OneAssist Consumer Solutions Complaints & Reviews

My claim id is 1640267. This claim was raised on 9th Nov and on 15th they collected my phone. As per process they should accept or reject claim in a week but after repeated follow up with call center around 28th of Nov they told your claim is under process. I got a call from service centre, saying my phone is still under process. This thing i am listening from last 1 month.
No problem, they peoples are taking me very lightly. But need to inform you that I can spend 1 lakh rupees for getting my right way. This is the best way to cheat people and making frustrate without any reason.
So, I am just putting an case in HONOURABLE DELHI HIGH COURT regarding this cheat and fraud.
I have good proof for all this.
Thanks
Krishan
+91 [protected]

Dear Sir,

I have taken unfortunately MI Protect insurance from Oneassist while I am purchasing online MI phone from MI site.
I have a logged complaint and handover my mobile on September month end there is no valid response till date except we are processing ASAP.

Even there is no escalation process as well and we have to listen them and wait until they give us mobile.
Even I have requested return my handset for that also they are saying same reason we will process ASAP nothing more than that.

Through this complaint I would like to request is either give correct delivery date or return my mobile ASAP dont timepass with customer mobile like this and torture in the name of claim process for 2+ months.

My Claim ID: 1582324

Thanks,
Anjan

Hello OneAssist,

OneAssist delivery person has come today (6th Dec'2016) around 3.30PM to deliver my personal handset. But handset was not in proper condition with rear camera. Glass on Camera was not available. This is 2nd time you people tried to deliver the handset in broken condition. And you people have taken more than 2months for this.

I have some questions for you. If sim card slot was not working properly, what happened to backside panel of Handset and Rear camera glass. Are you people changing/encouraging to change the parts of the personal Handset? why you people are not cross checking the handset before delivery?

I have requested you people to check the handset clearly before sending for delivery but you people said Yes, but you have repeated the same as before giving broken handset. You have claimed an insurance amount of aroun Rs. 10, 500 /- for changing some inside parts. But what happened to you people allowing to change external parts also. As you said, if you have done really the Quality check before delivery, then why and how come you have sent the damaged Handset again for delivery. I have not collected the Handset, please recheck and and send the handset.

I feel disgusting to have tied up with your insurance.

Thanks,
Poorna

My claim id is 1606124. This claim was raised on 17th Oct and on 19th they collected my phone. As per process they should accept or reject claim in a week but after repeated follow up with call center around 12th of Nov they told your claim got rejected and said you will get your handset in 7 days, but still they haven't given it. I got a call from service center, saying my phone is ready to pickup when I reached service center they verified and said they have the phone but need a email from oneassist I had a repeated call center communication and also mail communication but they are just apologizing and saying they will look into it but no reply.

I lodge a complaint and my Service Request number is 1618018 . First of all they took forever to repair my phone. I received a call from service center that my mobile has been repaired so i called the Oneassist and they said people are getting fake call about there handset being repaired.

They directly were blaming the company which is Xiaomi to make fake calls.

I received my mobile after all and what i found was my Sim Tray was missing from the phone. I mean what kind of service is this ?. What can a person do with his phone with Sim Tray missing ?.

I again lodge the complaint but again only fake promises nothing else.

Dear Concern,

I bought a Phone(MI 5) online from Mi website on 18th may 2016 at that time only I have opted for an insurance (Mi Protect) from One Assist.

After some time I am unable to switch on the phone so I visited MI store they said it is due to water logging but don't worry you have opted for insurance Pl take to one assist they will resolve it free of cost.

So I had a word with them they said we need to submit our phone for some time and after almost more than a month they denied that they won't be able to serve us as have taken proper precautions and other useless statements from there side.

Finally, they sent us opened phone back without screws and Rejection Remark: Loss Or Damage To The Gadget Due To Mysterious Circumstances Or Unexplained Reasons.

I am continuously following up with both of them and they are denying to repair my phone and it's been almost 6 months.

Request you to please take some corrective steps and help me getting my phone repaired

Unfortunately my mobile phone got damaged. I thought, insurance company (One Assist) can help me in getting my device repaired as I have paid for that to One Assist. After the pick up (25th Sep, 2016) and receiving some excess amount (very nominal), they provided me the due date as 27th Nov, 2016. Till now (5th Dec, 2016) I haven't received my mobile. Contacted their escalations manager on 2nd Dec, 2016, and assured me that at any cost they will deliver my mobile on 5th Dec, 2016. When I contacted them today, on top of failed to deliver the mobile they are asking some more time to update me on this, but not to inform the delivery date on this. From 27th Nov, 2016, whenever I reachedout the customer care, every time it got escalated (I think not to provide any update and deliver), even still today they are saying its been updated and waiting for concern department's reply. The mobile got repaired and to be delivered is the same city but still they are taking months and years to deliver.
Given them time to deliver my phone till Wednesday eod. Waiting to see happens...

