OneAssist Consumer Solutions Complaints & Reviews

Hi,
I have insured my new phone last year while buying july 2019, my phone got display damage by accidentally last week by 14th april. Due to lockdown i dnt know how to proceed further. Yesterday (20 april) i registered for claim. But now they are saying that i should inform in 48 hrs. Even i was straight forward saying about the incidents in this pandemic situation. They were not ready understand customer situation. Very bad.

May 24, 2020

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Apr 22, 2020

OneAssist Consumer Solutions Customer Care's response Dear Gokul, We are sorry for the inconvenience caused. We never want our customers to feel this way. Kindly share your Membership Details or registered contact number on this link: http://survey.webengage.com/ws/~1qq44ps and we will assist you - Swarali, Team OneAssist.

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H

Hmimuthu

Nov 7, 2020

Previous Year Cancelled Member Plan
Again our account Money Debited Please refund
Membership ID : [protected]

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Address: 8-4-369/ff:3, block: 5, ambedkar nagar, site:3, NRR puram, borabanda , Hyderabad

Hi,

I have requested earlier to cancel my account, but the customer care people said that kindly use till your last date later will intimate once before your renewal, then u can decide if you want to continue or not. It's been repeated twice.

But I didn't got any information regarding the same & the amount is auto debited from my account. I really appreciate you if you cancel the same without troubling me further.

And I have no bother as if you say further as like already debited & use for an year.. but I don't want to repete it again.

My membership id: [protected]

Waiting for your mail regarding cancellation.

Regarding
Sriram

Aug 6, 2021

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

May 05, 2020

OneAssist Consumer Solutions Customer Care's response Dear Sriram, We regret the inconvenience caused. We have your forwarded your case to the relevant team, and shall hear back from us within 24 to 48 business hours - Nitesh, Team OneAssist

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Since the last 3 years you have been automatically deducting money from my account and i just found out i have been charged this year again. I would like to inform you that i have never used any of your services and wasn't even aware i have been a part of this plan. Is this how you want to loot your customers? Insurance plans should never be auto renewal. Please refund my money asap.

May 24, 2020

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Apr 21, 2020

OneAssist Consumer Solutions Customer Care's response Dear Ajay, We regret for the experience with us. We never want our customers to feel this way. Kindly share your Membership Details or registered contact number on this link: http://survey.webengage.com/ws/~1qq44ps and we will assist you - Nitesh, Team OneAssist.

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Last year they activated my wallet plan and charged 1399/- amount from my credit card. I complained and told to cancel but they not did the same. Even i told that i don't want to continue it in near future.

Again on 16/04/2020 amount being charged from my credit card without my knowledge and permission. I called the company for cancellations same day the ladies replied that with 48 hours it will be cancelled and with 7 working days refund will be made.
Know they calling me for the feedback?
You are very well versed in cheating and fooling the customers.

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

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Dear sir/mam

I am not interested continue with one assist hereafter. Please remove one assist... Last digit card number 7883 and mobile no [protected]

Regards,
Dinesh

Apr 20, 2020

Updated by Dinesh LK I don't need one assist. Please remove from my account...

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Website: oneassist.in

I still haven't received a refund yet. It's been 9 days. I got a successful message of cancelation, now where is the refund. Please check.

OneAssist relationship number: 6638003
Name:- Obito Uchiha/Akash Padole
Mobile no. :- [protected]
Credit card number ending:- 0790

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One assist solutions has charged inr.1399 on my credit card without my consent. I have not recieved any formal or informal email or text from them before the withdrawal which should be the ideal way of working. This is not the right protocol and it is a criminal act to not inform the customer (About whether the customer would like to continue for the next year with the company or not) and simply use his card without informing him prior.

I want to cancel the one assist programme and demand and immediate refund of my amount.
My one assist relationship no. Is 6732263.

Inr1, 399.00 debited on credit card xx4005 on 16-apr-20. Info:oneassist consu.

May 29, 2020

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Apr 20, 2020

OneAssist Consumer Solutions Customer Care's response Dear Sajid, We regret the inconvenience caused. Rest assured, we have forwarded your case to the concerned team and they shall get in touch with you within 1 - 2 business working days - Nitesh, Team OneAssist

Verified Support

Apr 20, 2020

OneAssist Consumer Solutions Customer Care's response Dear Sajid, As per the update, our executive tried contacting you but your number is temporarily disconnected. Hence, we have done the cancellation of the plan and the refund for the same shall be reflected in your account within 5 - 7 working days. We sincerely hope that you and your family are safe during these testing times - Swarali, Team OneAssist.

