OneAssist Consumer Solutions Complaints & Reviews

Dear sir,
i got credit card from HDFC and after i bought one assist plan for one year in 2013, after year they auto renewed it without informing and when i want to cancel they not do it, hdfc bank also not answering for renewal they told me that call to one assist, one assist and hdfc make fool to people, i want to cancel 1200 amount but they not giving me back,

One assist consumer solutions pvt ltd —


Its highly disappointment that i am facing from around 40days. Still there is no action taken from end to one assist when i gave you my phone for repair one assist promise me they return me its after repairing with in 10days. Now when i called you people have no particular reason to give that why any action has not taken yet?? Now answer me??? Why is this you people are being so careless. That's why you guys are delaying so that you may comment its due date 15/7/2016 but you dont delivery my phone after then when i call you in 16/7/2016 then you give me a new due date of 18/7/2016 but on this date again you dont delivery my phone. Ever when i call you commit me a extend due date but you dont complete your commit. Now i m totaly unhappy with one assist and i want to my repaired phone within 2days otherwise i will file a case against one assist.

Regards
Ravinder kumar sehrawat
Relationship no. 967683
Registered no.[protected]
Claim no. 1429787

Hello sir
My complaints is against to oneassist insurance company and my details are:-
Anjay nagpal
Dob:-27/11/1990
Emai:[protected]@gmail.com
Mob:-[protected] (Reg no)

I raised a claim last two month ago for my i phone 6s plus, but they did not gave me any update for claim. They told me we are not getting update to our backand team for approve ur claim, again i was called they told me i need to be wait 24-48 hr u'll revd a mail but i am not getting any thing till now for the claim, your team called me and
They told me your claim is pendin but when i was called your customer service they reply me your claim has been rejact as such your company dont have apropiate answer for me and your company making fool, i m not going to reffer any one for your company now i am very disappointed with your services and going to file a complaint against oneassist company to consumer court or gave me my phone asap...

Hi All,

I have raise the claim on 15th May 16.One assist guy came on 6th June 16 took my phone for repair.On 15th June 16 I made extra payment of Rs 335 as mailed by them.I was told that I will get my handset within a week after making extra payment.Then they told parts are not available so they need extra time.They gave deadline of 15th July 16.On 20th July 16 when I called I came to know now they have extended the date to 10th Aug 16 and they have mentioned it is tentative and it can also change.Its a full fraud.I lost trust on this kind of companies.I request you all not to choose this oneassist policy in any condition.Neither you will get your phone back nor they will return the money.

Customer executive are really worst over there.They will talk in such a rude manner that you will think that they are your boss.One of the worst company I met having a bunch of worst customer executives.

Beware of these fraudsters.

Hi, my name is praveesh m e. recently, i purchased a redmi note 3, 32 gb gold. i was happy with it. but on 27/06/2016, the phone felled down from by hand and the glass broke. fortunately i had brought mi protect along with the phone from mi.com.

So i registered a claim no. sr# 1448509 for repairing phone on 27/06/2016 in https://oneassist.com and i uploaded the whole documents needed within 3 days. they assured me that, the phone will be pickup within 48 hours. but they pickup the phone only on 13/07/16. at the time of pickup, the courier boy forced me to sign in different papers and not issued me any single copy or receipt. after that when i called the customer care they assured me that you will receive the estimate of repair within 2 days. but i haven’t receive any estimate so far. i don’t know where is the phone now.

One assiet company has arranged a pick up from my mobile (Redmi 2 prime 16bg) office on 1-jul-2016. Looks like nothing is happening to that arrangement and i am loosing time.

Not sending membership id or mail


Also when ever i call customer care. Oneassist company after buying mobile insurance policy. I am in total loss now.

My mobile no-[protected] and email [protected]@mail.com, [protected]@e2serv.com

This is to inform you that when i was taking the mobile damage policy from oneassist i was told that whenever my handset will get damage i will be provided with a temporary handset from oneassist (I had informed the person that i stay in cuttack, orissa still then he said that i will be given all the mandatory services). After i reported a claim against my damaged iphone 6 i was told that as per policy i am eligible for iphone4/4s temporary handset from oneassist and the executive said that she has initiated a request for the same (Temporary handset). But later on when i inquired about the status of the temporary handset after a week i was told that as per policy my area is not serviceable for which i am not eligible for temporary handset.

