OneAssist Consumer Solutions Complaints & Reviews

Address: Chennai

Hello there

I received sms from hdfc bank today that rs-1899/- deducted from my credit card to one assist membership fee. Last year itself i requested you peoples to cancel the membership but not happened, and still membership is in active.

Kindly request you to refund my money back otherwise i will close my credit card without making any outstanding payments.

Please deactivate and refund my money asap

Name: sivabalan b
Date of incident : 07/09/2020
Hdfc credit card no. Xx4719
Mobile no: [protected]
Email : [protected]@gmail.com

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

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OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Sep 21, 2020

Verified Support

Dear Sivabalan, We are regret the inconvenience caused, and shall surely assist you with the full refund. Kindly share your Membership Details or registered contact number and other details requested on this link: http://survey.webengage.com/ws/~1qq44ps and our team shall do the needful - Nitesh, Team OneAssist

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SMITA S.

Oct 10, 2020

HDFC Bank and One assist both are cheating there customer. same think happened with me. both are cheater. HDFC Bank has tie up with One assist.

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I were not aware properly of this and they charged around 1400 for this.. I have cancel the plan the same day it got active i need my refund.
Relationship id[protected]

Aug 9, 2021

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

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OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Sep 21, 2020

Verified Support

Dear Customer, We are regret the inconvenience caused, and shall surely assist you with the full refund. Kindly share your Membership Details or registered contact number and other details requested on this link: http://survey.webengage.com/ws/~1qq44ps and our team shall do the needful - Nitesh, Team OneAssist

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Invoice number 9717494 no service provided and rs.599/- was charges and after cancellation also no refund done.

Aug 9, 2021

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

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OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Sep 21, 2020

Verified Support

Dear Mahendran,
We regret the inconvenience caused to you. This shouldn't have happened. Rest assured, we have forwarded your details to the relevant team and they shall assist you with the refund and also the reason why no service was provided. Your patience in the meantime is highly appreciated - Nitesh, Team OneAssist

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Membership id - [protected], name - bikramaditya kumar
Please cancel/deactivate my plan (Enhanced wa privilege single plan) wallet assist.

Oct 2, 2020

Complaint marked as Resolved

Sir, no any confirmation received through mail/sms/telephonically from one assist team in this regard. Please resolve my problem and cancel/deactivate my plan..

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

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OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Sep 21, 2020

Verified Support

Dear Customer, We are regret the inconvenience caused, and shall surely assist you with the full refund. Kindly share your Membership Details or registered contact number and other details requested on this link: http://survey.webengage.com/ws/~1qq44ps and our team shall do the needful - Nitesh, Team OneAssist

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OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Sep 21, 2020

Verified Support

Dear Bikramaditya, We are regret the inconvenience caused, and shall surely assist you with the full refund. Kindly share your Membership Details or registered contact number and other details requested on this link: http://survey.webengage.com/ws/~1qq44ps and our team shall do the needful - Nitesh, Team OneAssist

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bikraminfotech

Oct 2, 2020

My membership id - [protected]. Please provide/send cancellation confirmation to my registered mail id or mobile no. Sir no any confirmation received in this regard...

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Once again, i want to inform you that the problem related to my pureit water purifier (Purchased during june 2019) has not been sorted out either by the service technician, shri subal sil, or by the customer care staff of oneassist

Since the device is 15 months old, i wanted to know whether it's germkill kit and sedimentary filter are in order. If it is required to be replaced, the job should be done immediately. I will pay the cost of these two parts, which i confirmed from the pureit company is rs. 2, 800 altogether.

Your service technician did not perform the job and left the machine as it was..
I want to invite your kind attention and expect the work will be completed at the earliest.

Dipak kumar goswami

Aug 12, 2021

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Sep 21, 2020

OneAssist Consumer Solutions Customer Care's response Dear Dipak, We are regret the inconvenience caused, and shall surely assist you with the full refund. Kindly share your Membership Details or registered contact number and other details requested on this link: http://survey.webengage.com/ws/~1qq44ps and our team shall do the needful - Nitesh, Team OneAssist

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Hi,

I have just received SMS for renewal of my plan for this year to which I do not want to continue under present circumstances.

I am informing this through this complaint forum by very same day on receiving SMS, in previous year I had very bitter experience with One Assist team when I request to cancel my subscription and to refund the debited amount .

