OneAssist Consumer Solutions Complaints & Reviews

Address: 23 shreenath residency, opp ratnakar tenaments,gotri

I myself gohil dhirendrakumar dahyalal having. Having membership id [protected] and relationship id is 4151827. I have plan named as enhanced wa power single plan which expired on 01/05/2020.. But without my concent that plan is renewed by direct debit from my account by debitin rs1399 on 14/05/2020.. So i want to that amount of rs 1399get credited on my account

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I m Hdfc credit card holder the bank has auri debited is amount 1399/- from my credit card ending no. 5442 without my concern on date 13/05/2020 I m intersted about this services and don't want this membership any more so cancel the membership and refund the debited amount of Rs 1399/-

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Vadodara Gujarat.23 shreenath residency gotri vadodara 390021

I myself dhirendrakumar dahyalal having one assist plan named as enhanced WA power single plan .my relationship no is 4151827 and membership no is[protected]..my plan validity was from 02/05/2019 to 01/05/2020...but my plan renewed without my prior concent and on 14/05/2020 rs 1399was debited from my icici bank account for plan renuwal ..so i want to cancel that plan ..and get refund of rs 1399 to my account

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I received sms from ICICI bank that rs-1399/- deducted from my credit card to one assist plan on 14/5/20 Without my permission...How do you activate the such of plans without any intimation or permission.. Please refund my money without any deductions within 24 hours Either i will file a complaint at consumer Forum against your company.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Hello there

I received sms from icici bank today that rs-1899/- deducted from my credit card to one assist plan. Without my permission. As last year also i requested you to cancel but you have said that the plan will be cancelled in one year but now it was again repeated and saying that auto renewed without my approval or even not intimated. This kind o[censored]nnsolicited charging of my bank account and use of my card by the company is really a criminal act and the co. I want my money back.

Please deactivate and refund my money asap
Name: sejal m panchal
Date of incident : 14/05/2020
Email : [protected]@gmail.com
Oneassist relationship number : 6842157

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Bangalore

Deduction of 1399/- from my icici saving account without my permission through auto debited by one assist company.
Name- Patil prafulla
Date of incident-14, may2020
Email id- [protected]@gmail.com
Debit card ending no- 7272

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

After completing one year of my card security from one assist plan renew it without taking my permission and debited money from my ICICI Bank account acxx980. I don't want to renew it. I need my money refund as soon as possible.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Website: [email protected]

After completing one year of my card security plan one assist renew it without my permission. They debited rs 1899 from my ICICI Bank account acxx980. I don't want to renew my plan. I take refund of my money as soon as possible.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

My one assist plan is auto activated. I am not at all interested in this plan and want my money back that was charged from my hdfc credit card.

My plan is enhanced wa power single plan and i have been charged rupees 1399 for it.

Kindly refund it soon as possible it was charged without any prior information and not received any invoice for the same to my email.

Relationship id: 1946723
Plan name : enhanced wa power single plan
Name : amulu

Aug 9, 2021

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

May 14, 2020

OneAssist Consumer Solutions Customer Care's response Dear Amulu, We are sorry for such an experience with us. We never want our customers to feel this way. Rest assured, our team has canceled the plan and the refund has been initiated. The service request number is SR 6117250. The refund shall be credited into your account within 5 - 7 business days - Nitesh, Team OneAssist

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I am robert lenkhokam haokip and a holder of hdfc bank credit card. Through my credit card an amount of rs 1899/- got debited on 3/5/2020 for one assist mfee from my account. I was so shocked since i never knew that i had availed the membership of this one assist service. This is fraud case & the amount debited must be returned to my account immediately. Otherwise i will be compelled to sue the agency to the legal authority concern.
Waiting for your immediate action.

Aug 13, 2021

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

May 13, 2020

Updated by Robert Haokip My One Assist membership must be deactivated/cancelled and the amount of Rs 1899/- debited as One Assist MFee must be credited back to my account. Immediate solution is waiting.
Mob. [protected]

Verified Support

May 13, 2020

OneAssist Consumer Solutions Customer Care's response Dear Robert, We never want our customers to feel this way. We regret the inconvenience caused. Kindly share your Membership Details or registered contact number on this link: http://survey.webengage.com/ws/~1qq44ps and we will look into this - Nitesh, Team OneAssist.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Sir,
I want to discontinue my one assist plan bearing id no [protected].
My present plan will expire on JULY.
Now I also request you not to deduct any amount from my HDFC card.
If you deduct any amount from my card I am to take legal action against you .
Hope you will cancel my plan with an information to me.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I am an axis bank account holder and oneassist is automatically deducting money from the past 2 years withoutt my permission and don't know for which service and bank in is also not helping.

