OneAssist Consumer Solutions Complaints & Reviews

When i claimed my phones damage under the insurance they took my phone for repair and haven't given it back to me for the past couple of months. They keep on changing the due date but do not inform me until i call to ask them. They even gave me a call that the phone is dispatched and will get in 48 hours but still i didn't get the phone. Please find service request number 1433642
Mobile claim request - 872485

One assist is the company that has partnered with xiaomi to provide the mi protect policy. According to the policy, if the phone is damaged, it is repaired with a minimum cost within 20 days or so. I have realised though that one assist however, is a huge fraud company. I recently checked their facebook page and saw that it is filledddd with complaints or very bad service.

My mobile adld claim request number is 911927. I haven't received my phone since a month, it has been more than 2 weeks since the excess fee payment and the official mail says the phone is returned within 10 days of the payment. Please look into the matter immediately. After calling the customer care, they say there is some problem from the service and it will be returned later.

I asked several times for a call back after they have spoken to the service centre to understand the issue and speeden the process but there is never any response. This complaint was raised with the senior executive lokesh, he promised that he will look into the matter but again there was no response.
The junior executives bharadwaj, priya and sneha have been more than unprofessional.

The service is pathetic. Everything about it, response time, customer care executives, both senior and junior, service centre. Pathetic and disgusting. Nobody cares about the complaint.

Once they receive the excess money payment, they stop responding. The service is so disappointing and unprofessional. I only have bad things to say.

Please resolve this issue with utmost urgency. I need the phone back asap.

On 19/15/2016 my mobile was fell on the floor.
I initiated a claim on the same day and sent the necessary documents

Handset pick up was initiated on 23/05/2016

Still they took 2 months to deliver the replacement handset saying that there is a stock issue, i. E,
The handset they sent stopped working the same day when i rebooted the phone. Again i registered a complaint on same day and they initiated the re pick up of the handset.
The re pick up was done after more than a month.
Its been more than 3 since the re pickup, they are not giving back the handset.
Everytime i call the customer care, they say that there is a stock issue and they will come back to me within 48hrs and they never call back.
I am fed up of callig their customer care which i have done more than 1000 times in the last 7 months.
They are not even ready to provide resolution for my case.


They are letting our india otherwise the day is not far when everyone will start ignoring courts and regulation.

Hi all,

This is to address the appalling and cringe-worthy customer service experience with oneassist. I hope by the time people read this, they will have a clear idea about the kind of cheating, harassment and willful negligence oneassist does to it customers.

I had opted for a mi protect plan while purchasing my mi5. After two months, due to accidental damage, i filed a claim (Membership id: 909987, sr #1446199) on 25th june 2016 in order to get the back shell replaced. Only then did i found out that the claims are handled by oneassist and not by xiaomi themselves. That was the beginning of my stressful and painful experience with oneassist which by the way has still not ended, and doesn't seem to have an end at all.

1. My handset was picked up on 30th june 2016.
2. Post completion of documentation etc. I received the repair estimate amount on 2nd july 2016.
3. The process seemed to be going smoothly. However, i did not receive any further communication from them for the next 2 weeks! Upon calling them, i found out that they had 'forgotten' to send the claim documents to me.
4. I finally received the documents on 18th july which i duly signed and sent back on the same day.
5. After calling them almost everyday, and hearing that i'll get my device back in "5 to 10 working days" i found out that they again forgot to send me the excess amount email.
6. I received that email on 1st august 2016. (One month without handset). I paid the amount on the same day. Meanwhile they again promised me i'll get the device back within 10 days of paying excess amount.
7. Again after calling back and forth for 10 days, on 5th august, i was told my device has been sent for repair and i'll get it in 10 days.
8. The last communication i made with them was on 12th august. They told me my due date was extended to aug 30th and i'll get the device by 1st or 2nd september. When i talked to the supervisor, she said, "you may get the device before on or after 30th august also.". Then what the hell does the due date even mean!?

