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OneAssist Consumer Solutions Complaints & Reviews

www.oneassist.in
3.9
Updated: Nov 23, 2025
Complaints 4086
Resolved
3095
Unresolved
991
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OneAssist Consumer Solutions reviews & complaints page 25

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D
deepjyoti dey
Sep 28, 2020
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Address: Mumbai

My samsung note 10 lite has been given to the company for repair all extra payments has been done but ami am not receiving my phone. Day by day the date of delivery is getting delayed but there is no proper update of my delivery date.
Aug 5, 2021
Complaint marked as Resolved 
OneAssist Consumer Solutions customer support has been notified about the posted complaint.
View replies
Dear Deeptijoy, We are regret the inconvenience caused, and shall surely assist you with quick and correct resolution. Kindly share your Membership Details or registered contact number and other details requested on this link: http://survey.webengage.com/ws/~1qq44ps and our team shall look into it on an urgent basis- Nitesh, Team OneAssist
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    R
    Rohanagg
    Sep 26, 2020
    Resolved
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    Resolved

    Membership id - [protected]
    Technician detected gas leakage as reason for low colling for my ac which is under extended warranty and extended warranty is provided by oneassist. They are asking gas charges from me by giving excuses like it is a consumable and hence customer will pay. This is real case of cheating and their terms and condo not clearly mention any such clause.
    Aug 13, 2021
    Complaint marked as Resolved 
    OneAssist Consumer Solutions customer support has been notified about the posted complaint.
    Verified Support
    Sep 28, 2020
    OneAssist Consumer Solutions Customer Care's response     Dear Rohan,
    We regret the inconvenience caused to you. Please note, we have forwarded your details to the relevant team. They shall connect with you within the next 24 - 48 working hours and assist you with your query. Your patience is highly appreciated in the meantime - Nitesh, Team OneAssist
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      S
      See.Ma468
      Sep 24, 2020
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      I don't want to continue the membership with one assist consumer solutions. Please cancel it and refund my money asap.
      Relationship number:5337997
      OneAssist Consumer Solutions customer support has been notified about the posted complaint.
      Oct 02, 2020
      Updated by See.Ma468       I didn't get my refund money yet may i know when i will get back money. i already contact with your team via call they tell us it should be refunded.
      View replies
      Dear Seema,
      We regret the inconvenience caused to you. Please note, we have forwarded your details to the relevant team. They shall connect with you within the next 24 - 48 working hours and assist you with full refund. Your patience is highly appreciated in the meantime - Nitesh, Team OneAssist
      Reply
      See.Ma468's [Complaint's author] reply, Oct 2, 2020
      I did not get my refund yet
      Still i didn't get my refund money.
      Reply
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        V
        Vhdfc
        Sep 24, 2020
        Resolved
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        Resolved

        Dear team this is very poor service and less of customer support as i have taken the insurance for my mobile phone for premium category of membership as the team knows very well about i claimed after 15days as i was in fever and they knowingly that i claimed after 15days due to sickness they demand for many things and it's takes me 3dayd to complete this formalities and my first claim was rejected in two hours that their was delay.
        This is service negligence and really disappointed as the first time i claimed sorry to say but this is not at all accepted.
        Aug 14, 2021
        Complaint marked as Resolved 
        OneAssist Consumer Solutions customer support has been notified about the posted complaint.
        Verified Support
        Sep 24, 2020
        OneAssist Consumer Solutions Customer Care's response         Dear Customer, We are regret the inconvenience caused, and shall surely assist you with the claim. Kindly share your Membership Details or registered contact number and other details requested on this link: http://survey.webengage.com/ws/~1qq44ps and our relevant team shall take your point into consideration. This shouldn't have happened and we appreciate your patience till review your case once the details are provided - Nitesh, Team OneAssist
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          Y
          Yugeshm
          Sep 23, 2020
          Resolved
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          Resolved

          My oneassist plan is auto activated.

          I am not interested in this plan and want my money back that is charged from my hdfc credit card.

