OneAssist Consumer Solutions Complaints & Reviews

When i was introduced to one assis plan i was informed that for this plan subscription one time payment is required and lifetime applicable but now after one year again rs 1899 is deducted from my credit card ending with 8219. I don't want this one assist subscription anymore. Please cancel my subscription for one assist and refund the amount deducted for this year.

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Mar 29, 2020

Updated by SHANMUKHA D.N. My one assist relationship id : [protected]

Verified Support

Mar 30, 2020

OneAssist Consumer Solutions Customer Care's response Dear Shanmukha, We are sorry for the inconvenience caused. We have forwarded your case to the concerned team. Please allow us some time and we will get back to you - Swarali, Team OneAssist.

Verified Support

Mar 30, 2020

OneAssist Consumer Solutions Customer Care's response Dear Shanmukha, Kindly share your Membership details on this link: https://www.research.net/r/CLC3YPM so that we can assist you accordingly - Swarali, Team OneAssist.

Verified Support

Apr 01, 2020

OneAssist Consumer Solutions Customer Care's response Dear Shanmukha, Thank you for providing us with your Membership Details. We have forwarded your case to the concerned team. Please allow us some time and we will get back to you - Swarali, Team OneAssist.

Verified Support

Apr 01, 2020

OneAssist Consumer Solutions Customer Care's response Dear Shanmukha, As per the update received, our executive spoke to you. We have processed your Membership cancellation. Refund for the same will be reflected in your account within 4-5 working days. If you need any further assistance we are here to help you - Swarali, Team OneAssist.

Apr 09, 2020

Updated by SHANMUKHA D.N. Already 6 working days over from April 1st. Till now I haven't received my refund. Please check and let me know on this.

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Address: 560043

I am a hdfc bank credit card holder. The bank has auto debited rs. 1399/- from my credit card number ending with 7360 without my concern on date:09/03/2020. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1399/-

Oneassist relationship number : not given
Name :- nanjunda swamy j
Mobile no. :- [protected]
Credit card number ending :- 7360

Apr 30, 2020

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Mar 30, 2020

OneAssist Consumer Solutions Customer Care's response Dear Nanjunda Swamy J, We are sorry for the inconvenience caused. We have forwarded your case to the concerned team. Please allow us some time and we will get back to you - Swarali, Team OneAssist.

Verified Support

Mar 30, 2020

OneAssist Consumer Solutions Customer Care's response Dear Nanjunda Swamy J, As per the update received, our executive spoke to you. We have processed your Membership cancellation. Refund for the same will be reflected in your account within 4-5 working days. If you need any further assistance we are here to help you - Swarali, Team OneAssist.

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Address: Jhajjar, Haryana

Hello there

I received sms from icici bank that rs-1399/- deducted from my credit card to one assist plan. Without my permission.. I also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap
Date of incident : 19.14hrs. 28 march 2020
Kotak credit card no. Xx6007
Oneassist relationship number : 6591448

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Mar 30, 2020

OneAssist Consumer Solutions Customer Care's response Dear Sandeep, We are sorry for the inconvenience caused. We have forwarded your case to the concerned team. Please allow us some time and we will get back to you - Swarali, Team OneAssist.

Verified Support

Mar 30, 2020

OneAssist Consumer Solutions Customer Care's response Dear Sandeep, As per the update received, our executive tried getting touch with you but your phone was unreachable. We have processed your Membership cancellation. Refund for the same will be reflected in your account within 4-5 working days. If you need any further assistance we are here to help you - Swarali, Team OneAssist.

Apr 08, 2020

Updated by sandeepcacoria Swarali,
Thanks for your update but not received yet

Apr 14, 2020

Updated by sandeepcacoria Not received yet...

And i am not available on phone because right now i am in international roaming if you want to discuss only on wts app on same no..

Can you please confirm how much time will you take

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S

sandeepcacoria

Apr 8, 2020

Not received yet

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Address: prabhat colony, Amravati, Maharashtra, 444605

We are very uncomfortable for not availability of ZEE business on SUN TV. we are newly near about sun tv customer. so, please add zee business, Disney, Sony pix in monthly 254 rs package.

