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OneAssist Consumer Solutions Complaints & Reviews

www.oneassist.in

3.9

Updated: Sep 16, 2025

Complaints 4079

Resolved

3094

Unresolved

985

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OneAssist Consumer Solutions reviews & complaints page 49

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Address: 400094

Hi, i am aman krishna. Today i got an email from this company called one assisst and immediately my indusind credit card was charged with rs.1899. This is the highest level of fraud since i have signed any document nor received any otp for this payment. I am not even aware who has approved this payment. My credit card is not stolen. This company fraudulently took money from my account.

Aug 20, 2019

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Jul 18, 2019

Updated by amankrishna4 Relationship Number:- 7648107

Verified Support

Jul 19, 2019

OneAssist Consumer Solutions Customer Care's response Dear Aman,

Greetings from OneAssist!!!

We are sorry to see you go.

We have forwarded your details to our team and you should expect a call within 24 hours. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused.

Future communications will be done on your registered email id. We request you to write to us at our registered email id which is [protected]@oneassist.in in case of any query.

We appreciate your patience in the interim.

Regards

Team OneAssist

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Address: OneAssist Consumer Solutions Pvt.Ltd.P.O.Box no.7417,J B Nagar Post Office.J B Nagar,Andheri(E) Mumbai-400059, Mumbai City, Maharashtra

I called one assist customer care no.[protected] on 17.07.2019 at 2.45pm to cancel my plan which has been renewed without my consent w. E. F. 19.06.2019. Also till date i have not been provided any plan. Today it is 18th july 2019 within the free look period. Please cancel my plan and refund amount of rs 1899/- deducted from my hdfc cc account as per company term & condition no 6.4. I don't need it at this time and do not want to continue it further.

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

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Address: Mumbai City, Maharashtra, 400037

I have raise a request for insurance claim with one assist the scenario was person was walking and on call and in monsoon season she slipped on the road which itself is a accident and then phone also slipped.. The screen got damaged.. But unfortunately the fraud company oneassist has rejected this and not at all considering this as accidental damage..

Pls look into this it’s not at all acceptable

Claim no - 4402201

Aug 31, 2019

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jul 19, 2019

OneAssist Consumer Solutions Customer Care's response Dear Anand,

Greetings from OneAssist...!

We are sorry to know that your claim got rejected.

The Insurance company only approves those claims wherein there is an accident because of a third party force. As per the description mentioned, the Insurance Company rejected the claim as there was no mention of collision of a third party force.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Team OneAssist

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Company one assist has deducted 1399/ from my c redit card. This is a clear case of misrepresentation and misutilisation of a third party credit card.
The said amount has been debited from my ICICI credit card ending 6009. A registeration number has been generated by one assist as
Dear M VISHWANATH, Welcome to OneAssist! Your relationship no. is 7622045. Register your all Credit/Debit cards via the OneAssist App https://1oa.in/aS4Z3XRnow.
Request said amount may please be recredited to my card

Aug 22, 2019

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jul 22, 2019

OneAssist Consumer Solutions Customer Care's response Dear Vishwanath,

Greetings from OneAssist!!!

We are sorry to see you go.

We have forwarded your details to our team and you should expect a call within 24 hours. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused.

Future communications will be done on your registered email id. We request you to write to us at our registered email id which is [protected]@oneassist.in in case of any query.

We appreciate your patience in the interim.

Regards

Team OneAssist

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Address: 410210

On 13.07.2019, a call was received on my residence phone no[protected].
The caller articulated in such a way that i could not realise he was selling me a scheme. Eventually on 16.7.2019, an amount of rs 1899/- was deducted from icici bank account. Surprisingly, this was mentioned as a code number to me. This is clearly a trap call, without professionalism, without transparency,

I did not agreed to buying any scheme. I do not even know the company. I am not interested in buying any scheme or policy or product from this company.

I want that the amount be refunded to my account at the earliest. I want to cancel the policy/scheme at once. I hope the company will heed and not compel me to escalate. I am feeling cheated.
Mamata bai sharma

Aug 31, 2019

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jul 18, 2019

OneAssist Consumer Solutions Customer Care's response Dear Mamata,

Greetings from OneAssist!!!

We regret any inconvenience caused to you.

We are unable to locate your account. Request you to share your OneAssist customer ID along with the issue details by emailing us at [protected]@oneassist.in.

Once we receive the details, our team will contact you within 24 hours to get your issue resolved. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

Future communications will be done on your registered email id, as any account details shared here can be publicly viewed and can be misused. We request you to write to us on the above mentioned email id if you have any query.

Looking forward to hear from you.