Around 2000 rupees deducted every year. I want to cancel this service and want to get refund all my deducted money. My oneassist relationship number or customer id is 4413456.

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

May 06, 2020

Updated by Ashagarg Let me know what else you need

May 16, 2020

Updated by Ashagarg I am not getting any response even after 1 week

View replies

Axis Bank Customer Care

from Pune, Maharashtra

May 6, 2020

Hi, we are open to help you! Please provide us your contact number through inbox and we will get back at the earliest.
Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account-related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.

Reply

Ashagarg's [Complaint's author] reply, May 9, 2020

My contact number is 9041659217.

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

I Received SMS from KOTAK MAhendra BANK that RS-1399/- deducted from my to ONE ASSIST PLAN. without my permission.. i also got a mail from one assist team. i donot want this membership.

Please deactivate and refund my money ASAP
date of incident :[protected] Time-10:17pm
Kotak Card No.xx1065
OneAssist Relationship Number :4298321

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I'm using icici credit card. Without any intimation you have deducted the amount of 1399 from my credit card

As last year also i requested you to cancel but you have said that the plan will be cancelled in one year but now it was again repeated and saying that auto renewed without my approval or even not intimated.

Kindly cancel this plan and request you to refund the amount of rs:1399. This is unacceptable that you have been repeating the same.

Relationship no 6774362

Regrads
Kanagaraj

Aug 8, 2021

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

May 04, 2020

OneAssist Consumer Solutions Customer Care's response Dear Kanagaraj, We regret the inconvenience caused, we never want our customers to feel this way. Your case has been forwarded to the relevant team. Rest assured, you shall hear back from us within 24 - 48 hrs - Nitesh, Team OneAssist.

Verified Support

May 06, 2020

OneAssist Consumer Solutions Customer Care's response Dear Kanagaraj, As per the update received, our executive tried contacting you but your phone is unreachable. Please provide an alternate time so that we can connect with you and assist you accordingly - Swarali, Team OneAssist.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Since the last 3 years you have been automatically deducting money from my account and i just found out i have been charged this year again. I would like to inform you that i have never used any of your services and wasn't even aware i have been a part of this plan. Is this how you want to loot your customers? Insurance plans should never be auto renewal. Please refund my money asap. Already spoke with the customer people previous year for cancellation and they said membership will cancel in 2020.. Still deducted money from my card... Already i dont have amount for my family to run... This amount i cannot able to pay next month... Kindly refund

Relationship number : 1971762

Enhanced va power single plan

I need to cancel my membership and do the refund..

Aug 8, 2021

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

May 04, 2020

OneAssist Consumer Solutions Customer Care's response Dear Sudhakar, We are sorry for the inconvenience caused. We have forwarded your case to the concerned team. Please allow us some time and we will get back to you - Swarali, Team OneAssist.

Verified Support

May 04, 2020

OneAssist Consumer Solutions Customer Care's response Dear Sudhakar, As per the update received, our executive spoke to you. As requested your membership cancellation is processed and refund for the same will be credited in your account within 7 working days - Swarali, Team OneAssist.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: H.No.44,Chopra street,Sirsa Haryana.

I am a hdfc credit card holder. An amount of 1399/- deducted from my credit card ending 5837 on 9 april 2020 through auto debit by one assist mfee without informing me. Which is very serious matter. I already submitted a complaint on this matter but there is no amount refunded to my credit card. I again requested you that i am not interested in this member ship plan any more. So refunded all the amount which your company deducted from my credit card immediately. With regards mr. Narinder kumar. Mobile no.[protected]. Credit card ending no. 5837.

Aug 11, 2021

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

May 04, 2020

OneAssist Consumer Solutions Customer Care's response Dear Narinder, We are sorry for the inconvenience caused. We have forwarded your case to the concerned team. Please allow us some time and we will get back to you - Swarali, Team OneAssist.

Verified Support

May 04, 2020

OneAssist Consumer Solutions Customer Care's response Dear Narinder, As per the update received your membership cancellation is processed and refund for the same will be credited in your account within 7 working days - Swarali, Team OneAssist.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Steel plant, Visakhapatnam

Good afternoon,
I am a hdfc regalia credit card holder. I was told that only one time payment (Paid last year) for one assist was enough and no other amount would be charged in the future. Please i dont want any amount to be processed through my credit card without my concern in future.
Please contact me for further details.
E-mail: [protected]@gmail.com
Contact number: [protected].

