OneAssist Consumer Solutions Complaints & Reviews

This is to inform you that in the name of James Marvyn Pradhan your company has renewed and activated One assest membership without asking me and my amount has been debited.few months later when I received the mail from One assest membership I had called ur representative she was lady and she told due to technical issues u have been receiving mail and she confirmed that amount will not deducted from your credit card.On August 29 again I received the same message from One Assest membership iD Field29 that One Assest Membership has been renewed which I have know idea even last year they might have deducted my amount when I have applied HDFC credit card which I did not notice at all nor I received any call or any hard copy.

So I have mailed many times about this and I have contacted bank too that I will not pay those amount 1399/-.

Request you to kindly refund the amount as soon as possible please don't force me to register case against this.

Hi,

I am nivedhitha and i have been provided with this credit card saying its a lifetime free credit card, but i can see you people are deducting money without any concern,
registered mobile :[protected]

Kindly revert all the transactions done without my knowledge else surrender my credit card.

if not responded, please be aware that i will surely lift this issue till consumer court.

Regards,
Nivedhitha

Complaint Number 7195697. I am following up for the complaint more than month. The call center says complaint is rejected. There is no communication through Email. Whenever, call center to get proper information, it was kept on hold, so that call gets disconnected automatically.

I am a hdfc bank credit card holder. The bank has auto debited Rs. 1399/- from my credit card number ending with 8760 without my concern on date:9/10/2020. I am not interested about this service and don't want this membership any more. So cancel the membership and refund the debited amount.
Oneassist relationship number : 2737754
Name :- Shagin KS
Mobile no. :- [protected]
Credit card number ending :- 8760

Got a call from bank and they told about the offer on jet privilege credit card ending with 9431.They told you are paying 599 something on annual basis instead we are offering life time free card by paying 199, so accepted for that. But they debited 2199 through one assistance. Could you please help me get a update on why this much amount was debited and i don't want this offer so pls credit that amount back
Please call me at [protected] for further clarification on this query.OneAssist relationship no. is 9843079.

SR number 7345507
Applied for refund on september 30 2020 but still not processed my cancellations and refund process

Seriously, your team always giving false hope to your customers, #SR7299935, what happened with this case, still not resolved yet.

I am HDFC Bank credit card holder. The Bank has auto debited Rs. 1899/- from my credit card, no ending with 5602 without my concern on date: 08.10.2020.
I'm not interested about this service & don't want this membership any more.
So cancel the membership & refund this debited amount of Rs. 1899/-

OneAssist Relationship no-8720545
Name :- NEEHA SHYAM
Credit card ending no- 5602

Cancellation of one assist membership
I am a hdfc bank new credit card holder. The bank has auto debited rs. 1399/- from my credit card number ending with 5968 without my concern on date: 25/09/2020. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1399/-

Name :- koshal sharma
Credit card number ending :- 5968

My name is smita. I have recently purchased a credit card from hdfc bank. When i received the statement of my credit card. I found that 1899 rs. Has been charged as a one assist mfee. When i contact to bank they ask me to contact one assisit consumer solution. When i talk to the customer care executive of one assist they told me that they have activated this plan after my confirmation on. When i ask them to provide the recording where they took my confirmation. Then they said that they can not provide the recording as it is only for recording purpose only. When i ask for refund they said that they can refund rs 800 only.

मैंने mi स्टोर से 4th October 2019 को poco f1 फोन खरीदा था जिसके साथ mi protection लिया था।
जब फोन डैमेज(26 September 2020 को) हुआ तो मैंने क्लेम के लिए वन असिस्ट ऐप से क्लेम किया। मैंने क्लेम डैमेज के 4 दिन बाद किया 30th September को मैंने डॉक्यूमेंट अपलोड किए फिर 6 October तक कंपनी से कोई रेस्पॉन्स नहीं मिला 6th October को रात को कॉल आया और बोल रहे है आपने क्लेम 72 घंटे के अंदर नहीं किया हम कुछ नहीं कर सकते। जबकि मेरे mi protection की एक्सपायरी तारीख 9 October 2020 hai।

My HDFC home loan[protected] is being rejected with our proper justification

In spite of clarification given from my side
No response is being provide by bank side

I have sent mutiple reminder mail for the call discussion but the same were not been consider and mark the loan status as regret and close
I already have send the screen shot of my existing obligation payment for the month of mar, June, July, aug, sep, oct
For the month of April and may loan moratorium were been availed
But the hdfc bank is considering may, April month payment as repayment bounces

And concluding the borrower repayment as not regular
Mark the loan status as Status
"Regret our inability to process your loan application"

I received message from Icici about oneassist and deducted rs1899 without any permissions and I did not made any such requests like that anytime. Please return the amount

I am a hdfc bank credit card holder. The bank has auto debited rs. 1399/- from my credit card number ending with 6043 without my concern on date:20/09/2020. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1399/-
I had already submitted the complain once, but no action was taken from your side, So Please refund the original debited amount immediately, nd deactivate your Oneassist plan.

Oneassist relationship number : 11496242
Name :- Aryamaan
Mobile no. :- [protected]
Credit card number ending :- 6043

I am a hdfc bank credit card holder. The bank has auto debited Rs. 1399/- from my credit card number ending with 6043 without my concern on date:20/09/2020. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1399/-
I already submitted a complaint once but no action was taken form your side, So please refund the particular amount to the original source immediately.

Oneassist relationship number : 11496242
Name :- aryamaan
Mobile no. :- [protected]
Credit card number ending :- 6043

I already rised a complaint that i am not interested to extend the plan. And i am already told same thing to your team via call.she told it will be refunded but not be refunded. May i know when it will be refunded.

Si my membership id - [protected], Name - Bikramaditya Kumar.
Refund my amount Rs. 1899/-X3 = Rs. 5697/- (Rupees 1899/- per year from 2017 to 2019). My money was taken in the dark and no information was taken from me about it. I should be refunded my money amounting Rs. 5697/- (Five thousand six hundred ninety seven).

I have purchased IPAD pro 11 inch Wifi model from Radius Systems Pvt. Ltd. with 02 years Damage protection Plan . My tablet got damaged on 01.09.2020 due to thumb pressure on screen and that lead to tiny screen crack as incident happened in night . I have contacted my vendor very next day regarding the damage and informed about it . As suggested by him i have contacted I care service center outlet at vasant square mall, Vasant kunj and visited...

I am a HDFC bank credit card holder . The bank has auto debited Rs. 1899/- from my credit card number ending with 9076 without my concern on date:01/10/2020. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of Rs.1899/-

OneAssist Relationship Number :[protected]
Name :- TABASUM
Credit Card Number Ending :- 9076

Hello there

I received sms that deducted from my credit card to one assist plan. Without my permission.. I also did not got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap
Date of incident : 30/9/2020
Hdfc credit card no. Xx7283
Oneassist relationship number : 5374034