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OneAssist Consumer Solutions Complaints & Reviews

3.9
Updated: Nov 23, 2025
Complaints 4086
Resolved
3095
Unresolved
991
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OneAssist Consumer Solutions reviews & complaints page 50

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S
saikumar ruthala
from Kakinada, Andhra Pradesh
Jul 6, 2019
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I already.. Cancelled my one assist... Bt they still didn't refund my money... Can you please check and refund my money i am waiting for ur response so i kindly request you to... Respond as early as possible... Still i am studying.. They had already taken a huge amount so please refund my money. I had already spoke about the problem with i customer care
OneAssist Consumer Solutions customer support has been notified about the posted complaint.
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    S
    shubham-akshat13
    from Bandipura, Jammu and Kashmir
    Jul 5, 2019
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    An amount of rs. 1899, has been deducted from my icici bank account under the transaction detail of si oneast without my permission. I demand a total refund as soon as possible as this deduction is fradulent.
    So i would like to deactivate any such one assist plan and want to full refund for the same.

    Transaction id : sb498800
    Date: 03 jul' 19
    Account number - xx0586

    Please, do it asap.
    OneAssist Consumer Solutions customer support has been notified about the posted complaint.
    Verified Support
    Jul 08, 2019
    OneAssist Consumer Solutions Customer Care's response
    Dear Customer,

    Greetings from OneAssist!!!

    We regret any inconvenience caused to you.

    We are unable to locate your account. Request you to share your OneAssist customer ID along with the issue details by emailing us at [protected]@oneassist.in.

    Once we receive the details, our team will contact you within 24 hours to get your issue resolved. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

    Future communications will be done on your registered email id, as any account details shared here can be publicly viewed and can be misused. We request you to write to us on the above mentioned email id if you have any query.

    Looking forward to hear from you.

    Regards

    Team OneAssist
    Jul 08, 2019
    Updated by shubham-akshat13
    I don't know my one assist customer ID.
    Jul 08, 2019
    Updated by shubham-akshat13
    My one assist relationship number is : 4981378.
    Please, deactivate the plan and give me my refund as soon as possible.
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      G
      Goverdhan Kallem
      from Delhi, Delhi
      Jul 5, 2019
      Resolved
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      Resolved

      Address: Medak, Andhra Pradesh
      Website: OneAssist consumer solutions

      Deactivate oneassist service to my hdfc credit card as soon as possible. Actually i didn't activate this service. Without my permission who activated this service. Please return my amount which was deducted to this service. I don't require any services provided by you in future. Please resolve the problem as soon as possible. Hdfc bank sangareddy branch
      Aug 10, 2019
      Complaint marked as Resolved 
      OneAssist Consumer Solutions customer support has been notified about the posted complaint.
      Verified Support
      Jul 08, 2019
      OneAssist Consumer Solutions Customer Care's response
      Dear Customer,

      Greetings from OneAssist!!!

      We regret any inconvenience caused to you.

      We are unable to locate your account. Request you to share your OneAssist customer ID along with the issue details by emailing us at [protected]@oneassist.in.

      Once we receive the details, our team will contact you within 24 hours to get your issue resolved. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

      Future communications will be done on your registered email id, as any account details shared here can be publicly viewed and can be misused. We request you to write to us on the above mentioned email id if you have any query.

      Looking forward to hear from you.

      Regards

      Team OneAssist
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        D
        Dineshdino
        from Chennai, Tamil Nadu
        Jul 5, 2019
        Resolved
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        Resolved

        Address: No 16c Netaji Nagar 3rd Street, Villivakkam, Chennai, Tamil Nadu, 600049

        Dear team,

        Please cancel my one assist membership. It is showing that it will renew in next 5 days. I don't want your service anymore. Please cancel it immediately. Last year also i raised a complaint to cancel the membership still you guys are not responding. This is highly frustrating.

        Mobile number : [protected]
        One assist relationship number : 4857750
        Aug 27, 2019
        Complaint marked as Resolved 
        OneAssist Consumer Solutions customer support has been notified about the posted complaint.
        Verified Support
        Jul 08, 2019
        OneAssist Consumer Solutions Customer Care's response
        Dear Dinesh,

        Greetings from OneAssist!!!

