OneAssist Consumer Solutions Complaints & Reviews

Sir,
As I've taken mobile phone insurance by the time I purchased, I logged a complain to the company (one assist) as my mobile had a problem (liquid damaged) on 2nd June'2016. As they said I did everything on their portal but a problem occurred. After that I wrote a mail to them as said by the customer care executive after I call 4 times on 8th June'2016.
After that on 21st June my phone was picked up by them and as per their policy they will get back that within 20-25 days.
After that I wrote another mail to them against not action taken, on 22th July and urge them to return the phone as it was, as their service is very poor.
They send a mail to me on the very next day and said me to pay Rs. 307.00 immediately I can't make why it was required as I should avail the service for free. But as they are doing their service it was a better option for me to pay the amount and get the mobile back, so, I've paid the same on the same day.
After that they repeatedly said it will be repaired by 31st July, 8th August, 22th august, 31st August, 8th September, 14th September and today on 15th September they are again saying it will be repaired by 30th September.

Sir, it is already 3.5 month(106 Days) over and they are saying 15 more days to take action which I know not will be done as they are doing repeatedly. I'm urging you to please look into the matter and take a needful action against it as I need the phone very badly.

I had bought the liquid and damage protection plan for a gifted mobile vide ref. 151246 on 25/07/2016 and completed all formalities requested by oneassist. Finally, i received an approval confirming that the plan can be offered to me to which i made the payment for rs. 989.10 vide order ref. 1072334 and citrus transaction no. [protected]. At that time the company executive claimed that the claim process is very simple and wouldn't require any formalities as all requirements has been met.
However now the company is not honoring my claim, which had been submitted on 17/08/2016 vide service request number 1511819. They requested me an email from the person, who gifted the mobile. And the email has been sent multiple times by my friend, but the company didn't acknowledge it and instead refusing the email delivery. My friend also copied same email to me, which was delivered to me with no issue. And there was no failed email notification to my friend as well. I also forwarded same email to oneassist, but still they don't like to acknowledge.
They are not responding to any of my emails or phone and instead telling lies. It clearly shows that the company don't like to honor the claim.

This is regarding insurance of my phone done by oneassist.com.
My claim req no is 1505012, Can you provide me the details that you have hired any courier agency for picking my phone.I doubt that you people are just befooling your customers.I bought a plan you verified all the documents.When problem raised after a month or so you again verified all details and documents.which itself took a couple of days, After that you issued that claim no and accept the claim.But for more than a month now you people are just fooling us that be at home and courier fellow shall come on that day and bla bla. He does not turned up since there is none hired.I am claiming my month salary which I spent in wait of courier agency on your assurance.
Soon you shall be served a legal notice as well for the compensation of the time you people wasted.

I take a wallet insurance from oneassist by hdfc card on july 8 I face a problem in my card fraud I got blocked my card immediate and inform the company but no any response till date I call a lot of time and mailed also but no any response taken by company I want resolved my problem and punished to company for future no body facing problem like me thanks

I purchased insurance policy from one assist for my mobile YU YURAKA PLUS and after 4 months they completed their process and they said that your mobile yu yureka plus replaced by company they dispatch the mobile but when I checked the phone they send me wrong model. Sends me YU YUREKA in place of YU YUREKA PLUS and when I placed call then that person tell me company tells that it is YU YUREKA PLUS. I confirmed the same with micromax service center as well they telling that the mobile which you got is YU YUREKA also that service center person tell the same thing to OnAssist escalation department person on phone call but they are still creating issue and not accept my request to send me the correct model. Really worst company. Please find the phone details and claim details below.

IMEI number of my old phone
IMEI - [protected]
model name is YU5510

new phone they dispatched
IMEI number is
IMEI - [protected]
model name AO5510

Mobile Claim Request - 522625

Thanks
Rishi Barole

Hello,

I have submitted a claim for my handset. In their terms and conditions they have mentioned that invoice is required, which I have provided but they are not processing the claim saying that IMEI number of the handset is not mentioned in the invoice and now they will charge 10% of the total expected cost instead of 5% in case invoice is provided. I have called them so many times but they are not willing to process it. I am feeling that they just want to harass the consumers like me so that I give up my claim. Please help me in getting my claim.

