OneAssist Consumer Solutions Complaints & Reviews

I'm using hdfc credit card. I was going through credit card transaction and found that deducted the amount of 1399 from my credit card without my permission on 22nd may 2019.

I never excepted this from hdfc bank. Last year also same happend, now this is again another pain top of it.

Kindly cancel this plan and request you to refund the amount of rs 1399. Pleases deactivate one assist membership & refund me the deducted amount. This is unacceptable that you deduct amount on name of one assist mfee without customer's info.

To
Sub: amount hold and deducted money
Sir,
I am seying you that i am mohammed yusuf no.[protected] id[protected]
I am seying you that in december 2018 1399 rs amount was deducted in my amount without any need
I am not using any service and policies in credit card i have not using my credit card and at least i not generated pin no. Of my credit card and this is automatically block my credit card and deleverd in december 25 2018 then how to deduct my
And at present 3897.18 rs in my account hold by you so that means i am seying i want to refund my money 1399 and release my holding amount on hdfc bank ltd finally please see this matter resolve my issues close any policies and services in my account because i am not using and not used this policies

I received sms from hdfc bank that rs-1899/- deducted from my credit card to one assist plan without my permission. Also got a mail from one assist team.

Even though i had cancelled the plan earlier, this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

The plan was auto-renewed automatically. Why it got auto-renewed without any notification. Also no option to deactivate this plan.

Oneassit membership id [protected]
Date of incident: 21 may 2019
Hdfc credit card no. Xx5843
Oneassist relationship number: 2998042

Dear sir,
In may 2019, an amount of 1399 rupees deducted from my icici bank credit card on behalf of one assist services without my approval. And when i asked the bank for refund my amount then they are denying or confusing me by other ways. I am taking follow up with the bank from last many days but till now there is solution provided by the bank. And my credit card bill automatically paid from my bank account with addition of 1399 rs.
Below are the details related with the case
Bank detail:
Bank : icici
Account no. [protected]
Account. Holder name : abhishek kumar
Contact no. [protected] / [protected]

Service detail for which the amount deducted:-
Provider : icici bank
Company provided by icici: one assist
Relationship id no. : 6999457

I did not request for any policy renewal from your company and i dont have any of my cards registered with you but an amount of rs.1899 has been deducted from my hdfc account as renewal of policy plan vide sr[protected]. Therefore, please cancel the plan and refund the amount to my account at the earliest, if not i'll have to file a pil as this is the second consecutive year that this amount has been deducted from my account without any confirmation from me

I did not request for any policy renewal from your company and i dont have any of my cards registered with you but an amount of rs.1899 has been deducted from my icici account as renewal of policy plan vide sr[protected]. Therefore, please cancel the plan and refund the amount to my account at the earliest, if not i'll have to file a pil as this is the second consecutive year that this amount has been deducted from my account without any confirmation from me.

My oneassist membership got autorenewal by debiting my hdfc credit card. When i contacted customer service, she replied they have sent mail to me but no mail has been received so far. Last year i complained about the same and told them to stop it but they have done it purposefully.

Moreover, 1399 rupees deducted as showing in my credit card statement.

I will not pay for this at any cost & stop my plan & membership permanently.

Regards,
Narendra pratap rathore

I wish there is option for zero rating. Oneassist is the company who makes fool of innocent people. They do tie-up with banks and deliberately get sign of customers who are opening new bank account. No body clearly tells what this sign is about to semi-literate or illiterate people. Then they will call on behalf of bank, and say they are giving so many facilities without clearly telling the rates, and once customer says yes, booom, they deduct 1899/- from your bank account for these virtual and undesired services.

On top it, they don't even ask you for renewals, they simply deduct the same amount next year as well. If you complain to bank and oneassist, no body bothers to give you refund.

Such pathetic services. I don't know when govt will take decision to shut these fraud companies. Middle and lower class are always a easy victim for such companies.

I dont know how such companies are getting funding $33 mn. Big time shame for india. Investors, please be aware to put your money in this company going forward, and be sensible to see the ground realty.

One assist is playing cheap tricks to earn money.

Using auto-renewal is one of the tricks they follow usually.

First of all, i have not opted their services but somehow hdfc and one assist played some tricky logics (Calling customer for registration of services and activating them without their acceptance). Though i have paid 1300+ other charges last year and at the same time, i have requested for cancellation of these services.

For this year they have for expiry emails (Your membership will expire...) i thought this is expiry notification and was an assumption that i have cancelled last year. But now on may 16, i have been charged 1300 + charges for this auto renewal without my acknowledgement which is wrong.

