OneAssist Consumer Solutions Complaints & Reviews

Hi, i received a message that rs-1399/- has been debited from my credit card to one assist plan without my confirmation why are charge add this service. I do not need any such services and request you to kindly cancel the service and refund the amount in my account.
Transaction of rs 1399 has been made on kotak credit card xx7596 on 29 jun at one assist consumer sol. Available limit 8250.76

I received sms from hdfc bank that rs-1899/- deducted from my credit card to one assist plan. Without my permission.. I also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

I will file a consumer complaint in the court of law on you people, this is utter exploitation of innocent people. Who gave you the right to do a direct debit to my credit card without my authorisation????

Why should i pay you people???

Deactivate and refund my money asap
Date of incident : 10:11hrs. 26 june 2020
Name : Babu Manish BN
Hdfc credit card no. XX9034

I received sms from hdfc bank that rs-1899/- deducted from my credit card to one assist plan. Without my permission.. I also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap
Date of incident : 10:11hrs. 26 june 2020
Name : babu manish bn
Hdfc credit card no.[protected]

I have been charged for this plan without my consent. I didn't show any request in this plan. I don't want this membership. So, kindly refund my money. I have been deducted Rs. 1899/- from my HDFC credit card....

Hi, one assist is not deactiving my plan from past three years and when ever i call they will tell all the nonsense and tell me that i will get call back, which i will get but no one will talk. When i follow up they will say same thing that i will get another back, but happens samething. They won't care how many times if i complaint, lastly they will renew plan without authorisation from my credit card and say this is auto renewal. This is big fraud from one assist. I am always helpless and they are charging amount from past three years.
My registered mobile number - [protected]

Company sold me a plan for servicing of home a/cs (Rs. 3, 599.10 for 2 a/cs). Payment deducted in Feb20. Technician visited my place for inspection on 23Feb20. Since then, they have vanished. No email / doc has been provided to confirm service contract. Multiple emails on [protected]@oneassist.in are not responded to. Phone calls on[protected] go into IVR and are not responded. No body gives a concrete response on chat function available in their app. Try reaching them yourselves before purchasing any of their services.

This is my complaint (HBL=[protected] which I have raised yesterday in HDFC Bank.
Today Morning 9'0 clock i got call from HDFC customer care support.. they told me like you have to call "[protected]/OneAssist Support" and ask to cancel with confirmation. while try to reach them more then 1 hour but, cant reach one assist team.

Note: In starting OneAssist team told me like totally free of cost to product my Credit card, but now your team charging for that

So, OneAssist team please help me cancel my membership with confirmation

Hi

Need clarification on the following.

I raised a complaint on deactivating one assist membership. A person names Rahul Tripathi, 638742, called me and asked my credit card details. Multiple 3 times Rs 18499 was deducted. Everytime he said its to reverse the amount and the gateway limit is 18499.

Need more clarification on this

I had avaialed one assist services in 2018 on my hdfc credit card when i needed to travel abroad. I don't need the services anymore. I want to cancel my plan. I contacted hdfc bank but they said i need to contact oneassist. I am not being able to reach anyone in oneassist. Cancel my plan now!!!

I totally remember not subscribing to the so called "oneassist care" and for the past few days i've been getting mail that it's gonna auto-renew in a few days. As for my mother you people already deducted rs.1899 without her knowledge.

This is a fraudulent act and i'm a law student, i might as well make you people face the court and sue you a hell of a lot money. Who do you think you're playing with.

Lots of innocent people and you grab money from their bank accounts without their permission or whatsoever.

I called your customer service and guess what, no one answered. That's right.

I'm taking this issue very seriously and i'm looking forward to your reply within 24 hours.

Sorry not thanks.

I received sms from hdfc bank that rs-1899/- deducted from my credit card to one assist plan. Without my permission.. I also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap
Date of incident : 10:11hrs. 7 june 2020
Kotak credit card no. Xx814

When I bought my mobile, I had insurance done with One Assist, on their website, advertisment for for accidnetal damage, three easy steps: damage, call us, pickup / drop at your farstep. Now, when my phone broke the screen damages accidentally as my phone slips from my hand, they rejected the claim by speaking negatively, now everything started coming under negligence, the accident happens suddenly, no one does it intentionally, now they are withdrawing from their duty, And fool the consumers, while selling their insurance, they do not listen or say anything, but when the real time comes, they fool them . Please take action against them.they are fooling everyone.