        We are sorry to see you go.

        We have forwarded your details to our team and you should expect a call within 24 hours. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

        We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused.

        Future communications will be done on your registered email id. We request you to write to us at our registered email id which is [protected]@oneassist.in in case of any query.

        We appreciate your patience in the interim.

        Regards

        Team OneAssist
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          H
          Hardik..
          from Jabalpur, Madhya Pradesh
          Jul 5, 2019
          Resolved
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          Resolved

          Hello,
          Iam hardik jain from indore, i received sms from icici bank that rs-1899/- deducted from my debit card to one assist plan. Without my permission.. I also got an email from one assist team. I dont even know the company and this kind [censored] illigal charging of my icici debit card and use of my card information by the company is really a criminal act.

          Please deactivate and refund my money asap
          Date of incident : 3 july 2019
          Oneassist relationship number :7476889.
          Aug 11, 2019
          Complaint marked as Resolved 
          OneAssist Consumer Solutions customer support has been notified about the posted complaint.
          Verified Support
          Jul 08, 2019
          OneAssist Consumer Solutions Customer Care's response
          Dear Hardik,

          Greetings from OneAssist!!!

          We are sorry to see you go.

          We have forwarded your details to our team and you should expect a call within 24 hours. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

          We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused.

          Future communications will be done on your registered email id. We request you to write to us at our registered email id which is [protected]@oneassist.in in case of any query.

          We appreciate your patience in the interim.

          Regards

          Team OneAssist
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            A
            advopindersingh
            from Jalandhar, Punjab
            Jul 4, 2019
            Resolved
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            Resolved

            Address: Jalandhar, Punjab, 140009

            I am having mostly all the products of mi and I have filed claim regarding my redmi note 6 pro ...on 25 June i am going to take photo of my little daughter and my foot got slip and my phone fell in water and it happens accidentally and due to slip of my foot and one assist refuse claim by giving reason Improper handling...my service request no. 4368505..
            my mobile no. [protected]
            [protected]@gmail.com
            Aug 10, 2019
            Complaint marked as Resolved 
            OneAssist Consumer Solutions customer support has been notified about the posted complaint.
            Verified Support
            Jul 08, 2019
            OneAssist Consumer Solutions Customer Care's response
            Dear Opinder,

            Greetings from OneAssist...!

            We are sorry to know that your claim got rejected.

            The Insurance company only approves those claims wherein there is an accident because of a third party force. As per the description mentioned, the Insurance Company rejected the claim as there was no mention of collision of a third party force.

            Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

            Regards,

            Team OneAssist
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              S
              sans38
              from Khawhai, Mizoram
              Jul 30, 2019
              Resolved
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              Resolved

              Hi

              I am having this problem with ICICI Bank. On 3rd July 2019 I received SMS from ICICI Bank that Rs 1899 deducted from my account without my permission. I even received SMS from one assist team.I don't want any of the services provided by one assist. Please deactivate One assist plan and refund my money ASAP

              OneAssist Relationship Number : 2415001
              Sep 11, 2019
              Complaint marked as Resolved 
              OneAssist Consumer Solutions customer support has been notified about the posted complaint.
              Verified Support
              Aug 01, 2019
              OneAssist Consumer Solutions Customer Care's response
              Dear Himangshu,

              Greetings from OneAssist!!!

              We are sorry to see you go.

              We have forwarded your details to our team and you should expect a call within 24 hours. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

              We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused.

              Future communications will be done on your registered email id. We request you to write to us at our registered email id which is [protected]@oneassist.in in case of any query.

              We appreciate your patience in the interim.

              Regards

              Team OneAssist
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                S
                Sanjita Chatterjee
                from Mumbai, Maharashtra
                Jul 3, 2019
                Resolved
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                Resolved

                Address: 410206

                I had placed a cancellation request on Monday. The person on live chat had sent me an email also for the cancellation being processed.
                Today I recieved a call to confirm the cancellation of the services. I told the lady on the phone to cancel the services and not to proceed with the renewal. Still 1899 was deducted. I WANT THE MONEY TO BE REFUNDED TO THE EARLIEST. The membership number is [protected].
                +1 photos
                Oct 2, 2019
                Complaint marked as Resolved 
                The problem has been resolved and the money deducted has been refunded.
                OneAssist Consumer Solutions customer support has been notified about the posted complaint.
                Verified Support
                Jul 08, 2019
                OneAssist Consumer Solutions Customer Care's response
                Dear Sanjita,

                Greetings from OneAssist!!!

