OneAssist Consumer Solutions Complaints & Reviews

Hello there

I received sms from icici bank that rs-1399/- will be debited from my saving account to one assist plan for renewal without my permission.. I also got a mail from one assist team. I don't to any plan further from this company and this kind o[censored]nsolicited charging from my saving account and share any information regarding my debit aur credit card.

Please deactivate and terminate my membership

Oneassist relationship number : 4370889
Krishna kumar sharma

Dear Sir,

I didnt got any call from one assist regarding their plans, But they charged me 1899 towards subscription. I just don't want the subscription and please cancel my subscription for my HDFC credit card ending with 2338. Other wise cancel my credit card, i don't want to spend money on all these things. Plz refund my money.

OneAssistant relationship No is 6779542
My number is [protected]
Mail id is [protected]@gmail.com

Thanks & Regards
Darshan raundal

I am writing this complain along with call who kept me in hold for more then 40 mins.
I started speaking to your customer service representative at 19:47 pm and he kept in hold for from 19:57 onward for date 2 may 2019.
My call was regarding activation of my refrigerator that got delivered 20 april 2019. So i now decide how i can get back amount refunded as i don't have any faith company like one assist who doesn't value customer & doesn't have sense of what time is. Need positive response at the earliest & i want you to take action against that executive who intentionally made me fool by keeping me hold. The call got disconnected now exatly 20:33 pm.
Call was made from airtel postpaid no.[protected].
Thanks
Suraj

Hi,

I wish to deactivate my one assist plan. Today i got my relationship number that is 6849845 and my hdfc credit card last 4 number is 1836
Can you please deactivate it or tell me what to do. I don't wanna continue this plan as it is activated today they told me they will charge for very next three months and the total amount is converted into 3 emi... I don't need this plan please assist...

Hi, i'm sunny from bangalore. I have received sms from icici bank that rs-1399/- has been deducted from my credit card to one assist plan on 27/4/19 and i also got an mail stating the same.in 2017 i got call from some unknown person asking me the credentials and insisted me to take one assist plan, which i was not aware of. Somehow they took that call for acceptance and they have been charging since 2017. I don't even know the company and this kind o[censored]nsolicited charging of my credit card is unlawful and without having my signature or in written form how can an organization charge 1399 rs just like that. This is totally ridiculous. Even to apply for a credit card or to make any changes to my credit card i need to visit the bank. But how can this one assist team debit money from my credit card without any documentation. Would like to escalate this issue as this is kind of taking advantage of the account holder. As bank charges penalty to customers, i would like to charge penalty of 10, 000/- inr for this. If this request has not been taken serious, then its like customer is always a victim and he/she cannot penalize, which is a isolated situation for any customer who is facing such issues. Please do the needful.

Hello guys
I got a phone via airtel and they offered me a handset protection scheme through one assist. When my phone was damaged and raised a claim they made up all sorts of new rules and denied the claim even though when my reason was genuine.
I would definitely like to take legal action against the company for cheating people and taking their grievances very lightly. If i had known i would have got insurance from other company and regretting my decision now.
I request one and all to not to take up any plans or policies from this fraudulent company

Thanks,

Dr. Chaitanya
Ph : [protected]

Hello there

I received sms from icici bank that rs-1899/- deducted from my debit card to one assist plan. Without my permission.. I also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my debit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap
Date of incident : 16 april 2019
Icici debit card no.[protected]
Service request number : sr[protected]

This is biggest fraud company they keep calling me they're saying we're calling from my indusind bank for giving emergency number i declined twice said i dont want any number because i confirm from my bank they never call for this kind of things i blocked and ignored this number but next day i received txn 1399 deducted from my credit card i dont know how without my permission does bank involved with this fraud company i already complaint in my bank about this matter

Refund my money and deactivate my service or i will reach your andheri office with police and police complaint..
Number [protected]
Relationship no 6839071

