and fraud happening at ICICI .
I need full ammount is not refunded within 48 hrs, I had so much trouble calling repeatadly, and its complete injust.

I recieved message that oneassist wallet assist privilege plan rs 1899 will be charged against the plan on your icici bank credit/debit card.
I want to cancel oneassist wallet assist privilege plan on icici debit card.
It is not yet activated, so please cancel it before deduction of charges.
They are just redirecting call to different numbers each time.
Please cancel/deactivate this plan.
Date of incident : 11th January 2021

I am member of the one assist insurance. My device is break and delivery to one assist for the repair they do not repair it proper and with that they harm my display brightness and the back pannel too .
They creat the new issue of the brightness . My display is not working properly .

Hi sir myself is Gururaj having oneassist membership I'd 5259350. Hi sir without any prior intimation oneassist debited amount of rs1899 from my account in the month of September 2020 even after sending a mail to cancel my membership in the year 2019, and also isent lot of mail to cancel my membership after renewal also but iam not getting any response from them just they debited amount and not replying to my mails please help to in the cancellation process and refund my money.iam not utilising any of their services and I don't want also.please help
Thanks
Gururaj

Hi,

I am a HDFC bank credit card holder . The bank has auto debited Rs. 2660/- from my credit card number ending with 5722 without my concern on date:21/12/2020. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of Rs.2660/-

OneAssist Relationship Number : ?
Name :- Sivaramakrishnan V
Mobile No. :- [protected]
Credit Card Number Ending :- 5722

I recently reviewed my ICICI bank statement for and saw an unwarranted charge by the name of One Assist Wallet. I have been continuously trying to get in touch with the customer care to cancel the subscription and seek refund but have received no response from them. My A/C No is[protected]. I request the company to kindly take care of this ASAP.

My Membership ID is [protected], I became a member of one assist after I received the Kotak Credit Card. This service started without my consent & eventually got mail for confirmation. I asked for cancellation but the same did not happen due to the Customer care services delay. It is being continued for the last 3 years and now their Customer care numbers are not working.
I do not know how to cancel this membership as there is no guidance for the same neither in any public domain nor on Oneassist Homepage.
I can not continue with the plan, diable it asap.

I am a HDFC bank credit card holder . The bank has auto debited Rs. 1899/- from my credit card number ending with 2622 without my concern on date:31/12/2020. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of Rs.1899/-

One Assist Relationship no : 9663491
Name :- RAMU C
Credit Card Number Ending :- 2602

Hi
I am anusuya, one assist activated the plan without my concern last year and I was convinced as they were unable to deactivate that plan.
I want my credit card ending with 9240 to cancel that plan before the renewal date. I don't want that plan so cancel it and don't debit the amount from my card without my concern.

Anusuya S
Credit card ending with 9240
Relationship No.: 1721059
Plan : Enhanced WA Power Single Plan
Valid up to : 06-Mar-2020

Amount of rs 1399 has been debited from my credit card on 8dec2020 I have not initiated the transaction hence requesting to kindly refund the amount to me

Regards
Prasad deosthale
[protected]

I got a message that my plan was renewing without knowledge. I don't want the plan.please cancel my WA privilege single plan.
Relationship No:9720873