OneAssist Consumer Solutions Complaints & Reviews

I've purchased an One Assist protect plan from Mi service centre in Chennai. My phone screen was damaged and I've raised a claim. The claim was registered with ID - SR#1449059. On 28/06/2016.

They asked me to pay ₹370.00 for some excess fee and the same was done on 27/07/2016. (Same day)

After that there is no reply from there end. They have just been changing delivery dates and nothing else.

I'm...

Someone Stole my Iphone 6s 16 gb Rose gold but It was covered under One assist Insurance. 3 months have been passed but still are saying that we have to wait. We have submitted them all the documents and have completed all the formalities.
I am ginving you all my claim details
My one assist membership ID [protected]
My registered mobile number [protected]
My registered email ID [protected]@gmail.com
date...

Hi, I am Mudassar Iqbal Sayyed From Mumbai. I got my new Redmi Note 3 delivered in Between 15th june from Mi.com/in with Miprotect(an insurance service offered by Mi india in collab with oneassist insurance company covering accidental damage and claim to provide service doorstep nd say will repair handset nd deliver it to u ) in 11, 999 rs. but sadly within a week only i accidently droped my phone while taking selfie and Vol up button started...

Reported to one-assist on 22 july 2016 that mobile handset got damaged and needs to be repaired as per insurance.
They provided - Service Request number as 1477449
Numerous follow up were made but handset was not picked up by courier so finally on 29 august 2016 i myself travelled for 52 kms(104 kms to & fro) to deliver handset at main branch office for pushing my case ahead. (courier -AWB no. [protected])
since then...

Dear Sir,

I have purchased one mobile insurance plan "MA Damage Protection Plan 8K-15K" with Oneassist on 24/05/2016. I filed a claim (#SR1455599) against a physical damage to my mobile handset on 03/07/2016 with Oneassist and subsequently, the handset was collected from my residence. Later on, they communicated that my handset is in under repairing, and shall be delivered by 16th August. Till date I have not received my handset....

Dear ComplaintBoard, OneAssist, Mi India & Concerned dignities

My phone Mi Max is insured by Oneassist on 20th July 2016, accidentally its screen got damaged for which I informed to Oneassist in the toll free number on the same day.

1) My phone was picked up on time and a secondary stand-by spare handset was provided. However it was of meagre quality but still no complaints against that as it serves my sole purpose...

I lost my Mobile (Samsung Galaxy J3-8GB-4G) IMEI -[protected] whiche purchased from Savex Technologies Pvt Ltd vide Bill No. BLSD[protected]is lost due to Theft by Pick Pocketer while traveling in Train.
I had taken your Insurance vide Invoice No.3519D7 / 16-17 /436 dt.[protected] for Rs.749/-.
I humbly request you to please send me Claim Form as early as possible....

Sir,
As I've taken mobile phone insurance by the time I purchased, I logged a complain to the company (one assist) as my mobile had a problem (liquid damaged) on 2nd June'2016. As they said I did everything on their portal but a problem occurred. After that I wrote a mail to them as said by the customer care executive after I call 4 times on 8th June'2016.
After that on 21st June my phone was picked up by them and as per...

I had bought the liquid and damage protection plan for a gifted mobile vide ref. 151246 on 25/07/2016 and completed all formalities requested by oneassist. Finally, i received an approval confirming that the plan can be offered to me to which i made the payment for rs. 989.10 vide order ref. 1072334 and citrus transaction no. [protected]. At that time the company executive claimed that the claim process is very simple and wouldn't require...

This is regarding insurance of my phone done by oneassist.com.
My claim req no is 1505012, Can you provide me the details that you have hired any courier agency for picking my phone.I doubt that you people are just befooling your customers.I bought a plan you verified all the documents.When problem raised after a month or so you again verified all details and documents.which itself took a couple of days, After that you issued that...

I take a wallet insurance from oneassist by hdfc card on july 8 I face a problem in my card fraud I got blocked my card immediate and inform the company but no any response till date I call a lot of time and mailed also but no any response taken by company I want resolved my problem and punished to company for future no body facing problem like me thanks...

I purchased insurance policy from one assist for my mobile YU YURAKA PLUS and after 4 months they completed their process and they said that your mobile yu yureka plus replaced by company they dispatch the mobile but when I checked the phone they send me wrong model. Sends me YU YUREKA in place of YU YUREKA PLUS and when I placed call then that person tell me company tells that it is YU YUREKA PLUS. I confirmed the same with micromax service...

Hello,

I have submitted a claim for my handset. In their terms and conditions they have mentioned that invoice is required, which I have provided but they are not processing the claim saying that IMEI number of the handset is not mentioned in the invoice and now they will charge 10% of the total expected cost instead of 5% in case invoice is provided. I have called them so many times but they are not willing to process it....

Hi,

I bought an Mi phone, which was faulty and as per the company policy they issued me a new device when reported with in 10 days.

Last Saturday, 3rd September 2016, when my phone broke due to a fall. i contacted the MI service center and was asked to place a complaint here. However, they identified that the IMEI number of the latest phone is not updated with them, and hence they rejected the claim.
I...

I (Membership Id: [protected]) sent my mobile for the broaken screen. Oneassist sent my phone back unrepaired. I think it is a fake company and I got cheated.

Details of my claim is as under.

ProductPlanMembership IDPurchase
DateExpiry DateClaimsClaim
Status EverydayAssist MA Damage Protection Plan above 65K [protected] 28-Jun-2016 27-Jun-2017 SR#1497227 Pending...

I submit this complaint third time still it is not solve. My genuine request to you if you read this please give suggestions for how I can get back my mobile. My MI note 3 mobile is given to oneassist on[protected]. I received repaired due date[protected]. On[protected] I go to MI service center in Ahmedabad. They told that my mobile is repaired but they don't deliver because oneassist not give payment. After that oneassist executive said...

I bought Mi5 with Mi protect and it got liquid damage. They picked my mobile for service on May 2016. I waited for more than 3 months, between so many calls to them. No use of it and no proper date of delivery.

And finally they returned my mobile today and they not repaired at all. Its not even switching on. Now they again arranged for repickup of the device, I dont know how many days I have to wait.

Mi is even...

I have given my damaged phone to one assist and it took 3 months to repair (Damage Screen) and after repair also phone was not working properly (Receiver not working- not able to hear opponent) and for this i gave request 1 month back (13 Aug 2016) and till now no one has came up to pick up damage phone nor the curtsy handset is provided.

every time I call one assist these guys say that now we are escalating you request and...

It's been 45 days since one assist had picked up my phone for repair. For 45 days they kept on extending the due date as the part was not available. Now finally when i receive my handset, to my surprise it's unrepaired. Received it in the same condition as it was picked up. When asked about the reason for not repairing the handset, to their so-called well-trained customer service representative, they have no clue. They asked me to pay the...

I had sent my phone for screen replacement 2 months back.my request no is Request number 1417523. Took now the customer care does not have a clue of my phone status. I have been getting messages from xiaomi service center that my device is ready for delivery then also these people are not giving me a right resolution.

They only extenting my date of delievery.

The customer care service is patheitic
Few...