I have raised a Cancellation request for this policy on 18th November 2016 as the renewal date was 3rd of December. It has been advised that I will get a call for confirmation in 48 hours, but that didn't happen. Later i called them again on 28th November they said the request is already raised and you will getting the call soon. I made one more call on 2nd December asking them to action the request, they said we will raise one more request on top the same so it can be action soon and confirmed me that since you had requested the cancellation before even if the money is deducted we will refund it. I have not received any call from anyone for this, so I called them today again as the money was deducted on 3rd December, the person who spoke confirmed that there are 2 requests and I will make an arrangement for you to receive a call before EOD, and when i asked about the refund of the money he said he cannot assure if the money will be refunded. What kind of a company does this? How can you not process a cancellation request which was raised way long back before the renewal date. Action this ASAP.

Dear sir
this is Mr.Janak from surat city i have complain against One assist Company.
i have purchase mobile insurance from this company for my iphone. and i have hand over my damage mobile on 4th nov. it take almost one month and still there is no feedback when can i get back my handset. and they are still not able to reply me final date of get back my mobile. just always say keep wait.
pls help me to get my mobile handset

tks
janak
[protected]

I had taken a insurance claim from One assist. My phone got damaged and so I had filed a service request with them. The initial repairs took approximately 1.5-2 months thanx to lame service centre of Xiaomi and senseless procedures of one assist. And to my surprise what I got was a handest with damaged screen. Wow can you imagine how efficient they are in satisfying there customers. So but obvious i again called one assist for repick up of device and being so much of hardworkig and efficient people they repicked up my cell after Bloody 1.5 months i.e on 28th october. I hd asked for receipt of repick with the guy who came to pick the device he told me that sir within 2 working days it will automatically get updated in your claim status. And today its more than 1 Month I'm having no clue that where the hell is my device.. one assist people you are really WHITE COLLAR THIEVES.

Realionship no. 846364

I don't want your service here after. just cancel it. my mobile no is [protected]. I forgot the oneassit ID.one day they called me and said we are from AXIS bank .we are providing security for your credit and debit cards, pan and other security services. and they asked last 3 number of the debit card. i am not interested in this type services. moreover they encourage unauthorized card charges.i am very much frustrated about this issue. i worked hard to get small amount of money.but they just invoke my money without any effort. i request you to stop the service. cancel it. i dont want your service.
thank you

Sir,
I bought kindle and one assist from amazon on 4th Sept., 2016. Due to chinesse language I am not able to use kindle and I am also not able to activate the one assist software. Temporarily I lost interest due to language problem. I also do not know that I should activate the one assist within a month. Now on trying to activate the same it says I have to contact you and hence this email to you. Kindly advice me how to use the software one assist now. Will you send me a new activation code? My name is Dr.R.Lakshmipathi

This is to bring into your notice that even after 5 weeks 6 days, I have not received my handset after repair. In fact 2 days back I got an intimation from your customer care number [protected], that I shall receive it by 17th Nov, but to my shock, there is no update available with the customer care as of today. During the same call, I was asked to wait for 24- 48 hours for the update, which is no more possible for me.

At the time of repair, I was told that the repair will take 2 to 3 weeks, and you have taken more than double of it. I am sorry as I cannot wait any more.

Please take a note of the series of events:

Device was picked up on 7th Oct
Insurance estimated amount was calculated on 14th Oct (7 days time)
Excess payment to be made by the customer on 24th Oct (10 days time, total 17 days)
Payment made by customer(me) on 25th Oct (the very next day, total 18 days)
Confirmation from one assist that the excess payment was received on 1st Nov (6 days, total 24 days)
When I called up customer care the estimated delivery date as confirmed by customer care agent was 15 days that is 15th Nov
Customer care confirmed on 14th that the device has been repaired and within 48 hours that is on 17thNov ( today), I will receive the device
Today customer care has no update on the same.
Why have you taken so long to follow the different steps? Why the customer care does not have proper update? Why the customer has to call up several times to take updates? Why has the DEVICE not delivered even after 51 days??

Mobile ADLD Claim Request - 828523

Device Model- Redmi Note 3

They have been continuously making fake promises of delivering on a certain date, and when the date comes, they dont have correct updates or they given some other excuse like the approval not received, or service center does not have spare parts..