As of 19th august 2016, i'm still without my phone, with no one in the entire company willing to lift a finger. They're all mixed up in this and are aware of the fraudulent and lethargic activities going on within the organization. The harassment and suffering i've endured, and am still enduring, due to their negligent behavior is beyond compare. I hope nobody has to go through such an experience ever. Therefore, along with this complaint, i am going to submit my grievances to the highest entity in oneassist. I will also be forwarding the case to xiaomi so that they can probe into this matter. Unless i receive some form of communication from oneassist along with a written deadline. I will be taking my case to the legal judiciary system as well.

My case is not unique. As i've seen, a lot of people have faced the same issue with this company. I firmly believe that an organization that does not have the slightest regard for it's customer, should not be allowed to strive and thrive. I will be posting this on every consumer forum and social media outlet possible. I hope i will be able to spread awareness about the malpractices going on within this system. Dear citizens and owners of this forum, i implore you to look into this matter and suggest further steps.

Regards,
Mohit bansal

I am V.Kolangiappar, today (by 3.24pm) I have received a message from one assist stating that membership fee is debited from my HDFC DINERS CLUB Card which is not at all authorized by me. I did not know how they proposed to HDFC and HDFC authorized they payment without my consent. (Customer) while contacting HDFC Phone banking I got a number of customer care of one assist from Nivedhini (Chennai). She told sorry, that she is helpless.

While contacting One assist customer care No.[protected] one Mr.Anand forced me and tried to convince me to use their services. The question is without a proper acceptance from me how should they propose and forced HDFC to authorize payment from my credit card.

I got a complaint Number from one assist 521462 but till now they did not cancel it.

V.KOLANGIAPPAR

I took a phone from redmi from their web portal and also took an insurance package. My phone got broke and for that i contacted oneassist consumer solutions. The complaint was raised on august 01st, 2016 - escalated 2 times, called them on 6 different times - till now phone has not been picked, which was supposed to be picked by 02nd august, and then 16th august.

Sr#1489207

I hope i will get a favorable response.

One Assist product was being given to me wherein I cancelled the same within 30 days period time.
Still the product was being cancelled after 30 days and I am being charged for it wherein I didn't wanted the product.
Also the One Assist executive didn't guide me properly for the same because of which I am facing problems.
HDFC person told me that the product is mandatory or else your card won't get activated, so only at that particular time
I told him that I don't want that product.

I purchased the OneAssist Mobile Insurance along with my mobile on 26th May, 2015 the invoice of which I've attached below. It covered damages and expenses for my Yu Yureka mobile upto Rs. 8999/-
My phone fell of my hand and the screen got damaged, and on the same day I raised a claim request with one assist on 31st March, 2016. They picked up the phone from my place and after a month asked me to pay Rs. 305 as processing fees. I paid the fees on 28th April, 2016. Ever since I've been calling them for various reasons but there hasn't been a resolution. When they take the claim, they take the photographs of the damaged handset along with the registered IMEI number of the device. On 27th June, 2016 after 3 months they sent me a phone and to my surprise it wasn't my phone. Firstly, they had sent me a refurbished phone which was 5 months older than the manufacturing date of my phone. It was a used phone of someone else. Second, it wasn't my phone as the IMEI numbers were completely different. And thirdly the phone was not in proper working condition, it would get switched off in 5 minutes. So after 3 months they sent me a used defective phone and said that's what they got repaired. Ever since 27th June till today I've been trying to get in touch with them to take back this defective phone and give back my phone by repairing its screen damage. They don't respond to emails and when called they keep saying the query will be resolved in 48 hours. This is complete cheating and such fraud companies should not be allowed to function in our country. They are making money by providing nothing to the customers. And they don't answer the customers either. Its been 5 months now and I'm yet to get a resolution. I don't know when I'll get my phone back.

