OneAssist Consumer Solutions Complaints & Reviews

Mobile details:
Model:- iphone 5s gray 16 gb mm, serial no.- f95ph1k8frc4

I have initiated service request no.1401273 that my mobile was fell down on the road during travelling on motorcycle and it was physically damaged. i have fulfilled all the formalities of my mobile details with scan copies and send requested documents to one assist but every time they have demanding same documents even though i have send the requisite documents.

I made inquiry on 15.07.2016 to one assist customer care about the status of the mobile then i was shocked and got feedback that srr is already closed as customer has failed to submit required documents related to mobile.. how one assist can close srr without intimating to the customer.in-spite of insurance i have not still get any replacement to my damaged mobile. pl. look into this matter to resolve this issue at the earliest.

I submitted my phone for insurance claim on 17th june, 2016 to oneassist consumer solutions. I paid the excess amount of 302/- on 29th july, 2016. Even after 12 working days i have not received any status of my phone from these guys.

Despite of calling so many times on oneassist's customer care, no resolution has been made. All they say is that they have moved the phone to mi service center on 29th june 2016 and they are delaying in repair. The phone had water damage and the camera was not working. How repairing a camera takes 12 days? If an insurance claim takes more than a month to resolve the problem then there is no meaning of buying a phone insurance. I would rather repair it in the nearest service center on my own expense than claiming for an insurance.

I didn't know a reputed company like mi would do this to me. I am really regretting buying mi protect and would advise all my friends not to buy a phone insurance, at least not mi protect for sure.

I really had faith in mi protect and oneassist's reputation, but they have lost great amount of respect after this incident. The way they are replying, i think it will even take one more month to get my phone back.

Regards,
Dhaval gohel,
Reg. M: [protected]
Relation no: 923452

Hi,

Theft insurance claim for subrata saha_cust id:625049_membership id:[protected]_sr. no. :-1439334

Mr. bhupinder, supervisor of this company has arranged a pick up from my residence on 11-jul-2016. looks like nothing is happening to that arrangement and i am loosing time.

Also when ever i call customer care, all executives forbid to reach out bhupinder or any supervisor.

I am victim of oneassist company after buying mobile insurance policy. i am in total loss now.

Thanks
Subrata

Hi,
I received my mobile today as my claim no:1399726 is rejected.
The mobile which i received in not functioning totally as against fully functional mobile given at the time of claim.
Not able to switch on mobile after long charging
Mobile was damaged or open when it was in your service.
Please raise a claim request to rectify.


Thanks,
Pallavi khare
Membership id: [protected]

I had purchased mi protect plan from mi.com while buying a mobile phone. My phone got damaged and as per the terms of mi protect plan i was supposed to call one assist for raising a claim against the phone. After 40 days they did not pick up my phone and i really want to sue them. Also they are giving wrong information that phone has been picked up by relay express courier, but actually it has not been. Please help me out

Sir Above named company has renewed the policy of their own without my consent and they have deductedRs 1799/- from my SB account[protected] icici bank on16/6/16. My relation no is 460078 .As money has been deducted without my consent, the company may be asked to refund my money vkchawla

Dear sir,

Name: thangakodiarasan
Mobile: [protected]
Member id :[protected]
Mail id :[protected]@gmail.com


Dear sir,

I given my details above mention.
I request imei replacement letter as on date 20.6.16. still not receive letter i ask to customer care he tell 48hrs like that 20 ago. please take nessary action.


Regards,
Thangakodiarasan
[protected]

Dear concern,
this is to inform you that above product has been miss-sold to me as I have to pay nothing as a premium of the policy, that it would be adjusted with the reward point of my HDFC bank credit card, but day before yesterday when I have received my credit card statement, I have seen that the same amount of premium has been debited from my credit card.
So take it as a complaint and cancel my above policy and refund my debited premium for the asap.

Regards
Sharmistha Mukherjee.

Hi,

I have immediately paid the excess amount on 28th june 2016 instantly through the net banking to the below mentioned bank account details.
Bank account name: plada infotech services pvt. ltd.
Bank account no.: [protected]
Bank name : hdfc bank ltd.
Bank branch name : vishal hall, andheri-e, mum-69.
Ifsc code : hdfc0000086

Whereas i have submitted my claim on 1st june 2016.

But yet not received a any single call, sms or email from the one assist. since 40days gone but no response from the service provider. such a pathaetic experience i am getting from one assist.

