OneAssist Consumer Solutions Complaints & Reviews

I am robert lenkhokam haokip and a holder of hdfc bank credit card. Through my credit card an amount of rs 1899/- got debited on 3/5/2020 for one assist mfee from my account. I was so shocked since i never knew that i had availed the membership of this one assist service. This is fraud case & the amount debited must be returned to my account immediately. Otherwise i will be compelled to sue the agency to the legal authority concern.
Waiting for your immediate action.

Aug 13, 2021

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

May 13, 2020

Updated by Robert Haokip My One Assist membership must be deactivated/cancelled and the amount of Rs 1899/- debited as One Assist MFee must be credited back to my account. Immediate solution is waiting.
Mob. [protected]

Verified Support

May 13, 2020

OneAssist Consumer Solutions Customer Care's response Dear Robert, We never want our customers to feel this way. We regret the inconvenience caused. Kindly share your Membership Details or registered contact number on this link: http://survey.webengage.com/ws/~1qq44ps and we will look into this - Nitesh, Team OneAssist.

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Sir,
I want to discontinue my one assist plan bearing id no [protected].
My present plan will expire on JULY.
Now I also request you not to deduct any amount from my HDFC card.
If you deduct any amount from my card I am to take legal action against you .
Hope you will cancel my plan with an information to me.

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I am an axis bank account holder and oneassist is automatically deducting money from the past 2 years withoutt my permission and don't know for which service and bank in is also not helping.

Around 2000 rupees deducted every year. I want to cancel this service and want to get refund all my deducted money. My oneassist relationship number or customer id is 4413456.

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

May 06, 2020

Updated by Ashagarg Let me know what else you need

May 16, 2020

Updated by Ashagarg I am not getting any response even after 1 week

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Axis Bank Customer Care

from Pune, Maharashtra

May 6, 2020

Hi, we are open to help you! Please provide us your contact number through inbox and we will get back at the earliest.
Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account-related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.

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Ashagarg's [Complaint's author] reply, May 9, 2020

My contact number is 9041659217.

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I Received SMS from KOTAK MAhendra BANK that RS-1399/- deducted from my to ONE ASSIST PLAN. without my permission.. i also got a mail from one assist team. i donot want this membership.

Please deactivate and refund my money ASAP
date of incident :[protected] Time-10:17pm
Kotak Card No.xx1065
OneAssist Relationship Number :4298321

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I'm using icici credit card. Without any intimation you have deducted the amount of 1399 from my credit card

As last year also i requested you to cancel but you have said that the plan will be cancelled in one year but now it was again repeated and saying that auto renewed without my approval or even not intimated.

Kindly cancel this plan and request you to refund the amount of rs:1399. This is unacceptable that you have been repeating the same.

Relationship no 6774362

Regrads
Kanagaraj

Aug 8, 2021

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

May 04, 2020

OneAssist Consumer Solutions Customer Care's response Dear Kanagaraj, We regret the inconvenience caused, we never want our customers to feel this way. Your case has been forwarded to the relevant team. Rest assured, you shall hear back from us within 24 - 48 hrs - Nitesh, Team OneAssist.

Verified Support

May 06, 2020

OneAssist Consumer Solutions Customer Care's response Dear Kanagaraj, As per the update received, our executive tried contacting you but your phone is unreachable. Please provide an alternate time so that we can connect with you and assist you accordingly - Swarali, Team OneAssist.

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Since the last 3 years you have been automatically deducting money from my account and i just found out i have been charged this year again. I would like to inform you that i have never used any of your services and wasn't even aware i have been a part of this plan. Is this how you want to loot your customers? Insurance plans should never be auto renewal. Please refund my money asap. Already spoke with the customer people previous year for cancellation and they said membership will cancel in 2020.. Still deducted money from my card... Already i dont have amount for my family to run... This amount i cannot able to pay next month... Kindly refund

Relationship number : 1971762

Enhanced va power single plan

I need to cancel my membership and do the refund..

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Aug 8, 2021

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

May 04, 2020

OneAssist Consumer Solutions Customer Care's response Dear Sudhakar, We are sorry for the inconvenience caused. We have forwarded your case to the concerned team. Please allow us some time and we will get back to you - Swarali, Team OneAssist.

Verified Support

May 04, 2020

OneAssist Consumer Solutions Customer Care's response Dear Sudhakar, As per the update received, our executive spoke to you. As requested your membership cancellation is processed and refund for the same will be credited in your account within 7 working days - Swarali, Team OneAssist.

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Address: H.No.44,Chopra street,Sirsa Haryana.

I am a hdfc credit card holder. An amount of 1399/- deducted from my credit card ending 5837 on 9 april 2020 through auto debit by one assist mfee without informing me. Which is very serious matter. I already submitted a complaint on this matter but there is no amount refunded to my credit card. I again requested you that i am not interested in this member ship plan any more. So refunded all the amount which your company deducted from my credit card immediately. With regards mr. Narinder kumar. Mobile no.[protected]. Credit card ending no. 5837.

