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OneAssist Consumer Solutions Complaints & Reviews

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3.9
Updated: Sep 16, 2025
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OneAssist Consumer Solutions reviews & complaints page 31

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M
mailusankaran
May 22, 2020
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Address: 47.Weavers Colony ,South Kallidaikurichi

Hello Sir please stop my relationship this month,
My Relationship no 1972083
MY cell No [protected]
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    V
    Veeresh Guttedar
    May 21, 2020
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    Dear sir please deactivate my one assist plan
    membership id-[protected]
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      M
      magicrumble
      May 20, 2020
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      My membership no : [protected]. May 2019 itself i asked one assist to cancel my membership they told we will cancel your membership. But on 15th may 2020 they renew my membership from one assist without any notice. I want to cancel my membership and refund my money to my hdfc credit card.
      +1 photos
      May 21, 2020
      Updated by magicrumble       21st May 2020 morning i have call from one assist about membership cancellation & refunding. I told them about last year may-2019 itself i cancelled my membership, without prior notice you renew my membership when i spoke about this they put my call on hold, when they hold my call it's just 7 minutes 11 seconds till 50 minutes 43 seconds they hold my call and cut it themself. I want to cancel Membership and refund my amount to my credit card because they never intimate they going to renew my membership. When i speak cancellation on May-2019 they told me the membership will be cancel in 45 days. But now they renew my membership.

      Membership ID - [protected]

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        D
        Dr. Antony Sebastian
        May 20, 2020
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        I had asked to cancel my one assist plan on 06/05/2020. The same was set for renewal on 10/05/2020. They had tried to coax me to retain the membership but i refused. Only on 12/05/2020 i recieved a mail saying that have cancelled the membership. But unfortunately on 15/05/2020, they have deducted 1601 from my hdfc credit card towards renewal. I was alerted about this via sms from hdfc.
        This is totally unfair and a fraud.

        Dr. Antony sebastian
        +91 [protected]
        +3 photos
        OneAssist Consumer Solutions customer support has been notified about the posted complaint.
        May 21, 2020
        Updated by Dr. Antony Sebastian         HDFC credit card : 4572 XXXX XXXX 1646

        ID proof : driving licence

        Verified Support
        May 21, 2020
        OneAssist Consumer Solutions Customer Care's response         Dear Antony, We are sorry for such an experience. Your case has been forwarded to the relevant team. Please allow us 1 - 2 working days and our executive shall get in touch with you - Nitesh, Team OneAssist
        Verified Support
        May 21, 2020
        OneAssist Consumer Solutions Customer Care's response         Dear Antony, The plan cancelation has been done and the refund has been initiated with SR #6094728. The amount shall be credited back in your account within 5 - 7 working days. Your patience will be appreciated in the meantime - Nitesh, Team OneAssist
        May 31, 2020
        Updated by Dr. Antony Sebastian         Kindly note I have still not got my Rs1601 refund after 9 days.
        Jun 05, 2020
        Updated by Dr. Antony Sebastian         Hello I still haven't got any refund for rs 1646.
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          A
          Atharv21
          Jun 14, 2020
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          My laptop recently got some weird vertical lines on them and they spread across the whole screen. This happened on 10th of May 2020. Can you please assist me, it was under one assist prolong 2-year warranty. I can't see the screen of my laptop properly.

          Laptop - MacBook Air 2017 128 GB 8GB ram
          OneAssist Consumer Solutions customer support has been notified about the posted complaint.
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            O
            official_rj nita
            May 19, 2020
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            I received statement from hdfc bank that rs-1399/- deducted from my credit card to one assist plan. Without my permission.. I dont given any permission to the company for renewal and also not received any mail from one assist for auto renewal and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

            Please deactivate and refund my money asap
            Date of incident : 6th june 2020
            Hdfc credit card no. Xx6338
            Oneassist relationship number : 4312044
            View replies
            Dear customer, we are sorry for the inconvenience caused. Your case has been forwarded. Please allow some time to work on it and get back to you - Nitesh, Team OneAssist.
            Reply
            Dear customer, Your plan has been deactivated and the refund process has been initiated with SR #6199237. The amount shall be credited in your origin account within 5 - 7 working days. Your patience is highly appreciated in the mean time - Nitesh, Team OneAssist
            Reply
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              H
              Hasit Patel
              May 18, 2020
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              Resolved

              Cancellation of one assist membership
              I am a hdfc bank credit card holder. The bank has auto debited rs. 1399/- from my credit card number ending with 4028 without my concern on date:13/05/2020. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1399/-

