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OneAssist Consumer Solutions Complaints & Reviews

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3.9
Updated: Nov 23, 2025
Complaints 4086
Resolved
3095
Unresolved
991
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OneAssist Consumer Solutions reviews & complaints page 36

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V
venkzzz0911
Feb 4, 2020
Resolved
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Resolved

I have been charged rs. 1399/- from my credit card in the name of one assist mfee without prior communications.

I reached them through customer portal to deactivate the service. Then i came to know that they dont have my email id to communicate. Also i have not received any postal letters nor mobile text/email message from them since 2016.

Do not have my email,
Did not send any postal letters to my address,
Did not send any text message regarding renewal,
But they have my cc details and can charge me.

Please deactivate the service and refund the amount to my card rather than downgrading my plan.
+1 photos
Mar 9, 2020
Complaint marked as Resolved 
OneAssist Consumer Solutions customer support has been notified about the posted complaint.
Verified Support
Feb 05, 2020
OneAssist Consumer Solutions Customer Care's response Dear Customer,

Greetings from OneAssist!!!

We regret any inconvenience caused to you.

We are unable to locate your account. Request you to share your OneAssist customer ID or registered contact details by emailing us at [protected]@oneassist.in.

Once we receive the details, our team will contact you within 24 hours to get your issue resolved. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

Future communications will be done on your registered email id, as any account details shared here can be publicly viewed and can be misused. We request you to write to us on the above mentioned email id if you have any query.

Looking forward to hear from you.

Regards

Team OneAssist
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    A
    ashramdham
    Feb 3, 2020
    Resolved
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    Resolved

    Address: Pune, Maharashtra

    Hi i dont want to continue one assist card protection plan as they just insist me to activate the plan and debited the amount from my credit card which im not agreed to.
    And as it is mentioned on the website about plan cancelletion terms i will get full refund if i raise it in between 30 days period i just called up the one assist team and asked about it they are saying only 300 amount you will get from 1599 which is debited. What the # is wrong what policies what they have mentioned and why they are making us fool.
    But i want my full refund back because im raising my concern after 1 day of availing the card protection plan.
    I want my full refund back asap
    You can get back to me in comments for more details
    +1 photos
    Mar 9, 2020
    Complaint marked as Resolved 
    OneAssist Consumer Solutions customer support has been notified about the posted complaint.
    Verified Support
    Feb 03, 2020
    OneAssist Consumer Solutions Customer Care's response     Dear Customer,

    Greetings from OneAssist!!!

    We regret any inconvenience caused to you.

    We are unable to locate your account. Request you to share your OneAssist customer ID or registered contact details by emailing us at [protected]@oneassist.in.

    Once we receive the details, our team will contact you within 24 hours to get your issue resolved. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

    Future communications will be done on your registered email id, as any account details shared here can be publicly viewed and can be misused. We request you to write to us on the above mentioned email id if you have any query.

    Looking forward to hear from you.

    Regards

    Team OneAssist
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      D
      dinesh0513
      Feb 1, 2020
      Resolved
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      Resolved

      Without my confirmation/information, one assist has been deducted amount from my hdfc credit card and they are claiming that they have been sent a mail for conformation/information... Prior to 45 days of my plan expiry... They can make a call and inform to costumers the same...
      As my plan expires on december, why amount has been deducted in january
      Mar 5, 2020
      Complaint marked as Resolved 
      OneAssist Consumer Solutions customer support has been notified about the posted complaint.
      Verified Support
      Feb 03, 2020
      OneAssist Consumer Solutions Customer Care's response       Dear Customer,

      Greetings from OneAssist!!!

      We regret any inconvenience caused to you.

      We are unable to locate your account. Request you to share your OneAssist customer ID or registered contact details by emailing us at [protected]@oneassist.in.

      Once we receive the details, our team will contact you within 24 hours to get your issue resolved. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

      Future communications will be done on your registered email id, as any account details shared here can be publicly viewed and can be misused. We request you to write to us on the above mentioned email id if you have any query.