On 28th nov i got call from xiaomi service center that its repaired and i need to contact one assist .. But once again they have ansolutely no clue, they say that the due date is 6th dec and sumtimes they say its 10th dec..
Now I am really tired, and it was a mistake to buy policy from one assist..

Need your support on this..

Regards,
Sangita
[protected]

-my name ashish jain ([protected])
-bought mi protect along with mi note3.
-mobile got damaged in sept-2016.
-oneassist collected it on 16-sept
-since 3 months they are prolonging delivery date
-when contacted on estimated date they provide new date.
-several times happened.
-these people are cheating and harassing.
-last date was 28-nov. Now 10-dec.

I have claimed my xiomi mi4i mobile liquid damage insurance on july, 2016 through oneassist india. But after many days they are not responding to my claim and every time they just tell me that your claim is under process. So after all, i cancelled my request and close that claim without repair of my handset on 27 sep 2016. But whenever i call to oneassist customer care they ask me that we are tracking your handset and we will update you soon. I contact oneassist through twitter also but every time they just give their uniform answer "we sincerely regret the inconvenience. We're looking into the issue on priority & will communicate shortly." still i did not get back my xiomi mi4i mobile. Please find my details of oneassist id and claim details and get back to me.

My email - [protected]@gmail.com
Oneassist username - sanket. [protected]@gmail.com
Contact no - +[protected]
Adld claim request - 1129284 and one another claim request no 1485496 has been closed on tue sep 27 2016

This company is a fraud. People here dont know whats happening in company. i have not got stand by handset even after 20days working days and i have not got any detail by company about my mobile. every time i call their customer either they disconnect the call or they will not have information about the product. i had complained to the company on 4th of nov and i had request for stand by handset but this careless company has still not given a stand by handset.

Hi,

I was noticed that my handset has been delivered to me on 19th october'2016. But i have not collected the handset as my handset given to me was broken on backside of the panel (Back panel was not my own handset panel, it was changed). I contacted one assist and updated the same to them, one assist has taken the handset back and was assured to deliver the handset in a couple of days changing the back panel of handset. I have been contacting the oneassist customer care frequently to get my handset delivery but they use to say in next 2 working days will deliver my handset. It has been more than a month (34 days) delayed in delivery of handset (19th oct'16 to till date). And it was just to change the backpanel of the handset, oneassist has taken this much time. What kind of service and assurance you are giving to the customer? To repair the handset oneassist has already taken around one month and now it is more than a month.

Please provide a solution to this, as this oneassist is taking such a negligence and no proper response to the customer and giving fake assurance.

Thanks,
Poorna

Phone was collected 2 months ago. they took a month to fix it. now after phone repaired on 8th November they are not returning it back. i am calling them daily and geting same reply we will get back to you within 24- 48 hours but no one calls back ever.. since last 19 days same story. please help.

=================================================
8th November
=================================================
Dear Nishant Shrivastava

With reference to your Service Request number 1596232, we wish to inform you that your device has been repaired. The delivery team will soon get in touch with you to deliver your repaired device.

For any further assistance, please write to us at [protected]@oneassist.in or call[protected] or[protected].

Warm Regards,

Team OneAssist

==================================================
Today
==================================================

Dear Nishant,
Greetings from OneAssist!

We apologies for the delay in revert.

This is with reference to your claim request filed with us vide Service Request number 1596232.

We wish to inform you that we are following up on your case and ensure speedy resolution.

However, the repair due date is subject to availability of spare parts from the brand. Kindly bear with us and we thank you in advance for your patience. We shall keep you updated via email & call as soon as we receive any information from the service center.

Should you require any further assistance, please write to us at [protected]@oneassist.in or call[protected] or[protected]
=====================================================

They are big cheat and using my phone for there personal use.

Hi. There. My registered email i'd is ajaysaini.[protected]@yahoo.com. Phone no [protected]. It been a 6 months after repeated phone and email. My phone pick up is still pending... Now as per instructions given by customer care.. I am sending you details of estimation cost done mi centre at new delhi... Afteer sending all details my phone is still pending. I have not recieved myclaims

Please fast forward my case and approve my phone repair cost and i am attaching a document for estimation cost. For membership id [protected] and sr#1557853 claims

This is with reference to your claim request filed with us vide Service Request number 1547699

I have been calling one assist almost everyday but no response from them.
No update where my phone is when I will get it back.
I have mailed at happytoassist several times but no action has been taken so far.

I am literally fed up with your service but sill I am writing here hoping will receive some response.

Please tell me when will I receive my unrepaired handset?

Kindly revert on [protected]@gmail.com
[protected]