OneAssist Consumer Solutions Complaints & Reviews

I have raised a Cancellation request for this policy on 18th November 2016 as the renewal date was 3rd of December. It has been advised that I will get a call for confirmation in 48 hours, but that didn't happen. Later i called them again on 28th November they said the request is already raised and you will getting the call soon. I made one more call on 2nd December asking them to action the request, they said we will raise one more request on top the same so it can be action soon and confirmed me that since you had requested the cancellation before even if the money is deducted we will refund it. I have not received any call from anyone for this, so I called them today again as the money was deducted on 3rd December, the person who spoke confirmed that there are 2 requests and I will make an arrangement for you to receive a call before EOD, and when i asked about the refund of the money he said he cannot assure if the money will be refunded. What kind of a company does this? How can you not process a cancellation request which was raised way long back before the renewal date. Action this ASAP.

Dear sir
this is Mr.Janak from surat city i have complain against One assist Company.
i have purchase mobile insurance from this company for my iphone. and i have hand over my damage mobile on 4th nov. it take almost one month and still there is no feedback when can i get back my handset. and they are still not able to reply me final date of get back my mobile. just always say keep wait.
pls help me to get my mobile handset

tks
janak
[protected]

I had taken a insurance claim from One assist. My phone got damaged and so I had filed a service request with them. The initial repairs took approximately 1.5-2 months thanx to lame service centre of Xiaomi and senseless procedures of one assist. And to my surprise what I got was a handest with damaged screen. Wow can you imagine how efficient they are in satisfying there customers. So but obvious i again called one assist for repick up of device and being so much of hardworkig and efficient people they repicked up my cell after Bloody 1.5 months i.e on 28th october. I hd asked for receipt of repick with the guy who came to pick the device he told me that sir within 2 working days it will automatically get updated in your claim status. And today its more than 1 Month I'm having no clue that where the hell is my device.. one assist people you are really WHITE COLLAR THIEVES.

Realionship no. 846364

I don't want your service here after. just cancel it. my mobile no is [protected]. I forgot the oneassit ID.one day they called me and said we are from AXIS bank .we are providing security for your credit and debit cards, pan and other security services. and they asked last 3 number of the debit card. i am not interested in this type services. moreover they encourage unauthorized card charges.i am very much frustrated about this issue. i worked hard to get small amount of money.but they just invoke my money without any effort. i request you to stop the service. cancel it. i dont want your service.
thank you

Sir,
I bought kindle and one assist from amazon on 4th Sept., 2016. Due to chinesse language I am not able to use kindle and I am also not able to activate the one assist software. Temporarily I lost interest due to language problem. I also do not know that I should activate the one assist within a month. Now on trying to activate the same it says I have to contact you and hence this email to you. Kindly advice me how to use the software one assist now. Will you send me a new activation code? My name is Dr.R.Lakshmipathi

This is to bring into your notice that even after 5 weeks 6 days, I have not received my handset after repair. In fact 2 days back I got an intimation from your customer care number [protected], that I shall receive it by 17th Nov, but to my shock, there is no update available with the customer care as of today. During the same call, I was asked to wait for 24- 48 hours for the update, which is no more possible for me.

At the time of repair, I was told that the repair will take 2 to 3 weeks, and you have taken more than double of it. I am sorry as I cannot wait any more.

Please take a note of the series of events:

Device was picked up on 7th Oct
Insurance estimated amount was calculated on 14th Oct (7 days time)
Excess payment to be made by the customer on 24th Oct (10 days time, total 17 days)
Payment made by customer(me) on 25th Oct (the very next day, total 18 days)
Confirmation from one assist that the excess payment was received on 1st Nov (6 days, total 24 days)
When I called up customer care the estimated delivery date as confirmed by customer care agent was 15 days that is 15th Nov
Customer care confirmed on 14th that the device has been repaired and within 48 hours that is on 17thNov ( today), I will receive the device
Today customer care has no update on the same.
Why have you taken so long to follow the different steps? Why the customer care does not have proper update? Why the customer has to call up several times to take updates? Why has the DEVICE not delivered even after 51 days??

Mobile ADLD Claim Request - 828523

Device Model- Redmi Note 3

They have been continuously making fake promises of delivering on a certain date, and when the date comes, they dont have correct updates or they given some other excuse like the approval not received, or service center does not have spare parts..

On 28th nov i got call from xiaomi service center that its repaired and i need to contact one assist .. But once again they have ansolutely no clue, they say that the due date is 6th dec and sumtimes they say its 10th dec..
Now I am really tired, and it was a mistake to buy policy from one assist..

Need your support on this..

Regards,
Sangita
[protected]

-my name ashish jain ([protected])
-bought mi protect along with mi note3.
-mobile got damaged in sept-2016.
-oneassist collected it on 16-sept
-since 3 months they are prolonging delivery date
-when contacted on estimated date they provide new date.
-several times happened.
-these people are cheating and harassing.
-last date was 28-nov. Now 10-dec.