      Looking forward to hear from you.

      Regards

      Team OneAssist
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        P
        prabhat patel
        Jan 31, 2020
        Resolved
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        Resolved

        Hello there

        I received sms from hdfc bank that rs-1899/- has been deducted via debit card xx1093 at cponeassis on[protected]:15:32:12, it was deducted without my permission.. I have taken their subscription in the past but i don't want to continue. Then why the hell they are automatically deducting the money. Also got a mail from one assist team. This kind o[censored]nauthorized deduction from my debit card and use of my card by the company is really a criminal. And if not resolved, i will take legal action against the company

        Please deactivate and refund my money asap
        Date of incident : 15.32hrs. 30 jan 2020
        Hdfc card no. Xx1093
        Name-bhoj raj patel
        Mob no-[protected]
        Mar 5, 2020
        Complaint marked as Resolved 
        OneAssist Consumer Solutions customer support has been notified about the posted complaint.
        Verified Support
        Feb 03, 2020
        OneAssist Consumer Solutions Customer Care's response         Dear Bhoj,

        Greetings from OneAssist!!!

        We are sorry to see you go.

        We have forwarded your details to our team and you should expect a call within 24 hours. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

        We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused.

        Future communications will be done on your registered email id. We request you to write to us at our registered email id which is [protected]@oneassist.in in case of any query.

        We appreciate your patience in the interim.

        Regards

        Team OneAssist
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          M
          Manish1013
          Jan 31, 2020
          Resolved
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          Resolved

          Hello there

          I received sms from icici bank that rs-1399/- deducted from my credit card to one assist plan. Without my permission.. I did not got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

          Please deactivate and refund my money asap
          Date of incident : 20 jan 2020
          Icici credit card no. Xx3004
          Oneassist relationship number : 6120475
          Feb 2, 2020
          Complaint marked as Resolved 
          No it's still not resolved
          OneAssist Consumer Solutions customer support has been notified about the posted complaint.
          Verified Support
          Feb 03, 2020
          OneAssist Consumer Solutions Customer Care's response           Dear Manish,

          Greetings from OneAssist!!!

          We are sorry to see you go.

          We have forwarded your details to our team and you should expect a call within 24 hours. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

          We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused.

          Future communications will be done on your registered email id. We request you to write to us at our registered email id which is [protected]@oneassist.in in case of any query.

          We appreciate your patience in the interim.

          Regards

          Team OneAssist
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            M
            Manish1013
            Jan 31, 2020
            Resolved
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            Resolved

            Hello there

            I received sms from icici bank that rs-1399/- deducted from my credit card to one assist plan. Without my permission.. I did not got any mail from one assist team. I dont even know the company. I have called them many time but no direct response.

            Please deactivate and refund my money asap
            Date of incident : 20 jan 2019
            Oneassist relationship number : 6120475
            Mar 26, 2020
            Complaint marked as Resolved 
            OneAssist Consumer Solutions customer support has been notified about the posted complaint.
            Verified Support
            Feb 24, 2020
            OneAssist Consumer Solutions Customer Care's response             Dear Manish,

            Greetings from OneAssist!!!

            We are sorry to see you go.

            Your plan has been cancelled on 04th February, 2020 and the refund must have credited to your respective bank account. Request you to check with your bank.

            Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

            Hope this resolves your issue.

