OneAssist Consumer Solutions Complaints & Reviews

Renewal of plan without my concern. Despite i called the customer care for last 2years and also today, stil they are not doing the needful, depite they are sending me messages for discontinue this is a harassment for us as a customer i want to discontinue this one assist account asap. Please look into it. And i don't want to pay whetever amount charging against on my account.

Sir

I have repeated asking you to stop the membership fees for one assist
As i am not utilising and have not opened since 5 years. On party request also you are not stopping it by force and jabardasti you are deducting the amount.

Again today i got message that amount for comming year the membership fees has been deducted from my hdfc credit card.

Hello there

I received sms from hdfc bank that rs-1899/- deducted from my credit card to one assist plan. Without my permission.. I also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap
Date of incident : 16 feb 2020 at 18:42 hrs
Hdfc credit card no. Xx7036
Oneassist relationship number : [protected]

Hello there

I received sms from hdfc bank that rs-1399/- deducted from my credit card to one assist plan. Without my permission.. I also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap
Date of incident : 13.34hrs. 13 feb 2020
Hdfc credit card no. Xx5960
Oneassist relationship number : 715816
By
Sivakumar. B

Hi,

This is raghav k. My hdfc credit card is charged with oneassist without my concern. Last year also i faced the same issue and again this time (14/02/2020) same thing is happening. I do not want oneassist service. My credit card xxxx-xxxx-xxxx-4841 is charged for renewal. My customer id is 50735633. I need refund for this and cancel oneassist service immediately.

Without any prior notification an amount of rs 1399/- was debited from my credit card by oneassist.

On contacting the customer care i was informed that it is an yearly renewal charge that has been debited from my card, for which no prior consent was taken from me.

I strongly object to this unauthorized credit card charges, as my membership with oneassist has been auto renewed without my consent.

On the date of incident only, i called up oneassist customer care and asked them to cancel my plan, but they are delaying the cancellation process and calling me multiple times trying to persuade me to continue with the plan.

Hereby, i declare that i don't intend to continue my oneassist plan, so, please deactivate my oneassist plan and refund my money asap.

Date of incident - 13th february 2020
Membership id - [protected]
Relationship no. 3712802
Hdfc card no. Xxxxx3916

I received a text msg from hdfc bank that a sum of rs. 1399/- has been deducted from my account to one assist plan. And it has been done so without my consent or permission. Seriously, i don't need any such plan. I am really really seeking ways to deactivate it nd refund my money. Please deactivate this one assist plan and refund my money asap.

Regards,
S. Sathishkumar
Ph:[protected]
Mail id :[protected]@gmail.com
Credit card number:463917xxxxxx8394

Dear sir,

I have purchased the insurance for my newly handset which xiaomi k20.
My insurance customer id is 9898967. My handset screen got damaged accidentally on 06th feb, 2020 and i have raised my complaint to oneassist on 07th feb, 2020.

On 11th feb i got the message from oneassist that was "dear, your claim request number has been closed. Details have been sent to your registered email inbox." but i never received the any email from them.

Yesterday i got the call from them and they said that "your claim has been rejected due to mishandling the phone/didn't use the carefully" and after that they cut my call.

Is this joke mishandling?? Why i'm insured the my phone? For this type of reason. I have purchased the handset by my hard earn money and take insurance for any type of accident happening. But they reject my claim and giving the excuses to me.

Please take my complaint on priority and resolve as soon as possible. I'm totally depended on this phone only.

Regards!!

Dinesh jangid
[protected]

I am a hdfc bank credit card holder. The bank has debited rs. 1, 899/- on the name of one assist membership fee from my credit card number ending with 3349 without my consent and without any prior intimation on date:07/02/2020. I got a message on 11/02/2020 about this.
I am not interested about this service and don't want this membership any more.
It is my humble request to kindly cancel the membership and refund this debited amount of rs.1899/-. Please initiate my refund and deactivate this plan permanently.

