OneAssist Consumer Solutions Complaints & Reviews

Hey guys thus is regarding the service request no 13467 i had given mine iphone 6s which screen got damaged to thm its been 1.5 month they didnt give my phone back these people are just frauds they make money at starting they tell u to pay 4000 to buy policy after that theu show there real character there customer departemeny is usseless there coperation office no one picks it up i guess this company should be closed

Hi,
This is to inform you that i have purchased a samsumg j2 mobile phone on 1st dec'15 which was broken, to which i have already logged complain to oneassist on 26th march, but till date i have not received any response from them.
Complaints sr no : sr#1353231

Membership id : [protected]

Please look into this.


Regards
K.Balajee

Customer id : 563514
Membership id: [protected]
Sr no. : 1323596
Mobile no. : [protected]
Name : Sacin Chaudhari
Email address: [protected]@gmail.com
I have submitted my device (mi4) on 24th feb 2016 .
On that day I was told I'll get my device within 20 days.
I received a phone call from one assist support center on 30th of March that my device will be delivered by 31th of march.
Today they called again they said they require another 15 days to dispatch, I mean come on what's this?
Is this what your customer support service is ?
worst and Pathetic service!
after two to three days I will spread bad reviews on social media.
Because this is how you earn bad reviews..

I received a post from one assist asking me to renew my plan. I was not sure about renewing for another year so i did not respond.

I had submitted a new email id 6 months ago - one assist failed to register it and now claim that they have been writing to me there.

My credit card was illegally charged for a yearly subscription by one assist without any warning.

I called one assist 4 days ago to protest and ask that this be cancelled. I was assured of a return call within 24 hours. No call received.

This morning i called one assist and spoke to a lady called shahida. She took my complaint and said that i would receive a call from the cancellation team today or latest in 48 hours. She refused to let me talk to a supervisor

Question - one assist claims to protect the customer from fraudulent use of our credit cards & a quick response. Wrong on both counts!

Do i need to contact the police, consumer protection agency, open a discussion on social media to protect me from one assist?

It is reprehensible that one assist takes people's details of cards and ids and then misuse them this way and do not respond in any way. How do i know they will not misuse my data since there is already such a bad precedent set? I would like to have an assurance that they will not misuse this data.

I would like my credit card payment to one assist reversed.

Respond immediately please, my number is [protected].

Sonia pillai

This is jawwad patel and my relationship no is 387139 for on assist, my service was expired on 25 march 2016,
I called customer care to cancelled my service on 25 march 2016 for 2016 to 2017, but without my knowledge and information
These people renewed my service, that means they are cheating people and grab their money, they are saying we will not refund you, this is my request to all please don't take this service because there is no guaranty of refund against any fraud if they are saying like that
I want my money back

Customer id : 704967
Membership id: [protected]
Sr no. : 1314275
Mobile no. : [protected]
Name : Shubham Sarin
Email address: [protected]@gmail.com
See, I've submitted my device (mi4) on 28th feb 2016 .
On that day I was told I'll get my device within 20 days.
I received a phone call from one assist support center on 16th of March that my device will be delivered by 28th of march.
Today I called them again they said they require another 7 days to dispatch, I mean come on what's this?
Is this what your customer support service is ?
Pathetic service!
Do you want to earn bad reviews on social media?
Because this is how you earn bad reviews..

I, Shivam Maniyar, had purchased a Xiaomi phone from Snapdeal in August, 2015. The phone's camera was unable to work after Oct. i.e after 2 months. I gave it for repairing in Xiaomi Customer care but it was informed by them that due to water damage camera is unable to work . I questioned them that how is it possible that only camera is unfunctionable. They gave rubbish reasons. I took up One Assist Mobile Insurance for Rs.425 and I had a trust that it will solve up my problem. But when I called up them (one assist) for pick up of my phone, they gave the reasons that we should inform them under 48 hours of the incident. But they promised that they would give us double claim. On November, 2015 my phone become so slow due to camera. I informed One assist about it, they picked up the phone from my place and concluded by saying that phone would returned in15 days . But 15days become 30 days, then I called up there about my phone's status, they were not giving satisfactory reasons . They charged depreciation on phone 30% . I was unsatisfied that how one can charge so much depreciation on the phone whose camera is unfunctionable . I healed all software problems by myself but about camera...

Its been almost 5 months i'm following one assist team for my mobile claim. Initially they took my mobile and repaired it. But within 1 week of time same problem persist. Since then i'm following this team. But no one has replied on mail, not picking up my phone. This company is fraud. They took my claim policy amount rs. 750. Either you give me money back or repair my mobile.

Company says me to proccesing days is 25 working days but after 28 working days they even don't repair it and answer me that we are giving response in 7 days after 28 working days.

Hi,

The service of one assist is highly disappointing. I gave my 6s+ phone and all documents on 16th feb and raised a request for courtesy handset but no action has been taken so far. I got an email about estimation recieved and waiting for approval from one assist but nothing happened after that. It's been 22 days and i haven't had any update about my phone.always given wrong commitment. Could you please get back to me as soon as possible.