            Regards

            Team OneAssist
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              N
              Nadavaluru Meghana
              Jan 31, 2020
              Resolved
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              Resolved

              Address: Building no 20, Raheja Mindspace,, Hyderabad, Andhra Pradesh, 500081

              I am using icici credit card and i got a message that assist plan has been added to the credit card and they are going to charge rs. 1399. I have not accepted, they said that you will be getting a confirmation call to accept but i didn't get any call to accept or deny. So, through this i would like to mention that i am not interested in this plan and don't charge anything and don't activate any plan to my credit card.
              Mar 9, 2020
              Complaint marked as Resolved 
              OneAssist Consumer Solutions customer support has been notified about the posted complaint.
              Jan 31, 2020
              Updated by Nadavaluru Meghana               I am using icici credit card and i got a message that assist plan has been added to the credit card and they are going to charge rs. 1599. I have not accepted, they said that you will be getting a confirmation call to accept but i didn't get any call to accept or deny. So, through this i would like to mention that i am not interested in this plan and don't charge anything and don't activate any plan to my credit card.
              Verified Support
              Feb 03, 2020
              OneAssist Consumer Solutions Customer Care's response               Dear Meghana,

              Greetings from OneAssist!!!

              We are sorry to see you go.

              We have forwarded your details to our team and you should expect a call within 24 hours. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

              We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused.

              Future communications will be done on your registered email id. We request you to write to us at our registered email id which is [protected]@oneassist.in in case of any query.

              We appreciate your patience in the interim.

              Regards

              Team OneAssist
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                J
                javeed313
                Jan 31, 2020
                Resolved
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                Resolved

                Address: NA, 192301

                Cancellation of one assist membership
                I am a hdfc bank debit card holder. The bank has auto debited rs. 1899/- from my debit card number ending with 5434 without my concern on date:30/01/2020. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1899/-

                Name :- javeed ahmad khan
                Mobile no. :- [protected]
                Credit card number ending :- 5434
                Mar 9, 2020
                Complaint marked as Resolved 
                OneAssist Consumer Solutions customer support has been notified about the posted complaint.
                Verified Support
                Feb 03, 2020
                OneAssist Consumer Solutions Customer Care's response                 Dear Javed,

                Greetings from OneAssist!!!

                We are sorry to see you go.

                We have forwarded your details to our team and you should expect a call within 24 hours. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

                We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused.

                Future communications will be done on your registered email id. We request you to write to us at our registered email id which is [protected]@oneassist.in in case of any query.

                We appreciate your patience in the interim.

                Regards

                Team OneAssist
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                  V
                  veeranjaneya mitra
                  from Hyderabad, Telangana
                  Jan 30, 2020
                  Resolved
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                  Resolved

                  Address: gajularamaram, near kukkatpally, Hyderabad, Andhra Pradesh, 500055

                  I have oneAssist plan and Membership ID:[protected], Today with out information My amount deducted from my account. then after i called to their customer care ([protected]) and i ask for details that when they intimated on renewal conformation with me for that they are stating on call that they already send a mail to may personal mail id and also it's a auto renewal policy.But i have not receive any call or any mail or SMS. Now I am totally disappointed the way they are handling customers.

                  And As per their data base i have Plan Validity from 22 Jan 2019 - 21 Jan 2020 And Today 30 Jan 2020 if it is auto renewal policy they need to deduct the amount on 21 Jan 2020 only. But why they deducted the amount after 9 days with out giving any conformation.

                  Now i got to Know that they are not concern about customers they need money only for this i need justice
                  +1 photos
                  Mar 26, 2020
                  Complaint marked as Resolved 
                  OneAssist Consumer Solutions customer support has been notified about the posted complaint.
                  Verified Support
                  Feb 24, 2020
                  OneAssist Consumer Solutions Customer Care's response                   Dear Pullela,

                  Greetings from OneAssist!!!

                  We are sorry to see you go.

                  We have forwarded your details to our team and you should expect a call within 24 hours. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

                  We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused.

                  Future communications will be done on your registered email id. We request you to write to us at our registered email id which is [protected]@oneassist.in in case of any query.

                  We appreciate your patience in the interim.