They said now the amount cannot refund this has already been processed

Seeing that bad experience I m uploading this complaint very same day of receiving intimation

On very immediate basis cancel my renewal of plan and reverse if any fee debited on my credit card

Details are as per below

Name Himanchal Kumar
Relationship ID - 2773962.
M.No -[protected]

Aug 13, 2021

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Sep 21, 2020

OneAssist Consumer Solutions Customer Care's response Dear Himanchal,
We regret the inconvenience caused to you. This shouldn't have happened. Rest assured, we have forwarded your details to the relevant team and they shall assist you with full refund. Your patience in the meantime is highly appreciated - Nitesh, Team OneAssist

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I didn't get any call from one assist regarding their plans, but they charged me rs 1, 399.00 towards subscription. I just don't want the subscription and please cancel my subscription for my hdfc credit card ending with 6061. Kindly refund and deactivate this service on an urgent basis.

Aug 9, 2021

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

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OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Sep 21, 2020

Verified Support

Dear Pratha, We are regret the inconvenience caused, and shall surely assist you with the full refund. Kindly share your Membership Details or registered contact number and other details requested on this link: http://survey.webengage.com/ws/~1qq44ps and our team shall do the needful - Nitesh, Team OneAssist

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Cancellation of one assist membership
I am an hdfc bank credit cardholder. The bank has auto debited 49+353+100 = 502. So totally rs. 502 /- from my credit card number ending with 8067 without my concern, on credit card statement of aug 2020. I am not interested in this service and don't want this membership anymore. So cancel the membership and refund this debited amount of rs.502/-. It also showing loan number of[protected] as rs. 2199/- in my credit card loan status for regarding this one assist. I really hate this kind of debiting. Refund my money back and stop these membership and it's suspicious loan

Oneassist relationship number : [protected]

Name :- stephen singh
Credit card number ending :- 8067

+1 photos

Aug 13, 2021

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Sep 21, 2020

OneAssist Consumer Solutions Customer Care's response Dear Stephen,
We regret the inconvenience caused to you. This shouldn't have happened. Rest assured, we have forwarded your details to the relevant team and they shall assist you with full refund. Your patience in the meantime is highly appreciated - Nitesh, Team OneAssist

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I am a hdfc bank credit card holder. The bank has auto debited rs. 1399/- from my credit card number ending with 6708 without my permission on date:03/09/2020. I am not interested in this service and don't want to continue this membership any more. So cancel the membership and refund this debited amount of rs.1399/-

It's my second time i'm filing this complaint. I want immediate action to be taken from your side.

Oneassist relationship number : 11337943
Name :- shibra aarif
Credit card number ending :- 6708

+1 photos

Aug 14, 2021

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Sep 21, 2020

OneAssist Consumer Solutions Customer Care's response Dear shibra,
We regret the inconvenience caused to you. This shouldn't have happened. Rest assured, we have forwarded your details to the relevant team and they shall assist you with full refund. Your patience in the meantime is highly appreciated - Nitesh, Team OneAssist

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I am ahdfc bank creadit card holder i am not interested about this one assist membership service and don't want this membership any more. Name-pramod prasad. Mob no-[protected]. Creadit card number ending-6678

Aug 9, 2021

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

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OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Sep 21, 2020

Verified Support

Dear Pramod, We are regret the inconvenience caused, and shall surely assist you with the full refund. Kindly share your Membership Details or registered contact number and other details requested on this link: http://survey.webengage.com/ws/~1qq44ps and our team shall do the needful - Nitesh, Team OneAssist

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Cancellation of one assist membership
I am an hdfc bank credit cardholder. The bank has auto debited rs. 1399/- from my credit card number ending with 3358 without my concern on date:31 aug 2020. I am not interested in this service and don't want this membership anymore. So cancel the membership and refund this debited amount of rs.1399/-

Oneassist relationship number : 8186925
Name :- kiran khedkar
Credit card number ending :- 3358

Aug 9, 2021

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

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OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Sep 21, 2020

Verified Support

Dear Kiran,
We regret the inconvenience caused to you. This shouldn't have happened. Rest assured, we have forwarded your details to the relevant team and they shall assist you with full refund. Your patience in the meantime is highly appreciated - Nitesh, Team OneAssist

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Please cancel to one assist plan hdfc credit card ending with 3857.