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Address: 600106

Cancellation of one assist membership
I am a hdfc bank credit card holder. The bank has auto debited rs. 2199/- from my credit card number ending with 6980 without my concern on date:19/03/2020. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs 2199/-

Oneassist relationship number : 10260564
Name :- dhivyabharathi
Credit card number ending :- 6980

Apr 24, 2020

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Mar 24, 2020

OneAssist Consumer Solutions Customer Care's response Dear Dhivyabharathi, We are sorry for the inconvenience caused. We have forwarded your case to the concerned team. Please allow us some time and we will get back to you - Swarali, Team OneAssist.

Verified Support

Mar 24, 2020

OneAssist Consumer Solutions Customer Care's response Dear Dhivyabharathi, As per the update received, our executive spoke to you. As per your request, the membership cancellation has been processed. And the refund for the same has been initiated and will reflect in your account within 4-5 working days. If you need any further assistance we are here to help you - Swarali, Team OneAssist.

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Address: Bangalore, Karnataka

Hello there

I received estatement from hdfc bank today that rs-1399/- deducted from my credit card to one assist membership fee. Hdfc customer rang information. I have cancelled through my membership through customer care. The customer executive had promised that they have accepted my request. Now without my consent one assist has deducted from my credit card. I am fed of calling customer care executive.

Please deactivate and refund my money asap
Name: manjunath b v
Date of incident : 21/03/2020
Hdfc credit card no. Xx9890
Membership no: 1820987
Email :

Details

Apr 23, 2020

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Mar 23, 2020

OneAssist Consumer Solutions Customer Care's response Dear Customer, We are sorry for the inconvenience caused. We have forwarded your case to the concerned team. Please allow us some time and we will get back to you - Swarali, Team OneAssist.

Verified Support

Mar 23, 2020

OneAssist Consumer Solutions Customer Care's response Dear Customer, As per the update received from our team, our executive tried contacting you but your contact number is temporary out of service. As requested by you, membership cancellation is being processed and refund for the same will be credited in your account within 4-5 working days. Kindly refer to the mail sent to you on your registered email address - Swarali, Team OneAssist.

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Address: Coimbatore, Tamil Nadu, 641105

Sir/ma'am,
For the last two years, i have been charged rs 1899 from my axis bank account for some oneassist plan. I am unable to unsubscribe this plan from their official app. I wish to unsubscribe from the plan (April 2020 and onwards). Following are the subscription details:

Oneassist relationship number: 4152572.

Account number : x5514

Apr 23, 2020

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Mar 23, 2020

OneAssist Consumer Solutions Customer Care's response Dear Abirami, We are sorry for the inconvenience caused. We have forwarded your case to the concerned team. Please allow us some time and we will get back to you - Swarali, Team OneAssist.

Verified Support

Mar 23, 2020

OneAssist Consumer Solutions Customer Care's response Dear Abirami, As per the update received from our team, our executive got in touch with you. As requested by you, the Membership cancellation is being processed. If any further assistance needed we are here to help you - Swarali, Team OneAssist.

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Axis Bank Customer Care

from Pune, Maharashtra

Mar 23, 2020

Hi, we request you to call our Phone Banking [protected]/ [protected] numbers for further assistance. Regards, Team Axis Bank

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A

Anvesh Kalyansetty

Mar 27, 2020

Hello there

I Received SMS from HDFC BANK that RS-1899/- deducted from my credit card to ONE ASSIST Membership Fee. without my permission.

Please deactivate it immediately and refund my money ASAP

OneAssit membership ID [protected].
Date of incident :13:17hrs.[protected].
HDFC Credit Card : XX 8761.

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Y

yk1802

from Hyderabad, Telangana

Mar 27, 2020

Hello Sir, I have been charged for activation of OneAssist membership WITHOUT A PROPER COMMUNICATION OR INFORMATION, OR ATLEAST ASKING RESPECTFUL WILLINGNESS OR INTEREST in activation of membership. I would like you to cancel it as early as possible.
Credit card ending with 6670.
HDFC BANK, CHAMPAPET, HYDERABAD.
PHONE NO. [protected].