Respected sir,

I would like to tell you that unauthorized amount 1399 rs has debited from my hdfc credit card against one assist on 8-may-2020.
When i called to one assist customer care they did not pick up my call, i am making a call regularly in one assist customer care from 8 may 2020 but they received my call one time on 06-june-2020 and i asked him about unauthorized deduction of 1399rs then they told me this service for protection against fraud then i asked why did you active this service without permission of customers.
After that they registered complaint for cancellation of service and i received the message for cancellation of service same day but refund amount did not receive till now. When i am calling to one assist customer care they are not receiving the call.

Please take any action against one assist and try to get my amount refund.
Name : nishant
Date of incident : 08-may-2020
One assist no : [protected], [protected]
Hdfc credit card last digit : 1098
Registered mobile no : [protected]
E mail id : [protected]@gmail.com

Thanking you
Regards
Nishant

I received sms from icici bank that inr-1399/- deducted from my credit card to one assist plan. Without my permission. Kindly cancel this plan and request you to refund the amount of rs:1399

I am a HDFC bank credit card holder . The bank has auto debited Rs. 1399/- from my credit card number ending with 2647 without my concern on date:16/06/2020. I am not interested about this service and don't want this One Assist MFEE membership any more. So cancel the membership and refund this debited amount of Rs.1399/- otherwise file a case at district consumer court.

Regards
Ashish Shakya
[protected]
Credit card number-****2647
Date of incident-16/06/2020
Mail ID- [protected]@gmail.com

I had taken a policy of one assist which is to end on 20 June 2020 and one assist renewed that policy without my permission on 16 June 2020 when I do not agree with it and deducted more money than I had before Took it and while I never want the policy to go ahead in future nor do I agree with it and I have complained to one assist, then they are refusing to give money and I want all my money back.
PLEASE DEACTIVATED POLICY AND REFUND MY MONEY ASAP.

Name-SHALENDRA PRATAP SINGH
Date of incident-16/06/2020
HDFC CREDIT CARD NO. -XXX5698
Mobile no. - [protected]
E-mail- [protected]@gmail.com

Dete - 19/06/2020 one assist debit fee -Rs 1399

Dear One Assist,
Last year i have sent mail for deactivation of account and got confirmation from customer care that 'deactivation is under process' but surprisingly this year Rs.1399/- amount debited as subscription.
till then I am continuously trying to catch up customer care over phone/mail but no response yet.
I want deactivation of subscription immediately and refund of amount.
Kamal Rudra
Relationship No. 202704

I received sms from hdfc bank that inr-1399/- deducted from my credit card to one assist plan. Without my permission. Kindly cancel this plan and request you to refund the amount of rs:1399.

Incident date: 16.06.2020
Creditcard no: xxxx 7488

I don't know for one assist plan for activate my account.. So please cancel

We raised the complaint on 15th of march-2020 (Complaint no. 5797190) your team visited our home on 23rd of march to rectify the issues, they collected inr3800=00, changed all filters including motor, after the repair we are getting irritative sound & within 7 days again water quality got deteriorated and we again called the team. After that again visited on 27th of april & service engineer told again all filters and motor has to be replaced and we need to pay. Also he informed they have removed uv filtration & hence the noise in coming. The engineer insisted us to have a word with his manager and after discussing, the manager told he will claim for insurance & once he get the approval his team will visit and resolve the issue. We got the message from one assist stating that insurance has approved and service team will visit to resolve the issue with in 11th of april, again we raised the complaint then they changed the visiting date to 18th of april then without attending the complaint oneassist closed the complaint on 14th of may, again we raised the complaint on 16th of may,
One assist requested time till 18th of may,
And again till 19th of may,
Again they requested time till 23rd of may,
Again your team asked time till 26th,
Again they requested time till 29th of may,
Again requested time till 31st of may,
Again requested time till 12th of june,
Then again asked time till 17th of june,
Now again one assist is asking time till 20th of june.

Is this the way to handle customer! We are not begging, we have paid amc charges as well as for spares, please provide the service on priority & do not test the patience by providing alternative dates. You have requested more than 12 times for alternative dates to service. If you are not able to provide the required service then we will be forced to take further steps.
With best regards

Subramanya. K