OneAssist Consumer Solutions Complaints & Reviews

Membership number: [protected]
Claim Number: 1466991
Handset: Redmi Note 3
Claim status now: After 3 months & false commitments provided by them 3 times, they are still not sure when they will be giving my handset back.

I initiated my claim on 12th July 2016 and they picked up my handset after 3 days.
on 1st Week of August : They emailed me to make payment and to reply them with transaction details : I did the same on same day.
I called them on 10th August: They said my handset will be ready till 20th August 2016.
I called them on 21st August: They said my handset will be ready till 2nd September 2016.
I called them on 4th September: They said my handset will be ready till 15th September 2016.
I called them on 19th September: They said my handset will be ready till 30th September 2016. I was quite angry at that time as they are giving wrong information every time. I did recorded this call where they were failed to provide correct information and they accepted that MI service center is giving them wrong information every time and they cannot assure if service center will be able to return them handset on 30th September 2016(also there is no assurance whether it will be delivered to be)

It’s been more than 3 months, they never give me any call to communicate status, they never replied to any of my email till date (have sent 4/5 emails till now).

Contact : +[protected]

Hi,

I have taken insurance from oneassist for my mobile phone. I have given my mobile for repair on around mid of july and i got it back on 26th of august 2016 but without back panel of the phone. Since that day i am trying to mail them and ask them to give my phone's back panel back but either they don't reply or they ask me to wait for 2-3 days and then again no reply till i mail them again. It's around 1 month now that i am asking for my belonging back and it is getting very difficult for me to use my phone without it. I am fed up of mailing them daily and following up with them as they have nothing to say apart from that they have escalated it to the concerned team. I have no idea how long does this so called concerned team is going to take to reply back to me with the actual status of my issue.
My srn is 1099139.
I only want my phone's back panel back asap nothing else.

Thanks
Karishma

I've purchased an One Assist protect plan from Mi service centre in Chennai. My phone screen was damaged and I've raised a claim. The claim was registered with ID - SR#1449059. On 28/06/2016.

They asked me to pay ₹370.00 for some excess fee and the same was done on 27/07/2016. (Same day)

After that there is no reply from there end. They have just been changing delivery dates and nothing else.

I'm really disappointed with these people. I know that a legal case cannot be raised against them but I'm going to the same pull them in court of law with Mi and I'll Publicize the fake insurance these people provide.

Tomorrow I'll go to the service centre and catch hold of the guy who sold me the insurance product telling me claims are settled within 15 days.

Both oneassist and Mi are just non trustable companies.

Someone Stole my Iphone 6s 16 gb Rose gold but It was covered under One assist Insurance. 3 months have been passed but still are saying that we have to wait. We have submitted them all the documents and have completed all the formalities.
I am ginving you all my claim details
My one assist membership ID [protected]
My registered mobile number [protected]
My registered email ID [protected]@gmail.com
date of birth for verification[protected]

Hi, I am Mudassar Iqbal Sayyed From Mumbai. I got my new Redmi Note 3 delivered in Between 15th june from Mi.com/in with Miprotect(an insurance service offered by Mi india in collab with oneassist insurance company covering accidental damage and claim to provide service doorstep nd say will repair handset nd deliver it to u ) in 11, 999 rs. but sadly within a week only i accidently droped my phone while taking selfie and Vol up button started working awkwerdly, except that everything was working fine. I called my insurance company oneassist within 24 hours and told them whole issue. They agreed and picked up handset from me, i got a mail from them after 1 month i.e in july saying your handset has gone in BER case(means estitated repair cost was 8999 ) they said in this they will give me 8, 599, rs as claim, and will return my unrepaired handset back and told me to send cancelled cheque with original bill, me on the next day courier them my original bill with box nd cancelled cheque, and after 2-3 weeks, they sent me 8, 599 in my bank acnt, but when i call them up for my unrepaired handset daily, every customer care guy told me to to wait for 48 hours for mobile delivery/for revert ! But all time they were fooling me. !!! Then before one week from now 10th september, i talked to their head department and guy called akshay assured me that he'll follow up this matter and get my hamdset returned back on or before wednesday max. But sadly i still didnt get. Again when i asked cc. They saying akshay is not available. Call after some time . Wait for 48 hours for revert. Same as they use to say before. Please please help me up in teaching a lessson to them. Not only me but everyone is fedup of this insurance company ONEASSIST. I think they lost my handset . And i am here getting mad everyday coz i am engineering student and dont hav mobile since more than 3 weeks !!!