          My plan is enhanced wa privilege single plan and i have been charged rs. 1899/- for it on 21/09/2020

          Kindly refund it soon as it was charged without any consent.

          Relationship number is 1310285

          Plan name: enhanced wa privilege single plan

          Name : yugesh
          Aug 9, 2021
          Complaint marked as Resolved 
          OneAssist Consumer Solutions customer support has been notified about the posted complaint.
          View replies
          Dear Yugesh,
          We regret the inconvenience caused to you. This shouldn't have happened. Rest assured, we have forwarded your details to the relevant team and they shall assist you with full refund. Your patience in the meantime is highly appreciated - Nitesh, Team OneAssist
          Reply
          Dear Yugesh,
          We are happy to inform that the refund has been initiated and the same shall be credited in your original mode of payment within the next 5 - 7 working days. The service request number is SR 7292595 you can use the same for future communication if you have any concern regarding the same.
          Your patience and understanding is highly appreciated - Nitesh, Team OneAssist
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            S
            surajitkalita12
            Sep 22, 2020
            Resolved
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            Resolved

            Dear sir/madam,

            I am credit card holder of hdfc bank. There is a active service namely one assist mfee related to my credit card without my concern and it costs of rs. 1399/- per year. It is the the second time that they deduct my money. So, i really want to cancel this kind of worthless service and want my money back. So, i request you to process my complaint against one assist.

            Thanks and regards
            Surajit kalita
            Aug 9, 2021
            Complaint marked as Resolved 
            OneAssist Consumer Solutions customer support has been notified about the posted complaint.
            View replies
            Dear Surajit, We are regret the inconvenience caused, and shall surely assist you with the full refund. Kindly share your Membership Details or registered contact number and other details requested on this link: http://survey.webengage.com/ws/~1qq44ps and our team shall do the needful - Nitesh, Team OneAssist
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              T
              The Deadly Sin
              Sep 22, 2020
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              I am a hdfc bank credit card holder. The bank has auto debited rs. 1399/- from my credit card number ending with 6043 without my concern on date:20/09/2020. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1399/-

              Oneassist relationship number : 11496242
              Name :- aryamaan
              Mobile no. :- [protected]
              Credit card number ending :- 6043
              OneAssist Consumer Solutions customer support has been notified about the posted complaint.
              View replies
              Dear Aryamaan,
              We regret the inconvenience caused to you. This shouldn't have happened. Rest assured, we have forwarded your details to the relevant team and they shall assist you with full refund. Your patience in the meantime is highly appreciated - Nitesh, Team OneAssist
              Reply
              The Deadly Sin's [Complaint's author] reply, Sep 25, 2020
              Appreciate it that you guys saw nd reply to complaint I register here, but a question, how long does it take to get the refund reflect into the orginal source.
              Hello! I still haven't received any refund yet, Please deactivate your membership with the refund ASAP, and do reply to this comment.
              Thankyou.
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                S
                Sivabalan Baskar
                Sep 19, 2020
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                Address: Chennai

                Hello there

                I received sms from hdfc bank today that rs-1899/- deducted from my credit card to one assist membership fee. Last year itself i requested you peoples to cancel the membership but not happened, and still membership is in active.

                Kindly request you to refund my money back otherwise i will close my credit card without making any outstanding payments.

                Please deactivate and refund my money asap

                Name: sivabalan b
                Date of incident : 07/09/2020
                Hdfc credit card no. Xx4719
                Mobile no: [protected]
                Email : [protected]@gmail.com
                OneAssist Consumer Solutions customer support has been notified about the posted complaint.
                View replies
                Dear Sivabalan, We are regret the inconvenience caused, and shall surely assist you with the full refund. Kindly share your Membership Details or registered contact number and other details requested on this link: http://survey.webengage.com/ws/~1qq44ps and our team shall do the needful - Nitesh, Team OneAssist
                Reply
                HDFC Bank and One assist both are cheating there customer. same think happened with me. both are cheater. HDFC Bank has tie up with One assist.
                Reply
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                  J
                  jiban banik
                  from Darjiling, West Bengal
                  Sep 16, 2020
                  Resolved
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                  Resolved

