OneAssist Consumer Solutions Complaints & Reviews

One assist fraud company including hdfc
Cancellation of one assist membership
I am a hdfc bank credit card holder. The bank has auto debited rs. 1899/- from my credit card number ending with 8981 without my concern on date:09/09/2020. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1899/- otherwise file a case at district consumer court.
Raju. [protected]

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Apr 17, 2020

OneAssist Consumer Solutions Customer Care's response Dear Raju, We regret the inconvenience caused. We never want our customers to feel that way. We have forwarded to your case to the relevant team and you shall hear back from us within 24 -48 business working days - Nitesh, Team OneAssist

Verified Support

Apr 17, 2020

OneAssist Consumer Solutions Customer Care's response Dear Raju, As per your conversation with our executive we have done the cancellation of the plan. The SR 5982034 and the refund of Rs.1899 shall be reflected in your account within 5 - 7 working days. We sincerely hope that you and your family are safe during these testing times - Nitesh, Team OneAssist.

May 01, 2020

Updated by Rajumasih Not refund of Rs.1899 in my a/c

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Hi,
I requested one assit to deactivate my membership last tear in august as an amount of rs.1499/- was debited from my account with any prior notice. They didn’t deactivate my membership and kept asking me to contact here and there. Then i was told that i can keep my membership and they will revert half the amount charged to me with less benefits of the membership but i didn’t received any amount till date. Oneassist is too restraint in deactivating the membership.
Therefore, i request you to deactivate my membership before they charge me more money in this year as well because the renewal will be done automatically in a month or two.
Relationship no.- 5093189

Thanks,
Ravi

Apr 29, 2020

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Apr 16, 2020

OneAssist Consumer Solutions Customer Care's response Dear Ravi, We are sorry for the inconvenience caused. We have forwarded your case to the concerned team. Please allow us some time and we will get back to you - Swarali, Team OneAssist.

Verified Support

Apr 16, 2020

OneAssist Consumer Solutions Customer Care's response Dear Ravi, As per the update received, our executive spoke to you. Kindly share your till date bank statement so that we can assist you further - Swarali, Team OneAssist.

Apr 16, 2020

Updated by Ravi_Hitman Hi, I have shared my bank statement from August 30, 2019 till December 2019 as per my discussion with your executive.

Verified Support

Apr 17, 2020

OneAssist Consumer Solutions Customer Care's response Dear Ravi, As per the update received from our team, our executive spoke to you. As requested, your membership cancellation is processed and refund for the same will be credited in your account within 4-5 working days - Swarali, Team OneAssist.

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I’m hdfc bank credit card holder. The bank has auto debited rs 1399+100/-
From my credit card number ending with 6072 without my concern on date 16/03/2020
And i complain about it on 30/03/2020 and i didn’t get my refund yet so refund my money as soon as possible
Oneassist relationship number:[protected]
Name:- saddam khan
Creditcard number ending:- 6072

+1 photos

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Apr 13, 2020

OneAssist Consumer Solutions Customer Care's response Dear Saddam, We are sorry for the trouble. We have forwarded your case to the concerned team. Please allow us some time and we will get back to you - Nitesh, Team OneAssist.

Verified Support

Apr 13, 2020

OneAssist Consumer Solutions Customer Care's response Dear Saddam, As per the update received from our team, the refund was already done on[protected]. Kindly check with your respective bank for the same - Swarali, Team OneAssist.

Apr 16, 2020

Updated by Skhanaddam Yesterday I went to my bank, I spoke to them, so they told that no refund of 1399 has come, now whom should I talk to?