                We are sorry to see you go.

                We have forwarded your details to our team and you should expect a call within 24 hours. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

                We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused.

                Future communications will be done on your registered email id. We request you to write to us at our registered email id which is [protected]@oneassist.in in case of any query.

                We appreciate your patience in the interim.

                Regards

                Team OneAssist
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                  P
                  Pardy
                  from Mumbai, Maharashtra
                  Jul 3, 2019
                  Resolved
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                  Resolved

                  1899 debited against some service request you to cancel the service and please kindly refund the amount against
                  Mobile no [protected] and email id [protected]@gmail.com
                  And please contact on [protected]
                  Tried contacting through customer care but the call was on waiting for 35mins but no body answered
                  Request you to kindly resolve the issue and refund
                  Aug 10, 2019
                  Complaint marked as Resolved 
                  OneAssist Consumer Solutions customer support has been notified about the posted complaint.
                  Verified Support
                  Jul 08, 2019
                  OneAssist Consumer Solutions Customer Care's response
                  Dear Moksha,

                  Greetings from OneAssist!!!

                  We are sorry to see you go.

                  We have forwarded your details to our team and you should expect a call within 24 hours. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

                  We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused.

                  Future communications will be done on your registered email id. We request you to write to us at our registered email id which is [protected]@oneassist.in in case of any query.

                  We appreciate your patience in the interim.

                  Regards

                  Team OneAssist
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                    N
                    Nandu 98
                    from Mumbai, Maharashtra
                    Jul 3, 2019
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                    Address: Swagatam path, Bidhangarh, Kolkata 66, Kolkata, West Bengal, 700066

                    Date of incident: 3rd july, 2019

                    This is to bring your immediate attention to the unauthorized deduction of amount 1899/- from my icici bank account by the name of iin*i-debit*s. I am utterly disturbed by this kind of act of embezzlement and this has happened without my permission or any prior notice. I request immediate cancellation of the subscription and refund of the same amount!
                    OneAssist Consumer Solutions customer support has been notified about the posted complaint.
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                      V
                      Viralgsavaliya
                      from Mumbai, Maharashtra
                      Jul 3, 2019
                      Resolved
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                      Resolved

                      Address: I don’t know, Ahmedabad, Gujarat, 382350

                      Hi there,

                      I Received SMS from ICICI Bank that RS-1899/- deducted from my account to ONE ASSIST WALLET PLAN. without my permission.. i also got a mail from one assist team. i dont even know the company and this kind o[censored]nsolicited charging of my Account and Debit card and use of my account by the company is really a criminal act and the co.

                      Please deactivate and refund my money ASAP otherwise be ready for legal procedure.
                      date of incident : 19.47hrs. 3 July 2019
                      ICICI Bank Account No:- xx695
                      Mail I’d: [protected]@gmail.com

                      Khushali Savaliya
                      +1 photos
                      Aug 14, 2019
                      Complaint marked as Resolved 
                      OneAssist Consumer Solutions customer support has been notified about the posted complaint.
                      Verified Support
                      Jul 08, 2019
                      OneAssist Consumer Solutions Customer Care's response
                      Dear Khushali,

                      Greetings from OneAssist!!!

                      We are sorry to see you go.

                      We have forwarded your details to our team and you should expect a call within 24 hours. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

                      We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused.

                      Future communications will be done on your registered email id. We request you to write to us at our registered email id which is [protected]@oneassist.in in case of any query.

                      We appreciate your patience in the interim.

