OneAssist Consumer Solutions Complaints & Reviews

3/June/2016
Acc#1023533

Above account was created through an unauthorised credit card transaction from my Kotak Mahindra Bank credit card. I had not authorized this transaction knowingly and it was a surprise for me as I had generated a pin for transaction when this happened. On calling KMB, they gave a number to contact oneassist but wasnever answered though I was on call for 19 minutes.Later raised ticket to KMB and...

I have taken insurance for my mobile with one assist (It covers accidental damage to mobile). My phone screen got broken accidentally on 25th march 2016, logged a complaint with one assist and provided all required detail and documents. After several reminders and calls one assist picked up the phone on 11th april 2016 for repair/replacement purpose. They asked me to pay some amount to pay and they asked for one week time to return the handset....

I renewed my mobile phone insurance policy online after i was provided a link by the one assist executive. I paid rs 2559 for the insurance and the policy was renewed. After few days the policy kit was delivered to me but with no invoice. The invoice is required because i need to get it reimbursed from my company. I got a strange reply from the customer care executive that one assist does not provide the invoices....

This is regarding my mobile insurance claim cust id: 857617_membership id: [protected]_sr. No. :-1373706.
After around 40 days of submitting my mobile (Redmi note 3 32gb only 20 days old) to them to get the front glass replaced which was cracked (Mobile working absolutely fine) they sent me a mail (Attached image) stating that the phone has gone beyond economic repair and they will return my unrepaired phone and refund an amount of...

Its highly disappointment that I am facing from around 20days. Still there is no action taken from your end. I first called you on 16-05-16. I gave you documents so many times. Then finally on 28-05-16 you accepted my documents after so many attempts of mine. Now, its 03-06-16 today. Still I can't see any action from your end. I am trying contacting you guys. You people have no particular reason to give that why ant action has not taken yet???...

4may 2016, ko 9:30 bje subah laxmi nagar delhi mai mere phone ki screen par hath se girne se scratches pad gaye jis wajah se call aa rahi thi par display mai kuch bhi show nhi ho raha tha, jo humne raat ko display claim ke liye mail dali thi jo kayi din tak lagatar itna harassment kiya ki phone kahan gira, kab gira, kaise gira, kis time gira etc. Ye issue 4may se 10 may tak chalta raha jo unke customer care executive ne likhwaya ki ye likho...

Hello this is asif sayyed my redme note 3 phone is with your company and I thing that they didn't want to return my phone from last 20 days I am contacting with one assist executive but they not not happy to help me, I got a call from your team they want me to come and pick my phone from vashi so whats the next step to do
Itz a humble request please drop my phone to my door step otherwise I move forward to consumer foram...

When I lodged claim of my handset, the assurance was given to be that the broken handset will be picked up in 48 hours from the date of claim getting filed and approved... Its almost a week now and no one is bothered to come and pickup the handset.. Repeated emails and calls were made but every time the reply received was "The handset will be picked up soon.." but the same has not been picked up yet..
Complaint no : 1409733...

Bad customer service by agent

No Courtesy handsets

No status updates of my mobile

Agents day to day different status

No Expected date for delivery

Final moment - no spare parts

WHen i request for when will get my mobile back, suddenly they says there is demand and spare parts were not available so i have to wait till they get spares.
But when...

Hi Team,
its regarding worst experience of your service which is activate by me my contact number is [protected] at the time of purchasing insurance executive told me lost is also cover and one assist team member Abu Danish confirm its not recovered when i asked to talk with manager there is no manager available it would not be fair with customer and i will file a legal case against company and one assist i am belongs from Vodafone...

Incident : i will attend to the cheif minister inauguration function in madras university chennai and i walked to heavy crowed some person push him the phone is fell down to the bottom to damaged the touch screen and display is not working to my phone
Date of incident : 23/05/2016 time : 10:00 am data made repairs
Claim no : 1408921
Cell : [protected]...

I have already registered a complaint on mobile claim 58272 one month back. On 13th of this month i got an e mail to send the voucher photo copy. I had sent the voucher on 21st of april, then i got a reply over telephone, one representative will approach me and pickup the mobile within 2 days. Even after one week there is no response from your side. I have called up again last day but there is no positive reply from your side. Hence, i compelled...

Why icici customer care team not answering any fraud related mail of one assist plan??? I also received call from icici bank and they just given information about one assist plan after than they automatically activated this plan and deducted rs-1799/- from my saving a/c. Without my permission. I don't need this plan actually. Please deactivate this plan and refund my money asap

My a/c number:[protected]
One assist...

Last Month I purchased new mobile & next day I purchased One Assist Insurance plan for the same. But Till date now neither i received the confirmation nor any back call from the customer support. So many time i contact with customer care but there are no response from one assist. I was also mailed to one assist regarding refund of payment, but there is no any response. I think they are not interested to activate my plan and not to refund...

Poor customer service and not even updating customer about phone status. Now worried that who is using my phone.


please refer the email






On wed, may 11, 2016 at 11:12 pm, masanamuthu arunachalam wrote:


So no more response from you guys. So can i assume that you lost my mobile or theft or absconded with my phone?

br...

Hi,

First word i wish to tell about this company is BIG FRAUDS. Without informing me they simply debited amount from my credit card saying auto renewal. Now when i asked them to cancel and refund the amount . They are not canceling nor refunding, instead simply giving call and asking me the reason for cancelation again and again.

My advice please don't join. They are the people who is going to loot your money.br...

Claim no.: policy no.: 130011/48/2014/152
I have taken mobile with insurance of oneassist consumer solutions pvt. Ltd on 5.6.2014, mobile was theft on 13.1.2015

Immediately i have given complaint at polish station & also informed to oneassist consumer solutions pvt. Ltd.

I had submitted all documents as per there formate on 30.4.15
Oneassist consumer solutions pvt. Ltd people have also confirmed...

I purchased an iphone 6 and had it covered by one assist. Had registered a claim in october 2015 which got closed by early january 2016.

Now, have registered a claim on april 10, 2016. They raised a document pendency of replacement letter on april 14, 2016 to which i reverted on april 15, 2016. Post the revert, i did not receive any revert on the mails. Everyday i have been calling the customer care. All they have to say is...

I had bought mobile insurance from OneAssist on 17/2/2015 valid up to 16/2/2016. On 28/10/2015 my mobile was damaged in the rain.
I initiated a claim on the same day and sent the necessary documents on 30/10/2015.
Handset pick up was initiated on 16/11/2015 and they gave me the excess amount estimate of rs 313/- on 23/11/2015 which i transferred to them the very next day.
Still they took 2 months to deliver the replacement...

I take a breakage insurance police from one assist my mobile got damage in a misshaping i i reg. A complaint on 25 th jan 2016 and they collect my mobile from me 10 feb 2016 but till now they are unable to solve my problemi call customer care many time always they extend due date i want to submit a complaint against one assist but i don't know i how...