OneAssist Consumer Solutions Complaints & Reviews

I received sms from hdfc bank that rs-1899/- deducted from my credit card to one assist plan on 12/3/19,
Without my permission.. I also got a mail and a post from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card. I m continuously calling on[protected], and [protected], but they not cancelling the servicing.

Please deactivate and refund my money asap
Date of incident : 12/03/2019
Hdfc credit card no. Xx3630

Pls refund my amount and deactivate this one assist service

Hi
I'm sangeeta and i have a icici credit card ending with 9009.

Today (23.07.[protected]rs amount has deduct from my card. I have never applied for any service from one assist.

My oneassist relationship no is 7705101.
I am not interested in buying any scheme or policy or product from this company.
I request you to plz look into this and i want that the amount be refunded.

I took mobile insurance from oneassist for my mobile samsung galaxy s8. When my mobile's screen broke they did all the verification and told me that service centre would quote repair fee of which 10% i would have to pay and rest they would wear and then scheduled a pick up for it. Meanwhile, i talked to them a lot of time to get ensured that mobile would be repaired from the authorized service centre and they assured me for the same (I have lots of chat screenshots and recording as proof). After getting my phone back, it started showing some issues. I asked them for an invoice which they denied to provide. Then, i visited one of the authorised service centres and got to know that my phone was not repaired at the centre. It was there just for a software update. They also told me that my phone's glass has been changed only from any local market and which is stick with the glue.

I want them to get my phone repaired from an authorised service centre and bear its expense.

I am reachable at shivi. [protected]@gmail.com

Hello sir,
I received sms from hdfc bank date 18 july2019 that rs - 1399/- deducted from
My credit card to oneassist membership fee. Hdfc customer rang information.
I don't even know the company and thish kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the company. And i want my money back, don't dare again to do this.
Please deactivate and refund my money.

Name:- ajay kumar yadav
Date of incident:-18/07/2019
Hdfc credit card last 4no:-0502
Mobile no:-[protected]
Email:[protected]@gmail.com

Account/customer id: [protected]
Registered contact details/email id: r. [protected]@gmail.com
Credit card number: 1124

Cancellation of one assist membership
I am a hdfc bank credit card holder. The bank has auto debited rs. 1899/- from my credit card number ending with 1124 without my concern on date: 29.06.19 i have already complaint about this to credit card dept. Executive mr. Tarik that i am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1899/- as soon as possible.

Oneassist relationship number : [protected]
Name :- raziya
Mobile no. :- [protected]
Credit card number ending :- 1124

Respected to who so ever it may concern,

I am writing this to inform you that i have an account in icici bank and without my any concern you people have debited 1899/- from my account. I genuinely want to stop this service because i'm no more interested in this service. And i want you to credit my amount as soon as possible because you debited it without even asking me for once.
A/c no - 7594

Kindly do the needful and hoping a positive response from your side.
Thankyou.

Account/customer id: 4869560
Registered contact details/email id: [protected]@rediffmail.com
Credit card number: 3787

Cancellation of one assist membership
I am a hdfc bank credit card holder. The bank has auto debited rs. 1899/- from my credit card number ending with 3787 without my concern on date:16/07/2019. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1899/-

Oneassist relationship number :4869560
Name :- rajashekar r
Mobile no. :- [protected]
Credit card number ending :- 3787

Hi, i am aman krishna. Today i got an email from this company called one assisst and immediately my indusind credit card was charged with rs.1899. This is the highest level of fraud since i have signed any document nor received any otp for this payment. I am not even aware who has approved this payment. My credit card is not stolen. This company fraudulently took money from my account.

I called one assist customer care no.[protected] on 17.07.2019 at 2.45pm to cancel my plan which has been renewed without my consent w. E. F. 19.06.2019. Also till date i have not been provided any plan. Today it is 18th july 2019 within the free look period. Please cancel my plan and refund amount of rs 1899/- deducted from my hdfc cc account as per company term & condition no 6.4. I don't need it at this time and do not want to continue it further.

I have raise a request for insurance claim with one assist the scenario was person was walking and on call and in monsoon season she slipped on the road which itself is a accident and then phone also slipped.. The screen got damaged.. But unfortunately the fraud company oneassist has rejected this and not at all considering this as accidental damage..