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I recieved message oneassist wallet assist privilege plan rs 1899 will be charged against the plan on your icici bank credit/debit card in the next few days.

I want to cancel this plan. I called customer care of oneassist but they are not assuring me that amount won't be deducted.

Cancel / deactivate this plan asap.

Date on incident : 20th march 2020

Apr 24, 2020

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Mar 23, 2020

OneAssist Consumer Solutions Customer Care's response Dear Customer, We are sorry for the inconvenience caused. Kindly share your Membership Details on this link: https://www.research.net/r/CLC3YPM and we will look into the matter - Swarali, Team OneAssist.

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S

Sukant Kumar Sahu

Mar 27, 2020

Without my knowledge oneassist m fee is deducted please cancel and refund it with notification it is refunded for further help contact me in my mobile

bikram sahoo
[protected]

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A

Atul Nimsarkar

from Powai, Maharashtra

Mar 27, 2020

Hello,

I have never applied for any plan in OneAssist. Amount 1399/- is auto debiting from my credit card from last 3 years.

Kindly REFUND all my money that has been deducted from my account ASAP.

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I recieved message that oneassist wallet assist privilege plan rs 1899 will be charged against the plan on your icici bank credit/debit card.
I want to cancel oneassist wallet assist privilege plan on icici debit card.
It is not yet activated, so please cancel it before deduction of charges.
They are just redirecting call to different numbers each time.

Please cancel/deactivate this plan.
Date of incident : 20th march 2020

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

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Address: G01,SK GOKULAM, COCUNUT GRROVE LAYOUT, HORAMAVU MAIN ROD, BANASAWADI,, 560043

I received sms from hdfc - deducted from my account to one assist plan on last without my permission. I dont even know the company i never used any service from the company please cancel my renewal and refund asap

Same thing happened last year also. I called more than 3 times customer care and told to cancel the account. First they refused to cancel my account. After arguing he said he will cancel it. Again recently without information they took rs 3600 for my account. This is a fraud company. Every year they deducting huge amount. Customer care also very talking very rude,

Am planning to file the complaint against one assist. This is applicable for hdfc also

Check the attached image date

I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount.

Apr 20, 2020

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Mar 20, 2020

OneAssist Consumer Solutions Customer Care's response Dear Abhilash, We understand the frustration such a situation would cause, and regret the same. In order to process your request, we need your registered Membership ID or contact details on the given link - https://www.research.net/r/CLC3YPM and you would hear from us within 2 working days - Nitesh, Team OneAssist.

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Address: Visakhapatnam, Andhra Pradesh, 530003

I received call from icici bank and they just given information about one assist plan. After than they automatically activated that plan. On 16.03.2020 they deducted rs.1899/- from my saving a/c without my permission. I don't need that plan. Please deactivate this plan and refund my money asap. Make sure to deactivate this plan, if not i will raise the complaint against this plan in cyber crime

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

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K

Kocha madhavi

Apr 14, 2020

On 18th march i was raise the complaint against one assist plan of icici, they were reply me like cancellation of this plan was under process.but still now the debited amount was not credited to my account.please refund my money to my account.

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Address: 707-708-709, Acme Plaza, Andheri – Kurla Road, Andheri (E) Mumbai Mumbai City District Maharashtra India - 400059, Mumbai City, Maharashtra, 400059

Sir
I am a hdfc credit card holder.
I got a call from one assist regarding their plans but for some reason i can't able to continue this plan.
So, i like to cancel/ deactivate oneassist plan (1899) which was activate on 16th march 2020.

Oneassist relatioship number : 10280641
Credit card ending with : 2653

Thanks and regards,
Naveen kumar

Apr 18, 2020

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Mar 18, 2020

OneAssist Consumer Solutions Customer Care's response Dear Naveen, We are sorry to see you go. The details have been forwarded to the concerned department, plan cancellation shall be initiated soon. We hope to serve you again in the future. Regards, Team OneAssist.