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There

I received sms from icic bank that rs-1399/- deducted from my credit card to one assist plan. Without my permission.. I also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap
Date of incident : 10 apr 2020
Icic credit card no.5xxx9003

+1 photos

May 14, 2020

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Apr 13, 2020

OneAssist Consumer Solutions Customer Care's response Dear Nethrashree, We are sorry for the inconvenience caused. Please provide your registered contact number or membership id on the given link - http://survey.webengage.com/ws/~1qq44ps and we shall process your request - Nitesh, Team OneAssist

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I have recieved calls from :-
[protected]
[protected]
[protected]
Representing OneAssist Consumer solution regarding recovery of fraudulent transaction from my HDFC account kindly authenticate above numbers and send authentication mail to me as soon as possible.
E mail id: seemapiyush[protected]@gmail.com

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Address: 707-708-709, Acme Plaza, Andheri – Kurla Road, Andheri (E) Mumbai Mumbai City District Maharashtra India - 400059

I received sms from hdfc bank that rs-2599/- deducted from my credit card no ending with 9141 to one assist plan on 21/03/2020. Without my permission.. I also got a mail and a post from one assist team. I don't like to use this one assist service. So, pls cancell my one assist membership. Cancel this membership and pls refund my rs: of 2599/- amount in my credit card number ending with 9141.

Please deactivate and refund my money
Date of incident: 21/03/2020
Hdfc cc no: ending with 9141

My one assist membership no: 10322826

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Apr 13, 2020

OneAssist Consumer Solutions Customer Care's response Dear Ganesh, We are sorry for the inconvenience caused. We have forwarded your case to the concerned team. Please allow us some time and we will get back to you - Nitesh, Team OneAssist.

Apr 13, 2020

Updated by ganesh_kumar96 thank you and i will be waiting for your response

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I am a hdfc bank credit card holder. The bank has auto debited rs. 1899/- from my credit card number ending with 2234 without my concern on date:04/04/2020. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1899/-
Name. Manukumar m n
Membership is.[protected]
Credit card ending no.2234
Email. [protected]@gmail.com

+3 photos

May 9, 2020

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Apr 08, 2020

Updated by Manumn2020ag Mobile no.[protected]

Verified Support

Apr 08, 2020

OneAssist Consumer Solutions Customer Care's response Dear Manukumar, We are sorry for the inconvenience caused. We have forwarded your case to the concerned team. Please allow us some time and we will get back to you - Swarali, Team OneAssist.

May 18, 2020

Updated by Manumn2020ag Please inform me current status of my complaint.

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Oneassist relationship number : 841072

I see that you have taken rs. 1399 on 31 march 2020 from my hdfc credit card no. Xxxx xxxx xxxx xx09
I was not informed of this charge before you debited my account.
You need to refund my money.
I have not given my consent to directly debit my account.

I wish to cancel my membership of oneassist with immediate effect.
Please cancel my membership, please do not take any of my money and please confirm the cancellation by email.

There is no link at the website to cancel the membership.
Give me my money back, please.

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Apr 08, 2020

OneAssist Consumer Solutions Customer Care's response Dear Mohan, We are sorry for the inconvenience caused. We have forwarded your case to the concerned team. Please allow us some time and we will get back to you - Swarali, Team OneAssist.

Verified Support

Apr 09, 2020

OneAssist Consumer Solutions Customer Care's response Dear Mohan, As per the update received from our team, our executive spoke to you. As requested, your membership cancellation is processed and refund for the same will be credited in your account within 4-5 working days - Swarali, Team OneAssist.

Apr 16, 2020

Updated by mohankumar999 No action was taken from one assist to refund my money as our converation and once again i am requesting you to cancel my membership and refund money early as promissed by you in the last mesage

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I am a hdfc bank credit card holder. I am not interested about this service and don't want this membership any more. So cancel the membership plan asap.

Name :- Alok Kumar
Credit card number ending :- 5668
One Assist member Ship id - 2650474

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Address: pune

Respected sir/ mam,

Yesterday i have check my hdfc bank credit card statement without any confirmation oneassist consumer charged 1899/- from my card.

After check i have call oneassist customer care raised complaint cancel this policy & refund my full payment. They raised complaint but we are call many time for follow they doesn't share proper details.

Today i called customer care about refund process they said your service activate from 1st march 2020 and amount deducted 30st march 2020.

They try to convince not cancel policy. Please check the same & process refund my full amount.

