OneAssist Consumer Solutions Complaints & Reviews

Dear sir
I am a hdfc bank credit card holder. The bank has auto debited rs.1899 from my credit card without my knowledge on 21.07.2020. I have no idea about this membership also not interested about this service and do not want this membership. So cancel this membership and refund my debited amount of rs.1899.
Name - manoranjan palai.
E. Mail - [protected]@gmail.com

I want to cancel my oneassist subscription for my icici debit card which has i am not sure on how to proceed with the cancellation of the subscription. Please let me know on how to cancel this subscription.

Regards,
Anubhav dasgupta

Hi my name is christina... I was a member of one assist for 3 years and in july i called and cancelled the subscription and the staff said if its debit it will be refunded... But i dint get any refund... And my credit card interest i have to pay please refund my money with interest... As it's not my fault... I'm trying to contact one assist since july on call for n hour and not getting connected to any staff what the hell my email id - [protected]@yahoo.in please revert

My name is m sriram reddy. I have requested for cancelling the auto-renewal last year. They said it is not possible to cancel the auto-renewal but we will get a mail requesting our confirmation. But i dint get any mail from them. Now i call, they say that they dont have my mailid with them so could not send the confirmation mail.

I want to cancel the membership effective immediately and a full refund of the fees.

My details:
Relationship id: 511217
Deducted on card: xxx9605
Amount deducted: 1899

I am a hdfc bank credit card holder. The bank has auto debited some amount from my credit card without my concern for the one assist membership. I am not interested about this service and don't want this membership any more. So cancel the membership from now onwards.

Oneassist relationship number :6127719
Name :- manikandan g
Mobile no: [protected]
Hdfc credit card ending no:2378

Dear Sir/Madam,
I have been offered commercial settlement against the claim but following need to be addressed first:
01. Why I have not received the details regarding what spare part needs to be changed in my device? Also is it so rare that the said Samsung authorized center could not arrange it during last full month whereas the Samsung authorized service centers in my vicinity (Nagpur & Bhandara) are ready to order any spare part from Samsung and repair the device with in 10-12 days?
02. Has oneassist, the authorized service centre and airtel secure team taken the issue of spare with Samsung? Has Samsung reverted back regarding the probable availability of the spare part? if not then why? if yes I would like to see the Samsung reply and take up the issue with Samsung on my own.

If clarification is not given on above, Its but natural for me to feel that someone is not understanding its customer's misery.

I am received SMS from ICICI BANK.and deducted my amount Rs. 1, 899/-
Sms received on 05aug. 2020
Request no. SR[protected]
Please stop this request and refund me as soon as possible.

I have already requested to cancel my subscription for one assist but one assist # renewed my subscription and money have been deducted from my account 1899.. Wat d # r u ppl thinking about me.. Cancel this subscription as soon as possible otherwise i will go to consumer court and refund my money back

I want my refund i don't need any renewal plans

Dear sir, i am a hdfc credit card user and I'm here for a complaint against one assist insurance company, 1st time when i got my credit card, one assist representative convinced me for their one year insurance plan for card and mobile safety but after one year they again charged for this plan without my permission when i complaint for desubscribe and asked about refund they said we will refund you half amount and please subscribe minimum plan and the costomer care representative promised that on next year they will not subscribe this plan without my permission, but now when i got my monthly statement of credit card in July 2020, i see that they again charged 1899 rs for one assist plan without any permission or queries, so kindly register my complaint against one assist and please desubscribe the plan and refund my money which was deducted, I'm much obliged if this complaint register, this one assist company is completely fraud.my hdfc credit card is ending with 7600

I am venkatesh hdfccredit card holder.
The bank as auto debit rs 1399/- from my credit card ending number 0498 without any explained. I am not interested in this membership so cancel the membership service and refund my amount rs 1399.

One assist relationship number 24533934
Name venkatesh l
Credit card ending number. 0498

Hi one assist team,
Please deactivate my one assist plan and refund the amount debited.
My one assist relationship i'd - 4682194

Please make sure that u do this as soon as possible.

Thanks!
Abhishek

Today I got message from icici bank saying INR1, 399.00 debited on Credit Card

This was charged by one assist for renewal of some plan which I didn't had any idea of, and they didn't had my confirmation before deducting from my card,

Later I got message from one assist saying

Dear Customer, Congratulations, your membership is renewed successfully. Your relationship id is 7809729. For any assistance Pl call[protected]. Download the OneAssist App from https://1oa.in/aS4Z3XR and secure your account.

One assist please deactivate whatever plan you've charged for and revert the payment done through my card

Thank you,
-Yogesh Parvatekar

There was an unauthorised transaction of inr 1399 from icici credit card by oneassist consumer solution on 30th july 2020 at 20.55hrs.

Name of consumer ananda nanda
Deduction amount inr 1399
Credit card no ending with 3007 relationship of credit card with icici bank
Date of incidence 30/07/2020
Time of incidence 20:55hrs

One the basis of sales executive, I paid amount for 5 appliance, but company covered 4 Appliance so amount collected for 5th appliance not refunded despite several requests. Hence company seems ચોર (chor) so be careful and avoid to take insurance from the company.

I have recieved a message saying that the membership fee have been debited and welcome kit will be dispatched. I have no idea how you debit my card.
I want to cancek this. Please make a refund.

Relationship number : 11060870

Cancellation of one assist membership
I am a hdfc bank credit card holder. The bank has auto debited rs. 1900/- from my credit card number ending with xx6639 without my concern on date:04/07/2020. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1900/-

Name: gopal singh
Ref. No:[protected]
R. M. N: *6715
Email: [protected]@gmail.com

Actually i bought mi note 8 pro moonlight on 5 november 2019
With mi protect

And now mobile are damaged accidentally

And i sent mobile to one assist company

One assist company not repaired my mobile

And give me 2 option
1. 4500 rupees without mobile

2. Mobile without repairing

Company says estimate repair charge is 13149 ans we cannot repair

One assist fraud with me

Only back camera and back cover damaged

I have been repeatedly calling one assist customer care, everyone is working from home, i dont know weather they are lying or what.
Its been three days i talked to customer care office and executive raised my complaint regarding cancellation of my plan, and assured me that i will receive a mail regarding complaint no and also receive a call within 48 hours from their executive.
But till now i have not received any mail or call from them.
It is humble request to please cancel my one assist plan asap.

I have the oneassist protection plan for my samsung galaxy s10 for a year. Recently the phone slipped through my hands as i was climbing down the stair and both front and back panels are broken.

It was raining so i needed to hold the side bars which is why i was trying to put the phone in my pocket so i can hold the bars.

However, one assist is now denying the claim saying it is the case of improper handling which is not correct.

Please help.