OneAssist Consumer Solutions Complaints & Reviews

Address: New Delhi, Delhi

I raised a claim on 3rd july 2019 against an accidental damage but reject.

Incident -
So, on july 2nd around 12pm i was in my room and just while laying down on my bed my phone (Mi a2 which was in my trouser's right pocket) suddenly came outand fell on the ground facing screen downwards, and got a diagonal crack on the left bottom corner od my screen. For clarity, i want to mention that i didn't touch my phone neither there was anything else like my intention or something.

Rejection reasons told by the executive -
It was totally an intentional act and external forces were involved.

Now, you tell me where is my intention in all this? Moreover what type of external forces? I was in my room... Nothing miraculous happened. It was totally accidental that's why i have paid extra money to my a protest plan an issuance to protect my phone against these uncertainties and accidents.

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

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S

sans38

from Khawhai, Mizoram

Jul 10, 2019

Hi

On 3rd July 2019 I received SMS from ICICI Bank that Rs 1899 deducted from my account without my permission. I even received SMS from one assist team.I don't want any of the services provided by one assist. Please deactivate One assist plan and refund my money ASAP

OneAssist Relationship Number : 2415001

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Address: 560073

Hi,

I have not even used my credit card till now. As a part of credit protection policy they deduct rs. 1399 from my Icici bank credit card on 06-July-2019 without my consent & without any prior notice.
So I would like to deactivate the plan and
Please refund my money back & deactivate the plan asap
Oneassist relationship no.7495943

Regards
Nagarjun N

Aug 11, 2019

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jul 08, 2019

OneAssist Consumer Solutions Customer Care's response Dear Nagarjun,

Greetings from OneAssist!!!

We are sorry to see you go.

We have forwarded your details to our team and you should expect a call within 24 hours. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused.

Future communications will be done on your registered email id. We request you to write to us at our registered email id which is [protected]@oneassist.in in case of any query.

We appreciate your patience in the interim.

Regards

Team OneAssist

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J

[email protected]

from Ranchi, Jharkhand

Jul 8, 2019

I never subscribed to one assist facility but in July 18, RS 1899 was debited from my account. Again on 3.7.19, RS 1899 deducted my account. Please stop this policy immediately and refund my money which is bring deducted unauthorised. Malvika Jha Cell no [protected]

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Y

Yashjhamnani

from Darbhanga, Bihar

Jul 8, 2019

Wrongly deeucted my balance even when i cancel my renewal plan .please refund my money back otherwise I will take legal action against you guyz

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I already.. Cancelled my one assist... Bt they still didn't refund my money... Can you please check and refund my money i am waiting for ur response so i kindly request you to... Respond as early as possible... Still i am studying.. They had already taken a huge amount so please refund my money. I had already spoke about the problem with i customer care

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

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An amount of rs. 1899, has been deducted from my icici bank account under the transaction detail of si oneast without my permission. I demand a total refund as soon as possible as this deduction is fradulent.
So i would like to deactivate any such one assist plan and want to full refund for the same.

Transaction id : sb498800
Date: 03 jul' 19
Account number - xx0586

Please, do it asap.

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jul 08, 2019

OneAssist Consumer Solutions Customer Care's response Dear Customer,

Greetings from OneAssist!!!

We regret any inconvenience caused to you.

We are unable to locate your account. Request you to share your OneAssist customer ID along with the issue details by emailing us at [protected]@oneassist.in.

Once we receive the details, our team will contact you within 24 hours to get your issue resolved. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

Future communications will be done on your registered email id, as any account details shared here can be publicly viewed and can be misused. We request you to write to us on the above mentioned email id if you have any query.

Looking forward to hear from you.

Regards

Team OneAssist

Jul 08, 2019

Updated by shubham-akshat13 I don't know my one assist customer ID.

Jul 08, 2019

Updated by shubham-akshat13 My one assist relationship number is : 4981378.
Please, deactivate the plan and give me my refund as soon as possible.