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S

sivaprasad vaddi

Mar 19, 2020

Dear Sir/Madam

Please stop stop or deactivate my membership no-[protected], this service activate with out my knowledge so please stop this service to me

Thank you

Reply

OneAssist Consumer Solutions Customer Care's response, Apr 2, 2020

Verified Support

Dear Shivaprasad, We are sorry for the inconvenience caused. We have forwarded your case to the concerned team. Please allow us some time and we will get back to you - Swarali, Team OneAssist.

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Address: 9-1-224/2,Lakshmi Hyundai, CBM Compound,Rama Talkies Road, Visakhapatnam, Andhra Pradesh, 530003

I received call from icici bank and they just given information about one assist plan.After than they automatically activated this plan .Yesterday they deducted Rs.1899/- from my saving a/c without my permission.i don't need this plan.please deactivate this plan and refund my money ASAP.make sure to deactivate this plan, If not, i will raise the complaint against this plan in cyber crime.

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

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Address: Opposite Rahuls gym, 403516

What the # is this one assist?? We spoke on the phone last year that i don't want to continue with one assist and still you guys are deducting my money.. I'm drowning in credit card loans and on top of that you guys are #ing around. Please put it in your # brains that i don't want to continue with one assist. Please refund my money..

#!!! # off and refund my money asap

Apr 19, 2020

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Mar 17, 2020

OneAssist Consumer Solutions Customer Care's response Dear Clayton, We regret the inconvenience. As per the update from the team, the cancellation request has been processed with SR#5807489 for a refund of Rs.1399 which will reflect within 4-5 working days in your account. We tried contacting you but the number was not reachable. Hence, We have sent you an email with the same details. Regards, Nitesh - Team OneAssist.

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Address: 208011

This company is total fraud. I had bought 2 years of warranty for air-conditioner. They sent me activation code by email. That code was the invalid, i tried according to their guidelines within required time. Also contacted oneassist customer care, that code didn't even work for customer care executive. He said he has filed complaint to other department and i will get call for resolution within 48 hours but i didn't get any call from them. I contacted them but didn't get a solution for same. I can't even return the product because time to return the product has expired. They seriously cheated me and i lost my money. Please help me with this.

Apr 19, 2020

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Mar 13, 2020

Updated by dixitpragya6 I'm really disappointed. Please cancel my warranty and refund my money.

Verified Support

Mar 17, 2020

OneAssist Consumer Solutions Customer Care's response Dear Customer, we understand the kind of frustration in this situation. We request you to kindly provide us your registered mobile number or membership ID on this given link: https://www.research.net/r/CLC3YPM and we shall look into this matter on a priority basis. Regards, Nitesh Team OneAssist.

Verified Support

Mar 19, 2020

OneAssist Consumer Solutions Customer Care's response Dear Customer, As per the update received by our team. Your plan has been activated since 13/03/2020, where the customer ID is 10258445 and Membership ID [protected]. Kindly confirm the same. We would never want our customers to feel this way. Regards, Nitesh Team OneAssist.

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Hello there

I received sms from icici bank that rs-1899/- deducted from my credit card to one assist plan. Without my permission.. I also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap
Date of incident : 08:30 hrs 06 mar
Oneassist sr number:[protected]
Phone number-[protected]

Apr 11, 2020

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Mar 11, 2020

OneAssist Consumer Solutions Customer Care's response Dear Syed,

Greetings from OneAssist!!!

We are sorry to see you go.

We have forwarded your details to our team and you should expect a call within 24 hours. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused.

Future communications will be done on your registered email id. We request you to write to us at our registered email id which is [protected]@oneassist.in in case of any query.

We appreciate your patience in the interim.

