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OneAssist Consumer Solutions Complaints & Reviews

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3.9
Updated: Nov 23, 2025
Complaints 4086
Resolved
3095
Unresolved
991
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OneAssist Consumer Solutions reviews & complaints page 28

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A
Ajatsatru
Jul 30, 2020
Resolved
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Resolved

There was an unauthorised transaction of inr 1399 from icici credit card by oneassist consumer solution on 30th july 2020 at 20.55hrs.

Name of consumer ananda nanda
Deduction amount inr 1399
Credit card no ending with 3007 relationship of credit card with icici bank
Date of incidence 30/07/2020
Time of incidence 20:55hrs
+1 photos
Aug 7, 2021
Complaint marked as Resolved 
OneAssist Consumer Solutions customer support has been notified about the posted complaint.
Verified Support
Jul 31, 2020
OneAssist Consumer Solutions Customer Care's response Dear Ananda, We regret the inconvenience caused, and shall surely assist you with the refund. Kindly share your Membership Details and other details requested on this link: http://survey.webengage.com/ws/~1qq44ps and our executive shall process your request on a priority. You can also drop us the details via the Twitter DM or Facebook Inbox - Nitesh, Team OneAssist
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    A
    ashokrangwani
    from Mumbai, Maharashtra
    Jul 30, 2020
    Resolved
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    Resolved

    Address: G/104, ATRAY GREEN NR, ST, G/104, ATRAY GREEN NR, ST XAVIERS SCHOOL, INDIRA BRIDGE

    One the basis of sales executive, I paid amount for 5 appliance, but company covered 4 Appliance so amount collected for 5th appliance not refunded despite several requests. Hence company seems ચોર (chor) so be careful and avoid to take insurance from the company.
    Aug 9, 2021
    Complaint marked as Resolved 
    OneAssist Consumer Solutions customer support has been notified about the posted complaint.
    View replies
    Dear Ashok, We regret the inconvenience caused, and shall surely assist you with the refund. Kindly share your Membership Details and other details requested on this link: http://survey.webengage.com/ws/~1qq44ps and our executive shall process your request on a priority. You can also drop us the details via the Twitter DM or Facebook Inbox - Nitesh, Team OneAssist
    Reply
    ashokrangwani's [Complaint's author] reply, Jul 31, 2020
    My membership id is:1007204438 and contact No.9898042468.
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      P
      parasharRishii
      Jul 30, 2020
      Resolved
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      Resolved

      I have recieved a message saying that the membership fee have been debited and welcome kit will be dispatched. I have no idea how you debit my card.
      I want to cancek this. Please make a refund.

      Relationship number : 11060870
      Aug 9, 2021
      Complaint marked as Resolved 
      OneAssist Consumer Solutions customer support has been notified about the posted complaint.
      View replies
      Dear Rishi, We are regret the inconvenience caused, and shall surely assist you with the refund. We have forwarded your details to the relevant team. Please allow us 24 - 48 business hours to process your request and cancel the plan - Nitesh, Team OneAssist
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        R
        rohitkumarsingh931
        Jul 30, 2020
        Resolved
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        Resolved

        Cancellation of one assist membership
        I am a hdfc bank credit card holder. The bank has auto debited rs. 1900/- from my credit card number ending with xx6639 without my concern on date:04/07/2020. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1900/-

        Name: gopal singh
        Ref. No:[protected]
        R. M. N: *6715
        Email: [protected]@gmail.com
        +1 photos
        Aug 12, 2021
        Complaint marked as Resolved 
        OneAssist Consumer Solutions customer support has been notified about the posted complaint.
        Verified Support
        Jul 30, 2020
        OneAssist Consumer Solutions Customer Care's response         Dear Rohit, We are regret the inconvenience caused, and shall surely assist you with the refund. We have forwarded your details to the relevant team. Please allow us 24 - 48 business hours to process your request and cancel the plan - Nitesh, Team OneAssist
        Verified Support
        Jul 31, 2020
        OneAssist Consumer Solutions Customer Care's response         Dear Rohit, We are unable to find your registered details. We would appreciate if you could kindly share your Membership Details or registered contact number on this link: http://survey.webengage.com/ws/~1qq44ps so that we can look into this on an urgent basis - Nitesh, Team OneAssist
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          G
          Ganeshsoni
          Jul 28, 2020
          Resolved
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          Resolved