                      Regards

                      Team OneAssist
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                        Y
                        Yashjhamnani
                        from Darbhanga, Bihar
                        Jul 3, 2019
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                        Address: dhanbad, Dhanbad, Jharkhand, 828301

                        I was wrongly charge the renewal fees of 1899.i have cancel my plan still they charged me the renewal fees .There is also no reply from their customer care number.Also i downloaded the one assist apo but there was no one from the other end to chat with.they are a big frauds.Last year they wrongly deducted also.
                        Yash JHamnani
                        relationship no.4788078
                        OneAssist Consumer Solutions customer support has been notified about the posted complaint.
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                          S
                          Sujata chhetri
                          from Mumbai, Maharashtra
                          Jul 3, 2019
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                          Received SMS from ICICI BANK that RS-1899/- deducted from my credit card to ONE ASSIST PLAN. without my permission.. i also got a mail from one assist team. i dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

                          Please deactivate and refund my money ASAP
                          OneAssist Consumer Solutions customer support has been notified about the posted complaint.
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                            S
                            Sujata chhetri
                            from Mumbai, Maharashtra
                            Jul 3, 2019
                            Resolved
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                            Resolved

                            I received sms from kotak mahendra bank that rs-1899/- deducted from my credit card to one assist plan. Without my permission.. I also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

                            Please deactivate and refund my money asap
                            Aug 8, 2019
                            Complaint marked as Resolved 
                            OneAssist Consumer Solutions customer support has been notified about the posted complaint.
                            Verified Support
                            Jul 04, 2019
                            OneAssist Consumer Solutions Customer Care's response
                            Dear Customer,

                            Greetings from OneAssist!!!

                            We regret any inconvenience caused to you.

                            We are unable to locate your account. Request you to share your OneAssist customer ID along with the issue details by emailing us at [protected]@oneassist.in.

                            Once we receive the details, our team will contact you within 24 hours to get your issue resolved. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

                            Future communications will be done on your registered email id, as any account details shared here can be publicly viewed and can be misused. We request you to write to us on the above mentioned email id if you have any query.

                            Looking forward to hear from you.

                            Regards

                            Team OneAssist
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                              P
                              Pooja_bakode
                              from Mumbai, Maharashtra
                              Jul 3, 2019
                              Resolved
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                              Resolved

                              Address: Bhopal, Madhya Pradesh

                              On 15 april 2019 i got a call that icici bank is providing security facility for cards and i said i don't need this type of facility then also third party one assist sent me a kit and amount of 1899 got deducted without my consent.i want my money back .how can anyone deduct any amount without my permission.who is responsible for this type of fraud bank or one assist .
                              Transaction id - SB498800
                              +1 photos
                              Aug 19, 2019
                              Complaint marked as Resolved 
                              OneAssist Consumer Solutions customer support has been notified about the posted complaint.
                              Verified Support
                              Jul 08, 2019
                              OneAssist Consumer Solutions Customer Care's response
                              Dear Pooja,

                              Greetings from OneAssist!!!

                              We are sorry to see you go.

                              We have forwarded your details to our team and you should expect a call within 24 hours. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

                              We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused.

                              Future communications will be done on your registered email id. We request you to write to us at our registered email id which is [protected]@oneassist.in in case of any query.

                              We appreciate your patience in the interim.

                              Regards

                              Team OneAssist
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                                A
                                ArunaSingh17
                                from Hyderabad, Telangana
                                Jul 3, 2019
                                Resolved
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                                Resolved

                                Address: 631001

                                I received a deduction of amount from my credit card for renew of card. However, i have already sent an application for closing the card and discontinuing the credit card. Thus, i dont require the one assist for the same. I should have recieved a call or the same could have been confirmed from me from deduct.Request refund the amount.
                                Aruna Bhardwaj
                                [protected]
                                Aug 16, 2019
                                Complaint marked as Resolved 
                                OneAssist Consumer Solutions customer support has been notified about the posted complaint.
                                Verified Support
                                Jul 04, 2019
                                OneAssist Consumer Solutions Customer Care's response
                                Dear Aruna,

                                Greetings from OneAssist!!!

                                We are sorry to see you go.

                                We have forwarded your details to our team and you should expect a call within 24 hours. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

                                We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused.

                                Future communications will be done on your registered email id. We request you to write to us at our registered email id which is [protected]@oneassist.in in case of any query.

                                We appreciate your patience in the interim.