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Address: Medak, Andhra Pradesh

Website: OneAssist consumer solutions

Deactivate oneassist service to my hdfc credit card as soon as possible. Actually i didn't activate this service. Without my permission who activated this service. Please return my amount which was deducted to this service. I don't require any services provided by you in future. Please resolve the problem as soon as possible. Hdfc bank sangareddy branch

Aug 10, 2019

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jul 08, 2019

OneAssist Consumer Solutions Customer Care's response Dear Customer,

Greetings from OneAssist!!!

We regret any inconvenience caused to you.

We are unable to locate your account. Request you to share your OneAssist customer ID along with the issue details by emailing us at [protected]@oneassist.in.

Once we receive the details, our team will contact you within 24 hours to get your issue resolved. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

Future communications will be done on your registered email id, as any account details shared here can be publicly viewed and can be misused. We request you to write to us on the above mentioned email id if you have any query.

Looking forward to hear from you.

Regards

Team OneAssist

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Address: No 16c Netaji Nagar 3rd Street, Villivakkam, Chennai, Tamil Nadu, 600049

Dear team,

Please cancel my one assist membership. It is showing that it will renew in next 5 days. I don't want your service anymore. Please cancel it immediately. Last year also i raised a complaint to cancel the membership still you guys are not responding. This is highly frustrating.

Mobile number : [protected]
One assist relationship number : 4857750

Aug 27, 2019

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jul 08, 2019

OneAssist Consumer Solutions Customer Care's response Dear Dinesh,

Greetings from OneAssist!!!

We are sorry to see you go.

We have forwarded your details to our team and you should expect a call within 24 hours. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused.

Future communications will be done on your registered email id. We request you to write to us at our registered email id which is [protected]@oneassist.in in case of any query.

We appreciate your patience in the interim.

Regards

Team OneAssist

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Hello,
Iam hardik jain from indore, i received sms from icici bank that rs-1899/- deducted from my debit card to one assist plan. Without my permission.. I also got an email from one assist team. I dont even know the company and this kind [censored] illigal charging of my icici debit card and use of my card information by the company is really a criminal act.

Please deactivate and refund my money asap
Date of incident : 3 july 2019
Oneassist relationship number :7476889.

Aug 11, 2019

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jul 08, 2019

OneAssist Consumer Solutions Customer Care's response Dear Hardik,

Greetings from OneAssist!!!

We are sorry to see you go.

We have forwarded your details to our team and you should expect a call within 24 hours. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused.

Future communications will be done on your registered email id. We request you to write to us at our registered email id which is [protected]@oneassist.in in case of any query.

We appreciate your patience in the interim.

Regards

Team OneAssist

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Address: Jalandhar, Punjab, 140009

I am having mostly all the products of mi and I have filed claim regarding my redmi note 6 pro ...on 25 June i am going to take photo of my little daughter and my foot got slip and my phone fell in water and it happens accidentally and due to slip of my foot and one assist refuse claim by giving reason Improper handling...my service request no. 4368505..
my mobile no. [protected]
[protected]@gmail.com

Aug 10, 2019

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jul 08, 2019

OneAssist Consumer Solutions Customer Care's response Dear Opinder,

Greetings from OneAssist...!

We are sorry to know that your claim got rejected.

The Insurance company only approves those claims wherein there is an accident because of a third party force. As per the description mentioned, the Insurance Company rejected the claim as there was no mention of collision of a third party force.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Team OneAssist

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Hi

I am having this problem with ICICI Bank. On 3rd July 2019 I received SMS from ICICI Bank that Rs 1899 deducted from my account without my permission. I even received SMS from one assist team.I don't want any of the services provided by one assist. Please deactivate One assist plan and refund my money ASAP

OneAssist Relationship Number : 2415001

Sep 11, 2019

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Aug 01, 2019

OneAssist Consumer Solutions Customer Care's response Dear Himangshu,

Greetings from OneAssist!!!

We are sorry to see you go.

We have forwarded your details to our team and you should expect a call within 24 hours. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused.

Future communications will be done on your registered email id. We request you to write to us at our registered email id which is [protected]@oneassist.in in case of any query.

