OneAssist Consumer Solutions Complaints & Reviews

I have purchase MI redmi note 3 gold mobile with mi application along with mi protect 375 insurance plan..My mobile got damaged due to rain on 27th of july and i have given complaint to one assist insurance company..To take complaint and pick the mobile they done lot of drama later approve done on 4th of aug.but mobile picked on 24th of aug 2016.again drama till 5th of sep to process claim with insurance finally service center given estimated repair cost of rs-7743 odd
and ask for me to pay excess of re 338 and i have done payment on 7th sep 2016.due date given 27th sep then change to oct 11th oct 2016 now again changing to 20th of oct ..kindly help me to get my mobile repair done or replacement.

Dear, Sir /Madam, one year back one assist renewed my membership without my knowledge /consent after that I talked to the costmer care how they debited money from my account and they assured me that such things will not happened in coming days even i told them to refund the money which they deducted from my account and they said it's not possible and I told them not to renew my membership after expired and they insured me. When the time came for renewal they send me a mail that my membership was going to expire and immediately I replied I was no more interested. On dated[protected], I remind them call to the costumer care not to renew my membership I talked almost 15 minutes and gave me a assurance one assist will cancel my membership. In the evening at around 6pm on[protected] one assist deducted ₹1799/- from my account without my knowledge, without any call or msg.i strongly condemed and put a complain of fraudulent which one assist had did with my account. No one give the authorization to deduct one's money from their account which one assist had did.

Hi,

I have raised a complaint for my personal handset (MI3) service on 29th Sep'2016. Service request is SR#1576704. Their executive has collected handset on 3rd Oct'2016. On the same day, I have raised a request for courtesy handset, And I was assured as per policy will be delivered in next 5 days. But till now, Courtesy handset was not delivered even after many call backs and escalations. Apart from that, there is no progressive update on my Personal handset which was given for service. Courtesy handset is a temporary handset which will be given by Oneassist company until original handset is with them for service.Please consider this request as an Complaint and would like to have solution for this concern.

Hi, I raised a complaint with one assist on 28th . They took my handset asked to pay extra 350 RSVP . It's more than 45 days and still they are extending due date. They have extended it 4 times so far. This is just stealing phones.let me advise should I file a police complaint.
Claim request number 1528780. I think many people are getting cheated like me.

I have raised a complaint to repair my handet on 24th of aug..
and the mobile was picked on 6th of sep..
after that day i got a mail to send 350 rupees as an additional ammount for repair on 18th of sep!
and after a lot of time as i hva ecalled they have said that the mobile parts are in scare so the delivery day is 17th of oct.
its almost (1 month).. and today ie.14/oct i got a call from the OneAssist that the delivery date will be on 25th/oct and the reason is same as before..
its been almost 45 days and the expected date is 25th as of now.. note:only expected date as before..
and as of the expected date it will be 2 months..
i request to solve the problem as soon as possible..

note:with in these 45days a new mobile can be manufactured and the prouction of it can be done too..!
and the warenty of mobile is 1year almost 2 months is with these people and 2months is jst expected it may be increased tooo!!!

Hi Team,

I have logged an inusrance claim for my MI handset since I have purchased a extended insurance from One Assist. I have completed all the necessary paper works formality by[protected] itself. But still I havent got the handset picked up for repair. Everytime when I call the customer service no they says we are looking into your case someone will get back to me within 48hrs. I also spoke to Roshini from there backend team and she was suppose to arrange a pick up for my handset repair but still no sign of progress. I feel extremely depressed as I felt i am cheated. My claim no: 1075934.

Mobile adld claim request - 946018, they are intentionally delaying the delivery since last one month.

They are closing courtesy handset complaints without any information. I have raised 4 complaints and they close it abruptly.

Mobile repair is intentionally delayed. They took excess payment and not responding to emails now.

Due date is extended 3-4 times and they are not informing us. They are just extending the time to waste insurance coverage time.

Hi,

I had bought mobile protection for my mi4i from one assist. The phone had been submitted on 26/7/2016. Sr#1462832 is the no for the claim. I received the phone ion 10-oct-2016 after a lot of follow up and headache but when the phone was returned they took out the sim tray and the audio for the phone isn't working anymore. It was working vbefore and the sim tray was submitted along with the phone to oneassist.

Relationship No : 522285
Name- Hemant Kumar
this is regarding my dual payment done while purchasing new insurance. when i complaint abt it they said it will take 3 days. but its been 20 days so far yet no refund.
first of all they steal my money i made payment by CC in first time but it was declined then i made payment by netbanking. after making payment they processed CC payment. this is not fair.

