OneAssist Consumer Solutions Complaints & Reviews

Oneassist has deducted money from my bank account on several occasion. First of all, i don't require their protection. Second, i have no words, see for yourself, i'll attach the pictures. Total scam. Fine, here goes the story :

First time this happen was on 25th august 2018, they had deducted rs 1899 (First time), i immediately complaint and they refuse to process cancelation, later on they downgraded my plan and refunded some money. Rs 800 was refunded to my account in feb 2019. Then again in july, i received a mail addressing an auto-renewal of the plan, following this email from the company, rs 1399 was deducted on 26th august 2019. I proceeded again and complain about this and cancelation mail was sent by them on 5th sept 2019 and this time i was not refunded. I thought this was over until i was hit with this storm once more on the 29th september 2020 and rs 1399 was debited from my account.

I am an axis bank customer. I have written an email complaining to my bank about this issue and hopefully they take my matter as serious business. I hope i'm protected and given proper compensation for the loss.

I received sms from hdfc bank that rs-1399/- deducted from my debit card to one assist plan. Without my consent. Last year i registered similar complaint on 16 sept 2019 (https://www.consumercomplaints.in/oneassist-auto-renewal-of-subscription-withou...⇄ to deactivate my plan and refund my money. This is second time they renewed even after notifying them to stop auto-renewal.

This year again they deducted rs. 1399 from my account. I dont understand how they can do auto renewal without my approval. Who provided them right without my consents to renew my plan. Since my credit card got expired they debited amount via debit card without my consent and this kind of solicited charging of my credit card and use of my card by the company is really a criminal act. Last year i clearly told that i don't want to renew subscription anymore. That time one of there call center executive told next year before renewal they will call. But this time also i directly got debited without intimation.

Please deactivate my plan and refund my money for last 2 years renewal fee asap. And again i am mentioning you that pleaseeeeeeee deactivate my account immediately. My relationship number is 2599626.

My samsung note 10 lite has been given to the company for repair all extra payments has been done but ami am not receiving my phone. Day by day the date of delivery is getting delayed but there is no proper update of my delivery date.

Membership id - [protected]
Technician detected gas leakage as reason for low colling for my ac which is under extended warranty and extended warranty is provided by oneassist. They are asking gas charges from me by giving excuses like it is a consumable and hence customer will pay. This is real case of cheating and their terms and condo not clearly mention any such clause.

I don't want to continue the membership with one assist consumer solutions. Please cancel it and refund my money asap.
Relationship number:5337997

Dear team this is very poor service and less of customer support as i have taken the insurance for my mobile phone for premium category of membership as the team knows very well about i claimed after 15days as i was in fever and they knowingly that i claimed after 15days due to sickness they demand for many things and it's takes me 3dayd to complete this formalities and my first claim was rejected in two hours that their was delay.
This is service negligence and really disappointed as the first time i claimed sorry to say but this is not at all accepted.

My oneassist plan is auto activated.

I am not interested in this plan and want my money back that is charged from my hdfc credit card.

My plan is enhanced wa privilege single plan and i have been charged rs. 1899/- for it on 21/09/2020

Kindly refund it soon as it was charged without any consent.

Relationship number is 1310285

Plan name: enhanced wa privilege single plan

Name : yugesh

Dear sir/madam,

I am credit card holder of hdfc bank. There is a active service namely one assist mfee related to my credit card without my concern and it costs of rs. 1399/- per year. It is the the second time that they deduct my money. So, i really want to cancel this kind of worthless service and want my money back. So, i request you to process my complaint against one assist.

Thanks and regards
Surajit kalita

I am a hdfc bank credit card holder. The bank has auto debited rs. 1399/- from my credit card number ending with 6043 without my concern on date:20/09/2020. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1399/-

Oneassist relationship number : 11496242
Name :- aryamaan
Mobile no. :- [protected]
Credit card number ending :- 6043

Hello there

I received sms from hdfc bank today that rs-1899/- deducted from my credit card to one assist membership fee. Last year itself i requested you peoples to cancel the membership but not happened, and still membership is in active.

Kindly request you to refund my money back otherwise i will close my credit card without making any outstanding payments.

Please deactivate and refund my money asap

Name: sivabalan b
Date of incident : 07/09/2020
Hdfc credit card no. Xx4719
Mobile no: [protected]
Email : [protected]@gmail.com

I were not aware properly of this and they charged around 1400 for this.. I have cancel the plan the same day it got active i need my refund.
Relationship id[protected]

Invoice number 9717494 no service provided and rs.599/- was charges and after cancellation also no refund done.

Membership id - [protected], name - bikramaditya kumar
Please cancel/deactivate my plan (Enhanced wa privilege single plan) wallet assist.

Once again, i want to inform you that the problem related to my pureit water purifier (Purchased during june 2019) has not been sorted out either by the service technician, shri subal sil, or by the customer care staff of oneassist

Since the device is 15 months old, i wanted to know whether it's germkill kit and sedimentary filter are in order. If it is required to be replaced, the job should be done immediately. I will pay the cost of these two parts, which i confirmed from the pureit company is rs. 2, 800 altogether.

Your service technician did not perform the job and left the machine as it was..
I want to invite your kind attention and expect the work will be completed at the earliest.

Dipak kumar goswami

Hi,

I have just received SMS for renewal of my plan for this year to which I do not want to continue under present circumstances.

I am informing this through this complaint forum by very same day on receiving SMS, in previous year I had very bitter experience with One Assist team when I request to cancel my subscription and to refund the debited amount .

They said now the amount cannot refund this has already been processed

Seeing that bad experience I m uploading this complaint very same day of receiving intimation

On very immediate basis cancel my renewal of plan and reverse if any fee debited on my credit card

Details are as per below

Name Himanchal Kumar
Relationship ID - 2773962.
M.No -[protected]

I didn't get any call from one assist regarding their plans, but they charged me rs 1, 399.00 towards subscription. I just don't want the subscription and please cancel my subscription for my hdfc credit card ending with 6061. Kindly refund and deactivate this service on an urgent basis.

Cancellation of one assist membership
I am an hdfc bank credit cardholder. The bank has auto debited 49+353+100 = 502. So totally rs. 502 /- from my credit card number ending with 8067 without my concern, on credit card statement of aug 2020. I am not interested in this service and don't want this membership anymore. So cancel the membership and refund this debited amount of rs.502/-. It also showing loan number of[protected] as rs. 2199/- in my credit card loan status for regarding this one assist. I really hate this kind of debiting. Refund my money back and stop these membership and it's suspicious loan

Oneassist relationship number : [protected]

Name :- stephen singh
Credit card number ending :- 8067

I am a hdfc bank credit card holder. The bank has auto debited rs. 1399/- from my credit card number ending with 6708 without my permission on date:03/09/2020. I am not interested in this service and don't want to continue this membership any more. So cancel the membership and refund this debited amount of rs.1399/-

It's my second time i'm filing this complaint. I want immediate action to be taken from your side.

Oneassist relationship number : 11337943
Name :- shibra aarif
Credit card number ending :- 6708

I am ahdfc bank creadit card holder i am not interested about this one assist membership service and don't want this membership any more. Name-pramod prasad. Mob no-[protected]. Creadit card number ending-6678

Cancellation of one assist membership
I am an hdfc bank credit cardholder. The bank has auto debited rs. 1399/- from my credit card number ending with 3358 without my concern on date:31 aug 2020. I am not interested in this service and don't want this membership anymore. So cancel the membership and refund this debited amount of rs.1399/-

Oneassist relationship number : 8186925
Name :- kiran khedkar
Credit card number ending :- 3358