              Oneassist relationship number : 4364033
              Name :- patel hasitkumar manubhai
              Mobile no. :- [protected]
              Credit card number ending :- 4028
              +1 photos
              Aug 5, 2021
              Complaint marked as Resolved 
              OneAssist Consumer Solutions customer support has been notified about the posted complaint.
              Verified Support
              May 19, 2020
              OneAssist Consumer Solutions Customer Care's response               Dear customer, we regret the inconvenience caused. Please allow us 24 - 48 working hours to get in touch with you - Nitesh, Team OneAssist
              Verified Support
              May 19, 2020
              OneAssist Consumer Solutions Customer Care's response               Dear customer, the plan has been cancelled and the refund process has been initiated. For future communication SR#6183846 use this service request number to connect with us. Please allow 5 - 7 working days for the amount to reflect in your origin card - Nitesh, Team OneAssist
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                K
                Kranti Kumar Udayasingh
                May 18, 2020
                Resolved
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                Resolved

                I have been renewed with oneassist policy without prior communication and as per there website terms and condition they should refund 100% of customer cancelled within 30 days of renew.

                My policy has been renewed on 9th may and raised cancellation on 16th may.

                But instead of cancellation they are calling and telling that cancellation is not possible and we can't refund your amount.

                Case no - 6169172

                Below link for terms and condition -
                https://oneassist.in/general-terms-and-conditions/
                Aug 10, 2021
                Complaint marked as Resolved 
                OneAssist Consumer Solutions customer support has been notified about the posted complaint.
                Verified Support
                May 19, 2020
                OneAssist Consumer Solutions Customer Care's response                 Dear Customer, we regret the inconvenience caused. Please allow us 24 - 48 hours to get in touch with you - Nitesh, Team OneAssist
                Verified Support
                May 19, 2020
                OneAssist Consumer Solutions Customer Care's response                 Dear customer, the plan has been cancelled and the refund process has been initiated. For future communication SR#6169172 use this service request number to connect with us. Please allow 5 - 7 working days for the amount to reflect in your origin card - Nitesh, Team OneAssist
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                  R
                  rohan shubham
                  from Mumbai, Maharashtra
                  May 18, 2020
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                  I bought oneassist insurance for my new samsung galaxy a50.1st claimed on 22th january 2020 for my mobile screen, accidentally droped on metro subway, there executive rejected my claim because i have inform them within 48hrs.
                  2nd time i claimed on 16th may 2020 for my back of my phone because accidentally droped my phone from balcony, again they rejected my claim because i didn't repaired my screen after rejected by them on 22nd january 2020, because they need new imei no.
                  They find any way to rejectet your claim.
                  (I feel sorry for myself why i choose this insurance company after buying there insurance. I read review on internet, all reviews are filled with negative comments)
                  +2 photos
                  OneAssist Consumer Solutions customer support has been notified about the posted complaint.
                  Verified Support
                  May 18, 2020
                  OneAssist Consumer Solutions Customer Care's response                   Dear Rohan, We are sorry for the inconvenience caused. Please provide your registered contact number or membership ID on the given link http://survey.webengage.com/ws/~1qq44ps and we shall look into the matter - Nitesh, Team OneAssist
                  Verified Support
                  May 20, 2020
                  OneAssist Consumer Solutions Customer Care's response                   Dear Rohan, We regret to inform that your case has been declined again by the Insurance Company. Kindly get your handset repaired from Authorized Service Center and save the job sheet for future reference. We have sent a detailed email regarding the same - Nitesh, Team OneAssist
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                    V
                    Vinay Chauhan
                    from Gurgaon, Haryana
                    May 17, 2020
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                    I am a hdfc bank credit card holder.
                    The one assist has auto debited rs 1299 as on 30.04.2020from my credit card without my authorisation. This is a completely fraudulent company. I don't want to continue this service. Request you to please cancel the service & refund the amount on my credit card. I also want to say that why any bank shares the credit card information to any fraud company. If they are sharing any information, they should be responsible.

                    Oneassit relationship number: 3580503
                    OneAssist Consumer Solutions customer support has been notified about the posted complaint.
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                      M
                      Muddu Gayatri
                      May 16, 2020
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                      This year also plan is renewed without my consent. Last year also it was not cancelled so, please arrange to terminate below mentioned plan this year at least.

                      One assist relation ship no - 6945832
                      Valid upto -13.05.2020

                      Once again i request you to terminate my plan with immediate effect as per above details.