This company seems to be fraud. How can it reject my claim just because mobile was dropped in the bathroom not in the bedroom. My insurance has been rejected without any legitimate reason. I want to go to consumer court for the pain this company has caused me. And even after rejecting my claim it is not returning my mobile.

They rejected this claim when they knew about the cost of repair. Before that they kept me waiting for three weeks. And their customer care representatives are irresponsible people. They never told me the address of service center neither did they replied on email.

Now the mobile is with them. Irrespective of repeated calls to them, asking about the details where mobile is and telling me the location so that i can get it by myself, cross verify the damage, they never bothered to reply me with any information. What i kept on hearing from their side was to wait before as well as after rejecting claim.

I want to file a complaint against them and get my mobile repaired by them.

One assist commited me that they will provide a courtesy handset against any damage matter, before buy their product.

But now when I launch a complaint against damage they they fully deny that this kind of facility are not available on their product. It's a kind of fraudulent selling I think.

After many emails & complaint that my address is out of service area .

Matter is that at first they denied for thair commitment, that they've not any facilities like courtesy handset. After many compliments by mail now they are agree to provide but they are unable to serve this area.

If they couldn't serve at Siliguri then how can they sell this type of product. And at the time of sell they provide their product & sent every documents, damage handset pickup & delivery is possible but courtesy is not possible why?

I want proper solution.

My mobile phone accidentally fell down in the road when iam starting the vehicle in Ganganagar..the upper right edge hit the ground and the mobile bounced and display hitted the ground, as iam using tampered proof glass, tge display is not cracked..but now, power button, volume button and display is not working..so send me the person to collect my mobile for the service..

I had done my phone's insureance with OneAssist more than 3.5 months back. After 1 month, when I inquired they said it's with Mi Service Center, it will be repaired on due date and will be kept under 1 day observation under them and will deliver it in 48 hours. When I called on after the due date as well as after the 48 hours they asked for delivery, they said the due date as changed. And there was no looking back. For the last 2.5+ months they just give me the same crap reason of changing die dates. On due date they say phone is ready, and after 4 days of inquiry they again they Mi hasn't repaired the phone yet. Again and again, it's like 8 time they fooled me giving me just new due dates with no assurance of my phone, will it ever come back or what. They wasted my money, my time, my progress of work. I have to use a backup phone because the frauds are not willing to give me my phone back even after threatening to complain consumer forum. They just say please wait till due date, you will surely get your phone. But it doesn't happen at all! Give me my phone as well as compensation for the fraud they are committing. Please forward it to concerned authority. 3.5+ months if the phone is with you, then what's the point of having a phone. One Assist is fraud company, I guarantee you! Otherwise, companies tell the exact reason. Their customer care give this same answer to everybody after receiving consumers mobile phone. Someone please report them to police or something, I have seen on forums maximum of the consumers are suffering. If I had knew it before, I would have never send them my phone.

On 2nd October One assist customer care executive called me and told mobile is repaired and dispatched and it will be delivered to me on 3rd or 4th of November.
Today(4th November) i called again and she is saying the Due date is extended to 10th October
I have submitted my mobile on 10th August.Till now its been 54 days and the due date got changed 6 times.Its a fraud service. They simply changing the words every time.I don't know One Assist people will give my mobile back or not.

They are simply changing the words again and again like a fake and fraud company. I will never buy any products from Red MI XIAOMI which have One Assist as fake insurance company.

I don't have any other options left except CONSUMER COURT to have a solution.

I am going to file a case in CONSUMER COURT against both ONE ASSIST and MI INDIA companies now. Please don't go for these kind fraud insurance service, you will never get a solution.

Membership ID:[protected]
Claim no is :SR#1501155

Hello sir, i am aman sachan
Email-sachan. [protected]@gmail.com
Contact num-[protected]
Address-b-1191 awas vikas hanspuram naubasta kanpur-208021
Service request number 1481330.
Its been more than three month and i have not got a single response. Did not even receive the spare handset i was supposed to get. And when i m calling they said that wait for one week the solution will be provide, but they still do as same when i call.

Not received my mobile phone on 30th also.
Please review the below mail forwarded on 15th september 2016, but not get any response till date.
Now, 2 months completed but not get my mobile phone back.

Dear sir / mam

I have submitted my mobile mi note3 on 29 july 2016 to the representative of oneassist company for repair. It is really disappointing that this insurance service has repeatedly changed the delivery due date of my mobile phone. My due date is changed by three times. 1st due date conveyed to me was 10th september, 2nd due date – 12th september and 3rd latest is 30th september 2016. As per my knowledge, authorized service centre always give one and final due date.

Is it really a two month process or more?

Promise made are not fulfilled and all the inconvenience is beared by the customer. Word of mouth is the most trusted feedback of any service you opt for. I would definitely not recommend any friends staff members to opt for the same.