          Actually i bought mi note 8 pro moonlight on 5 november 2019
          With mi protect

          And now mobile are damaged accidentally

          And i sent mobile to one assist company

          One assist company not repaired my mobile

          And give me 2 option
          1. 4500 rupees without mobile

          2. Mobile without repairing

          Company says estimate repair charge is 13149 ans we cannot repair

          One assist fraud with me

          Only back camera and back cover damaged
          Aug 9, 2021
          Complaint marked as Resolved 
          OneAssist Consumer Solutions customer support has been notified about the posted complaint.
          View replies
          Dear Ganesh Soni,
          We regret the inconvenience caused. Kindly share your Membership Details and other details requested on this link: http://survey.webengage.com/ws/~1qq44ps and our executive shall get in touch with you - Nitesh, Team OneAssist
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            Y
            ypankaj
            Jul 27, 2020
            Resolved
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            Resolved

            Address: Third Floor Fleet House, Next to Marol Naka Metro Station, Andheri - Kurla Rd, Gamdevi, Marol, Naka, Mumbai, Maharashtra 400059

            I have been repeatedly calling one assist customer care, everyone is working from home, i dont know weather they are lying or what.
            Its been three days i talked to customer care office and executive raised my complaint regarding cancellation of my plan, and assured me that i will receive a mail regarding complaint no and also receive a call within 48 hours from their executive.
            But till now i have not received any mail or call from them.
            It is humble request to please cancel my one assist plan asap.
            Aug 14, 2021
            Complaint marked as Resolved 
            OneAssist Consumer Solutions customer support has been notified about the posted complaint.
            Jul 27, 2020
            Updated by ypankaj             I have been repeatedly calling one assist customer care, everyone is working from home, i dont know weather they are lying or what.
            Its been three days i talked to customer care office and executive raised my complaint regarding cancellation of my plan, and assured me that i will receive a mail regarding complaint no and also receive a call within 48 hours from their executive.
            But till now i have not received any mail or call from them.
            It is humble request to please cancel my one assist plan ASAP.

            credit card - Kotak Mahindra Bank
            membership id - [protected]
            Verified Support
            Jul 27, 2020
            OneAssist Consumer Solutions Customer Care's response             Dear Pankaj, We are regret the inconvenience caused, and shall surely assist you with the refund. We have forwarded your details to the relevant team. Please allow us 24 - 48 business hours to process your request and cancel the plan - Nitesh, Team OneAssist
            Verified Support
            Jul 27, 2020
            OneAssist Consumer Solutions Customer Care's response             Dear Pankaj,
            We have completed the cancellation process from end. Please note, SR#6776627 has been raised, for any future communication. Also, Within the next 5 - 7 working days the amount shall be credited in your account. We appreciate your patience in the meantime - Nitesh, Team OneAssist
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              P
              PriyeshSrivastava
              Jul 25, 2020
              Resolved
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              Resolved

              Address: Third Floor Fleet House, Next to Marol Naka Metro Station, Andheri - Kurla Rd, Gamdevi, Marol, Naka, Mumbai, Maharashtra 400059

              I have the oneassist protection plan for my samsung galaxy s10 for a year. Recently the phone slipped through my hands as i was climbing down the stair and both front and back panels are broken.

              It was raining so i needed to hold the side bars which is why i was trying to put the phone in my pocket so i can hold the bars.

              However, one assist is now denying the claim saying it is the case of improper handling which is not correct.

              Please help.
              Aug 9, 2021
              Complaint marked as Resolved 
              OneAssist Consumer Solutions customer support has been notified about the posted complaint.
              View replies
              Dear Priyesh,
              We regret the inconvenience caused. Kindly share your Membership Details and other details requested on this link: http://survey.webengage.com/ws/~1qq44ps and our executive shall get in touch with you - Nitesh, Team OneAssist.
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                H
                Harit ahuja
                Jul 24, 2020
                Resolved
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                Resolved

                Dear concern,

                I don’t want this plan. Plz deactivate the services and also make sure the auto renewal will not be done for this policy from my account as it has been hit from my credit card without my knowledge from last 2 years

                Oneassist relationship number : 1631049
                Name - harit ahuja.

                I am also sending one copy of this mail to the pmo office this is for ur for your ref.