                  I were not aware properly of this and they charged around 1400 for this.. I have cancel the plan the same day it got active i need my refund.
                  Relationship id[protected]
                  Aug 9, 2021
                  Complaint marked as Resolved 
                  OneAssist Consumer Solutions customer support has been notified about the posted complaint.
                  View replies
                  Dear Customer, We are regret the inconvenience caused, and shall surely assist you with the full refund. Kindly share your Membership Details or registered contact number and other details requested on this link: http://survey.webengage.com/ws/~1qq44ps and our team shall do the needful - Nitesh, Team OneAssist
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                    M
                    Mahendran Muthusamy
                    Sep 15, 2020
                    Resolved
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                    Resolved

                    Invoice number 9717494 no service provided and rs.599/- was charges and after cancellation also no refund done.
                    Aug 9, 2021
                    Complaint marked as Resolved 
                    OneAssist Consumer Solutions customer support has been notified about the posted complaint.
                    View replies
                    Dear Mahendran,
                    We regret the inconvenience caused to you. This shouldn't have happened. Rest assured, we have forwarded your details to the relevant team and they shall assist you with the refund and also the reason why no service was provided. Your patience in the meantime is highly appreciated - Nitesh, Team OneAssist
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                      B
                      bikraminfotech
                      Sep 14, 2020
                      Resolved
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                      Resolved

                      Membership id - [protected], name - bikramaditya kumar
                      Please cancel/deactivate my plan (Enhanced wa privilege single plan) wallet assist.
                      Oct 2, 2020
                      Complaint marked as Resolved 
                      Sir, no any confirmation received through mail/sms/telephonically from one assist team in this regard. Please resolve my problem and cancel/deactivate my plan..
                      OneAssist Consumer Solutions customer support has been notified about the posted complaint.
                      View replies
                      Dear Customer, We are regret the inconvenience caused, and shall surely assist you with the full refund. Kindly share your Membership Details or registered contact number and other details requested on this link: http://survey.webengage.com/ws/~1qq44ps and our team shall do the needful - Nitesh, Team OneAssist
                      Reply
                      Dear Bikramaditya, We are regret the inconvenience caused, and shall surely assist you with the full refund. Kindly share your Membership Details or registered contact number and other details requested on this link: http://survey.webengage.com/ws/~1qq44ps and our team shall do the needful - Nitesh, Team OneAssist
                      Reply
                      My membership id - [protected]. Please provide/send cancellation confirmation to my registered mail id or mobile no. Sir no any confirmation received in this regard...
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                        R
                        rjsen01
                        Sep 13, 2020
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                        Resolved

                        Once again, i want to inform you that the problem related to my pureit water purifier (Purchased during june 2019) has not been sorted out either by the service technician, shri subal sil, or by the customer care staff of oneassist

                        Since the device is 15 months old, i wanted to know whether it's germkill kit and sedimentary filter are in order. If it is required to be replaced, the job should be done immediately. I will pay the cost of these two parts, which i confirmed from the pureit company is rs. 2, 800 altogether.

                        Your service technician did not perform the job and left the machine as it was..
                        I want to invite your kind attention and expect the work will be completed at the earliest.

                        Dipak kumar goswami
                        Aug 12, 2021
                        Complaint marked as Resolved 
                        OneAssist Consumer Solutions customer support has been notified about the posted complaint.
                        Verified Support
                        Sep 21, 2020
                        OneAssist Consumer Solutions Customer Care's response                         Dear Dipak, We are regret the inconvenience caused, and shall surely assist you with the full refund. Kindly share your Membership Details or registered contact number and other details requested on this link: http://survey.webengage.com/ws/~1qq44ps and our team shall do the needful - Nitesh, Team OneAssist
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                          H
                          Himanchalk
                          Sep 13, 2020
                          Resolved
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                          Resolved

                          Hi,

                          I have just received SMS for renewal of my plan for this year to which I do not want to continue under present circumstances.