Regards

Team OneAssist

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Hi,

Please cancel my oneassist plan asap. I no longer require this service. I have had asked for cancellation before too. But no one was kind enough to oblige. Instead, they revised my plan. This service is not beneficial to me and hence, i no longer require it. Look into this matter and solve it as soon as possible.

Membership no: [protected]

As a company, you must not force your services on your consumers. Please resolve this matter asap. I do not find this service serve me any purpose in any way. I am a student and this plan doesn't help me in any way.

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

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N

Navneet Ranga

Jul 12, 2019

They only took money from you they don't give insurance ..just if you have purchased this plan it's a value added service only ...this is totally fraud company

cancellation of membership - Comment #3484892 - Image #0

N

nalina lokesh

from Mumbai, Maharashtra

Jul 16, 2019

I received sms from hdfc bank that rs-1399/- deducted from my credit card to one assist plan on 12/5/17. I also got a mail and a post from one assist team.I dont need thi plan for my account.Please deactivate and refund my money asap

Date of incident : 10/07/2019
Icici credit card no. Xx4009

OneAssist Consumer Solutions Customer Care's response, Jul 19, 2019

Verified Support

Dear Customer,

Greetings from OneAssist!!!

We regret any inconvenience caused to you.

We are unable to locate your account. Request you to share your OneAssist customer ID along with the issue details by emailing us at [email protected].

Once we receive the details, our team will contact you within 24 hours to get your issue resolved. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

Future communications will be done on your registered email id, as any account details shared here can be publicly viewed and can be misused. We request you to write to us on the above mentioned email id if you have any query.

Looking forward to hear from you.

Regards

Team OneAssist

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Address: Ahmedabad, Gujarat, 380005

Dear

My phone got a liquid damage due to water spillage on the phone. The phone was on the dining table and the glass of water slip from my hand and the phone got liquid damage there are no external damage only the faceid is not working. My phone is always protected with case and screen guard still the water went inside.

The claim was rejected claiming that i should not keep the phone on dining table while having food. What sort of non sense is this. This is a fraud. If you cannot approve claims than why ask to pay such big amount of money for insurance.

Aug 15, 2019

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jul 11, 2019

OneAssist Consumer Solutions Customer Care's response Dear Customer,

Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you.

We understand your concern and would like to inform you that your Claim has been rejected by the Insurance company basis on the description given by you.

The company felt that the damage happened would have been avoided if you had kept the phone away in a safe place. As the incident happened is not due to any accidental force, the claim got declined.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Team OneAssist

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My oneassist membership got auto renewed without my approval.
Relationship no.: 2317803
Plan : enhanced wa power single plan
Valid up to : 07-jul-2020
When i called customer care to cancel my membership they are giving lame excuses by saying that they will give discount and degrade my plan but not cancelled my membership neither refunded my money.
1899 money was dedudcted from my credit card without my authorization.

How can you peoples impose your service on me. I am not interested in any of your service.

I want cancellation of my membership from one assist and want my money 1899 as soon as possible.
Yesterday also i raised request for cancellation my membership.
Req no - 4399804.

+1 photos

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jul 12, 2019

OneAssist Consumer Solutions Customer Care's response Dear Aayush,

Greetings from OneAssist!

Your plan is deactivated on 10th July, 2019 and the refund will be credited to your account in next 5 working days. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused.

Hope this resolves your query.

Regards

Team OneAssist

Jul 13, 2019

Updated by Aayush2205 Still I didn't received my refund back. When I 'll get my money.

Jul 14, 2019

Updated by Aayush2205 When i will get my refund and confirmation of my cancellation

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I no longer need the oneassist plan that i had subscribed last year. I am loging this complaint as there is no info or alert message given by the company on the renewal of the plan. Please deactivate my account and refund my amount as soon as possible. This is not good if you don't inform your customer before renewing the plan.

My membership id:[protected]

+1 photos

Jul 20, 2019

Complaint marked as Resolved

Company had called me for resolution of the complaint and the refund was transfered into my account.

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jul 12, 2019

OneAssist Consumer Solutions Customer Care's response Dear Vivek,

Greetings from OneAssist!!!

We are sorry to see you go.

We have forwarded your details to our team and you should expect a call within 24 hours. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused.

Future communications will be done on your registered email id. We request you to write to us at our registered email id which is [protected]@oneassist.in in case of any query.

We appreciate your patience in the interim.

Regards

Team OneAssist

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Address: Mumbai City, Maharashtra

Oneassist relationship number-7466189

This company has charged me inr 1399 for a wallet plan. Although i have called their helpline to start cancellation procedures, i am told that i have to wait for the cancellation team to get back to me. It has been 5 days and no cancellation team from oneassist has called.

Request oneassist to deal fairly with their customers. Kindly have your cancellation team call me and give me back my money.