Thanks.

Hi,

I bought an Mi phone, which was faulty and as per the company policy they issued me a new device when reported with in 10 days.

Last Saturday, 3rd September 2016, when my phone broke due to a fall. i contacted the MI service center and was asked to place a complaint here. However, they identified that the IMEI number of the latest phone is not updated with them, and hence they rejected the claim.
I even supported all the documents to support the claim and proceedings but reluctantly they have not considered them.

This company should be heavily penalized for trade malpractices and unethical practices, if you goto their Facebook page, you can notice how annoyed people are and its not me with whom they have tried to play their trick but many other people.

I urge to provide me the justice and request you to conduct a investigation, so that they cannot fool the citizen of India or any other nationality.

My Details
Phone [protected]

I (Membership Id: [protected]) sent my mobile for the broaken screen. Oneassist sent my phone back unrepaired. I think it is a fake company and I got cheated.

Details of my claim is as under.

ProductPlanMembership IDPurchase
DateExpiry DateClaimsClaim
Status EverydayAssist MA Damage Protection Plan above 65K [protected] 28-Jun-2016 27-Jun-2017 SR#1497227 Pending

I submit this complaint third time still it is not solve. My genuine request to you if you read this please give suggestions for how I can get back my mobile. My MI note 3 mobile is given to oneassist on[protected]. I received repaired due date[protected]. On[protected] I go to MI service center in Ahmedabad. They told that my mobile is repaired but they don't deliver because oneassist not give payment. After that oneassist executive said wait for due date so I wait for it. I received mail from Happytoassist in that they mention that my mobile is repaired. On[protected] I call to oneassist and they inform me that today your mobile is dispatch and delivered to you in 48 hours. Today I call to oneassist now they made new story that My mobile is not repaired properly from MI service center and we return it to repaired properly. Now new due date is[protected]. In this time period they didn't provide service handset. However in my policy it is clearly mentioned that they will provide service handset till my mobile is not delivered to me.
I also request them to give un repaired mobile they denied to give it. Now i think that they use my mobile or they stolen it. Please help me if anyone have idea how to solve it. Can I submit Police complaint against Onassist ?

I bought Mi5 with Mi protect and it got liquid damage. They picked my mobile for service on May 2016. I waited for more than 3 months, between so many calls to them. No use of it and no proper date of delivery.

And finally they returned my mobile today and they not repaired at all. Its not even switching on. Now they again arranged for repickup of the device, I dont know how many days I have to wait.

Mi is even worst and they not even ready to hear the problem. I dont know what they repaired for last 3 months and again they are going to repair it.

I have given my damaged phone to one assist and it took 3 months to repair (Damage Screen) and after repair also phone was not working properly (Receiver not working- not able to hear opponent) and for this i gave request 1 month back (13 Aug 2016) and till now no one has came up to pick up damage phone nor the curtsy handset is provided.

every time I call one assist these guys say that now we are escalating you request and it will be completed in next 48 hours but till now from last 1 month 48 hours is not yet come and I am still waiting.

very poor service and management.

Regards:-
Luv Kohli
M- +91-[protected]

It's been 45 days since one assist had picked up my phone for repair. For 45 days they kept on extending the due date as the part was not available. Now finally when i receive my handset, to my surprise it's unrepaired. Received it in the same condition as it was picked up. When asked about the reason for not repairing the handset, to their so-called well-trained customer service representative, they have no clue. They asked me to pay the excess fee asap, which i did. They asked me to wait, i patiently waited. And this is what you give me oneassit, a unrepaired phone. Now what i need is the handset fully repaired. If you cannot repair then, you have to send the handset and refund the excess fee.
For your convenience here is the recent complaint number that made with your so call trained customer care representative.
1541061.
Also attached a photo of the phone when i received it unrepaired.
Just solve this issue at the earliest.