We appreciate your patience in the interim.

Regards

Team OneAssist

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Address: 410206

I had placed a cancellation request on Monday. The person on live chat had sent me an email also for the cancellation being processed.
Today I recieved a call to confirm the cancellation of the services. I told the lady on the phone to cancel the services and not to proceed with the renewal. Still 1899 was deducted. I WANT THE MONEY TO BE REFUNDED TO THE EARLIEST. The membership number is [protected].

Oct 2, 2019

Complaint marked as Resolved

The problem has been resolved and the money deducted has been refunded.

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jul 08, 2019

OneAssist Consumer Solutions Customer Care's response Dear Sanjita,

Greetings from OneAssist!!!

We are sorry to see you go.

We have forwarded your details to our team and you should expect a call within 24 hours. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused.

Future communications will be done on your registered email id. We request you to write to us at our registered email id which is [protected]@oneassist.in in case of any query.

We appreciate your patience in the interim.

Regards

Team OneAssist

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1899 debited against some service request you to cancel the service and please kindly refund the amount against
Mobile no [protected] and email id [protected]@gmail.com
And please contact on [protected]
Tried contacting through customer care but the call was on waiting for 35mins but no body answered
Request you to kindly resolve the issue and refund

Aug 10, 2019

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jul 08, 2019

OneAssist Consumer Solutions Customer Care's response Dear Moksha,

Greetings from OneAssist!!!

We are sorry to see you go.

We have forwarded your details to our team and you should expect a call within 24 hours. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused.

Future communications will be done on your registered email id. We request you to write to us at our registered email id which is [protected]@oneassist.in in case of any query.

We appreciate your patience in the interim.

Regards

Team OneAssist

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Address: Swagatam path, Bidhangarh, Kolkata 66, Kolkata, West Bengal, 700066

Date of incident: 3rd july, 2019

This is to bring your immediate attention to the unauthorized deduction of amount 1899/- from my icici bank account by the name of iin*i-debit*s. I am utterly disturbed by this kind of act of embezzlement and this has happened without my permission or any prior notice. I request immediate cancellation of the subscription and refund of the same amount!

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

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Address: I don’t know, Ahmedabad, Gujarat, 382350

Hi there,

I Received SMS from ICICI Bank that RS-1899/- deducted from my account to ONE ASSIST WALLET PLAN. without my permission.. i also got a mail from one assist team. i dont even know the company and this kind o[censored]nsolicited charging of my Account and Debit card and use of my account by the company is really a criminal act and the co.

Please deactivate and refund my money ASAP otherwise be ready for legal procedure.
date of incident : 19.47hrs. 3 July 2019
ICICI Bank Account No:- xx695
Mail I’d: [protected]@gmail.com

Khushali Savaliya

Aug 14, 2019

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jul 08, 2019

OneAssist Consumer Solutions Customer Care's response Dear Khushali,

Greetings from OneAssist!!!

We are sorry to see you go.

We have forwarded your details to our team and you should expect a call within 24 hours. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused.

Future communications will be done on your registered email id. We request you to write to us at our registered email id which is [protected]@oneassist.in in case of any query.

We appreciate your patience in the interim.

Regards

Team OneAssist

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Address: dhanbad, Dhanbad, Jharkhand, 828301

I was wrongly charge the renewal fees of 1899.i have cancel my plan still they charged me the renewal fees .There is also no reply from their customer care number.Also i downloaded the one assist apo but there was no one from the other end to chat with.they are a big frauds.Last year they wrongly deducted also.
Yash JHamnani
relationship no.4788078

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

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Received SMS from ICICI BANK that RS-1899/- deducted from my credit card to ONE ASSIST PLAN. without my permission.. i also got a mail from one assist team. i dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money ASAP

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

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I received sms from kotak mahendra bank that rs-1899/- deducted from my credit card to one assist plan. Without my permission.. I also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap

Aug 8, 2019

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jul 04, 2019

OneAssist Consumer Solutions Customer Care's response Dear Customer,

Greetings from OneAssist!!!