Aug 9, 2021

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

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OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Sep 21, 2020

Verified Support

Dear Ramu, We are regret the inconvenience caused, and shall surely assist you with the full refund. Kindly share your Membership Details or registered contact number and other details requested on this link: http://survey.webengage.com/ws/~1qq44ps and our team shall do the needful - Nitesh, Team OneAssist

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Address: Habra

Hello there

Today i noticed that rs. 1899/- has been blocked from my hdfc credit card in a form of emi to oneassist membership fee. I don't want this kind of plan. I want my hard earn money back.

Please deactivate my plan and refund my money as soon as possible.

Name - sourav das
The date i noticed that incident - 09/09/2020
Hdfc credit card last 4 digit: xxxx-xxxx-xxxx-5467
Mobile no: 84xxxxxx41
Email: [protected]@gmail.com

Aug 6, 2021

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Sep 09, 2020

Updated by sourav.hab Here is my oneassist details, close it and refund my money back as soon as possible.

Sep 09, 2020

Updated by sourav.hab My tax invoice

Verified Support

Sep 21, 2020

OneAssist Consumer Solutions Customer Care's response Dear sourav,
We regret the inconvenience caused to you. This shouldn't have happened. Rest assured, we have forwarded your details to the relevant team and they shall assist you with full refund. Your patience in the meantime is highly appreciated - Nitesh, Team OneAssist

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Last year i opted for one assist membership, but i chose not to renew it this year. For the same reason i called the oneassist customer service a month before renewal time and requested for cancellation. That time they saiid they will process cancellation and today without prior intimation my membership got renewed and 1899 rupees got deducted from my credit card.

When i reached out to customer service regarding the same, they offered me just 900 rupees refund. And still not cancelling the membership

I request to end all services and refund the whole money back, as it was done without prior intimation even after asking for cancellation.
My name : thurlapati alakananda
My registered mobile number : [protected]

Aug 14, 2021

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Sep 21, 2020

OneAssist Consumer Solutions Customer Care's response Dear thurlapati alakananda,
We regret the inconvenience caused to you. This shouldn't have happened. Rest assured, we have forwarded your details to the relevant team and they shall assist you with full refund. Your patience in the meantime is highly appreciated - Nitesh, Team OneAssist

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Address: bangalore

I am a hdfc bank credit card holder. The bank has auto debited rs. 1899/- from my credit card number ending with 4239 without my concern on date:31/08/2020 so better refund the amount. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1899/-

Oneassist relationship number :?
Name :- ranganathappa gari manjunatha
Mobile no. :- [protected]
Credit card number ending :- 4239
Mail:[protected]@gmail.com

+1 photos

Aug 10, 2021

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Sep 21, 2020

OneAssist Consumer Solutions Customer Care's response Dear manjunatha,
We regret the inconvenience caused to you. This shouldn't have happened. Rest assured, we have forwarded your details to the relevant team and they shall assist you with claim. Your patience in the meantime is highly appreciated - Nitesh, Team OneAssist

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Hello there

I received sms from hdfc bank today that rs-1399/- deducted from my credit card to one assist membership fee. Hdfc customer rang information. I don't even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co. And who the hell are you to care about me... I want my money back. Don't dare again to do this.

Please deactivate and refund my money asap
Name: alok kumar biswal
Date of incident: 02/09/2020
Hdfc credit card no. Xx5813
Mobile no: [protected]
Email: [protected]@gmail.com

Details
02/09/2020 one assist mfee 1399.00

+1 photos

Aug 5, 2021

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Sep 08, 2020

Updated by Alokbi Refund my amount

Verified Support

Sep 09, 2020

OneAssist Consumer Solutions Customer Care's response Dear Alok, We regret the inconvenience caused and shall surely assist you with the full refund. We have forwarded your details to the relevant team and they shall connect with you within 24 - 48 working hours and assist you regarding the same. Your patience in the meantime is highly appreciated - Nitesh, Team OneAssist.

Verified Support

Sep 10, 2020

OneAssist Consumer Solutions Customer Care's response Dear Alok,
We are happy to inform you that the plan has been successfully cancelled and full refund of Rs. 1399 has been initiated, under the service request #7169609. Kindly note, the same shall be credited in your original mode of payment within the next 5 - 7 working days. Your patience in the meantime is highly appreciated - Nitesh, Team OneAssist.