                Regards,
                Hariit ahuja
                Aug 9, 2021
                Complaint marked as Resolved 
                OneAssist Consumer Solutions customer support has been notified about the posted complaint.
                View replies
                Dear Harit, We are regret the inconvenience caused, and shall surely assist you with the refund. We have forwarded your details to the relevant team. Please allow us 24 - 48 business hours to process your request and cancel the plan - Nitesh, Team OneAssist
                Reply
                Dear Harit,
                We have completed the cancellation process from end. Please note, SR#6750271 has been raised, for any future communication. Also, Within the next 5 - 7 working days the amount shall be credited in your account. We appreciate your patience in the meantime - Nitesh, Team OneAssist
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                  S
                  Satish@Jaiswar
                  Jul 24, 2020
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                  I am a Satish Jaiswar HDFC Bank credit card holder. The bank has auto debited rs. 1899/- from my credit card number ending with 6030 without clearly explaining it. As i am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1899/-

                  Oneassist relationship number : 10875024
                  Name :- Satish Jaiswar
                  Credit card number ending :- 6030
                  +2 photos
                  Verified Support
                  Jul 29, 2020
                  OneAssist Consumer Solutions Customer Care's response                   Dear Satish,
                  We have completed the cancellation process from end. Please note, SR#6786345 has been raised, for any future communication. Also, Within the next 5 - 7 working days the amount shall be credited in your account. We appreciate your patience in the meantime - Nitesh, Team OneAssist
                  View replies
                  Dear Satish, We are regret the inconvenience caused, and shall surely assist you with the refund. We have forwarded your details to the relevant team. Please allow us 24 - 48 business hours to process your request and cancel the plan - Nitesh, Team OneAssist
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                    P
                    Praveenu
                    Jul 24, 2020
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                    Without my knowledge 1899 has been debited from my credit card on 23/07/2020 i want my full amount refund and cancel this service completely credit card ending 0074
                    OneAssist Consumer Solutions customer support has been notified about the posted complaint.
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                      S
                      Shakeer Ali Choreographer
                      Jul 23, 2020
                      Resolved
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                      Resolved

                      Address: one assist

                      Oneassist consumer solutions — enhanced enhanced wa power single plan
                      On thursday, 23 july 2020submit a complaint
                      I received sms from my bank that rs-1399/- deducted from my credit card to one assist plan on.21july 2020 to without my permission.. I also got a mail and a post from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card. I m continuously calling on[protected], and [protected], but they not cancelling the servicing.

                      Please deactivate and refund my money asap
                      Invoice number : 10153695
                      Ustomer id : 7705316
                      Aug 9, 2021
                      Complaint marked as Resolved 
                      OneAssist Consumer Solutions customer support has been notified about the posted complaint.
                      View replies
                      Dear Shakeer Ali, We are regret the inconvenience caused, and shall surely assist you with the refund. We have forwarded your details to the relevant team. Please allow us 24 - 48 business hours to process your request and cancel the plan - Nitesh, Team OneAssist
                      Reply
                      Dear Shakeer Ali,
                      We are happy to inform you that the membership has been cancelled and a full refund has been initiated from our end. SR 6749972 is future reference to know about the refund status. Also, it takes 5 - 7 working days for the amount to be credited in your account. Do let us know if any other assistance is required from our end - Nitesh, Team OneAssist
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                        R
                        Rajat Badade
                        Jul 23, 2020
                        Resolved
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                        Resolved

                        Hello all, this is rajat badade. I want to inform one thing that hdfc credit card has charged me rs. 1899 for oneassist policy. I have not ordered it, but still the money got deducted. I want my full money back and policy must be cancelled
                        Aug 9, 2021
                        Complaint marked as Resolved 
                        OneAssist Consumer Solutions customer support has been notified about the posted complaint.
                        View replies
                        Dear Rajat, We regret the inconvenience caused. We shall surely assist you with the refund. Kindly share your Membership Details or registered contact number on this link: http://survey.webengage.com/ws/~1qq44ps and we will look into this or you can also drop us a messages with your registered contact details and membership id on Twitter DM or Facebook Inbox - Nitesh, Team OneAssist.
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                          P
                          Pranav Bilaskar
                          Jul 23, 2020
                          Resolved
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                          Resolved

                          I am a hdfc bank credit card holder. The bank has auto debited rs. 1899/- from my credit card number ending with 8799 without clearly explaining it. As this is a case of fraud by one assist, i am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1899/-