I have claimed my xiomi mi4i mobile liquid damage insurance on july, 2016 through oneassist india. But after many days they are not responding to my claim and every time they just tell me that your claim is under process. So after all, i cancelled my request and close that claim without repair of my handset on 27 sep 2016. But whenever i call to oneassist customer care they ask me that we are tracking your handset and we will update you soon. I contact oneassist through twitter also but every time they just give their uniform answer "we sincerely regret the inconvenience. We're looking into the issue on priority & will communicate shortly." still i did not get back my xiomi mi4i mobile. Please find my details of oneassist id and claim details and get back to me.

My email - [protected]@gmail.com
Oneassist username - sanket. [protected]@gmail.com
Contact no - +[protected]
Adld claim request - 1129284 and one another claim request no 1485496 has been closed on tue sep 27 2016

This company is a fraud. People here dont know whats happening in company. i have not got stand by handset even after 20days working days and i have not got any detail by company about my mobile. every time i call their customer either they disconnect the call or they will not have information about the product. i had complained to the company on 4th of nov and i had request for stand by handset but this careless company has still not given a stand by handset.

Hi,

I was noticed that my handset has been delivered to me on 19th october'2016. But i have not collected the handset as my handset given to me was broken on backside of the panel (Back panel was not my own handset panel, it was changed). I contacted one assist and updated the same to them, one assist has taken the handset back and was assured to deliver the handset in a couple of days changing the back panel of handset. I have been contacting the oneassist customer care frequently to get my handset delivery but they use to say in next 2 working days will deliver my handset. It has been more than a month (34 days) delayed in delivery of handset (19th oct'16 to till date). And it was just to change the backpanel of the handset, oneassist has taken this much time. What kind of service and assurance you are giving to the customer? To repair the handset oneassist has already taken around one month and now it is more than a month.

Please provide a solution to this, as this oneassist is taking such a negligence and no proper response to the customer and giving fake assurance.

Thanks,
Poorna

Phone was collected 2 months ago. they took a month to fix it. now after phone repaired on 8th November they are not returning it back. i am calling them daily and geting same reply we will get back to you within 24- 48 hours but no one calls back ever.. since last 19 days same story. please help.

=================================================
8th November
=================================================
Dear Nishant Shrivastava

With reference to your Service Request number 1596232, we wish to inform you that your device has been repaired. The delivery team will soon get in touch with you to deliver your repaired device.

For any further assistance, please write to us at [protected]@oneassist.in or call[protected] or[protected].

Warm Regards,

Team OneAssist

==================================================
Today
==================================================

Dear Nishant,
Greetings from OneAssist!

We apologies for the delay in revert.

This is with reference to your claim request filed with us vide Service Request number 1596232.

We wish to inform you that we are following up on your case and ensure speedy resolution.

However, the repair due date is subject to availability of spare parts from the brand. Kindly bear with us and we thank you in advance for your patience. We shall keep you updated via email & call as soon as we receive any information from the service center.

Should you require any further assistance, please write to us at [protected]@oneassist.in or call[protected] or[protected]
=====================================================

They are big cheat and using my phone for there personal use.

Hi. There. My registered email i'd is ajaysaini.[protected]@yahoo.com. Phone no [protected]. It been a 6 months after repeated phone and email. My phone pick up is still pending... Now as per instructions given by customer care.. I am sending you details of estimation cost done mi centre at new delhi... Afteer sending all details my phone is still pending. I have not recieved myclaims

Please fast forward my case and approve my phone repair cost and i am attaching a document for estimation cost. For membership id [protected] and sr#1557853 claims

This is with reference to your claim request filed with us vide Service Request number 1547699

I have been calling one assist almost everyday but no response from them.
No update where my phone is when I will get it back.
I have mailed at happytoassist several times but no action has been taken so far.

I am literally fed up with your service but sill I am writing here hoping will receive some response.

Please tell me when will I receive my unrepaired handset?

Kindly revert on [protected]@gmail.com
[protected]

Its shameful from your end of not keeping upto your word, I was told that my phone will be repaired if i take the insurance of oneassist, forget repairing the phone, i was fooled by you guys and my phone was not repaired and was told that the phone will be sent back within 7-10 working days.
It has been over one month the unrepaired phone has been not sent back, now that you guys have succesfully fooled me i will definately bring under others notice to not buy your insurance. i have sent this mail to them but they have not reverted back it has been 2 months.

Friends.. Be careful while purchasing an expensive new mobile. The vendor would try to persuade you to shell out furher 2k or more for insurance provided by a fraud company called #OneAssist(Fraud) Mobile Insurance. While the vendor would promise that the #OneAssist(Fraud) provides comprehensive cover against accidental damage, theft, free pick-up and drop for repairing the handsets and would also provide a standby mobile in the interim.

All their tall promises are hollow and fake. All that they are interested in hoodwinking you to subscribe for their utterly useless insurance scheme. I had made he mistake of buying #OneAssist(Fraud) product called Mobile Assist (MobileAssist R_PREMIUM PRTECTION PLAN[protected] along with my #Samsung mobile hoping it would come handy and rescue when I am stranded without my mobile.

