OneAssist Consumer Solutions Complaints & Reviews

I am a HDFC bank credit card holder . The bank has auto debited Rs. 1399/- from my credit card number ending with 2647 without my concern on date:16/06/2020. I am not interested about this service and don't want this One Assist MFEE membership any more. So cancel the membership and refund this debited amount of Rs.1399/- otherwise file a case at district consumer court.

Regards
Ashish Shakya
[protected]
Credit...

I had taken a policy of one assist which is to end on 20 June 2020 and one assist renewed that policy without my permission on 16 June 2020 when I do not agree with it and deducted more money than I had before Took it and while I never want the policy to go ahead in future nor do I agree with it and I have complained to one assist, then they are refusing to give money and I want all my money back.
PLEASE DEACTIVATED POLICY AND REFUND...

Dear One Assist,
Last year i have sent mail for deactivation of account and got confirmation from customer care that 'deactivation is under process' but surprisingly this year Rs.1399/- amount debited as subscription.
till then I am continuously trying to catch up customer care over phone/mail but no response yet.
I want deactivation of subscription immediately and refund of amount.
Kamal Rudra
Relationship...

I received sms from hdfc bank that inr-1399/- deducted from my credit card to one assist plan. Without my permission. Kindly cancel this plan and request you to refund the amount of rs:1399.

Incident date: 16.06.2020
Creditcard no: xxxx 7488...

I don't know for one assist plan for activate my account.. So please cancel...

We raised the complaint on 15th of march-2020 (Complaint no. 5797190) your team visited our home on 23rd of march to rectify the issues, they collected inr3800=00, changed all filters including motor, after the repair we are getting irritative sound & within 7 days again water quality got deteriorated and we again called the team. After that again visited on 27th of april & service engineer told again all filters and motor has to...

Hi,

I have raised Compliant against One Assist in last week.. without no comment complaint moved as resolved. So Now i am raising new ticket for that

I got call 4 to 5(June 9th) days before and told like "calling from oneassist and we have offer to provide credit/debit card protection for free of cost and you don't need to pay yearly payment for credit card of 500". So, i said okay for that..

Then...

I have claimed an insurance on my registered mobile so it was a door step pick up that was the last moment I saw my my phone, if I call or mail their reply will be we need 48 hours and now it has been 2 years still I didn't get my phone or any money thus I consider them as a thief...

INR 1899 was deducted from my HDFC account on 28 MAY 2020 at 12:32 PM (Afternoon)

28 MAY 2020 at 1:54PM : I called the customer service and after a tiring and long talk, he told me my ENTIRE MONEY i.e. INR 1899 will be refunded within 7-10 working days and that he will cancel my membership. Today is 15 JUNE 2020 and I have still not received my refund of INR 1899.

Now when I call the customer service, very conveniently...

Dear sir,
On the date of 15 june 2020 money was deducted from my icici account by one assist without any information.
Money amount is 1399/- .
I request you to refund my money immediately as my account balance is low in this corona pandemic.
I need this money so much.
Please help me to get my money back.
Thank you in advance.

Name: Chhagan Vasant Meshram
Mob. No. [protected]...

I recently got a message that your wallet associate plan for one year is going to be renewed and amount rupees 1899 is going to be deducted form your account and it is now deducted on 15/06/2020

I even dont know when i have applied for such plan

I think the same amount was deducted last year also

Even if this plan is mistakenly activated by me, please stop it and refund my money so it may not...

Dear Sir,

This is to bring in your kind attention, that I have bought 2 years extended warranty from One Assist for my HP laptop which is valid till 21 July 2021.

In the month of Nov'2019, I started facing problem with the keypad of my laptop, for which I raised a service request ( Service Request ID 5015107) with One assist. The laptop was picked up from my home on 29th Nov, serviced and then delivered back...

Hello my money got deducted for nothing.. I don't even know the company named one assist..
Suddenly i got a msg like

Inr1, 399.00 debited on credit card xx3005 on 13-jun-20. Info:oneassist consu. Avbl lmt:inr8000

Please help me with the money.. I heard this company name for the first time.....

I purchase a mobile insurance from one assist insurance company. When it damage i claimed it for repair they rejected my claim by stated that the phone is not connected. Though i gave them my another umber because i don't have extra handset to activate my own number....

Hi,

I got call 4 to 5 days before and told like "calling from oneassist and we have offer to provide credit/debit card protection for free of cost and you don't need to pay yearly payment for credit card of 500". So, i said okay for that..

Then i have got one assist relationship no[protected]. But today (12/06/2020) while i am checking credit card account in hdfc net banking, its showing 2199/- as unbilled payment..br...

Hello there

I received sms from hdfc bank rs-1899/- deducted from my credit card to one assist plan. Without my permission.. I also got a mail from one assist team. I didnt buy any plan using my credit card amount has been debited witout my knowledge

Please deactivate and refund my money asap
Date of incident : 4 june 2020
Hdfc credit card no. Xx9127
Oneassist relationship number : 7111880...

Dear sir,
Please request my money refund
Date june 08, 2020; 18:50:22 rs 1399 card no last 5002...

Dear sir,
I bought redmi 7a mobile for my sister from my mi account as she doesn't know about internet much, when i order mobile it came on my name but my sister is using handset as she paid all the money,
I clearly explained everything on how the device was damaged and while claiming my insurance, at the end after uploading all the documents, they rejecting simply just because she used it, i am very disappointed with company...

I gave my one plus mobile for repair on march 23-27th to one assist as i have insurance but it was not repaired till now june 06th. I am aware of covid effect and the delays but even in that period they asked me to pay the claim amount for repair and i did however, the mobile was not yet repaired till now. Everyday they say it will take 2 more working days. When we contact customer care they are keeping our call on blacklist and we couldn't...

My credit card yearly deducted 1100 first refund my all balance and cancel my membership today other wise i ludge a national grividence today. Becareful....