OneAssist Consumer Solutions Complaints & Reviews

Address: 410206

I had placed a cancellation request on Monday. The person on live chat had sent me an email also for the cancellation being processed.
Today I recieved a call to confirm the cancellation of the services. I told the lady on the phone to cancel the services and not to proceed with the renewal. Still 1899 was deducted. I WANT THE MONEY TO BE REFUNDED TO THE EARLIEST. The membership number is [protected].

+1 photos

Oct 2, 2019

Complaint marked as Resolved

The problem has been resolved and the money deducted has been refunded.

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jul 08, 2019

OneAssist Consumer Solutions Customer Care's response Dear Sanjita,

Greetings from OneAssist!!!

We are sorry to see you go.

We have forwarded your details to our team and you should expect a call within 24 hours. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused.

Future communications will be done on your registered email id. We request you to write to us at our registered email id which is [protected]@oneassist.in in case of any query.

We appreciate your patience in the interim.

Regards

Team OneAssist

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1899 debited against some service request you to cancel the service and please kindly refund the amount against
Mobile no [protected] and email id [protected]@gmail.com
And please contact on [protected]
Tried contacting through customer care but the call was on waiting for 35mins but no body answered
Request you to kindly resolve the issue and refund

Aug 10, 2019

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jul 08, 2019

OneAssist Consumer Solutions Customer Care's response Dear Moksha,

Greetings from OneAssist!!!

We are sorry to see you go.

We have forwarded your details to our team and you should expect a call within 24 hours. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused.

Future communications will be done on your registered email id. We request you to write to us at our registered email id which is [protected]@oneassist.in in case of any query.

We appreciate your patience in the interim.

Regards

Team OneAssist

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Address: Swagatam path, Bidhangarh, Kolkata 66, Kolkata, West Bengal, 700066

Date of incident: 3rd july, 2019

This is to bring your immediate attention to the unauthorized deduction of amount 1899/- from my icici bank account by the name of iin*i-debit*s. I am utterly disturbed by this kind of act of embezzlement and this has happened without my permission or any prior notice. I request immediate cancellation of the subscription and refund of the same amount!

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

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Address: I don’t know, Ahmedabad, Gujarat, 382350

Hi there,

I Received SMS from ICICI Bank that RS-1899/- deducted from my account to ONE ASSIST WALLET PLAN. without my permission.. i also got a mail from one assist team. i dont even know the company and this kind o[censored]nsolicited charging of my Account and Debit card and use of my account by the company is really a criminal act and the co.

Please deactivate and refund my money ASAP otherwise be ready for legal procedure.
date of incident : 19.47hrs. 3 July 2019
ICICI Bank Account No:- xx695
Mail I’d: [protected]@gmail.com

Khushali Savaliya

+1 photos

Aug 14, 2019

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jul 08, 2019

OneAssist Consumer Solutions Customer Care's response Dear Khushali,

Greetings from OneAssist!!!

We are sorry to see you go.

We have forwarded your details to our team and you should expect a call within 24 hours. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused.

Future communications will be done on your registered email id. We request you to write to us at our registered email id which is [protected]@oneassist.in in case of any query.

We appreciate your patience in the interim.

Regards

Team OneAssist

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Address: dhanbad, Dhanbad, Jharkhand, 828301

I was wrongly charge the renewal fees of 1899.i have cancel my plan still they charged me the renewal fees .There is also no reply from their customer care number.Also i downloaded the one assist apo but there was no one from the other end to chat with.they are a big frauds.Last year they wrongly deducted also.
Yash JHamnani
relationship no.4788078

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

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Received SMS from ICICI BANK that RS-1899/- deducted from my credit card to ONE ASSIST PLAN. without my permission.. i also got a mail from one assist team. i dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money ASAP

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

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I received sms from kotak mahendra bank that rs-1899/- deducted from my credit card to one assist plan. Without my permission.. I also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap

Aug 8, 2019

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jul 04, 2019

OneAssist Consumer Solutions Customer Care's response Dear Customer,

Greetings from OneAssist!!!

We regret any inconvenience caused to you.

We are unable to locate your account. Request you to share your OneAssist customer ID along with the issue details by emailing us at [protected]@oneassist.in.