Name - sandeep kumar saw
Relationship no - 3783190
Membership id - [protected]

I am a hdfc bank debit card holder. The bank has debited rs. 1899/- on the name of one assist from my debit card number ending with 3394 without my concern on date:07/02/2020. I am not interested about this service and don't want this membership any more. According to the one assist cancellation policy there is a clause of refund in 0-15 days, but when i spoke to one of the executive she simply says there will be no refund. This is really pathetic. I want my debited amount so please cancel the membership and refund this debited amount of rs.1899/- or i will escalate this issue to the higher authorities. Please initiate my refund and deactivate this plan permanently.

Name - ravi kumar gupta
Relationship no - 9999472

Cancellation of one assist membership
I am a hdfc bank debit card holder. The bank has auto debited rs. 1899/- from my debit card number ending with 3394 without my concern on date:07/02/2020. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1899/-

Name - ravi kumar gupta

Date of incident : 3nd feb 2020/4nd feb 2020

I have called icici bank for deactive one assist plan on 03/02/202 also i have get message for cancellation of this plan on 03/02/2020, but automatically my saving account is deducted amount of 1399/- on 04/02/2020

Please deactivate this plan and refund my money soon

My saving account no[protected]
One assist id number-3808897

Make sure to deactivate this plan asap, if not.. I will complaint against this in consumer court. Thanks!
Ambesh pandey
Ambeshmca120. [protected]@gmail.com

Cancellation of one assist membership
I am a hdfc bank credit card holder. The bank has auto debited rs. 1899/- from my credit card number ending with 7447 without my concern on date:28/01/2020. I am not interested about this service and don't want this membership. So cancel the membership and refund this debited amount of rs.1899/- as soon as possible.

Name :- balwinder kaur kamboh
Mobile no. :-[protected]
Credit card number ending :- 7447

I have been charged rs. 1399/- from my credit card in the name of one assist mfee without prior communications.

I reached them through customer portal to deactivate the service. Then i came to know that they dont have my email id to communicate. Also i have not received any postal letters nor mobile text/email message from them since 2016.

Do not have my email,
Did not send any postal letters to my address,
Did not send any text message regarding renewal,
But they have my cc details and can charge me.

Please deactivate the service and refund the amount to my card rather than downgrading my plan.

Hi i dont want to continue one assist card protection plan as they just insist me to activate the plan and debited the amount from my credit card which im not agreed to.
And as it is mentioned on the website about plan cancelletion terms i will get full refund if i raise it in between 30 days period i just called up the one assist team and asked about it they are saying only 300 amount you will get from 1599 which is debited. What the # is wrong what policies what they have mentioned and why they are making us fool.
But i want my full refund back because im raising my concern after 1 day of availing the card protection plan.
I want my full refund back asap
You can get back to me in comments for more details

Without my confirmation/information, one assist has been deducted amount from my hdfc credit card and they are claiming that they have been sent a mail for conformation/information... Prior to 45 days of my plan expiry... They can make a call and inform to costumers the same...
As my plan expires on december, why amount has been deducted in january

Hello there

I received sms from hdfc bank that rs-1899/- has been deducted via debit card xx1093 at cponeassis on[protected]:15:32:12, it was deducted without my permission.. I have taken their subscription in the past but i don't want to continue. Then why the hell they are automatically deducting the money. Also got a mail from one assist team. This kind o[censored]nauthorized deduction from my debit card and use of my card by the company is really a criminal. And if not resolved, i will take legal action against the company

Please deactivate and refund my money asap
Date of incident : 15.32hrs. 30 jan 2020
Hdfc card no. Xx1093
Name-bhoj raj patel
Mob no-[protected]

Hello there

I received sms from icici bank that rs-1399/- deducted from my credit card to one assist plan. Without my permission.. I did not got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap
Date of incident : 20 jan 2020
Icici credit card no. Xx3004
Oneassist relationship number : 6120475

Hello there

I received sms from icici bank that rs-1399/- deducted from my credit card to one assist plan. Without my permission.. I did not got any mail from one assist team. I dont even know the company. I have called them many time but no direct response.

Please deactivate and refund my money asap
Date of incident : 20 jan 2019
Oneassist relationship number : 6120475

I am using icici credit card and i got a message that assist plan has been added to the credit card and they are going to charge rs. 1399. I have not accepted, they said that you will be getting a confirmation call to accept but i didn't get any call to accept or deny. So, through this i would like to mention that i am not interested in this plan and don't charge anything and don't activate any plan to my credit card.