Alas, it was not to be. My mobile suffered accidental damage and the authorise Samsung center informed that a board has to be replaced which could cost me about Rs. 14, 000/-. Since the #OneAssist(Fraud) insurance cover was sill available, I had registered n online claim (SR#1600273) along with all the required documents on 12.10.2016. They are yet to initiate action to even pick up the mobile.

I had purchased the mobile as well as the insurance pal when I was residing in Bengaluru and had moved to Thiruvananthapuram a few months earlier. I had updated my Thiruvananthapuram address through their Customer Care on the same day I had registered my claim i..e. on 12.10.2016 itself.

It has been more than a whole month ow. Thiruvananthapuram may as well be in Timbuktu. #OneAssist(Fraud) is yet to pick up the mobile despite multiple calls to them and repeated escalations and infinite assurances of resolutions in two working days. I guess, by now, each and every one of their Customer Care officers might know the details of this long pending unresolved claim.

Yet, there is no sign of action from #OneAssist(Fraud) team to pick up the handset or to get it repaired.

Friends.. You would do well to stay clear of fraudsters like this one and might as well as save your hard earned money from these cheats.

Dear one assist,

greeting from syed.abdul imram!

hi sir iam syed abdul imram and thsi is my reg mobile number [protected].
sir i have receive my mobile pouch on past 1 month back...but no one can pick up my mobile...
recently 4 days back i receive a call from one assist and they can generate a token number to me that token number is 74544...that number was expired...
and cancelled...so i call the one assist and again they can generate a new token number 37845 and this also an expired...so plz kindly to generate a new toke number to me and pass the request to BLUE DART. and .i have no any alternate mobile...plz plz plz plz plz plz plz plz plz plz plz plz plz plz plz plzplz plz plz plz...

One Assist team,

Regarding Sr.No. : 1599101 Cust ID: 728048 _ Membership ID: [protected]

Filed claim on 11th Oct, and after so much follow up the delivery man came on 22nd Oct to pick the handset and was in hurry, but managed to check the phone with battery as he wanted to check the imei number from the phone screen to check whether the phone is working. After that i was following for almost alternate day to get the status of service request and finally on 18th I got a mail stating my phone is BER (Beyond Economical Repair), after insisting on the repair estimate I got to know that its FAKE, according to repair estimate main board and screen needs to replace. And that is height of fraud, as per the document I have submitted it is clear that phone was in working condition apart from screen broken. not sure its courier guy, repair estimation provider or One assist are doing this fraud. In any case I need my phone in working condition with screen intact or 100% of invoice value.
Its been a month since the phone is collected and after providing this much time for the service what am I getting ?
I think it would have been better to go directly, get it repaired from the service center with paying 2400rs at least I would have saved my time and energy.

Thanks,
Dev MIshra

They made me fool and charged for charity
I wish to cancel my policy, as I have been cheated by your company
Every time when I called to customer care there was a total disconnected to earlier communication
I bought this policy on 3 rd November by calling on customer care number and so as call was so promising and I feel genuine I bought this policy
At this time people who were talking to me discussed the policy details and
1. did not said that I can not raise a claim in before 15 days
2 did not said that if I cancel the policy I will get 50% reverse amount
I raise a claim on 12 November, no one told me that I am not raise the claim
I uploaded all the document on 13 Nov And called customer care number again no discussion on that I can not raise the claim
15 th Nov I called again and asked for the pick up
Guy said that I will receive a call for pick up
I called again on 17 th for the pick up
Guy said there is pendency in uploaded document I have not uploaded the bill, which could have been communicated to the call on 15th Nov
I uploaded the docs and confirmed the same again
I was told that i will receive a pick up call and no discussion on that i can not raise the claim before 15 days
Yesterday I received the call that claim has been rejected as it was raised before 15 days
Are you guys making fool of mine or you have guys sitting who have no idea wat's going on
Logically today 15 days have passed and lady said yes you can raise the claim again
She asked me to hold the call and said that will be rejected
Please please cancel my policy I don't want to deal with the company who doesn't know what they are doing
If I need to spend on my phone after having a insurance policy I do not want to continue the same
Thank god my phone started working and I don't need any claim
I want my money back full amount

Mobile no: [protected]
Name: rahoul ghosh ([protected]@gmail.com)
Dob: 31/10/1979

Bank details as requested for refund:
Bank name: state bank of india
A/c no: [protected]
A/c name: rahoul ghosh
Ifsc code: sbin0002117
Amount: rs 1799/-
—

Mobile no: [protected]
Name: rahoul ghosh ([protected]@gmail.com)
Dob: 31/10/1979

I had not opted for a renewal of one assist, but it got renewed on 8th of oct, 2016, as informed by a customer care executive.
Please cancel it immediately and get me refund of my money of rs 1799/-.

Unfortunately, from the customer care, i was informed that i would be getting a refund of half the amount. This is very annoying and not fair at all. Why should i be paying for something for which i haven't opted for.

Please cancel this one assist immediately and get me the refund.

Claim for damage/theft of your device has been registered with oneassist vide service request number 1650508. When called them they say i have to register the complaint again as the explanation of damage was not sufficient. All the information, i have asked was furnished and still the grievances are being made to get away with the repair cost. On an online search, i found there are many other such sufferers from this company.