Once we receive the details, our team will contact you within 24 hours to get your issue resolved. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

Future communications will be done on your registered email id, as any account details shared here can be publicly viewed and can be misused. We request you to write to us on the above mentioned email id if you have any query.

Looking forward to hear from you.

Regards

Team OneAssist

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Address: Bhopal, Madhya Pradesh

On 15 april 2019 i got a call that icici bank is providing security facility for cards and i said i don't need this type of facility then also third party one assist sent me a kit and amount of 1899 got deducted without my consent.i want my money back .how can anyone deduct any amount without my permission.who is responsible for this type of fraud bank or one assist .
Transaction id - SB498800

+1 photos

Aug 19, 2019

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jul 08, 2019

OneAssist Consumer Solutions Customer Care's response Dear Pooja,

Greetings from OneAssist!!!

We are sorry to see you go.

We have forwarded your details to our team and you should expect a call within 24 hours. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused.

Future communications will be done on your registered email id. We request you to write to us at our registered email id which is [protected]@oneassist.in in case of any query.

We appreciate your patience in the interim.

Regards

Team OneAssist

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Address: 631001

I received a deduction of amount from my credit card for renew of card. However, i have already sent an application for closing the card and discontinuing the credit card. Thus, i dont require the one assist for the same. I should have recieved a call or the same could have been confirmed from me from deduct.Request refund the amount.
Aruna Bhardwaj
[protected]

Aug 16, 2019

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jul 04, 2019

OneAssist Consumer Solutions Customer Care's response Dear Aruna,

Greetings from OneAssist!!!

We are sorry to see you go.

We have forwarded your details to our team and you should expect a call within 24 hours. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused.

Future communications will be done on your registered email id. We request you to write to us at our registered email id which is [protected]@oneassist.in in case of any query.

We appreciate your patience in the interim.

Regards

Team OneAssist

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Hello there

I received sms from icici bank that rs-1399/- deducted from my credit card to one assist plan. Without my permission.. I also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap
Date of incident : 29th june 2019 at 13:53:15
Icici credit card no. Xx6009
Oneassist relationship number : 4774844

Aug 8, 2019

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jul 04, 2019

OneAssist Consumer Solutions Customer Care's response Dear Customer,

Greetings from OneAssist!!!

We are sorry to see you go.

We have forwarded your details to our team and you should expect a call within 24 hours. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused.

Future communications will be done on your registered email id. We request you to write to us at our registered email id which is [protected]@oneassist.in in case of any query.

We appreciate your patience in the interim.

Regards

Team OneAssist

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P

parry dhillon

from Mumbai, Maharashtra

Jul 3, 2019

I bought an iphone x from batinda authorized apple store and they insured my phone but when i went with phone which was damaged in the hail storm the insurer is harrasing me and telling me i cannot claim the money for its repair . The company is bogus and they are only there to collect the insurance money. I just want to spread awareness of fraud.

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P

Prakash Aruchamy

from Chennai, Tamil Nadu

Jul 3, 2019

I don't need one assist, pls deactivate my account

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Address: 14/49, Manthoppu First Street, Maduvankarai, Guindy Race Course, Chennai, 600032

Hello there,

I received sms from hdfc bank that ₹2, 599/- deducted from my credit card to one assist plan. Hdfc customer rang information.. I also got a message from one assist team. I don't even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money back asap.
Date of incident : 2 july 2019
Registered mobile number : [protected]

+2 photos

Aug 12, 2019

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jul 04, 2019

OneAssist Consumer Solutions Customer Care's response Dear Customer,

Greetings from OneAssist!!!

We are sorry to see you go.

We have forwarded your details to our team and you should expect a call within 24 hours. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused.

Future communications will be done on your registered email id. We request you to write to us at our registered email id which is [protected]@oneassist.in in case of any query.

We appreciate your patience in the interim.

Regards

Team OneAssist

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Address: Malda, WB, 732128

Hi,

I'm using hdfc credit card. Without any intimation you have deducted the amount of 1399 from my credit card

As last year also i requested you to cancel but you have said that the plan will be cancelled in one year but now it was again repeated and saying that auto renewed without my approval or even not intimated.