Regards

Team OneAssist

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Address: Chennai, Tamil Nadu, 600073

Hello,

I request you to refund debit of rs 2999 for one assist membership on my hdfc bank credit card. I did not give any verbal or written consent to debit the membership amount.in fact two years back same situation arrived and i requested the one assist team to not not debit my hdfc credit card without getting any consent from me. But to my disappointment, same unprofessional behavior is repeated again. Kindly refund the debited amount of rs 2999 my credit card.
Card no 489377*2287
Membership id field29

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

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P

Phe

Mar 10, 2020

It is such a fraud company no should ever buy their insurance. There is not even one case where they have actually provided their insurance . I have wasted my rs. 3800. And they have rejected my claim by stating I submitted my case late As that was not the case.

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Address: sivakripa ,sasthavattom,kattaikonam p o tvm -695584, Thiruvananthapuram, Kerala

I received sms from icici bank that rs-1397/- deducted from my debit card to one assist plan. Without my permission.. I also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my debit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap
Date of incident : 08.02hrs. 6 feb 2017
Debit card no. Xxxx93
Oneassist relationship number : sr[protected]

Apr 9, 2020

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Mar 09, 2020

OneAssist Consumer Solutions Customer Care's response Dear Customer,

Greetings from OneAssist!!!

We regret any inconvenience caused to you.

We are unable to locate your account using the given SR number. Request you to share your OneAssist customer ID or registered contact details by emailing us at [protected]@oneassist.in.

Once we receive the details, our team will contact you within 24 hours to get your issue resolved. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

Future communications will be done on your registered email id, as any account details shared here can be publicly viewed and can be misused. We request you to write to us on the above mentioned email id if you have any query.

Looking forward to hear from you.

Regards

Team OneAssist

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Address: 686577

I received sms from icici bank that rs-1899/- deducted from my account to one assist plan on 06/03/20 without my permission. I dont even know the company i never used any service from the company please cancel my renewal and refund asap

Date of incident : 06/03/2020

Sms - 1
Dear customer, we have registered request for renewal of policy wa privilege single rs. 1899 for oneassist. Your request no. Sr[protected] dated 06-mar-20 will be completed in 1 wkg day.

Sms - 2
Sr[protected]: dear customer, we have completed your request for renewal of oneassist.

Transaction detail - ppl/wpp_sr[protected]renewl policy of

Name - jerin joy

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Mar 09, 2020

OneAssist Consumer Solutions Customer Care's response Dear Customer,

Greetings from OneAssist!!!

We regret any inconvenience caused to you.

We are unable to locate your account using the given SR number. Request you to share your OneAssist customer ID or registered contact details by emailing us at [protected]@oneassist.in.

Once we receive the details, our team will contact you within 24 hours to get your issue resolved. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

Future communications will be done on your registered email id, as any account details shared here can be publicly viewed and can be misused. We request you to write to us on the above mentioned email id if you have any query.

Looking forward to hear from you.

Regards

Team OneAssist

Mar 10, 2020

Updated by Jerinjoy.n Dear oneassist team I don't have any Oneassist ID, your mail which is not showing in the message it's not visible.

May 06, 2020

Updated by Jerinjoy.n I didn't get any necessary action till today.

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Address: Mumbai City, Maharashtra

Inr 1899 has been deducted from my icici bank account for renewal of one assist plan. I have not agreed to that.. Kindly cancel the renewal and reimburse the amount to me. The service request with my bank was generated without prior information to me. The intentions seem malafide. The whole wallet protection plan seems like a shady deal. I am wondering if the bank is in on this knowingly.

Apr 17, 2020

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Mar 09, 2020

OneAssist Consumer Solutions Customer Care's response Dear Customer,

Greetings from OneAssist!!!

We regret any inconvenience caused to you.

We are unable to locate your account. Request you to share your OneAssist customer ID or registered contact details by emailing us at [protected]@oneassist.in.

Once we receive the details, our team will contact you within 24 hours to get your issue resolved. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

Future communications will be done on your registered email id, as any account details shared here can be publicly viewed and can be misused. We request you to write to us on the above mentioned email id if you have any query.

Looking forward to hear from you.

Regards

Team OneAssist

OneAssist Consumer Solutions Complaints & Reviews

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