Pls look into this it’s not at all acceptable

Claim no - 4402201

Company one assist has deducted 1399/ from my c redit card. This is a clear case of misrepresentation and misutilisation of a third party credit card.
The said amount has been debited from my ICICI credit card ending 6009. A registeration number has been generated by one assist as
Dear M VISHWANATH, Welcome to OneAssist! Your relationship no. is 7622045. Register your all Credit/Debit cards via the OneAssist App https://1oa.in/aS4Z3XRnow.
Request said amount may please be recredited to my card

On 13.07.2019, a call was received on my residence phone no[protected].
The caller articulated in such a way that i could not realise he was selling me a scheme. Eventually on 16.7.2019, an amount of rs 1899/- was deducted from icici bank account. Surprisingly, this was mentioned as a code number to me. This is clearly a trap call, without professionalism, without transparency,

I did not agreed to buying any scheme. I do not even know the company. I am not interested in buying any scheme or policy or product from this company.

I want that the amount be refunded to my account at the earliest. I want to cancel the policy/scheme at once. I hope the company will heed and not compel me to escalate. I am feeling cheated.
Mamata bai sharma

Hi,

Please cancel my oneassist plan asap. I no longer require this service. I have had asked for cancellation before too. But no one was kind enough to oblige. Instead, they revised my plan. This service is not beneficial to me and hence, i no longer require it. Look into this matter and solve it as soon as possible.

Membership no: [protected]

As a company, you must not force your services on your consumers. Please resolve this matter asap. I do not find this service serve me any purpose in any way. I am a student and this plan doesn't help me in any way.

Dear

My phone got a liquid damage due to water spillage on the phone. The phone was on the dining table and the glass of water slip from my hand and the phone got liquid damage there are no external damage only the faceid is not working. My phone is always protected with case and screen guard still the water went inside.

The claim was rejected claiming that i should not keep the phone on dining table while having food. What sort of non sense is this. This is a fraud. If you cannot approve claims than why ask to pay such big amount of money for insurance.

My oneassist membership got auto renewed without my approval.
Relationship no.: 2317803
Plan : enhanced wa power single plan
Valid up to : 07-jul-2020
When i called customer care to cancel my membership they are giving lame excuses by saying that they will give discount and degrade my plan but not cancelled my membership neither refunded my money.
1899 money was dedudcted from my credit card without my authorization.

How can you peoples impose your service on me. I am not interested in any of your service.

I want cancellation of my membership from one assist and want my money 1899 as soon as possible.
Yesterday also i raised request for cancellation my membership.
Req no - 4399804.

I no longer need the oneassist plan that i had subscribed last year. I am loging this complaint as there is no info or alert message given by the company on the renewal of the plan. Please deactivate my account and refund my amount as soon as possible. This is not good if you don't inform your customer before renewing the plan.

My membership id:[protected]

Oneassist relationship number-7466189

This company has charged me inr 1399 for a wallet plan. Although i have called their helpline to start cancellation procedures, i am told that i have to wait for the cancellation team to get back to me. It has been 5 days and no cancellation team from oneassist has called.

Request oneassist to deal fairly with their customers. Kindly have your cancellation team call me and give me back my money.

Chaitali.

As a part of credit protection policy oneassist deduct rs. 1899 from my icici bank account on 08-july-2019 without my consent & without any prior notice.
I never wanted the plan, so deactivate the plan and
Please refund my money back, i am already struggling financially & deactivate the plan as soon as possible.
Name - saurabh mishra
Email id - [protected]@gmail.com

I raised a claim on 3rd july 2019 against an accidental damage but reject.

Incident -
So, on july 2nd around 12pm i was in my room and just while laying down on my bed my phone (Mi a2 which was in my trouser's right pocket) suddenly came outand fell on the ground facing screen downwards, and got a diagonal crack on the left bottom corner od my screen. For clarity, i want to mention that i didn't touch my phone neither there was anything else like my intention or something.

Rejection reasons told by the executive -
It was totally an intentional act and external forces were involved.

Now, you tell me where is my intention in all this? Moreover what type of external forces? I was in my room... Nothing miraculous happened. It was totally accidental that's why i have paid extra money to my a protest plan an issuance to protect my phone against these uncertainties and accidents.

Hi,

I have not even used my credit card till now. As a part of credit protection policy they deduct rs. 1399 from my Icici bank credit card on 06-July-2019 without my consent & without any prior notice.
So I would like to deactivate the plan and
Please refund my money back & deactivate the plan asap
Oneassist relationship no.7495943

Regards
Nagarjun N