Reported to one-assist on 22 july 2016 that mobile handset got damaged and needs to be repaired as per insurance.
They provided - Service Request number as 1477449
Numerous follow up were made but handset was not picked up by courier so finally on 29 august 2016 i myself travelled for 52 kms(104 kms to & fro) to deliver handset at main branch office for pushing my case ahead. (courier -AWB no. [protected])
since then - handset is in evaluation stage - even the floor in-charge mrs. shamika keeps saying - " maximum -within 2 working days" -and fail everytime (whether its about pick up & now for evaluation)... but no progress till date

Desirable resolution - deliver back my handset (with repairs) within (maximum) next 15 working days since its already been 2 months.

Dear Sir,

I have purchased one mobile insurance plan "MA Damage Protection Plan 8K-15K" with Oneassist on 24/05/2016. I filed a claim (#SR1455599) against a physical damage to my mobile handset on 03/07/2016 with Oneassist and subsequently, the handset was collected from my residence. Later on, they communicated that my handset is in under repairing, and shall be delivered by 16th August. Till date I have not received my handset. I am chasing Oneassist customer care almost every week but getting the same reply from them that it is under still under repairing. I am very much disappointed with the service of Oneassist because they are supposed to issue me a new handset (same make and model) as they have failed measurably what they committed.

Please take necessary action at the earliest.

Regards,

Surajit Sarkar
[protected]

Dear ComplaintBoard, OneAssist, Mi India & Concerned dignities

My phone Mi Max is insured by Oneassist on 20th July 2016, accidentally its screen got damaged for which I informed to Oneassist in the toll free number on the same day.

1) My phone was picked up on time and a secondary stand-by spare handset was provided. However it was of meagre quality but still no complaints against that as it serves my sole purpose of incoming and outgoing calls.

2) While selling this product to me, OneAssist executive promised me few things which has failed now:

a) I was promised that I will get my handset repaired within 15 working days which now proves to be a false commitment made by the company representatives.

b) I didn't receive proper response from the call center nor over emails. After several calls to the customer care representatives my claim got approved, I paid the extra amount instantly and I was given a date of 8th Sep 2016 for proper service and repair of my handset and 10th of September 2016 as date of delivery.
At each step I had to make several calls(5 to 10) to the customer care before the step was processed successfully.

c) Even on reaching the Mi Service Centre, firstly they said they were awaiting the part from the company. Whilst reaching the company headquarters for making available the spare part to the related Mi Service Centre, the part got available and my handset was successfully repaired on 8th of September 2016 by the Mi Service Centre and made ready for One Assist to collect and deliver the same to me within the next 48 hours.

But since then One assist seems to be extending timelines from 10th of September 2016 to 15th of September 2016 and on reaching 15th of September 2016, it gets extended to 1st of October 2016 as the delivery of my handset. While at the Mi Service Centre, the manager shows me my repaired handset ready for OneAssist to collect from them and on reporting and requesting the same to One Assist team several times a day, they seem to lend deaf ears to it, putting blame on One Assist back-end team to have increased the deadline of delivery with whom I am never able to connect to nor any manager.

I have called so many times to your coordinators Mr. Devraj etc. and sent several emails to OneAssist at [protected]@oneassist.in but as usual (Attaching herewith all the copies of emails sent and the standard revert from OneAssist back-end team), I always get the same response that they will update within 48Hrs or arrange a call back that never ever happened.

I happen to hold a prestigious position at one of the Premier Private IT Organizations, India but never experienced putting people and customers on suffering side. Instead we help people/customers out of the way, because satisfied people/customers always gives you glory, business and unsatisfied customer destroys your esteem, position, face, business and goodwill.

I again request you to please look into this and resolve this issue in the next 48 hours or else to initiate process against the company policies presently being noted and their draftsmen Mr.Khushwant Singh, Mr.Devesh Kumar or Mr. Rishi Sharma in India, whether being alarmed or otherwise.