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A

abhijitmaity

Jul 17, 2021

Cancellation of one assist insurance plan
Hi,

I see there is a debit for Rs.1399/- from my account for OneAssist plan on 17/07/2021.
I am not sure what that means and I didn't give any authorization to debit my money for this plan.
Please refund back my money to my same ICICI account.

Abhijit Maity
Mobile No. [protected].

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One assist fraud company including hdfc
Cancellation of one assist membership
I am a hdfc bank credit card holder. The bank has auto debited rs. 1899/- from my credit card number ending with 8981 without my concern on date:09/09/2020. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1899/- otherwise file a case at district consumer court.
Raju. [protected]

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Apr 17, 2020

OneAssist Consumer Solutions Customer Care's response Dear Raju, We regret the inconvenience caused. We never want our customers to feel that way. We have forwarded to your case to the relevant team and you shall hear back from us within 24 -48 business working days - Nitesh, Team OneAssist

Verified Support

Apr 17, 2020

OneAssist Consumer Solutions Customer Care's response Dear Raju, As per your conversation with our executive we have done the cancellation of the plan. The SR 5982034 and the refund of Rs.1899 shall be reflected in your account within 5 - 7 working days. We sincerely hope that you and your family are safe during these testing times - Nitesh, Team OneAssist.

May 01, 2020

Updated by Rajumasih Not refund of Rs.1899 in my a/c

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Hi,
I requested one assit to deactivate my membership last tear in august as an amount of rs.1499/- was debited from my account with any prior notice. They didn’t deactivate my membership and kept asking me to contact here and there. Then i was told that i can keep my membership and they will revert half the amount charged to me with less benefits of the membership but i didn’t received any amount till date. Oneassist is too restraint in deactivating the membership.
Therefore, i request you to deactivate my membership before they charge me more money in this year as well because the renewal will be done automatically in a month or two.
Relationship no.- 5093189

Thanks,
Ravi

Apr 29, 2020

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Apr 16, 2020

OneAssist Consumer Solutions Customer Care's response Dear Ravi, We are sorry for the inconvenience caused. We have forwarded your case to the concerned team. Please allow us some time and we will get back to you - Swarali, Team OneAssist.

Verified Support

Apr 16, 2020

OneAssist Consumer Solutions Customer Care's response Dear Ravi, As per the update received, our executive spoke to you. Kindly share your till date bank statement so that we can assist you further - Swarali, Team OneAssist.

Apr 16, 2020

Updated by Ravi_Hitman Hi, I have shared my bank statement from August 30, 2019 till December 2019 as per my discussion with your executive.

Verified Support

Apr 17, 2020

OneAssist Consumer Solutions Customer Care's response Dear Ravi, As per the update received from our team, our executive spoke to you. As requested, your membership cancellation is processed and refund for the same will be credited in your account within 4-5 working days - Swarali, Team OneAssist.

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I’m hdfc bank credit card holder. The bank has auto debited rs 1399+100/-
From my credit card number ending with 6072 without my concern on date 16/03/2020
And i complain about it on 30/03/2020 and i didn’t get my refund yet so refund my money as soon as possible
Oneassist relationship number:[protected]
Name:- saddam khan
Creditcard number ending:- 6072

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OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Apr 13, 2020

OneAssist Consumer Solutions Customer Care's response Dear Saddam, We are sorry for the trouble. We have forwarded your case to the concerned team. Please allow us some time and we will get back to you - Nitesh, Team OneAssist.

Verified Support

Apr 13, 2020

OneAssist Consumer Solutions Customer Care's response Dear Saddam, As per the update received from our team, the refund was already done on[protected]. Kindly check with your respective bank for the same - Swarali, Team OneAssist.

Apr 16, 2020

Updated by Skhanaddam Yesterday I went to my bank, I spoke to them, so they told that no refund of 1399 has come, now whom should I talk to?

