OneAssist Consumer Solutions Complaints & Reviews

One the basis of sales executive, I paid amount for 5 appliance, but company covered 4 Appliance so amount collected for 5th appliance not refunded despite several requests. Hence company seems ચોર (chor) so be careful and avoid to take insurance from the company....

I have recieved a message saying that the membership fee have been debited and welcome kit will be dispatched. I have no idea how you debit my card.
I want to cancek this. Please make a refund.

Relationship number : 11060870...

Cancellation of one assist membership
I am a hdfc bank credit card holder. The bank has auto debited rs. 1900/- from my credit card number ending with xx6639 without my concern on date:04/07/2020. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1900/-

Name: gopal singh
Ref. No:[protected]
R. M. N: *6715
Email:...

Actually i bought mi note 8 pro moonlight on 5 november 2019
With mi protect

And now mobile are damaged accidentally

And i sent mobile to one assist company

One assist company not repaired my mobile

And give me 2 option
1. 4500 rupees without mobile

2. Mobile without repairing

Company says estimate repair charge is 13149 ans we cannot...

I have been repeatedly calling one assist customer care, everyone is working from home, i dont know weather they are lying or what.
Its been three days i talked to customer care office and executive raised my complaint regarding cancellation of my plan, and assured me that i will receive a mail regarding complaint no and also receive a call within 48 hours from their executive.
But till now i have not received any mail or call...

I have the oneassist protection plan for my samsung galaxy s10 for a year. Recently the phone slipped through my hands as i was climbing down the stair and both front and back panels are broken.

It was raining so i needed to hold the side bars which is why i was trying to put the phone in my pocket so i can hold the bars.

However, one assist is now denying the claim saying it is the case of improper handling...

Dear concern,

I don’t want this plan. Plz deactivate the services and also make sure the auto renewal will not be done for this policy from my account as it has been hit from my credit card without my knowledge from last 2 years

Oneassist relationship number : 1631049
Name - harit ahuja.

I am also sending one copy of this mail to the pmo office this is for ur for your ref.
br...

I am a Satish Jaiswar HDFC Bank credit card holder. The bank has auto debited rs. 1899/- from my credit card number ending with 6030 without clearly explaining it. As i am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1899/-

Oneassist relationship number : 10875024
Name :- Satish Jaiswar
Credit card number ending :-...

Without my knowledge 1899 has been debited from my credit card on 23/07/2020 i want my full amount refund and cancel this service completely credit card ending 0074...

Oneassist consumer solutions — enhanced enhanced wa power single plan
On thursday, 23 july 2020submit a complaint
I received sms from my bank that rs-1399/- deducted from my credit card to one assist plan on.21july 2020 to without my permission.. I also got a mail and a post from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card. I m continuously calling on[protected],...

Hello all, this is rajat badade. I want to inform one thing that hdfc credit card has charged me rs. 1899 for oneassist policy. I have not ordered it, but still the money got deducted. I want my full money back and policy must be cancelled...

I am a hdfc bank credit card holder. The bank has auto debited rs. 1899/- from my credit card number ending with 8799 without clearly explaining it. As this is a case of fraud by one assist, i am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1899/-

Oneassist relationship number : 11018607
Name :- pranav
Credit card number...

I don't want this plan at all, they just activated and charged for no reason and said service id provided by icici bank... Oneassist membership id : [protected]
Oneassist relationship number : 10654331
Name - divyesh kumar sahu...

I sternly want one assist to deactivate my one assist mfee membership & refund the amount 1399/- auto deducted from my hdfc bank credit card without my knowledge & consent as on 18/06/2020.

I'm not interested in this service & don't want this membership anymore. Therefore, please cancel this membership & refund the amount of rs. 1399/- otherwise i will file a complaint against one assist in consumer court.

Himanshu...

Hello there

I received sms from hdfc bank that rs-1299/- deducted from my credit card to one assist plan. Without my permission.. I also got a mail and call and request cancel my membership from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money...

Its been 10 days, i made a complaint on this forum too but nobody from oneassist called me back. They denied everything they said while selling insurance. I called them for more than 15 times but everytime they said somebody will call you abd never got it. My apply xr is with them from more than 10 days.in the period of lockdown it is a major trouble for customer. Highly unprofessional....

I purchased apple xr in feb 2020 from imagine store sector 35 c, chandigarh. The salesman asked me to buy insurance as it includes 2 time repair and 1 time replacement and even when i asked about the charges i have to pay in these cases, he denied any.
I made the insurance claim as my phone's backside was broken, oneassist took my phone and emailed me that they can pay me 26000 rs and will not repair or replace me phone, they almost...

I called on one assist to close all the services registered to my mobile number [protected] which i have no idea they are automatically renewing again and again without my permission. I asked them to cancel all such services and on 12-13 july 2020 they called me back that they had deactivated these services and no money will ne deducted from my account but still this fraud company deducted 1899 rs on 15 july 2020. I want my refund as soon...

Amount auto debit from my HDFC credit card on 11/07/2020 amt 1899. Already life time membership taken last year ( same amount paid last year). So kindly arrange refund my amount ASAP.

Vidyadharan kp
[protected]...

I had bought insurance (2nd year extended warranty, as per my belief) for my phone at the time of purchase. The fingerprint sensor of my phone went unresponsive - within the covered period, so i informed oneassist over app and gave them my phone for repairing.
One assist has mentioned all timelines on their website for my claim status, i contacted them over chat they said they need 48 hrs... After 48 hrs they said they would need another...