I bought the insurance for Rs. 395 and I also paid processing Fees of Rs. 305. So I've already paid 700 Rs to them without getting anything.
I waited for a month but then I had to buy a new phone because of this long delay.

My resolution is simple. I want my phone the one that I gave for repair, repaired properly and fast. If the company can't do that, my insurance was upto Rs. 8999/-, ask them to return the full insurance money. They are not accountable, they are providing no service whatsoever.

OneAssist Membership Details:
Cust Id - 451292 Membership Id - [protected]

Customer id: [protected]
Called the company for damage claim on 11th july, my phone was picked on 21st july. I requested for courtesy handset for 4 times, they closed the request for no reason without informing me. The last time i requested for the courtesy handset was 12th aug, i talked to one of the senior named sanchit sawant. He told me that he has raised the request again and that i will receive the courtesy handset on wednesday i. E 17th aug. Today i called them for more than 10 times and everytime they kept me on hold and did not give me any update on my courtesy handset. I called on [protected] and the person told me that sanchit sawant will call me in 15mins. Yet no call or update from them. Experiencing poorest service from them. I'm going to lodge a police complaint against oneassist now since none of the customer helpline people are helping me.

One assist is i think fraud company because they committed me before 35-40 days to pick up my phone for repairing.
But still not pick up and when i calling they given only date today, tomorrow, etc…
Last 35 to 40 days i am waiting for pick up.
Now i afraid if they give return after pick up or not.
And i bought insurance for mobile.
So please do needful on this issue.

I got my handset insured & gave my handset for repairing . I was informed the due date of 20th July 2016 for my claim from service center & will be delivered post 48 working hours. On every due date they change the due date post 20 days & dont have any info regarding the handset. i received a message on 22nd July that my handset is repaired & to collect it but when i visited the service center they said its still not repaired & they havent sent any communication. They changes the due dat to 10th of August & on 11th i got a message that my handset is repaired & will be delivered to me by 16th August 2016. on 16th when i called oneassist they said the due date has been changed to 25th August now & on asking the details about the mail about handset repaired they said to ignore the mail & wait till 25th August. Its been 2 months now that i dont have any details about my handset. Please help. My relationship number is 1051758.

Sir,
There is a company in India named One Assist whose web address is https://www.oneassist.in/.
I purchased insurance from this company when I bought my Redmi note 3 mobile phone
The screen of my mobile phone got damaged for certain reason and I claimed the insurance to repair it, they were supposed
to take my mobile within 7 day as they promised but the delayed almost a month but they did a pick up of my mobile and
after that they are not giving my mobile back, they already given 10-12 dates but
they have failed in each and every date, now I started fearing that they might have sold my mobile.

Please take a action against this.
Below are some detail.

Claim id : SR#1414963
My Registered Mobile number is [protected]
My email id mustafijur.[protected]@gmaill.com
My date of birth is 13th sept 1985
If you need further information, please let me know.

With Best Regards,
Salman Mamun

Respected sir
I am hereby complaining to you about the poor service received from one assist.
I took the insurance for my mobile phone redmi note 3 purchased on 10 march. As per the policy accidental damages are covered. My mobile fell down accidentally and i requested for free door pick up service as per the insurance. Also i requested for courtesy handset as per the insurance policy to use during the period of service but it was not given to me. Request you to listen to the first request i raised over phone.
I gave my handset to them on 20 june and as per their website it takes 30 days. I was asked to pay rs.316 as excess which i immediately paid on the same day of receipt of that email from them. On july 29 they tried to give me the handset without repairing the damage completely but luckily i found out that and i didn't receive it as i have paid money and informed the delivery person that i will not receive the handset unless it is completely repaired. I tried to log a complaint but one assist did not take my complaint. They could not provide a complaint reference. They denied my request to log a complaint. Now it's more than 50 days and i still do not know the status of my mobile phone. Till now they have not even called me and apologised for their impotency. They just send an generic email template every time.

I called them on 14th august to check on the status and i came to know that they have not logged my claim itself. I don't know when my mobile will be returned.