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There

I received sms from icic bank that rs-1399/- deducted from my credit card to one assist plan. Without my permission.. I also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap
Date of incident : 10 apr 2020
Icic credit card no.5xxx9003

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May 14, 2020

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Apr 13, 2020

OneAssist Consumer Solutions Customer Care's response Dear Nethrashree, We are sorry for the inconvenience caused. Please provide your registered contact number or membership id on the given link - http://survey.webengage.com/ws/~1qq44ps and we shall process your request - Nitesh, Team OneAssist

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I have recieved calls from :-
[protected]
[protected]
[protected]
Representing OneAssist Consumer solution regarding recovery of fraudulent transaction from my HDFC account kindly authenticate above numbers and send authentication mail to me as soon as possible.
E mail id: seemapiyush[protected]@gmail.com

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Address: 707-708-709, Acme Plaza, Andheri – Kurla Road, Andheri (E) Mumbai Mumbai City District Maharashtra India - 400059

I received sms from hdfc bank that rs-2599/- deducted from my credit card no ending with 9141 to one assist plan on 21/03/2020. Without my permission.. I also got a mail and a post from one assist team. I don't like to use this one assist service. So, pls cancell my one assist membership. Cancel this membership and pls refund my rs: of 2599/- amount in my credit card number ending with 9141.

Please deactivate and refund my money
Date of incident: 21/03/2020
Hdfc cc no: ending with 9141

My one assist membership no: 10322826

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Apr 13, 2020

OneAssist Consumer Solutions Customer Care's response Dear Ganesh, We are sorry for the inconvenience caused. We have forwarded your case to the concerned team. Please allow us some time and we will get back to you - Nitesh, Team OneAssist.

Apr 13, 2020

Updated by ganesh_kumar96 thank you and i will be waiting for your response

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I am a hdfc bank credit card holder. The bank has auto debited rs. 1899/- from my credit card number ending with 2234 without my concern on date:04/04/2020. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1899/-
Name. Manukumar m n
Membership is.[protected]
Credit card ending no.2234
Email. [protected]@gmail.com

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May 9, 2020

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Apr 08, 2020

Updated by Manumn2020ag Mobile no.[protected]

Verified Support

Apr 08, 2020

OneAssist Consumer Solutions Customer Care's response Dear Manukumar, We are sorry for the inconvenience caused. We have forwarded your case to the concerned team. Please allow us some time and we will get back to you - Swarali, Team OneAssist.

May 18, 2020

Updated by Manumn2020ag Please inform me current status of my complaint.

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Oneassist relationship number : 841072

I see that you have taken rs. 1399 on 31 march 2020 from my hdfc credit card no. Xxxx xxxx xxxx xx09
I was not informed of this charge before you debited my account.
You need to refund my money.
I have not given my consent to directly debit my account.

I wish to cancel my membership of oneassist with immediate effect.
Please cancel my membership, please do not take any of my money and please confirm the cancellation by email.

There is no link at the website to cancel the membership.
Give me my money back, please.

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Apr 08, 2020

OneAssist Consumer Solutions Customer Care's response Dear Mohan, We are sorry for the inconvenience caused. We have forwarded your case to the concerned team. Please allow us some time and we will get back to you - Swarali, Team OneAssist.

Verified Support

Apr 09, 2020

OneAssist Consumer Solutions Customer Care's response Dear Mohan, As per the update received from our team, our executive spoke to you. As requested, your membership cancellation is processed and refund for the same will be credited in your account within 4-5 working days - Swarali, Team OneAssist.

Apr 16, 2020

Updated by mohankumar999 No action was taken from one assist to refund my money as our converation and once again i am requesting you to cancel my membership and refund money early as promissed by you in the last mesage

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I am a hdfc bank credit card holder. I am not interested about this service and don't want this membership any more. So cancel the membership plan asap.

Name :- Alok Kumar
Credit card number ending :- 5668
One Assist member Ship id - 2650474

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Address: pune

Respected sir/ mam,

Yesterday i have check my hdfc bank credit card statement without any confirmation oneassist consumer charged 1899/- from my card.

After check i have call oneassist customer care raised complaint cancel this policy & refund my full payment. They raised complaint but we are call many time for follow they doesn't share proper details.

Today i called customer care about refund process they said your service activate from 1st march 2020 and amount deducted 30st march 2020.

They try to convince not cancel policy. Please check the same & process refund my full amount.

May 7, 2020

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Apr 06, 2020

OneAssist Consumer Solutions Customer Care's response Dear Naima, We are sorry for the inconvenience caused. Kindly share your Membership Details on this link: https://www.research.net/r/CLC3YPM and we will look into the matter - Swarali, Team OneAssist.

