I purchased apple xr in feb 2020 from imagine store sector 35 c, chandigarh. The salesman asked me to buy insurance as it includes 2 time repair and 1 time replacement and even when i asked about the charges i have to pay in these cases, he denied any.
I made the insurance claim as my phone's backside was broken, oneassist took my phone and emailed me that they can pay me 26000 rs and will not repair or replace me phone, they almost depreciated half of the amount of my phone which is not even 6 months old. The store fooled me by not telling the correct details and when it comes to insurance, i tried calling oneassist several times on many days, but nobody helped. They have to replace my phone as per the insurance sell to me, without asking me to pay half of the charges. If they deny to do so, i have to take the matter legally.
Aug 9, 2021
Complaint marked as Resolved OneAssist Consumer Solutions customer support has been notified about the posted complaint.
We are happy to inform you that the plan is deactivated and the amount refund is initiated from our end with the SR# 6838093. Kindly note the same shall reflect in your original mode of payment with the next 5 - 7 working days - Nitesh, Team OneAssist