OneAssist Consumer Solutions Complaints & Reviews

Hi,

After all document completion i spoke to oneassist customer care many times, they have confirmed that claim amount will be deposited to my bank account by July 17th 2016. But actually not credited. Later i have been calling them for every 48hrs. they are taking time and committing that "issue has been highlighted" we will surely getback to you within 48hrs and amount will be credited asap. As of now i called so many times,...

Dear Sir,

I I filed a claim (Service Request number 1547933.) against a physical damage to my mobile handset in september with Oneassist and subsequently, the handset was collected from my residence. Later on, they communicated that my handset is in under repairing, and shall be delivered by 26th August then 18 october and now 7 november Till date I have not received my handset. I am chasing Oneassist customer care almost...

Claim no :1473979
Relationship no :998932
This is sathish t.d Service Request number 1473979. On 19 july 2016 i called them and inform that i met with an accident, so my mobile got damaged . After that, few days later i have submitted my document, then after a week they called me and said to pay the excess amount (rs 1550) for not producing the invoice of the mobile phone only . On 20 september 2016 i have paid the excess amount...

Dear sir,
I have your insurence for my Iphone it was damaged in august as per the claim process the work was on process on 29 sep the deu date of the repair from that day i m calling u every day regarding my phone but they did not give me any response on 6th oct again got a mail that my handset is delivered. At the same time i called in ur office the person told me that the mail was sent by the system mistake please ignore the mail...

Hi.. This is neha raju. My registered mobile no. Is [protected]. I gave my handset for repaired as it was damaged. But due to some issue, you guys said that you are not going to repair it. Now, you are not even returning my handset back. I have been constantly and regularly calling you people to get any information, but you are just delaying it saying wait for 24 hrs or a week. Now, its been over an month. I need my handset back....

The company person making me fool from last 2 months they deliver my phone to a wrong person and now they are not giving me any information of my phone i m calling them everyday but they are making fake promises and they promised me in a recorded call that the phone was delivered me in 15 Oct but till today they are not able to tell me the adjuct status of my phone...

I have purchase MI redmi note 3 gold mobile with mi application along with mi protect 375 insurance plan..My mobile got damaged due to rain on 27th of july and i have given complaint to one assist insurance company..To take complaint and pick the mobile they done lot of drama later approve done on 4th of aug.but mobile picked on 24th of aug 2016.again drama till 5th of sep to process claim with insurance finally service center given estimated...

Dear, Sir /Madam, one year back one assist renewed my membership without my knowledge /consent after that I talked to the costmer care how they debited money from my account and they assured me that such things will not happened in coming days even i told them to refund the money which they deducted from my account and they said it's not possible and I told them not to renew my membership after expired and they insured me. When the time came...

Hi,

I have raised a complaint for my personal handset (MI3) service on 29th Sep'2016. Service request is SR#1576704. Their executive has collected handset on 3rd Oct'2016. On the same day, I have raised a request for courtesy handset, And I was assured as per policy will be delivered in next 5 days. But till now, Courtesy handset was not delivered even after many call backs and escalations. Apart from that, there is no progressive...

Hi, I raised a complaint with one assist on 28th . They took my handset asked to pay extra 350 RSVP . It's more than 45 days and still they are extending due date. They have extended it 4 times so far. This is just stealing phones.let me advise should I file a police complaint.
Claim request number 1528780. I think many people are getting cheated like me....

I have raised a complaint to repair my handet on 24th of aug..
and the mobile was picked on 6th of sep..
after that day i got a mail to send 350 rupees as an additional ammount for repair on 18th of sep!
and after a lot of time as i hva ecalled they have said that the mobile parts are in scare so the delivery day is 17th of oct.
its almost (1 month).. and today ie.14/oct i got a call from the OneAssist that the...

Hi Team,

I have logged an inusrance claim for my MI handset since I have purchased a extended insurance from One Assist. I have completed all the necessary paper works formality by[protected] itself. But still I havent got the handset picked up for repair. Everytime when I call the customer service no they says we are looking into your case someone will get back to me within 48hrs. I also spoke to Roshini from there backend...

Mobile adld claim request - 946018, they are intentionally delaying the delivery since last one month.

They are closing courtesy handset complaints without any information. I have raised 4 complaints and they close it abruptly.

Mobile repair is intentionally delayed. They took excess payment and not responding to emails now.

Due date is extended 3-4 times and they are not informing us. They are...

Hi,

I had bought mobile protection for my mi4i from one assist. The phone had been submitted on 26/7/2016. Sr#1462832 is the no for the claim. I received the phone ion 10-oct-2016 after a lot of follow up and headache but when the phone was returned they took out the sim tray and the audio for the phone isn't working anymore. It was working vbefore and the sim tray was submitted along with the phone to oneassist....

Relationship No : 522285
Name- Hemant Kumar
this is regarding my dual payment done while purchasing new insurance. when i complaint abt it they said it will take 3 days. but its been 20 days so far yet no refund.
first of all they steal my money i made payment by CC in first time but it was declined then i made payment by netbanking. after making payment they processed CC payment. this is not fair....

This company seems to be fraud. How can it reject my claim just because mobile was dropped in the bathroom not in the bedroom. My insurance has been rejected without any legitimate reason. I want to go to consumer court for the pain this company has caused me. And even after rejecting my claim it is not returning my mobile.

They rejected this claim when they knew about the cost of repair. Before that they kept me waiting for...

One assist commited me that they will provide a courtesy handset against any damage matter, before buy their product.

But now when I launch a complaint against damage they they fully deny that this kind of facility are not available on their product. It's a kind of fraudulent selling I think.

After many emails & complaint that my address is out of service area .

Matter is that at first they denied...

My mobile phone accidentally fell down in the road when iam starting the vehicle in Ganganagar..the upper right edge hit the ground and the mobile bounced and display hitted the ground, as iam using tampered proof glass, tge display is not cracked..but now, power button, volume button and display is not working..so send me the person to collect my mobile for the service.....

I had done my phone's insureance with OneAssist more than 3.5 months back. After 1 month, when I inquired they said it's with Mi Service Center, it will be repaired on due date and will be kept under 1 day observation under them and will deliver it in 48 hours. When I called on after the due date as well as after the 48 hours they asked for delivery, they said the due date as changed. And there was no looking back. For the last 2.5+ months...

On 2nd October One assist customer care executive called me and told mobile is repaired and dispatched and it will be delivered to me on 3rd or 4th of November.
Today(4th November) i called again and she is saying the Due date is extended to 10th October
I have submitted my mobile on 10th August.Till now its been 54 days and the due date got changed 6 times.Its a fraud service. They simply changing the words every time.I don't...