Mobile adld claim request - 986818
Relationship number: 986818
Registered mobile number: [protected]
Email id: [protected]@gmail.com
Name: rajkumar yadav

I have started the claim for my mi 3 phone on april 1st, for first one month they said thee required documents are no there, even though i uploaded everything online, then after accepting the documents they picked my phone on first week of june, after one week they said i have to pay extra 337. They told to pay and reply to that email. I paid and replied instantly. I got verification call twice. I said i already paid. Now again after that they sending me emails again and again saying please pay the 337. I called their support and they are saying i have to ignore that email. The phone has been sent to repair. There is no stock available and will get get the phone in two weeks.

I raised a claim on 21st Aprit 2016 for my MI3 mobile. Request no:- SR#1380600 and my membership id:- [protected]. they told me that the issue resolution date is 25days. They took my phone on 12th May 2016. Today is 5th July, I am still waiting for my phone. It is almost 75days now and i dont know where my phone is.

I called many times to Customer representative, but they dont do any thing to help you. Oneassist having the worst Customer representative. Every time i call, they will tell me to wait for 48 hour. No proper communication from them.
Really frustrated with this process. I want my phone back with or without repair.

At last i loose my patient and did a consumer case today. and will go to police station for the same issue if i will not get my phone within 48hour.

HI, My Name is Nagaraj, My Claim no. is 1408284, PLan: Platinum Max+ Membership id: [protected]. i have sent you a request in order to claim for my damaged mobile phone since 2/6/2016 still am waiting for your reply. I called you yesterday regarding the status of the claim you are saying that there is some unauthorized change has been made in the mobile phone. Its a new phone since i bought it haven't ever placed for any service. And more over you are giving me this reason after 30 days of my handset being held with you. How can i trust you? Even you could damaged my handset. This all comes with in integrity issue .. I trusted the sales guy, so i paid the insurance premium. Now i feel that you have cheated on me Since you are refusing to process my claim. What is your reply gonna be?
Name Nagaraj
Contact no. [protected]
Email Id: [protected]@promptifs.com
Make*?Apple
Model*?I Phone 6
Purchase Invoice No.?962
Handset Purchase Date
22/08/2015
Purchase Invoice Value
44000.0
Handset IMEI/Serial No.
[protected]
Date of Damage*
22/05/2016
Time of Damage*
05:30 AM
Type of Damage*?Physical Damage
Place of Damage*
AshokNagar, Chennai
Brief Description of Incident*?
A car near Ashok Nagar signal collided my bike on the back and absconded when the signal changed into red . I lost my control and fell down due to the impact of the collision. By the time my I-phone jumped out of my shirt pocket into the road. I stood up and took my phone which was on the road. The display was completely shattered and the body was bent.
Is your device Switched on?
No
What part of your handset is impacted due to damage?
Screen
Is your handset touch screen working
No

Since june 23, 2016, when my mobile got stolen and i contacted oneassist for insurance claim, i have gone through continuous mental harassment every day. They have had me visit police station and airtel office twice in 2 days. I had to apply for half day leave in office both days.
Their online portal is pathetic, there is no right option to upload documents. They want me to upload declaration form and other forms in section called "check copy". When i try to do so, it says the portal is locked because i just uploaded something in the same place. Helpdesk team asks me to wait for 24 hours to get it unlocked. They ask me to upload some documents one day, and after 2 days they send me more forms to fill and upload. Because of which, i had to visit police station and airtel office twice.
They are not professional at all.
I have replied to a lady (Ratika walunj), who is from backend team, twice in last 3 days, but she never responded to a single mail. Not even a single acknowledgement. They just give me 48 hours to upload all the docs they sent. I really doubt they are actually going to help me settle my claim.
I strongly feel they are playing with me (Or may be more customers) intentionally so that we cancel our claim request and they get benefited.
I am damn tired in just 5 days of time.
I need some help spreading this incident to public and more forums.
I will file a legal case against them for mental harassment.

Claim id: sr#1443890

Shashank

I already a member of one assist from year 2014 and my relationship number is 459394. During first year they charged 1299 with my acknowledgement. After that May 25, 2016 received mail regarding payment for this year. So i have contacted one assist and informed them to cancel my service. But they charged my card without my permission, so i have contacted them again and requested them to refund my money but they are not ready to refund my money. So please take action for this issue.

