OneAssist Consumer Solutions Complaints & Reviews

I purchased the OneAssist Mobile Insurance along with my mobile on 26th May, 2015 the invoice of which I've attached below. It covered damages and expenses for my Yu Yureka mobile upto Rs. 8999/-
My phone fell of my hand and the screen got damaged, and on the same day I raised a claim request with one assist on 31st March, 2016. They picked up the phone from my place and after a month asked me to pay Rs. 305 as processing fees. I paid the fees on 28th April, 2016. Ever since I've been calling them for various reasons but there hasn't been a resolution. When they take the claim, they take the photographs of the damaged handset along with the registered IMEI number of the device. On 27th June, 2016 after 3 months they sent me a phone and to my surprise it wasn't my phone. Firstly, they had sent me a refurbished phone which was 5 months older than the manufacturing date of my phone. It was a used phone of someone else. Second, it wasn't my phone as the IMEI numbers were completely different. And thirdly the phone was not in proper working condition, it would get switched off in 5 minutes. So after 3 months they sent me a used defective phone and said that's what they got repaired. Ever since 27th June till today I've been trying to get in touch with them to take back this defective phone and give back my phone by repairing its screen damage. They don't respond to emails and when called they keep saying the query will be resolved in 48 hours. This is complete cheating and such fraud companies should not be allowed to function in our country. They are making money by providing nothing to the customers. And they don't answer the customers either. Its been 5 months now and I'm yet to get a resolution. I don't know when I'll get my phone back.

I bought the insurance for Rs. 395 and I also paid processing Fees of Rs. 305. So I've already paid 700 Rs to them without getting anything.
I waited for a month but then I had to buy a new phone because of this long delay.

My resolution is simple. I want my phone the one that I gave for repair, repaired properly and fast. If the company can't do that, my insurance was upto Rs. 8999/-, ask them to return the full insurance money. They are not accountable, they are providing no service whatsoever.

OneAssist Membership Details:
Cust Id - 451292 Membership Id - [protected]

Customer id: [protected]
Called the company for damage claim on 11th july, my phone was picked on 21st july. I requested for courtesy handset for 4 times, they closed the request for no reason without informing me. The last time i requested for the courtesy handset was 12th aug, i talked to one of the senior named sanchit sawant. He told me that he has raised the request again and that i will receive the courtesy handset on wednesday i. E 17th aug. Today i called them for more than 10 times and everytime they kept me on hold and did not give me any update on my courtesy handset. I called on [protected] and the person told me that sanchit sawant will call me in 15mins. Yet no call or update from them. Experiencing poorest service from them. I'm going to lodge a police complaint against oneassist now since none of the customer helpline people are helping me.

One assist is i think fraud company because they committed me before 35-40 days to pick up my phone for repairing.
But still not pick up and when i calling they given only date today, tomorrow, etc…
Last 35 to 40 days i am waiting for pick up.
Now i afraid if they give return after pick up or not.
And i bought insurance for mobile.
So please do needful on this issue.

I got my handset insured & gave my handset for repairing . I was informed the due date of 20th July 2016 for my claim from service center & will be delivered post 48 working hours. On every due date they change the due date post 20 days & dont have any info regarding the handset. i received a message on 22nd July that my handset is repaired & to collect it but when i visited the service center they said its still not repaired & they havent sent any communication. They changes the due dat to 10th of August & on 11th i got a message that my handset is repaired & will be delivered to me by 16th August 2016. on 16th when i called oneassist they said the due date has been changed to 25th August now & on asking the details about the mail about handset repaired they said to ignore the mail & wait till 25th August. Its been 2 months now that i dont have any details about my handset. Please help. My relationship number is 1051758.

Sir,
There is a company in India named One Assist whose web address is https://www.oneassist.in/.
I purchased insurance from this company when I bought my Redmi note 3 mobile phone
The screen of my mobile phone got damaged for certain reason and I claimed the insurance to repair it, they were supposed
to take my mobile within 7 day as they promised but the delayed almost a month but they did a pick up of my mobile and
after that they are not giving my mobile back, they already given 10-12 dates but
they have failed in each and every date, now I started fearing that they might have sold my mobile.

Please take a action against this.
Below are some detail.

Claim id : SR#1414963
My Registered Mobile number is [protected]
My email id mustafijur.[protected]@gmaill.com
My date of birth is 13th sept 1985
If you need further information, please let me know.