Thank you.

Aug 14, 2021

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

May 01, 2020

OneAssist Consumer Solutions Customer Care's response Dear Rajana, We are sorry for the inconvenience caused. We have forwarded your case to the concerned team. Please allow us some time and we will get back to you - Swarali, Team OneAssist.

Verified Support

May 04, 2020

OneAssist Consumer Solutions Customer Care's response Dear Ranjana, As per the update received from the team, our executive spoke to you. Your membership has been cancelled and refund for the same has been initiated and the same shall be reflected in your account within 4 - 5 working days. Your patience is highly appreciated - Swarali, Team OneAssist.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I received sms from icici bank that rs-1399/- deducted from my credit card to one assist plan. Without my permission.. I dont even know the company and this kind of charging of my credit card and use of my card by the company is really a criminal act.

Please deactivate and refund my money asap
Date of incident : 12:51:34 hrs. 30 apr 2020
Icici credit card no. Xx9000
Transaction no.[protected]

Jun 1, 2020

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

May 01, 2020

OneAssist Consumer Solutions Customer Care's response Dear Kuldeep, We never want our customers to feel this way. Kindly share your Membership Details or registered contact number on this link: http://survey.webengage.com/ws/~1qq44ps and we will look into this - Nitesh, Team OneAssist.

View replies

S

SMITA S.

Oct 7, 2020

Hi, My name is smita . One Assist charge me 1899 Rs. when I asked them to refund my money. they said that they can refund only 800 RS.

kuldeepmzn sir did they refund full amount.
Can you tell me where did you get ons assist Id No.
If possible can you share ur contact no.

Reply

J

Jeya Ram

Jan 22, 2021

One Assist charge me 1899 Rs. when I asked them to refund my money.Dear Customer, we have registered request for New Policy WA Privilege Single Rs. 1899 for OneAssist. Your request no. SR[protected] dated 15-JAN-21 will be completed in 1 wkg day.

Reply

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

Address: Mumbai

Without my permission, the amount charged Rs.1399/- in my ICICI bank account. I want to discontinue with the plan and refund my money back in my bank account.

Membership ID : [protected]
Plan Name : Enhanced WA Power Single Plan

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: No:22/64 Old Cuddalore Road, Thiruvathigai, Panruti-607106

I am a hdfc bank credit card holder. The bank has auto debited rs. 1399/- from my credit card number ending with 4579 without my concern on date:26/03/2020. And rs 500/- 23/03/2020. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1899/-
Name. Muralidharan r
Membership is.[protected]
Credit card ending no 4579
Email. [protected]@gmail.com

Aug 12, 2021

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Apr 28, 2020

Updated by Murali hitesh I am a hdfc bank credit card holder. The bank has auto debited rs. 1399/- from my credit card number ending with 4579 without my concern on date:26/03/2020.and rs 500/- 23/03/2020. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1899/-
Name. Muralidharan R
Membership is.[protected]
Credit card ending no 4579
Email. [protected]@gmail.com

Verified Support

May 06, 2020

OneAssist Consumer Solutions Customer Care's response Dear Hitesh, We regret the inconvenience caused. Kindly share your Membership Details or registered contact number on this link: http://survey.webengage.com/ws/~1qq44ps and we will look into this - Nitesh, Team OneAssist.

OneAssist Consumer Solutions Complaints & Reviews

File a complaint to OneAssist Consumer Solutions

OneAssist Consumer Solutions reviews & complaints page 32

Want to cancel my plan

Post your Comment

Without my concern auto debit

Post your Comment

To cancel single enhanced WA power plan and to get amount deducted from my account

Post your Comment

cancellation of my one assist plan and refund my money without any deductions.

Post your Comment

wrongly charging for oneassist plan

Post your Comment

cancellation of membership and refund regard

Post your Comment

debited money from account without my permission

Post your Comment

debited money from account without my permission

Post your Comment

deactivated enhanced wa power single plan

Post your Comment

unauthorised deduction of one assist mfee

Post your Comment

cancellation of my one assist plan

Post your Comment

automatic deduction of money from past 2 years and bank not resolving the issue

Post your Comment

want to cancel membership and want refund back

Post your Comment

reg cancel my plan

Post your Comment

cancellation of membership and refund regards

Post your Comment

deduction of 1399/- from my saving account without my permission through auto debit by one assist company.

Post your Comment

regarding one assist payment

Post your Comment

deactivate and refund my money

Post your Comment

cancellation of membership plan

Post your Comment

cancel my membership

Post your Comment

Related businesses