Kindly cancel this plan and request you to refund the amount of rs:1399. This is unacceptable that you have been repeating the same.

Membership id: [protected]
Deducted date : 27/05/2019
Name : sanatan sarkar

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

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Hello,

I'd like to discontinue the one-assist service. That means there shouldn't be any auto-renewal every year.

Your built in feature of the service that does auto renewal is obviously a trick, since most customers don't keep track of the remainder mails that go straight to spam and the one's who also miss the messages, can't cancel them in time. Instead of askimg permission every year you directly deduct the amount from our banks.

It's highly unethical and a bad business practice.

Due to the same reason i'd like to discontinue the entire service and look forward to not getting any emails or messages about renewal alerts!

Customer id: 4867479

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Jul 03, 2019

Updated by Swayam_00 Inspite of cancelling the plan in time you have deducted amount from my account.

I demand a prompt refund.

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Vicky Sukesh

from Bengaluru, Karnataka

Jul 3, 2019

I want to to cancel my membership and want my money back

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Address: Hyderabad, Telangana

I have requested for the cancellation of my membership ahead of last 2 weeks. But i have no response from your side. I request for a refund of my amount 1899/- from the oneassist services which was deducted from my axis account. I asked for the cancellation of membership which seems to be of no use. Without any mention of renewal from my side amount is been debited. So i want my membership to be closed and amount to be refunded as soon as possible.

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Jul 01, 2019

Updated by Suchitha Rao My membership ID is[protected]. Cancel my membership and refund me as soon as possible.

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S

Suchitha Rao

from Chandur, Telangana

Jul 1, 2019

My membership ID is[protected]. Cancel my membership and refund me as soon as possible.

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Address: 403 VED SHAIL APARTMENT, VEERCHAKRA COLONY,Katol Road, Nagpur, Maharashtra, 440013

Dear oneassist,

I don't remember signing up for auto renewal of the service.
Still my icic debit card deducted 1899 rs in last year and again it send message of auto renwal this year even i am not register any card for protection. When i call customer care they cancel my call and when again i tried it seem inccorect number.

Please cancel my subscription and refund my money.
Here are my account details:
Name yogesh tayade
Relationship no.: 2332971
Plan : enhanced wa privilege single plan
Valid up to : 03/07/2019
Email : yogesh. [protected]@gmail.com

Aug 19, 2019

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jul 01, 2019

OneAssist Consumer Solutions Customer Care's response Dear Yogesh,

Greetings from OneAssist!!!

We are sorry to see you go.

We have forwarded your details to our team and you should expect a call within 24 hours. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused.

Future communications will be done on your registered email id. We request you to write to us at our registered email id which is [protected]@oneassist.in in case of any query.

We appreciate your patience in the interim.

Regards

Team OneAssist

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Hi,

Received message from icici bank that oneassist plan request have been completed. I never gave permission to anyone to deduct any money automatically. I believed that rs. 1899 will only be deducted with my consent. Since the deduction happened without my consent i have no choice but to cancel the plan. No need to call me. Please initiate the refund quickly.

Name : abhijith vijayan
Relationship no : 7405330
Date of incident : 28/06/2019, wpp-sr[protected]new policy
Email : abhijith. [protected]@hotmail.com

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

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S

Samsamurai

from Mumbai, Maharashtra

Jul 2, 2019

I got sms that 1399 rs has been deducted from my icici credit card, without my permission. I want refund.
How can be this possible without sharing or asking any details, money gets deducted from customers account.

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Address: Angu nagar, 624004

Hi,

I'm Using HDFC Credit card. Without any Request you are issusing oneassist membership for me...

As last year also i requested you to cancel but you have said that the plan will be cancelled in one year but now it was again repeated and saying that auto renewed without my approval...
I don’t need tat plan... pls do the needful... before getting my amount dedused

Aug 3, 2019

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jul 01, 2019

OneAssist Consumer Solutions Customer Care's response Dear Customer,

Greetings from OneAssist!!!

We regret any inconvenience caused to you.

We are unable to locate your account. Request you to share your OneAssist customer ID along with the issue details by emailing us at [protected]@oneassist.in.