I have buy mobile insurance from one assist before 9 month but when my mobile gone damage in rains i have complaint to one assist he said we are denay your complaint due to unknown reasons like non verify papers but before buying my plan i have summited my all documents after verify i have pay my emi of plan
I am disappointed with this type of fraud company
I have make youtube video for this type of fraud
Please click my video

https://youtu.be/ISakP_xnooY

Hello there

I received sms from hdfc bank that rs-1899/- deducted from my debit card to towards cponeassis. Without my permission.. I did not get any mail. This kind o[censored]nsolicited charging of my debit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap
Date of incident : 12.33hrs. 30 april 2019
Kotak credit card no. Xx8276
Oneassist relationship number : 4229556

I have checked the credit card statement for march 2019. I was shocked to see the deduction of oneassist mfee rs.1399 from my credit card no.489377xxxxxx6934 on 1/03/2019.
Please, deactivate it and refund my money at the earliest. Next month i am closing my credit card.
Date of deduction:01/03/2019
Hdfc credit card:489377xxxxxx6934
Oneassist relationship no:1811521

I received sms from Axis Bank that is Rs.1, 899 /- deducted from my debit card to one assist plan with out my permission. Previews year was registered the one assist to protect my card and this year i don't want it, no one can take permission to continue this year .

please deactivate the plan and refund my money ASAP

Date of incident : 25/04/19
AXIS CARD NO : XX0666

I received sms from Axis Bank that is Rs.1, 899 /- deducted from my debit card to one assist plan with out my permission. Previews year was registered the one assist to protect my card and this year i don't want it, no one can take permission to continue this year .

please deactivate the plan and refund my money ASAP

Date of incident : 25/04/19
AXIS CARD NO : XX0666

I want to deactivate my one assist plan for my Hdfc credit card ending 1836. Yesterday only i got a verification call now i don't want to continue this plan. They told that they convert the amount into EMI. But now i changed my mind I don't want to continue this anymore. Please resolve or tell me what to do before. Your response for this matter means a lot.

Warm regards,
Meera Venkatesan

Hello there

I received sms from kotak mahendra bank that rs-1299/- deducted from my credit card to one assist plan. Without my permission.. I also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap
Date of incident : 16.33hrs. 2 feb 2019
Kotak credit card no. Xx7900
Oneassist relationship number : 1677121

I have cancelled my one assist plan last year on september 07, 2018. I had received acknowledgement message from one assist that cancellation request has been recieved (Find the attachment). This month on 25th april 2019 again the same amount got debited. I request you to kindly refund the amount debitted since it is with out my consent. My account no is [protected], axis bank, reference number 4225249

Oneassist has deducted 1399 from my kotak credit card even though i have not purchased/ordered any from oneassist. How can you deduct my money without my concern. I have not created any account in oneassist and had not registered my number. Since i have not registered, how you have my details and bank card number and the access to deduct my money without my permission.

Hello sir

I received sms from icici bank that rs-1399/- deducted from my credit card to one assist plan. Without my permission.. Pls cancel the subscription and pls refund amount to my account.

Please deactivate and refund my money asap
Date of incident : 8:25 pm on dt 19th april 2019
Icici credit card no.[protected]
Oneassist relationship number : 6692867

Thanks & regards,
Hk nagaraju
[protected]

Hello

I had received call from one assist team

And said 1399/- will be deducted from

Your credit card for the security purpose. I

Mentioned them i don't want this service.

Now they deducted 1399/- from my credit

Card anyway.

Please help me with getting my money

Back

Also deactivate that plan for me

Oneassist relationship no. Is 6774008.

Hi,

My account with axis has been debited with rs. 1899 today (25th april 2019 @ 11:12 am.

Since i have not requested for the same it was debited against my will and this categorizes as fraud. Request you to reimburse the amount to my bank at the earliest or else i will have to take serious action against one assist.

Email: krutikamayekar3. [protected]@gmail.com

Debit card : xx3045

Regards,
Krutika