                  Regards

                  Team OneAssist
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                    S
                    Shubhi Paygude
                    Jan 30, 2020
                    Resolved
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                    Resolved

                    Address: Bhopal, Madhya Pradesh

                    I received sms from my bank that rs-1399/- deducted from my credit card to one assist plan on 20/01/2020. Without my permission.. I also got a message and a post from one assist team. I don't even know the company and they charging of my credit card. I m continuously calling on[protected], and [protected], but they not cancelling the servicing.
                    Please deactivate and refund my money aa soon as possible into my bank account amount 1399/-.
                    Relationship number - 6120461
                    Plan name - enhanced wa power single plan
                    Mar 9, 2020
                    Complaint marked as Resolved 
                    OneAssist Consumer Solutions customer support has been notified about the posted complaint.
                    Verified Support
                    Feb 03, 2020
                    OneAssist Consumer Solutions Customer Care's response                     Dear Shubdha,

                    Greetings from OneAssist!!!

                    We are sorry to see you go.

                    We have forwarded your details to our team and you should expect a call within 24 hours. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

                    We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused.

                    Future communications will be done on your registered email id. We request you to write to us at our registered email id which is [protected]@oneassist.in in case of any query.

                    We appreciate your patience in the interim.

                    Regards

                    Team OneAssist
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                      M
                      Manmadhareddy77
                      Jan 29, 2020
                      Resolved
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                      Resolved

                      Address: Bangalore, Karnataka

                      I am using icici credit card and i got a message that assist plan has been added to the credit card and they are going to charge rs. 1599. I have not accepted, they said that you will be getting a confirmation call to accept but i didn't get any call to accept or deny. So, through this i would like to mention that i am not interested in this plan and don't charge anything and don't activate any plan to my credit card.
                      Mar 7, 2020
                      Complaint marked as Resolved 
                      OneAssist Consumer Solutions customer support has been notified about the posted complaint.
                      Verified Support
                      Jan 30, 2020
                      OneAssist Consumer Solutions Customer Care's response                       Dear Customer,

                      Greetings from OneAssist!!!

                      We regret any inconvenience caused to you.

                      We are unable to locate your account. Request you to share your OneAssist customer ID or registered contact details by emailing us at [protected]@oneassist.in.

                      Once we receive the details, our team will contact you within 24 hours to get your issue resolved. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

                      Future communications will be done on your registered email id, as any account details shared here can be publicly viewed and can be misused. We request you to write to us on the above mentioned email id if you have any query.

                      Looking forward to hear from you.

                      Regards

                      Team OneAssist
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                        A
                        Adeel Khaliq
                        Jan 28, 2020
                        Resolved
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                        Resolved

                        Address: Delhi, New Delhi, Delhi, 110025

                        Dear sir
                        My card ending 2010
                        From september i am writing for settlement but till date no settlement
                        Also deducted 35000 from my account
                        And from september hdfc bank ruin me in terms of financial condition
                        The interest which is liable to me is before september
                        Becouse there is no responce from the bank alwasy sent the mail we will update you in four working day
                        Mar 9, 2020
                        Complaint marked as Resolved 
                        OneAssist Consumer Solutions customer support has been notified about the posted complaint.
                        Verified Support
                        Jan 29, 2020
                        OneAssist Consumer Solutions Customer Care's response                         Dear Customer,

                        Greetings from OneAssist!!!

                        We regret any inconvenience caused to you.

                        We are unable to locate your account. Request you to share your OneAssist customer ID or registered contact details by emailing us at [protected]@oneassist.in.

                        Once we receive the details, our team will contact you within 24 hours to get your issue resolved. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

                        Future communications will be done on your registered email id, as any account details shared here can be publicly viewed and can be misused. We request you to write to us on the above mentioned email id if you have any query.

                        Looking forward to hear from you.

                        Regards

                        Team OneAssist
                        Jan 29, 2020
                        Updated by Adeel Khaliq                         My credit card ending 2010
                        Mobile number [protected]/[protected]
                        Verified Support
                        Feb 03, 2020
                        OneAssist Consumer Solutions Customer Care's response                         Dear Customer,

                        Greetings from OneAssist!!!

                        We regret any inconvenience caused to you.