May 7, 2020

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Apr 06, 2020

OneAssist Consumer Solutions Customer Care's response Dear Naima, We are sorry for the inconvenience caused. Kindly share your Membership Details on this link: https://www.research.net/r/CLC3YPM and we will look into the matter - Swarali, Team OneAssist.

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Cancellation of one assist membership
I am an hdfc bank credit cardholder. The bank has auto debited rs. 1299/- from my credit card number ending with 4445 without my concern on date:03/04/2020. I am not interested about this service and don't want this membership any more. To cancel the membership and refund this debited amount of rs.1299/-

Oneassist relationship number:6609891
Name:- sandeep kumar roy
Mobile no.:- [protected]
Credit card number ending:- 4445

+1 photos

May 4, 2020

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Apr 03, 2020

OneAssist Consumer Solutions Customer Care's response Dear Sandeep, We are sorry for the inconvenience caused. We have forwarded your case to the concerned team. Please allow us some time and we will get back to you - Swarali, Team OneAssist.

Verified Support

Apr 03, 2020

OneAssist Consumer Solutions Customer Care's response Dear Sandeep, As per the update received from our team, our executive spoke to you. As requested, your membership cancellation is processed and refund for the same will be credited in your account within 4-5 working days - Swarali, Team OneAssist.

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When i was introduced to one assis plan i was informed that for this plan subscription one time payment is required and lifetime applicable but now after one year again rs 1899 is deducted from my credit card ending with 8219. I don't want this one assist subscription anymore. Please cancel my subscription for one assist and refund the amount deducted for this year.

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Mar 29, 2020

Updated by SHANMUKHA D.N. My one assist relationship id : [protected]

Verified Support

Mar 30, 2020

OneAssist Consumer Solutions Customer Care's response Dear Shanmukha, We are sorry for the inconvenience caused. We have forwarded your case to the concerned team. Please allow us some time and we will get back to you - Swarali, Team OneAssist.

Verified Support

Mar 30, 2020

OneAssist Consumer Solutions Customer Care's response Dear Shanmukha, Kindly share your Membership details on this link: https://www.research.net/r/CLC3YPM so that we can assist you accordingly - Swarali, Team OneAssist.

Verified Support

Apr 01, 2020

OneAssist Consumer Solutions Customer Care's response Dear Shanmukha, Thank you for providing us with your Membership Details. We have forwarded your case to the concerned team. Please allow us some time and we will get back to you - Swarali, Team OneAssist.

Verified Support

Apr 01, 2020

OneAssist Consumer Solutions Customer Care's response Dear Shanmukha, As per the update received, our executive spoke to you. We have processed your Membership cancellation. Refund for the same will be reflected in your account within 4-5 working days. If you need any further assistance we are here to help you - Swarali, Team OneAssist.

Apr 09, 2020

Updated by SHANMUKHA D.N. Already 6 working days over from April 1st. Till now I haven't received my refund. Please check and let me know on this.

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Address: 560043

I am a hdfc bank credit card holder. The bank has auto debited rs. 1399/- from my credit card number ending with 7360 without my concern on date:09/03/2020. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1399/-

Oneassist relationship number : not given
Name :- nanjunda swamy j
Mobile no. :- [protected]
Credit card number ending :- 7360

+1 photos

Apr 30, 2020

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Mar 30, 2020

OneAssist Consumer Solutions Customer Care's response Dear Nanjunda Swamy J, We are sorry for the inconvenience caused. We have forwarded your case to the concerned team. Please allow us some time and we will get back to you - Swarali, Team OneAssist.

Verified Support

Mar 30, 2020

OneAssist Consumer Solutions Customer Care's response Dear Nanjunda Swamy J, As per the update received, our executive spoke to you. We have processed your Membership cancellation. Refund for the same will be reflected in your account within 4-5 working days. If you need any further assistance we are here to help you - Swarali, Team OneAssist.

