OneAssist Consumer Solutions Complaints & Reviews

I am a Platinum Member with them.
I raised a claim close to two months ago.
There is no sight of my handset.
The courtesy handset (supposed to be given during the term of the claim)
Was never given.
I communicated over emails and telephone with no revert whatsoever.
The promises made to me to make me a member on hindsight has been LIES....

Hi ! my humble request to every one don't go with these cheaters, they really doing false business by fake marketing promise.

Perfect symptoms of fraud company. I am considering taking legal action to prevent others from getting duped by this fraud company.

The customer service is horrible and it is the worst company to buy insurance from....

I bought an insurance for my iPhone 6 for Rs.4000, i lost my mobile on 16th Dec'15. I have given all the documents but they are not giving me my claim money. Every time i call or visit hey say it will take 10 days next time they say 25 days and the no. of days keep on increasing. It's been almost 3 months and i haven't got my money even they are not picking my calls....

I have a complaint regarding an insurance claim company one assist for having my phone repaired within a certain span of days which they fail to do and it have been almost 2 months that they have not delivered my phone despite so many calls ive made. They have poor customer service who does not know what is happening. Need to take an action against them....

I had filaed a report for my damaged cellphone as it had covered insurance of water damage. I gave it to one assist i had loged a complaint on 9th of november 2015 after some days they said that it isbeyond economical repair and would send me the amount of Rs 4, 600 but till now i haven't received my amount. I checked reviews of the company people like me are suffering the same problem.They give false assurance that they will give us spare...

I have purchased an Insurance plan for My Mobile Motorola X Play from this company on 17-Dec-2015. I provided the required documents (Invoice of Mobile, IMEI No ScreenShot, Various Images of Phone from, back etc). Now after 1 month (almost) my phone got liquid damaged, so i called their customer care to report and apply for claim. They asked me to provide my IMEI no. When i told them, they said it is not matching with the one they have in...

Just had the worst experience with OneAssist. They are one of the most fraudulent mobile insurance providers. Please save your selves the trouble of buying this expensive worthless insurance along with your already expensive worthless Iphone.

Bought an iPhone from Iplanet indiranagar and was sold this full cover crappy insurance that never got processed. All required documents were sent yet they claim they never did. All email...

I have never such such a pathetic company than this.
I took a full coverage plan for my iphone 6s.
Had an accident and called them the same day.
They asked to send the docs within next 48 hours. The docs were sent within 48 mins, but thanks to their mail box, they did not receive it for the next 1 week.
I wonder what generation they are in where the email is received in a week.
After waiting for 2 weeks...

I bought an Insurance Policy from Oneassist for my iPhone6, by paying a hefty insurance premium. And later, The phone was damaged and i raised a claim request on 4th December, 2015. This damage was covered by the policy, and they had claimed 30 days replacement. Its been more than a month now and yet there is no update on the phone replacement. The courtesy handset they provided, is not in a working condition at all. Each time, a new executive...

Hi I bought plan "OneAssist YU Assure Accidental Damage and Liquid Damage Protection for YU Yureka Mobile". I have given my mobile 2.5 months ago for damage claim and repair and also given the excess amount payment.Now I am really fed up of their process as my mobile is delayed again and again and I really need it now.And moreover they don't reply to the emails and the reply I get from the customer service is to wait for few days. They...

Consumer Insurance company took my handset for repair since almost 2 months and neither giving it back nor giving me proper status. Also not giving standby handset and also crossed all given Turn Around Time Policy No - 521249 Now they are not reply to my mails and started disconnecting my calls at call-center What do i do...

Hi my Name is Narendra. i have received new credit card from icici bank. i have used this ccard for personal use for 514 Rs. after 15days i received Statement from icicibank it show 2550rs need to pay. when i check with Icici people they said we have a insurance with above mentioned organization. they have debited rest of the amount for cards security and insurance. when we check with ICICI bank personals said irresponsibly we are not responsible...

Its been more than two months and I still have not received my phone. I have already raised a complaint on 31st Aug 2015 but nothing happened till now besides I am not receiving any acknowledgment from oneassist team. I have been receiving messages stating fake promises that my phone will arriving after six days and I have received approximately 7 messages of that. Whenever I call them I receives only one statement that the phone parts are...

After the purchase of my yureka phone I had purchased a oneassist plan to protect my mobile from accidental damage.After 7 months my mobile got damaged and I had raised my claim to oneassist.After several documentation and exchange of several mails company is telling me that the imei I had registered is not matching with my docs hence they will close my claim.please help me someone. My membership I'd is [protected] and my relationship no is...

My Phone got stolen (Theft) and i did all the procedures as directed by the customer service from OneAssist . Theft occurred in the area of Indiranagar on 9th October 2015 at around 5:15pm. Place of Incident is 12th main Signal heading towards 13th main my Aunts house at Indiranagar Bangalore. This incident happened at Indiranagar, Nearby to Sony signal road heading towards Sony signal (land mark) while going in my car (Omni) driven by...

I had raised complaint with one assist company for claim for my mobile device which I got insured. The complaint logged on 23June 2015. All the procedures have been completed by me alongwith required documents 2 months before from now. But still I had not received my claim amount which I was supposed to get within three months. My mobile was git damaged which they covered up in insurance and said provide documents n ur mobile . I did same...

When I purchased the my iPhone 128 GB gold from the Apple Store they suggested I take the OneAssist insurance as it covers theft as well as 2 free replacement on physician damage by water or if it breaks down by mistake. I took my phone in January 2015 and the insurance is valid for 1 year, my phone broke ones in April and they replaced it but in August when my replaced phone fell in water it stopped working and I went to claim for insurance...

Delay in Delivery of handset claimed for Insurance Hello Everyone, Am writing this mail with the high dissatisfaction regarding my complaint no (109928) as i have handed over my phone on May 23rd for accidental damage and they have taken more than 3 months to replace the handset and they do not have the information that when does the handset would get replaced and also i have payed the extra charges which was not covered under the...

I claim regarding accidental/liquid damage of HTC 810 dual sim damage provided all detail on mail through shivendrasingh798.[protected]@gmail.com and contacted the company customer care for the same since 19 jan 2015 but till date no result all detail of my complian can be retriev by mail i done on OneAssist...

Name:- Pradip P. Sonavane Address:- Surat, Gujarat, India Mobile No.:- [protected] Email Id: sonar.pradip.[protected]@gmail.com I had purchase “TripAssist” Plan from “OneAssist” (https://www.oneassist.in), actually i got call from “One Assist” and confirm “TripAssist” plan, for that i have paid 599.00 for Annum and this plan detail available on this link “https://www.oneassist.in/tripassist/” and here clearly showing for Rs.599...