Regards,
axita patel
Ph: +91-[protected]

I purchased a phone insurance package from the company mentioned above on 7 may 2015 . it insured my phone against any damage and theft. now my phone got damaged and i called customer care to resolve my problem and initiate a claim. they told me to verify my details . as i was verifying my details, they said that IMEI number of my phone is not matching their records . They told me to mail them regarding this issue and ask for 24 - 48 hours, they did not respond. when i call they ask for more time everytime. it has been more than a week now. i have not been given claim for my issue and have no clue where my problem is. i have every kind of evidence regarding this issue. right from the documents and photographs i submitted to the mail i sent them .please help me with this issue . i am attaching the documents i sent them and screenshot of mail they sent me.

I regsiter a claim of mobile damage..they gave me ber case and sad we will gave you money but they dont give me single penny till date...request no. 1279271...registered mobile no. On one assist [protected] and email id [protected]@gmail.com...when i am valling thier helpline they gave wrong suggestion and day by day increase the day of processing

Sir/madam

my mobile damage[protected] and till now[protected] after 30 working day complete I am not receiver any temporarily handset there are not give any solution

I registered for mobileassist plan i.e. type of insurance plan for my mobile on 27/12/2015 giving the details asked to me when i called on the company's toll free no. i.e [protected]. The person on call asked my name so i told them my fake name Ronit Ladkani as i always use this name on online shopping and even my on my phone's invoice its Ronit but my real name i.e. on photo id proof is Janu Ladkani.
later after payment of 749 the mail from the company asked for some photos in which one was of my "photo id proof". i called the company and told them that i registered the service with my name Ronit but name on license is Janu so they told me to write this on a mail and send to the "[protected]@oneassist.in" and i did. I even asked them to change my name on the plan from Ronit to Janu but they said that this can't be done and told me to again and again send this whole name thing on a mail. My phone got damaged on 1st January 2016 accidently and i applied for claim on 2nd jan. 2016. anad again this name issue goes on with them, whatever they asked to proove that Ronit and Janu are both my name, i did it. finallly my phone got picked on 12th feb. 2016 but again agter almost 17 days today they called my and ssaid that my claim was rejected because of the not matching of name registered and that on id proof and alsoo they will give my phone back to me damaged and unrepaired. i want to register a consumer complaint against them.

I am a Platinum Member with them.
I raised a claim close to two months ago.
There is no sight of my handset.
The courtesy handset (supposed to be given during the term of the claim)
Was never given.
I communicated over emails and telephone with no revert whatsoever.
The promises made to me to make me a member on hindsight has been LIES.

Hi ! my humble request to every one don't go with these cheaters, they really doing false business by fake marketing promise.

Perfect symptoms of fraud company. I am considering taking legal action to prevent others from getting duped by this fraud company.

The customer service is horrible and it is the worst company to buy insurance from....

I bought an insurance for my iPhone 6 for Rs.4000, i lost my mobile on 16th Dec'15. I have given all the documents but they are not giving me my claim money. Every time i call or visit hey say it will take 10 days next time they say 25 days and the no. of days keep on increasing. It's been almost 3 months and i haven't got my money even they are not picking my calls.

I have a complaint regarding an insurance claim company one assist for having my phone repaired within a certain span of days which they fail to do and it have been almost 2 months that they have not delivered my phone despite so many calls ive made. They have poor customer service who does not know what is happening. Need to take an action against them.

I had filaed a report for my damaged cellphone as it had covered insurance of water damage. I gave it to one assist i had loged a complaint on 9th of november 2015 after some days they said that it isbeyond economical repair and would send me the amount of Rs 4, 600 but till now i haven't received my amount. I checked reviews of the company people like me are suffering the same problem.They give false assurance that they will give us spare handset but they dont give..Please help me

I have purchased an Insurance plan for My Mobile Motorola X Play from this company on 17-Dec-2015. I provided the required documents (Invoice of Mobile, IMEI No ScreenShot, Various Images of Phone from, back etc). Now after 1 month (almost) my phone got liquid damaged, so i called their customer care to report and apply for claim. They asked me to provide my IMEI no. When i told them, they said it is not matching with the one they have in their database against my insurance. I was surprised as i have provided all original and valid documents. After lots of arguments, they said they will escalate my issue to higher authority. Then i recieved a callback from their executive Mr Ritesh Soni (ritesh.[protected]@onassis.com) who initially dealing with my insurance plan. He told me that it was their mistake as they enter wrong IMEI no so he will apply for change of IEMI no and I can then apply for claim. Company doesn't register the claim until IMEI no matches. Now two days later they called me saying my IMEI no change was successful and i recieved a claim form email as per which i provided my invoice and damaged for photos along with claim form and reverted to the email.

But for two weeks i haven't any update on the claim even i sent email to update me. Then i forced to call them. Their executive said they are verifying my documents. Again i waited for a week and no response from their side. Then i called them, the person who took my call said your case was closed due to Wrong IMEI no. I was shocked as the IMEI no issue was already resolved by their team only. Than i told them case history and they told me they will update the case and your device will be collected by our representative in couple of days. But again same, 10 days no response. I called them 6 times(almost) and they are not responding although every time they assure me that they will call me but they are not giving me call.

I have recorded their calls and i have all documents with me. Please help me out to resolve this. Please let me know if i can register complain to IRDA or Consumer Court.