I request one assist the team to respond and reverse my fees otherwise i will reach out to banking ombudsmen.

Hdfc bank credit cards team are doing prostitution services. Struggling their customers for their brokerage/commission.

Member ship id [protected]

Hi team,

You deduct amout 1399 from my card without my consent or approval. I want to deactivate this plan and want my money back. I did not get any support from you last year. I do not want to continue this service. Please do not argue as last year o had with your representative for almost 2 hours.. They were very rude. I want to close this service and want my money back.

Bank - hdfc
Mobile - [protected]
Name - harshit sharma

Hello,

I received sms from hdfc bank that rs-1899/- deducted from my credit card to one assist plan without my consent. I don't even use this service for any kind of transaction using my credit card. I don't even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co. I have emailed oneassist to [protected]@oneassist.in several times but didn't get any valid reply hence i am posting here now.

Please deactivate and refund my money asap
Date of incident : 18/05/2019, time : 13:45
Hdfc credit card no - xx7396
Oneassist membership number : [protected]
Name: kr vaidyanathan
Relationship no: 4412169
Plan name: enhanced wa privilege single plan

Please stop this service and refund the money asap. Thanks for your understanding.

My oneassist membership got autorenewal by debiting my hdfc credit card. When i contacted customer service, she replied they have sent mail to me but no mail has been received so far. Last year i complained about the same and told them to stop it but they have done it purposefully.

Moreover, through chat the customer service executive said only 999 rupees deducted but my statement shows 1399. Such a cheating company this is.

Finally, i am going to cancel my hdfc card because of this fraud.

Cancellation of one assist membership
I am a hdfc bank credit card holder. The bank has auto debited rs. 5200/- from my credit card number ending with 7092 without my concern on date:15/05/2019. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.5200/-

Oneassist relationship number : 2073857
Name :- shalini s kumar
Mobile no. :- [[protected]]
Credit card number ending :- 7092

I am jyoti rai from delhi. One of your executive misguide me. She said there is also theft cover. I have paid 1329 rupees. When i got a call from one assist they clarify me there is no theft cover. Now no one help me for my issue. My plan and refund my money. I don't want to continue with this type of organization. I will raise this issue on every social media. Solve my issue other wise it will not good.

I haven't received my credit card yet.
But, on january 22, 2019 i have received a message from icici bank stating that my card is delivered successfully.

On january 23, 2019 i have received one more message from icici bank stating that rs-1399/- is deducted from my credit account by one assist.

More over i have not registered my card in one assist, so kindly deactivate my plan and refund rs-1399/- in my credit account.

My relationship number is 6153721

May 18'th 2019 evening 7:30 i got a call from one assist exploding their scheme. But at last they told they will deduct an amount of 1899 from my account within three days. I have not agreed for this dedication on the call. I don't want this plan to be activated on my account. The way they are proceeding without proper consent from the customers is not good at all. I will file a consumer complaint if any amount is deducted for one assist. Also, when i call back to the number, i heard as services on this number is discontinued.

Hi,

In my credit card statement without my permission i got the one assist mfee around 1399 inr. I request u to kindly deactivate the one assist and refund my money back

Relationship no: 2040280
Plan name : enhanced wa power single plan
Validity : 06/05/2020
My card last no : 1743

Kindly do the needful and deactivate the one assist and close this.
As my billing cycle i need to pay before june 6th.

Awaiting for ur response.

Regards,
Shanu priya v

I received sms from hdfc bank that rs-1399/- deducted from my credit card to one assist plan on 17/5/17. Without my permission... I dont even know the company and this kind o[censored]nsolicited charging of my credit card. I m continuously calling on[protected], and [protected], but they are not cancelling the servicing.

Please deactivate and refund my money asap
Date of incident : 17/05/2017
Hdfc credit card no. Xx7549

Hello there

I received sms from icici bank that rs-1399/- deducted from my credit card to one assist plan. Without my permission.. I also got a mail from one assist team. I don't even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate plan and refund my money asap
Date of incident : 16 may 2019 3:47 pm
Icici credit card no. Xx8006
Your relationship number is 6959067

Dear one assist my member relationship no. Is 4416793, my card ending with××××3009.
I would like to cancel this membership & want refund. I don't want this facility on my card. Yesterday i received sms from icici bank that i lnr1, 399.00 debited on credit card xx3009 on 17-may-19. Info:oneassist. Please cancel this membership & give me refund as soon as possible.
Regards
Sanjay mavi