When my area was not serviceable/eligible why was i given false promises earlier??

No one from the oneassist team called me or mailed me that i wont be given a temporary handset until i gave a call to the customer care after a week. Why??

My damaged iphone 6 was supposed to be collected in 48hrs (I. E.[protected] after the verification of documents... Till now (I. E.[protected] i guess its more than a 9 days no one from the team has given me a call for the pickup. Why??

All the details entered on oneassist portal regarding my handset is wrong. Why??

What kind of company/service are you people running/providing???

No one has ben replying to my emails... Why? Is everyone on a vacation or what?

I am extremely disappointed with this kind of service from you people.

My relationship number is 1099282
Email id : [protected]@gmail.com
Name: kavish choudhary

To whomsoever it may concern,

I am experiencing one of the most fraud and pathetic experience after purchasing mobile insurance from oneassist. I raised my claim on 6th july 2016 for mobile damage and uploaded all d relevant documents on 7th july 2016 on your website. My customer id is 399260 and my complaint no. Is sr#1458557. Till date i haven't received any update from oneassist side. Also whenever i call on the customer care the trained executives always give the same reply that your matter has been escalated and we will revert to you in next 48 hours and it never happens. I completely regret buying your product and would definitely spread the word that no one should buy any product of yours in future due to the pathetic customer experience i am having with you. Simply, oneassist is just not up to the standard.

The incident report is also mentioned below:

"on 05th july 2016, in the evening around 07:30 pm, i reached my residence from office and parked my car (Elite i20) at an open parking spot near my residence. The parking spot was close to a wall on the right side (Driver side). All along, my phone apple iphone 6 16 gb space grey was kept in door pocket.In elite i20 the depth is not much in the car door pocket. So, when i opened my car door it banged slightly with wall on right side and due to the impact the phone fell from car door pocket (Driver side) on the floor below on hard concrete road. There were stones lying on the road and the phone fell on the screen side on the road. As a result the screen (Front side) was completely shattered on the top end and a piece of screen also came out. Scratches also came on the back side and dents on side panelsand a small piece of back panel on left bottom side also came out due to the fall as phone fell on screen side first and then turned. Miraculously, the phone is still in working condition but badly damaged."

Details of damaged handset:
Imei no: [protected]

If anybody is reading this complaint and is concerned about servicing your customers kindly support and look into the matter at the earliest.

Thanks and regards,
Ashutosh kumar
Mob no: [protected]
Address: house no: 1506, ground floor,
Sector - 16a, vasundhara, ghaziabad (Up),
Pin - 201012

Mobile details:
Model:- iphone 5s gray 16 gb mm, serial no.- f95ph1k8frc4

I have initiated service request no.1401273 that my mobile was fell down on the road during travelling on motorcycle and it was physically damaged. i have fulfilled all the formalities of my mobile details with scan copies and send requested documents to one assist but every time they have demanding same documents even though i have send the requisite documents.

I made inquiry on 15.07.2016 to one assist customer care about the status of the mobile then i was shocked and got feedback that srr is already closed as customer has failed to submit required documents related to mobile.. how one assist can close srr without intimating to the customer.in-spite of insurance i have not still get any replacement to my damaged mobile. pl. look into this matter to resolve this issue at the earliest.

I submitted my phone for insurance claim on 17th june, 2016 to oneassist consumer solutions. I paid the excess amount of 302/- on 29th july, 2016. Even after 12 working days i have not received any status of my phone from these guys.

Despite of calling so many times on oneassist's customer care, no resolution has been made. All they say is that they have moved the phone to mi service center on 29th june 2016 and they are delaying in repair. The phone had water damage and the camera was not working. How repairing a camera takes 12 days? If an insurance claim takes more than a month to resolve the problem then there is no meaning of buying a phone insurance. I would rather repair it in the nearest service center on my own expense than claiming for an insurance.

I didn't know a reputed company like mi would do this to me. I am really regretting buying mi protect and would advise all my friends not to buy a phone insurance, at least not mi protect for sure.

I really had faith in mi protect and oneassist's reputation, but they have lost great amount of respect after this incident. The way they are replying, i think it will even take one more month to get my phone back.