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Aug 11, 2021

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

May 04, 2020

OneAssist Consumer Solutions Customer Care's response Dear Narinder, We are sorry for the inconvenience caused. We have forwarded your case to the concerned team. Please allow us some time and we will get back to you - Swarali, Team OneAssist.

Verified Support

May 04, 2020

OneAssist Consumer Solutions Customer Care's response Dear Narinder, As per the update received your membership cancellation is processed and refund for the same will be credited in your account within 7 working days - Swarali, Team OneAssist.

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Address: Steel plant, Visakhapatnam

Good afternoon,
I am a hdfc regalia credit card holder. I was told that only one time payment (Paid last year) for one assist was enough and no other amount would be charged in the future. Please i dont want any amount to be processed through my credit card without my concern in future.
Please contact me for further details.
E-mail: [protected]@gmail.com
Contact number: [protected].

Thank you.

Aug 14, 2021

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

May 01, 2020

OneAssist Consumer Solutions Customer Care's response Dear Rajana, We are sorry for the inconvenience caused. We have forwarded your case to the concerned team. Please allow us some time and we will get back to you - Swarali, Team OneAssist.

Verified Support

May 04, 2020

OneAssist Consumer Solutions Customer Care's response Dear Ranjana, As per the update received from the team, our executive spoke to you. Your membership has been cancelled and refund for the same has been initiated and the same shall be reflected in your account within 4 - 5 working days. Your patience is highly appreciated - Swarali, Team OneAssist.

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I received sms from icici bank that rs-1399/- deducted from my credit card to one assist plan. Without my permission.. I dont even know the company and this kind of charging of my credit card and use of my card by the company is really a criminal act.

Please deactivate and refund my money asap
Date of incident : 12:51:34 hrs. 30 apr 2020
Icici credit card no. Xx9000
Transaction no.[protected]

Jun 1, 2020

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

May 01, 2020

OneAssist Consumer Solutions Customer Care's response Dear Kuldeep, We never want our customers to feel this way. Kindly share your Membership Details or registered contact number on this link: http://survey.webengage.com/ws/~1qq44ps and we will look into this - Nitesh, Team OneAssist.

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S

SMITA S.

Oct 7, 2020

Hi, My name is smita . One Assist charge me 1899 Rs. when I asked them to refund my money. they said that they can refund only 800 RS.

kuldeepmzn sir did they refund full amount.
Can you tell me where did you get ons assist Id No.
If possible can you share ur contact no.

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J

Jeya Ram

Jan 22, 2021

One Assist charge me 1899 Rs. when I asked them to refund my money.Dear Customer, we have registered request for New Policy WA Privilege Single Rs. 1899 for OneAssist. Your request no. SR[protected] dated 15-JAN-21 will be completed in 1 wkg day.

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Address: Mumbai

Without my permission, the amount charged Rs.1399/- in my ICICI bank account. I want to discontinue with the plan and refund my money back in my bank account.

Membership ID : [protected]
Plan Name : Enhanced WA Power Single Plan

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Address: No:22/64 Old Cuddalore Road, Thiruvathigai, Panruti-607106

I am a hdfc bank credit card holder. The bank has auto debited rs. 1399/- from my credit card number ending with 4579 without my concern on date:26/03/2020. And rs 500/- 23/03/2020. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1899/-
Name. Muralidharan r
Membership is.[protected]
Credit card ending no 4579
Email. [protected]@gmail.com

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Aug 12, 2021

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Apr 28, 2020

Updated by Murali hitesh I am a hdfc bank credit card holder. The bank has auto debited rs. 1399/- from my credit card number ending with 4579 without my concern on date:26/03/2020.and rs 500/- 23/03/2020. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1899/-
Name. Muralidharan R
Membership is.[protected]
Credit card ending no 4579
Email. [protected]@gmail.com

Verified Support

May 06, 2020

OneAssist Consumer Solutions Customer Care's response Dear Hitesh, We regret the inconvenience caused. Kindly share your Membership Details or registered contact number on this link: http://survey.webengage.com/ws/~1qq44ps and we will look into this - Nitesh, Team OneAssist.

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A Transaction of 1399 rs occurred 5-6 times without my approval from my credit card yesterday also A transaction of INR 1, 399.00 on April 23, 2020; 22:31:33. Info: OneAssist Consumer Sol\. Which is not done by me and it happend 5-6 times kindly resolve this and refund my money as soon as possible.

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I didn't get any information for my plan renewal. But the amount included in my hdfc creditcard bill for one assist plan. I need to cancell this plan and want to refund that amount. If deducting with my credit card. Otherwise i will go it with legally

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Hi,
I have insured my new phone last year while buying july 2019, my phone got display damage by accidentally last week by 14th april. Due to lockdown i dnt know how to proceed further. Yesterday (20 april) i registered for claim. But now they are saying that i should inform in 48 hrs. Even i was straight forward saying about the incidents in this pandemic situation. They were not ready understand customer situation. Very bad.

May 24, 2020

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Apr 22, 2020

OneAssist Consumer Solutions Customer Care's response Dear Gokul, We are sorry for the inconvenience caused. We never want our customers to feel this way. Kindly share your Membership Details or registered contact number on this link: http://survey.webengage.com/ws/~1qq44ps and we will assist you - Swarali, Team OneAssist.