With Best Regards,
Salman Mamun

Respected sir
I am hereby complaining to you about the poor service received from one assist.
I took the insurance for my mobile phone redmi note 3 purchased on 10 march. As per the policy accidental damages are covered. My mobile fell down accidentally and i requested for free door pick up service as per the insurance. Also i requested for courtesy handset as per the insurance policy to use during the period of service but it was not given to me. Request you to listen to the first request i raised over phone.
I gave my handset to them on 20 june and as per their website it takes 30 days. I was asked to pay rs.316 as excess which i immediately paid on the same day of receipt of that email from them. On july 29 they tried to give me the handset without repairing the damage completely but luckily i found out that and i didn't receive it as i have paid money and informed the delivery person that i will not receive the handset unless it is completely repaired. I tried to log a complaint but one assist did not take my complaint. They could not provide a complaint reference. They denied my request to log a complaint. Now it's more than 50 days and i still do not know the status of my mobile phone. Till now they have not even called me and apologised for their impotency. They just send an generic email template every time.

I called them on 14th august to check on the status and i came to know that they have not logged my claim itself. I don't know when my mobile will be returned.

For this poor service and for not providing a courtesy handset during the service as per the policy i would like to log a formal complaint with you.
For the mental frustration and distress i would like you to award me the maximum compensation from them along with speedy service of my mobile phone.

Regards
Manikandan pv

I had some network issues with my phone so i lodged a claim with the company, it was picked up by the representative. My claim was rejected without any reasonable justification, further my phone was returned to me in dead condition with damaged screen. Whenever i called their customer care they would put the phone on hold for hours and disconnect it. I am filling a consumer court case against the company for their actions.

Anmol singh
[protected]

I would like to register compliant against my claim no SR#1480522.
I have submitted my handset on 28- Jul-16 till 13-Aug-16 there is no revert from One Assist, Have called many times to get an update but always they ask me to wait for 2 days more to get an update.
Initially, they have explained the process for the claim.
1. Phone will be picked up and it goes to the service Center for the estimation which takes 4- 5 working days.
2. Once estimation is received, phone will be sent to the insurance company for the estimation approval.
3. Once approval is received from insurance company it will take 4-5 working days to get the phone received.

If we see their timeline follow procedure it takes ample time to sort it out.

I have asked One assist senior executive for the escalations seen on this website where claims are pending since 4 months, so executive replied those Xiaomi mobiles as the company does not have spare parts.

Whenever i asked to speak with senior executive they says supervisor will call back within 48 hours but NO ONE CALL BACK.

WOULD REQUEST YOU PEOPLE NOT TO BUY INSURANCE FROM ONE ASSIST AS THEY HAVE VERY VERY POOR SERVICE.

WOULD REQUEST SOMEONE FROM ONEASSIST WOULD HELP TO RESOLVE MY CLAIM.

I took insurance from this company for the repair of my mobile. It has been more than 2 months but they have not repaired it.

I contacted the service center person also where they have given my mobile to repair and he said that OneAssist is not responding to him, that's why he is not repairing the mobile.

They keep on changing the due date for delivery of the mobile & thrice they gave me the deadline date & when I call them on the due date, every time they gave me new due date.

According to their policy they deliver the product back to the customer within 30 days but it has already been more than 70 days. I had no choice but to complain.

Please help me resolving the problem. I am helpless & I don't want to call them anymore.

Hi There,
I have raised a claim SR#1466991 on 14th July and handset was picked up in 3 days.
I was informed by one assist to pay Rs. 375 which I did but after they they ask for 1 week time, and they does it every week.
Not sure when I am going to get my handset back...

Regards,
Sunny

Guys i am telling you that please dont buy mi protect as this is nothing but fraud with customer.
I have purchased mi note 3 just few days ago and my phone's glass being broken then i have called to mi protect and told the situation how it broke then they reject that and told that this will not applicable in our policy.


Then i have read reviews of mi protect (Oneassist consumer solution) there are many customer who has sent their phones to mi protect but did not received it since 3 months.

My friend also send sent his phones to mi protect he also did not receive his phone since 3.5 months.

Hi,

I had purchase the Mi Protect plan from One assist. Previously the motherboard of the phone was replaced due to camera issue and hence the change in the IMEI number. The change was carried out officially at the MI service center for which a voucher was receipt
The handset had spoiled due to liquid damage.
The company has reject the insurance claim informing that the IMEI number has been changed which is not updated in their system.

This is incorrect since all the relevant documents are in place and also there is no clause in the policy mentioned for the same.

Membership Id: [protected]

Regards
Girish Valecha
Cell # [protected]

Hi,
This is regarding my claim for the relationship number 815095 and claim number sr#1458666. I have raised claim on 7th july and my mobile supposed to be picked up by 9th july as per call center executive and till now the mobile has been not picked up. Its been more than a month now and everyday when i call the service center i heard same repetitive words like "we apologize" "we had escalated this matter" and bla bla. Now this is really height of patience and still now they had not resolved my issue.

I am dattatray chavan, membership id: [protected] and claim id : sr#1437144.