My handset still lies repaired at the related service Centre, awaiting to be delivered to me.

All related details are given below:

One Assist membership Id : [protected]
One Assist Relationship No: 1144308
One Assist Claim: SR#1481589
MI Service Centre Name:
Address: INFINITY BENCHMARK GROUND FLOOR, GP Block, Sector V, Salt Lake City, Kolkata, West Bengal 700091
Phone:[protected]
MI Service Centre City: Kolkata
Job Sheet Number: 0508169
Mi Online Account Email: [protected]@gmail.com

Regards,

Biswanath Saha

Mob: +91-[protected]
+91-[protected]

I lost my Mobile (Samsung Galaxy J3-8GB-4G) IMEI -[protected] whiche purchased from Savex Technologies Pvt Ltd vide Bill No. BLSD[protected]is lost due to Theft by Pick Pocketer while traveling in Train.
I had taken your Insurance vide Invoice No.3519D7 / 16-17 /436 dt.[protected] for Rs.749/-.
I humbly request you to please send me Claim Form as early as possible.

Sir,
As I've taken mobile phone insurance by the time I purchased, I logged a complain to the company (one assist) as my mobile had a problem (liquid damaged) on 2nd June'2016. As they said I did everything on their portal but a problem occurred. After that I wrote a mail to them as said by the customer care executive after I call 4 times on 8th June'2016.
After that on 21st June my phone was picked up by them and as per their policy they will get back that within 20-25 days.
After that I wrote another mail to them against not action taken, on 22th July and urge them to return the phone as it was, as their service is very poor.
They send a mail to me on the very next day and said me to pay Rs. 307.00 immediately I can't make why it was required as I should avail the service for free. But as they are doing their service it was a better option for me to pay the amount and get the mobile back, so, I've paid the same on the same day.
After that they repeatedly said it will be repaired by 31st July, 8th August, 22th august, 31st August, 8th September, 14th September and today on 15th September they are again saying it will be repaired by 30th September.

Sir, it is already 3.5 month(106 Days) over and they are saying 15 more days to take action which I know not will be done as they are doing repeatedly. I'm urging you to please look into the matter and take a needful action against it as I need the phone very badly.

I had bought the liquid and damage protection plan for a gifted mobile vide ref. 151246 on 25/07/2016 and completed all formalities requested by oneassist. Finally, i received an approval confirming that the plan can be offered to me to which i made the payment for rs. 989.10 vide order ref. 1072334 and citrus transaction no. [protected]. At that time the company executive claimed that the claim process is very simple and wouldn't require any formalities as all requirements has been met.
However now the company is not honoring my claim, which had been submitted on 17/08/2016 vide service request number 1511819. They requested me an email from the person, who gifted the mobile. And the email has been sent multiple times by my friend, but the company didn't acknowledge it and instead refusing the email delivery. My friend also copied same email to me, which was delivered to me with no issue. And there was no failed email notification to my friend as well. I also forwarded same email to oneassist, but still they don't like to acknowledge.
They are not responding to any of my emails or phone and instead telling lies. It clearly shows that the company don't like to honor the claim.

This is regarding insurance of my phone done by oneassist.com.
My claim req no is 1505012, Can you provide me the details that you have hired any courier agency for picking my phone.I doubt that you people are just befooling your customers.I bought a plan you verified all the documents.When problem raised after a month or so you again verified all details and documents.which itself took a couple of days, After that you issued that claim no and accept the claim.But for more than a month now you people are just fooling us that be at home and courier fellow shall come on that day and bla bla. He does not turned up since there is none hired.I am claiming my month salary which I spent in wait of courier agency on your assurance.
Soon you shall be served a legal notice as well for the compensation of the time you people wasted.