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Address: Jhajjar, Haryana

Hello there

I received sms from icici bank that rs-1399/- deducted from my credit card to one assist plan. Without my permission.. I also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap
Date of incident : 19.14hrs. 28 march 2020
Kotak credit card no. Xx6007
Oneassist relationship number : 6591448

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Mar 30, 2020

OneAssist Consumer Solutions Customer Care's response Dear Sandeep, We are sorry for the inconvenience caused. We have forwarded your case to the concerned team. Please allow us some time and we will get back to you - Swarali, Team OneAssist.

Verified Support

Mar 30, 2020

OneAssist Consumer Solutions Customer Care's response Dear Sandeep, As per the update received, our executive tried getting touch with you but your phone was unreachable. We have processed your Membership cancellation. Refund for the same will be reflected in your account within 4-5 working days. If you need any further assistance we are here to help you - Swarali, Team OneAssist.

Apr 08, 2020

Updated by sandeepcacoria Swarali,
Thanks for your update but not received yet

Apr 14, 2020

Updated by sandeepcacoria Not received yet...

And i am not available on phone because right now i am in international roaming if you want to discuss only on wts app on same no..

Can you please confirm how much time will you take

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S

sandeepcacoria

Apr 8, 2020

Not received yet

Reply

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Address: prabhat colony, Amravati, Maharashtra, 444605

We are very uncomfortable for not availability of ZEE business on SUN TV. we are newly near about sun tv customer. so, please add zee business, Disney, Sony pix in monthly 254 rs package.

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Address: 600106

Cancellation of one assist membership
I am a hdfc bank credit card holder. The bank has auto debited rs. 2199/- from my credit card number ending with 6980 without my concern on date:19/03/2020. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs 2199/-

Oneassist relationship number : 10260564
Name :- dhivyabharathi
Credit card number ending :- 6980

Apr 24, 2020

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Mar 24, 2020

OneAssist Consumer Solutions Customer Care's response Dear Dhivyabharathi, We are sorry for the inconvenience caused. We have forwarded your case to the concerned team. Please allow us some time and we will get back to you - Swarali, Team OneAssist.

Verified Support

Mar 24, 2020

OneAssist Consumer Solutions Customer Care's response Dear Dhivyabharathi, As per the update received, our executive spoke to you. As per your request, the membership cancellation has been processed. And the refund for the same has been initiated and will reflect in your account within 4-5 working days. If you need any further assistance we are here to help you - Swarali, Team OneAssist.

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Address: Bangalore, Karnataka

Hello there

I received estatement from hdfc bank today that rs-1399/- deducted from my credit card to one assist membership fee. Hdfc customer rang information. I have cancelled through my membership through customer care. The customer executive had promised that they have accepted my request. Now without my consent one assist has deducted from my credit card. I am fed of calling customer care executive.

Please deactivate and refund my money asap
Name: manjunath b v
Date of incident : 21/03/2020
Hdfc credit card no. Xx9890
Membership no: 1820987
Email :

Details

Apr 23, 2020

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Mar 23, 2020

OneAssist Consumer Solutions Customer Care's response Dear Customer, We are sorry for the inconvenience caused. We have forwarded your case to the concerned team. Please allow us some time and we will get back to you - Swarali, Team OneAssist.

Verified Support

Mar 23, 2020

OneAssist Consumer Solutions Customer Care's response Dear Customer, As per the update received from our team, our executive tried contacting you but your contact number is temporary out of service. As requested by you, membership cancellation is being processed and refund for the same will be credited in your account within 4-5 working days. Kindly refer to the mail sent to you on your registered email address - Swarali, Team OneAssist.

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Address: Coimbatore, Tamil Nadu, 641105

Sir/ma'am,
For the last two years, i have been charged rs 1899 from my axis bank account for some oneassist plan. I am unable to unsubscribe this plan from their official app. I wish to unsubscribe from the plan (April 2020 and onwards). Following are the subscription details:

Oneassist relationship number: 4152572.