                        We are unable to locate your account, as the mobile number given is protected. Hence, request you to share your OneAssist customer ID or registered contact details by emailing us at [protected]@oneassist.in.

                        Once we receive the details, our team will contact you within 24 hours to get your issue resolved. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

                        Future communications will be done on your registered email id, as any account details shared here can be publicly viewed and can be misused. We request you to write to us on the above mentioned email id if you have any query.

                        Looking forward to hear from you.

                        Regards

                        Team OneAssist
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                          R
                          radhaviji
                          Jan 25, 2020
                          Resolved
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                          Resolved

                          Cancellation of one assist membership
                          I am a hdfc bank credit card holder. The bank has auto debited rs. 2500- from my credit card number ending with 5052 without my concern on date:[protected] i am not interested about this service and don't want this membership any more. So cancel the membership.

                          Radha v
                          Credit card number end with 5052
                          Mobile number [protected]
                          Mar 5, 2020
                          Complaint marked as Resolved 
                          OneAssist Consumer Solutions customer support has been notified about the posted complaint.
                          Verified Support
                          Jan 27, 2020
                          OneAssist Consumer Solutions Customer Care's response                           Dear Radha,

                          Greetings from OneAssist!!!

                          We are sorry to see you go.

                          Your plan has been cancelled on 22nd January, 2020.

                          Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

                          Hope this resolves your issue.

                          Regards

                          Team OneAssist
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                            P
                            pvb28@redifmailcom
                            Jan 24, 2020
                            Resolved
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                            Resolved

                            Address: 1542 D Ward Shukrawar peth kolhapur, Kolhapur, Maharashtra, 416002

                            Dear sir,

                            Cancellation of one assist membership
                            I am a hdfc bank credit card holder. The bank has auto debited rs. 1399/- from my credit card number ending with 5871 without my concern on date:31/12/2019. I am not interested about this service and don't want this membership any more. So cancel the membership. Membership contribution is already credited to my account.

                            Name :- pravin vishnupant bhosale
                            Mobile no. :- [[protected]]
                            Credit card number ending :- 5871
                            Feb 27, 2020
                            Complaint marked as Resolved 
                            OneAssist Consumer Solutions customer support has been notified about the posted complaint.
                            Verified Support
                            Jan 27, 2020
                            OneAssist Consumer Solutions Customer Care's response                             Dear Pravin,

                            Greetings from OneAssist!!!

                            We are sorry to see you go.

                            We have forwarded your details to our team and you should expect a call within 24 hours. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

                            We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused.

                            Future communications will be done on your registered email id. We request you to write to us at our registered email id which is [protected]@oneassist.in in case of any query.

                            We appreciate your patience in the interim.

                            Regards

                            Team OneAssist
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                              S
                              Satishkumar Patil
                              Jan 24, 2020
                              Resolved
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                              Resolved

                              Address: Falt # 105, C- Wing, Chourang Smith Shilp Building, Near A.M.College, Mahadeonagar,Manjari,Hadapsar., Pune, Maharashtra, 411028

                              Hi team,

                              Today i received eamil from oneassit stating that "credit card bearing number # 545964xxxxxx8166 has been debited towards the membership fee," without my permission.

                              I never received call from oneassist member still it was mentioned in eamil that as per our verbal consent given to one assist "credit card bearing number # 545964xxxxxx8166 has been debited towards the membership fee,"

                              Request you to please look into this and cancel my registration which was done by oneassit without my concern.
                              Mar 8, 2020
                              Complaint marked as Resolved 
                              OneAssist Consumer Solutions customer support has been notified about the posted complaint.
                              Verified Support
                              Jan 27, 2020
                              OneAssist Consumer Solutions Customer Care's response                               Dear Customer,

                              Greetings from OneAssist!!!

                              We regret any inconvenience caused to you.

                              We are unable to locate your account. Request you to share your OneAssist customer ID or registered contact details by emailing us at [protected]@oneassist.in.

