OneAssist Consumer Solutions customer support has been notified about the posted complaint.
Verified Support
May 21, 2019
OneAssist Consumer Solutions Customer Care's response Dear Shalini,
Greetings from OneAssist!!!
We are sorry to see you go.
We have forwarded your details to our team and you should expect a call within 24 hours. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.
We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused.
Future communications will be done on your registered email id. We request you to write to us at our registered email id which is [protected]@oneassist.in in case of any query.
We appreciate your patience in the interim.
Regards
Team OneAssist
Verified Support
May 21, 2019
OneAssist Consumer Solutions Customer Care's response Dear Shalini,
Greetings from OneAssist!!!
We regret any inconvenience caused to you.
We are unable to locate the account in your name using the customer ID given by you. Request you to share your OneAssist customer ID along with the issue details by emailing us at [protected]@oneassist.in.
Once we receive the details, our team will contact you within 24 hours to get your issue resolved. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.
Future communications will be done on your registered email id, as any account details shared here can be publicly viewed and can be misused. We request you to write to us on the above mentioned email id if you have any query.
Looking forward to hear from you.
Regards
Team OneAssist
May 23, 2019
Updated by Shalini S Kumar Please find the my relationship number : 1434162 provided by your team, as far my knowledge i understand that the plan for my HDFC credit card was valid up-to one year until 2nd Nov 2017 and i ave already made that payment, but i cant understand why you have kept my amount of INR 5203 for on hold, request you to cancel this membership, and assist me on this query as soon as possible.
My credit card Details: [protected]
May 23, 2019
Updated by Shalini S Kumar I would expect your call within one day your business cycle, if my query is not resolved i might take further actions where your company will be held responsible and face the situation.
May 23, 2019
Updated by Shalini S Kumar the customer care number provided is not reachable/ switched off, they why the hell your company share this number to people, instead of hackers i guess you people are real culprits behind money looting from customers accounts. And your company wants to make business with out keeping your customer informed, whether they are willing to take the plan or continue with the plan or not. I want this membership to be cancelled and release my on hold amount to my bank. If not i will take legal actions, People please don't get into this trap they are fraud sharing incorrect details to the customers and be aware of bank account.
Kindly refund it soon as I do not want the plan.