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OneAssist Consumer Solutions Complaints & Reviews

3.9
Last updated Mar 23, 2024
Complaints 4066
Resolved
3095
Unresolved
971
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+91 80 8033 3333
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278
+91 22 4298 3000
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OneAssist Consumer Solutions Head Office Address

707-708-709, Acme Plaza, Andheri – Kurla Road, Andheri (E)
Mumbai
Mumbai City District
Maharashtra
India
400059

OneAssist Consumer Solutions reviews & complaints page 52

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S
Smithi Sancheti
from Hyderabad, Telangana
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

phone insurance

Address:500009

Service request # 4249236
Complain:
I have taken one assist complete insurance on 7th march that covers all accidental damage
Pfa below of clear description of my plan where it is clearly mentioned that all my accidental damage are covered in my plan
But now one assist denies to repair my phone when it fell from my bed telling it is not taken care
Complain details:
Date:19th may 2019
Reason...
+2 photos
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Jasmineshubh
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

fraud company. don't repair the mobile saying lack of precautions

Address:601, Sahyog Apartments, sector 56, Gurgaon, 122011

I bought a phone on 1 may, 2019 which accidentally fell on floor n back camera glass broke on 27 may, 2019
When i raised a claim to get it repaired, they closed the request saying that this happened due to my lack of precautions.
# people.. Money eaters.. Fraud.. Totally fraud.. Fake company.. Don't buy one assist insurance ever. Customer care there is also so bad and service is frustrating.....
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S
Shashideep
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

one assist - deactivate enhanced wa privilege single plan

I received an email from oneassist for renewing the service for rs 1899. I logged in one assist online portal (By recovering password) but i did not find an option to cancel the service. I have never used this service and do not want to continue using it. Please deactivate my service/subscription asap.

Incident: may 29, 2019
Name : shashideep h chaudhari
Relationship number : 218869
Membership id: [protected]...
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P
pooja2280
from Bengaluru, Karnataka
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

deduction of rs-1399/- from my credit card without my knowledge

Address:oneassist consumer solutions pvt.ltd,Acme plaza,andheri-kurla road,andheri,Mumbai-400059, Mumbai City, Maharashtra

Hello there,

I have received sms on my number that rs-1399/- was deducted from icici credit card for oneassist plan without my knowledge.
I don't know their company and never asked for their plan.
Still deduction of such amount from my credit card is considered as crime committed by the company.

Please cancel my policy and refund my money asap.

My relationship number for one assist...
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S
Samiksha Sajane
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

my one assist plan is auto activated I want my money back

Address:Pune, Maharashtra

My oneassist plan is auto activated. I am not interested in this plan and want my money back that is charged from my icici debit card.
My plan is enhanced wa privilege single plan and charge deducted 1899/- from account. Kindly refund it soon as it was charged without any consent.
Sr - sr[protected]
Plan - enhanced wa privilege single plan
Name - samiksha sunil sajane...
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S
Sudeep1979
from Mundi, Madhya Pradesh
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

one assist membership fee

I'm using hdfc credit card. I was going through credit card transaction and found that deducted the amount of 1399 from my credit card without my permission on 27th may 2019.

I never excepted this from hdfc bank. Last year also same happend, now this is again another pain top of it.

Kindly cancel this plan and request you to refund the amount of rs 1399. Pleases deactivate one assist membership & refund me the...
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S
sakthivel2690
from Bengaluru, Karnataka
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

hdfc bank one assist

Address:Dharmapuri, Tamil Nadu, 636808

I'm using hdfc credit card. I was going through credit card transaction and found that deducted the amount of 1399 from my credit card without my permission on 22nd may 2019.

I never excepted this from hdfc bank. Last year also same happend, now this is again another pain top of it.

Kindly cancel this plan and request you to refund the amount of rs 1399. Pleases deactivate one assist membership & refund me the...
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M
Mygesawat1
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

for account money holding and services

Address:Sitapura industrial area, Jaipur, Rajasthan, 302022

To
Sub: amount hold and deducted money
Sir,
I am seying you that i am mohammed yusuf no.[protected] id[protected]
I am seying you that in december 2018 1399 rs amount was deducted in my amount without any need
I am not using any service and policies in credit card i have not using my credit card and at least i not generated pin no. Of my credit card and this is automatically block my credit card and deleverd...
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J
Jitendra_Prasad
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

oneassist consumer solutions stop auto renewal and cancellation of activated plan.

Address:Gurgaon, New Delhi, Delhi, 110003

I received sms from hdfc bank that rs-1899/- deducted from my credit card to one assist plan without my permission. Also got a mail from one assist team.

