OneAssist Consumer Solutions Complaints & Reviews

Hi all,

This is to address the appalling and cringe-worthy customer service experience with oneassist. I hope by the time people read this, they will have a clear idea about the kind of cheating, harassment and willful negligence oneassist does to it customers.

I had opted for a mi protect plan while purchasing my mi5. After two months, due to accidental damage, i filed a claim (Membership id: 909987, sr #1446199)...

I am V.Kolangiappar, today (by 3.24pm) I have received a message from one assist stating that membership fee is debited from my HDFC DINERS CLUB Card which is not at all authorized by me. I did not know how they proposed to HDFC and HDFC authorized they payment without my consent. (Customer) while contacting HDFC Phone banking I got a number of customer care of one assist from Nivedhini (Chennai). She told sorry, that she is helpless.br...

I took a phone from redmi from their web portal and also took an insurance package. My phone got broke and for that i contacted oneassist consumer solutions. The complaint was raised on august 01st, 2016 - escalated 2 times, called them on 6 different times - till now phone has not been picked, which was supposed to be picked by 02nd august, and then 16th august.

Sr#1489207

I hope i will get a favorable response....

One Assist product was being given to me wherein I cancelled the same within 30 days period time.
Still the product was being cancelled after 30 days and I am being charged for it wherein I didn't wanted the product.
Also the One Assist executive didn't guide me properly for the same because of which I am facing problems.
HDFC person told me that the product is mandatory or else your card won't get activated, so only...

I purchased the OneAssist Mobile Insurance along with my mobile on 26th May, 2015 the invoice of which I've attached below. It covered damages and expenses for my Yu Yureka mobile upto Rs. 8999/-
My phone fell of my hand and the screen got damaged, and on the same day I raised a claim request with one assist on 31st March, 2016. They picked up the phone from my place and after a month asked me to pay Rs. 305 as processing fees. I paid...

Customer id: [protected]
Called the company for damage claim on 11th july, my phone was picked on 21st july. I requested for courtesy handset for 4 times, they closed the request for no reason without informing me. The last time i requested for the courtesy handset was 12th aug, i talked to one of the senior named sanchit sawant. He told me that he has raised the request again and that i will receive the courtesy handset on wednesday...

One assist is i think fraud company because they committed me before 35-40 days to pick up my phone for repairing.
But still not pick up and when i calling they given only date today, tomorrow, etc…
Last 35 to 40 days i am waiting for pick up.
Now i afraid if they give return after pick up or not.
And i bought insurance for mobile.
So please do needful on this issue....

I got my handset insured & gave my handset for repairing . I was informed the due date of 20th July 2016 for my claim from service center & will be delivered post 48 working hours. On every due date they change the due date post 20 days & dont have any info regarding the handset. i received a message on 22nd July that my handset is repaired & to collect it but when i visited the service center they said its still not repaired & they havent...

Sir,
There is a company in India named One Assist whose web address is https://www.oneassist.in/.
I purchased insurance from this company when I bought my Redmi note 3 mobile phone
The screen of my mobile phone got damaged for certain reason and I claimed the insurance to repair it, they were supposed
to take my mobile within 7 day as they promised but the delayed almost a month but they did a pick up of my mobile...

Respected sir
I am hereby complaining to you about the poor service received from one assist.
I took the insurance for my mobile phone redmi note 3 purchased on 10 march. As per the policy accidental damages are covered. My mobile fell down accidentally and i requested for free door pick up service as per the insurance. Also i requested for courtesy handset as per the insurance policy to use during the period of service but...

I had some network issues with my phone so i lodged a claim with the company, it was picked up by the representative. My claim was rejected without any reasonable justification, further my phone was returned to me in dead condition with damaged screen. Whenever i called their customer care they would put the phone on hold for hours and disconnect it. I am filling a consumer court case against the company for their actions.

Anmol...

I would like to register compliant against my claim no SR#1480522.
I have submitted my handset on 28- Jul-16 till 13-Aug-16 there is no revert from One Assist, Have called many times to get an update but always they ask me to wait for 2 days more to get an update.
Initially, they have explained the process for the claim.
1. Phone will be picked up and it goes to the service Center for the estimation which takes 4- 5 working...

I took insurance from this company for the repair of my mobile. It has been more than 2 months but they have not repaired it.

I contacted the service center person also where they have given my mobile to repair and he said that OneAssist is not responding to him, that's why he is not repairing the mobile.

They keep on changing the due date for delivery of the mobile & thrice they gave me the deadline date &...

Hi There,
I have raised a claim SR#1466991 on 14th July and handset was picked up in 3 days.
I was informed by one assist to pay Rs. 375 which I did but after they they ask for 1 week time, and they does it every week.
Not sure when I am going to get my handset back...

Regards,
Sunny...

Guys i am telling you that please dont buy mi protect as this is nothing but fraud with customer.
I have purchased mi note 3 just few days ago and my phone's glass being broken then i have called to mi protect and told the situation how it broke then they reject that and told that this will not applicable in our policy.


Then i have read reviews of mi protect (Oneassist consumer solution) there are many customer...

Hi,

I had purchase the Mi Protect plan from One assist. Previously the motherboard of the phone was replaced due to camera issue and hence the change in the IMEI number. The change was carried out officially at the MI service center for which a voucher was receipt
The handset had spoiled due to liquid damage.
The company has reject the insurance claim informing that the IMEI number has been changed which is...

Hi,
This is regarding my claim for the relationship number 815095 and claim number sr#1458666. I have raised claim on 7th july and my mobile supposed to be picked up by 9th july as per call center executive and till now the mobile has been not picked up. Its been more than a month now and everyday when i call the service center i heard same repetitive words like "we apologize" "we had escalated this matter" and bla bla. Now this is...

I am dattatray chavan, membership id: [protected] and claim id : sr#1437144.

I have filed claim on your website on 18th june 2016 and submitted my mobile mi note 3 on 24th june 2016 [but got confirmation email on 27th june 2016].

In between i called around 10-15 times to your call center and they were telling me that your case is in ber our representative will get back to you.

On 18th july 2016...

The mobile assist team has taken away my handset on 15 june 2016 and since then I dont have any clue whenI will get my handset. Each time i call the one assist helpline I get a new Due date and its been almost 2 months now . even the helpline people are unaware of the claim status .

I want my handset back asap, the helpline people have no clue abt the process and they just tell us what they see in the computer screen. br...

Claim no: 1414292
I have given my mobile on 16th of june, but i have not received anything till date from oneassist. They are blaming the service centre for that. But i asked them to return it in unrepaired condition, but till date they have extended my due date twice. I am fed up with their service. Its worst experience till date from any site for me. They simpley dont care about customers. Their ceo should answer to public. Why they...