                          I am informing this through this complaint forum by very same day on receiving SMS, in previous year I had very bitter experience with One Assist team when I request to cancel my subscription and to refund the debited amount .

                          They said now the amount cannot refund this has already been processed

                          Seeing that bad experience I m uploading this complaint very same day of receiving intimation

                          On very immediate basis cancel my renewal of plan and reverse if any fee debited on my credit card

                          Details are as per below

                          Name Himanchal Kumar
                          Relationship ID - 2773962.
                          M.No -[protected]
                          Aug 13, 2021
                          Complaint marked as Resolved 
                          OneAssist Consumer Solutions customer support has been notified about the posted complaint.
                          Verified Support
                          Sep 21, 2020
                          OneAssist Consumer Solutions Customer Care's response                           Dear Himanchal,
                          We regret the inconvenience caused to you. This shouldn't have happened. Rest assured, we have forwarded your details to the relevant team and they shall assist you with full refund. Your patience in the meantime is highly appreciated - Nitesh, Team OneAssist
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                            P
                            partha15392
                            Sep 12, 2020
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                            Resolved

                            I didn't get any call from one assist regarding their plans, but they charged me rs 1, 399.00 towards subscription. I just don't want the subscription and please cancel my subscription for my hdfc credit card ending with 6061. Kindly refund and deactivate this service on an urgent basis.
                            Aug 9, 2021
                            Complaint marked as Resolved 
                            OneAssist Consumer Solutions customer support has been notified about the posted complaint.
                            View replies
                            Dear Pratha, We are regret the inconvenience caused, and shall surely assist you with the full refund. Kindly share your Membership Details or registered contact number and other details requested on this link: http://survey.webengage.com/ws/~1qq44ps and our team shall do the needful - Nitesh, Team OneAssist
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                              S
                              Stephen Singh
                              Sep 10, 2020
                              Resolved
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                              Resolved

                              Cancellation of one assist membership
                              I am an hdfc bank credit cardholder. The bank has auto debited 49+353+100 = 502. So totally rs. 502 /- from my credit card number ending with 8067 without my concern, on credit card statement of aug 2020. I am not interested in this service and don't want this membership anymore. So cancel the membership and refund this debited amount of rs.502/-. It also showing loan number of[protected] as rs. 2199/- in my credit card loan status for regarding this one assist. I really hate this kind of debiting. Refund my money back and stop these membership and it's suspicious loan

                              Oneassist relationship number : [protected]

                              Name :- stephen singh
                              Credit card number ending :- 8067
                              +1 photos
                              Aug 13, 2021
                              Complaint marked as Resolved 
                              OneAssist Consumer Solutions customer support has been notified about the posted complaint.
                              Verified Support
                              Sep 21, 2020
                              OneAssist Consumer Solutions Customer Care's response                               Dear Stephen,
                              We regret the inconvenience caused to you. This shouldn't have happened. Rest assured, we have forwarded your details to the relevant team and they shall assist you with full refund. Your patience in the meantime is highly appreciated - Nitesh, Team OneAssist
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                                S
                                Shibra Aarif
                                Sep 10, 2020
                                Resolved
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                                Resolved

                                I am a hdfc bank credit card holder. The bank has auto debited rs. 1399/- from my credit card number ending with 6708 without my permission on date:03/09/2020. I am not interested in this service and don't want to continue this membership any more. So cancel the membership and refund this debited amount of rs.1399/-

                                It's my second time i'm filing this complaint. I want immediate action to be taken from your side.