Account number : x5514

Apr 23, 2020

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Mar 23, 2020

OneAssist Consumer Solutions Customer Care's response Dear Abirami, We are sorry for the inconvenience caused. We have forwarded your case to the concerned team. Please allow us some time and we will get back to you - Swarali, Team OneAssist.

Verified Support

Mar 23, 2020

OneAssist Consumer Solutions Customer Care's response Dear Abirami, As per the update received from our team, our executive got in touch with you. As requested by you, the Membership cancellation is being processed. If any further assistance needed we are here to help you - Swarali, Team OneAssist.

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Axis Bank Customer Care

from Pune, Maharashtra

Mar 23, 2020

Hi, we request you to call our Phone Banking [protected]/ [protected] numbers for further assistance. Regards, Team Axis Bank

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A

Anvesh Kalyansetty

Mar 27, 2020

Hello there

I Received SMS from HDFC BANK that RS-1899/- deducted from my credit card to ONE ASSIST Membership Fee. without my permission.

Please deactivate it immediately and refund my money ASAP

OneAssit membership ID [protected].
Date of incident :13:17hrs.[protected].
HDFC Credit Card : XX 8761.

Reply

Y

yk1802

from Hyderabad, Telangana

Mar 27, 2020

Hello Sir, I have been charged for activation of OneAssist membership WITHOUT A PROPER COMMUNICATION OR INFORMATION, OR ATLEAST ASKING RESPECTFUL WILLINGNESS OR INTEREST in activation of membership. I would like you to cancel it as early as possible.
Credit card ending with 6670.
HDFC BANK, CHAMPAPET, HYDERABAD.
PHONE NO. [protected].

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I recieved message oneassist wallet assist privilege plan rs 1899 will be charged against the plan on your icici bank credit/debit card in the next few days.

I want to cancel this plan. I called customer care of oneassist but they are not assuring me that amount won't be deducted.

Cancel / deactivate this plan asap.

Date on incident : 20th march 2020

Apr 24, 2020

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Mar 23, 2020

OneAssist Consumer Solutions Customer Care's response Dear Customer, We are sorry for the inconvenience caused. Kindly share your Membership Details on this link: https://www.research.net/r/CLC3YPM and we will look into the matter - Swarali, Team OneAssist.

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S

Sukant Kumar Sahu

Mar 27, 2020

Without my knowledge oneassist m fee is deducted please cancel and refund it with notification it is refunded for further help contact me in my mobile

bikram sahoo
[protected]

cancel - oneassist wallet assist privilege plan on icici debit card - Comment #3668211 - Image #0

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A

Atul Nimsarkar

from Powai, Maharashtra

Mar 27, 2020

Hello,

I have never applied for any plan in OneAssist. Amount 1399/- is auto debiting from my credit card from last 3 years.

Kindly REFUND all my money that has been deducted from my account ASAP.

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I recieved message that oneassist wallet assist privilege plan rs 1899 will be charged against the plan on your icici bank credit/debit card.
I want to cancel oneassist wallet assist privilege plan on icici debit card.
It is not yet activated, so please cancel it before deduction of charges.
They are just redirecting call to different numbers each time.

Please cancel/deactivate this plan.
Date of incident : 20th march 2020

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

OneAssist Consumer Solutions Complaints & Reviews

File a complaint to OneAssist Consumer Solutions

OneAssist Consumer Solutions reviews & complaints page 33

without my permission withdraw money

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membership

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cancellation oneassist membership

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need refund

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fraud/verified calls in the name of oneassist solutions for recovery of fraudulent transaction.

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cancellation of one assist membership for hdfc bank

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cancellation of membership and refund

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charged without my consent

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please terminate my one assist policy plan

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auto deducted rs.1899/- on my credit card without any confirmation

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auto debit from my credit card

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one assist membership cancellation for hdfc credit card

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add zee business

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cancellation of one assist membership

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deactivate my membership

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cancellation of oneassist plan

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cancel - oneassist wallet assist privilege plan on icici debit card

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cancellation of one assist wallet assist privilege plan on icici debit card

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