                          Oneassist relationship number : 11018607
                          Name :- pranav
                          Credit card number ending :- 8799
                          Aug 9, 2021
                          Complaint marked as Resolved 
                          OneAssist Consumer Solutions customer support has been notified about the posted complaint.
                          View replies
                          Dear Pranav, We are regret the inconvenience caused, and shall surely assist you with the refund. We have forwarded your details to the relevant team. Please allow us 24 - 48 business hours to process your request and cancel the plan - Nitesh, Team OneAssist
                          Reply
                          Dear Pranav,
                          We are happy to inform you that the membership has been cancelled and a full refund has been initiated from our end. SR 6741922 is future reference to know about the refund status. Also, it takes 5 - 7 working days for the amount to be credited in your account. Do let us know if any other assistance is required from our end - Nitesh, Team OneAssist
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                            D
                            Divyesh25
                            Jul 23, 2020
                            Resolved
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                            Resolved

                            I don't want this plan at all, they just activated and charged for no reason and said service id provided by icici bank... Oneassist membership id : [protected]
                            Oneassist relationship number : 10654331
                            Name - divyesh kumar sahu
                            Jul 24, 2020
                            Complaint marked as Resolved 
                            OneAssist Consumer Solutions customer support has been notified about the posted complaint.
                            View replies
                            Dear Divyesh, We are regret the inconvenience caused, and shall surely assist you with the refund. We have forwarded your details to the relevant team. Please allow us 24 - 48 business hours to process your request and cancel the plan - Nitesh, Team OneAssist
                            Reply
                            Dear Divyesh,
                            We are happy to inform you that the membership has been cancelled and the refund has been initiated from our end. SR#6740090 is future reference to know about the refund status. Also, it takes 5 - 7 working days for the amount to be credited in your account. Do let us know if any other assistance is required from our end - Nitesh, Team OneAssist
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                              H
                              Himu123
                              Jul 22, 2020
                              Resolved
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                              Resolved

                              Address: Ward no 12 gandhi nagar, Deoli Rajasthan pincode - 304804

                              I sternly want one assist to deactivate my one assist mfee membership & refund the amount 1399/- auto deducted from my hdfc bank credit card without my knowledge & consent as on 18/06/2020.

                              I'm not interested in this service & don't want this membership anymore. Therefore, please cancel this membership & refund the amount of rs. 1399/- otherwise i will file a complaint against one assist in consumer court.

                              Himanshu choudhary
                              Reg. Mobile number :- [protected]
                              [protected]@gmail.com
                              Hdfc credit card no. : 5181xxxxxxxxxxxxx9125
                              Aug 9, 2021
                              Complaint marked as Resolved 
                              OneAssist Consumer Solutions customer support has been notified about the posted complaint.
                              View replies
                              Dear Himanshu, We regret the inconvenience caused. We shall surely assist you with the refund. Kindly share your Membership Details or registered contact number on this link: http://survey.webengage.com/ws/~1qq44ps and we will look into this or you can also drop us a messages with your registered contact details and membership id on Twitter DM or Facebook Inbox - Nitesh, Team OneAssist.
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                                అ
                                అయ్యగారి రమేష్
                                Jul 22, 2020
                                Resolved
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                                Resolved

                                Hello there

                                I received sms from hdfc bank that rs-1299/- deducted from my credit card to one assist plan. Without my permission.. I also got a mail and call and request cancel my membership from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