                                Oneassist relationship number : 11337943
                                Name :- shibra aarif
                                Credit card number ending :- 6708
                                +1 photos
                                Aug 14, 2021
                                Complaint marked as Resolved 
                                OneAssist Consumer Solutions customer support has been notified about the posted complaint.
                                Verified Support
                                Sep 21, 2020
                                OneAssist Consumer Solutions Customer Care's response                                 Dear shibra,
                                We regret the inconvenience caused to you. This shouldn't have happened. Rest assured, we have forwarded your details to the relevant team and they shall assist you with full refund. Your patience in the meantime is highly appreciated - Nitesh, Team OneAssist
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                                  pramod prasad9973
                                  Sep 10, 2020
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                                  Resolved

                                  I am ahdfc bank creadit card holder i am not interested about this one assist membership service and don't want this membership any more. Name-pramod prasad. Mob no-[protected]. Creadit card number ending-6678
                                  Aug 9, 2021
                                  Complaint marked as Resolved 
                                  OneAssist Consumer Solutions customer support has been notified about the posted complaint.
                                  View replies
                                  Dear Pramod, We are regret the inconvenience caused, and shall surely assist you with the full refund. Kindly share your Membership Details or registered contact number and other details requested on this link: http://survey.webengage.com/ws/~1qq44ps and our team shall do the needful - Nitesh, Team OneAssist
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                                    K
                                    KIran Khedkar
                                    Sep 10, 2020
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                                    Resolved

                                    Cancellation of one assist membership
                                    I am an hdfc bank credit cardholder. The bank has auto debited rs. 1399/- from my credit card number ending with 3358 without my concern on date:31 aug 2020. I am not interested in this service and don't want this membership anymore. So cancel the membership and refund this debited amount of rs.1399/-

                                    Oneassist relationship number : 8186925
                                    Name :- kiran khedkar
                                    Credit card number ending :- 3358
                                    Aug 9, 2021
                                    Complaint marked as Resolved 
                                    OneAssist Consumer Solutions customer support has been notified about the posted complaint.
                                    View replies
                                    Dear Kiran,
                                    We regret the inconvenience caused to you. This shouldn't have happened. Rest assured, we have forwarded your details to the relevant team and they shall assist you with full refund. Your patience in the meantime is highly appreciated - Nitesh, Team OneAssist
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                                      R
                                      ramu4bca
                                      Sep 9, 2020
                                      Resolved
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                                      Resolved

                                      Please cancel to one assist plan hdfc credit card ending with 3857.
                                      Aug 9, 2021
                                      Complaint marked as Resolved 
                                      OneAssist Consumer Solutions customer support has been notified about the posted complaint.
                                      View replies
                                      Dear Ramu, We are regret the inconvenience caused, and shall surely assist you with the full refund. Kindly share your Membership Details or registered contact number and other details requested on this link: http://survey.webengage.com/ws/~1qq44ps and our team shall do the needful - Nitesh, Team OneAssist
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                                        S
                                        sourav.hab
                                        Sep 9, 2020
                                        Resolved
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                                        Resolved

                                        Address: Habra

                                        Hello there

                                        Today i noticed that rs. 1899/- has been blocked from my hdfc credit card in a form of emi to oneassist membership fee. I don't want this kind of plan. I want my hard earn money back.

                                        Please deactivate my plan and refund my money as soon as possible.

                                        Name - sourav das
                                        The date i noticed that incident - 09/09/2020
                                        Hdfc credit card last 4 digit: xxxx-xxxx-xxxx-5467
                                        Mobile no: 84xxxxxx41
                                        Email: [protected]@gmail.com
                                        Aug 6, 2021
                                        Complaint marked as Resolved 
                                        OneAssist Consumer Solutions customer support has been notified about the posted complaint.
                                        Sep 09, 2020
                                        Updated by sourav.hab                                         Here is my oneassist details, close it and refund my money back as soon as possible.

                                        Sep 09, 2020
                                        Updated by sourav.hab                                         My tax invoice

                                        Verified Support
                                        Sep 21, 2020
                                        OneAssist Consumer Solutions Customer Care's response                                         Dear sourav,
                                        We regret the inconvenience caused to you. This shouldn't have happened. Rest assured, we have forwarded your details to the relevant team and they shall assist you with full refund. Your patience in the meantime is highly appreciated - Nitesh, Team OneAssist
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