                              Once we receive the details, our team will contact you within 24 hours to get your issue resolved. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

                              Future communications will be done on your registered email id, as any account details shared here can be publicly viewed and can be misused. We request you to write to us on the above mentioned email id if you have any query.

                              Looking forward to hear from you.

                              Regards

                              Team OneAssist
                              View replies
                              Hello
                              Sir/mam
                              I received sms from...

                              Deepika
                              [protected]@gmail.com
                              Date of accident 21/01/2020
                              Reply
                              OneAssist Consumer Solutions Customer Care's response, Feb 3, 2020
                              Verified Support
                              Dear Deepika,

                              Greetings from OneAssist!!!

                              We are unable to locate your account. Request you to share your OneAssist customer ID or registered contact details along with the issue faced by you by emailing us at [email protected].

                              Once we receive the details, our team will contact you within 24 hours to get your issue resolved. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

                              Future communications will be done on your registered email id, as any account details shared here can be publicly viewed and can be misused. We request you to write to us on the above mentioned email id if you have any query.

                              Looking forward to hear from you.

                              Regards

                              Team OneAssist
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                                A
                                Ambuj Mani Tripathi
                                Jan 22, 2020
                                Resolved
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                                Resolved

                                Hi,
                                I am using hdfc credit card ending with 7509. I wish to cancel my oneassist membership with immediate effect as it is of no use to me. My relationship id is 6637605. I had purchased this membership last year and it is valid till 02 april 2020. But now i wish to discontinue this service. Please discontinue oneassist service as early as possible.

                                Regards
                                Ambuj
                                Mar 1, 2020
                                Complaint marked as Resolved 
                                OneAssist Consumer Solutions customer support has been notified about the posted complaint.
                                Verified Support
                                Jan 23, 2020
                                OneAssist Consumer Solutions Customer Care's response                                 Dear Ambuj,

                                Greetings from OneAssist!!!

                                We are sorry to see you go.

                                We have forwarded your details to our team and you should expect a call within 24 hours. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

                                We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused.

                                Future communications will be done on your registered email id. We request you to write to us at our registered email id which is [protected]@oneassist.in in case of any query.

                                We appreciate your patience in the interim.

                                Regards

                                Team OneAssist
                                View replies
                                Unnecessarily I am paying 1500 ever year I don't want to pay the money there is no use of this plan. I gave compliant last year also but u didn't cancel the plan please cancel this plan on my credit card otherwise I will not pay the amount.

                                Mobile: [protected]
                                Reply
                                Govindu g's reply, Jan 21, 2020
                                I Received SMS from hdfc BANK that RS-1500/- deducted from my credit card to ONE ASSIST PLAN. without my permission.. i also got a mail from one assist team. i dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

                                Please deactivate and refund my money ASAP
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                                  D
                                  Dipanjoliyam
                                  from Mumbai, Maharashtra
                                  Jan 22, 2020
                                  Resolved
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                                  Resolved

                                  Address: Jorhat, Assam, 785001

                                  This is to inform you that an amount of rs 1899 was deducted from my account with details iin/i-debit/si oneassist/[protected]/[protected] on 04/01/2020.
                                  But i have not subscribe to any such plan of one assist. Kindly refund my amount and cancel any such subscription from my account as it is done without my consent.
                                  My account details
                                  Account no[protected]
                                  Feb 23, 2020
                                  Complaint marked as Resolved 
                                  OneAssist Consumer Solutions customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jan 23, 2020
                                  OneAssist Consumer Solutions Customer Care's response                                   Dear Customer,

                                  Greetings from OneAssist!!!

                                  We regret any inconvenience caused to you.

                                  We are unable to locate your account. Request you to share your OneAssist customer ID or registered contact details by emailing us at [protected]@oneassist.in.

                                  Once we receive the details, our team will contact you within 24 hours to get your issue resolved.