It’s my humble request to you to solve the issue as soon as possible.

Regards
Kavita sharma
Mobile no.: [protected], [protected]
Membership id: [protected]

In october 2015, OneAssist called me and asked to subscribe to their wallet/card security plan(Power Single). I was really not interested, but they forced me saying 'its mandatory from ICICI bank for their customers', and I fell pray to their strategy and subscribed to their service. In couple of days they deducted around Rs. 1299 from my account.
Later in March 2016, I realised the thing and called OneAssist to cancel my plan. But customer care executive was requesting me to continue till one year, but finally they were convinced(after I called multiple times and explained same thing again and again). They agreed to cancel my plan. I thought it's done and according to T & C on their site(https://ws.oneassist.in/static/pdf/WalletAssist_Terms_and_Conditions.pdf), point no 6.4, for any cancellation by the Customer, OneAssist will refund the Plan Fee based on the grid mentione, which say if plan is cancelled within 180 days, 50% refund will be given.
So I was expecting my refund, and becase of busy shcedule I forgot to follow up. Now its October 2016, and yesterday, 2nd October, morning I received an sms from ICICI that OneAssist has registered for renewal of Power Single pland

If any OneAssist member is following up, please refund my money, and cancel my plan as soon as possible.

Details

User id: 576828

I got my accidental liquid damage of my Iphone 6s on 27 aug 2016 and i called one assist to check for my insurance and let me know the procedure to do the further process to get my phone rectify.first of all they told me that u have to fill a form online and summit some pictures of mobile phone i did the same and then i was waiting for them to respond but there were no calls or message and then i called to check the same they told me the document which u have uploaded are not clear please uploaded again.However i did the same again and after following up with one assist team on every second day i realized they are very unprofessional except the one person ATul and they were very rude and noone is ready to transfer my call to senior management and after getting annoying on them finally they transfer my call to some senior person and after two days i got to know that he was on same level execvutive.the response i get always is, seniors are busy in the meeting.Everyone was promising that my handset will be picked in 3 to 4 days which came after a month i.e 22nd September2016 person came and picked my phone.Now the courtesy handset which i have received is not in working condition properly.the charger wire was not working.I bought the new wire as seeing one assist team lazy to replace the courtesy handset.However, i realized that handset battery getting drained in 20 mins after full charge also, the handset is getting heat up i immediately informed the one assist executive that i need a replacement as i am a working women and i need to check mails.after three reminders to one assist my call got exclated but still i am waiting for courtesy handset.since beginning till now people are not giving the clear communication on anything which is getting delayed from their side.i received the handset on 19th sep till 2nd of Oct no response from your team and even my phone picked up on 22nd sep till now process is very slow.kindly update me on the same. i will never suggest any one to take the one assist insurance.

Hi Sir/Mam,
I want to inform you regarding my mobile phone insurance plan. I am buy the plan in June for my mobile damage protection plan, I am submit my damage mobile in same month. According to one-assist they return the mobile with in 4 days to week but i am till waiting for my mobile. When i call to Customer care they every time said same line "your mobile due date change for next 30 days, next 15 days. When i am check the reviews o[censored]sers everybody suffering with this same issue. I have audio and screen shoot proof regarding same. Today again due date changed. Please request to you take strict action for this company. I am waiting for my handset from 4 to 5 months.

Membership id: [protected]
Claim id sr#1506206

Its been 2 months since i gave my phone for repairs to oneassist. I have got several delivery dates till now and again at each delivery date one assist blames mi for not having mi5 parts.
The insurance was approved on 1st september

Approved claim rs.10701.0/-.
Excess amount rs.393.0/-
Rs 398.75 (After fees) on[protected]
Time of excess payment is 3.45 am on 2nd

I was promised 7 days delivery. The next time i called this date was changed to 26th.. I again called i was told that the handset is ready and ill receive a call for delivery shortly.

On 25th i received a call stating the phone is ready and it will be delivered on the pickup address withing 7 days.

On 28th when i call i am again told that parts for my mobile are not available and it will be delivered on 18th october.

I would like to know what are the updates for my phone..
I didnt purchase a insurance to get screwed over...
I dont have my phone from the past 2 months and have been given more dates.. The next version of the phone is already out and i am still waiting for it.

Handset purchase date
03/06/2016
Purchase invoice value
24999.0
Handset imei/serial no.
[protected]

Date of damage*
24/07/2016

The parts are available in the market from inr 4000 and yet even after taking 10701 + 393 inr from us you guys are not able to return my phone..
This is almost like stealing my phone and money!

What is wrong
For now all i know is one assist has stolen my phone + 10701 insurance money + 393 inr from me...