Even though i had cancelled the plan earlier, this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

The plan was auto-renewed automatically. Why it got auto-renewed without any notification....
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A
Abhishekcm
from Bengaluru, Karnataka
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

money deducted from my account without my approvals

Address:560029

Dear sir,
In may 2019, an amount of 1399 rupees deducted from my icici bank credit card on behalf of one assist services without my approval. And when i asked the bank for refund my amount then they are denying or confusing me by other ways. I am taking follow up with the bank from last many days but till now there is solution provided by the bank. And my credit card bill automatically paid from my bank account with addition of 1399...
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S
Shivani Bhor
from Chennai, Tamil Nadu
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

I am complaining about the renewal of my service.

Address:600096

I did not request for any policy renewal from your company and i dont have any of my cards registered with you but an amount of rs.1899 has been deducted from my hdfc account as renewal of policy plan vide sr[protected]. Therefore, please cancel the plan and refund the amount to my account at the earliest, if not i'll have to file a pil as this is the second consecutive year that this amount has been deducted from my account without any confirmation...
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N
Nikato
from Guwahati, Assam
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

cancellation of one assist plan

Address:407, Duncan basti, 797112

I did not request for any policy renewal from your company and i dont have any of my cards registered with you but an amount of rs.1899 has been deducted from my icici account as renewal of policy plan vide sr[protected]. Therefore, please cancel the plan and refund the amount to my account at the earliest, if not i'll have to file a pil as this is the second consecutive year that this amount has been deducted from my account without any confirmation...
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Narendra Pratap Rathore
from Chennai, Tamil Nadu
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

one assist membership auto renewal (relationship no - 1872754)

My oneassist membership got autorenewal by debiting my hdfc credit card. When i contacted customer service, she replied they have sent mail to me but no mail has been received so far. Last year i complained about the same and told them to stop it but they have done it purposefully.

Moreover, 1399 rupees deducted as showing in my credit card statement.

I will not pay for this at any cost & stop my plan & membership...
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R
rohitstar8
from Delhi, Delhi
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

oneassist a big time fraud

Address:Barabanki, Uttar Pradesh, 212601

I wish there is option for zero rating. Oneassist is the company who makes fool of innocent people. They do tie-up with banks and deliberately get sign of customers who are opening new bank account. No body clearly tells what this sign is about to semi-literate or illiterate people. Then they will call on behalf of bank, and say they are giving so many facilities without clearly telling the rates, and once customer says yes, booom, they deduct...
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Chandra_12345
from Hyderabad, Telangana
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

I have not requested for auto renewal 2019

Address:500072

One assist is playing cheap tricks to earn money.

Using auto-renewal is one of the tricks they follow usually.

First of all, i have not opted their services but somehow hdfc and one assist played some tricky logics (Calling customer for registration of services and activating them without their acceptance). Though i have paid 1300+ other charges last year and at the same time, i have requested for cancellation...
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H
harshits2
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

deduction of money from card

Hi team,

You deduct amout 1399 from my card without my consent or approval. I want to deactivate this plan and want my money back. I did not get any support from you last year. I do not want to continue this service. Please do not argue as last year o had with your representative for almost 2 hours.. They were very rude. I want to close this service and want my money back.

Bank - hdfc
Mobile - [protected]...
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vaid_kr
from Chennai, Tamil Nadu
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

deactivate one assist and refund my money asap

Hello,

I received sms from hdfc bank that rs-1899/- deducted from my credit card to one assist plan without my consent. I don't even use this service for any kind of transaction using my credit card. I don't even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co. I have emailed oneassist to [protected]@oneassist.in several times...
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J
Jawax
from Delhi, Delhi
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

auto renewal

My oneassist membership got autorenewal by debiting my hdfc credit card. When i contacted customer service, she replied they have sent mail to me but no mail has been received so far. Last year i complained about the same and told them to stop it but they have done it purposefully.

Moreover, through chat the customer service executive said only 999 rupees deducted but my statement shows 1399. Such a cheating company this is.br...
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S
Shalini S Kumar
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

deactivate one assist from my hdfc credit card

Address:560045

Cancellation of one assist membership
I am a hdfc bank credit card holder. The bank has auto debited rs. 5200/- from my credit card number ending with 7092 without my concern on date:15/05/2019. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.5200/-

Oneassist relationship number : 2073857
Name :- shalini s kumar
Mobile...
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J
jyo01
from Delhi, Delhi
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

mis selling

Address:New Delhi, Delhi

I am jyoti rai from delhi. One of your executive misguide me. She said there is also theft cover. I have paid 1329 rupees. When i got a call from one assist they clarify me there is no theft cover. Now no one help me for my issue. My plan and refund my money. I don't want to continue with this type of organization. I will raise this issue on every social media. Solve my issue other wise it will not good....
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