Once we receive the details, our team will contact you within 24 hours to get your issue resolved. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

Future communications will be done on your registered email id, as any account details shared here can be publicly viewed and can be misused. We request you to write to us on the above mentioned email id if you have any query.

Looking forward to hear from you.

Regards

Team OneAssist

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I have taken one assist membership just to take a free life time credit card and they said its just one year plan and it will be cancelled after an year but without my knowledge rs 2999l - was deducted from my account and there was no proper communication from one assist. I am so much disappointed with the relationship with one assist. I want to cancel my membership and i need the refund money. I am unable to contact anyone as i am not in india.

Jul 31, 2019

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jun 28, 2019

OneAssist Consumer Solutions Customer Care's response Dear Customer,

Greetings from OneAssist!!!

We regret any inconvenience caused to you.

We are unable to locate your account. Request you to share your OneAssist customer ID along with the issue details by emailing us at [protected]@oneassist.in.

Once we receive the details, our team will contact you within 24 hours to get your issue resolved. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

Future communications will be done on your registered email id, as any account details shared here can be publicly viewed and can be misused. We request you to write to us on the above mentioned email id if you have any query.

Looking forward to hear from you.

Regards

Team OneAssist

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Address: 207/1Astral House,B/h Rajpath Club,Off S.G.Highway, Ahmedabad, Gujarat, 380059

Hello there

I received sms from hdfc bank today that rs.1899 deducted from my credit card number ending with 4514 to one assist membership fee.
Without inform me on data[protected]. I am not interested about this service and don't want this membership any more

So cancel the membership and refund this debited amount of rs. 1899

One asisst membership number -[protected]
Name - sanjiv kumar
Mobile no-[protected]
Email i'd [protected]@gmail.com
Credit card number ending -4514

+1 photos

Jul 2, 2019

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jun 28, 2019

OneAssist Consumer Solutions Customer Care's response Dear Sanjeev,

Greetings from OneAssist!!!

We are sorry to see you go.

We have forwarded your details to our team and you should expect a call within 24 hours. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused.

Future communications will be done on your registered email id. We request you to write to us at our registered email id which is [protected]@oneassist.in in case of any query.

We appreciate your patience in the interim.

Regards

Team OneAssist

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Address: POOJA BHAWAN,HOUSE NO-22, AT+POST-NAWADIH,NEAR POLICE STATION, 829144

Hello there

I received sms from hdfc bank yesterday that rs-2799/- deducted from my credit card to one assist membership fee. Hdfc customer rang information. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.
And who the hell are you to care about me.. I want to cancel my membership and refund my money.

Please deactivate and refund my money asap
Name: pushpa devi
Date of incident : 26/06/2019
Hdfc credit card no. Xx4789
Mobile no: [protected]
Email : pushpa. [protected]@gmail.com

Aug 7, 2019

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jun 27, 2019

OneAssist Consumer Solutions Customer Care's response Dear Pushpa,

Greetings from OneAssist!!!

We regret for any inconvenience caused to you.

As per our records, your plan is already under cancellation with the Service Request number 4353124. The refund of Rs.2999/ will be credited to your account within 5 working days from the cancellation date which is 26th June, 2019.

We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused.

Please note that OneAssist doesn’t ask for any of your card details for membership cancellation or for processing refund. Never share your OTP or Card CVV details with anyone as it could lead to fraud. OneAssist or our representatives will never seek these details from you.

Hope this resolves your query.

Regards

Team OneAssist

OneAssist Consumer Solutions Complaints & Reviews

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OneAssist Consumer Solutions reviews & complaints page 50

renewal even after cancellation request

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refund request for rs.1899 debited without informing against some service

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deactivate oneassist subscription

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unauthorised payment deduction without my permission. one assist wallet plan

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wrongly charged the renewal fees 1899

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I am complaining about money dedication

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I am complaining about money dedication

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without my consent 1899 rupees get deducted from my bank account

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auto deduct of amount for renew

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please deactivate and refund my money asap

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wrongly deducted money from my credit card

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refund my one assist mfee

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discontinue

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cancellation of my service

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one assist plan cancellation and refund

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cancellation of oneassist plan

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cancel oneassist membership

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money deducted from my credit card without my knowledge

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refund the debited amount of rs. 1899

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cancellation of membership

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