Hello there
I received sms from icici bank that
Your icici bank credit card xx6009 has been used for a transaction of inr 1, 399.00 on january 20, 2020; 18:17:43. Info: oneassist consumer sol.
I haven't provided any consent for this kind of service that such amount is being deducted from my account twice.
1. Sat, jan 19, 2019, 7:47 pm
2. January 20, 2020; 18:17:43
Please deactivate and refund my money asap
Contact number : [protected]
Feb 26, 2020
Complaint marked as Resolved
OneAssist Consumer Solutions customer support has been notified about the posted complaint.
Verified Support
Jan 21, 2020
OneAssist Consumer Solutions Customer Care's response Dear Jaydipsingh,
Greetings from OneAssist!!!
We are sorry to see you go.
We have forwarded your details to our team and you should expect a call within 24 hours. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.
We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused.
Future communications will be done on your registered email id. We request you to write to us at our registered email id which is [protected]@oneassist.in in case of any query.
We appreciate your patience in the interim.
Regards
Team OneAssist
Sir/mam
I received sms from...
Deepika
[protected]@gmail.com
Date of accident 21/01/2020
Greetings from OneAssist!!!
We are unable to locate your account. Request you to share your OneAssist customer ID or registered contact details along with the issue faced by you by emailing us at [email protected].
Once we receive the details, our team will contact you within 24 hours to get your issue resolved. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.
Future communications will be done on your registered email id, as any account details shared here can be publicly viewed and can be misused. We request you to write to us on the above mentioned email id if you have any query.
Looking forward to hear from you.
Regards
Team OneAssist