                                Please deactivate and refund my money asap
                                Aug 9, 2021
                                Complaint marked as Resolved 
                                OneAssist Consumer Solutions customer support has been notified about the posted complaint.
                                View replies
                                Dear Customer, We regret the inconvenience caused. We shall surely assist you with the refund. Kindly share your Membership Details or registered contact number on this link: http://survey.webengage.com/ws/~1qq44ps and we will look into this or you can also drop us a messages with your registered contact details and membership id on Twitter DM or Facebook Inbox - Nitesh, Team OneAssist.
                                Reply
                                Dear Customer, We regret the inconvenience caused. We shall surely assist you with the refund. Kindly share your Membership Details or registered contact number on this link: http://survey.webengage.com/ws/~1qq44ps and we will look into this or you can also drop us a messages with your registered contact details and membership id on Twitter DM or Facebook Inbox - Nitesh, Team OneAssist.
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                                  S
                                  Shweta gotter
                                  from Shimla, Himachal Pradesh
                                  Jul 22, 2020
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                                  Its been 10 days, i made a complaint on this forum too but nobody from oneassist called me back. They denied everything they said while selling insurance. I called them for more than 15 times but everytime they said somebody will call you abd never got it. My apply xr is with them from more than 10 days.in the period of lockdown it is a major trouble for customer. Highly unprofessional.
                                  OneAssist Consumer Solutions customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jul 22, 2020
                                  OneAssist Consumer Solutions Customer Care's response                                   Dear Shweta,
                                  We request you again, to please submit your details on this link : http://survey.webengage.com/ws/~1qq44ps and we will look into this or you can also drop us a messages with your registered contact details and membership id on Twitter DM or Facebook Inbox.
                                  Since don't have your details we can't connect with you to assist you - Nitesh, Team OneAssist.
                                  Jul 22, 2020
                                  Updated by Shweta gotter                                   Its [protected]
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                                    S
                                    Shweta gotter
                                    from Shimla, Himachal Pradesh
                                    Jul 20, 2020
                                    Resolved
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                                    Resolved

                                    I purchased apple xr in feb 2020 from imagine store sector 35 c, chandigarh. The salesman asked me to buy insurance as it includes 2 time repair and 1 time replacement and even when i asked about the charges i have to pay in these cases, he denied any.
                                    I made the insurance claim as my phone's backside was broken, oneassist took my phone and emailed me that they can pay me 26000 rs and will not repair or replace me phone, they almost depreciated half of the amount of my phone which is not even 6 months old. The store fooled me by not telling the correct details and when it comes to insurance, i tried calling oneassist several times on many days, but nobody helped. They have to replace my phone as per the insurance sell to me, without asking me to pay half of the charges. If they deny to do so, i have to take the matter legally.
                                    Aug 9, 2021
                                    Complaint marked as Resolved 
                                    OneAssist Consumer Solutions customer support has been notified about the posted complaint.
                                    View replies
                                    Dear Shweta, We regret the inconvenience caused, this shouldn't have happened. Kindly share your Membership Details or registered contact number on this link: http://survey.webengage.com/ws/~1qq44ps and we will look into this or you can also drop us a messages with your registered contact details and membership id on Twitter DM or Facebook Inbox - Nitesh, Team OneAssist.
                                    Reply
                                    Shweta gotter's [Complaint's author] reply, Jul 20, 2020
                                    9988015383
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                                      M
                                      Mani1197
                                      Jul 15, 2020
                                      Resolved
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                                      Resolved

                                      I called on one assist to close all the services registered to my mobile number [protected] which i have no idea they are automatically renewing again and again without my permission. I asked them to cancel all such services and on 12-13 july 2020 they called me back that they had deactivated these services and no money will ne deducted from my account but still this fraud company deducted 1899 rs on 15 july 2020. I want my refund as soon as possible or i will complaint against this fraud and crime. This company had poor customer care services not picking up my calls. I want my total refund of 1899 and no furrher deductions should take place from my account. They are transacting number without my permission. My relationship number: 2442538
                                      Aug 19, 2021
                                      Complaint marked as Resolved 
                                      OneAssist Consumer Solutions customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jul 20, 2020
                                      OneAssist Consumer Solutions Customer Care's response                                       Dear Mani, We regret the inconvenience caused. We have forwarded your details to the concerned team. Please allow us 24 - 48 business hours to process your concern and connect with you - Nitesh, Team OneAssist
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                                        V
                                        Vidyadharan Clt
                                        Jul 14, 2020
                                        Resolved
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                                        Resolved

                                        Address: Kizhakkummannil h po mie kunnamangalam chethukadav. Kozhikode dt .Kerala pin 673571

                                        Amount auto debit from my HDFC credit card on 11/07/2020 amt 1899. Already life time membership taken last year ( same amount paid last year). So kindly arrange refund my amount ASAP.

                                        Vidyadharan kp
                                        [protected]
                                        Aug 9, 2021
                                        Complaint marked as Resolved 
                                        OneAssist Consumer Solutions customer support has been notified about the posted complaint.
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                                        Dear Vidyadharan,
                                        We regret the inconvenience caused. Kindly share your Membership Details and other details requested on this link: http://survey.webengage.com/ws/~1qq44ps and we will look into this - Nitesh, Team OneAssist."
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