                                Regards

                                Team OneAssist
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                                  M
                                  Mohan_2264
                                  from Hyderabad, Telangana
                                  Jul 3, 2019
                                  Resolved
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                                  Resolved

                                  Hello there

                                  I received sms from icici bank that rs-1399/- deducted from my credit card to one assist plan. Without my permission.. I also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

                                  Please deactivate and refund my money asap
                                  Date of incident : 29th june 2019 at 13:53:15
                                  Icici credit card no. Xx6009
                                  Oneassist relationship number : 4774844
                                  Aug 8, 2019
                                  Complaint marked as Resolved 
                                  OneAssist Consumer Solutions customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jul 04, 2019
                                  OneAssist Consumer Solutions Customer Care's response
                                  Dear Customer,

                                  Greetings from OneAssist!!!

                                  We are sorry to see you go.

                                  We have forwarded your details to our team and you should expect a call within 24 hours. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

                                  We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused.

                                  Future communications will be done on your registered email id. We request you to write to us at our registered email id which is [protected]@oneassist.in in case of any query.

                                  We appreciate your patience in the interim.

                                  Regards

                                  Team OneAssist
                                  I bought an iphone x from batinda authorized apple store and they insured my phone but when i went with phone which was damaged in the hail storm the insurer is harrasing me and telling me i cannot claim the money for its repair . The company is bogus and they are only there to collect the insurance money. I just want to spread awareness of fraud.
                                  I don't need one assist, pls deactivate my account
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                                    peatto mearison
                                    from Paravur, Kerala
                                    Jul 2, 2019
                                    Resolved
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                                    Resolved

                                    Address: 14/49, Manthoppu First Street, Maduvankarai, Guindy Race Course, Chennai, 600032

                                    Hello there,

                                    I received sms from hdfc bank that ₹2, 599/- deducted from my credit card to one assist plan. Hdfc customer rang information.. I also got a message from one assist team. I don't even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

                                    Please deactivate and refund my money back asap.
                                    Date of incident : 2 july 2019
                                    Registered mobile number : [protected]
                                    +2 photos
                                    Aug 12, 2019
                                    Complaint marked as Resolved 
                                    OneAssist Consumer Solutions customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jul 04, 2019
                                    OneAssist Consumer Solutions Customer Care's response
                                    Dear Customer,

                                    Greetings from OneAssist!!!

                                    We are sorry to see you go.

                                    We have forwarded your details to our team and you should expect a call within 24 hours. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

                                    We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused.

                                    Future communications will be done on your registered email id. We request you to write to us at our registered email id which is [protected]@oneassist.in in case of any query.

                                    We appreciate your patience in the interim.

                                    Regards

                                    Team OneAssist
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                                      S
                                      SANATAN SARKAR
                                      from Mumbai, Maharashtra
                                      Jul 2, 2019
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                                      Address: Malda, WB, 732128

                                      Hi,

                                      I'm using hdfc credit card. Without any intimation you have deducted the amount of 1399 from my credit card

                                      As last year also i requested you to cancel but you have said that the plan will be cancelled in one year but now it was again repeated and saying that auto renewed without my approval or even not intimated.

                                      Kindly cancel this plan and request you to refund the amount of rs:1399. This is unacceptable that you have been repeating the same.

                                      Membership id: [protected]
                                      Deducted date : 27/05/2019
                                      Name : sanatan sarkar
                                      OneAssist Consumer Solutions customer support has been notified about the posted complaint.
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                                        Swayam_00
                                        Jul 1, 2019
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                                        Hello,

                                        I'd like to discontinue the one-assist service. That means there shouldn't be any auto-renewal every year.

                                        Your built in feature of the service that does auto renewal is obviously a trick, since most customers don't keep track of the remainder mails that go straight to spam and the one's who also miss the messages, can't cancel them in time. Instead of askimg permission every year you directly deduct the amount from our banks.

                                        It's highly unethical and a bad business practice.

                                        Due to the same reason i'd like to discontinue the entire service and look forward to not getting any emails or messages about renewal alerts!

                                        Customer id: 4867479
                                        OneAssist Consumer Solutions customer support has been notified about the posted complaint.
                                        Jul 03, 2019
                                        Updated by Swayam_00
                                        Inspite of cancelling the plan in time you have deducted amount from my account.

                                        I demand a prompt refund.

                                        I want to to cancel my membership and want my money back
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