I had sent my phone for screen replacement 2 months back.my request no is Request number 1417523. Took now the customer care does not have a clue of my phone status. I have been getting messages from xiaomi service center that my device is ready for delivery then also these people are not giving me a right resolution.

They only extenting my date of delievery.

The customer care service is patheitic
Few of my experiences with you

1.I was kept in hold for about 45 mins and then i got was disconnect.

2. I asked the customer care executive to transfer the call to the supervisor. He directly refuse to transfer.

3. I was told that they have escalted my issue and I'll be getting a call back but till now i have not received any call from you.

4. When a asked for reference no for escalating the call. Customer care executive refused to give the ref no as according to him they didn't have any such system.

I am really fed up with your service. I would recommend my friends and colleagues not to take your services as its of no use. My mobile phone is with you for more than 2 months now. your are just giving me the dates nothing else.

My claim request is 765032 i claimed for mine screen damage phone their employee came and pick up mine phone don't gave me any other phone that is in their term and condition is mentioned. and after 25 days later send me message by email that your phone can not be repaired cause of BER (beyond economic repair) firstly they told me that company will be call me at mine nearest service center to know phone problem but they don't call me how can i believe that this phone is in ber case. After this they told me that your phone and money will be send you in 25 to 30 days by email but now they told me that they will not give me mine phone. Can you imagine that you insured your bike and due to damage company told you that we cant give you your bike due to BER. its totally harassment in their term and condition their not mentioned that in ber mobile will not be returned.

Hello Team,

This is to inform you that I had provided my Redmi Note 3 phone to be repaired to One Assist, 1 months back.

Till then, the service provided by One Assist team is extremely unprofessional. They do not respond to emails, customer care service is just pathetic, no body has any clue about the status of service. They reached out to me once for the payment of the service as per the agreement and I did the same within 24 hours. Still no response from there side mentioning about when can I get my phone.

I am really fed up with the service and want my cell phone back asap. The Service Request number is SR#1489047.

Would really want this company to improve its services and do not haraas customers the way I am!

Regards,
Mahendra Bansal

Hello Team,

This is to inform you that I had provided my Redmi Note 3 phone to be repaired to One Assist, 1.5 months back.

Till then, the service provided by One Assist team is extremely unprofessional. They do not respond to emails, customer care service is just pathetic, no body has any clue about the status of service. They reached out to me once for the payment of the service as per the agreement and I did the same within 24 hours. Still no response from there side mentioning about when can I get my phone.

I am really fed up with the service and want my cell phone back asap. The Service Request number is 1465166.

Would really want this company to improve its services and do not haraas customers the way I am!

Regards,
Anirban Roy Chowdhury

Hi,

This is in reference to pathetic service that I've experienced and still experiencing from OneAssist.

I have raised a Claim Request for my Handset, Xiaomi Redmi Note 3, Mobile Claim Request - 907064, Service Request Number is 1433587.

I had raised the Claim request on 18th June 2016, On Jul 4 they had sent me the invoice for the estimate of the cost of repair and requested to make the excess payment.
The Excess Payment was made on 12th July 2016, The transaction reference :[protected]A1.

1) After that I received a call from the one assist around 23rd of July that my handset is repaired and will be delivered on 30th of July. However that didnt happen and the reason specified to me was service center has not yet repaired the phone and hence the delivery date now was shifted to 30th July

2) From 30th July the date was changed to 8th August Citing the same reason.

3) From 8th August, I am constantly receiving messages from Xiaomi Service Center and I quote - 'Hi, Your Xiaomi device SO No. WXIN[protected] is ready for delivery, please pick it up from the center if not yet done'. I had called One assist Team To inform them about the number of messages I received confirming repair. Still on 8th August I was told that service center has again changed the date to 20th August.

Even after multiple follow-ups with the One assist Team, Calling them regularly and informing them that is already repaired.
Still every time the service center guy asks you to wait till the delivery date. But no -action.