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Cancellation of one assist membership
I am an hdfc bank credit cardholder. The bank has auto debited rs. 1299/- from my credit card number ending with 4445 without my concern on date:03/04/2020. I am not interested about this service and don't want this membership any more. To cancel the membership and refund this debited amount of rs.1299/-

Oneassist relationship number:6609891
Name:- sandeep kumar roy
Mobile no.:- [protected]
Credit card number ending:- 4445

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May 4, 2020

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Apr 03, 2020

OneAssist Consumer Solutions Customer Care's response Dear Sandeep, We are sorry for the inconvenience caused. We have forwarded your case to the concerned team. Please allow us some time and we will get back to you - Swarali, Team OneAssist.

Verified Support

Apr 03, 2020

OneAssist Consumer Solutions Customer Care's response Dear Sandeep, As per the update received from our team, our executive spoke to you. As requested, your membership cancellation is processed and refund for the same will be credited in your account within 4-5 working days - Swarali, Team OneAssist.

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When i was introduced to one assis plan i was informed that for this plan subscription one time payment is required and lifetime applicable but now after one year again rs 1899 is deducted from my credit card ending with 8219. I don't want this one assist subscription anymore. Please cancel my subscription for one assist and refund the amount deducted for this year.

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Mar 29, 2020

Updated by SHANMUKHA D.N. My one assist relationship id : [protected]

Verified Support

Mar 30, 2020

OneAssist Consumer Solutions Customer Care's response Dear Shanmukha, We are sorry for the inconvenience caused. We have forwarded your case to the concerned team. Please allow us some time and we will get back to you - Swarali, Team OneAssist.

Verified Support

Mar 30, 2020

OneAssist Consumer Solutions Customer Care's response Dear Shanmukha, Kindly share your Membership details on this link: https://www.research.net/r/CLC3YPM so that we can assist you accordingly - Swarali, Team OneAssist.

Verified Support

Apr 01, 2020

OneAssist Consumer Solutions Customer Care's response Dear Shanmukha, Thank you for providing us with your Membership Details. We have forwarded your case to the concerned team. Please allow us some time and we will get back to you - Swarali, Team OneAssist.

Verified Support

Apr 01, 2020

OneAssist Consumer Solutions Customer Care's response Dear Shanmukha, As per the update received, our executive spoke to you. We have processed your Membership cancellation. Refund for the same will be reflected in your account within 4-5 working days. If you need any further assistance we are here to help you - Swarali, Team OneAssist.

Apr 09, 2020

Updated by SHANMUKHA D.N. Already 6 working days over from April 1st. Till now I haven't received my refund. Please check and let me know on this.

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Address: 560043

I am a hdfc bank credit card holder. The bank has auto debited rs. 1399/- from my credit card number ending with 7360 without my concern on date:09/03/2020. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1399/-

Oneassist relationship number : not given
Name :- nanjunda swamy j
Mobile no. :- [protected]
Credit card number ending :- 7360

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Apr 30, 2020

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Mar 30, 2020

OneAssist Consumer Solutions Customer Care's response Dear Nanjunda Swamy J, We are sorry for the inconvenience caused. We have forwarded your case to the concerned team. Please allow us some time and we will get back to you - Swarali, Team OneAssist.

Verified Support

Mar 30, 2020

OneAssist Consumer Solutions Customer Care's response Dear Nanjunda Swamy J, As per the update received, our executive spoke to you. We have processed your Membership cancellation. Refund for the same will be reflected in your account within 4-5 working days. If you need any further assistance we are here to help you - Swarali, Team OneAssist.

OneAssist Consumer Solutions Complaints & Reviews

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OneAssist Consumer Solutions reviews & complaints page 33

claim rejected

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request to cancel my account

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enhanced wa privilege single plan - 1001257491

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cheating

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please refund and deactivate one assist mfee

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haven't received a oneassist membership refund yet - cancellation completed

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unwarranted use of my credit card without formally or informally reminding.

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without my permission withdraw money

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membership

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cancellation oneassist membership

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need refund

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fraud/verified calls in the name of oneassist solutions for recovery of fraudulent transaction.

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cancellation of one assist membership for hdfc bank

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cancellation of membership and refund

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charged without my consent

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please terminate my one assist policy plan

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auto deducted rs.1899/- on my credit card without any confirmation

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auto debit from my credit card

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one assist membership cancellation for hdfc credit card

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one assist insurance

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