                                  Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

                                  Future communications will be done on your registered email id, as any account details shared here can be publicly viewed and can be misused. We request you to write to us on the above mentioned email id if you have any query.

                                  Looking forward to hear from you.

                                  Regards

                                  Team OneAssist
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                                    D
                                    Dipnarayan Misra
                                    Jan 22, 2020
                                    Resolved
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                                    Resolved

                                    This mobile application is totally fraud they only deduct money from you pocket without any information about deduction, when you try to cancel the plan they were not entertain and the so-called one month full refund procedure was over. Only 50 percent of money may be refunded. Plan gradually increase from year to year without the consent of customer.
                                    Dipnarayan misra
                                    Mar 3, 2020
                                    Complaint marked as Resolved 
                                    OneAssist Consumer Solutions customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jan 22, 2020
                                    OneAssist Consumer Solutions Customer Care's response                                     Dear Dipnarayan,

                                    Greetings from OneAssist!!!

                                    We are sorry to see you go.

                                    We have forwarded your details to our team and you should expect a call within 24 hours. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

                                    We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused.

                                    Future communications will be done on your registered email id. We request you to write to us at our registered email id which is [protected]@oneassist.in in case of any query.

                                    We appreciate your patience in the interim.

                                    Regards

                                    Team OneAssist
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                                      H
                                      HemanthYerrabati
                                      Jan 21, 2020
                                      Resolved
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                                      Resolved

                                      This is a fraud company. The refund team is insisting to share the complete credit card number and otp, when i am asking to cancel the membership and refund the amount.

                                      I have sent multiple emails and not seeing any positive response from the team. I don't understand why the team is irritating so much when i am requesting to cancel the membership.

                                      This is not the way they should do the business, customers should accept the membership by willingness and not by force.

                                      Plan details:
                                      Insured name : hemanth yerrabati
                                      Oneassist membership id : [protected]
                                      Hdfc credit card no. *2675
                                      Feb 24, 2020
                                      Complaint marked as Resolved 
                                      OneAssist Consumer Solutions customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jan 22, 2020
                                      OneAssist Consumer Solutions Customer Care's response                                       Dear Hemanth,

                                      Greetings from OneAssist!!!

                                      We are sorry to see you go and regret for any inconvenience caused to you.

                                      Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

                                      We have forwarded your details to our team and you should expect a call within 24 hours.

                                      We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused.

                                      Future communications will be done on your registered email id. We request you to write to us at our registered email id which is [protected]@oneassist.in in case of any query.

                                      We appreciate your patience in the interim.

                                      Regards

                                      Team OneAssist
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                                        J
                                        Jaydeep Sarvaiya
                                        Jan 21, 2020
                                        Resolved
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                                        Resolved

                                        Address: 380051

                                        Hello there

                                        I received sms from icici bank that

                                        Your icici bank credit card xx6009 has been used for a transaction of inr 1, 399.00 on january 20, 2020; 18:17:43. Info: oneassist consumer sol.

                                        I haven't provided any consent for this kind of service that such amount is being deducted from my account twice.
                                        1. Sat, jan 19, 2019, 7:47 pm
                                        2. January 20, 2020; 18:17:43

                                        Please deactivate and refund my money asap

                                        Contact number : [protected]
                                        Feb 26, 2020
                                        Complaint marked as Resolved 
                                        OneAssist Consumer Solutions customer support has been notified about the posted complaint.
                                        Verified Support
                                        Jan 21, 2020
                                        OneAssist Consumer Solutions Customer Care's response                                         Dear Jaydipsingh,

                                        Greetings from OneAssist!!!

                                        We are sorry to see you go.

                                        We have forwarded your details to our team and you should expect a call within 24 hours. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

                                        We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused.

                                        Future communications will be done on your registered email id. We request you to write to us at our registered email id which is [protected]@oneassist.in in case of any query.

                                        We appreciate your patience in the interim.

                                        Regards

                                        Team OneAssist
                                        Helpful
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