I take a wallet insurance from oneassist by hdfc card on july 8 I face a problem in my card fraud I got blocked my card immediate and inform the company but no any response till date I call a lot of time and mailed also but no any response taken by company I want resolved my problem and punished to company for future no body facing problem like me thanks

I purchased insurance policy from one assist for my mobile YU YURAKA PLUS and after 4 months they completed their process and they said that your mobile yu yureka plus replaced by company they dispatch the mobile but when I checked the phone they send me wrong model. Sends me YU YUREKA in place of YU YUREKA PLUS and when I placed call then that person tell me company tells that it is YU YUREKA PLUS. I confirmed the same with micromax service center as well they telling that the mobile which you got is YU YUREKA also that service center person tell the same thing to OnAssist escalation department person on phone call but they are still creating issue and not accept my request to send me the correct model. Really worst company. Please find the phone details and claim details below.

IMEI number of my old phone
IMEI - [protected]
model name is YU5510

new phone they dispatched
IMEI number is
IMEI - [protected]
model name AO5510

Mobile Claim Request - 522625

Thanks
Rishi Barole

Hello,

I have submitted a claim for my handset. In their terms and conditions they have mentioned that invoice is required, which I have provided but they are not processing the claim saying that IMEI number of the handset is not mentioned in the invoice and now they will charge 10% of the total expected cost instead of 5% in case invoice is provided. I have called them so many times but they are not willing to process it. I am feeling that they just want to harass the consumers like me so that I give up my claim. Please help me in getting my claim.

Thanks.

Hi,

I bought an Mi phone, which was faulty and as per the company policy they issued me a new device when reported with in 10 days.

Last Saturday, 3rd September 2016, when my phone broke due to a fall. i contacted the MI service center and was asked to place a complaint here. However, they identified that the IMEI number of the latest phone is not updated with them, and hence they rejected the claim.
I even supported all the documents to support the claim and proceedings but reluctantly they have not considered them.

This company should be heavily penalized for trade malpractices and unethical practices, if you goto their Facebook page, you can notice how annoyed people are and its not me with whom they have tried to play their trick but many other people.

I urge to provide me the justice and request you to conduct a investigation, so that they cannot fool the citizen of India or any other nationality.

My Details
Phone [protected]

I (Membership Id: [protected]) sent my mobile for the broaken screen. Oneassist sent my phone back unrepaired. I think it is a fake company and I got cheated.

Details of my claim is as under.

ProductPlanMembership IDPurchase
DateExpiry DateClaimsClaim
Status EverydayAssist MA Damage Protection Plan above 65K [protected] 28-Jun-2016 27-Jun-2017 SR#1497227 Pending

I submit this complaint third time still it is not solve. My genuine request to you if you read this please give suggestions for how I can get back my mobile. My MI note 3 mobile is given to oneassist on[protected]. I received repaired due date[protected]. On[protected] I go to MI service center in Ahmedabad. They told that my mobile is repaired but they don't deliver because oneassist not give payment. After that oneassist executive said wait for due date so I wait for it. I received mail from Happytoassist in that they mention that my mobile is repaired. On[protected] I call to oneassist and they inform me that today your mobile is dispatch and delivered to you in 48 hours. Today I call to oneassist now they made new story that My mobile is not repaired properly from MI service center and we return it to repaired properly. Now new due date is[protected]. In this time period they didn't provide service handset. However in my policy it is clearly mentioned that they will provide service handset till my mobile is not delivered to me.
I also request them to give un repaired mobile they denied to give it. Now i think that they use my mobile or they stolen it. Please help me if anyone have idea how to solve it. Can I submit Police complaint against Onassist ?

I bought Mi5 with Mi protect and it got liquid damage. They picked my mobile for service on May 2016. I waited for more than 3 months, between so many calls to them. No use of it and no proper date of delivery.

And finally they returned my mobile today and they not repaired at all. Its not even switching on. Now they again arranged for repickup of the device, I dont know how many days I have to wait.

Mi is even worst and they not even ready to hear the problem. I dont know what they repaired for last 3 months and again they are going to repair it.

I have given my damaged phone to one assist and it took 3 months to repair (Damage Screen) and after repair also phone was not working properly (Receiver not working- not able to hear opponent) and for this i gave request 1 month back (13 Aug 2016) and till now no one has came up to pick up damage phone nor the curtsy handset is provided.

every time I call one assist these guys say that now we are escalating you request and it will be completed in next 48 hours but till now from last 1 month 48 hours is not yet come and I am still waiting.

very poor service and management.

Regards:-
Luv Kohli
M- +91-[protected]