Regards,
Dhaval gohel,
Reg. M: [protected]
Relation no: 923452

Hi,

Theft insurance claim for subrata saha_cust id:625049_membership id:[protected]_sr. no. :-1439334

Mr. bhupinder, supervisor of this company has arranged a pick up from my residence on 11-jul-2016. looks like nothing is happening to that arrangement and i am loosing time.

Also when ever i call customer care, all executives forbid to reach out bhupinder or any supervisor.

I am victim of oneassist company after buying mobile insurance policy. i am in total loss now.

Thanks
Subrata

Hi,
I received my mobile today as my claim no:1399726 is rejected.
The mobile which i received in not functioning totally as against fully functional mobile given at the time of claim.
Not able to switch on mobile after long charging
Mobile was damaged or open when it was in your service.
Please raise a claim request to rectify.


Thanks,
Pallavi khare
Membership id: [protected]

I had purchased mi protect plan from mi.com while buying a mobile phone. My phone got damaged and as per the terms of mi protect plan i was supposed to call one assist for raising a claim against the phone. After 40 days they did not pick up my phone and i really want to sue them. Also they are giving wrong information that phone has been picked up by relay express courier, but actually it has not been. Please help me out

Sir Above named company has renewed the policy of their own without my consent and they have deductedRs 1799/- from my SB account[protected] icici bank on16/6/16. My relation no is 460078 .As money has been deducted without my consent, the company may be asked to refund my money vkchawla

Dear sir,

Name: thangakodiarasan
Mobile: [protected]
Member id :[protected]
Mail id :[protected]@gmail.com


Dear sir,

I given my details above mention.
I request imei replacement letter as on date 20.6.16. still not receive letter i ask to customer care he tell 48hrs like that 20 ago. please take nessary action.


Regards,
Thangakodiarasan
[protected]

Dear concern,
this is to inform you that above product has been miss-sold to me as I have to pay nothing as a premium of the policy, that it would be adjusted with the reward point of my HDFC bank credit card, but day before yesterday when I have received my credit card statement, I have seen that the same amount of premium has been debited from my credit card.
So take it as a complaint and cancel my above policy and refund my debited premium for the asap.

Regards
Sharmistha Mukherjee.

Gentle reminder!!!

Hello,

Reply to the below email as soon as possible.


— forwarded message —
From: nagendra s
Date: tue, jul 5, 2016 at 10:34 am
Subject: relationship # : 964947 and registered mobile #: [protected]
To: oneassist


Hi team,

I have sent my details to claim on 30th may and after payment of excess amount...

Hi,

I have immediately paid the excess amount on 28th june 2016 instantly through the net banking to the below mentioned bank account details.
Bank account name: plada infotech services pvt. ltd.
Bank account no.: [protected]
Bank name : hdfc bank ltd.
Bank branch name : vishal hall, andheri-e, mum-69.
Ifsc code : hdfc0000086

Whereas i have submitted my claim on 1st june 2016.

But yet not received a any single call, sms or email from the one assist. since 40days gone but no response from the service provider. such a pathaetic experience i am getting from one assist.

Mobile adld claim request - 986818
Relationship number: 986818
Registered mobile number: [protected]
Email id: [protected]@gmail.com
Name: rajkumar yadav

I have started the claim for my mi 3 phone on april 1st, for first one month they said thee required documents are no there, even though i uploaded everything online, then after accepting the documents they picked my phone on first week of june, after one week they said i have to pay extra 337. They told to pay and reply to that email. I paid and replied instantly. I got verification call twice. I said i already paid. Now again after that they sending me emails again and again saying please pay the 337. I called their support and they are saying i have to ignore that email. The phone has been sent to repair. There is no stock available and will get get the phone in two weeks.

I raised a claim on 21st Aprit 2016 for my MI3 mobile. Request no:- SR#1380600 and my membership id:- [protected]. they told me that the issue resolution date is 25days. They took my phone on 12th May 2016. Today is 5th July, I am still waiting for my phone. It is almost 75days now and i dont know where my phone is.

I called many times to Customer representative, but they dont do any thing to help you. Oneassist having the worst Customer representative. Every time i call, they will tell me to wait for 48 hour. No proper communication from them.
Really frustrated with this process. I want my phone back with or without repair.

At last i loose my patient and did a consumer case today. and will go to police station for the same issue if i will not get my phone within 48hour.