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I brought one Mi phone last year, same time they convenience me about one assistant by mistake I accepted and paid Rs.1899/- for insurance.
After that they send me email regarding terms and condition which is absolutely unacceptable actually looted.
But again 3rd sep. my account debited Rs.1899/- without my acknowledgement, I enquired with bank then I came to know they used my previous debit card details and debited.

May 30, 2021

Complaint marked as Resolved

Debit made by Bank directly and received refund .

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Sep 07, 2020

Updated by Vignesh888 I came to know that action was done by ICICI bank not connection with my Phone purchase or Oneassist directly.
ICICI bank debited my account without my concern for protection of my debit card, If they issued debit card and they cannot protect then why they issuing debit card and for that they made additional insurance Rs.1899/- per ann. already debit card they charging Rs.997/- which is already highest level of charges. Please consider this claim is ICICI bank those who have to respond and they have to shame on keep looting their customers.

Verified Support

Sep 09, 2020

OneAssist Consumer Solutions Customer Care's response Dear Vignesh, We regret the inconvenience caused and shall surely assist you with the full refund. Kindly share your Membership Details or registered contact number on this post or on this link: http://survey.webengage.com/ws/~1qq44ps or you can also DM us or Inbox us the same on Twitter and Facebook respectively for quick assistance and refund - Nitesh, Team OneAssist.

May 30, 2021

Updated by Vignesh888 Issue resolved

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I am a hdfc bank credit card holder. The bank has auto debited rs. 1399/- from my credit card number ending with 6708 without my concern on date:03/09/2020. I am not interested in this service and don't want to continue this membership any more. So cancel the membership and refund this debited amount of rs.1399/-

Oneassist relationship number : 11337943
Name :- shibra aarif
Credit card number ending :- 6708

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

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OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Sep 21, 2020

Verified Support

Dear Shibra,
We regret the inconvenience caused to you. This shouldn't have happened. Rest assured, we have forwarded your details to the relevant team and they shall assist you with claim. Your patience in the meantime is highly appreciated - Nitesh, Team OneAssist

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When i received my icici credit card few years back, i was sold a wallet protection plan by this company. Subsequently, they just go on renewing it every year without my permission by charging my icici credit card. Last instance was on 29.11.2019. Relationship no. 1497314. Enhanced wa power single plan.
They don't seem to feel it necessary to call me and ask for my permission. It probably amounts to a criminal act. How can they do that?
I wish to discontinue this service and don't want to have any connection with such a horrible company.

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

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OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Sep 21, 2020

Verified Support

Dear Customer,
We regret the inconvenience caused to you. This shouldn't have happened. Rest assured, we have forwarded your details to the relevant team and they shall assist you with claim. Your patience in the meantime is highly appreciated - Nitesh, Team OneAssist

Reply

OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Sep 21, 2020

Verified Support

Dear Customer,
We regret the inconvenience caused to you. This shouldn't have happened. Rest assured, we have forwarded your details to the relevant team and they shall assist you with claim. Your patience in the meantime is highly appreciated - Nitesh, Team OneAssist

Reply

OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Sep 21, 2020

Verified Support

Dear Customer,
We regret the inconvenience caused to you. This shouldn't have happened. Rest assured, we have forwarded your details to the relevant team and they shall assist you with claim. Your patience in the meantime is highly appreciated - Nitesh, Team OneAssist

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Dear Sir,
I have limited money in my account due to COVID- 19 I did not get my payment from 6th month. In this time I am not in position to maintain so please arrange to return my debited money of Rs. 1899 in my Bank account, I want to withdraw my membership from OneAssist. In future please ask before auto debit tot the consumer.

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

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OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Sep 21, 2020

Verified Support

Dear Panoma, We are regret the inconvenience caused, and shall surely assist you with the full refund. Kindly share your Membership Details or registered contact number and other details requested on this link: http://survey.webengage.com/ws/~1qq44ps and our team shall do the needful - Nitesh, Team OneAssist

OneAssist Consumer Solutions Complaints & Reviews

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OneAssist Consumer Solutions reviews & complaints page 25

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