4) On the Day, 20th August, I called them up and they say that my handset is still not repaired, an utter joke. As I had already received numerous messages from the Xiaomi Service center as quoted above between 8th August and 20th August. Then in the Escalated call with Mr. Sanchit from the oneassist team, I finally got the Service center address, The same day I visited the service center and to my sheer surprise, The handset was already repaired from long back and the Xiaomi service center people told me that they have informed oneassist on the day itself when they repaired.

Sanchit, from the assist called me within couple of days and I informed him that I had personally visited the service center and my phone has been repaired long back and Sanchit promised me that my phone would be delivered with in 48 hours, their standard response.But that did not happen.

5) Even after not receiving the phone for quite sometime or not even receiving an intimation, I called up service center to my surprise 'Dizeeta', may have misspelled her name, from the one assist told me that my delivery date has been changed to 31st of August reason, Again a big "joke", 'Phone has not been repaired'. I explained her all the things that i went through but nothing, no concrete response from her but asked me to wait till 31st august.

6) With no Option Left I waited till 31st august, When I called the one assist, I was completely shocked the status now changed to "Service center has not yet repaired the phone and now delivery date is 8th September".

Chirag from the Oneassist Team told me that this what the backend team received from the service center.

In the mean time till today, from 8th August till today 01st of September I have daily received messages from the Xiaomi Service Center as stated above and to my surprise yesterday on 31st August 2016, I received a call from Xiaomi service center the lady politely asked that "Your phone has been repaired long back and why am i not picking it up ?".

I do not know what the oneasist team is doing?Do they have any plan to pick up my phone from Xiaomi center or not? Whether thier record systems are OK or not? Do they work or not?

Everytime you call up the one assist team they ask you to wait till their delivery date, their backend team is working on it.

I don't even know if their backend team exist because they are not even able to transfer the phone to any of the representative.

Everytime just before the delivery date they change the delivery date to a new one.

Hope I can find a quick resolution from the forum, As calls to the OneAssist team falls not only on deaf ears but also to dumb system.

Regards,

Nisarg

As per mi services center my mobile is repaired on[protected] and because of oneassist not give payment to mi service center they not deliver my mobile.
As per one assist policy they will give courtesy handset till mobile is not repaired. On[protected] i received mail from [protected]@oneassist.com that we will deliver courtesy handset on[protected]. Still it was not delivered. Everyday i call to customer care and they will say wait for 24 hours our backend team update you. After many emails and calls they will not give any revert. I share some images that prove how this company making customers fool. This company is fraud and give worst to worst service.

O i request to all who reads my complaint please not buy policy from this company.

My mobile handset (I phone 6s 64gb) got damaged accidentally about 60 days back.. I have called them several times and requested for update but either they are ignoring or just not taking any action against repeated complaint i had made. As per policy phone should returned by company. They didn't provided any solution. Mumbai office of one assist is saying that they provide update on my phone with in a week but that week is not coming.
Firstly, they are not furnishing correct information, secondly, are not taking action even after series of complaints and request. I am fed up now. I got my phone insured to avoid any future headache. But what ever am going through these days is quite pathetic for me.
I have been polite since so many months i don't know why indian government allowing you people to do business in india. Your business licence must be canceled if you are not able to make even 20% people happy by your service.

My mobile handset (I phone 6s) got damaged accidently about 40 days back. Handset is insured by one assist. Claim has already been approved by company about 30 days back but still handset is not collected by company. I have called them several times and requested for collection but either they are ignoring or just not taking any action against repeated complaint i had made. As per policy phone should get collected by insurance company after claim approval. Firstly, delhi office of one assist denied collection saying that my residential area doesn't come under serviceable area. I asked them for the address where i can personally handover my phone. They didn't provided any solution. Mumbai office of one assist is saying that my area comes under serviceable area and hence handset can be collected.
Firstly, they are not furnishing correct information, secondly, are not taking action even after series of complaints and request. I am fed up now. I got my phone insured to avoid any future headache. But what ever am going through these days is quite pathetic for me.