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H

Hmimuthu

Nov 7, 2020

Previous Year Cancelled Member Plan
Again our account Money Debited Please refund
Membership ID : [protected]

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Address: 8-4-369/ff:3, block: 5, ambedkar nagar, site:3, NRR puram, borabanda , Hyderabad

Hi,

I have requested earlier to cancel my account, but the customer care people said that kindly use till your last date later will intimate once before your renewal, then u can decide if you want to continue or not. It's been repeated twice.

But I didn't got any information regarding the same & the amount is auto debited from my account. I really appreciate you if you cancel the same without troubling me further.

And I have no bother as if you say further as like already debited & use for an year.. but I don't want to repete it again.

My membership id: [protected]

Waiting for your mail regarding cancellation.

Regarding
Sriram

Aug 6, 2021

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

May 05, 2020

OneAssist Consumer Solutions Customer Care's response Dear Sriram, We regret the inconvenience caused. We have your forwarded your case to the relevant team, and shall hear back from us within 24 to 48 business hours - Nitesh, Team OneAssist

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Since the last 3 years you have been automatically deducting money from my account and i just found out i have been charged this year again. I would like to inform you that i have never used any of your services and wasn't even aware i have been a part of this plan. Is this how you want to loot your customers? Insurance plans should never be auto renewal. Please refund my money asap.

May 24, 2020

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Apr 21, 2020

OneAssist Consumer Solutions Customer Care's response Dear Ajay, We regret for the experience with us. We never want our customers to feel this way. Kindly share your Membership Details or registered contact number on this link: http://survey.webengage.com/ws/~1qq44ps and we will assist you - Nitesh, Team OneAssist.

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Last year they activated my wallet plan and charged 1399/- amount from my credit card. I complained and told to cancel but they not did the same. Even i told that i don't want to continue it in near future.

Again on 16/04/2020 amount being charged from my credit card without my knowledge and permission. I called the company for cancellations same day the ladies replied that with 48 hours it will be cancelled and with 7 working days refund will be made.
Know they calling me for the feedback?
You are very well versed in cheating and fooling the customers.

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

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Dear sir/mam

I am not interested continue with one assist hereafter. Please remove one assist... Last digit card number 7883 and mobile no [protected]

Regards,
Dinesh

Apr 20, 2020

Updated by Dinesh LK I don't need one assist. Please remove from my account...

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Website: oneassist.in

I still haven't received a refund yet. It's been 9 days. I got a successful message of cancelation, now where is the refund. Please check.

OneAssist relationship number: 6638003
Name:- Obito Uchiha/Akash Padole
Mobile no. :- [protected]
Credit card number ending:- 0790

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One assist solutions has charged inr.1399 on my credit card without my consent. I have not recieved any formal or informal email or text from them before the withdrawal which should be the ideal way of working. This is not the right protocol and it is a criminal act to not inform the customer (About whether the customer would like to continue for the next year with the company or not) and simply use his card without informing him prior.

I want to cancel the one assist programme and demand and immediate refund of my amount.
My one assist relationship no. Is 6732263.

Inr1, 399.00 debited on credit card xx4005 on 16-apr-20. Info:oneassist consu.

May 29, 2020

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Apr 20, 2020

OneAssist Consumer Solutions Customer Care's response Dear Sajid, We regret the inconvenience caused. Rest assured, we have forwarded your case to the concerned team and they shall get in touch with you within 1 - 2 business working days - Nitesh, Team OneAssist

Verified Support

Apr 20, 2020

OneAssist Consumer Solutions Customer Care's response Dear Sajid, As per the update, our executive tried contacting you but your number is temporarily disconnected. Hence, we have done the cancellation of the plan and the refund for the same shall be reflected in your account within 5 - 7 working days. We sincerely hope that you and your family are safe during these testing times - Swarali, Team OneAssist.

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A

abhijitmaity

Jul 17, 2021

Cancellation of one assist insurance plan
Hi,

I see there is a debit for Rs.1399/- from my account for OneAssist plan on 17/07/2021.
I am not sure what that means and I didn't give any authorization to debit my money for this plan.
Please refund back my money to my same ICICI account.

Abhijit Maity
Mobile No. [protected].

OneAssist Consumer Solutions Complaints & Reviews

File a complaint to OneAssist Consumer Solutions

OneAssist Consumer Solutions reviews & complaints page 32

unauthorised deduction of one assist mfee

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cancellation of my one assist plan

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automatic deduction of money from past 2 years and bank not resolving the issue

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want to cancel membership and want refund back

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reg cancel my plan

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cancellation of membership and refund regards

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deduction of 1399/- from my saving account without my permission through auto debit by one assist company.

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regarding one assist payment

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deactivate and refund my money

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cancellation of membership plan

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cancel my membership

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refund of my all money deducted till date.

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deactivation of plan

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claim rejected

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request to cancel my account

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enhanced wa privilege single plan - 1001257491

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cheating

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please refund and deactivate one assist mfee

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haven't received a oneassist membership refund yet - cancellation completed

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unwarranted use of my credit card without formally or informally reminding.

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