I have filed claim on your website on 18th june 2016 and submitted my mobile mi note 3 on 24th june 2016 [but got confirmation email on 27th june 2016].

In between i called around 10-15 times to your call center and they were telling me that your case is in ber our representative will get back to you.

On 18th july 2016 [after 1.5 - 2 weeks ] i got call from oneassit and their representative told me to courier the cancelled cheque and original invoice copy of mobile as your case is in ber. Hence couriered original invoice and cancelled cheque on 20th july 2016.

On the next day. I. E. 21st july 2016 (Today) got call from your side with information as "your claim request is rejected". [your representative not even called again after disconnection of call. I just heared that claim is cancelled.]. After contacting call center, i got the answer as your case is in ber.

On 28th july got call from oneassist that your claim is rejected and your wasn't in ber and that was our mistake and committed me to return the damage handset in 7 days.

Today is 9th aug 2016 still waiting for handset and original invoice.

The mobile assist team has taken away my handset on 15 june 2016 and since then I dont have any clue whenI will get my handset. Each time i call the one assist helpline I get a new Due date and its been almost 2 months now . even the helpline people are unaware of the claim status .

I want my handset back asap, the helpline people have no clue abt the process and they just tell us what they see in the computer screen.

Kindly help me get back my phone asap.

Registration number - 85858the mobile assist team has taken away my handset on 15 june 2016 and since then I dont have any clue whenI will get my handset. Each time i call the one assist helpline I get a new Due date and its been almost 2 months now . even the helpline people are unaware of the claim status .

I want my handset back asap, the helpline people have no clue abt the process and they just tell us what they see in the computer screen.

Kindly help me get back my phone asap.

Registration number - 858584

Claim no: 1414292
I have given my mobile on 16th of june, but i have not received anything till date from oneassist. They are blaming the service centre for that. But i asked them to return it in unrepaired condition, but till date they have extended my due date twice. I am fed up with their service. Its worst experience till date from any site for me. They simpley dont care about customers. Their ceo should answer to public. Why they need so much time in returning the unrepaired handset.

Dear sir...
ONEASSIST is insurrence company, i got there one policy for my handset.
my handset was damaged then oneassist took my phone for repair. they have promished to return within 20 days...
but near about 4 months completed but they are returning my phone with or wthout repair .
i insisted many time that please return my phone without repair
but they only exteded DUE date every time.
now they aare not giving me any positve respone.
now dont where i wil complaint them...
about 4 months finished...
many time call to there customer care they give me due date, then after due that again exteded the due date every time...
my registered mobile num with oneassist is [protected].
Mobile Claim Request - 877409

company information

i submitted my phone on 18-may-2016
company customer care numbers[protected]
office num +[protected]
email address : [protected]@oneassist.in

Dear Sir,
My damaged phone had been picked up by an One Assist Agent on 19.07.2016 and today when I called them up for the status of my phone I got a very poor response from them. They said "the phone has not been delivered yet to the service center due to poor weather conditions". This is complete ignorance from One Assist and would like you to take a serious action against them. Please help me out. I guess One Assist is a fake company and no other company takes a user's phone for more than a week. Please sue them and I want a proper answer from them about my redmi note 3 phone.

Dear sir
On 19 th july 1:30 pm mr sanket
Call on behalf of one assist and explain the benefits of plan,,
That 1. I[censored] just confirm payment within 30 minute we provide 10 % deduction on your payment.
2. You can repair mobile two time in a year and till that of reapir you will be provided temporary headset (Mobile).
3. I[censored]r mobile not in the situation of repair we will provide cost of mobile in present market value.
4. If your four wheeler got breakdown or empty tank we will provide help 04 times in a year.
Any where in india
Now my phone got damage i contact customer care, now customer care told me that you not have this facility of temporary mobile benefits in your plan

My relationship no-1142842
Mobile no-[protected]
[protected]@yahoo.Co.In

Hello mr, subrat pani,

This is with regards to my claimed insurance of mobile (Relationship number : 986818)
I have given mobile on 01st june 2016 and paid the excess amount on 28th june 2016 and i have recived the mail stating my mobile will be deliverd to me on 14th july stating that my mobile will be delivered to me by 18th july and its been more than 30 days i have not recevied my mobile.

I feel i have been cheated and its done in organised manner from your lower level executive till you (Founder of the company) and i belive cheating to thier valuable clients is the process of your company and now i can just write the mail to you and post my comments on social media and to people i know that if you trust this company one assist you will be cheated in a beautifully organised manner and will dealing with fraud people


I can just say you all that if you feel that its not the company who does not fraud with thier customer so kindly look into my case and help me which i dont belive will happen.


No regards,

Rajkumar y
+91 [protected]