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OneAssist Consumer Solutions Complaints & Reviews

www.oneassist.in

3.9

Updated: Sep 16, 2025

Complaints 4081

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3094

Unresolved

987

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OneAssist Consumer Solutions reviews & complaints page 31

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Address: Hno-212,street no-10, Islampur,Gurgaon,Haryana-122001

I had raised a complaint against my iphone xr mobile accidental insurance. My phone had came out of my pocket while i was driving my bike. They are just rejecting my claim by saying that it is the case of negligence.. How can it be the case of negligence. It is not my fault that the mobile came out of my pocket when i crossed a breaker as it was night time and dark and nothing was visible. I have been paying bills since 1 year... And now at this time you are not accepting the claim

+1 photos

Aug 10, 2021

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

May 25, 2020

OneAssist Consumer Solutions Customer Care's response Dear Navi, Please provide your registered contact details or membership id on this link http://survey.webengage.com/ws/~1qq44ps and our team shall go through your case and connect with you - Team OneAssist.

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Address: F-103, EAST VINOD NAGAR, DELHI-110091

I am raise a request for ac servicing/repairing on[protected] but till date your engineer not visit my home. As on date[protected] i am online chat with your executive and he/she confirm me tech visit to your home 48 hours... But till date[protected] your tech not comes... Pls solve my problem as soon as possible either refund my membership money...

Thanks
Harish bisht
[protected]

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

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Address: 47.Weavers Colony ,South Kallidaikurichi

Hello Sir please stop my relationship this month,
My Relationship no 1972083
MY cell No [protected]

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Dear sir please deactivate my one assist plan
membership id-[protected]

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My membership no : [protected]. May 2019 itself i asked one assist to cancel my membership they told we will cancel your membership. But on 15th may 2020 they renew my membership from one assist without any notice. I want to cancel my membership and refund my money to my hdfc credit card.

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May 21, 2020

Updated by magicrumble 21st May 2020 morning i have call from one assist about membership cancellation & refunding. I told them about last year may-2019 itself i cancelled my membership, without prior notice you renew my membership when i spoke about this they put my call on hold, when they hold my call it's just 7 minutes 11 seconds till 50 minutes 43 seconds they hold my call and cut it themself. I want to cancel Membership and refund my amount to my credit card because they never intimate they going to renew my membership. When i speak cancellation on May-2019 they told me the membership will be cancel in 45 days. But now they renew my membership.

Membership ID - [protected]

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I had asked to cancel my one assist plan on 06/05/2020. The same was set for renewal on 10/05/2020. They had tried to coax me to retain the membership but i refused. Only on 12/05/2020 i recieved a mail saying that have cancelled the membership. But unfortunately on 15/05/2020, they have deducted 1601 from my hdfc credit card towards renewal. I was alerted about this via sms from hdfc.
This is totally unfair and a fraud.

Dr. Antony sebastian
+91 [protected]

+3 photos

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

May 21, 2020

Updated by Dr. Antony Sebastian HDFC credit card : 4572 XXXX XXXX 1646

ID proof : driving licence

Verified Support

May 21, 2020

OneAssist Consumer Solutions Customer Care's response Dear Antony, We are sorry for such an experience. Your case has been forwarded to the relevant team. Please allow us 1 - 2 working days and our executive shall get in touch with you - Nitesh, Team OneAssist

Verified Support

May 21, 2020

OneAssist Consumer Solutions Customer Care's response Dear Antony, The plan cancelation has been done and the refund has been initiated with SR #6094728. The amount shall be credited back in your account within 5 - 7 working days. Your patience will be appreciated in the meantime - Nitesh, Team OneAssist

May 31, 2020

Updated by Dr. Antony Sebastian Kindly note I have still not got my Rs1601 refund after 9 days.

Jun 05, 2020

Updated by Dr. Antony Sebastian Hello I still haven't got any refund for rs 1646.

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My laptop recently got some weird vertical lines on them and they spread across the whole screen. This happened on 10th of May 2020. Can you please assist me, it was under one assist prolong 2-year warranty. I can't see the screen of my laptop properly.

Laptop - MacBook Air 2017 128 GB 8GB ram

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I received statement from hdfc bank that rs-1399/- deducted from my credit card to one assist plan. Without my permission.. I dont given any permission to the company for renewal and also not received any mail from one assist for auto renewal and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap
Date of incident : 6th june 2020
Hdfc credit card no. Xx6338
Oneassist relationship number : 4312044

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OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

May 20, 2020

Verified Support

Dear customer, we are sorry for the inconvenience caused. Your case has been forwarded. Please allow some time to work on it and get back to you - Nitesh, Team OneAssist.

OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

May 20, 2020

Verified Support

Dear customer, Your plan has been deactivated and the refund process has been initiated with SR #6199237. The amount shall be credited in your origin account within 5 - 7 working days. Your patience is highly appreciated in the mean time - Nitesh, Team OneAssist

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Cancellation of one assist membership
I am a hdfc bank credit card holder. The bank has auto debited rs. 1399/- from my credit card number ending with 4028 without my concern on date:13/05/2020. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1399/-

Oneassist relationship number : 4364033
Name :- patel hasitkumar manubhai
Mobile no. :- [protected]
Credit card number ending :- 4028

+1 photos

Aug 5, 2021

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

May 19, 2020

OneAssist Consumer Solutions Customer Care's response Dear customer, we regret the inconvenience caused. Please allow us 24 - 48 working hours to get in touch with you - Nitesh, Team OneAssist

Verified Support

May 19, 2020

OneAssist Consumer Solutions Customer Care's response Dear customer, the plan has been cancelled and the refund process has been initiated. For future communication SR#6183846 use this service request number to connect with us. Please allow 5 - 7 working days for the amount to reflect in your origin card - Nitesh, Team OneAssist

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I have been renewed with oneassist policy without prior communication and as per there website terms and condition they should refund 100% of customer cancelled within 30 days of renew.

