OneAssist Consumer Solutions Complaints & Reviews

Friends.. Be careful while purchasing an expensive new mobile. The vendor would try to persuade you to shell out furher 2k or more for insurance provided by a fraud company called #OneAssist(Fraud) Mobile Insurance. While the vendor would promise that the #OneAssist(Fraud) provides comprehensive cover against accidental damage, theft, free pick-up and drop for repairing the handsets and would also provide a standby mobile in the interim.br...

Dear one assist,

greeting from syed.abdul imram!

hi sir iam syed abdul imram and thsi is my reg mobile number [protected].
sir i have receive my mobile pouch on past 1 month back...but no one can pick up my mobile...
recently 4 days back i receive a call from one assist and they can generate a token number to me that token number is 74544...that number was expired...
and cancelled...so i...

One Assist team,

Regarding Sr.No. : 1599101 Cust ID: 728048 _ Membership ID: [protected]

Filed claim on 11th Oct, and after so much follow up the delivery man came on 22nd Oct to pick the handset and was in hurry, but managed to check the phone with battery as he wanted to check the imei number from the phone screen to check whether the phone is working. After that i was following for almost alternate day to...

They made me fool and charged for charity
I wish to cancel my policy, as I have been cheated by your company
Every time when I called to customer care there was a total disconnected to earlier communication
I bought this policy on 3 rd November by calling on customer care number and so as call was so promising and I feel genuine I bought this policy
At this time people who were talking to me discussed the policy...

Mobile no: [protected]
Name: rahoul ghosh ([protected]@gmail.com)
Dob: 31/10/1979

Bank details as requested for refund:
Bank name: state bank of india
A/c no: [protected]
A/c name: rahoul ghosh
Ifsc code: sbin0002117
Amount: rs 1799/-
—

Mobile no: [protected]
Name: rahoul ghosh ([protected]@gmail.com)
Dob: 31/10/1979

I had not...

Claim for damage/theft of your device has been registered with oneassist vide service request number 1650508. When called them they say i have to register the complaint again as the explanation of damage was not sufficient. All the information, i have asked was furnished and still the grievances are being made to get away with the repair cost. On an online search, i found there are many other such sufferers from this company....

Service Request number 1521952
my phone is damege i call one assist on date 7 aug 2016
one assist not pick my phone and one assist courier facility already in bharatpur city, then i send my phone on 10 oct 2016
companies team say my phone is repair and delivered upto 15-nov-2016
i call team then he say new date 08-dec-2016
dear sir i really frustrated of companies activity. company not given positive response...

Reference to my service request no. Sr#1595728, filed on 07.10.2016, the repairable mobile (Redmi note 3) has been picked up by blue dart courier on 27.10.2016 for delivery to m/s plada (Mumbai). But it has been returned back from howrah to me on 11.11.2016.

After tracking the courier pod no.[protected] provided by blue dart, i found that the packet is returned back & marked as "returned to origin at shipper request". So immediately...

Oneassist consumer solutions pvt ltd. Is a commission agent company who have tie up with several small insurance service provider who can never give you any claim for your damages. I am waiting for my claim for my claim against losses against loss of money from credit card. Also i took a mobile theft claim which they have rejected for not a valid reason. The most fraud company i have ever seen is oneassist consumer solutions private limited....

I registered claim 2 weeks back regularly following up on call center via calls and emails. They called me may times for phone pick up. But nothing happens. They are ready for reimbursement where I ready to repair cost. They are fake they r not ready to share my policy also. I am insurance professional I know how to handle. But now I am helpless with one assist. They just collect money from customers that's it. Services are zero. Call center...

I have sent so many mails regarding this, but still you have not yet reversed the amount.
My name is sathyavathy. Mr
Email id = [protected]@ yahoo.com
Kindly reverse the same from your end and revert to mail id
Reverse the amount which has been debited to my credit card.

Rs. 1297.88 is still showing as i must pay the amount hdfc is going on asking the same, i have sent seversal mails also...

Claim Request - 686970

Filed a damage claim for my MI4I mobile phone on 12th August and they, confirmed the receipt of the handset on 22nd Sep. And didnt receive my handset yet.

Worst part is that they are clueless about the status of the mobile repair... they keep on changing the dates as "will update you within 48 hours" etc. never exact data.

Further they never call us with any updates. I am...

This is in regard to the follow up of my mobile for service request number 1594069. Its been 30 days i have not received any mail or update regarding the pending approval. This is very unprofessional from you guys. I have followed up with ajay gaekwaad, huzefa, and one more lady (Very rude, she was laughing and giggling when i was escalating the issue, i don's remember her name but should be there in your call logs). Everyone said that the...

I informed one assist team to terminate my membership before the renewal date through emails and reminders. I did not get any response from one assist team. Membership got renewed on 9th nov 2016 and amount 1299 was debited from my account without my confirmation. I registered a complaint to the number [protected] on 11 nov 2016. But i'm not yet getting any response for the mails or call. I require necessary actions to cancel my membership...

Sir,
I had submitted my handset for repair at one assist service center given by courier on 26 aug 2016, customer care is replying on asking for delivery date of my handset is not justified as first 23 sep, 03 oct, 17th oct, 07 nov and again now 30 nov, where as your policy says to give back after repair with in 25 to 30 days a difference amount of rs 318/- is paid by neft, but there is no response to my complaint, hence it requested...

Claim no 1545826 with oneassist solutions. My mobile handset lcd screen was damaged as per authorised service centre it needs lcd display change which is half hour job n it is available with service center. As my phone was secured with oneassist i called oneassist n got information that it will take 25 to 30days (This itself is long enough, not to give it to oneassist for repair) to complete all procedure & in this time period i ll get back...

This is with reference to the Service Request # 1543042.

I raised a complaint on September 8th 2016 saying that my handset got damaged and requested for pick of damaged handset and also for a courtesy handset. I clearly said that I don't have another handset for me to use and requested to provide the courtesy handset asap.

I didn't received the courtesy handset and whenever I call the customer care I was informed...

My Name is Kiran KV My Relation ship Number is 603320. Last year 2015 November HDFC credit card Section cheated me and also unknowingly I have Joined in our One Assist Wallet.This Matter I had talk with your representative last year through your customer care Number[protected].As per your request and also My amount is already debited by Bank I had continue your Plan up to November 2016. Now on 05.11.2016 HDFC Credit card section debited...

Respected Sir/Mam I would like to complaint that the phone of mine which they took for repair hasn't repaired for till two months from the date which they picked up my phone..And they promised the due date on October 26 but they changed the die date November 11 for that also i agreed and waited but now when i call them again they are telling that their changed the date November 28...I don't know what they wete trying to do or what they have...

Dear one assist and team,

Thank you so much for providing ridiculous, preposterous, unprofessional, careless, unethical, misleading or above all delayed services to your customers.

Lots of call, lots of waste of time, finally i got my handset after 2.5 months and whats that. Its somebody else's handset. I have provided you samsung j2 pro for repairing and you delivered samsung j2. Wawoooo... I think oneassist...