Chaitali.

Aug 19, 2019

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jul 12, 2019

OneAssist Consumer Solutions Customer Care's response Dear Aayush,

Greetings from OneAssist!

Your plan is deactivated on 10th July, 2019 and the refund will be credited to your account in next 5 working days. Request you to check your bank account.

Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused.

Hope this resolves your query.

Regards

Team OneAssist

View replies

G

Gnanesh Arva

from Hyderabad, Telangana

Jul 16, 2019

Automatic debit of money from my credit card. I would like to cancel registration with OneAssist.

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Address: B-24, Manubharati, Azad Lane, Off S V Road, Andheri (W), Mumbai – 400 058, Mumbai City, Maharashtra, 400058

As a part of credit protection policy oneassist deduct rs. 1899 from my icici bank account on 08-july-2019 without my consent & without any prior notice.
I never wanted the plan, so deactivate the plan and
Please refund my money back, i am already struggling financially & deactivate the plan as soon as possible.
Name - saurabh mishra
Email id - [protected]@gmail.com

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

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A

Ambasa Bhandage

from Gulbarga, Karnataka

Jul 8, 2019

I request you without information one assist pack was renewed and auto debited amount since last year on telephonic conversation this year was confirm to continue and i interested to cancel now and refund my amount

thanking you

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Address: New Delhi, Delhi

I raised a claim on 3rd july 2019 against an accidental damage but reject.

Incident -
So, on july 2nd around 12pm i was in my room and just while laying down on my bed my phone (Mi a2 which was in my trouser's right pocket) suddenly came outand fell on the ground facing screen downwards, and got a diagonal crack on the left bottom corner od my screen. For clarity, i want to mention that i didn't touch my phone neither there was anything else like my intention or something.

Rejection reasons told by the executive -
It was totally an intentional act and external forces were involved.

Now, you tell me where is my intention in all this? Moreover what type of external forces? I was in my room... Nothing miraculous happened. It was totally accidental that's why i have paid extra money to my a protest plan an issuance to protect my phone against these uncertainties and accidents.

+1 photos

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

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S

sans38

from Khawhai, Mizoram

Jul 10, 2019

Hi

On 3rd July 2019 I received SMS from ICICI Bank that Rs 1899 deducted from my account without my permission. I even received SMS from one assist team.I don't want any of the services provided by one assist. Please deactivate One assist plan and refund my money ASAP

OneAssist Relationship Number : 2415001

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Address: 560073

Hi,

I have not even used my credit card till now. As a part of credit protection policy they deduct rs. 1399 from my Icici bank credit card on 06-July-2019 without my consent & without any prior notice.
So I would like to deactivate the plan and
Please refund my money back & deactivate the plan asap
Oneassist relationship no.7495943

Regards
Nagarjun N

Aug 11, 2019

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jul 08, 2019

OneAssist Consumer Solutions Customer Care's response Dear Nagarjun,

Greetings from OneAssist!!!

We are sorry to see you go.

We have forwarded your details to our team and you should expect a call within 24 hours. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused.

Future communications will be done on your registered email id. We request you to write to us at our registered email id which is [protected]@oneassist.in in case of any query.

We appreciate your patience in the interim.

Regards

Team OneAssist

View replies

J

[email protected]

from Ranchi, Jharkhand

Jul 8, 2019

I never subscribed to one assist facility but in July 18, RS 1899 was debited from my account. Again on 3.7.19, RS 1899 deducted my account. Please stop this policy immediately and refund my money which is bring deducted unauthorised. Malvika Jha Cell no [protected]

Y

Yashjhamnani

from Darbhanga, Bihar

Jul 8, 2019

Wrongly deeucted my balance even when i cancel my renewal plan .please refund my money back otherwise I will take legal action against you guyz

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I already.. Cancelled my one assist... Bt they still didn't refund my money... Can you please check and refund my money i am waiting for ur response so i kindly request you to... Respond as early as possible... Still i am studying.. They had already taken a huge amount so please refund my money. I had already spoke about the problem with i customer care

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

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An amount of rs. 1899, has been deducted from my icici bank account under the transaction detail of si oneast without my permission. I demand a total refund as soon as possible as this deduction is fradulent.
So i would like to deactivate any such one assist plan and want to full refund for the same.

Transaction id : sb498800
Date: 03 jul' 19
Account number - xx0586

Please, do it asap.

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jul 08, 2019

OneAssist Consumer Solutions Customer Care's response Dear Customer,

Greetings from OneAssist!!!

We regret any inconvenience caused to you.

We are unable to locate your account. Request you to share your OneAssist customer ID along with the issue details by emailing us at [protected]@oneassist.in.