                      Regards
                      Muddu leela laxmi gayatri
                      OneAssist Consumer Solutions customer support has been notified about the posted complaint.
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                        G
                        GOHIL dhiren
                        May 16, 2020
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                        Address: 23 shreenath residency, opp ratnakar tenaments,gotri

                        I myself gohil dhirendrakumar dahyalal having. Having membership id [protected] and relationship id is 4151827. I have plan named as enhanced wa power single plan which expired on 01/05/2020.. But without my concent that plan is renewed by direct debit from my account by debitin rs1399 on 14/05/2020.. So i want to that amount of rs 1399get credited on my account
                        OneAssist Consumer Solutions customer support has been notified about the posted complaint.
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                          D
                          Deepakmorya
                          Jul 28, 2020
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                          I m Hdfc credit card holder the bank has auri debited is amount 1399/- from my credit card ending no. 5442 without my concern on date 13/05/2020 I m intersted about this services and don't want this membership any more so cancel the membership and refund the debited amount of Rs 1399/-
                          OneAssist Consumer Solutions customer support has been notified about the posted complaint.
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                            G
                            GOHIL dhiren
                            May 19, 2020
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                            Address: Vadodara Gujarat.23 shreenath residency gotri vadodara 390021

                            I myself dhirendrakumar dahyalal having one assist plan named as enhanced WA power single plan .my relationship no is 4151827 and membership no is[protected]..my plan validity was from 02/05/2019 to 01/05/2020...but my plan renewed without my prior concent and on 14/05/2020 rs 1399was debited from my icici bank account for plan renuwal ..so i want to cancel that plan ..and get refund of rs 1399 to my account
                            OneAssist Consumer Solutions customer support has been notified about the posted complaint.
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                              S
                              Shahadeo Jagtap
                              May 15, 2020
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                              I received sms from ICICI bank that rs-1399/- deducted from my credit card to one assist plan on 14/5/20 Without my permission...How do you activate the such of plans without any intimation or permission.. Please refund my money without any deductions within 24 hours Either i will file a complaint at consumer Forum against your company.
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                                P
                                panchalsejal
                                May 15, 2020
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                                Hello there

                                I received sms from icici bank today that rs-1899/- deducted from my credit card to one assist plan. Without my permission. As last year also i requested you to cancel but you have said that the plan will be cancelled in one year but now it was again repeated and saying that auto renewed without my approval or even not intimated. This kind o[censored]nnsolicited charging of my bank account and use of my card by the company is really a criminal act and the co. I want my money back.

                                Please deactivate and refund my money asap
                                Name: sejal m panchal
                                Date of incident : 14/05/2020
                                Email : [protected]@gmail.com
                                Oneassist relationship number : 6842157
                                OneAssist Consumer Solutions customer support has been notified about the posted complaint.
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                                  P
                                  Patil prafulla
                                  May 14, 2020
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                                  Address: Bangalore

                                  Deduction of 1399/- from my icici saving account without my permission through auto debited by one assist company.
                                  Name- Patil prafulla
                                  Date of incident-14, may2020
                                  Email id- [protected]@gmail.com
                                  Debit card ending no- 7272
                                  +1 photos
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                                    P
                                    Prosun kumar Majumder
                                    May 14, 2020
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                                    After completing one year of my card security from one assist plan renew it without taking my permission and debited money from my ICICI Bank account acxx980. I don't want to renew it. I need my money refund as soon as possible.
                                    +2 photos
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                                      P
                                      Prosun kumar Majumder
                                      May 14, 2020
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                                      Website: [email protected]

                                      After completing one year of my card security plan one assist renew it without my permission. They debited rs 1899 from my ICICI Bank account acxx980. I don't want to renew my plan. I take refund of my money as soon as possible.
                                      +2 photos
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                                        A
                                        AMULU K
                                        May 13, 2020
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                                        Resolved

                                        My one assist plan is auto activated. I am not at all interested in this plan and want my money back that was charged from my hdfc credit card.

                                        My plan is enhanced wa power single plan and i have been charged rupees 1399 for it.

                                        Kindly refund it soon as possible it was charged without any prior information and not received any invoice for the same to my email.

                                        Relationship id: 1946723
                                        Plan name : enhanced wa power single plan
                                        Name : amulu
                                        Aug 9, 2021
                                        Complaint marked as Resolved 
                                        OneAssist Consumer Solutions customer support has been notified about the posted complaint.
                                        Verified Support
                                        May 14, 2020
                                        OneAssist Consumer Solutions Customer Care's response                                         Dear Amulu, We are sorry for such an experience with us. We never want our customers to feel this way. Rest assured, our team has canceled the plan and the refund has been initiated. The service request number is SR 6117250. The refund shall be credited into your account within 5 - 7 business days - Nitesh, Team OneAssist
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