OneAssist Consumer Solutions Complaints & Reviews

Hello sir, i am aman sachan
Email-sachan. [protected]@gmail.com
Contact num-[protected]
Address-b-1191 awas vikas hanspuram naubasta kanpur-208021
Service request number 1481330.
Its been more than three month and i have not got a single response. Did not even receive the spare handset i was supposed to get. And when i m calling they said that wait for one week the solution will be provide, but they still do...

Not received my mobile phone on 30th also.
Please review the below mail forwarded on 15th september 2016, but not get any response till date.
Now, 2 months completed but not get my mobile phone back.

Dear sir / mam

I have submitted my mobile mi note3 on 29 july 2016 to the representative of oneassist company for repair. It is really disappointing that this insurance service has repeatedly changed...

In october 2015, OneAssist called me and asked to subscribe to their wallet/card security plan(Power Single). I was really not interested, but they forced me saying 'its mandatory from ICICI bank for their customers', and I fell pray to their strategy and subscribed to their service. In couple of days they deducted around Rs. 1299 from my account.
Later in March 2016, I realised the thing and called OneAssist to cancel my plan. But...

I got my accidental liquid damage of my Iphone 6s on 27 aug 2016 and i called one assist to check for my insurance and let me know the procedure to do the further process to get my phone rectify.first of all they told me that u have to fill a form online and summit some pictures of mobile phone i did the same and then i was waiting for them to respond but there were no calls or message and then i called to check the same they told me the...

Hi Sir/Mam,
I want to inform you regarding my mobile phone insurance plan. I am buy the plan in June for my mobile damage protection plan, I am submit my damage mobile in same month. According to one-assist they return the mobile with in 4 days to week but i am till waiting for my mobile. When i call to Customer care they every time said same line "your mobile due date change for next 30 days, next 15 days. When i am check the reviews...

Membership id: [protected]
Claim id sr#1506206

Its been 2 months since i gave my phone for repairs to oneassist. I have got several delivery dates till now and again at each delivery date one assist blames mi for not having mi5 parts.
The insurance was approved on 1st september

Approved claim rs.10701.0/-.
Excess amount rs.393.0/-
Rs 398.75 (After fees) on[protected]
Time of...

My name is KARTHICKKUMAR my registered mobile number [protected]
DOB 17.10.1992
Mail [protected]@gmail. Com
From my credit card without my permission one assist team take 1800 rs.
I want the clear details about the payment debited. I want the details as soon as possible.
Please call immediately. Customer care is not respond properly....

I have bought Xiaomi mi5 through MI app on[protected] along with insurance, after 3 months my phone got damage accidentally.

I raised a compliant for accidental damage of my phone on 01st Aug 2016 to One Assist(the company providing insurance), I uploaded all the documents.
I got mail from One Assist team On 3rd aug 2016 that documents verified and within a week their executive picked up my phone.
On 16th aug...

I had a call with One assist customer care executive and he is saying the Due date is extended to 30 September.I have submitted my mobile on 10th August.
Till now its been 47 days and the due date got changed 3 times, I don't know what is happening??
Just to change the glass they people are taking these many days.
If the service is this much worst how can i use and how can I suggest it to my colleagues.
Please...

STAY AWAY! Absolute disgrace of a company OneAssist. Extremely horrendous customer service. A hoax.

I just spoke to your agents named Bhupender, kiran, Shifa Sheikhand many. And, I am really disappointed the way he was talking over the phone. Do you have to blow air like pufffff for the customers when they are asking for information?

Bhupender was rude and I am sure I will not be leaving any good reviews on your...

I raised a compliant for accidental damage to my phone around 13th Aug, I submitted all docs by 15th Aug, it was correct and approved.

it took them one month to pick up the handset. And promising that I get a courtesy handset. Moreover, I was assigned an RM who called me once and mailed me once, mentioning that I may reach-out to him for any queries. Post that call, I have only suffered by there poor customer service. Wrote...

I submit this complaint fourth time. also attach earliest complaint with this.

My mobile is given to mi service center on[protected] by oneassist.
as per MI service center mobile is repaired on[protected].
from that day oneassist give me new due date and give reason that your mobile is not repaired.

also i visit Mi service center on[protected] and confirm that my mobile is ready but oneassist not...

Date of incident:
29 may 2016

Description:
My handset mi5 was covered under insurance from www.oneassist.in at the time of purchase of the handset. My device stopped working due to accidental liquid damage (Which was covered under insurance from the service provider). I had raised a claim request for repair of the device on 30 may 2016.

Oneassist picked up my handset in june and asked me for...

I had bought mobile protection for my mi4i from one assist. the phone had been submitted on 26/7/2016. sr#1462832 is the no for the claim. this is the fourth time the delivery date has been changed.
First delivery date :- 30-aug
Second delivery date :- 12- sept
Third delivery date :- 16-sept
Fourth delivery date :- 30-sept/2-oct.

This is the worst possible insurance anyone could buy. if you want...

My phone was given for replacement for dispaly on[protected].
i didnt get my phone yet, this not fair and there is no any information about the phone
i need my phone back soon. mi note 3 i hope you all to atleast give me a certian information about my phone process so please process it as fast as possible.
thank you...
invoice.no[protected]...

Claim pending since 24 may 2016 four months are gone. They taken my cancelled check but haven't given the amount yet. Taken customer care executive & manager relevant times but in vain they say only one word we don't have any updations a lot many call more then to your customer care not to anyone in my whole life. Last date given for disbursal of amount was 7 sep 2016 but till date of 21 sep 2016 nothing is being given. Membership id:- 865695,...

Relationship No : 681829
Membership Id: [protected]

My phone was picked on 30th of august as there was a lit bit of screen damage.I have paid the excess payment and my phone is in repair status since 9th of Sep. And whenever i call the customer care they tell me to wait for next 48 hours as they have requested the authorized service center to give my due date.I was told the same thing since the past week.But yesterday...

Membership number: [protected]
Claim Number: 1466991
Handset: Redmi Note 3
Claim status now: After 3 months & false commitments provided by them 3 times, they are still not sure when they will be giving my handset back.

I initiated my claim on 12th July 2016 and they picked up my handset after 3 days.
on 1st Week of August : They emailed me to make payment and to reply them with transaction details...

Hi,

I have taken insurance from oneassist for my mobile phone. I have given my mobile for repair on around mid of july and i got it back on 26th of august 2016 but without back panel of the phone. Since that day i am trying to mail them and ask them to give my phone's back panel back but either they don't reply or they ask me to wait for 2-3 days and then again no reply till i mail them again. It's around 1 month now that...

I've purchased an One Assist protect plan from Mi service centre in Chennai. My phone screen was damaged and I've raised a claim. The claim was registered with ID - SR#1449059. On 28/06/2016.

They asked me to pay ₹370.00 for some excess fee and the same was done on 27/07/2016. (Same day)

After that there is no reply from there end. They have just been changing delivery dates and nothing else.

I'm...