We regret any inconvenience caused to you.

We are unable to locate your account. Request you to share your OneAssist customer ID along with the issue details by emailing us at [protected]@oneassist.in.

Once we receive the details, our team will contact you within 24 hours to get your issue resolved. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

Future communications will be done on your registered email id, as any account details shared here can be publicly viewed and can be misused. We request you to write to us on the above mentioned email id if you have any query.

Looking forward to hear from you.

Regards

Team OneAssist

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Address: Bhopal, Madhya Pradesh

On 15 april 2019 i got a call that icici bank is providing security facility for cards and i said i don't need this type of facility then also third party one assist sent me a kit and amount of 1899 got deducted without my consent.i want my money back .how can anyone deduct any amount without my permission.who is responsible for this type of fraud bank or one assist .
Transaction id - SB498800

Aug 19, 2019

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jul 08, 2019

OneAssist Consumer Solutions Customer Care's response Dear Pooja,

Greetings from OneAssist!!!

We are sorry to see you go.

We have forwarded your details to our team and you should expect a call within 24 hours. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused.

Future communications will be done on your registered email id. We request you to write to us at our registered email id which is [protected]@oneassist.in in case of any query.

We appreciate your patience in the interim.

Regards

Team OneAssist

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Address: 631001

I received a deduction of amount from my credit card for renew of card. However, i have already sent an application for closing the card and discontinuing the credit card. Thus, i dont require the one assist for the same. I should have recieved a call or the same could have been confirmed from me from deduct.Request refund the amount.
Aruna Bhardwaj
[protected]

Aug 16, 2019

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jul 04, 2019

OneAssist Consumer Solutions Customer Care's response Dear Aruna,

Greetings from OneAssist!!!

We are sorry to see you go.

We have forwarded your details to our team and you should expect a call within 24 hours. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused.

Future communications will be done on your registered email id. We request you to write to us at our registered email id which is [protected]@oneassist.in in case of any query.

We appreciate your patience in the interim.

Regards

Team OneAssist

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Hello there

I received sms from icici bank that rs-1399/- deducted from my credit card to one assist plan. Without my permission.. I also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap
Date of incident : 29th june 2019 at 13:53:15
Icici credit card no. Xx6009
Oneassist relationship number : 4774844

Aug 8, 2019

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jul 04, 2019

OneAssist Consumer Solutions Customer Care's response Dear Customer,

Greetings from OneAssist!!!

We are sorry to see you go.

We have forwarded your details to our team and you should expect a call within 24 hours. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused.

Future communications will be done on your registered email id. We request you to write to us at our registered email id which is [protected]@oneassist.in in case of any query.

We appreciate your patience in the interim.

Regards

Team OneAssist

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P

parry dhillon

from Mumbai, Maharashtra

Jul 3, 2019

I bought an iphone x from batinda authorized apple store and they insured my phone but when i went with phone which was damaged in the hail storm the insurer is harrasing me and telling me i cannot claim the money for its repair . The company is bogus and they are only there to collect the insurance money. I just want to spread awareness of fraud.

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P

Prakash Aruchamy

from Chennai, Tamil Nadu

Jul 3, 2019

I don't need one assist, pls deactivate my account

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Address: 14/49, Manthoppu First Street, Maduvankarai, Guindy Race Course, Chennai, 600032

Hello there,

I received sms from hdfc bank that ₹2, 599/- deducted from my credit card to one assist plan. Hdfc customer rang information.. I also got a message from one assist team. I don't even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money back asap.
Date of incident : 2 july 2019
Registered mobile number : [protected]

Aug 12, 2019

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jul 04, 2019

OneAssist Consumer Solutions Customer Care's response Dear Customer,

Greetings from OneAssist!!!

We are sorry to see you go.

We have forwarded your details to our team and you should expect a call within 24 hours. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused.

Future communications will be done on your registered email id. We request you to write to us at our registered email id which is [protected]@oneassist.in in case of any query.

We appreciate your patience in the interim.

Regards

Team OneAssist

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