My policy has been renewed on 9th may and raised cancellation on 16th may.

But instead of cancellation they are calling and telling that cancellation is not possible and we can't refund your amount.

Case no - 6169172

Below link for terms and condition -
https://oneassist.in/general-terms-and-conditions/

Aug 10, 2021

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

May 19, 2020

OneAssist Consumer Solutions Customer Care's response Dear Customer, we regret the inconvenience caused. Please allow us 24 - 48 hours to get in touch with you - Nitesh, Team OneAssist

Verified Support

May 19, 2020

OneAssist Consumer Solutions Customer Care's response Dear customer, the plan has been cancelled and the refund process has been initiated. For future communication SR#6169172 use this service request number to connect with us. Please allow 5 - 7 working days for the amount to reflect in your origin card - Nitesh, Team OneAssist

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I bought oneassist insurance for my new samsung galaxy a50.1st claimed on 22th january 2020 for my mobile screen, accidentally droped on metro subway, there executive rejected my claim because i have inform them within 48hrs.
2nd time i claimed on 16th may 2020 for my back of my phone because accidentally droped my phone from balcony, again they rejected my claim because i didn't repaired my screen after rejected by them on 22nd january 2020, because they need new imei no.
They find any way to rejectet your claim.
(I feel sorry for myself why i choose this insurance company after buying there insurance. I read review on internet, all reviews are filled with negative comments)

+2 photos

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

May 18, 2020

OneAssist Consumer Solutions Customer Care's response Dear Rohan, We are sorry for the inconvenience caused. Please provide your registered contact number or membership ID on the given link http://survey.webengage.com/ws/~1qq44ps and we shall look into the matter - Nitesh, Team OneAssist

Verified Support

May 20, 2020

OneAssist Consumer Solutions Customer Care's response Dear Rohan, We regret to inform that your case has been declined again by the Insurance Company. Kindly get your handset repaired from Authorized Service Center and save the job sheet for future reference. We have sent a detailed email regarding the same - Nitesh, Team OneAssist

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I am a hdfc bank credit card holder.
The one assist has auto debited rs 1299 as on 30.04.2020from my credit card without my authorisation. This is a completely fraudulent company. I don't want to continue this service. Request you to please cancel the service & refund the amount on my credit card. I also want to say that why any bank shares the credit card information to any fraud company. If they are sharing any information, they should be responsible.

Oneassit relationship number: 3580503

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This year also plan is renewed without my consent. Last year also it was not cancelled so, please arrange to terminate below mentioned plan this year at least.

One assist relation ship no - 6945832
Valid upto -13.05.2020

Once again i request you to terminate my plan with immediate effect as per above details.

Regards
Muddu leela laxmi gayatri

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

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Address: 23 shreenath residency, opp ratnakar tenaments,gotri

I myself gohil dhirendrakumar dahyalal having. Having membership id [protected] and relationship id is 4151827. I have plan named as enhanced wa power single plan which expired on 01/05/2020.. But without my concent that plan is renewed by direct debit from my account by debitin rs1399 on 14/05/2020.. So i want to that amount of rs 1399get credited on my account

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I m Hdfc credit card holder the bank has auri debited is amount 1399/- from my credit card ending no. 5442 without my concern on date 13/05/2020 I m intersted about this services and don't want this membership any more so cancel the membership and refund the debited amount of Rs 1399/-

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Address: Vadodara Gujarat.23 shreenath residency gotri vadodara 390021

I myself dhirendrakumar dahyalal having one assist plan named as enhanced WA power single plan .my relationship no is 4151827 and membership no is[protected]..my plan validity was from 02/05/2019 to 01/05/2020...but my plan renewed without my prior concent and on 14/05/2020 rs 1399was debited from my icici bank account for plan renuwal ..so i want to cancel that plan ..and get refund of rs 1399 to my account

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I received sms from ICICI bank that rs-1399/- deducted from my credit card to one assist plan on 14/5/20 Without my permission...How do you activate the such of plans without any intimation or permission.. Please refund my money without any deductions within 24 hours Either i will file a complaint at consumer Forum against your company.

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Hello there

I received sms from icici bank today that rs-1899/- deducted from my credit card to one assist plan. Without my permission. As last year also i requested you to cancel but you have said that the plan will be cancelled in one year but now it was again repeated and saying that auto renewed without my approval or even not intimated. This kind o[censored]nnsolicited charging of my bank account and use of my card by the company is really a criminal act and the co. I want my money back.

Please deactivate and refund my money asap
Name: sejal m panchal
Date of incident : 14/05/2020
Email : [protected]@gmail.com
Oneassist relationship number : 6842157

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Address: Bangalore

Deduction of 1399/- from my icici saving account without my permission through auto debited by one assist company.
Name- Patil prafulla
Date of incident-14, may2020
Email id- [protected]@gmail.com
Debit card ending no- 7272

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After completing one year of my card security from one assist plan renew it without taking my permission and debited money from my ICICI Bank account acxx980. I don't want to renew it. I need my money refund as soon as possible.

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