Relationship No.: 459394
Plan : Power Individual
Valid up to : 09/06/2016

Thanks & Regards
Prasanth .J
Phone: [protected]

My device got physically damaged on june 15th i requested a claim on the same day but on the next day they asked me to change claim by emailing them because of other name in invoice so i did as mentioned above but they rejected it and i tried again but they again rejected it without noticing me this happened twice so i seek help in claiming my insurance. Also they do not accept the invoice name because of age problem so i also changed the insurer name . It wasbooked from my account and age is 17years. This mobile was booked for my dad as he doesn't know to book online they also cannot understand that how can a 17year pay for the device it is obvious that the father must have paid but they then too reject and also there was nothing mentioned while buying the mi insurance plan as the sale doesn't last for even 1min so where the time to see such things.

I had bought mobile insurance from oneassist for my yu yureka mobile on 17/2/2015 valid up to 16/2/2016. On 28/10/2015 my mobile was damaged in the rain.
I initiated a claim on the same day and sent the necessary documents on 30/10/2015.
Handset pick up was initiated on 16/11/2015 and they gave me the excess amount estimate of rs 313/- on 23/11/2015 which i transferred to them the very next day.
Still they took 2 months to deliver the replacement handset saying that there is a stock issue, i. E, 22/1/2016.
The handset they sent stopped working the same day when i rebooted the phone. Again i registered a complaint on same day and they initiated the re pick up of the handset.
The re pick up was done after more than a month.
Its been more than 3 since the re pickup, they are not giving back the handset.
Everytime i call the customer care, they say that there is a stock issue and they will come back to me within 48hrs and they never call back.
I am fed up of callig their customer care which i have done more than 1000 times in the last 8 months.
They are not even ready to provide resolution for my case.

I have purchased ADP warranty for my phone. But when I called them for claiming for repairing my phone. They said that you have to call us within 48 hours. And again next time when I called them for claiming, they are asking for last time repair bill from authorised service center.
It is totally fraud company which is taking money from the customer but not providing any support to the customer.

Respected sir,
I have purchase new Mi Note 3 Purchase Date 12/05/20106.
Date of Incident 17/06/2016
Description Details : - My Uncle Son playing on mobile game and mobile scratching on floor. So, kindly request you replace my mobile handset.
My mobile phone is presently warranty and insurance period.
Bill Name Nilesh Arun Mahajan
Address College of Management Waman Nagar Khamgaon-444303
Dist- Buldhana
Ph No: [protected], [protected]
Mobile Purchase Date 12/05/2016
Invoice Date 07/05/2016
IME No [protected]

My handset Xiaomi MI5 got damaged due to accidental fall on June 1st 2016. I registered the claim on June 1(Service Request number 1417475) with oneassist as per the insructions. Within 48 hour I got a reply from OneAssist stating that the documents have been verified and confirmed to be in accordance with the insurance company requirements. After 16 days after repeated follow up I got an email stating below:

On-going through the claim file, we express our inability to entertain the claim.

Rejection Remark:
Insured had placed the gadget on the balcony of the house as such he made it more prone to the damage indicating the improper care of the gadget.

EXCLUSIONS –

“Exclusion 10 - Loss or damage caused by incorrect storage, poor maintenance, wilful negligence, incorrect installation, incorrect set. up, Improper handling, dismantling, fitting adjustment, repair alteration or modification not approved by the makers/manufacturers and / or the agents of makers/manufacturers or use of such property contrary to the directives of the makers/manufacturers and/or this agents unless the authorized Service Centre representative would confirm otherwise with due substantiation.”

This is totally unacceptable. I had to wait more than 15 days for them to say that the claim cannot be processed. How can this case be rejected stating "Wilful negligence". The policy covers accidental coverage. They were not ready to listen to my points as in how it occurred and repeatedly stated that I should have kept my phone in my pocket or something and I should not have placed my phone on my balcony. This is totally unacceptable. They are looting people advertising Accidental damage protection when they have clauses like the above wherein any damage can be said due to customers negligence.

Moreover when I asked them to return my handset they said it would take another 10 days. I currently live in Bangalore where there are enough service centres for Xiaomi. It seems like they are holding the handset for some other purpose.

Kindly don't go for any OneAssist products. It is totally a fraud company which gives fake promises and doesn't care about genuine issues.

Dear ICICI team,
My self salu Anthony ICICI was cheating with as last year same thing happened without any permission they deducted money from my account. This is fraud i have not received any massage or phone call regarding this renewal plan
Without any information or my permission theydeducted money from my account Rs.1799.on 11/06/2016 I'm not interested on one assist plan. Please refund my money otherwise i will take action on it. one assist no.sr[protected] .