For this poor service and for not providing a courtesy handset during the service as per the policy i would like to log a formal complaint with you.
For the mental frustration and distress i would like you to award me the maximum compensation from them along with speedy service of my mobile phone.

Regards
Manikandan pv

I had some network issues with my phone so i lodged a claim with the company, it was picked up by the representative. My claim was rejected without any reasonable justification, further my phone was returned to me in dead condition with damaged screen. Whenever i called their customer care they would put the phone on hold for hours and disconnect it. I am filling a consumer court case against the company for their actions.

Anmol singh
[protected]

I would like to register compliant against my claim no SR#1480522.
I have submitted my handset on 28- Jul-16 till 13-Aug-16 there is no revert from One Assist, Have called many times to get an update but always they ask me to wait for 2 days more to get an update.
Initially, they have explained the process for the claim.
1. Phone will be picked up and it goes to the service Center for the estimation which takes 4- 5 working days.
2. Once estimation is received, phone will be sent to the insurance company for the estimation approval.
3. Once approval is received from insurance company it will take 4-5 working days to get the phone received.

If we see their timeline follow procedure it takes ample time to sort it out.

I have asked One assist senior executive for the escalations seen on this website where claims are pending since 4 months, so executive replied those Xiaomi mobiles as the company does not have spare parts.

Whenever i asked to speak with senior executive they says supervisor will call back within 48 hours but NO ONE CALL BACK.

WOULD REQUEST YOU PEOPLE NOT TO BUY INSURANCE FROM ONE ASSIST AS THEY HAVE VERY VERY POOR SERVICE.

WOULD REQUEST SOMEONE FROM ONEASSIST WOULD HELP TO RESOLVE MY CLAIM.

I took insurance from this company for the repair of my mobile. It has been more than 2 months but they have not repaired it.

I contacted the service center person also where they have given my mobile to repair and he said that OneAssist is not responding to him, that's why he is not repairing the mobile.

They keep on changing the due date for delivery of the mobile & thrice they gave me the deadline date & when I call them on the due date, every time they gave me new due date.

According to their policy they deliver the product back to the customer within 30 days but it has already been more than 70 days. I had no choice but to complain.

Please help me resolving the problem. I am helpless & I don't want to call them anymore.

Hi There,
I have raised a claim SR#1466991 on 14th July and handset was picked up in 3 days.
I was informed by one assist to pay Rs. 375 which I did but after they they ask for 1 week time, and they does it every week.
Not sure when I am going to get my handset back...

Regards,
Sunny

Guys i am telling you that please dont buy mi protect as this is nothing but fraud with customer.
I have purchased mi note 3 just few days ago and my phone's glass being broken then i have called to mi protect and told the situation how it broke then they reject that and told that this will not applicable in our policy.


Then i have read reviews of mi protect (Oneassist consumer solution) there are many customer who has sent their phones to mi protect but did not received it since 3 months.

My friend also send sent his phones to mi protect he also did not receive his phone since 3.5 months.

Hi,

I had purchase the Mi Protect plan from One assist. Previously the motherboard of the phone was replaced due to camera issue and hence the change in the IMEI number. The change was carried out officially at the MI service center for which a voucher was receipt
The handset had spoiled due to liquid damage.
The company has reject the insurance claim informing that the IMEI number has been changed which is not updated in their system.

This is incorrect since all the relevant documents are in place and also there is no clause in the policy mentioned for the same.

Membership Id: [protected]

Regards
Girish Valecha
Cell # [protected]

Hi,
This is regarding my claim for the relationship number 815095 and claim number sr#1458666. I have raised claim on 7th july and my mobile supposed to be picked up by 9th july as per call center executive and till now the mobile has been not picked up. Its been more than a month now and everyday when i call the service center i heard same repetitive words like "we apologize" "we had escalated this matter" and bla bla. Now this is really height of patience and still now they had not resolved my issue.