Once we receive the details, our team will contact you within 24 hours to get your issue resolved. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

Future communications will be done on your registered email id, as any account details shared here can be publicly viewed and can be misused. We request you to write to us on the above mentioned email id if you have any query.

Looking forward to hear from you.

Regards

Team OneAssist

Jul 08, 2019

Updated by shubham-akshat13 I don't know my one assist customer ID.

Jul 08, 2019

Updated by shubham-akshat13 My one assist relationship number is : 4981378.
Please, deactivate the plan and give me my refund as soon as possible.

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Address: Medak, Andhra Pradesh

Website: OneAssist consumer solutions

Deactivate oneassist service to my hdfc credit card as soon as possible. Actually i didn't activate this service. Without my permission who activated this service. Please return my amount which was deducted to this service. I don't require any services provided by you in future. Please resolve the problem as soon as possible. Hdfc bank sangareddy branch

Aug 10, 2019

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jul 08, 2019

OneAssist Consumer Solutions Customer Care's response Dear Customer,

Greetings from OneAssist!!!

We regret any inconvenience caused to you.

We are unable to locate your account. Request you to share your OneAssist customer ID along with the issue details by emailing us at [protected]@oneassist.in.

Once we receive the details, our team will contact you within 24 hours to get your issue resolved. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

Future communications will be done on your registered email id, as any account details shared here can be publicly viewed and can be misused. We request you to write to us on the above mentioned email id if you have any query.

Looking forward to hear from you.

Regards

Team OneAssist

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Address: No 16c Netaji Nagar 3rd Street, Villivakkam, Chennai, Tamil Nadu, 600049

Dear team,

Please cancel my one assist membership. It is showing that it will renew in next 5 days. I don't want your service anymore. Please cancel it immediately. Last year also i raised a complaint to cancel the membership still you guys are not responding. This is highly frustrating.

Mobile number : [protected]
One assist relationship number : 4857750

Aug 27, 2019

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jul 08, 2019

OneAssist Consumer Solutions Customer Care's response Dear Dinesh,

Greetings from OneAssist!!!

We are sorry to see you go.

We have forwarded your details to our team and you should expect a call within 24 hours. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused.

Future communications will be done on your registered email id. We request you to write to us at our registered email id which is [protected]@oneassist.in in case of any query.

We appreciate your patience in the interim.

Regards

Team OneAssist

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Hello,
Iam hardik jain from indore, i received sms from icici bank that rs-1899/- deducted from my debit card to one assist plan. Without my permission.. I also got an email from one assist team. I dont even know the company and this kind [censored] illigal charging of my icici debit card and use of my card information by the company is really a criminal act.

Please deactivate and refund my money asap
Date of incident : 3 july 2019
Oneassist relationship number :7476889.

Aug 11, 2019

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jul 08, 2019

OneAssist Consumer Solutions Customer Care's response Dear Hardik,

Greetings from OneAssist!!!

We are sorry to see you go.

We have forwarded your details to our team and you should expect a call within 24 hours. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused.

Future communications will be done on your registered email id. We request you to write to us at our registered email id which is [protected]@oneassist.in in case of any query.

We appreciate your patience in the interim.

Regards

Team OneAssist

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Address: Jalandhar, Punjab, 140009

I am having mostly all the products of mi and I have filed claim regarding my redmi note 6 pro ...on 25 June i am going to take photo of my little daughter and my foot got slip and my phone fell in water and it happens accidentally and due to slip of my foot and one assist refuse claim by giving reason Improper handling...my service request no. 4368505..
my mobile no. [protected]
[protected]@gmail.com

Aug 10, 2019

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jul 08, 2019

OneAssist Consumer Solutions Customer Care's response Dear Opinder,

Greetings from OneAssist...!

We are sorry to know that your claim got rejected.

The Insurance company only approves those claims wherein there is an accident because of a third party force. As per the description mentioned, the Insurance Company rejected the claim as there was no mention of collision of a third party force.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Team OneAssist

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Hi

I am having this problem with ICICI Bank. On 3rd July 2019 I received SMS from ICICI Bank that Rs 1899 deducted from my account without my permission. I even received SMS from one assist team.I don't want any of the services provided by one assist. Please deactivate One assist plan and refund my money ASAP

OneAssist Relationship Number : 2415001

Sep 11, 2019

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Aug 01, 2019

OneAssist Consumer Solutions Customer Care's response Dear Himangshu,

Greetings from OneAssist!!!

We are sorry to see you go.

We have forwarded your details to our team and you should expect a call within 24 hours. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused.

Future communications will be done on your registered email id. We request you to write to us at our registered email id which is [protected]@oneassist.in in case of any query.

We appreciate your patience in the interim.

Regards

Team OneAssist

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